WORKING SMARTER, WORKING SMARTER, DELIVERING FASTER TO SERVE CUSTOMERS DELIVERING FASTER TO CREATE CONNECTED CUSTOMERS
|
|
- Edward Alexander
- 6 years ago
- Views:
Transcription
1 LEADING THE WAY IN DIGITAL SERVICES: LEADING THE WAY IN DIGITAL SERVICES: WORKING SMARTER, CONNECTED CUSTOMERS WORKING SMARTER, DELIVERING FASTER TO CREATE DELIVERING FASTER TO SERVE CUSTOMERS
2 The hyper-connected digital world offers a revolutionary way for the US Department of Agriculture to better serve its diverse, far-flung, and sometimes overlapping customer base. A 2016 Accenture Digital Citizen Experience Survey found that 85% of users expect the same or higher quality from government digital services as they do from business. That number surged from 73% in just two years. These findings underscore that when citizens engage with government, they want the same convenience, ease-of-use, speed, security, transparency, and access to rich data they get from commercial interactions each day. Secretary of Agriculture Sonny Perdue has made customer service a top priority of his administration. He has publicly spoken about high customer expectations, and that taxpayers and consumers have every right to demand that their government conduct the people s business efficiently, effectively, and with the utmost integrity. Given Sec. Perdue s bold vision and rising customer expectations, there is urgency and interest in tapping the promise of digital. Now is the time to act. Source: Accenture Digital Citizen Experience Pulse Survey Highlight 2
3 USDA S DIGITAL CHALLENGES The Department s customer base spans the American populace: it serves not just highly digital and well-educated citizens but also the poor and the aged, those with physical and mental illnesses, as well as children who can t advocate for themselves. Many constituents are located in remote areas with limited connectivity or proximity to USDA field locations. And many citizens interact with multiple USDA mission areas and agencies across a large ecosystem of websites and tools each with its own content. Putting the customer at the center of this Department is a complex undertaking. Further, and sometimes shielded from customers view, outdated, disconnected, vulnerable IT systems are expensive and complicated to maintain, inhibit collaboration, and can introduce security risk. THE DEPARTMENT HAS TAKEN INITIAL STRIDES WITH PROJECTS THAT PREVIEW THE FUTURE At the Farm Service Agency (FSA), the New Farmer Lab showcases a sleek, one-stop shop website targeting America s next generation farmers and ranchers. FSA s Bridges to Opportunity is a platform that connects producers with resources, programs and educational services offered across the department, as well as from other USDA partner organizations. At the Natural Resources Conservation Service, online planning tools save farmers, ranchers and other producers a trip to a field office by speeding access to Farm Bill programs, requests for assistance and payment tracking. The Food Safety and Inspection Service features Ask Karen, a bilingual online and mobile site where customers can interact with a food safety specialist. 3
4 Building on these successes, USDA can achieve Secretary Perdue s vision through a transformation that puts the customer experience at the center of every facet of its digital presence, focusing on Self-Service, Accessibility, Personalization, and Rich Context. SELF SERVICE Put people in control of their experience with user friendly, customer-focused online tools. Effective self-service determines the information and services that users need in an intuitive environment, enabling them to complete activities on their own. It s not just about convenience: The average cost of a digital transaction is 20 times lower than the cost of other transaction methods. ACCESSIBILITY Make information available where and when customers need it, using the device of their choice. Online information must be as trustworthy and accurate as what they d get from a phone call or office visit for people to rely on it. PERSONALIZATION Use data to understand an individual s intent and tailor communication and experiences to their specific needs and preferences. RICH CONTEXT Answer questions with comprehensive, searchable information that s clear and up-to-date. BLUEPRINT FOR SUCCESS When working with the National Park Service to develop a digital strategy and plan, Accenture found a wide digital disparity across the (then) 407 national parks, with virtually no digital services in some of the most popular destinations. It uncovered opportunities to achieve efficiencies by standardizing infrastructure and providing parks with enterprise digital tools and templates. Finally, it looked at ways to better support innovation through both organizational and cultural change. 4
