MARYLAND MARKET GUIDE

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1 MARYLAND MARKET GUIDE UTILITIES SERVED Pacific Gas & Electric WHAT S INSIDE Market Information 5 The Enrollment Process 6 Your Energy Bill APRIL 06

2 OUR TERRITORY COVERED Washington Gas BGE PEPCO ELECTRIC BGE PEPCO NATURAL GAS BGE Washington Gas VIRIDIAN MARYLAND MARKET GUIDE

3 MARKET INFORMATION VIRIDIAN S HISTORY Maryland was Viridian s fourth market. We began serving electricity with Baltimore Gas & Electric in July 00, shortly followed by Pepco in September 00. In the summer of 0 we launched with Baltimore Gas & Electric and Washington Gas for gas services. LOCAL LANGUAGE The local utility is referred to as the Electric Distribution Company (EDC). Third-party suppliers are usually referred to by the utilities and by state regulators as Retail Energy Suppliers and Competitive Service Providers. MARKET SNAPSHOT Electric As of March 06, 9,9 residential accounts had chosen a third-party supplier, representing.8% of the nearly.6 million eligible accounts. In the commercial sector, 97,57 of 48,060 eligible non-residential accounts had chosen a third-party supplier, representing 9.% of the market. Gas As of December 05, 6,8 residential accounts had chosen a third-party supplier, representing.4% of the.5 million eligible accounts. In the commercial sector, 7,7 of eligible non-residential accounts had chosen a third-party supplier, representing 6.5% of the market. REGULATORS Maryland utilities and suppliers are regulated by the Maryland Public Service Commission (MD PSC). The MD PSC licenses suppliers, monitors market activity and implements consumer protection policy when it comes to energy choice. The Maryland Attorney General s office and the Maryland Office of People s Counsel have resources devoted to consumer protection when it comes to energy choice. CONSUMER CHOICE SOURCES The Maryland Public Service Commission has a comparison tool to view the different rates and plans from different Retail Energy Suppliers. Under Electricity, go to Electric Choice and then Shop for Electricity to select your utility and provide an estimate of your usage. Gas plans are not shown, but there is a list of available suppliers based on customer type and utility service area. VIRIDIAN VIRIDIAN MARYLAND TEXAS MARKET GUIDE

4 MARKET INFORMATION WHAT THE UTILITY SAYS ABOUT CHOOSING A SUPPLIER Baltimore Gas & Electric: You can choose and purchase your gas or electricity from any energy supplier that is licensed by the Maryland PSC and registered with BGE. Even when you choose other energy suppliers, BGE delivers your gas and electricity, maintains pipes and wires, restores power after an outage, and provides emergency service. Pepco: Our Maryland customers are able to shop among licensed competitive electric providers. Whether or not you choose to purchase electricity from another provider, we will continue to deliver electricity to all customers through our network of electric power lines. We will continue to maintain these power lines and restore service in the event of any disruption, such as weather related events, and respond to emergency and routine service calls. Washington Gas: Whether you choose to purchase your gas from Washington Gas or a competitive energy supplier, Washington Gas, as your local utility, will continue to deliver natural gas to your home, read your meter and respond around-the-clock to any natural gas emergency. 4 Government Assistance Customers who receive government assistance should contact their electric utility to understand how enrolling with an electric supplier will impact billing. Pepco: Financial Assistance is applied to delivery and supply charges. Baltimore Gas & Electric: Customers who receive money from grants are not advised to enroll with Viridian, as grant money is applied to the customer s outstanding supplier charges first. Budget Billing For both BGE and Pepco, the budget billing program does not include supplier charges, and is applied to the delivery portion of the bill only. Any customers receiving assistance or on budget billing should contact the utility prior to enrolling with a supplier to understand exactly how their bill will be affected. Energy assistance programs are available for limited-income customers to help them pay part of their bill and help them lower the amount of electricity they use. Selecting a retail electricity supplier does not impact eligibility for assistance programs. The Maryland Energy Assistance Program (MEAP) Assistance is applied to both supply and delivery, even if the customer is on budget billing. Accounts in Arrears Before switching to a retail electricity supplier, customers with an unpaid balance on their electric or gas account must make arrangements with their utility to pay that outstanding balance. 5 Marketing Events Associates are required to wear their official Viridian ID card when attending a marketing event in Maryland. To obtain a card, go to the Compliance and Policy tab under Business Resources in VCenter, and fill out the Marketing Event form. Associates who already have their official Viridian ID cards must still submit a new form to askv@viridian.com for every new event they plan to attend VIRIDIAN VIRIDIAN MARYLAND TEXAS MARKET GUIDE 4

