Understanding Journalism- Assignment One- Contact Book Reflection Billy Friend
|
|
- Curtis Nash
- 6 years ago
- Views:
Transcription
1 Understanding Journalism- Assignment One- Contact Book Reflection Billy Friend You will always find a good journalist is inseparable from his or her sources, as the two go hand in hand. Sources are absolutely vital for writing news stories, as without them, journalists would have to speculate which directly compromises a journalist s duty; to provide news that lacks pretence and is full of unbiased, heavily researched facts. The type or quality of a particular source is absolutely vital for the construction of a news story, as providing the reader with a quote or message from a reliable figure such as a Prime Minister s P.A or a local Mayor heightens the sense of validity and thus interest in the journalist s piece of writing. Reliable sources are generally found from people in positions of authority and experience. However, it would be wrong of the journalist to assume that a person s position or status automatically assures their reliability, as it may not. These are judgements for each journalist to make, (ABC style book for journalists) and are extremely important as a compromised or unreliable source within a news article renders it as unsuccessful in a pure journalism sense. Utilising an unidentified source has potentially extreme complications and can lead to a journalist being forced to defend charges of contempt. By the same token, divulging a source s identity can also have harmful consequences, as Stephen Lamble s News as it Happens states that sources who's identity have been revealed by journalists have been murdered. Others have lost jobs, families and their health.
2 It is also important to consider the type of relationship that should be established between the journalist and their source. This relationship should be maintained at a strictly professional level, as personal affinity or bias to a source compromises the reasons behind the news story as well as the source. Some sources will also try to exploit the journalist in order to sway public perception in a fashion that benefits them. It is essential for a journalist to verify the information that is provided by the source, as assuming what they are saying is factually correct can lead to incorrect information within a news story. Furthermore, becoming close to a particular source is dangerous for a journalist because if the source s reputation is tarnished, then the journalists may follow suit. Armadale is an inner suburb located 7 km south east of Melbourne's CBD. Retail trade is a prominent industry in the area as well as health care and property management services. The local newspaper is the Stonnington Leader which is run by News Corp Australia and the City of Stonnington is the local council. I tried to cover all bases with my contact book, meaning I wanted to cover a diverse range of shops, businesses and institutions. A news story is often unpredictable and can arise from unexpected circumstances, thus I felt it important to acquire the contact details of the owner of the local fruit shop in addition to key figures such as the mayor or a senior constable as both have potential to be sources for a news story. During my time venturing out to Armadale to collect these contacts, I found that most people were very accomodating and happy to help. I observed that
3 organisations and businesses with secretaries were the most helpful and local businesses such as food shops were also easy as the owners were known to staff and the staff would divulge their names and details comfortably as they knew their boss on a personal level. However, chain businesses such as Brumby s and TAB were more difficult as the staff said that they did not have the authority to give out any names of store manages etc., so I only obtained the phone number and address for the particular stores and wasn t able to find any details of specific influential people of the businesses. I did manage to acquire the store manager of the local Coles details from the customer service attendant, but I had to stress to her that it was purely for an assignment for uni as she normally doesn t give out names. I aimed at targeting qualified and official sources, such as Senior Constable Phil Cooper, Mayor Claude Ullin and Westpac Bank Manager Neale Brideson. Specific media sources such as the coordinator of communications and media for the Stonnington Council will be useful reference points for asking about potential stories within the area. Such a source should enable me access to other sources that I could potentially interview or gather information off of in the future. I endeavoured to represent the main industries within the area, thus I collected several health services such as physio, chiro, dentists, doctors, optometrists and pharmacies. Collecting the contact of a large institution such as age care village Menzies Malvern may prove useful, as the village manager Alison Warner has access to all of the residents, staff and general goings on of the facility. There is also a real estate presence in the area, so the head of property management at a
