JOB TITLE: Business and Systems Analyst

Transcription

1 JOB TITLE: Business and Systems Analyst 1. PURPOSE OF POSITION This psitin has a strng service delivery fcus and is respnsible fr functinal supprt and nging imprvement f the applicatins and systems envirnment. The rle is als respnsible fr the delivery f business prcess analysis, requirements definitin and business prcess design fr TDHB business prcesses, applicatins and systems. The Business and Systems Analyst is fundamental t the develpment f test plans, test scripts and the executin f testing, as part f prject activities and in supprt f business-as-usual changes. 2. ORGANISATIONAL VALUES The Taranaki District Health Bard (TDHB) is cmmitted t the strategic actins and behaviurs f Wrk Tgether : Treating peple with trust, respect and cmpassin Cmmunicating penly, hnestly and acting with integrity Enabling prfessinal and rganisatinal standards t be met Supprt achievement and acknwledging successes Creating healthy and safe envirnments Welcming new ideas 3. DIMENSIONS Reprts t: Number f peple reprting t yu Financial limits authrity Applicatins and Prtfli Manager N/A N/A 4. WORKING RELATIONSHIPS External Other DHBs Ministry f Health Vendrs Internal Custmers and Users Applicatins and Prtfli Team Service Delivery Team Page 1 f 6

2 5. ACCOUNTABILITIES Key area f respnsibility 1. Maintain Slutins and Existing Envirnment Deliver ICT peratinal service utcmes, as planned fr applicatins and systems. 2. Define and maintain business functinal and technical requirements Create feasible ptimal ICT slutins that meet custmer needs and minimise risk. Expected utcmes When n designated supprt rtatin, make initial assessments f calls lgged thrugh frm Service Desk and determine: the mst apprpriate resurce t wrk n it the urgency f the incident/request and the mst apprpriate respnse cmmunicatin required t the custmer. Prvide supprt f applicatins, extracts, scripts, utilities and integratin tls. Implement cnfiguratin changes, enhancements and testing thse in readiness fr implementatin. Assess, test and implement applicatin side patches and update the patch applicatin register in a timely manner. Prvide advice and input when sught ut by ther team members t supprt the reslutin f incidents r requests. Act as an expert in agreed areas f the applicatins and systems landscape. Develp an understanding f current business prcesses, challenges and deficiencies fr agreed business units r departments. Prvide guidance t business units and departments n wrkflw, cnfiguratin changes and business prcess imprvement activities as required. Generate, dcument and implement changes t cnfiguratin, prcesses and systems t supprt the fulfilment f apprved user requests. Act as a pint f cmmunicatin and crdinatin fr designated custmer cntacts. Prvide input int cntinual service imprvement. Ensure that requirements are expressed in terms f hw the gap between current and desired business capabilities Ensure that all stakehlders requirements are captured in a way that is understd by all parties. Specify and priritise the requirements, based n cnfirmed stakehlder requirements and include legislative and cmpliance cnsideratins. Validate requirements using agreed techniques, such as peer review. Track changes t requirements thrugh the prject lifecycle. Perfrm feasibility studies and frmulate alternative slutins, where apprpriate. Identify, dcument and suggest mitigatins fr risks Last Updated: August 2017 Page 2 f 6

3 3. Participate in Change Acceptance and Transitining Prcesses Implement slutins safely and in line with agreed expectatins thrugh testing, cmmunicatin and implementatin planning assciated with the enterprise requirements and prpsed slutin. Assist in aspects f change management cmpnent f a prject r wrk request and ensure that as issues are encuntered, reslutins d nt cmprmise the delivery f the stated and agreed requirements. Participate in implementatin planning that cvers testing, cmmunicatin, release preparatin and early prductin supprt. Develp and dcument an apprved test plan that includes: Reflectin f assessment f risk. Agreed functinal and technical requirements/prcesses and testing phases. Necessary test preparatins: envirnments, training, develpment f test cases. Clear criteria fr measuring the success f each phase. Execute testing in accrdance with agreed plans and ensure test utcmes are in accrdance with defined success criteria set ut in the testing plan. Organisatinal Accuntabilities Expected Outcme fr all emplyees Health Equity The TDHB strives t eliminate health inequalities and achieve health equity fr the Taranaki ppulatin. In practical terms this means all staff are required t implement relevant health equity plicies, prcedures, appraches and guidelines issued frm time t time including: the Pae Ora Framewrk which requires: Demnstrating the principles f Partnership, Participatin and Prtectin under the Treaty f Waitangi; imprving understanding f the determinants f ethnic inequalities in health, in particular the Drivers f ethnic inequalities in health and the Pathways t Inequalities bth f which are referenced in the TDHB Pae Ora Framewrk, Appendix 1; Ensuring Health Equity assessment is embedded int yur practise where services, plicies r prgrammes are expected t imprve utcmes fr Māri; Effectively implementing health equity appraches utlined fr Health Prfessinals in Equity f Health Care fr Mari: A Framewrk published by the Ministry f Health t supprt He Krwai Oranga Refresh 2014, natinal Mari Health Strategy; Ensuring apprpriate health literacy respnses are used fr effective engagement with Māri; Yu must ensure accurate ethnicity data is cllected r held fr patients and clients yu interact with by fllwing the Last Updated: August 2017 Page 3 f 6

