MARTIN LEHNERT AXA PARTNERS CREDIT & LIFESTYLE PROTECTION

Size: px
Start display at page:

Download "MARTIN LEHNERT AXA PARTNERS CREDIT & LIFESTYLE PROTECTION"

Transcription

1 2ND ANNUAL GLOBAL INSURANCE DISTRIBUTION & BANCASSURANCE CONFERENCE EXPLORING INSURANCE DISTRIBUTION OPPORTUNITIES AND CHALLENGES 12 TH OF MAY 2016 MUNICH, GERMANY MARTIN LEHNERT AXA PARTNERS CREDIT & LIFESTYLE PROTECTION

2 Experience the power of a bookbook Ikea s bookbook More than just a spoof? Once in a while, something comes along that changes the way we live, Source: 2 AXA Group

3 Table of content 1. AXA Group P AXA Partners P Gearing up for growth through effective sales force P Why AXA? P.20 3 AXA Group

4 AXA GROUP

5 AXA IS THE LARGEST INSURANCE GROUP IN THE WORLD 1 st global insurance brand for the 7 th consecutive year¹ 1 st insurer in the world by net revenues² Multi-liner: P&C, L&S and Asset Management 103 million customers 3 64 Countries 3 Total EMPLOYEES 166k 3 Revenues 99 billion Underlying earnings 5.6 billion Assets Under Management 1,363 billion Solvency I ratio 246% Solvency II ratio 205% Market cap 56 billion 4 FY 2015 figures No. of countries includes the acquisition of Mansard in Nigeria in Nov ¹ Interbrand annual surveys over ² AM Best, figures 4 As of 11 march 2015 Head office of AXA Group PARIS 5 AXA Partners - Credit & Lifestyle Protection I April 2016 Company Confidential

6 AXA PARTNERS

7

8 AXA PARTNERS WORKING IN STRONG COLLABORATION WITH LOCAL ENTITIES AND THE AXA GALLERY Internal functions AXA Corporate B2B entities Operational entities Global Business Lines (Products & AXA ecosystem) AXA Global Health Global P&C AXA Global Life Innovation, Digital & Data Partners Data Innovation Lab AXA Strategic Ventures AXA Lab Group Digital Partners Corporate Solutions AXA Global Protect Maxis AXA Credit & Lifestyle Protection Technology, capabilities & procurement AXA Specialised niche businesses Life invest Art Juridica Local AXA entities Partnership teams & local insurance products Technology Services 8

9 A digital transformation is speeding up within AXA, lending externalities to new and innovative partnerships Investing across the value chain Savings net of 950 million invested in digital since % Customer analytics 30% Distribution, multichannel SCOUT Euro 950 million ENGAGE 34% Automation & process 15% Offer design Seeding the future INVEST Euro 230 million in Euro 100 million in KAMET Euro 75 million in 9 AXA Group

10 10

11 GEARING UP FOR GROWTH THROUGH EFFECTIVE SALES FORCE

12 Gearing up for growth through effective sales force Will your sales force sell in the future? Why do you need a sales force when you can have digital and bancassurance? How to ensure harmony within distribution channels? 12

13 13 A snapshot through history and now compare this speed with your speed to adapt based on IT systems

14 Gearing up for growth through effective sales force So why do you need a salesforce? 14

15 Increased challenge to understand Customer behavior/demand Because the customer) Wants it) Now/At its convenience/24/7/365 No longer compares companies only with competitors Insurance will be compared to travel company, supermarket, airlines Customer-to-Customer dialogue Is a diva Faster to complain and through every mean available Harder to satisfy Is increasingly less loyal despite increased efforts to sustain or improve brand loyalty and awareness Is more informed But remains a multi-channel user 15

16 Gearing up for growth through effective sales force can it be understood by a digital tool? Can siri feel? Can you see facial movements/interactions properly on the phone or through skype? 16

17 Distribution channels hence let s turn it around Put the customer (lead/prospect) in the center of distribution management activity Consequently, align distribution channels Align media s and presence Availabilities 17

18 Ensure the continuous affinity of customers by understanding) Research online Research offline - Purchase offline - Purchase online 18 AXA Group

19 )but also the advantages of parallel - but somewhat competitive distribution and consultancy/servicing channels to continue putting the consumer in the focus Master example of Apple and its interlinked distribution and servicing model - Purchase on-line/off-line or through retailers - Advise and service through Apple stores - Advise and service online with the opportunity to receive follow-up locally 19

20 Impact of the digitalization on the sales force of the future But of course we should welcome the opportunities arising from new means, such as digital Everything will be a service More interaction between the customer and the company Intelligent networking Digitalization forces the companies to analyze and understand the customer needs and develop demand-oriented products Those products need to match the communication channels of the customer and thus offer a additional value Stronger Datamining opportunities through more available data 20

21 Impact of the digitalization on the sales force of the future Digital Products expand the traditional operational areas of classic Products and services due to their attributes Sales force has to adapt to that fact and fulfill the new developed customer needs Sales force has to adapt to the trends created through digitalization The online business pushes on the margins Virtual decision-making support, Multi-level marketing and experience reports lead to strong and informed customers New competitors in the market, competitors become partners, partners turn into competitors and Start-ups give big players a hard time The companies become software developer. Without standardization and automating you won t achieve efficiencies Expand the value chain through combining classic products with digital data This expansion makes a new methodological expertise necessary The decision making process of customers takes place in social networks or through online research New upcoming legal questions (riskmanagement) The digitalization should be seen as a challenge instead of a danger 21