4 business such as Jellis Craig as well as the sales manager at Masterpiece by Simmonds will be useful for inquiring about any potential news on the property management front. I was surprised to see four antique shops within six shops of each other whilst I was walking down High street, so I have collected the respective owners names and phone numbers of the stores as there is clearly a demand and interest for antiques in Armadale, which increases the value of these contacts in terms of potential news stories. I felt it important to collect contacts from all of the banks in the area due to their regular involvement in the news, as well as the local post office, newsagents, retail fashion stores, travel agents, the local church, schools, accountants and advisers. My experience of walking around the Armadale area reinforced to me the importance of social skills, as the way you begin a conversation is crucial in the quest to engage someone, and when they are engaged in what you are saying, they are far more likely to help you. Persistence is also important in acquiring reliable sources, as I learnt that you won t always be given a contact at first attempt. I have learnt the importance of chasing up people for a particular contact in a friendly yet professional manner, as it might take several phone calls, s or personal visits until you finally obtain a desired contact. Staying dedicated to the cause of establishing reliable and trustworthy sources is vital for a journalist. The internet is obviously a great place to collect contacts, but sometimes a journalist is required to be proactive in order to gain access to the best possible sources for a particular news story. Furthermore, I have reflected that digging that little bit harder for a person of higher status or importance is a worthy cause as it enhances the likelihood of the source being reliable. For example, a store manager is a more
5 valuable contact than a store assistant. In saying this, the store manager may not be as accessible as the store assistant, so this is why I have arrived at the viewpoint of persistence being essential for a journalist s endeavours to collate contacts. Completing this assignment has allowed me to gain a more comprehensive perception of the importance of sources for journalists. When using sources for my own news stories in the future, I will attempt to utilise reliable sources that are of importance or official standing and I will always validate what they are saying through my own research.
GUIDANCE ON CHOOSING INDICATORS OF OUTCOMES
1 GUIDANCE ON CHOOSING INDICATORS OF OUTCOMES 1. The Basics 1.1 What is the relationship between an outcome and an outcome indicator? 1.2 How are outcome indicators different from other types of indicators?
More informationHow to Hire a Consultant
There are three reasons to hire a consultant: 1. You don t have the time 2. You don t have the expertise 3. You need a neutral or external perspective How to Hire a Consultant OPG s long-term relationships
More informationEmployer Toolkit. Have you recruited staff from overseas? Is it working well? DOL AUG 11
Employer Toolkit Have you recruited staff from overseas? Is it working well? DOL 11794 AUG 11 Could you be working better with your migrant staff? Migrant employees come to New Zealand from a wide range
More informationImproving. the Interview Experience
Improving the Interview Experience Introduction As part of improving our processes at Evolution Recruitment Solutions, we consistently send out feedback surveys to our candidates and clients, as well as
More informationLOOKING BEHIND THE NUMBERS: HOW ARE YOUR STATISTICAL ETHICS?
LOOKING BEHIND THE NUMBERS: HOW ARE YOUR STATISTICAL ETHICS? RON SELLERS GREY MATTER RESEARCH & CONSULTING Originally published in Christian Management Report, November 1997 Did you know that Anchorage,
More informationCase study 3: Leading and Managing People
Find out how BP is organised and learn about the many different roles people can play in a large business People are a valuable resource People are the most valuable resource for any organisation. An organisation
More informationBlackpool Transport Services Customer Experience Standards
Our vehicles Blackpool Transport Services Customer Experience Standards By 2020 we will replace every Blackpool Transport bus with our new sleek and stylish grey and yellow Palladium Vehicles. Our new
More informationGuide to getting media coverage
TOOLKIT: Guide to getting media coverage No matter what you do for your I Arctic human banner photo organize Arctic themed rallies, concerts, marches, potlucks, invite local leaders to speak about the
More informationIntroductory guide to media relations
Introductory guide to media relations Published by All About Audiences This is a guide for those new to working with the press that takes you through the key stages of developing media relations campaigns.
