Name Phone Logo. W&RSETA W&RSETA

Transcription

1 Occupatinal Qualificatin Dcument Occupatinal Cde Qualificatin Title NQF Level Lg Occupatinal Certificate: Checkut Operatr 2 Name Phne Lg Develpment Quality Partner W&RSETA imarrian@wrseta.rg.za Assessment Quality Partner W&RSETA imarrian@wrseta.rg.za Occupatinal Certificate: Checkut Operatr Page 1 f 6

2 QUALIFICATION DETAILS Qualificatin Title: Occupatinal Certificate: Checkut Operatr Occupatinal Cde: Curriculum Cde: Quality Assuring Bdy: Quality Cuncil fr Trades and Occupatins (QCTO) Sub Framewrk: Occupatinal Qualificatins Sub-Framewrk Field: Field 11 - Services Subfield: Whlesale and Retail NQF Level: 2 Credits: 35 Originatr/Develpment Quality Partner (DQP): W&RSETA Originating Prvider/Assessment Quality Partner (AQP): W&RSETA Qualificatin Type: Occupatinal Certificate Registered qualificatins and r learning prgrammes t be replaced: Nne RATIONALE This qualificatin targets peple that have first cntact with custmers n a daily basis in a whlesale and retail envirnment. In the whlesale and retail industry, custmer service is f paramunt imprtance. Very ften the nly persn wh cmes int cntact with the custmer is the checkut peratr. Checkut peratrs, r cashiers, perate tills at sales pints in mst large stres, recrding and receiving payment fr gds being purchased. They pass items ver an electrnic bar cde reader r key in prices manually. Skilled checkut peratrs in the whlesale and retail industry play a crucial rle in cntributing t the prfitability f the business thrugh the way that they prcess transactins and interact with custmers. The Whlesale & Retail sectr has created a develpmental pathway fr different ccupatins within the sectr. This qualificatin will aid bth individual develpment f the learner alng a path f life-lng learning and scial transfrmatin thrugh the frmal acknwledgement f cmpetencies, skills and knwledge thrugh the attainment f a registered Qualificatin thereby enhancing the emplyment prspects f learners. PURPOSE The purpse f this qualificatin is t prepare a learner t perate as a Checkut Operatr A Checkut Operatr Prmtes custmer lyalty while recrding purchases and receiving payment and minimizing lsses t the establishment A qualified learner will be able t: Cmmunicate with custmer in whlesale and retail envirnment Recrd sales and prcess payments in whlesale and retail envirnment Occupatinal Certificate: Checkut Operatr Page 2 f 6

3 Cash up and cntrl change in whlesale and retail envirnment RULES OF COMBINATION This qualificatin is made up f the fllwing cmpulsry Knwledge and Practical Skill Mdules: Knwledge Mdules: KM-01, Principles f custmer service, NQF Level 2, Credits KM-02, Principles f recrding transactins and prcessing f payments, NQF Level 2, Credits KM-03, Cncepts and generally accepted methds fr cashing up, NQF Level 2, Credits 2 Ttal number f credits fr Knwledge Mdules: 8 Practical Skill Mdules: PM-01, Cmmunicate with custmers, NQF Level 2, Credits PM-02, Operate Pint f Sale, NQF Level 2, Credits PM-03, Cash up Pint f Sale and cntrl change, NQF Level 2, Credits 2 Ttal number f credits fr Practical Skill Mdules: 7 This qualificatin als requires the fllwing Wrk Experience Mdules: WM-01, Prcesses and prcedures f interacting with custmers, NQF Level 2, Credits WM-02, Prcesses and prcedures f recrding transactins and prcessing payment, NQF Level 2, Credits WM-03, Prcesses and prcedures f balancing takings and cntrlling change, NQF Level 2, Credits 6 Ttal number f credits fr Wrk Experience Mdules: 20 ENTRY REQUIREMENTS NQF Level 1 with mathematical literacy and cmmunicatin EXIT LEVEL OUTCOMES AND ASSOCIATED ASSESSMENT CRITERIA Exit Level Outcme 1 Cmmunicate effectively with custmers t execute checkut peratr duties and respnsibilities. Assciated Assessment Criteria Typical queries are answered crrectly using apprpriate terminlgy and accrding t the given scenaris. The imprtance f nn verbal cmmunicatin is explained in terms f hw it impacts n the custmer Occupatinal Certificate: Checkut Operatr Page 3 f 6