5 THE ENROLLMENT PROCESS THE ENROLLMENT PROCESS: WHAT ASSOCIATES NEED TO KNOW Before you approach a potential customer to enroll with Viridian, you ll first want to make sure you know how to explain enrollment. The following section will help you become familiar with utility bills. You ll see a utility bill sample and where to find the information the customer will need for enrollment. You ll also see a sample bill that shows what the customer s bill will look like after enrolling with Viridian Maryland utilities set their Price to Compare on a monthly basis. When comparing rates with your customers keep in mind that we use a Utility Price Index (UPI) which represents Viridian s best efforts at approximating your specific utility s energy rate using information from public rate filings, utility bill calculation methodologies, meter read practices and assumptions regarding average customer usage. For DOM Fixed customers, the UPI is used to calculate the end-of-term rebate. For Minus-5 customers, the UPI is used to benchmark the 5% discount. Even though your Customer will likely ask to see a rateto-rate savings comparison, remember that any comparisons are strictly estimates since Viridian s rates, the utility s rates and the Customer s usage will vary. RATE PLANS In Maryland, Viridian offers minus-5, DOM fixed and term free options for both electric and gas accounts as well as solar options. minus-5 and DOM plans each have an early termination fee of $50 for residential customers if the plan is canceled before the end of the fixed rate plan. The Early Termination Fee for commercial customers vary based on the length of time left on the customer s plan and the rate that was selected. The Term Free option does not have any early termination fees and customers can choose to cancel that plan at any time. Please make sure to go over the terms and conditions for each plan with your customers to make sure that they are aware of the term length, rate, and any applicable early termination fees of each plan. CONTRACT SUMMARY Viridian is required to provide our Maryland customers with a Contract Summary when they enroll. This summary outlines the rate plan, which is the term and the rate that the customer has agreed to. During the online enrollment process this will be an additional step which will automatically populate for the customer, and will be sent to them via . For paper enrollments, you will either need to provide your new customer with a hard copy Contract Summary page specific to the product they have chosen (note: each product has its own Contract Summary page), or that specific Contract Summary page to them. If your customer opts to have a hard copy of the Contract Summary, you may print it out from the paper application packet found in your VCenter. VIRIDIAN MARYLAND MARKET GUIDE 5

6 BALTIMORE GAS AND ELECTRIC ELECTRIC ENROLLMENT. To enroll with Viridian, a Baltimore Gas & Electric (BGE) Customer must provide his or her 0-digit Electric Choice ID number, located in the top side of Page of the utility bill. RATES. Viridian s rate will replace the supply charge, which includes BGE s generation and transmission charges.. BGE provides a Price to Compare for Customers to use as an apples-to-apples comparison when shopping for a third-party supplier. 4. Most BGE Customers who are eligible for Viridian s service will have one of the following rate codes: R, RL (time of use), G or GS found on Page of the bill. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the customer s service. Page (left side) of bill BEFORE enrolling with Viridian Page (left side) of bill BEFORE enrolling with Viridian 4 Page (right side) of bill BEFORE enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE 6

