Post Title and Post Number Business Engagement Officer

Transcription

1 Jb Descriptin Pst Title and Pst Number Business Engagement Officer Organisatin Advertising Descriptin Develpment, Alumni and Business Engagement Pst Number Full Time/Part Time Full time Duratin Fixed term until 31 July 2016 Pst is pen t: Internal and external candidates Grade Grade 7 Salary Starting salary is nrmally in the range 28,695 t 37,394. With ptential prgressin nce in pst t 39,685 a year. Terms and Cnditins Administrative and Other Related Clsing Date 19 May 2015 Jb Summary Are yu lking t develp a career in business develpment with a crprate engagement rle at a prestigius rganisatin? The University f Birmingham is ne f the mst ambitius institutins in the UK and we are determined t be placed in the glbal tp 50, with investment and strategic plans in place t enable us t achieve ur bjectives. T supprt this aim, we are lking fr a talented and passinate individual t jin ur Business Engagement team, t take ur already successful crprate partnerships t the next level whilst identifying and grwing new pprtunities. The Business Engagement Officer will wrk alngside ur Business Engagement Partner fr the Cllege f Engineering & Physical Sciences, t further ur engagement with industry. Yu will have experience f a business develpment, cmmercial management r fundraising rle, tgether with an enthusiasm fr peple, the skill t interact with high-level crprate prfessinals and academics, and experience f delivering against KPIs and KPTs. Wrking t individual, team and institutinal targets, yu will supprt the Business Engagement Partner and marketing and events specialists in the identificatin f internal pprtunities and match these t ptential crprate supprters. Yu will be expected t develp excellent relatinships with existing and ptential supprters, and be cmmitted t the visin f the University f Birmingham.

2 It is als expected that the pst hlder will have relevant experience f excellent writing skills cmbined with understanding cmplex infrmatin and translating fr a nn-academic audience, managing high-quality scial media channels, using cntent management systems, and wrking with a cmplex CRM (Custmer Relatinship Management) system. Main Duties Develp business t result in psitive utcmes fr the University; Secure and arrange strategic meetings with industry and academics Identify and act upn pprtunities t imprve business partners experience in interacting with the University thrugh develpment and prmtin f the prgrammes and services prvided. Shadw and learn frm Business Engagement Partners and wider BE team t supprt the smaller prject activity as a result Multi-task and manage a prtflis f different prjects Ensure excellent custmer service excellence thrugh all methds f cmmunicatin Have excellent attentin t detail and manage and execute small events/discvery days t a high standard Persnally wrk t develp the pipeline f ptential businesses fr engagement with the University; Develp detailed reprts and prpsals fr meetings with business partners; excellent written skills required Liaise with the finance and legal ffices t develp cntracts fr cllabratin with industry; Manage enquiries and requests frm senir academics and ther UB staff; Maintain versight f pprtunities arising frm partner rganisatins (e.g. Client nline pprtunities database) and highlight pprtunities as they arise; Identify, understand, and articulate hw and why change may be needed in BE-tuched activities and make recmmendatins fr hw this may wrk mre efficiently; Prvide executive-level administrative supprt, t the BEP(s) Develp a shrt t medium term wrking plan with yur line manager t ensure achievement against target and feedback evidence via mnthly 1-2-1s. Supprt BEP by qualifying leads/pprtunities Prvide detailed supprt fr large meeting preparatins/events Appreciatin f market envirnment and scanning f pprtunities fr BEP Effectively maintaining versight f the CRM system t ensure that all pipeline activity is fully recrded and managed t ensure perfrmance against KPTs; Effectively maintaining versight f the CRM system t ensure that all pipeline activity is fully recrded and managed t ensure perfrmance against KPTs; Develping crprate relatinships: Build effective, c-rdinated, wrking relatinships with the fllwing external stakehlders: Key business partners in reginal cllabrative ventures, ensuring crdinatin f prmtinal and business engagement activities the key themes