More informationVictoria Airport Crisis Communications & Social Media
Victoria Airport Crisis Communications & Social Media September 29, 2017 Quick Facts Victoria Airport Authority established 1997 Not-for-profit capital corporation responsible for operating, safety, environmental,
More informationROAD MAP. Road Map Avoiding 11 Pitfalls of System Conversions
ROAD MAP Road Map Avoiding 11 Pitfalls of System Conversions Avoiding 11 Pitfalls of System Conversions There are many reasons healthcare organizations look to convert to a different system: their current
More informationBy Alan Weiss HOW TO FIND YOUR NICHE CLIENTS
niche By Alan Weiss HOW TO FIND YOUR NICHE CLIENTS NICHE B Y A L A N W E I S S Last week, I met with two managing partners of CBD s law firms to discuss their marketing strategy. Wanting to immediately
More information8 Ways To Build Your Brand Using Social Media
TIP SHEET 8 Ways To Build Your Brand Using Social Media TABLE OF CONTENTS: 03 04 04 05 05 06 06 07 07 08 Intro Tip 1 - Determine Goals for Your Social Media Engagement Tip 2 - Determine Your Online Brand
More informationRealizing. Issue 17 LEADERSHIP. Everyday Leaders Changing Our World. Linda Fisher Thornton in Conversation ETHICAL LEADERSHIP
Realizing LEADERSHIP Everyday Leaders Changing Our World Linda Fisher Thornton in Conversation ETHICAL LEADERSHIP Realizing Leadership in Conversation LINDA FISHER THORNTON Ethical Leadership with LAURIE
More informationPart I Thinking Mode To Learn From Jay
A summary that s worth 2million RMB During 14th 16th, Nov 2015, Jay was in China giving his top 1 to 1 consulting seminar. 10 clients were on the stage to talk with Jay face to face, which they had paid
More informationThe Market Research Society 2016
The Glow Place is a small chain of beauty & wellbeing salons. The first Glow Place salon was opened 10 years ago by husband and wife team Bill and Barbara Young. They now own 5 salons, one of which is
More informationPrevent and Handle No-Shows. A Guide for Hotel Owners and Managers
Prevent and Handle No-Shows A Guide for Hotel Owners and Managers Prevent and Handle No-Shows A Guide for Hotel Owners and Managers Table of Contents Introduction................................................................
More informationBusiness Services Training
Business Services Training Unit of Competency Organise Schedules BSBADM307B Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to manage appointments and diaries
More informationFacebook Business Page Set Up Guide For Real Estate Agents
Facebook Business Page Set Up Guide For Real Estate Agents k n o w l e d g e a b l e a n d c r e A U T H O R : T O N I L A R S E N Legal / Disclaimer The Publisher has strived to be as accurate and complete
More informationManagers at Bryant University
The Character of Success for Managers at Bryant University Interviewing Guide (Revised 8/25/04) Career Strategies, Inc. Boston, MA A New Approach to Interviewing for Managers at Bryant University An interviewer
More informationTHOUGHT LEADERSHIP SERVICES. How Source Global Research can help
THOUGHT LEADERSHIP SERVICES How Source Global Research can help Thought leadership services Thought leadership has come to dominate the marketing activities of consulting firms, and with good cause: Our
More informationHANDBOOK FOR PARTICIPANTS Canadian Health Coalition Lobby (2019)
251 Bank Street, Suite 212 Ottawa, ON K2P 1X3 613.688.4973 w healthcoalition.ca t @healthcoalition f Canadian Health Coalition HANDBOOK FOR PARTICIPANTS Canadian Health Coalition Lobby (2019) Introduction
More informationHow to Begin With Social Media for Your Business Success
How to Begin With Social Media for Your Business Success Anna Cairo Consulting About the Author Anna Cairo is a social media consultant & web copywriter. With a focus entirely on the online environment,
More informationIN-HOUSE. By Margaret Steen