22 The next-generation sales force Harnessing data to boost productivity Today there is so much expansive data available that what sets a sales force apart from its competitors is not the raw information on its own. Rather, it is the company s talent for analyzing customer data in ways that will help it tap further into the most lucrative markets and service customers in the most efficient and cost-effective ways. The next-generation sales force is better equipped than any before it to adapt rapidly to changing market conditions and digital business models. It is a sales force built around customer insights, but what distinguishes an effective sales force today is the ability to develop unique customer analysis and build its entire operation around that analysis. 22 AXA Group

23 Let s wrap it up Will your sales force sell in the future? Yes, but if it remains a pure sales force, likelyhood that it is doomed to fail exists It should rather be seen as an additional service and personal touchpoint for consultancy requests existing in harmony with digital Hence likely to move away from incentivized sales to incentivized retention and customer feedback s Why do you need a sales force when you can have digital and bancassurance? To support the digital and overall activities and demands but in an efficient and investment friendly way. Move to the digital world to ensure your service force becomes the best equipped force on the ground hence increasing sales through quality. How to ensure harmony within distribution channels? Customer centricity! 23

24 24

25 WHY AXA?

26 Protecting and improving the lives of millions of people, every day: that is our job at AXA. Henri de Castries, Group CEO & Chairman

27 AXA GROUP KEY DIFFERENTIATING FACTORS Global Advantage and Financial Strength Brand power 1 st Insurance Global Brand* 7 th year in a row* Customer & Distributor Centricity Tailor-made and innovative products Technical Excellence Flexible process, dedicated IT support & web capacity * Interbrand annual surveys over Global reach and strong local positions Strong track record in group business / partnerships Quality of service & claims management expertise Service Commitments Strong financials and high solvency margin Rating (2015) Solvency I ratio A+ 246% Proven multi-channel distribution capability, sales support & training Investment performance & risk management excellence Aa3 AA- Solvency II ratio 205% 27

28 Thank you Martin Lehnert Regional Director Northern Europe Country Manager Germany & Austria : + 49 (1522) : Martin.Lehnert@AXA.de

redefine your future axa global graduate program 2014

redefine your future axa global graduate program 2014 redefine your future axa global graduate program 2014 table of contents 02 AXA WORLDWIDE 03 JOIN A GLOBAL LEADER 04 A WORD FROM OUR LEADERS 05 START YOUR CAREER ON THE AXA GLOBAL GRADUATE PROGRAM 06 AXA

More information

Turning. Customer Data into Profits. A Whitepaper from ProcureData

Turning. Customer Data into Profits. A Whitepaper from ProcureData Turning Customer Data into Profits A Whitepaper from ProcureData How well do you make use of the information in your marketing database? Are you achieving significant business growth by leveraging your

More information

Retailer Partner Guide. Your solutions. Our technology. Smarter together.

Retailer Partner Guide. Your solutions. Our technology. Smarter together. 2016 Retailer Partner Guide Your solutions. Our technology. Smarter together. Real Rewards, Starting Now Welcome to Intel Technology Provider Intel Technology Provider is a global membership program designed

More information

How to drive customer retention in e-commerce. 7 tips to transform your online business and thrive

How to drive customer retention in e-commerce. 7 tips to transform your online business and thrive How to drive customer retention in e-commerce 7 tips to transform your online business and thrive Table of Contents 1 01. Customer Acquisition vs. Customer retention: the big challenge 3 02. The role of

More information

1 01. Customer Acquisition vs. Customer retention: the big challenge The role of Retention Marketing in e-commerce

1 01. Customer Acquisition vs. Customer retention: the big challenge The role of Retention Marketing in e-commerce 1 01. Customer Acquisition vs. Customer retention: the big challenge 3 02. The role of Retention Marketing in e-commerce 6 03. Refine Customer Experience and drive customer retention with these 7 tips

More information

Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience

Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience Contents 1. What customer experience is 2. New user behaviors in the experience era 3. Connecting

More information

Ambition AXA Investor Day June 1, 2011

Ambition AXA Investor Day June 1, 2011 Ambition AXA Investor Day June 1, 2011 Creating sustainable value through customer centricity and efficiency Véronique Weill, Group COO Nicolas Moreau, CEO AXA France Cautionary note concerning forward-looking

More information

REPLY COMPANY PROFILE

REPLY COMPANY PROFILE REPLY COMPANY PROFILE 2017 Reply [MTA, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. Through its network of specialist companies,

More information

Capgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation

Capgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation Capgemini and Pegasystems - Driving Unique Business Value Connecting customer journeys with smart processes and decision automation 2 Understanding company challenges and goals, as well as a customers

More information

PLATFORM BUSINESS MODELS

PLATFORM BUSINESS MODELS PLATFORM BUSINESS MODELS GROWTH POTENTIALS TODAY S TOP 4 COMPANIES BY MARKET CAP ARE ALL PLATFORMS 2 PLATFORM BUSINESS The most successful businesses today operate with a platform model. The value of a