5 Digital service excellence requires an integrated strategy and approach that is built around thorough understanding of customers and stakeholders and aligned with key USDA mission outcomes. SET GOALS. Start by articulating desired business outcomes and identifying key performance indicators that measure success. UNDERSTAND CUSTOMERS THROUGH DISCOVERY, using ethnographic research methods, including interviews and observations. Identify and analyze users stated and unstated needs and constraints. DESIGN HIGH LEVEL CONCEPTS FOR NEW SERVICE EXPERIENCES AND SOLUTIONS IN COLLABORATION WITH USERS AND STAKEHOLDERS. Use human-centered design principles to develop detailed blueprint for the service experience that addresses all touch points and channels. Include what the customer experiences in enabling back end systems. Service design should drive agile, rapid prototyping making it possible to test and iterate new applications, services and solutions. 5 OPTIMIZE. Ongoing measurement and continual improvement is critical to long-term success. Apply robust analytics tools and techniques to assess user needs and service effectiveness and identify and make improvements. 5
6 SCORE QUICK WINS USDA can jump-start the process by prioritizing high-impact, low-complexity activities based on the results of the research. Considering the different types of customers USDA serves, what changes would provide the most value for each group? Are there quick fixes that enhance the customer experience, reduce cost to serve, and are relatively easy or inexpensive to complete? ROLE OF CUSTOMERS How will USDA communicate and solicit feedback as it designs new services? ROLE OF THE WORKFORCE How will USDA prepare its workforce for the sweeping change toward a customer-centric culture centered? USDA is poised to revolutionize the digital customer experience. Build your strategy for change around four fundamentals: KNOW YOUR CUSTOMER Use customer insight to define goals and needs EXECUTE SMART Use design thinking and agile to get it right and get it done SHOW THEM THE WAY Build consensus around a shared vision SCORE QUICK WINS While moving toward long-term change 6
7 @ACCENTUREFED FOLLOW US ON LINKEDIN TO LEARN MORE ELAINE TURVILLE Managing Director, Human Services KATHY CONRAD Director, Digital Government PEPPER WATKINS Manager, Human Services
8 ACCENTURE FEDERAL DIGITAL STUDIO The Accenture Federal Digital Studio helps federal agencies engage and serve an increasingly digital citizenry and workforce. The Studio combines in-depth mission insight with the most innovative commercial models to rapidly assess, design, develop and deploy new digital solutions that meet the needs of federal government. Working in collaboration with federal clients, the Studio s digital thinkers, makers and doers reimagine what s possible and deliver solutions that marry service design, user experience (UX) engineering, Agile development with rapid prototyping and real-time user analytics to reach, serve and empower the people government serves citizens, stakeholders and employees. ABOUT ACCENTURE FEDERAL SERVICES Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, a U.S. company, with offices in Arlington, Virginia. Accenture s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at Copyright 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 8
1 POSITIONING FOR THE FUTURE
1 POSITIONING FOR THE FUTURE Summary As the largest source of development financing for Latin America and the Caribbean (LAC), the Inter-American Development Bank (IDB) Group plays an integral role in
More informationELEVATING CITIZEN ENGAGEMENT FUNDAMENTALLY TRANSFORMING THE WAY A CITY OPERATES DENNIS C. ALBY SIMON GILES
ELEVATING CITIZEN ENGAGEMENT FUNDAMENTALLY TRANSFORMING THE WAY A CITY OPERATES DENNIS C. ALBY SIMON GILES People today are more connected than they have ever been. Headline news, online shopping, paying
More informationSALESFORCE FOR DIGITAL GOVERNMENT POWERED BY ACCENTURE FEDERAL SERVICES
SALESFORCE FOR DIGITAL GOVERNMENT POWERED BY ACCENTURE FEDERAL SERVICES THE DIGITAL IMPERATIVE In the last decade, consumers have seen digital technologies transform virtually every aspect of their lives
More information2 Analytics Reinvented
Federal agencies now have access to larger and richer collections of data to advance their mission. New technologies and techniques make it possible to collect, analyze and act on this data in new and