IN-HOUSE By Margaret Steen 44 MARCH 2010 If done right, outsourcing can help staffing firms become more efficient. OR OUT? MARCH 2010 45 The core function is the fi nal screen and the evaluation of that
More informationCASH FLOW IS KING WHITE PAPER
Cash Flow is King White Paper Executive summary Like a King is revered by his loyal subjects, so should cash flow be respected by the business owner(s) and staff alike, as it is the life blood of the business,
More informationHow Paratransit Software Improves Trip Booking
How Paratransit Software Improves Trip Booking 1 The Secrets To Better Trip Booking Much of the information that we try to express in our day-to-day communication is with regards to the major differences
More informationSUPPORTING ARTIFACTS. Definition
14 CHAPTER Thematic Summary The qualitative and quantitative research conducted by the editors and the contributors reveals four prevalent themes that relate to the Healthcare Causal Flow Leadership Model:
More informationPreparing a Business Capability Statement Guide
Preparing a Business Capability Statement Guide 2015-16 FACTSHEET Why have a Business Capability Statement? One of the most important steps in targeting supply chain opportunities is to communicate your
More informationTHE RENEGADE BOOK MARKETING MANUAL WORKSHETSPARTSI&I COLTONSWABB&GAVINABEYRATNE
THE RENEGADE BOOK MARKETING MANUAL WORKSHETSPARTSI&I COLTONSWABB&GAVINABEYRATNE Part I: Worksheet Declassified Field Report: On The State of the Book Publishing World and the Truth About Audience Building
More informationThe hoteliers guide to organic (free) marketing
The hoteliers guide to organic (free) marketing Contents Introduction 3 Optimise your website 4 Layout 5 Well-structured pages 6 Reduce page load time 7 Search Engine Optimisation (SEO) 8 Content 9 Social
More informationKnowledge Management
Knowledge Management A guide to help you consider your current approach to knowledge management with a view to building your organisational capabilities The value of knowledge is difficult to measure and
More informationThe UK consulting market in 2017
The UK consulting market in 2017 2 Source Global Research 2017 3 Source Global Research 2017 7.5% 4 Source Global Research 2017 7,311m The biggest consulting markets globally 5 Source Global Research 2017
More informationHiringCenter : Creating a Constant Flow of High-Quality Candidates
HiringCenter : Creating a Constant Flow of High-Quality Candidates Most small businesses struggle to source high-quality candidates when their business needs require them to hire employees. For hiring,
More informationYou ve written a press release with all your details so how do you get your story into your local paper or onto your local radio or TV station?
Involving your local newspaper, radio or TV station can be a great way to let others in your community know about your campaign and put pressure on decision makers. Good times to contact the press are
More information2. Do any of the managers appear to have valid arguments for their beliefs as to why formal project management should not be considered?
1. What are some of the major problems facing the management of Hyten in accepting formalized project management? (Include attitude problems/ personality problems.) There are many problems faced by Hyten
More informationIntroduction... CONTENT
Introduction... Whether applying for a promotion or your very first job there are a number of steps you must take to be ready for that all important interview. When the email or SMS comes to invite you
More information5 MARKETING MUST-HAVES
5 MARKETING MUST-HAVES for every business TO BRAND AND MARKET YOUR BUSINESS, YOU LL NEED: 1. A brand identity 2. An elevator pitch 3. Promotional tools 4. A social network 5. An experienced mentor YOU
More information5 Marketing Must-Haves
5 Marketing Must-Haves for every business To brand and market your business, you ll need: 1. A brand identity 2. An elevator pitch 3. Promotional tools 4. A social network 5. An experienced mentor You
