To offer your Spilt Milk ticket for resale go to and select the My Oztix option on the navigation bar at the top of the page.

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1 To offer your Spilt Milk ticket for resale go to and select the My Oztix option on the navigation bar at the top of the page. Enter the address you used when you purchased your tickets and also your password and click on Sign in. You can view your orders, preview your etickets and update your personal details

2 Once you have logged into your account go to the Order History section, find your Spilt Milk 2017 tickets, and select the RESELL TICKETS button.

3 RESALE INFO A TICKET RESALE FACILITY IS AVAILABLE VIA OZTIX, ALLOWING THOSE WHO CAN NO LONGER ATTEND SPILT MILK 2017 THE CHANCE TO OFFER THEIR UNWANTED TICKETS UP FOR RESALE TO ANOTHER PARTY. FOR THOSE STILL WANTING TO BUY A TICKET, THIS IS THE BEST WAY TO SECURE A LEGITIMATE TICKET TO THE SOLD OUT SPILT MILK Beware of scalpers and scammers on third party websites such as Gumtree and Facebook. There have been multiple reports of people purchasing fake or duplicate tickets and you risk being turned away on the day. We STRONGLY recommend you do not attempt to buy a ticket from anybody unless it s via the resale system on Oztix, where tickets will be resold at the original sale price subject to availability. IMPORTANT DATES SELLER DATES Sellers will be able to register their tickets to sell via Oztix by logging into their account and following the prompts. - Tuesday 3rd October from 9:00am (AEDT) - Resale facilities open for sellers. - Wednesday 15th of November 5:00pm (AEDT) - Resale facilities close. BUYER DATES Once the resale is open it will remain available until Wednesday 15th of November 5:00pm (AEDT). We cannot guarantee how many or when tickets will be available during this time period. - Monday 23rd October at 9:00am (AEDT) - Resale facilities open to buyers - Wednesday 15th of November 5:00pm (AEDT) - Resale facilities close for all buyers. SELLER FAQ How far in advance of the event / how close to the event can I re-sell tickets? Those intending to offer their unwanted event tickets for SALE may do so from Tuesday 3rd October from 9:00am until Wednesday 15th of November at 5:00pm (AEDT), however we encourage you to list your unwanted tickets for resale as early as possible, to ensure the best possible chance of having them sold before the end of the resale period. No refunds, exchanges, or resales can be made after the close of the resale. What if I'm not the original purchaser? Tickets can only be offered for resale by the original purchaser of the tickets. If you are a ticket holder and wish to offer your ticket for resale, you will need to arrange the resale of your ticket with the original purchaser of the tickets whose Oztix account was used for the purchase. I put my ticket up for resale, how do I know if it's been sold? You can check the status of your tickets offered for resale by logging in to your Oztix account, and viewing your tickets. Ticket Statuses: Valid - Your ticket is valid for entry and has not been listed for resale or reissued.

4 Pending Re-Sale - Your request to re-sell your ticket has been received and your ticket is waiting to be purchased by another buyer. Re-sold Ticket - Your ticket has now been re-sold to another fan. Your initial purchase will be refunded back to the credit card you used to originally purchase your ticket, less booking fees, and your ticket is no longer valid for use. You will be notified via once your ticket has been re-sold and purchased by another customer. You will also receive a refund notification via however the funds may take 5 business days to appear on your credit card statement used for the purchase. Can I nominate a friend to purchase my unwanted ticket? Sellers cannot nominate a preferred purchaser. Returned tickets go into a general 'pool' available for purchase by other, unknown persons. Why can't I sell my Oztix ticket anywhere else? Tickets re-sold, or offered for resale, in an unauthorised manner may also result in all tickets in the order being cancelled without refund, along with all ticket holders being refused entry to the venue. This includes tickets offered for resale via an online auction site, such as Gumtree. What does the resale service cost? The resale facility for sellers is $1.00. If your ticket is then sold through Oztix your ticket will be cancelled and the original amount paid for the ticket, less booking and transaction fees will be refunded to the credit card used for the original purchase. You will be notified via once the refund for a resold ticket has been processed. When do I get my money back? Refunds are not guaranteed and you will only get your money back if your ticket is purchased by another fan. Until they are re-sold, the tickets remain your property and no funds are owed to you. If your ticket gets purchased by another fan, we will refund the original ticket price (less booking fees) to the original credit card used to purchase. What if my credit card has expired or been cancelled since the original purchase? If your credit card has been cancelled or expired since you originally purchased the tickets you will receive an asking you to contact Oztix Customer Service where we will ask for your bank details and will arrange a manual refund into your bank account. This can take up to 2 weeks for the refund to be processed. What happens if my tickets don't sell? If your ticket remains unsold after the end of the resale period on Wednesday 15th of November at 5:00pm, the ticket remains valid and is deemed the property of the original ticket holder, who will still be able to use the ticket should they still be able attend the festival. Spilt Milk tickets are not refundable unless purchased by another fan, so any ticket refund in not guaranteed. Can I sell the tickets at a discount if I want to make sure they sell? No. Tickets are only offered for resale at face value. Can I change the name on my ticket without reselling it? For a fee of $20 you can change the name on your ticket directly Oztix you simply need to us at info@oztix.com.au with your original order number and your name change request. BUYER FAQ

5 Where can I find the resale tickets? If resale tickets are available you 'll find them on the Oztix Website Does my name need to be on my ticket? The name on your ticket needs to match your current photo identification to gain entry into Spilt Milk. Names on tickets will be checked to match your ID at the entry point. How many tickets can I buy in one transaction? In the resale you will only be able to purchase a maximum amount of 4 tickets per person where available. Can I buy my friends tickets in the resale? Sellers cannot nominate a preferred purchaser. Returned tickets go into a general 'pool' available for purchase by other, unknown persons. No refunds, exchanges, or resales can be made after the close of the resale. Follow the steps on this page to offer your unwanted tickets for resale. Be extremely careful to select the correct ticket as this CAN NOT BE CHANGED later on. There is a $1.00 Fee to issue your tickets for Re-Sale. This will be collected via a credit card payment. If your ticket is successfully purchased by another customer you will receive the net price of the ticket back only to the credit card that was used for the original purchase. If the ticket remains unsold the original ticket price will not be refunded

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