More informationDigital Appetite in Rural America: Innovative Agricultural Technologies and the Potential for USDA. Accenture 2016 Analysis of Farming Experts
Digital Appetite in Rural America: Innovative Agricultural Technologies and the Potential for USDA Accenture 2016 Analysis of Farming Experts January 2017 Our Research Digital technologies and data analytics
More informationHarnessing technology. Delivering change. Accenture Public Service Technology Consulting
Harnessing technology. Delivering change. Accenture Public Service Technology Consulting The role of the public service technology organization is evolving rapidly. IT was once a cost center isolated from
More informationHarness digital for hyper-personalized supply chain solutions
Harness digital for hyper-personalized supply chain solutions MARKET DIFFERENTIATOR By the end of 2020, the majority of organizations, expect their supply chain function to be a differentiator, helping
More informationCX 2 : The Next Generation of Citizen Engagement
CX 2 : The Next Generation of Citizen Engagement A CANDID SURVEY ON CITIZEN TRUST IN FEDERAL GOVERNMENT Underwritten by Government s core ethos is to serve the people and in this day and age, that means
More informationBANKING ON HR FOR TRANSFORMATION AND GROWTH. The benefits of investing in employee experience
BANKING ON HR FOR TRANSFORMATION AND GROWTH The benefits of investing in employee experience One financial institution s long-term partnership with Accenture has transformed the delivery of HR services
More informationDelivering on Digital Government for Government Efficiency
Accenture Federal Services Delivering Public Service for the Future Delivering on Digital Government for Government Efficiency A Candid Survey of Federal Managers RSITY The world has gone digital and it
More informationSAP BUSINESS GROUP AGILE FOR SAP SOLUTIONS
SAP BUSINESS GROUP AGILE FOR SAP SOLUTIONS AGILE AND SAP PROJECTS: FINDING THE FIT In a constantly changing business environment, enterprise systems and agile approaches are powerful allies. Enterprise
More informationGET MORE COMPETITIVE WITH SPEED AND AGILITY ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) POLICY ADMINISTRATION
GET MORE COMPETITIVE WITH SPEED AND AGILITY ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) POLICY ADMINISTRATION 1 DON T LET AGING TECHNOLOGY LEAVE YOU BEHIND. LEAD THE PACK WITH MORE MORE products
More informationMake Innovation Real with Unique, Leading-edge Software Solutions
SAP Brief SAP Innovative Business s Make Innovation Real with Unique, Leading-edge Software s SAP Brief Achieve your greatest goals with SAP Innovative Business s Smart digital enterprises know that success
More informationACCENTURE S HIGH PERFORMING CITY OPERATING MODEL
ACCENTURE S HIGH PERFORMING CITY OPERATING MODEL As global cities strive for efficiency and effectiveness, the need to compete for investment and talent has never been greater. Austerity measures mean
More informationACCELERATE TO THE NEW ACCELERATING BIG DATA ADOPTION
ACCELERATE TO THE NEW ACCELERATING BIG DATA ADOPTION IT S NO LONGER ENOUGH TO BUILD IT AND RELY ON THE PROMISE OF BIG DATA FOR USERS TO COME YOU MUST ACTIVELY DRIVE USER ADOPTION TO SUCCEED WITH YOUR BIG
More informationACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT
ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT INTRODUCTION Accenture and Oracle s work together, showcased in this Accenture Technology Vision for Oracle 2017, demonstrates
More informationARE YOU GOING DIGITAL WITHOUT A NET?
ARE YOU GOING DIGITAL WITHOUT A NET? Whether your business is embracing new digital technologies or moving to the cloud, your network needs to be up to the task. 2 ARE YOU GOING DIGITAL WITHOUT A NET?
More informationACCENTURE LIQUID STUDIO MANILA
ACCENTURE LIQUID STUDIO MANILA ACCENTURE LIQUID STUDIO DELIVERING WITH SPEED AND AGILITY ACCELERATE Liquid Studio Manila is an open, collaborative space designed for co-innovation and rapid application
More informationUNDERSTANDING. CLOUD VALUE How to Take Your Cloud Program to the Next Level by Expanding Adoption
UNDERSTANDING CLOUD VALUE How to Take Your Cloud Program to the Next Level by Expanding Adoption THE CASE FOR EXPANDING CLOUD ADOPTION 3 BREAKING DOWN THE CLOUD VALUE CURVE 4 HOW TO ADVANCE YOUR BUSINESS
More informationSUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth
SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth 1 Over the past few years, the supply chain for every business has become exponentially more complex. There are multiple causes.
More informationINTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI
INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI BUSINESS SITUATION NEW DEMANDS ARE STRESSING THE SUPPLY CHAIN The age-old objective of the supply chain to have the right product,
More informationACCENTURE TRANSFORMATION GPS
ACCENTURE GPS STRATEGIES POWERED BY ADVANCED ANALYTICS SUCCESSFULLY EXECUTING HIGH-IMPACT PROGRAMS digital transformations, mergers & acquisitions, enterprise and workforce transformations, new business
More informationEngaging employees to drive the business. How IBM uses workforce science, analytics and collaboration tools to build its Smarter Workforce.
Engaging employees to drive the business How IBM uses workforce science, analytics and collaboration tools to build its Smarter Workforce. Contents The IBM Smarter Workforce Story 3 Talent 4 Big Insights
More informationProven steps to get the most out of your GIS investment. Paul Burgess Anna Sokol
Proven steps to get the most out of your GIS investment Paul Burgess Anna Sokol The Esri Method Maximize Business Impact with GIS Definition and Purpose High level approach any organization can follow
More informationINSTITUTIONALIZING INSIGHTS
INSTITUTIONALIZING INSIGHTS The Path to Build Hyper-personalized Customer Management at Scale in Financial Services Companies 1 For any business enterprise, the customer is always the Queen. And the Queen
More informationUnlocking potential with SAP S/4HANA
Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed
More informationAccenture Architecture Services. DevOps: Delivering at the speed of today s business
Accenture Architecture Services DevOps: Delivering at the speed of today s business What is DevOps? IT delivery supporting the new pace of business Over the last 10 years, the nature of IT delivery has
More informationDNA, Diagnosis, Shoes and Sweet Spots
THE AGILE BANK SERIES DNA, Diagnosis, Shoes and Sweet Spots Four Steps to Agile Distribution and Marketing in Retail Banking #TheAgileBank Retail banks must make a choice. They can continue to spend 50
More informationAccenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere.
Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere. The Digital Age is completely re-imagining the way we live, work and play and how we consume content and connect
More informationEnabling a Digital India. Rajarshi Sengupta Senior Director, Deloitte 26 June 2015
Enabling a Digital India Rajarshi Sengupta Senior Director, Deloitte 26 June 2015 Agenda Defining Digital and its impact Digital in the Public Sector Digital Architecture Paradigms 2 What is Digital? The
More informationACCELERATE MIGRATION OF ENTERPRISE INTELLIGENCE
ACCELERATE MIGRATION OF ENTERPRISE INTELLIGENCE ACCELERATING TO THE NEW SERIES ENTERPRISE INTELLIGENCE ENTERPRISE INTELLIGENCE IS MORE THAN JUST DATA AND PLATFORMS Many organizations have built new data
More informationINTELLIGENT CUSTOMER ENGAGEMENT REINVENTING SERVICE WITH AI THE POWER OF AI
INTELLIGENT CUSTOMER ENGAGEMENT REINVENTING SERVICE WITH AI THE POWER OF AI BUSINESS SITUATION CUSTOMER SERVICE UNDER PRESSURE The customer service function is at an inflection point. Companies are still
More informationAccenture Federal Services. From Measurement to Improvement. Transforming Performance Management in Federal Agencies to Drive High Performance
Accenture Federal Services From Measurement to Improvement Transforming Performance Management in Federal Agencies to Drive High Performance Executive Summary The question we ask today is not whether our
More informationSTRATEGY IN THE AGE OF INDUSTRY X.0
STRATEGY IN THE AGE OF INDUSTRY X.0 STRATEGY IN THE AGE OF INDUSTRY X.0 Industry X.0 (IX.0), or the digital reinvention of industry, is about more than just smart factories and higher efficiency. At the
More informationAccenture Cloud. Retail Execution Create stronger customer connections
Accenture Cloud Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf
More informationAUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE
AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE 1 SERIES INTRO DUCTION Advances in digital technologies, data & analytics capabilities, and agile
More informationDRIVE YOUR OWN DISRUPTION
DRIVE YOUR OWN DISRUPTION Unleash new growth potential in Industrial Equipment with an intelligent supply chain GET 360 DEGREES ALL-AROUND SMART As your products get smart, your supply chain must get smarter
More informationAccenture helps a leading fixed-mobile operator in Europe more effectively achieve customer satisfaction with agile self service.