7 POST ENROLLMENT Utility Notification: Shortly after the customer s enrollment is processed, BGE will send a letter in the mail notifying the customer of the service change to an electric supplier. After a customer has enrolled with Viridian, the customer will continue to receive a bill from BGE as usual. A few things will look different.. Viridian s supply charge, which includes the generation and transmission charges, will be listed on the Electric Supplier Charges section on Page of the bill below the Total BGE Electric Amount information.. Additionally, BGE provides shadow billing, which allows the customer to compare Viridian s supply price to what the customer would have been charged if the utility had been the supplier. BGE provides this number to ensure that customers are always aware of their choice when it comes to rates.. The customer will continue to pay the entire amount due to the utility. Page (left-side) of bill AFTER enrolling with Viridian Page (left-side) of bill AFTER enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE 7

8 BALTIMORE GAS AND ELECTRIC GAS ENROLLMENT. To enroll with Viridian, a Baltimore Gas & Electric (BGE) customer must provide his or her 0-digit Gas Choice ID number, located in the top side of Page of the utility bill. RATES. Viridian s rate will replace the BGE Gas Commodity charge, which includes BGE s generation and transmission charges.. BGE provides a Price to Compare for customers to use as an apples-to-apples comparison when shopping for a thirdparty supplier. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the customer s service. Page (left side) of bill BEFORE enrolling with Viridian Page (right side) of bill BEFORE enrolling with Viridian Page (right side) of bill BEFORE enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE 8

9 POST ENROLLMENT Utility Notification: Shortly after the customer s enrollment is processed, BGE will send a letter in the mail notifying the customer of the service change to an electric supplier. After a customer has enrolled with Viridian, the customer will continue to receive a bill from BGE as usual. A few things will look different.. Viridian s supply charge, which includes the generation and transmission charges, will be listed on the Electric Supplier Charges section on Page of the bill in the same location as it was before under BGE Gas Commodity.. Additionally, BGE provides shadow billing, which allows the customer to compare Viridian s supply price to what the customer would have been charged if the utility had been the supplier. BGE provides this number to ensure that customers are always aware of their choice when it comes to rates.. The customer will continue to pay the entire amount due to the utility. Page (left side) of bill BEFORE enrolling with Viridian Page (left-side) of bill AFTER enrolling with Viridian Viridian Energy PA, LLC 9.44 Page (right side) of bill BEFORE enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE 9

10 PEPCO ENROLLMENT. To enroll with Viridian, a Pepco MD customer must provide his or her -digit Service Number, located under Details of your Electric Charges at the top of the utility bill on page. RATES. The Supply Charges on page also shows a Supply Price Comparison, which lists a rate per kilowatt-hour that you can compare directly with Viridian s rate. Most Pepco MD residential customers who are eligible for Viridian s service will have Residential Service listed at the top of the Electric Charges section on page.. For more information on customers with the MGS rate, please see the Eligibility section on page. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the customer s service. Page of bill BEFORE enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE 0

11 POST ENROLLMENT Utility Notification: Shortly after the customer s enrollment is processed, Pepco MD will send a letter in the mail notifying the customer of the service change to an electric supplier. After a customer has enrolled with Viridian, the customer will continue to receive a bill from Pepco MD as usual. A few things will look different.. Viridian s total charge and name will be listed on the bill summary on page and of the bill.. The customer s detailed supply charge will be broken out separately on page. Billing adjustments include any reconciliation fees from the previous month s pricing and any other standard fees associated with the supply of energy in the grid.. The customer will continue to pay the entire amount due to the utility as shown on page of the bill. Page of bill AFTER enrolling with Viridian Page of bill AFTER enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE

12 WASHINGTON GAS ENROLLMENT. To enroll with Viridian, Washington Gas customers must provide their 0-digit Account Number found on the left-hand side of Page. RATES. Viridian s rate will replace the supply rate Page of bill BEFORE enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE

13 POST ENROLLMENT Utility Notification: Shortly after the customer s enrollment is processed, Pepco MD will send a letter in the mail notifying the customer of the service change to an electric supplier. After a customer has enrolled with Viridian, the customer will continue to receive a bill from Pepco MD as usual. A few things will look different.. Viridian s supply charge will be listed on Page of the bill.. The customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian VIRIDIAN MARYLAND MARKET GUIDE

14 06 VIRIDIAN ENERGY. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, is strictly prohibited. Maryland MARKET Guide_V0

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