More information

Creating Loyal Customers

Creating Loyal Customers Creating Loyal Customers Brought to you by Page 1 of 6 In today s competitive retail environment it takes far more than a sequence of emails or coupons to engage consumers efficiently and create a loyal

More information

ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT

ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT By: Richard English, Director, Strategic Consulting, Avaya Professional Services C ustomer experience maturity is instrumental in

More information

EXPECT MORE WESTFIELD BANK 2017 ANNUAL REPORT

EXPECT MORE WESTFIELD BANK 2017 ANNUAL REPORT EXPECT MORE WESTFIELD BANK 2017 ANNUAL REPORT 2 EXPECT MORE FROM WESTFIELD BANK NEW AND EXCITING POSSIBILITIES FOR THE FUTURE ARE EMERGING FROM THE FOUNDATION OF WHAT CAME BEFORE. At Westfield Bank, we

More information

Mobilize the Customer Journey. Connect every experience with Salesforce

Mobilize the Customer Journey. Connect every experience with Salesforce Mobilize the Customer Journey Connect every experience with Salesforce Contents Introduction...3 1 Crossing Channels: Email + Mobile (and Beyond)...5 2 No More Silos: Integrate Marketing, Sales, and Service...8

More information

WHAT IS CUSTOMER PROFILING?

WHAT IS CUSTOMER PROFILING? WHAT IS CUSTOMER PROFILING? HOW TO USE CUSTOMER PROFILING TO GAIN A COMPETITIVE ADVANTAGE Today s marketplace is extremely competitive with businesses competing for market share, customer acquisition and

More information

Maximize YOUR REVENUE

Maximize YOUR REVENUE Maximize YOUR REVENUE DIRECT WEB SALES ACCORHOTELS APP MARKETING MAGIC THE LOYALTY ADVANTAGE WORLDWIDE SALES POWER CLEVER CUSTOMERS CONTACT CENTERS REVENUE MANAGEMENT DIRECT WEB SALES BOOST YOUR DIRECT

More information

AXA, on the road to 2012

AXA, on the road to 2012 AXA, on the road to 2012 Henri de Castries, Group CEO Société Générale Conference: The Premium Review December 6, 2006 Cautionary statements concerning forward-looking statements The information presented

More information

F R E N C H R E TA I L

F R E N C H R E TA I L TRANSFORM F R E N C H R E TA I L B E R N A R D O S A N C H E Z I N C E R A 2 8. 1 1. 2 0 1 7 KEY MESSAGES 1 A CLEAR VISION A client centric, expert and efficient bank driven to satisfy our customers 2

More information

Overview of Business Models in Retail Payments

Overview of Business Models in Retail Payments Overview of Business Models in Retail Payments EDC Council Frankfurt November 2012 Edgar, Dunn & Company, 2012 Edgar Dunn Deep Experience with Global Reach Management consultancy focused on payments since

More information

VIRTUAL CITY PROFILE

VIRTUAL CITY PROFILE VIRTUAL CITY PROFILE Who is Virtual City? Virtual City began it s operations in 2000 and has grown to be the current leader in supply chain automation solutions in East Africa. We are a technology company

More information

Why Insurance Companies Should Re-evaluate Operations in a Digital World

Why Insurance Companies Should Re-evaluate Operations in a Digital World WHITE PAPER Why Insurance Companies Should Re-evaluate Operations in a Digital World Written by Supported by Vishal Arora Assistant Vice President, EXL Services Suneel Kante Vice President, EXL Services

More information

Good afternoon, welcome to our annual shareholder meeting. I am Lee Rudow, President and CEO of Transcat and I will provide an overview of the

Good afternoon, welcome to our annual shareholder meeting. I am Lee Rudow, President and CEO of Transcat and I will provide an overview of the 1 Good afternoon, welcome to our annual shareholder meeting. I am Lee Rudow, President and CEO of Transcat and I will provide an overview of the current state of Transcat an our direction for FY17 and

More information

The client onboarding process how to provide state-of-the-art support

The client onboarding process how to provide state-of-the-art support www.pwc.ch The client onboarding process how to provide state-of-the-art support Contacts Marc Achhammer PwC, Director Advisory marc.achhammer@ch.pwc.com +41 78 850 66 66 Sandro Ricklin PwC, Assistant

More information

IBM Services. The perfect partner to guide your Smarter Commerce, Business Intelligence and Social Business initiatives

IBM Services. The perfect partner to guide your Smarter Commerce, Business Intelligence and Social Business initiatives IBM Services The perfect partner to guide your Smarter Commerce, Business Intelligence and Social Business initiatives Sogeti and IBM The perfect partnership for Smarter Commerce, Business Intelligence

More information

2014 STRATEGY AND BUSINESS DEVELOPMENT REVIEW INSIGHTS FROM THE MANAGEMENT EVENTS EXECUTIVE TREND SURVEY EXECUTIVE TEAM AND CEO PERSPECTIVES

2014 STRATEGY AND BUSINESS DEVELOPMENT REVIEW INSIGHTS FROM THE MANAGEMENT EVENTS EXECUTIVE TREND SURVEY EXECUTIVE TEAM AND CEO PERSPECTIVES 2014 STRATEGY AND BUSINESS DEVELOPMENT REVIEW INSIGHTS FROM THE MANAGEMENT EVENTS EXECUTIVE TREND SURVEY EXECUTIVE TEAM AND CEO PERSPECTIVES This report is based on Management Events 6th Executive Trend

More information

OEM Customer Management for Automotive Suppliers

OEM Customer Management for Automotive Suppliers OEM Customer Management for Automotive Suppliers Tier 1 automotive suppliers (Tier 1s) each have a limited number of customers, and so the loss of one customer would strongly affect profitability. Most

More information

Bank Platform. Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge

Bank Platform. Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge Bank Platform Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge Fiserv is the U.S. market leader in account processing services. More than one-third of U.S.