Accenture helps a leading fixed-mobile operator in Europe more effectively achieve customer satisfaction with agile self service #LoveCustomer Accenture is helping a leading fixed-mobile operator in Europe
More informationIs your customer experience making an impact?
Is your customer experience making an impact? Or not? Workshops to help you accelerate to your next great customer experience Your CX Trek 1 2 3 Getting Started: Digital Foundation Increasing Momentum:
More informationPEOPLE POWER. How the workforce can elevate customer experiences and drive growth
RETAIL PEOPLE POWER How the workforce can elevate customer experiences and drive growth Retail has become an integrated marketplace with numerous purchase points. Customers can shop across channels at
More informationAccenture Technology Vision for Postal Organizations: Five trends shaping the future
Accenture Technology Vision 2015 Accenture Technology Vision for Postal Organizations: Five trends shaping the future UNIVERSITY #techvision2015 INTRODUCTION To diversify beyond their core services, postal
More informationFinding Hidden Value through Workforce Optimization Solutions. Enabling evidence-based decision-making
Finding Hidden Value through Workforce Optimization Solutions Enabling evidence-based decision-making Police services today face escalating demands for efficiency and effectiveness from citizens and governments
More informationEmpowering people Executive brief April Extending the IT infrastructure to support anywhere, anytime communications.
Empowering people Executive brief April 2007 Extending the IT infrastructure to support anywhere, anytime communications. Page 2 Contents 2 Communication and the workplace: a changing equation 3 Convergence
More informationAccenture Business Journal for India Shaping the Future with As-a-Service:
Accenture Business Journal for India Shaping the Future with As-a-Service: Transforming businesses with a new approach to boosting profitability and productivity For many companies in India, improving
More informationOPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS
OPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS New and disruptive competitors are wooing bank customers with easy, personalized, fits me interactions
More informationFOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH
NOVEMBER 2017 FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH 2017 TECHNOLOGY BUSINESS RESEARCH, INC. TABLE OF CONTENTS 3 Introduction Still early days 4 Early IoT adopters face challenges
More informationDigital Disruption. Embrace the future of work and your people will embrace it with you
Digital Disruption Embrace the future of work and your people will embrace it with you Contents A window of opportunity for the workforce of the future 3 Preparing the digital workforce 4 Capitalizing
More informationWHAT S THE DISTANCE BETWEEN YOUR DIGITAL OPERATING MODEL AND YOUR DIGITAL STRATEGY? Bruno Berthon, Michael Lyman, Damian Kassack, Kunal Chakraborty
WHAT S THE DISTANCE BETWEEN YOUR DIGITAL OPERATING MODEL AND YOUR DIGITAL STRATEGY? Bruno Berthon, Michael Lyman, Damian Kassack, Kunal Chakraborty Young, fast and agile digital disrupters are increasingly
More informationConsumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce
Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce KAREN ODEGAARD SENIOR MANAGER, Cloud Advisory ACCENTURE S SERVICE LANDSCAPE ACCENTURE
More informationDeltek Costpoint Business Intelligence. Helping government contractors make faster, more confident decisions
Deltek Costpoint Business Intelligence Helping government contractors make faster, more confident decisions Make New Discoveries into the Performance of Your Business The most comprehensive, flexible data
More informationTHE PROMISE SERVICE IT S HERE AND NOW
THE PROMISE OF AS-A- SERVICE IT S HERE AND NOW THE PROMISE OF AS-A-SERVICE: IT S HERE AND NOW In 2015, when Accenture and HfS surveyed executives about the maturity of an as-a-service delivery model for
More informationDigital government: Great expectations, untapped potential
Accenture Public Service Pulse Survey Digital government: Great expectations, untapped potential Expectations are rising fast. 2 Digital government: Great expectations, untapped potential When Accenture
More informationPAPER CX Governance. CX Governance. Align your organization around a unified CX objective to achieve better business results. MARITZCX.