3 fr the Cllege f Engineering & Physical Sciences t ensure delivery f its key strengths f research t industry. BE Marketing and Cmmunicatins team t ensure that a suite f prmtinal materials suitable fr industry engagement is develped fr the EPS Cllege, t include capability summaries, web pages, exhibitin stands, marketing brchures and presentatins. Leading Peple Help t implement the Business Engagement strategy fr the Cllege, prviding mtivatin, fstering pprtunities and prviding supprt t clleagues acrss the University t ensure annual targets are met (as defined by the agreed KPIs) and cnsequently help the University t achieve its bjectives. Have the credibility t gain and retain the cnfidence f clleagues acrss the University. Take persnal respnsibility, with BE and Cllege team, fr ensuring that agreed utcmes are delivered n time and effectively. Maintain energy and enthusiasm in pursuit f Business Engagement and University bjectives and encurage this apprach in thers. Remain visible and accessible, empathetic, pen, apprachable and encuraging t thers. Mdel and act cnsistently with the purpse and values f the Divisin f Develpment, Alumni and Business Engagement, Crprate Services and the University. Strategic Thinking and Perspective Understand the University and Cllege Strategic Plans and the implicatins fr the Divisin f Develpment, Alumni and Business Engagement and the University. In cnjunctin with the Business Engagement Partner fr EPS, take respnsibility fr develping and implementing a strategy fr Business Engagement which supprts Cllege and University bjectives. Cntinually evaluate perfrmance against this and make apprpriate changes. Demnstrate an understanding that Business Engagement is a team effrt, cllabrative in nature and nt a sl pursuit.; this will mean that the Business Engagement Partner will need t negtiate delivery frm clleagues t meet their persnal and team targets fr the year. Recgnise and enhance the value f lcal, reginal and natinal partnerships t deliver value fr the Cllege/University which als benefits these cllabratins. Demnstrate understanding f the factrs within HE that impact acrss the range f areas in which the Divisin f Develpment, Alumni and Business Engagement perates. Analyse cmplex infrmatin, identify patterns, gaps and cnflicts in the data that impact n yur ability t achieve. Develp lng and shrt term plans and balance delivery against bth. Understand and keep up t date with legislatin as it affects Business Engagement. Cmmunicatin Prvide expert, credible and influential advice t the mst senir internal and external stakehlders, including the Chancellr, the Vice Chancellr, Heads f Cllege and academic clleagues.

4 Be an able and willing internal and external ambassadr fr the University wh can use external netwrks fr persnal and institutinal benefit. As a member f the Cllege s Research & Knwledge Transfer Executive and f the extended Research & Knwledge Transfer Office team, ensure that business engagement activities are cnsistent with the EPS Cllege s verall strategy and pririties and that prgress/issues are regularly reprted. Demnstrate high level f awareness f wn impact and mdify behaviur accrdingly, listen and respnd cnstructively t the realities and needs f thers by using a range f cmmunicatin skills and strategies. Display tact, diplmacy and the ability t challenge cnventin and persuade thers t cnsider alternative perspectives and appraches and gain cmmitment t a change r curse f actin. Express cmplex ideas cherently thrugh a variety f media t individual and ccasinally large and challenging audiences. Face up t cnflict and disagreement and lk fr cmmn grund n which t build. Organisatinal Understanding Understand the breadth f the University and appreciate the differences in persnalities, rles and ways f wrking thrughut the University and its cnstituent Clleges Recgnise the distinct but cmplementary rles f Business; Public; Civic; Cmmunity; and Cultural Engagement within the institutin and understand hw t leverage the benefits f each f these t enhance the University s ffering t ptential partners and clients. Practively lk fr ways f imprving thers' experience f wrking with Business Engagement. Perfrmance and Resurce Management Ensure that the best pssible business engagement service is delivered t the Clleges, Crprate Services, and the University. Maintain detailed recrds n the CRM database. Set, mnitr and evaluate the highest pssible standards f EPS Business Engagement perfrmance. Delegate effectively. Deliver tgether with the Business Engagement Partner fr EPS, stretching but achievable targets and maintain a clear fcus n activity which will achieve them. Persn Specificatin Business Engagement Demnstrable experience in identifying and develping pprtunities fr business engagement and cmmercialisatin in a knwledge-based rganisatin. Prven business develpment/sales skills and client relatinship management experience. Understanding f the different drivers fr business and academic stakehlders and hw they can be brught tgether successfully. Interest in innvative technlgies and hw they can be used t deliver business slutins.