4 Organisatinal Accuntabilities Expected Outcme fr all emplyees TDHB Ethnicity Data Cllectin Plicy and prcedures; Yu must attend the Cultural Cmpetency training prvided by and fr staff f the TDHB including Treaty f Waitangi wrkshp, General/Clinical Refreshers, Engaging Effectively with Mari and any ther training identified as essential fr staff. Health and Safety Maintains a safe and healthy envirnment Cmplies with health & safety plicies and prcedures Carries ut wrk in a way that des nt adversely affect their health and safety r that f ther wrkers Cmplies with prcedures and crrectly use persnal prtective equipment and safety devices prvided Cntributes t hazard identificatin and management prcess Reprts accurately near misses/incidents/accidents in a timely manner Participates in health and safety matters Persnal Develpment Fully cntributes t the individual s team perfrmance and is cmmitted t identify and pursue pprtunities fr develping new knwledge and skills. Participates in the perfrmance appraisal prcess where persnal perfrmance and develpment is reviewed. Willing t accept new respnsibilities, acquire and demnstrate relevant new knwledge. 6. VARIATION TO DUTIES Duties and respnsibilities described abve shuld nt be cnstrued as a cmplete and exhaustive list as it is nt the intentin t limit in any way the scpe r functins f the psitin. Duties and respnsibilities can be amended frm time t time either by additinal, deletin r straight amendment t meet any changing cnditins, hwever this will nly be dne in cnsultatin with the emplyee. Last Updated: August 2017 Page 4 f 6

5 7. CAPABILITY REQUIREMENTS Capabilities are the behaviurs demnstrated by a persn perfrming the jb. Capabilities identify what makes a persn mst effective in a rle. Thse listed belw are expected fr the ICT Services team rles in the rganisatin. The required capabilities can change as the rganisatin develps and the rles change. Capability Effective Cmmunicatin Shares well thught ut, cncise and timely infrmatin with thers using apprpriate mediums. Ensures infrmatin gets t the apprpriate peple within the rganisatin t facilitate effective decisin making Decisin Making/Prblem Slving Demnstrates effective and timely decisin making/prblem slving techniques. Aware f the impact f decisins n key stakehlders and cnsults as apprpriate utilizing available resurces. Is practive and effective when prblem slving is required. Innvatin/Initiative Cntinually strives fr new and imprved wrk prcesses that will result in greater effectiveness and efficiencies. Questins traditinal ways f ding things when chsing a curse f actin r finds new cmbinatins f ld elements t frm an innvatve slutin. Resilience/Flexibility Articulates differing perspectives n a prblem and will see the merit f alternative pints f view. Will change r mdify wn pinns and will switch t ther strategies when necessary. Adjusts behaviur t the demands f the wrk envirnment in rder t remain prductive thrugh perids f transitin, ambiguity, uncertainty and stress. Cultural Safety Demnstrates a cmmitment t cultural safety by meeting and exceeding the cultural needs f clients/custmers/clleagues. Manages cultural ambiguity and cnflicting pririties well. Understands cncepts f whanaungatanga and manaakitanga and Mari cultural rientatin t whanau, hapu and iwi. Teamwrk Wrks t build team spirit, facilitates reslutin f cnflict within the team, prmtes/prtects team reputatin, shws cmmitment t cntributing t the teams success Last Updated: August 2017 Page 5 f 6

6 8. EDUCATION A tertiary qualificatin (e.g. related t Business Analysis, Infrmatin Technlgy r Engineering) and/ r equivalent experience. Experience in the health sectr is desirable. Five t ten years experience in either business analysis, applicatins supprt, testing r in the field f IT. 9. SKILLS Excellent verbal and written cmmunicatin skills. Effective reasning skills. Thrugh knwledge f business principles, prcesses and practices, and keen awareness f pprtunities t maximise service delivery Custmer service fcus and an understanding f delivering t agreed custmer requirements. Experience wrking with suppliers t deliver slutins. High level f emtinal intelligence and interpersnal skills A cmmitment t delivering high quality slutins t business needs Ability t relate and cmmunicate effectively in bth the technical and business settings 10. EXPERIENCE Experience in applicatins supprt, analysis and testing. Experience r an awareness f Business Analysis methdlgies. A sund understanding f: the strategic imprtance f infrmatin management and technlgy service delivery methdlgies infrmatin technlgy cncepts and issues. Prven ability t engage and negtiate with peple, and develp and maintain effective relatinships. Prven ability t maintain gd relatinships with custmers and vendrs. Last Updated: August 2017 Page 6 f 6