More information2018 Fall Student Newsletter. By: Avni Jain, Allison Athman, Danielle DeTuncq, and Christopher Meng
2018 Fall Student Newsletter By: Avni Jain, Allison Athman, Danielle DeTuncq, and Christopher Meng 1 Tips for getting more points on your packet! Use categories for step 1 and 3. The more different ones
More informationDO NOT OPEN THIS QUESTION PAPER UNTIL YOU ARE TOLD TO DO SO. Enterprise Pillar. E2 Enterprise Management. 27 February Thursday Session
DO NOT OPEN THIS QUESTION PAPER UNTIL YOU ARE TOLD TO DO SO Enterprise Pillar E2 Enterprise Management 27 February 2014 - Thursday Session Instructions to candidates You are allowed three hours to answer
More informationClimate makes for an effective workplace at Deloitte
Project Location 550 Bourke Street Melbourne VIC 3000 Australia Client Deloitte Climate makes for an effective workplace at Deloitte To explore the influence of the Climate workplace program on people
More informationEstablishing a National Computer Security Incident Response Team (CSIRT) Transcript
Establishing a National Computer Security Incident Response Team (CSIRT) Transcript Part 1: The Role of a National CSIRT Julia Allen: Welcome to CERT's Podcast Series: Security for Business Leaders. The
More information4 Ways HR Can (and Should) Be the New Face of Customer Service
White Paper 4 Ways HR Can (and Should) Be the New Face of Customer Service 4 Ways HR Can (and Should) Be the New Face of Customer Service J.W. Bill Marriott once said, If you take care of your employees,
More informationThe Top 5 Reasons Successful Doctors Utilize Call Tracking & Call Recording to Boost Total Patient Appointments by 10-50%
The Top 5 Reasons Successful Doctors Utilize Call Tracking & Call Recording to Boost Total Patient Appointments by 10-50% www.mydoctorcalls.com Whether running a small practice or a large practice with
More informationSMART ADVERTISING, SMART BUSINESS Creating opportunities for Australian SMBs embracing digital marketing
Creating opportunities for Australian SMBs embracing digital marketing Google 2018 Key Highlights Busy SMBs under-prioritise marketing 57% of SMBs say that lack of time is a daily challenge 4.9 times
More informationCONTRIBUTE TO EFFECTIVE WORKPLACE RELATIONSHIPS FACILITATOR MANUAL & ASSESSMENT BSBFLM303C
CONTRIBUTE TO EFFECTIVE WORKPLACE RELATIONSHIPS FACILITATOR MANUAL & ASSESSMENT BSBFLM303C Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au Website:
More informationU.S. Bank Leverages ReviewTrackers to Improve the Customer Experience
CUSTOMER SUCCESS STORY Find out how ReviewTrackers helps businesses like yours. U.S. Bank Leverages ReviewTrackers to Improve the Customer Experience Financial services brand keeps a pulse on valuable
More informationWhite Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase
White Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase Introduction Engaging an Executive Search firm or a Headhunter
More informationFAIRNESS IN BUSINESS: WHAT YOUNG PEOPLE THINK JULY 2018
FAIRNESS IN BUSINESS: WHAT YOUNG PEOPLE THINK JULY 2018 1 CONTENTS Foreword 3 Summary of survey findings 4 Executive Summary 5 Fairness, business and society 5 Giving young people a voice 6 The concept
More informationA Capstone Conversation With The 2011 Marketer of the Year. Raissa Evans Executive Manager of Practice Growth PKF Texas
A Capstone Conversation With The 2011 Marketer of the Year Raissa Evans Executive Manager of Practice Growth PKF Texas Capstone Conversation with Raissa Evans 1 Capstone Conversation with Raissa Evans
More informationAppealing to Today s Auto Buyer
#WinLocal Appealing to Today s Auto Buyer How Search Advertising and Targeted Emails Affect Car-Shopping Behaviors Introduction With 16.5 million new car sales in 2014, the auto industry hit a post-recession
More informationMark Scheme Final. Set 30. Functional Skills English. Reading Level 2 ENR02
Mark Scheme Final Set 30 Functional Skills English Reading Level 2 ENR02 General Marking Guidance All candidates must receive the same treatment. Examiners must mark the first candidate in exactly the