More information

Local knowledge. Global expertise. abilities 2018

Local knowledge. Global expertise. abilities 2018 Local knowledge. Global expertise. abilities 2018 See opportunity where others don t. Maximize the opportunity every transaction offers. Drive revenue, acquire new customers, and improve customer loyalty

More information

Building the Foundation for Digital Insurance. An IDC InfoBrief, sponsored by CSC and EMC September 2016

Building the Foundation for Digital Insurance. An IDC InfoBrief, sponsored by CSC and EMC September 2016 Building the Foundation for Digital Insurance September 2016 Executive Summary Insurers are moving away from the traditional wait-and-see approach to embrace new technologies as never before. They realize

More information

BUILDING TECHNOLOGY: MORE DISRUPTION AHEAD SMART SERVICES AND SOFTWARE WILL ALTER THE COMPETITIVE LANDSCAPE

BUILDING TECHNOLOGY: MORE DISRUPTION AHEAD SMART SERVICES AND SOFTWARE WILL ALTER THE COMPETITIVE LANDSCAPE BUILDING TECHNOLOGY: MORE DISRUPTION AHEAD SMART SERVICES AND SOFTWARE WILL ALTER THE COMPETITIVE LANDSCAPE Wolfgang Weger and Xavier Ruaux Building technology is entering a new era thanks to smart services,

More information

Technology with Vision: An Agenda for the Telecommunications Chief Technology Offi cer

Technology with Vision: An Agenda for the Telecommunications Chief Technology Offi cer Technology with Vision: An Agenda for the Telecommunications Chief Technology Offi cer Being effective in the 21st century requires new skills, new experiences and a new mindset. By Alex Bhak and Tom Whiteley

More information

2017 Marketing Program. Saurabh Singhal APAC Marketing Director

2017 Marketing Program. Saurabh Singhal APAC Marketing Director 2017 Marketing Program Saurabh Singhal APAC Marketing Director Agenda Our New Brand One Partner Program The GN Group proudly builds on 148 years of innovation 3 ESTABLISHED 1869 The development of the

More information

Products. Market Performance Solutions Get the Edge You Need to Grow Your Business

Products. Market Performance Solutions Get the Edge You Need to Grow Your Business Products Market Performance Solutions Get the Edge You Need to Grow Your Business Solutions With the rapid adoption of digital services, the traditional marketing model for financial institutions must

More information

WL Connected Living solutions. unlock the power. of Internet of Things. through engaging Connected Services

WL Connected Living solutions. unlock the power. of Internet of Things. through engaging Connected Services WL Connected Living solutions unlock the power of Internet of Things through engaging Connected Services Fast-growing adoption of IoT & M2M and increasing demand for an innovative IoT Cloud platform The

More information

Your supply chain is dying

Your supply chain is dying Your supply chain is dying In collaboration with Bloomberg Media Studios The Practical Guide to Disruption kpmg.com Over the next decade, in any given company, the supply chain as we know it will be replaced

More information

Retailing Services Seminar 2009

Retailing Services Seminar 2009 Retailing Services Seminar 2009 Retailing Services Strategy Andrew Higginson, Chief Executive - Retailing Services Retailing Services Seminar, 19-20 November 2009 Retailing Services as a growth driver

More information

40% of banks in CEE have not yet decided which strategy to pursue. Cautious optimism reigns

40% of banks in CEE have not yet decided which strategy to pursue. Cautious optimism reigns Staying relevant in a disruptive market. EU member states have until January 2018 to implement the revised EU Payment Services Directive 2. But many banks in Central and Eastern Europe are still hesitant

More information

ENERGY SUPPLY AND DEMAND

ENERGY SUPPLY AND DEMAND MEETING THE ENERGY SUPPLY AND DEMAND CHALLENGE Investor Briefing 29 May 2018 AGENDA 11.30 11.50 OVERVIEW Jon Stretch CEO 11.50 12.15 ENERGY SUPPLY Steve Rogers EGM Business Energy (AU) 12.15 12.35 LUNCH

More information

Session 506: Aligning Operations with Your Customer Experience Strategy! Pierre Marc Jasmin, Founder and Strategist, Services Triad

Session 506: Aligning Operations with Your Customer Experience Strategy! Pierre Marc Jasmin, Founder and Strategist, Services Triad Session 506: Aligning Operations with Your Customer Experience Strategy! Pierre Marc Jasmin, Founder and Strategist, Services Triad Agenda The vision of customer experience (CX) Do you know what seems

More information

KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY

KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY NOVEMBER 2014 Executive summary The changing landscape During this time

More information

2017 AGM ADDRESS TO SHAREHOLDERS

2017 AGM ADDRESS TO SHAREHOLDERS 24 October 2017 Market Announcements Office Australian Stock Exchange Dear Sir/Madam 2017 AGM ADDRESS TO SHAREHOLDERS The Company will address shareholders today at its Annual General Meeting (AGM) commencing

More information

For Partners. Broaden your offering and get more travelers booking with you. EAN. Your business. Our technology.