CX Governance Align your organization around a unified CX objective to achieve better business results. 1 BUILDING A SUCCESSFUL CX PROGRAM IN A DIGITAL WORLD Your success ultimately depends on how well
More informationPTC TRANSFORMS THE EMPLOYEE EXPERIENCE WITH BONZAI INTRANET
THE PRE-BUILT INTRANET FOR Office 365 & SharePoint PTC TRANSFORMS THE EMPLOYEE EXPERIENCE WITH BONZAI INTRANET CASE STUDY With Bonzai, departments are now empowered to own their own content Internal Communications
More informationBUSINESS APPS FOR SAP SUCCESS FACTORS ON THE SAP CLOUD PLATFORM
ACCENTURE SOFTWARE FOR HUMAN CAPITAL MANAGEMENT BUSINESS APPS FOR SAP SUCCESS FACTORS ON THE SAP CLOUD PLATFORM DELIVERING THE DIGITAL AGENDA As businesses strive to keep pace with the scale of change
More informationTHE WISE PIVOT INTO SUPPLY CHAIN X.0
THE WISE PIVOT INTO SUPPLY CHAIN X.0 PAVING THE PATH TO PROFITABILITY IN THE DIGITAL WORLD In today s digital world, it is easier than ever to get the right products to the right places at the right time
More informationPTC FlexPLM 11 offers Next Generation Retail Product Lifecycle Management (PLM) capabilities through connectivity and enhanced usability that are
PTC FlexPLM 11 offers Next Generation Retail Product Lifecycle Management (PLM) capabilities through connectivity and enhanced usability that are Sleek, Connected, and Oh-So-Smart Closed-Loop Retailing
More informationHow Tech Has Changed HR and What Can We Expect In the Future
How Tech Has Changed HR and What Can We Expect In the Future A quick guide to adapting to the changing HR technology landscape, how HR technology can revolutionize your employee management strategies,
More informationTOM PAPA AMANDA KAUFMAN CHRISTOPHER MAXWELL WHEN BOTS DO THE BUYING PROCUREMENT AT 1/2 THE COST
TOM PAPA AMANDA KAUFMAN CHRISTOPHER MAXWELL WHEN BOTS DO THE BUYING PROCUREMENT AT 1/2 THE COST AS-A-SERVICE IS HITTING THE BUYER S SUITE A global energy company recently saved $2.5M annually by automating
More informationYOUR STRATEGY FOR LAST-MILE DELIVERY NICOLAS BOUVET PIERRE FRANÇOIS KALTENBACH
YOUR STRATEGY FOR LAST-MILE DELIVERY NICOLAS BOUVET PIERRE FRANÇOIS KALTENBACH Several disruptions are shaking up the last-mile delivery ecosystem across Europe. Consumers want more control and choice.
More informationIGNITING HR FOR STRATEGIC BUSINESS PARTNERSHIPS
IGNITING HR FOR STRATEGIC BUSINESS PARTNERSHIPS HR AS A STRATEGIC FORCE? THE HEAT IS ON. HR s proper role in helping to formulate and execute business strategy has been the subject of intense discussion
More informationAccenture CAS: integrated sales platform Power at your fingertips
Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is
More informationSmarter Commerce for healthcare and life sciences
IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers
More informationFour New Year s Resolutions for Property & Casualty Insurers
Four New Year s Resolutions for Property & Casualty Insurers What will the New Year hold for companies in the property & casualty insurance industry? Some companies are digging in and taking defensive
More informationWebFOCUS Performance Management Framework
Information Builders helps organizations transform data into business value. Our business intelligence, integration, and data integrity solutions enable smarter decision-making, strengthen customer relationships,
More informationTaking the I out of insurance distribution Are you partnering fast enough? By Steven Gunderson, Ravi Malhotra and Talbert Thomas
Taking the I out of insurance distribution Are you partnering fast enough? By Steven Gunderson, Ravi Malhotra and Talbert Thomas New entrants more customer-centric and digitally sophisticated than most
More informationOffering Overview. Change Adoption
Offering Overview Change Adoption Ensure digital initiatives generate and sustain their promised business value and performance by accelerating adoption of new digital technologies, platforms and processes
More informationTRANS FORMING INTO AN AI BUSINESS
TRANS FORMING INTO AN AI BUSINESS Click for Video 2 TRANSFORMING YOUR BUSINESS AND INTRODUCING AI AT SCALE REQUIRES MULTIDIMENSIONAL STRATEGIC THINKING TO EFFICIENTLY REALIZE RELEVANT USE CASES, LEVERAGE
More informationHOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE
HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE CONTENTS Innovation is a Priority Open is the New Black Two Innovation Program Considerations Innovation as Center of Excellence Innovation Best
More informationFORTUNE FAVORS THE DISRUPTOR
FORTUNE FAVORS THE DISRUPTOR Playing the digital card in asset management. The financial services industry has long been at the forefront of the digital revolution. Asset management, however, has hardly
More informationAEC Reimagined. Avanade Digital Connected Services with Microsoft Dynamics 365. For Architecture, Engineering and Construction Firms
AEC Reimagined Avanade Digital Connected Services with Microsoft Dynamics 365 For Architecture, Engineering and Construction Firms Everything is new Digital transformation is changing the AEC industry.
