JUSTIN BIEBER TOUR - AUSTRALIA 2013 FAQs

Transcription

1 JUSTIN BIEBER TOUR - AUSTRALIA 2013 FAQs Q. When and where are the Justin Bieber shows taking place? A Justin Bieber Believe tour dates: Brisbane Entertainment Centre - Wed 27 Nov Allphones Arena, Sydney - Fri 29 and Sat 30 Nov Rod Laver Arena, Melbourne - Mon 2 and Tues 3 Dec Adelaide Entertainment Centre - Thurs 5 Dec Perth Arena - Sun 8 Dec Q. Are there any pre-sales? A. Yes, there will be a Visa Entertainment pre-sale and a Frontier Touring members pre-sale. Justin Bieber Fanclub members who have a paid membership will receive details of their pre-sale separately. Q. When are the Visa Entertainment and Frontier Touring pre-sales? A. Pre-sales will be held during the following times, until the pre-sale allocation is sold out: Visa Entertainment Pre-sale open to Visa cardholders Brisbane Tues 25 Jun, 10am AEST Thurs 27 Jun, 10am AEST Sydney Tues 25 Jun, 10am AEST Thurs 27 Jun, 10am AEST Melbourne Tues 25 Jun, 10am AEST Thurs 27 Jun, 10am AEST Adelaide Tues 25 Jun, 10am ACST Thurs 27 Jun, 10am ACST Perth Tues 25 Jun, 10am AWST Thurs 27 Jun, 10am AWST Frontier Touring Pre-sale open to Frontier Members, who will receive a password direct from Frontier Brisbane Thurs 27 Jun, 2pm AEST Fri 28 Jun, 2pm AEST Sydney Thurs 27 Jun, 2pm AEST Fri 28 Jun, 2pm AEST Melbourne Thurs 27 Jun, 2pm AEST Fri 28 Jun, 2pm AEST Adelaide Thurs 27 Jun, 2pm ACST Fri 28 Jun, 2pm ACST Perth Thurs 27 Jun, 2pm AWST Fri 28 Jun, 2pm AWST *Or until allocation is exhausted Q. Where can I purchase tickets during the pre-sale? A. Tickets can only be purchased online at or via the mobile site m.ticketek.com.au during the pre-sale periods. Q. What ticket categories will be available through the pre-sales? A. All ticket categories will be available during the pre-sale. Allocations are strictly limited for each pre-sale. Q. When do tickets go on sale to the general public? A. General Public On-sale Brisbane Mon 1 Jul, 10am AEST Sydney Mon 1 Jul, 10am AEST Melbourne Mon 1 Jul, 10am AEST

2 Adelaide Perth Mon 1 Jul, 10am ACST Mon 1 Jul, 10am AWST Q. Do I need a password to purchase tickets during the general public on-sale? A. No password is required. Q. Where can I purchase tickets during the general public on-sale? A: Tickets will be available through all Ticketek sales channels, including the website, mobile website, through the call centre and at agencies. Q. How can I pay for tickets? A. During the Visa Entertainment pre-sale payment may only be made with a Visa card*. 2 During the General Public on-sale, tickets can be purchased at all Ticketek outlets, using the following payment options: Sales Channel Payment Options ticketek.com.au Visa, MasterCard, Diners and American Express* m.ticketek.com.au Ticketek Agency Ticketek Call Centre Visa, MasterCard, Diners and American Express* Visa, MasterCard, Diners and American Express* Cash, EFTPOS and valid Ticketek Gift Vouchers are also acceptable Visa, MasterCard, Diners and American Express* *A credit/debit card processing fee from 1.95% will apply per transaction Q. How much are tickets? A. Ticket prices are as follows: Rod Laver Arena, Melbourne VIP Experience $ Diamond $ Emerald $ A Reserve $ B Reserve $ C Reserve $98.85 Allphones Arena, Sydney A Reserve $ B Reserve $ C Reserve $ Brisbane Entertainment Centre A Reserve $ B Reserve $ C Reserve $ Adelaide Entertainment Centre VIP Experience $493.45

3 3 Diamond $ Emerald $ A Reserve $ B Reserve $ C Reserve $97.70 Perth Arena VIP Experience $ Diamond $ Emerald $ A Reserve $ B Reserve $ C Reserve $ *A one-off service/delivery fee applies. A credit/debit card processing fee from 1.95% will apply. **Perth ticket prices include public transport Q. Are there any ticket packages? A. Yes, there will be three different ticket packages available for the tour. VIP Justin Bieber Experience One incredible top price floor ticket in the first 5 rows Photo Meet and Greet - a photo opportunity with Justin. Photos will be taken in groups of 6 or more. Autographed Vinyl copy of Justin's new album 'Believe' Gift Bag containing exclusive Justin Bieber merchandise. VIP Priority Check In Dedicated On-site VIP Host Diamond Package One amazing top price floor ticket in the first 20 rows Gift Bag containing exclusive Justin Bieber merchandise Emerald Package One great top price ticket Gift Bag containing exclusive Justin Bieber merchandise Q. How much will each of the packages be? A. Rod Laver Arena, Melbourne VIP Experience $ Diamond $ Emerald $ Allphones Arena, Sydney Brisbane Entertainment Centre Adelaide Entertainment Centre VIP Experience $493.45

