Smarter Commerce for healthcare and life sciences

Size: px
Start display at page:

Download "Smarter Commerce for healthcare and life sciences"

Transcription

1 IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world

2 2 Smarter Commerce Across the healthcare ecosystem, from payers and providers to pharmaceutical and medical device manufacturers, healthcare stakeholders have one objective in common: the health and well being of the individual. In today s highly digital world, healthcare consumers are more empowered, informed, price conscious, value-seeking and social-media savvy than ever before. Whether motivated by financial incentives, easier access to healthcare services and information, or changing cultural norms, consumers are beginning to engage more directly in managing their own health and well-being. Healthcare and life sciences companies are preparing to compete in the healthcare ecosystem of tomorrow by capturing the attention and loyalty of these empowered consumers. Today s consumers want to access information and services across multiple communication channels: web, social media, mobile, phone and in-person. To succeed in this new consumer-centric world, healthcare stakeholders need to rethink the way they engage and communicate with their customers. They need Smarter Commerce. IBM Smarter Commerce solutions are designed to help organizations better integrate and more effectively manage processes to create more value as defined by their consumers. Smarter Commerce helps organizations place individuals at the center of operations and analyze critical consumer and operational data, from multichannel buying behaviors to social media content. This approach enables organizations to build consumer-centric business processes that help them buy, market, sell and service their offerings accordingly. This solution brief provides readers with a better understanding of how Smarter Commerce helps healthcare and life sciences organizations: Understand and anticipate consumer behavior with new insights Respond to changing healthcare needs with new products and services to optimize value Competitively differentiate and build brand value through more targeted marketing, sales and delivery processes Increase consumer loyalty by servicing consumers flawlessly across all channels while enhancing brand trust at every encounter A changing healthcare ecosystem drives demand for Smarter Commerce For today s healthcare organizations, there s no such thing as business as usual. They function under intense pressure to maximize financial performance and reduce risk. Rapidly evolving regulatory, competitive and economic factors have converged to create a more complex and challenging marketplace across the entire ecosystem. New competitors and increased consumer choice mean that healthcare organizations must provide innovative and creative offerings to increase consumer satisfaction. To thrive in the new age of the consumer, they must develop a clear understanding of the motivations of each individual. Smarter Commerce solutions help healthcare and life sciences organizations better understand consumers such that they can provide targeted and personalized communications and deliver more predictable outcomes across their value chains. With Smarter Commerce, organizations can become more agile to better respond to market pressures and changing consumer needs. The result is an optimized consumer experience leading to more satisfied and loyal healthcare consumers.

3 Healthcare and Life Sciences 3 Smarter Commerce help organizations improve business processes and results by: Improving collaboration to more efficiently manage new business models and increasingly complex supplier relationships. Enabling a better understanding of consumer needs and future requirements. Enhancing consumer satisfaction and loyalty by delivering seamless, high-quality service across all channels. Increasing insights by embracing social media and implementing new marketing tools and predictive analytics technologies. The journey to Smarter Commerce for healthcare organizations requires taking a consumer-centric approach and leveraging organizational assets to market, engage and personalize communications and offers to achieve competitive advantage. Smarter Commerce help healthcare industry stakeholders meet increasing consumer demands and provide better decisionmaking capabilities to their organizations. Below are some examples of Smarter Commerce capabilities: Gain an integrated view of consumers Widely distributed data sources and information overload caused by the growing volumes of digital information have made it more difficult for organizations to access a complete view of information about each individual. Smarter Commerce solutions provide organizations with an integrated view of existing and prospective customers. This enables them in developing deeper insights, expediting new product development, and delivering improved access to enterprise information. Insight Enabling success with Smarter Commerce How do organizations get started on a Smarter Commerce journey? By focusing on three steps: Gaining insight, defining strategy and engaging consumers. To gain deep insight into consumer behavior and needs, organizations must anticipate, predict and respond to future behavior. Insights lead them to develop and refine their strategy for profitably enhancing, extending and delivering consumer value. The strategy enables organizations to improve how they engage and collaborate with consumers and partners to conduct commerce and create a differentiated experience. Engagement Strategy Figure 1: Understanding consumer preferences across all channels enables a more optimized consumer experience to increase loyalty and drive growth.