More informationBusiness Plan
Business Plan 2017-2018 rev. May 2017 MESSAGE FROM THE CEO As the Chief Executive Officer of PEC, I am pleased to present the 2017 2018 Business Plan, a tool that will enable the Cooperative to make informed
More informationARTIFICIAL INTELLIGENCE IN AEROSPACE AND DEFENSE FROM AMBITION TO ACTION
ARTIFICIAL INTELLIGENCE IN AEROSPACE AND DEFENSE FROM AMBITION TO ACTION Many aerospace and defense executives find themselves unable to use Artificial Intelligence to drive operational efficiencies and
More informationIT Business Management Driving Cost Transparency, Value and IT Transformation
IT Business Management Driving Cost Transparency, Value and IT Transformation Consulting Technology Outsourcing Cloud services are maturing and ushering in a new era of IT service delivery models. This
More information7 Leading Companies that Transformed their Business with Analytics
7 Leading Companies that Transformed their Business with Analytics Many industries are in the process of a digital transformation, pioneering new and disruptive Using Data to Drive Digital Transformation
More informationFUEL THE CORE OF YOUR MEDIA AND ENTERTAINMENT BUSINESS
FUEL THE CORE OF YOUR MEDIA AND ENTERTAINMENT BUSINESS Three growth strategies A NEW WAVE OF CRISIS IS LOOMING FOR TRADITIONAL MEDIA COMPANIES Recent research by Accenture and Ovum reveals that media companies
More informationWHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD?
WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD? As they continue to emerge from the 2008 financial crisis, manage the regulatory landscape and navigate changing and increasingly higher customer demands,
More informationValue unchained. Linking into the network effect of digital platforms. by Miguel Custodio
Value unchained Linking into the network effect of digital platforms by Miguel Custodio Value unchained Changing consumer behaviors, industry convergence and technology innovation are moving industries
More informationThe broken link: Why cost reduction efforts fail to fuel growth. By Mark Pearson, Bill Theofilou and Kris Timmermans
The broken link: Why cost reduction efforts fail to fuel growth By Mark Pearson, Bill Theofilou and Kris Timmermans The rules of competitiveness are changing and businesses must fire on all cylinders to
More informationThe Robots Are Rising
The Robots Are Rising Implementing Intelligent Automation in the Organization Building Business Capabilities, Orlando, Florida 9. November, 2017 KPMG Digital Intelligent Automation as part of Digital Operations
More informationDIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL?
DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL? 2 DIGITAL DISRUPTION DIGITAL DISRUPTION IN THE LOGISTICS INDUSTRY THREATENS TRADITIONAL PLAYERS WITH IRRELEVANCE UNLESS THEY TOO LEARN TO DISRUPT.