4 Diamond $ Emerald $ Perth Arena VIP Experience $ Diamond $ Emerald $ *A one-off service/delivery fee applies. A credit/debit card processing fee from 1.95% will apply. **Perth ticket prices include public transport Q. When can I purchase the packages? A. Packages are available to purchase online only during all pre-sales and during the General Public onsale. Please note that there are strictly limited packages available for each city. Q. What do I need to do to ensure I m ready for when tickets go on sale? To ensure fair access to the site for all users, and in an attempt to reduce scalping, a time limit of 12 minutes will be set to complete your transaction within. Before entering the site to purchase tickets, please ensure that you have the following prepared: Make sure you are signed up to My Ticketek and have your login ( address) and password handy Ensure you have a valid credit card and that you are the credit card holder (for the Visa presale, ensure you have a valid Visa card) Make sure you know what show and how many tickets you want to purchase Q. I m trying to enter ticketek.com.au and I m getting a screen saying I ve been placed in a queue. What does this mean? A. We anticipate that there will be massive demand for Justin Bieber tickets, and traffic to ticketek.com.au is likely to reach the capacity we set to provide customers with a better purchasing experience. If this capacity is reached, you may be directed to a holding page where you are queued until other customers leave the site. Please be patient while you are on this screen, as soon as other customers finish purchasing and leave the site, new customers will be let in. Q. How many tickets can I purchase at any one time? A. The following ticket limits will apply: Visa Entertainment pre-sale Ticket Type Ticket Limit VIP Experience, Diamond and Emerald Packages 4 tickets per person, per show A, B and C Reserve tickets 6 tickets per person, per show Frontier Pre-sale Ticket Type Ticket Limit VIP Experience, Diamond and Emerald Packages 4 tickets per member, per show A, B and C Reserve tickets 4 tickets per member, per show General Public On-sale Ticket Type Ticket Limit VIP Experience 4 tickets per person, per show Diamond, Emerald, A, B and C Reserve tickets 10 tickets per person, per show Tickets purchased in excess of these limits may be cancelled. 4

5 Q. Why is there a ticket limit? A. The ticket limit has been applied to ensure that there is fair access for Justin Bieber fans and as a measure to minimise ticket scalping. Q. Can I use PayPal to pay for tickets? A. No Q. How long do I have to complete my transaction on the Ticketek website and the Ticketek mobile site? A. You will have 12 minutes to complete your transaction, and the timer at the base of your screen will let you know how much time you have remaining. If your session time expires, you will receive a notification and your tickets will be released back for sale. If this happens, you will need to access the site again if you wish to purchase tickets. Please ensure you have all relevant details prepared before accessing the site, as the time limit will begin as soon as you enter ticketek.com.au. Q. Can I select my seats? A. The Ticketek website works on a "best available" seating system. This means that at the time you make your ticket request, the best available seats will be offered to you. Q. Are there seat maps available? A. Yes, seat maps will be available on the Ticketek website during purchase. Q. Do you need to be a My Ticketek member to purchase? A. For all ticket sales made via the Ticketek website or the mobile site, the credit card holder does need to be registered as a My Ticketek Member. This is a free membership and you can join here: Q. Are there any age restrictions at the Justin Bieber concerts? A. No, however it is recommended that children are accompanied by an adult. Q. Will there be a standing area? A. No, all tickets will be reserved seating. Q. What is the difference between each of the categories of tickets? A. Please refer to the venue map on the event page to view seat locations and categories. Q. When will I get my tickets? A. Diamond, Emerald, A, B and C Reserve tickets tickets will be available to print from Monday 1st July. Customers who have opted to have tickets posted should expect to receive them by the end of July. VIP Justin Bieber Experience tickets can only be collected from the venue on the day of the show. Q. What is Ticketek doing to stop scalping? A. For all Justin Bieber shows, ticket limits apply. Tickets purchased in excess of these limits may be cancelled. We are aware that there are a number of people who sell Ticketek tickets on ebay and other online auction sites. Ticketek continues to monitor these websites for tickets being offered for resale in breach of our terms and conditions of sale. We take appropriate action where possible. 5

6 Ticketek recommends that you do not buy tickets from unauthorised sellers, and can not guarantee that tickets offered on these websites are legitimate, nor can we guarantee that they have not already been cancelled. Ticketek is anti-scalping and we are continuing to investigate and take a range of steps to minimise it. 6