2016 Summer/Autumn Webinar Calendar. To sign up for a class, or call

Transcription

1 2016 Summer/Autumn Webinar Calendar To sign up for a class, teachme@milanosoftware.com or call

2 Milano Essential Series Webinars (all classes are Eastern Standard Time) Day Month Wednesday Thursday Tuesday Wednesday Tuesday Wednesday Tuesday Date Time **Scheduled dates subject to change without notice To sign up for a class, teachme@milanosoftware.com or call Webinar Daily Operations Inventory Mgmt Daily Operations Inventory Mgmt Daily Operations Inventory Mgmt Daily Operations Inventory Mgmt

3 Milano Essential Series Webinars (all classes are Eastern Standard Time) Day Month Date Time Webinar Tuesday Sept 6 Daily Operations Wednesday Sept 7 Inventory Mgmt Tuesday Sept 13 Sept 19 Daily Operations Tuesday Sept 20 Inventory Mgmt Sept 26 Oct 3 Daily Operations Tuesday Oct 4 Inventory Mgmt Tuesday Oct 11 Oct 17 Daily Operations Tuesday Oct 18 Inventory Mgmt Oct 24 Oct 31 Daily Operations **Scheduled dates subject to change without notice To sign up for a class, teachme@milanosoftware.com or call

4 Milano Business Builder Series Webinars (all classes are Eastern Standard Time) Day Month Date Time Webinar Thursday 21 Client Loyalty Tuesday 16 e-marketing Wednesday Sept 14 Staff Management Wednesday Oct 12 Client Loyalty **Scheduled dates subject to change without notice

5 Marketing Booking Business Mgmt Re-Booking Milano Sup r Client Program Benefits Free software updates Free telephone support Free unlimited business builder training *one low monthly fee provides you with all these benefits

6 Essential Webinars Training Sessions These sessions are the same ones that you were initially scheduled for. If you would like to book additional sessions they can also be sold on a pay per sessions basis. Session Price Per Session Sup R Client Pricing $300 $250 Daily Operations $200 $160 Inventory Management $200 $160 **Essential series webinars can be rescheduled for a future session date that is shown on the official Milano training calendar. Personal Remote Training Sessions We offer personal remote training sessions where we log into your computer system remotely and work with your team. The cost for this type of training is $150 per hour. If you subscribe to our Monthly Sup R Client program you are entitled to the reduced rate of $125 per hour. **Credit Card Payment is due at time of scheduling. 72 hours notice is required for cancellations and rescheduling of your training session, if applicable. Onsite Training Sessions No. of days Regular Pricing Sup R Client Pricing Day 1 $1200 $1000 Day 2 $800 $650 Day 3, 4 & 5 $500 per day $400 per day **Onsite training sessions are also subject to incurred expenses including travel, accommodation and food. Onsite dates cannot be changed once travel and other expenses have been incurred with additional charges. There are no changes permitted with 14 days of the scheduled onsite training date. Business Building Webinar Training Sessions $99 per session If you are enrolled in the Milano monthly Sup R Client Support and Upgrades Program with Milano you will be entitled to Unlimited Business Builder Webinars for the remaining 2016 Calendar year. These updated sessions include the following webinars: e-marketing, creating client loyalty, staff management. **Business Builder webinars can be rescheduled for a future session date that is shown on the official Milano Training Calendar.

7 Webinar Daily Operations Webinar Essential Series (2 hours) Essential Series (2 hours) The WEBinar focuses on the Data Control section of the software. It covers how to enter the necessary information before starting to use your Milano software. This 2 hour course is delivered in 3 segments: Chapter 1 Building the list of services Chapter 2 Creating and shaping staff Chapter 3 Entering the retail inventory This essential WEBinar teaches the key functions that your team will call upon daily. This 2 hour course covers: Chapter 1 Appointment Book Chapter 2 Your Client Database (CRM) **In preparation for this course you should complete the steps outlined in the Getting Started Guide. This course is recommended for owners and managers and will help you through configuring your software to work using preferences and settings that suit your business Inventory Management Webinar Essential Series (2 hours) Tracking every item of inventory is imperative for accuracy and is made easy within the Milano Software. Setting up your own internal procedures has never been easier. In this 2 hour session you will learn: correct coding for retail and professional products, how to keep yourself organized, how to transfer product throughout your business and learn how to use purchase orders effectively. Chapter 1 Inventory profile review Chapter 2 Inventory transfers Chapter 3 Purchase orders Chapter 4 Physical count **In preparation for this course Milano recommends that you be familiar with the day to day functions of the software and the business inventory procedures. This WEBinar is recommended for owners, managers and other members of your team that are involved with inventory procedures. - Updating client information - Sales history - Future appointments Chapter 3 Process transactions, apply promotions and perform End-of-Day reporting - Transactions (Services, Retail, Gift Cards) - Price Changes & Promotions - Presales & Deposits (Series, On Account) - Returns / Voids **In preparation for this course Milano recommends that the process be completed. Your team is encouraged to attend this WEBinar as a group.

8 Marketing Business Builder Series (1 hour) The Marketing WEBinar is an introduction to e-marketing within Milano. This course covers the following: Chapter 1 Learn how to gather the right data to reach your clients Chapter 2 Constructing and importing s in Milano Chapter 3 Effectively target your client communications Chapter 4 Automatic Marketing Chapter 5 e-receipts/milano SMS **In preparation for this course you will need to have a basic understanding of Milano s CRM section. Client Loyalty Business Builder Series (1 hour) Promotional discounts and marketing campaigns are a part of every business and a great way of advertising your business to existing and new clients to realize additional profits. Giving something back to your best customers has become a competitive necessity in certain industries. For ages, customer loyalty programs meant you got a little punch card to tally your purchases so you could eventually be awarded with a free coffee, car wash or sandwich. This WEBinar will teach you how to track the promotions that are used, how much your campaigns have cost you and how much profit they bring in as well as how to introduce and use Milano s Reward Points to keep your clients happy and support your business strategy. Chapter 1 Setting Promotions Chapter 2 Configuring Campaigns & Promotions Chapter 3 Reporting and Tracking Chapter 4 Configuring Your Reward Points Program - Manage earning rules - Reward client behavior - Reward client purchases Chapter 5 Reaping the Rewards - Spend points - Manage spending rules **In preparation for this course Milano recommends that you be familiar with how to complete transactions and maintain client information.

9 Staff Management Business Builder Series (1 hour) This course focuses on helping you configure your software to calculate a variety of compensation models. Chapter 1 Reviewing Staff Security Options Chapter 2 Understanding the parameters behind your compensation model(s) - How is your staff paid? - Service/Retail pay schedule(s) - Time Clock rounding - Product Deduction on service Chapter 3 Learn how to configure a variety of compensation models - Team based (hourly/salary) - Straight/Level Commission - Incremental/Variable Commission Chapter 4 Understand the Compensation Reports - The Earnings Report - Using the Time Clock (security integration, punch clock, manual) Chapter 5 Setting Goals for Staff Members Chapter 6 Introducing the Profit Center - What is the Profit Center? - How to enable it - What other areas of the software does this module depend on (goals, sales, time clock, cost and bookings) - Understand how each section of the forecasting worksheet can be applied to your business **In preparation for this class, you should have a general understanding of how the business functions and what components of the software have not yet been implemented.