For Partners. Broaden your offering and get more travelers booking with you. EAN. Your business. Our technology. For Partners Broaden your offering and get more travelers booking with you. EAN. Your business. Our technology. A winning combination for your business growth + = Take the highconverting, constantly optimized

More information

The New Age of Engaged Retailing

The New Age of Engaged Retailing The New Age of Engaged Retailing Consumerization of IT has blurred the lines between physical and online retailers. Consequently, the focus now is on how retailers can integrate technologies like Mobility,

More information

CEO Annika Falkengren s speech at the Annual General Meeting 2016

CEO Annika Falkengren s speech at the Annual General Meeting 2016 CEO Annika Falkengren s speech at the Annual General Meeting 2016 As always, it is great to see so many of the bank's shareholders here at Stockholm Concert Hall, which we at SEB have long been the main

More information

End to End SAP Portfolio for SME companies

End to End SAP Portfolio for SME companies End to End SAP Portfolio for SME companies Evert-Jan Tromp Head Solutions Sales EMEA South SAP is a long time trusted leader in transforming businesses 2 200B 403 trillion 74% devices connected to the

More information

Who is Virtual City.2 Our Value Proposition. 3 Our Solutions...4 AgroForce.5 SalesForce.6 RetailForce 7 Value Added Services... 8

Who is Virtual City.2 Our Value Proposition. 3 Our Solutions...4 AgroForce.5 SalesForce.6 RetailForce 7 Value Added Services... 8 Company Profile Table of Contents Who is Virtual City.2 Our Value Proposition. 3 Our Solutions...4 AgroForce.5 SalesForce.6 RetailForce 7 Value Added Services... 8 www.virtualcity.co.ke 1 Who is Virtual

More information

Digital business. Delivering agility with scale

Digital business. Delivering agility with scale Digital business Delivering agility with scale 2 Mindtree s integrated set of offerings across the fields of digital marketing, e-commerce, content management and mobility, offers the following benefits:

More information

BOOSTING HEALTH CARE PAYER PERFORMANCE WITH ADVANCED ANALYTICS

BOOSTING HEALTH CARE PAYER PERFORMANCE WITH ADVANCED ANALYTICS BOOSTING HEALTH CARE PAYER PERFORMANCE WITH ADVANCED ANALYTICS By Sanjay Saxena, Ashish Kaura, and Michael Ruhl Advanced analytics have been slower to make a major impact in health care than in other industries,

More information

Benefits of Investing in Digital Onboarding for Small-Business Banking

Benefits of Investing in Digital Onboarding for Small-Business Banking Benefits of Investing in Digital Onboarding for Small-Business Banking OCTOBER 2017 Prepared for: 2017 Avoka. All rights reserved. Reproduction of this white paper by any means is strictly prohibited.

More information

CHAPTER 2. Importance of CRM

CHAPTER 2. Importance of CRM CHAPTER 2 Importance of CRM - 26 - 2.1 - Introduction 2.2 - An Insight into CRM 2.3 - Importance of CRM 2.4 - Model for CRM in Banking Sector 2.5 - Need of Relationship with Customers 2.6 - Reaping the

More information

MAXIMISING TOUCHPOINT ROI. What a professional touchpoint management system needs to deliver

MAXIMISING TOUCHPOINT ROI. What a professional touchpoint management system needs to deliver What a professional touchpoint management system needs to deliver Introduction Investment decisions on marketing activities are often made based on gut feeling. While there are great examples of people

More information

Bank Platform. Premier Powering Financial Institutions With Highly Flexible, Integrated and Scalable Technology

Bank Platform. Premier Powering Financial Institutions With Highly Flexible, Integrated and Scalable Technology Bank Platform Premier Powering Financial Institutions With Highly Flexible, Integrated and Scalable Technology Bank Platform Known for its robust functionality and scalability, Premier from Fiserv is

More information

AI Technology for Boosting Efficiency of Logistics and Optimizing Supply Chains

AI Technology for Boosting Efficiency of Logistics and Optimizing Supply Chains FEATURED ARTICLES Global Logistics Services for Value Chain Innovation AI Technology for Boosting Efficiency of Logistics and Optimizing Supply Chains Utilizing Marketing and Demand Forecast Data The spread

More information

Customers expectations compared to banks perception. Brussels, 25 May 2012

Customers expectations compared to banks perception. Brussels, 25 May 2012 Customers expectations compared to banks perception Brussels, 25 May 2012 The E&Y Global Consumer Banking Survey 2012 This is Ernst & Young s latest survey of retail banking customers around the world.

More information

The Social Marketer vs. the Social Enterprise Social media in financial institutions is in transition.