More informationEngagement Marketing. Take care of your company's brand by engaging potential clients
Engagement Marketing Take care of your company's brand by engaging potential clients TABLE OF CONTENTS 3 4 5 6 7 8 9 10 11 12 13 14 BUSINESS GOALS WOW EXPERIENCE - THE FIRST IMPRESSION NEWSLETTER EFFECTIVENESS
More informationEffective Management Response Strategies for Reviews & Surveys
Effective Management Response Strategies for Reviews & Surveys GUIDE Managing Guest Satisfaction Surveys: Best Practices Index Introduction 3 Why Respond to Guest Feedback 5 What to Consider When Defining
More informationRedAssure Review of Performance 2015/2016
RedAssure Review of Performance 2015/2016 Welcome to our annual review of performance If you or someone you know would like help to understand this document please contact us on 01903 703 103 or via: info@redassure.org.uk
More informationEnhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports
Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family
More informationInvitation to tender. Provision of External Audit Services
Invitation to tender for the Provision of External Audit Services Tender return date: 10.00 am on 2 nd May 2017 Return to: Enquiries to: Address: Clerk to the Corporation Alison Rowland (arowland@sussexcoast.ac.uk)
More informationUnlock your Potential It starts here BSBMGT517 Manage Operational Plan: Pla n and Manage Resource Acquisition
Unlock your Potential It starts here BSBMGT517 Manage Operational Plan: [Unit/Cluster Plan and Manage Name, Delivery Mode] Resource Acquisition Learning Guide Northern Sydney Institute Table of Contents
More informationGuidelines for Assessing Threats and Managing Risks in the Workplace
Guidelines for Assessing Threats and Managing Risks in the Workplace Risk management-based interventions are common in most workplaces. They are central to effective occupational health and safety prevention
More informationebooklet How to improve your CV and interview technique using your Belbin Team Role Report
ebooklet How to improve your CV and interview technique using your Belbin Team Role Report First impressions count and the first impression a prospective employer will normally have of you is when they
More informationConsumer Council for Water
Consumer Council for Water Small and medium-sized enterprise (SME) awareness of non-household (NHH) retail water market choices AUGUST 2017 1 Methodology Consumer Council for Water (CCWater) commissioned
More informationThe Customer Complaints X-Ray
The key to customer retention and loyalty via customer complaints handling Qaalfa Dibeehi, Chief Operating and Consulting Officer Zhecho Dobrev, Consultant http://www.beyondphilosophy.com/ Contents Executive
More informationConsent, Opt-In, Legitimate Interest and GDPR
Consent, Opt-In, Legitimate Interest and GDPR This article is a discussion of questions about whether or not organisations should, or are compelled to, adopt an opt-in only approach for managing their
More informationSpecimen Question Paper
AQA Level 3 Applied General Managing and leading people Unit Number: H/507/6698 Specimen Question Paper Time allowed: 1 hour and 30 minutes Instructions Use black ink or black ball-point pen. Answer all
More informationMost organizations spend
Why Onboarding That New Hire Will Increase Your Bottom Line Most organizations spend tens of thousands of dollars on sourcing and interviewing potential candidates for positions in their companies, only
More informationPolitical Advocacy. YOU CAN MAKE A DIFFERENCE Politicians are always looking for a reliable
Political Advocacy Engaging with politicians tool kit Doctors Nova Scotia would like to thank the Canadian Medical Association for allowing us to adapt their MD-MP content for this tool kit. YOU CAN MAKE
More informationMODULE 4 List and evaluate your personality traits to indicate self-understanding.
