2.1 Contracts in MEYER HOSEN AG s online shop may only be concluded in German.

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1 THE LEGAL FRAMEWORK GENERAL TERMS AND CONDITIONS 1. Scope and provider These general terms and conditions apply to all orders submitted on MEYER-HOSEN AG s (Hauptstrasse 30, Reichshof) online shop, accessible at MEYER-HOSEN AG only delivers to consumers in the sense of 13 of the German Civil Code (BGB) with place of residence and shipping address in the Federal Republic of Germany, and only in quantities for personal use. A consumer in the sense of 13 BGB is any natural person who concludes a legal transaction for a purpose which cannot be assigned to their commercial or independent professional activity. Service hotline: Monday to Thursday 7:30 16:15 Friday 7:30 13:00 Telephone: service@meyer-hosen.com 2. Conclusion of contract 2.1 Contracts in MEYER HOSEN AG s online shop may only be concluded in German. 2.2 The presentation of the products in the online shop does not constitute a binding legal offer, but only a non-binding online catalogue. Photos and representations of the goods offered are provided on the website in the form of digital photographs of the real existent products. Small discrepancies between representation and reality do not constitute a fault in the goods ordered. If the item description does not explicitly state otherwise, all items are delivered without the decoration pictured (e.g. shoes). We will make you aware if a product is no longer available. 2.3 By clicking the button Confirm order at the end of the order process, you have submitted a binding order of the goods contained in the shopping basket for the total price displayed to you. Confirmation of our receipt of your order takes place via an automated immediately after we have received your order and does not constitute acceptance of the contract. MEYER-HOSEN AG may accept your order by sending an order confirmation or delivering the goods within five days. The contract is only concluded when such an order acceptance occurs. 2.4 MEYER-HOSEN AG is free to reject online orders. This decision shall be made at MEYER-HOSEN AG s discretion. Should your online order not be carried out, MEYER-HOSEN AG will inform you of this without undue delay. 2.5 The text of a concluded contract will be saved by MEYER-HOSEN AG and may be sent to you on request after the order process has been completed. Your past orders can be found in our customer login area.

2 3. Delivery/shipping costs 3.1 Die MEYER-HOSEN AG delivers while stocks last. MEYER-HOSEN AG is entitled to carry out partial deliveries. 3.2 Our logistical service providers are DPD Dynamic Parcel Distribution GmbH & Co. KG and DHL International GmbH. We deliver exclusively within Germany - with free postage and packing. The goods are insured during initial delivery and any return delivery, as long as they are in the possession of the service provider. 3.3 Please find delivery times in the item information directly next to the product in question. We will contact you promptly in the event of delivery delays. You can view the status of your delivery via the link Track my order. If you were not available at the time of the delivery, you will be notified by a short written message from the logistical service provider. The parcel carrier will generally try to deliver the parcel to you on 3 consecutive days. 4. Prices and payment methods 4.1 The prices given at the time of the order shall apply. All prices include statutory VAT, shipping costs and packaging. 4.2 You may pay for goods on account, by immediate transfer, PayPal or credit card according to your preference. MEYER-HOSEN AG reserves the right to exclude particular payments methods according to the results of a credit check. If you re paying by credit card, the amount will be reserved on your credit card when you place your order (so-called authorisation). This will be carried out by Heidelberger Payment GmbH. The necessary personal data for this will be saved locally in a protected mask by this service provider. As such, MEYER-HOSEN AG has not saved any of your credit details. Your credit card will actually be charged when the goods are dispatched to you. If you re paying by immediate transfer the amount will be taken from your account immediately. If you decide to pay on account, the billing amount must be settled 14 days at the latest after receipt of the invoice sent to you with the goods. If you have already sent back individual items from a billed order, the total billing amount may be reduced by the price of the items returned. 5. Retention of title The goods shall remain the property of MEYER-HOSEN AG until the full purchase price has been paid. 6.Cancelling an order 6.1. Right of cancellation You have the right to cancel this contract without giving a reason within fourteen days. The cancellation period is fourteen days from the day upon which you or a third party nominated by you, who is not the carrier, took possession of the last delivery. In order to exercise your right of cancellation, you must contact us at (MEYER-HOSEN AG, Hauptstraße 30, Reichshof- Denklingen, service@meyer-hosen.com, Fax: ) and inform us by means of a clear statement (e.g. as a letter consigned by post, fax or ) of your decision to cancel this contract.