The Social Marketer vs. the Social Enterprise Social media in financial institutions is in transition. DECEMBER 2014 THE STATE OF Social Media in Financial Services The Social Marketer vs. the Social Enterprise Social media in financial institutions is in transition. Although social media is largely perceived

More information

Emerging Trends Program China Summary

Emerging Trends Program China Summary Emerging Trends Program China Summary June 5 th 2013 Christian Requena, Accenture, Shanghai Christian.Requena@accenture.com 1 Agenda Topic Emerging trends program introduction Key survey finding Implications

More information

2017 First Data Corporation. All Rights Reserved. REACH BRAND RECOGNIZE INCENTIVIZE REWARD

2017 First Data Corporation. All Rights Reserved. REACH BRAND RECOGNIZE INCENTIVIZE REWARD 2017 First Data Corporation. All Rights Reserved. REACH BRAND RECOGNIZE INCENTIVIZE REWARD Over 60% * of people say they prefer gift cards over other types of marketing offers. With Gift Solutions, your

More information

Build a Smarter Enterprise with Big Data & Analytics. Todd D Lavieri General Manager, Global Business Services

Build a Smarter Enterprise with Big Data & Analytics. Todd D Lavieri General Manager, Global Business Services Build a Smarter Enterprise with Big Data & Analytics Todd D Lavieri General Manager, Global Business Services Let s explore Big Data & Analytics The Market is changing Harness the opportunity for growth

More information

ecommerce Loyalty? YES indeed, Mr. Customer!

ecommerce Loyalty? YES indeed, Mr. Customer! ecommerce Loyalty? YES indeed, Mr. Customer! MAKIS THEMELIS Chief Digital & Commercial Officer QIVOS S.A. About Me BA in European Studies / MA in International Business Relations 20+ years of professional

More information

Price Optimization. Buying and Merchandising: Right price, right time, right channel, automatically

Price Optimization. Buying and Merchandising: Right price, right time, right channel, automatically 01 Buying and Merchandising: Right price, right time, right channel, automatically 02 03 Your Challenges Modern price decision-making processes are characterized by leveraging immense data volumes while

More information

CONTENT 1. INTRODUCTION. 1.1 Abstract. 1.2 Purpose. 1.4 Methodology 2. EXPECTATIONS AND CHALLENGES. 2.1 Customer expectations. 2.2 Customer Insights

CONTENT 1. INTRODUCTION. 1.1 Abstract. 1.2 Purpose. 1.4 Methodology 2. EXPECTATIONS AND CHALLENGES. 2.1 Customer expectations. 2.2 Customer Insights PAGE 1 CONTENT 1. INTRODUCTION 1.1 Abstract 1.2 Purpose 1.4 Methodology 2. EXPECTATIONS AND CHALLENGES 2.1 Customer expectations 2.2 Customer Insights 2.3 Opportunities for Banks 2.4 The Banks Challenges

More information

<Insert Picture Here> The Transformational CRM Siebel 8.0 Financials Services Solutions

<Insert Picture Here> The Transformational CRM Siebel 8.0 Financials Services Solutions The Transformational CRM Siebel 8.0 Financials Services Solutions Taerim Chung Senior Sales Consultant, CRM BU, Oracle Korea Ltd. Topics Covered The Challenges Today Siebel 8.0 Key

More information

Four Models to Weather the Turbulence in Banking

Four Models to Weather the Turbulence in Banking Four Models to Weather the Turbulence in Banking As profit pools shift, here s how banks can extend their digital reach and relevance. By Richard Fleming, Joe Fielding and Eduardo Roma Key contacts in

More information

Tieto Telecom Application Cloud. -Telecom applications Software as a Service

Tieto Telecom Application Cloud. -Telecom applications Software as a Service Tieto Telecom Application Cloud -Telecom applications Software as a Service Welcome Tieto aims to become customers first choice for business renewal as the leading Nordic software and Services Company.

More information

ProfytPro ICO CONTENTS

ProfytPro ICO CONTENTS 1 ProfytPro ICO CONTENTS ProfytPro ICO CONTENTS... 2 INTRODUCTION... 4 WHAT IS ProfytPro (PFTC) PLATFORM... 5 CORE OBJECTIVES... 6 ADVANTAGES OF BLOCKCHAIN... 7 WHY WE DO TOKEN SALE... 8 TOKEN FUNCTIONS

More information

Financial Services. Finding wealth in commercial banking

Financial Services. Finding wealth in commercial banking Financial Services Finding wealth in commercial banking Introduction The current environment is not an easy one in which to be growing either a commercial banking or a wealth management business. Hence,

More information

BUILDING TOMORROW S ENTERPRISE

BUILDING TOMORROW S ENTERPRISE INFOSYS ANALYST MEET BUILDING TOMORROW S ENTERPRISE November 2, 2010 CORPORATE PARTICIPANTS Kris Gopalakrishnan Infosys Technologies Chief Executive Officer and Managing Director 1 Kris Gopalakrishnan

More information

WORKFORCE OPTIMISATION & RPA.

WORKFORCE OPTIMISATION & RPA. WORKFORCE OPTIMISATION & RPA www.bloomsearch.co.uk Robotic Process Automation Enabling global businesses to create virtual workforces and improve efficiency of operations and operational flexibility across

More information

Developing a more intelligent approach to strategic asset management

Developing a more intelligent approach to strategic asset management Jeremy Ure Associate Partner July 2015 Developing a more intelligent approach to strategic asset management One bold (?) assertion, and two questions Let s start with something we all know and can agree

More information

CUSTODY & CLEARING CUSTODY & CLEARING. Powerful resources, personal relationships.