Student name: Date: MODULE 4 List and evaluate your personality traits to indicate self-understanding. Objectives: A. Define personality traits. B. Know examples of major personality traits. C. Evaluate
More informationAmericans with Disabilities Act A Practical Guide
Americans with Disabilities Act A Practical Guide STEPHEN P. POSTALAKIS BLAUGRUND, HERBERT, KESSLER, MILLER, MYERS & POSTALAKIS, INCORPORATED 300 WEST WILSON BRIDGE ROAD, SUITE 100 WORTHINGTON, OHIO 43085
More informationDigital Analytics as An Enabler for Operations Risk Management
By Paul Manning Manager, DuPont Sustainable Solutions The future is about the insights we can gain, the ability to quickly flex and adapt processes to accommodate business changes, lessons learned and
More informationREAD ALL ABOUT IT NEXTRA GROUP AS FEATURED IN BUSINESS IN FOCUS
READ ALL ABOUT IT NEXTRA GROUP AS FEATURED IN BUSINESS IN FOCUS FOCUS ON: NEXTRA 2 READ ALL ABOUT IT NEXTRA businessinfocus.com.au 3 FOCUS ON: NEXTRA Written by John Boley Think back 20 years. There were
More informationGrow Your Business by Increasing Your Customer Base
2007 ISSUE 2 CONTENTS. Issue 3. 2007 Grow Your Business By Increasing Your Customer Base Small Business Planning 3 Myths Top Website Mistakes That Lose You Business Delegate It Grow Your Business by Increasing
More informationPUBLIC RELATIONS STRATEGIES LEVEL 4 PROJECT
PUBLIC RELATIONS STRATEGIES LEVEL 4 PROJECT TABLE OF CONTENTS 2 Introduction 3 Your Assignment 4 Assess Your Skills 5 Competencies 5 Defining Public Relations 6 Branding 6 Creating a Public Relations Strategy
More informationThere are plenty of sites, ads and blogs that promise you free money online but very few actually deliver. You should create tutorials based in your
Critical essay writing help. Think of the original article as a jumping off point. Build a site that is solid with content-rich information on a topic you are passionate about. Critical essay writing help
More informationIntroduction The importance of training and development
Introduction Harrods of London is a British institution. It is probably the most wellknown and respected retail store in the world. For 162 years, Harrods has built its unique reputation supported by its
More informationTrue Stories of Customer Service ROI: The real-world benefits of Zendesk
True Stories of Customer Service ROI: The real-world benefits of Zendesk Introduction Any manager whose business thrives when customers are happy immediately understands the value of excellent customer
More informationTraining and Assessment Guide. Deliver and monitor a service to customers
Training and Assessment Guide Deliver and monitor a service to customers Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor
More informationCHAPTER 3. Architectural Insanity. Insanity: doing the same thing over and over again and expecting different results.
CHAPTER 3 Architectural Insanity Insanity: doing the same thing over and over again and expecting different results. Albert Einstein Architect, for some reason your thinking can sometimes get out of whack
More informationThe Impact of Customer Discrimination Participant Handouts
The Impact of Customer Discrimination Participant Handouts Video Vignettes Vignette #1 The Old Coot An elderly gentleman tries to get service at a hotel. The bellhop is talking on his cell phone having
More informationOpen Houses = Lead Generation
In order to lead generate the roof off of your open houses, you must first create a system. Once that system is created, executing it to perfection everytime is the key to success. Open Houses = Lead Generation
More informationStandard for applying the Principle. Involving Stakeholders DRAFT.
V V Standard for applying the Principle Involving Stakeholders DRAFT www.socialvalueint.org Table of Contents Introduction...1 Identifying stakeholders...4 Stakeholder involvement...5 Deciding how many
More informationASSURANCE REPORTING. 1) Audit Committee
ASSURANCE REPORTING In this latest article in the Back to Basics series; Bev Cole will be taking us through an overview of assurance reporting. Bev is an independent consultant on Internal Audit and Risk
More informationCommunication Audit of the Academic & Career Advising Center. Table of Contents
Helping organizations reach new heights through effective communication Communication Audit of the Academic & Career Advising Center Table of Contents Mission Statement 4 Executive Summary 5 Introduction
More informationAnalysing client requirements
Analysing client requirements Before you can start to analyse the information you have gathered you should think about what you are trying to achieve . The client has presented you with a business problem.
More informationMEDIA POLICY Approval Mechanisms for Press Releases
MEDIA POLICY Approval Mechanisms for Press Releases First Issued Issue Version Revised update to unify procedure across new organisation Planned Review Date April 2011 Named Responsible Officer:- Approved
More informationWebrooming vs Showrooming. a report by PushON ecommerce. Delivered.
Webrooming vs Showrooming a report by PushON ecommerce. Delivered. Introduction Retail has undergone immense change in recent years, driven largely by online and mobile technology. The growth of online
More informationSOCIAL MEDIA IMPACT ON BUSINESS STUDENTS AND! THE IMPORTANCE OF ONLINE PRESENCE!
