City of Stow Water Department

Transcription

1 City of Stow Water Department The City of Stow s new web payment site not only allows customers to access and pay their water bill online, but customers can now register to receive monthly bill notification by

2 To access the web payment site visit Paymybill.stow.oh.us Or and click the link on the homepage Pay Your Water Bill Online

3 Simply create and online account with username and password. Only one online account can be created for each Stow water account. If there is an owner/tenant situation, this will need to be discussed between the owner and the tenant. Select Sign Up to create a new account. You will need the account number and the name on the account, all of which can be found on your water bill. In case you forgot your password or username after you set up an account, select Forget Your Password? or Forget Your Username?. You will be directed to a screen where these can be ed to you.

4 To set up an Online Utility Billing Account, customers need to create a username and password. Only one online account per water account There are no special requirements for a username or password. Suchasno minimumlength length, combination of characters, etc. Don t forget to confirm your password and select Create Account

5 You will now need to enter the information for your account and the select next. **Please note that when entering your account number, do no include any dashes or spaces. The account number can be found on your current water bill. Please do not include dashes or spaces.

6 After successfully creating a login, your account will be shown on the screen. Details: Select this to see information concerning your account or to pay your bill online Change Password: Select this to change the password associated with your online account. Add/Delete Account: Select this to add or delete water accounts to your current online account. Edit Account Details: Select this to change information regarding your online account. E Billing Preferences: Select this to sign up for an e bill. (no paper bill) Logout: Select to logout of the system

7 Details Screen View Transactions: This will display the transactions on your account. Mk Make A Payment: Choose this to pay your bill online. View Bill: Choose this to display your latest water bill which can be printed if necessary. Back to List: This returns you to the previous screen. Logout: This logs you out of the system.

8 Make A Payment A screen will appear with the amount owed on the account. You can override this amount by typing over the amount shown in the box. Choose Pay Now to continue to the next screen. Fees: The fees associated with this payment are clearly noted on the screen, if you choose to not proceed with payment then select CANCEL.

9 Payment Method The payment choices will be shown on the screen along with their associated fees. Simply click on the payment py g py py method of your choice.

10 Payment Method On this screen, the payment information will be entered by the customer. The total amount of the transaction which includes the fees, is displayed on the right side of the screen. Once completed select NEXT.

11 Payment Info Fill out the payment information as requested and when completed, choose NEXT..

12 Payer Info You will receive the following message asking if you wish to proceed with the payment. If you are in agreement with the amount due, then choose YES. If you are not in agreement with ihthe amount due then select NO and your transaction will be cancelled and you can logout.

13 Payment Accepted Once your payment has been accepted, your receipt including a transaction number will be displayed. If you wish to print this for your records, choose PRINT.

14 For questions or comments you can the Stow Water Department at t Or call