CUSTODY & CLEARING CUSTODY & CLEARING. Powerful resources, personal relationships. CUSTODY & CLEARING CUSTODY & CLEARING Powerful resources, personal relationships. 1 The right partnership makes all the difference. When it comes to expanding and enhancing your firm s capabilities, Raymond

More information

The Media Industry at the Digital Crossroads Artificial Intelligence to the Rescue?

The Media Industry at the Digital Crossroads Artificial Intelligence to the Rescue? The Media Industry at the Digital Crossroads Artificial Intelligence to the Rescue? Rene Buest Director of Technology Research VDZ Tech Summit November 22, 2017, Hamburg ABOUT ME. Rene Buest Director of

More information

Digital Supply Chain and Transformation. Michael Tung Senior Executive Manager, Centre of Excellence, SCM DKSH

Digital Supply Chain and Transformation. Michael Tung Senior Executive Manager, Centre of Excellence, SCM DKSH Digital Supply Chain and Transformation Michael Tung Senior Executive Manager, Centre of Excellence, SCM DKSH Contents Transformation never stop in the last 150 years, it just gets faster with Internet

More information

OPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS

OPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS OPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS New and disruptive competitors are wooing bank customers with easy, personalized, fits me interactions

More information

Microsoft Digital Transformation Study In partnership with IDC Asia/Pacific

Microsoft Digital Transformation Study In partnership with IDC Asia/Pacific Microsoft Digital Study 2018 In partnership with IDC Asia/Pacific How is an organization being digitally transformed? How is an organization business model being digitally transformed? DIGITAL TRANSFORMATION

More information

Branching out: The case for the human touch in banking. by Frederic Brunier and Stefano Trombetta

Branching out: The case for the human touch in banking. by Frederic Brunier and Stefano Trombetta Branching out: The case for the human touch in banking by Frederic Brunier and Stefano Trombetta Everyone loves Apple. Its beautifully designed products and unparalleled in-store experiences promote a

More information

Service. Performance Acceleration Services A Proven Path for Improving the Customer Experience and Financial Performance

Service. Performance Acceleration Services A Proven Path for Improving the Customer Experience and Financial Performance Service Performance Acceleration Services A Proven Path for Improving the Customer Experience and Financial Performance Service Financial institutions face unprecedented challenges that have threatened

More information

Managing Disruption requires Fostering Innovation and Scaling the Digital Supply Chain

Managing Disruption requires Fostering Innovation and Scaling the Digital Supply Chain Managing Disruption requires Fostering Innovation and Scaling the Digital Supply Chain The growth of digital business, acceleration of digitalization and demand for sustainability present significant challenges

More information

Five Ways Marketing Can Drive Higher Online Commerce Revenue. Building Long-Term Relationships and Brand Advocates in the Process

Five Ways Marketing Can Drive Higher Online Commerce Revenue. Building Long-Term Relationships and Brand Advocates in the Process Five Ways Marketing Can Drive Higher Online Commerce Revenue Building Long-Term Relationships and Brand Advocates in the Process 5 1 Turning Transactions Into Revenue, Relationships, and Advocates Now

More information

Introducing Live Chat

Introducing Live Chat Live Chat 1 Introducing Live Chat Digital transformation is heading the corporate agenda, but only 25% of executives feel fully prepared. Simultaneously we witness a significant increase in digital adoption

More information

Oracle s Data Management Platform + Cross-Channel Marketing Solution

Oracle s Data Management Platform + Cross-Channel Marketing Solution Oracle s Data Management Platform + Cross-Channel Marketing Solution Improve Customer Acquisition, Retention and Lifetime Value Copyright 2014 Oracle and/or its affiliates. All rights reserved. The Digital

More information

Customer-centricity in Retail: Improving the Customer Experience

Customer-centricity in Retail: Improving the Customer Experience Solutions for Enabling Lifetime Customer Relationships WHITE PAPER: RETAIL Steve Topper Business Solution Architect, Retail Practice Pitney Bowes Software WHITE PAPER: RETAIL 2 ABSTRACT EXECUTIVE LEADERS

More information

To our shareowners, Investments boost financial performance

To our shareowners, Investments boost financial performance To our shareowners, FedEx Corporation performed exceptionally well in fiscal 2017, and we are very optimistic about our future. In FY17, we boosted long-term value for shareowners delivered an outstanding

More information

Let s embrace tomorrow, Today. Empowering solutions for your business

Let s embrace tomorrow, Today. Empowering solutions for your business Let s embrace tomorrow, Today. Empowering solutions for your business The future belongs to those who look ahead. MOVE FORWARD WITH CONFIDENCE With an eye toward the future, we re here to help client firms

More information

BANK SATISFACTION BAROMETER (BSB)

BANK SATISFACTION BAROMETER (BSB) REPORT 2017 BANK SATISFACTION BAROMETER (BSB) 1 CONTENTS BANK SATISFACTION BAROMETER 2017 INTRODUCTION 3 BANK SATISFACTION BAROMETER 4 1 THE TRADITIONAL BANK VALUE PROPOSITION IS CHANGING 8 2 PRODUCT AND