SOCIAL MEDIA IMPACT ON BUSINESS STUDENTS AND THE IMPORTANCE OF ONLINE PRESENCE Prepared for Ms. Shari Weiss Business Communication San Francisco State University Prepared by Noemi Viver-Grigorian San Francisco
More informationProfessionalising Banking through Voluntary Standards
TALKING POINTS Professionalising Banking through Voluntary Standards Sharmila Sharma, from the Secretariat of the Financial Services Professional Board (FSPB) and General Manager, Professional Standards
More informationThe counterfeit issue: interview with Mark Coles
The counterfeit issue: interview with Mark Coles Mark Coles is the Technical Regulations Manager at the IET. He oversees the publication of BS 7671 and all of the related IET s guidance material. The IET
More informationWhat To Include in Your Job Description
What To Include in Your Job Description Excellence In Recruitment What to Include in Your Job Description Having the right job description is vital to us sourcing the right person for your vacancy. In
More informationDiploma of Hospitality Management SIT50416 Establish and Conduct Business Relationships SITXMGT002 Student Handout
Page 1 of 10 Diploma of Hospitality Management SIT50416 Establish and Conduct Business Relationships SITXMGT002 Student Handout Page 2 of 10 SITXMGT002 Establish and Conduct Business Relationships This
More informationGet Juiced Up! with Helen Mac
Get Juiced Up! Getting Results Flowing By Helen Macdonald LIABILITY DISCLAIMER The material contained in this book is general in nature and is not intended as specific advice on any particular matter.
More informationHigher National Unit specification: general information. Graded Unit 3
Higher National Unit specification: general information This Graded Unit has been validated as part of the the HND in Sports Coaching with Sport Development. Centres are required to develop the assessment
More informationFixing Failed Deliveries Improving Data Quality in Retail
Fixing Failed Deliveries Improving Data Quality in Retail Magento Presents: Community Insights Brought to you by: Magento is proud to present Community Insights to help merchants develop strategies and
More informationCASE STUDY. How Chatbot O. helps energy supplier connect with its customers
CASE STUDY How Chatbot O. helps energy supplier connect with its customers CASE STUDY Ditzo 3 Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship
More informationget more out of life. It s the value of professional advice.
get more out of life. It s the value of professional advice. Get more out of life with a financial plan There are more benefits to having a financial plan than you may realize. A comprehensive financial
More informationYour interview starts before you walk into an employer s door..
Your interview starts before you walk into an employer s door.. Understand Yourself Take an inventory of your attributes 1. Education 2. Experience, both paid and unpaid 3. Accomplishments and achievements
More informationUPDATED MARCH 2008 ADVOCACY ACCESS IS A PROGRAM OF BC COALITION OF PEOPLE WITH DISABILITIES
ADVOCACY ACCESS HELP SHEET BC DISABILITY BENEFITS Appealing denial of the Persons with Persistent and Multiple Barriers to Employment (PPMB) Benefit: The Appeal Tribunal 11B This Help Sheet funded by the
More informationLESSON PLAN: THE DARK SIDE OF OPEN SOURCE
LESSON PLAN: THE DARK SIDE OF OPEN SOURCE Slide #1: 1. Public domain & the "So what?" question Slide #2: The question of how much information to release in the public domain comes down to two things: asking
More informationHow can The Salvation Army integrate employees into our mission and sustain their passionate engagement?
The Salvation Army 2014 USA Salvation Army Conference for Social Work and Emergency Disaster Services 25 to 28 March 2014, Orlando, Florida GLOBAL CONVERSATION SESSION 4B How can The Salvation Army integrate
More informationHSE Integrated Risk Management Policy. Part 1. Managing Risk in Everyday Practice Guidance for Managers
HSE Integrated Risk Management Policy Part 1 Managing Risk in Everyday Practice Guidance for Managers HSE Integrated Risk Management Policy Part 1 Managing Risk in Everyday Practice Guidance for Managers
More information