3 You may use the attached sample cancellation form, although this is not mandatory. To meet the cancellation deadline it is sufficient to notify us that you intend to exercise your right to cancel before the cancellation deadline. Consequences of cancellation If you cancel this contract, we must refund you all payments that we have received from you, including delivery costs (except for the additional costs resulting from your having chosen a different type of delivery than the most reasonable standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we received notification that you are cancelling this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; on no account will you be charged fees due to this repayment. We can refuse the repayment until we have received the goods or you have provided evidence that you have sent back the goods, whichever is earlier. You must return or hand over the goods promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract, to (MEYER-HOSEN AG, Hauptstraße 30, Reichshof-Denklingen, service@meyer-hosen.com, Fax: ). You have complied with the time period if you send the goods before expiry of the fourteen day period. You shall bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods if such loss in value is due to handling of the goods which was not part of a necessary examination to ascertain the nature, characteristics and functioning of the goods. Sample cancellation form (If you wish to cancel the contract, then please fill in this form and return it to us.) To MEYER-Hosen Aktiengesellschaft, Hauptstraße 30, Reichshof-Denklingen Fax number: , service@meyer-hosen.com I/we (*) hereby cancel the contract I/we (*) have concluded to purchase the following goods (*)/receive the following service (*) Ordered on (*)/received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only on paper) Date (*) Delete as applicable End of cancellation instructions

4 7.Returns 7.2 We ask that you notify us of the return of goods by phone at or by at In this way you will allow us to allocate the products more quickly; such a notification is not, however, required for the effective exercise of your right of cancellation. 8. Warranty In so far as no other agreement has been made, statutory warranty provisions shall apply. 9. Alternative dispute resolution as per art. 14 para. 1 of the EU ODR regulation and 36 of the Consumer Dispute Resolution Act (VSBG). The European Commission provides a platform for online dispute resolution (ODR), which you can find at We are not obligated nor prepared to participate in a dispute resolution process before a consumer conciliation board. 10 Final provisions Should a provision of these general terms and conditions be invalid, the rest of the agreement shall remain effective. Relevant legal stipulations shall apply in place of the invalid provision. 11. Copyright and trademarks The website is the property of, and is run by, MEYER-HOSEN AG, Hauptstraße 30, Reichshof- Denklingen. All the content of the website, including text, graphics, photos, images, moving images, sounds, illustrations and software (hereinafter: CONTENT"), is the property of MEYER-HOSEN AG, its licensees and/or content providers. All elements of the website, including its general design and content, are protected by copyright and other rights. Where nothing different is indicated on the website, copying, processing, translation, saving and processing of content, and in particular the use of images and text on platforms such as ebay and Amazon is not permitted. All trademarks, service marks and trade names are registered trademarks unless otherwise stated. The MEYER trademark is MEYER-HOSEN AG s brand logo. You are not entitled without the prior written consent of MEYER-HOSEN AG to use, copy, reproduce, send, transfer, distribute, change, republish or upload this trademark in any way. Imprint MEYER-HOSEN AG Hauptstraße Reichshof-Denklingen Germany Telephone: 0049 (0) Fax: 0049 (0) service@meyer-hosen.com

5 Chair of the supervisory board: Dr Alexander von Preen Executive board authorised to represent the company: Michael Meyer (Chair) Sven Wandres Responsible for content: Michael Meyer Court of registration: Siegburg district court Registration number: Trade register number 7805 VAT Identification Number: DE (as per 27a of VAT Act (Umsatzsteuergesetz) Issued: 11 April 2017 We will be happy to answer any further questions on shipping, returns and procedures at You can access our general terms and conditions as a PDF here. You can save or print the PDF. If the PDF document does not display, you need Adobe Reader.