More information

IBM Business Consulting Services. Delivering bottom line value to the freight and logistics industry IBM Business Consulting Services

IBM Business Consulting Services. Delivering bottom line value to the freight and logistics industry IBM Business Consulting Services IBM Business Consulting Services Delivering bottom line value to the freight and logistics industry IBM Business Consulting Services Your industry today How are you coping with the constant change in the

More information

LEAD THE CHARGE IN THE NEW PARADIGM OF RETAILING

LEAD THE CHARGE IN THE NEW PARADIGM OF RETAILING LEAD THE CHARGE IN THE NEW PARADIGM OF RETAILING Break away from old habits; It s not Dad s store anymore Charles Owen, Retail Consultant January 2014 Version 2.0 Agenda 1. The Paradigm Shift in Retailing

More information

WHITE PAPER. Results Delivers Value

WHITE PAPER. Results Delivers Value WHITE PAPER SAS Title Results Delivers Value ii Contents Building on a foundation of analytics... 1 SAS Results: The right tools for the job... 1 Fill the analytical skills gap...2 Address limited IT support...2

More information

Services. Vision. Mission

Services. Vision. Mission Living in this era of technological advancement, we have witnessed radical changes in almost every province of our surroundings, familiarizing ourselves entirely with the digital age. So, the key to endure

More information

The ROI of Conversocial. Value of Social Customer Service Executive Summary

The ROI of Conversocial. Value of Social Customer Service Executive Summary The ROI of Conversocial Value of Social Customer Service Executive Summary A commissioned study conducted by Forrester Consulting on behalf of Conversocial The biggest challenge for any new industry is

More information

Driving Profitable Growth CORPORATE OVERVIEW

Driving Profitable Growth CORPORATE OVERVIEW Driving Profitable Growth CORPORATE OVERVIEW Deliver peace of mind Be proactive Align our systems Be insurance professionals, not processors Threat of direct writers More time to service our clients Get

More information

Innovate freely. Power your differentiation. SOLUTION OVERVIEW: Property & Casualty

Innovate freely. Power your differentiation. SOLUTION OVERVIEW: Property & Casualty Innovate freely. Power your differentiation. SOLUTION OVERVIEW: Property & Casualty Yesterday s technology is already falling short of addressing today s market requirements. How will it address tomorrow

More information

Welcome to the Consumer Revolution

Welcome to the Consumer Revolution Welcome to the Consumer Revolution How Insurers Can Heed the Voice of Customers, Rethink Relationships & Embrace Innovation to Drive Profitability & Market Leadership Life-Annuity Insurance Key Welcome

More information

The Customer Experience Opportunity Nobody Talks About. Why contact data is your secret weapon in the battle for a competitive edge

The Customer Experience Opportunity Nobody Talks About. Why contact data is your secret weapon in the battle for a competitive edge The Customer Experience Opportunity Nobody Talks About Why contact data is your secret weapon in the battle for a competitive edge In a commoditized market, with fierce competition, downward price pressure,

More information

PREPARE YOUR CUSTOMER SERVICE FOR TOMORROW S CHALLENGES

PREPARE YOUR CUSTOMER SERVICE FOR TOMORROW S CHALLENGES PREPARE YOUR CUSTOMER SERVICE FOR TOMORROW S CHALLENGES Automotive manufacturers are facing the most significant period of disruption in their history. The development of electric and autonomous vehicles

More information

Shifting Environment From a Focus on Products to Customer Centricity

Shifting Environment From a Focus on Products to Customer Centricity Shifting Environment From a Focus on Products to Customer Centricity Contents Section 1: Affinity Marketing Section 2: Customer Centricity: A Differentiating Factor Section 3: Customer Centricity in Bancassurance

More information

Marketing: Managing Profitable Customer Relationships

Marketing: Managing Profitable Customer Relationships Marketing: Managing Profitable Customer Relationships Chapter 1 Learning Goals 1. Define marketing and the marketing process. 2. Explain the importance of understanding customers and identify the five

More information

THE. Seven Habits. Highly Effective Websites

THE. Seven Habits. Highly Effective Websites THE Seven Habits OF Highly Effective Websites Get the Maximum Value from Your Site Whether it s a book or a new car, software or a plumbing service, the majority of purchases start online today. It s a

More information

Getting smarter. How smart services are disrupting the manufacturing industry

Getting smarter. How smart services are disrupting the manufacturing industry Getting smarter How smart services are disrupting the manufacturing industry 2 Getting smarter: How smart services are disrupting the manufacturing industry On the heels of new, smart, sensor-enabled products

More information

Emerging Information Technology Issues in Leasing

Emerging Information Technology Issues in Leasing Emerging Information Technology Issues in Leasing EXECUTIVE SUMMARY Rapid changes in information technology will trigger profound changes in the leasing industry. That is the conclusion of the Emerging

More information

Business Model Generation

Business Model Generation Business Model Strategy Organisation and Processes Information Systems Infrastructure 2 Digital Products: Change of Business Models Example: Music Industry Vinyl disc Compact Disc Download Streaming Digitization

More information