4 4 Smarter Commerce Enable a deeper understanding of consumer preferences As the variety of channels for accessing information and services continues to grow, it is critical for organizations to understand how individuals want to interact with them. With a deeper understanding of consumer preferences, organizations can improve service and engagement, increase loyalty and drive business growth. Smarter Commerce solutions can assess the use and effectiveness of social media in consumer interactions, and analyze consumer trends, interactions, and behaviors to enhance organizational processes, strategies and offerings. Personalize communications and offerings To succeed in an increasingly consumer-driven market, healthcare stakeholders need the ability to effectively personalize communications and offerings to different types of consumers. Smarter Commerce solutions help organizations create highly targeted consumer-centric offerings and communications and achieve better results from marketing programs by increasing campaign intelligence and anticipating consumer actions. Deliver an integrated consumer experience Organizations need to provide a more seamless consumer experience across multiple interactions, regardless of a consumer s channel of choice. Personalized Smarter Commerce offerings allow consumers to receive more consistent information and services using multiple channels, and help organizations optimize contact centers and improve multichannel experiences. With Smarter Commerce, healthcare industry stakeholders can successfully build consumer-centric business processes that help them to: Drive growth by enhancing, extending and redefining how value is delivered. Increase margins by making every stage of the commerce cycle more efficient. Increase the insights generated from consumer interactions. Capitalize more effectively on the social and mobile commerce explosion. Deliver more consistent and predictable outcomes. IBM Smarter Commerce Solutions IBM helps organizations across the healthcare ecosystem, from payers and providers to pharmaceutical and medical device manufacturers, innovate their customer value propositions. As stakeholders strive to deliver personalized, highly relevant products and services, and a seamless experience across all touch points, IBM Smarter Commerce solutions can help them: Analyze, refine and redefine their value chain strategy. Engage, improve and transform consumer experiences. Innovate around wellness and care coordination. Segment and sell directly to individuals based on their needs and profiles. Develop new offerings tailored to individual consumer needs.

5 Healthcare and Life Sciences 5 IBM Smarter Commerce solutions IBM Cognos Consumer Insight. Advanced and predictive analytics, and performance management IBM Coremetrics. Web analytics and marketing statistics management IBM Emptoris Suite. Contract and vendor management IBM Sterling Suite. B2B integration, supply chain and file transfer management IBM Tealeaf suite. Customer and web experience management IBM Unica suite. Precision-driven, coordinated cross-channel personalized marketing campaigns IBM WebSphere Commerce Family. Smarter shopping experiences with personalized shopper interactions IBM WebSphere Portal Family. Personalized web content and applications IBM Smarter Commerce for healthcare and life sciences provides market-leading products and services that help put the consumer at the center of the business. This helps organizations optimize interactions across the entire commerce cycle from sourcing to marketing, selling and servicing. With significant breadth and depth, IBM delivers industry-focused offerings and a strong set of integrated analytics to track consumer behavior across all channels. IBM delivers its modular Smarter Commerce offerings on a platform that is scalable, interoperable and extensible. IBM Smarter Commerce supports flexible consumption and a wide range of delivery models including on-premise, cloud, hybrid, hosted delivery and even fully outsourced business processes. IBM has a wide range of service offerings to help organizations with their Smarter Commerce journey. The IBM Global Business Services Smarter Commerce practice has more than 1,000 consultants worldwide. Our customer value strategy accelerator brings IBM industry and strategy specialists together with clients to develop a roadmap and prioritized recommendations for new business models that address the changing needs of the social, digital and mobile consumer. Through a series of immersive workshops, IBM can help healthcare stakeholders rapidly understand the set of new possibilities created by the digital world and present recommendations to move their organizations forward on a Smarter Commerce path. For more information on how IBM can help your organization on its Smarter Commerce journey, visit ibm.com/smarterplanet/us/en/smarter_commerce/overview/

6 Copyright IBM Corporation 2012 IBM Corporation Software Group (or appropriate division) Route 100 Somers, NY Produced in the United States of America August 2012 IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANT- ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Please Recycle UVB12353-USEN-00

IBM Sterling B2B Integrator

IBM Sterling B2B Integrator IBM Sterling B2B Integrator B2B integration software to help synchronize your extended business partner communities Highlights Enables connections to practically all of your business partners, regardless

More information

IBM Software IBM Business Process Manager

IBM Software IBM Business Process Manager IBM Software IBM Business Process Manager An industry-leading BPM unified platform to help drive innovation at scale 2 IBM Business Process Manager Highlights Mobile New responsive user interface controls

More information

IBM Systems Lab Services Systems Consulting. Proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era

IBM Systems Lab Services Systems Consulting. Proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era IBM Systems Lab Services Systems Consulting Proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era 1 Proven expertise for the cognitive era Lab Services can

More information

Embracing SaaS: A Blueprint for IT Success

Embracing SaaS: A Blueprint for IT Success Embracing SaaS: A Blueprint for IT Success 2 Embracing SaaS: A Blueprint for IT Success Introduction THIS EBOOK OUTLINES COMPELLING APPROACHES for CIOs to establish and lead a defined software-as-a-service

