Innovation building the future today

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1 Creating a Confident Future Fletcher Aluminium is a division of Fletcher Building Limited. Fletcher Building is a New Zealand based building materials manufacturer and distributor with operations in concrete, steel, plasterboard, panel products, aluminium extrusion, and is involved in residential and commercial construction. Fletcher Building employs more than 20,00 people in a wide range of businesses located in New Zealand, the South Pacific, South America, Australia and Asia. Some other well knows brands within Fletcher Building include Winstone Wallboards, Golden Bay Cement, Fletcher Construction, Laminex, Formica, Tasman Insulations and Fletcher Wood Panels. Being part of a large organisation such as Fletcher Building has many advantages such as links to international markets. Fletcher Aluminium also has interrelations with other business units that we sell our products to such as Fletcher Construction, while knowledge sharing and system integration is promoted throughout the company. Fletcher Aluminium has a long history in the aluminium business. LJ Fisher And Co Limited first introduced aluminium windows to the New Zealand market in The Fisher brand is still synonymous with aluminium windows and doors but Fletcher Aluminium also has other well-recognised brands Vistalite, Rylock and Nebulite. Added to this is ALTI, a high quality composite product that combines durable aluminium on the outside with timber on the inside, and Oakley Commercial which has a number of systems designed to undertake the rigors of the commercial market. Fletcher Aluminium s manufacturing site is based in Auckland, New Zealand, where it manufactures mill finish, powder coated and anodised aluminium extrusions, and employs over 280 staff. It s domestic customers are served by a franchising network that is made up of 90 local fabricators that assemble the aluminium components into windows and doors. Fletcher Aluminium also has a number of overseas customers and exports to Australia, Asia, Hawaii and The Pacific.

2 Innovation building the future today To maintain our competitive edge and keep us at the forefront of industry change, we are committed to learning and applying knowledge faster than our competitors. We continuously monitor industry trends, activity draw on customer experience and feedback, and experiment with new ideas to ensure our business strategy and product range are meeting customers needs today and in the future. By applying best practice learning to our business processes and way of working, we will take our best ideas to market faster, without compromising on quality and service standards. Building Successful Partnerships Franchise network provides platform for partnership We market, warehouse and distribute proprietary branded window and door systems through franchised residential and commercial fabricators. We work with our franchise customers to achieve our mutual goals for growth and profitability in a competitive market. Our partnership programme demonstrates this commitment to mutual success, offering business improvement advice, marketing and technical support, and regular forums to promote the sharing of information and ideas and maintaining a continuous focus on product innovation. Commercial market expertise The Oakley range of architectural windows reflects our experience and expertise in developing solutions for the commercial market. In consultation with franchise and independent commercial fabricators, we design, develop and manufacture a wide range of products for use in an equally wide range of applications from shop front windows to curtain wall systems for high rise office buildings. Serving International Markets Fletcher Aluminium has an established reputation in the export markets it serves. Annual exports have grown steadily since Exports to Australia commenced in 1980 when the first Rylock fabricator was set up. Since then a network of Rylock fabricators have been established in Australia serving the top end of the residential market for quality, performance and innovation. Fletcher Aluminium was also the first company in Australia to introduce a composite aluminium-timber window. This system, specially designed for Australia, was awarded the Master Builders of Australia National Energy Efficiency Award in 1996 the first such award given to a window system. Oakley Commercial brand windows, door and curtain wall systems have also been marketed in Australia through locally based commercial window fabricators. French Pacific Territories The French Pacific Territories have always been an important market segment of Fletcher Aluminium s export drive. Architects and developers in the French Pacific Territories demand the highest standards and consequently locally based fabricators require suppliers to meet the European standards for quality and performance. Other Pacific Countries Pacific countries such as Fiji, Tonga, Samoa and the Cook Islands have been long-term export markets of Fletcher Aluminium. Asian Countries Locally based fabricators of Fletcher Aluminium systems have been established in some Asian countries since We are continuing to develop this market that has enormous potential for growth. Fletcher Aluminium services the top end of these markets, competing mainly with European systems suppliers for quality and performance. A high degree of technical support is provided to fabricators in these countries to assist them securing prestigious projects.

3 Support Services Technical Fletcher Aluminium has an experienced team of technicians that provide technical support to all of our customers. They are available to answer any questions regarding the various applications of the product and can advise on what products will be the most effective in any given situation. Our Product Development department is responsible for ongoing product development. Fletcher Aluminium is deeply committed to being on the leading edge of window design and has proven this in the past by being the first to the market with new product innovations such as the passive ventilation system. The product development team is constantly reviewing our products and the needs of the market to ensure that our products are meeting the needs of our customers. Fletcher Aluminium has a modern test rig that allows us to test new products ensuring that they meet and exceed all relevant standards of performance. Our test facility is capable of generating wind pressures of up to 5000 Pa. Having our own testing facility means that we can test specific window designs, which highlights our ability to customise windows for specific situations if required. Fletcher Aluminium also has full AutoCAD facilities that allow plans to be ed directly to our technical department and for the plans to be analysed and profiles added to them that meets the required needs. Fletcher Aluminium is also acutely aware of international trends to ensure that all our products are compatible with the latest designs and trends. As a result our technical team make frequent visits to international trade shows in Europe and the U.S. Our technical department allow review all the major New Zealand publications on the building industry. This ensures that Fletcher Aluminium is always aware of the latest trends. Fletcher Aluminium offers a number of number of product lines of extremely high quality. However sometimes architects dreams or a companies ambitious plans mean that a standard configuration will not meet the needs of a certain product. Our technical team are able to in many cases tailor our products to meet the needs of the market. Often a totally new product will be needed. In this case a new die is designed and the new profile is extruded. This allows Fletcher Aluminium to meet the needs of a number of challenging product requirements. Customer Support To help with the day to day running of our customers business, we have a dedicated customer support team. They assist our customers by managing the supply of extruded aluminium. Our customer support team represents our direct link to our customers and is a vital part of our service team. They are responsible for taking customer orders for the supply of extruded finished aluminium, and registering them in the powdercoat and anodising planning process. They are also able to monitor orders so that when a customer contacts them seeking information they are able to inform them the status of their order, whether it is in the mill, or in transit to their premises.

4 Building world class operational excellence We strive to achieve world class operational excellence in our business, manufacturing and service delivery process. For our customers this means h We are customer focused in the way we run our business. h We will deliver a competitive and reliable package of quality, service and price to meet customer needs. For our people, this means h We work in partnership with our colleagues, customers and suppliers to achieve the best results. h We are committed to continuous improvement and achieving high performance standards. For our suppliers, this means h We work together to maximise value and efficiency, whilst reducing total costs. Manufacturing capability focused on flexibility and reliability. Output from our manufacturing operations allows us to service the demands of a strong local market and take advantage of growing export opportunities. The industry knowledge and experience of our people combines with technology to constantly seek better ways of manufacturing product to meet the needs of our customers today and in the future. Our flexible manufacturing process extrudes a wide range of profiles to customer order and specification. Customers have a choice of finishing options. Product is available in mill finish, or it can be anodised or powder coasted in a wide range of contemporary colours that complement the latest design trends.

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