Student Intern Program Guidelines (for Student Interns)

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Alexandrina Nelson
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Student Intern Program Guidelines (for Student Interns) We are committed to providing a program for interns that is educational and designed to provide the student intern with an understanding of the

1 Student Intern Program Guidelines (for Student Interns) We are committed to providing a program for interns that is educational and designed to provide the student intern with an understanding of the practical applications of his/her classroom learning and skills that can be used in multiple employment settings. To that end, a student intern: Must receive academic credit for the student internship and provide verification of the credits he/she will be receiving from an academic institution; Agrees that he/she will not receive any wages for the time he/she spends in the internship; Will work under close supervision of existing staff, and will not be displacing regular employees; and Is not being promised a job at the conclusion of the internship.

2 Mahoning Valley Scrappers Student Intern Program Application Name: Address: Phone No.: Are you over the age of 16? Yes No Are you currently a full-time student? Yes No Where are you currently a full-time student? What is your course of study? What academic credit are you receiving for this internship? You are required to provide verification from your academic institution of the academic credit you are receiving for this internship. Internship program for which you are applying: Marketing and communications May 15, 2016 to Sept. 3, 2016 Client Services - May 15, 2016 to Sept. 3, 2016 Production May 15, 2016 to Sept. 3, 2016 Operations (Food and Beverage) May 15, 2016 to Sept. 3, 2016 Operations (Box Office) May 15, 2016 to Sept. 3, 2016 Operations (Retail/Merchandising) May 15, 2016 to Sept. 3, 2016 Operations (Facilities) May 15, 2016 to Sept. 3, 2016 Sales May 15, 2016 to Sept. 3, 2016 Hospitality - May 15, 2016 to Sept. 3, 2016 Please describe why you are interested in the internship program you identified above.

3 We are committed to providing a program for interns that is educational and designed to provide you with an understanding of the practical applications of his/her classroom learning and skills that can be used in multiple employment settings. Most of our internship programs are available for a set period of time and you should be available for the entire student intern program period.

4 Applicant Acknowledgement I acknowledge that: I am receiving academic credit for the student internship and have submitted verification of the credits I will be receiving from an academic institution; All of the statements in this application are true and accurate. I am at least 16 years of age, am voluntarily applying for the student internship program and am competent to understand and participate in the internship program. I will not receive any wages for the time I spend in the internship program and I have not been promised any wages. I work under close supervision of existing staff, and will not be displacing regular employees. I am not being promised a job at the conclusion of the internship program. I have read and understand all of the terms of this Application. Applicant Signature Date Parent Acknowledgement If applicant is under the age of 18, applicant s parent or guardian must sign below. I am the parent/guardian of the Applicant and acknowledge that: The Applicant is receiving academic credit for the student internship and have submitted verification of the credits he/she will be receiving from an academic institution; All of the statements in this application are true and accurate. The Applicant is at least 16 years of age, is voluntarily applying for the student internship program and is competent to understand and participate in the internship program. The Applicant will not receive any wages for the time he/she spends in the internship program and he/she has not been promised any wages. The Applicant work under close supervision of existing staff, and will not be displacing regular employees. The Applicant is not being promised a job at the conclusion of the internship program. I have read and understand all of the terms of this Application. Parent/Guardian Name: Parent/Guardian Signature Date

5 Student Internship in Marketing and Communications: Our marketing and communications professionals are responsible for: Building game scripts. Managing promotional teams. Developing marketing initiatives. Managing public relations. Coordinating contests and conducting between-inning promotions. Acting as an on-field host. Scheduling and accompanying players or mascots on community appearances. Coordinating and participating in community and membership programs. Coordinating and filling community donation requests. Monitoring and maintaining social media outlets. Coordinating and editing the website and e-newsletter. As an extension of a student intern s classroom training in marketing and communications, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop marketing and communications skills such as: Event planning and execution. Human capital management and delegation. Promotional and brand development. Public speaking and customer service. Hosting and emceeing. Developing content for marketing communications and public relations. Donation and charitable giving as a means of branding and development of goodwill. Communications through social media, website, and newsletter skills, including fan interaction and content creation for maximizing branding and development of goodwill. paths and resources, such as resume building, interview practice, and sales training workshops and be provided with opportunities for personal discussions with employees about career paths:

6 Student Internship in Client Services: Our client service professionals are responsible for: Assisting management of each of the 100 plus marketing partnership accounts by making phone calls, ing, face to face meetings, etc. Active liaison to ensure marketing partners needs are being met at all times o Assisting with client artwork approvals, arranging for client hospitality, retrieve all necessary game day information and items (first pitch, PSA s, giveaway items, banners, etc.) Responsible for ensuring each client s night at the ballpark is set up. Assisting with sponsorship inventory tracking while learning the sales process and system. Taking pictures during games and events to fulfill proof of performances for all clients. Ensuring Proof of Performances are completed correctly. Assist in creating a Proof of Performance packet for each client. This packet will include factual happenings during the season, pictures of the sponsored event/theme, and examples of the sponsored event/theme. As an extension of a student intern s classroom training in client services, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop client services skills such as: Assist in the execution of contracts and client relations for both sponsors and select group events. Assist the Group Sales Manager as the event coordinator for select group theme nights. Assist in deliveries to corporate clients and selected group events throughout the season. This may include tickets, artwork, gifts, etc. Assisting other departments as needed. paths and resources, such as resume building, interview practice, and sales training workshops and be provided with opportunities for personal discussions with employees about career paths:

7 Student Internship in Production: Our production professionals are responsible for: Providing sound and visual effects during games and events. Shooting and editing video. Graphic design. Working with marketing and communications group to enhance website, e-newsletter, and social media with sound and visual effects. Media archiving. As an extension of a student intern s classroom training in production and design, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop production and design skills such as: Operating sound and video equipment. Developing video content. Optimizing graphic designs for use in various media. Logistics and coordination of sound and video for game/event. Training on production and design specific software platforms, such as Adobe Illustrator, Photoshop, After Effects, Premier and InDesign. Maximizing storage life and preservation of media. Communications through social media, website, and newsletter skills, including customer interaction and content creation for maximizing branding and development of goodwill.

8 Student Internship in Operations (Food and Beverage) Our food and beverage operations professionals are responsible for: Operating food and beverage, catering and hospitality functions. Managing inventory. Supervising and training concession staff. Providing financial reporting and analysis of concession operations. As an extension of a student intern s classroom training in operations, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop operations skills such as: Finances and accounting for food and beverage operations. Concession and catering operation logistics. Food and beverage coordination and management, including food and beverage inventorying and maintenance. Food and beverage preparation, including safe food and beverage handling requirements. Preparing and understanding food and beverage related financial reports and analysis. Handling customer service interactions.

9 Student Internship in Operations (Box Office) Our operations professionals are responsible for: Managing the box office, including ticket sales, group and picnic outings, ticket packages and employee comps. Handling customer service issues. Up-selling tickets and related revenue-generating opportunities. Managing transmittal of tickets and ticket coupons. As an extension of a student intern s classroom training in operations, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop operations skills such as: Revenue generation and finances from ticket sales. Sales techniques. Handling customer service interactions.

10 Student Internship in Operations (Retail/Merchandising) Our retail operations professionals are responsible for: Selecting, ordering and managing inventory. Managing the souvenir shop. Supervising and training game day staff. Providing reporting and analysis of souvenir shop financials. Handling customer service issues. As an extension of a student intern s classroom training in retail operations, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop retail operations skills such as: Retail store management. Finances and accounting from merchandise sales. Preparing and understanding reports and analysis of merchandising financials. Handling customer service interactions.

11 Student Internship in Operations (Facilities) Our facilities operations professionals are responsible for: Managing the grounds crew. Managing all stadium operations. Maintaining the field. Maintaining the facilities. Providing facilities support to marketing and communications and to team. Coordinate with vendors for field and stadium management for non-baseball events. As an extension of a student intern s classroom training in facilities operations, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop facilities operations skills such as: Mechanical maintenance of stadium and facilities. Appropriate techniques and equipment for crowd control and managing pedestrian traffic. Electrical and plumbing work. Selection and interaction with mechanical, cleaning and maintenance vendors. Waste removal and maintenance. Safety and hazard control.

12 Student Internship in Sales Our sales professionals are responsible for generating new business revenue, primarily through group ticket, season ticket and partial season ticket plans. As an extension of a student intern s classroom training in facilities operations, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop sales skills such as: Productive sales techniques. Designing and conducting sales presentations. Public speaking. Handling customer service issues. Basic financial reporting and analysis. Use of computer software for sales management and reporting.

13 Student Internship in Hospitality The main duty of a hospitality assistant is to ensure that the suite level is properly maintained and presentable for guests on a nightly basis. As an extension of both the sales and food & beverage departments, providing a first rate experience and quality customer service to suite holders and their guests is the primary goal at each event. As an extension of a student intern s classroom training in hospitality, the student intern will shadow regular employees and perform assigned tasks that will help the student intern develop skills such as: Coordinating suite catering orders and inventory. Organizing and supervising suite wait staff. Handling customer service issues. Basic financial reporting

Student Intern Program Guidelines (for Student Interns)

Student Intern Program Guidelines (for Student Interns) We are committed to providing a program for interns that is educational and designed to provide the student intern with an understanding of the practical