More informationDeloitte Leading Practices Solution for Utilities (DLeaPS-U) Empowering innovation at the core
Deloitte Leading Practices Solution for Utilities (DLeaPS-U) Empowering innovation at the core Empowering innovation at the core Addressing digital needs Rapidly transform your business with a modern ERP
More informationVALUE ARCHITECTS: TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE
VALUE ARCHITECTS: DIGITALLY TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE There s a transformational shift taking place in finance functions. They re moving from recording and reporting on results
More informationRelease Preview Guide
MICROSOFT DYNAMICS CRM Roadmap Microsoft Dynamics CRM December 2012 Service Update Release Preview Guide November 2012 NOTE: The guidance included in this document reflects current release objectives as
More information2017 SAP SE or an SAP affiliate company. All rights reserved. Driving Digital Business with SAP Digital Business Services
Driving Digital Business with SAP Digital Business Services Digital Transformation Embracing the digital era is a new and exciting experience, full of growth opportunities for your company. Successful
More informationCase Study Service NSW
Case Study Service NSW SPP s impact on a highly complex digital and service transformation for government Prepared By: SPP, October 2015 Overview In 2012, Service NSW (SNSW) was established as the main
More informationSolve for now. Build for next. The Deloitte Audit
Solve for now. Build for next. The Deloitte Audit 2 Solve for now. Build for next. The Deloitte Audit Your audit should fit you your industry, financial statements, and stakeholders; your data and technology;
More informationOur Corporate Strategy Information & Intelligence
Our Corporate Strategy Information & Intelligence May 2016 UNCLASSIFIED Information & Intelligence: Executive Summary What is our strategic approach for information & intelligence? Our decisions and actions
More informationBETTER EVERYTHING. A Faster Path to Creating a Next-Stage Credit Operating Model
BETTER EVERYTHING A Faster Path to Creating a Next-Stage Credit Operating Model As positive economic agendas spur business investments in some markets, commercial banks aim to be there with a modern, personalized
More informationReport to: General Committee Report Date: October 23, Digital Markham Strategy Detailed Implementation Plan and Funding Strategy
SUBJECT: Digital Markham Strategy Detailed Implementation Plan and Funding Strategy PREPARED BY: Nasir Kenea, CIO, Ext. 4733 RECOMMENDATION: 1) THAT the report entitled Digital Markham Strategy Detailed
More informationHelping incumbents innovate with Blockchain. Alain Neyroud Principal Architect, IBM Blockchain Garage
Helping incumbents innovate with Blockchain Alain Neyroud Principal Architect, IBM Blockchain Garage Agenda IBM Global C-Suite Study Teaser IBM Cloud Garage Introducing Blockchain for Business IBM Cloud
More informationPROPERTY EXCHANGE AUSTRALIA LTD (PEXA): CLOUD-BASED DEVOPS IMPLEMENTATION IMPROVES SPEED TO DELIVERY AND REDUCES ENVIRONMENT PROVISIONING COSTS.
PROPERTY EXCHANGE AUSTRALIA LTD (PEXA): CLOUD-BASED DEVOPS IMPLEMENTATION IMPROVES SPEED TO DELIVERY AND REDUCES ENVIRONMENT PROVISIONING COSTS. SUMMARY STATEMENT Accenture collaborated with Property Exchange
More informationWhen Government Goes Digital with Drupal
When Government Goes Digital with Drupal Section 1: Introduction / Overview Towards Open Government In the current era of open government, any agency must focus on doing the public s business as transparently
More informationWhen Government Goes Digital with Drupal
When Government Goes Digital with Drupal Section 1: Introduction / Overview Towards Open Government In the current era of open government, any agency must focus on doing the public s business as transparently
More informationDelivering on Digital Government
Underwritten by: Delivering on Digital Government A Candid Survey of Federal Managers April 2015 Purpose Driven by the White House s 2012 Digital Government Strategy, agencies have begun implementing and
More informationEmbracing Opportunity Demands an Internal Audit Transformation
September 2018 Embracing Opportunity Demands an Internal Audit Transformation An article by Dawnella Johnson, CPA, and Mike Percy, CPA Audit / Tax / Advisory / Risk / Performance Smart decisions. Lasting
More informationACCENTURE HOME 2.0. Helping Communications Service Providers Capture New Opportunities in Living Services
ACCENTURE HOME 2.0 Helping Communications Service Providers Capture New Opportunities in Living Services ACCENTURE HOME 2.0: HELPING COMMUNICATIONS SERVICE PROVIDERS CAPTURE NEW OPPORTUNITIES IN LIVING
More informationECOMMERCE IS DEAD LONG LIVE DIGITAL COMMERCE ASEAN DIGITAL COMMERCE IS SURGING
E IS DEAD LONG LIVE The ASEAN region s share of digital commerce is set to exceed US$30 billion over the next three years. 1 Consumer expectations are evolving ever faster, as they seek to shed time-consuming
More information