5 Substantial experience f wrking within a cmmercial envirnment; preferably relevant t the Engineering & Physical Sciences sectr. Demnstrable ability t rapidly assimilate cmplex technlgies and key issues and present these in a fashin credible t bth senir academics and senir industrialists Decisin Making/Prblem Slving i) Withut reference t thers Wrk with academics and senir University leaders t cultivate, slicit and steward high-level crprate partners, building relatinships with clear utputs Cach senir staff n hw t mve relatinships frward Invlve crprate partners in University meetings, discussins and bards as apprpriate Frmulate and implement creative plans fr appraching prspective rganisatins (ii) After cnsulting thers With the apprpriate Cllege senir management and the Head f Business Engagement Partners, develp the Cllege Business Engagement strategy Cmmitment f UB staff t deliver research and/r teaching and training Make recmmendatins n the directin and pririties fr strategic partnership develpment Make recmmendatins n directin f cntractual negtiatins (ii) r that wuld be referred t smene else Research pprtunities that require interdisciplinary and crss-cllege engagement Legal decisins regarding cntracts Detailed negtiatin f Strategic Partnership Agreements Wrking Cllabratively Empathetic and attuned t thers and able t mdify appraches accrding t situatins. Persnal cnfidence, independence and determinatin t succeed as an individual and as part f a team. A prven ability t remain psitive, adaptable and flexible when dealing with change and uncertainty. Demnstrable experience f wrking cllabratively with thers t deliver gals within an agreed timescale, f actively cnsulting thers and seeking alliances. Ability t build pen, trusting and effective relatinships, bth internally within the University and externally with business and industry, based n mutual respect and understanding. Ability t wrk with a range f clleagues at all levels f authrity, cmpetence and status in rder t cntribute t the effective peratin and develpment f BE bjectives. Strategic Thinking and Perspective A highly develped capacity fr shrt, medium and lng-term strategic planning. The prven ability t identify and seize pprtunities.

6 A practical understanding f the strategic management f business partnerships frm the identificatin f pprtunities thrugh t cmpletin and sign ff. Understanding f the visin and strategic pririties f the University f Birmingham and Cllege f EPS. An understanding and ideally direct experience f the challenges faced by academics and academic fundraising prject champins. Cmmunicatin Excellent verbal and written cmmunicatin skills. Able t interact effectively and creditably with the University Executive Bard, senir academics and ther lead vlunteers. An empathy with and understanding f the wrlds f business and academia and the ability t match mtivatins. Negtiatin skills and the ability t persuade and influence. The ability t represent the University at senir level and t prminent, influential individuals, with cnfidence, diplmacy and authrity. General Strng sense f prfessinal integrity. Educated t degree level r equivalent, ideally with a secnd degree relevant t the Cllege. Experience f wrking in a large and cmplex rganisatin. Gd understanding f the UK HE sectr. A passin fr and cmmitment t the rle that business engagement plays in a cnnected glbal university. Ability t priritise wn wrk under pressure. Gd all-rund IT skills and experience f wrking with a large cmplex CRM database. The ability t wrk with initiative, t take decisins and think creatively and laterally. The ability t wrk effectively bth in a team and independently and t remain cheerful in times f pressure. The flexibility t wrk unsciable hurs (evenings and weekends) when required and t travel verseas. The determinatin t cnstantly exhibit the agreed values and behaviurs f the University and the Develpment, Alumni and Business Engagement team. Milestnes after 12 mnths Have built strng relatinships with key senir members f the University, including Cllege Heads and prject champins. Have wrked in partnership with academics and senir administratrs t develp and deliver an agreed number f Strategic /Crprate partnerships fr the University. Met the KPI targets fr the year.