4 The impact f persnal appearance is explained in terms f what it cmmunicates t the custmer Ways f making custmers feel welcme in the stre are explained with examples. Exit Level Outcme 2 Recrd transactins and prcess payment accurately in rder t minimise lsses. Assciated Assessment Criteria The wrkstatin with all statinery and equipment is prepared at start f day as required in a retail utlet. The ability t secure a till is demnstrated when ging n breaks s that the chance f shrinkage taking place is minimised. Transactins are crrectly recrded n the till accurately. All frms f payment are crrectly accepted and the crrect change given where applicable. The transactins are recrded and the payment prcessed in a manner that minimises the chance f lsses ccurring. Prblems encuntered while recrding transactins and prcessing payment are crrectly handled accrding t generally accepted practices. Exit Level Outcme 3 Cntrl change t prvide the required level f custmer service and t minimise lsses. Assciated Assessment Criteria The apprpriate quantity f change is rdered fr expected sales ver different times f the week/mnth using the apprpriate statinary. The ability t identify in-stre situatins that lead t change ging missing is explained alng with what shuld have been dne t eliminate lsses. Exit Level Outcme 4 Cash up and balance till takings accurately s that lsses and time wasting is minimised. Assciated Assessment Criteria The flat is cunted and separated accurately The different frm f payment t be handed in are gruped, accurately cunted and crrectly recrded n the apprpriate statinary. The cncept f pick ups is explained alng with an understanding f hw this takes place in a whlesale/retail envirnment. INTERNATIONAL COMPARABILITY This qualificatin has been cmpared with similar qualificatins in United Kingdm Qualificatins Framewrk and Singapre Wrkfrce Skills Qualificatins and these tw cuntries are cnsidered t be leaders in Occupatinal Certificate: Checkut Operatr Page 4 f 6

5 whlesale and retail peratins and therefre best suited t assess the suitability and the level f learning f Checkut Operatr qualificatin. United Kingdm Qualificatin WRR Certificate in Retail Operatins Level 2 (UK Framewrk) Careful cnsideratin f the envisaged areas f cmpetency included in the Checkut Operatr qualificatin shws favurable alignment t Certificate in Retail Operatins WRR20102, namely: - Cmmunicatin in the wrkplace - Pint f sales handling prcedures - Terminal r register balancing (Pint f Sale) - Custmer interactin Singapre Certificate in Retail Operatins -SWSQ The Singapre Wrkfrce Develpment Agency is a statutry bard under the Ministry f Manpwer (MOM) and leads and drives wrkfrce develpment in Singapre thrugh a strng fcus n industry driven cmpetency requirements which is similar t what drives ur Suth African qualificatins. The Certificate in Retail Operatins -SWSQ cntains the fllwing cmpetencies that are als cvered in Checkut Operatr qualificatin, namely: - Interact with custmers - Perfrm pint f sale peratins - Apply safety and security practices Other cmparisns: Difficulties were experienced fr cmparisn with qualificatins r training in SADC and ther African cuntries, as material is nt available. Althugh the USA is als cnsidered as an area f best practice, relevant qualificatins culd nt be surced. Cnclusin: Frm the cncluded cmparisn it is clear that the Occupatinal Certificate: Checkut Operatr, NQF Level 2 aligns well with internatinal trends in terms f the cmpetencies expected frm a till peratr/ cashier/ pint f sale peratr/ checkut peratr. INTEGRATED ASSESSMENT Integrated frmative assessment: The skills develpment prvider will use the curriculum t guide them n the stipulated internal assessment criteria and weighting. They will als apply the scpe f practical skills and applied knwledge as stipulated by the internal assessment criteria. This frmative assessment leads t entrance int the integrated external summative assessment Occupatinal Certificate: Checkut Operatr Page 5 f 6

6 Integrated summative assessment: An external integrated summative assessment, cnducted thrugh the relevant QCTO Assessment Quality Partner is required fr the issuing f this qualificatin. The external integrated summative assessment will fcus n the exit level utcmes and assciated assessment criteria. RECOGNITION OF PRIOR LEARNING RPL fr access t the external integrated summative assessment: Accredited prviders and apprved wrkplaces must apply the internal assessment criteria specified in the related curriculum dcument t establish and cnfirm prir learning. Accredited prviders and wrkplaces must cnfirm prir learning by issuing a statement f result r certifying a wrk experience recrd. RPL fr access t the qualificatin: Accredited prviders and apprved wrkplaces may recgnise prir learning against the relevant access requirements. ARTICULATION Hrizntal articulatin t: Occupatinal Certificate: Stre Persn, NQF Level 2 Vertical articulatin t: Occupatinal Certificate: Dispatching and Receiving Clerk, NQF Level 3 NOTES Qualifying fr external assessment: learners must have a cpy f a cmpleted and signed Statement f Wrk Experience as well as prf f successful cmpletin f the fllwing subjects and mdules r alternative prgrammes where applicable Fundatinal learning cmpetence is NOT a pre-requisite fr the awarding this qualificatin Additinal legal r physical entry requirements: N additinal requirements needed Criteria fr the accreditatin f prviders Accreditatin f prviders will be dne against the criteria as reflected in the relevant curriculum n the QCTO website. The curriculum title and cde is: : Checkut Operatr This qualificatin encmpasses the fllwing trades as recrded n the NLRD: Nne Part Qualificatins Nne Occupatinal Certificate: Checkut Operatr Page 6 f 6