More information

Meeting the expectations of the mobile customer

Meeting the expectations of the mobile customer IBM Software Thought Leadership White Paper IBM ExperienceOne Meeting the expectations of the mobile customer Strategies for offering a consistent customer experience across channels 2 Meeting the expectations

More information

Increase operational efficiency with intelligent store support. A seamless, wall-to-wall support solution for technology inside the store

Increase operational efficiency with intelligent store support. A seamless, wall-to-wall support solution for technology inside the store Increase operational efficiency with intelligent store support A seamless, wall-to-wall support solution for technology inside the store Improve customer experience and raise store efficiency by having

More information

IBM Digital Analytics Accelerator

IBM Digital Analytics Accelerator IBM Digital Analytics Accelerator On-premises web analytics solution for high-performance, granular insights Highlights: Efficiently capture, store, and analyze online data Benefit from highly scalable

More information

IBM Customer Analytics Five best practices for understanding customer journeys

IBM Customer Analytics Five best practices for understanding customer journeys IBM Customer Analytics Five best practices for understanding customer journeys Organizations can increase loyalty, retention and sales by truly comprehending the paths customers travel over time and across

More information

Are You Ready For a New Era in B2B Collaboration?

Are You Ready For a New Era in B2B Collaboration? IBM Commerce July 2016 Thought Leadership White Paper Are You Ready For a New Era in B2B Collaboration? Defining characteristics of modern B2B collaboration and ways in which successful companies are approaching

More information

The IBM DataFirst Method Fueling your data-driven transformation

The IBM DataFirst Method Fueling your data-driven transformation The IBM DataFirst Method Fueling your data-driven transformation Ethel Mahoney Services Offering Manager, Data Science and Business Analytics Deliver accelerated results for your business objectives with

More information

Attracting and retaining customers with insights-driven dynamic pricing

Attracting and retaining customers with insights-driven dynamic pricing IBM Commerce White Paper IBM Software Attracting and retaining customers with insights-driven dynamic pricing Strategic scenarios for reacting to competitor and market activity 2 Attracting and retaining

More information

Successful healthcare analytics begin with the right data blueprint

Successful healthcare analytics begin with the right data blueprint IBM Software Information Management Healthcare Successful healthcare analytics begin with the right data blueprint 2 Successful healthcare analytics begin with the right data blueprint Executive summary

More information

The new era of supply chain begins now. Unleash the power of Watson Supply Chain to create a transparent, intelligent and predictive supply chain

The new era of supply chain begins now. Unleash the power of Watson Supply Chain to create a transparent, intelligent and predictive supply chain The new era of supply chain begins now Unleash the power of Watson Supply Chain to create a transparent, intelligent and predictive supply chain ELEVATING THE SUPPLY CHAIN TO MEET TOMORROW S CHALLENGES

More information

Achieving customer intimacy with IBM SPSS products

Achieving customer intimacy with IBM SPSS products Achieving customer intimacy with IBM SPSS products Transformative technologies for the new era of customer interactions Highlights: Customer intimacy is an innovative strategy for helping organizations

More information

IBM Cognos Analytics on Cloud Operate and succeed at a new business speed

IBM Cognos Analytics on Cloud Operate and succeed at a new business speed IBM Analytics Business Analytics and the Cloud IBM Cognos Analytics on Cloud Operate and succeed at a new business speed Highlights Take advantage of world-class reporting, analysis, dashboards and visualization

More information

Automate, manage and optimize business processes in the cloud

Automate, manage and optimize business processes in the cloud IBM Software IBM Business Process Manager on Cloud Automate, manage and optimize business processes in the cloud Drive simplicity and speed into your business operations with IBM Business Process Manager

More information

Insights from IBM on the journey to SAP S/4HANA

Insights from IBM on the journey to SAP S/4HANA Insights from IBM on the journey to SAP S/4HANA To address evolving customer needs, drive business growth, and stay nimble in the face of rapid change, companies everywhere are embarking on bold and ambitious

More information

IBM Maximo Asset Management solutions for the oil and gas industry

IBM Maximo Asset Management solutions for the oil and gas industry IBM Software Solution Brief Oil and Gas IBM Maximo Asset Management solutions for the oil and gas industry Internet of Things helps oil and gas companies achieve operational excellence and improve quality

More information

The right time for real-time marketing

The right time for real-time marketing IBM for Marketing The right time for real-time marketing Deliver more relevant offers, increase response rates, and create happier, more profitable customers Applying real-time marketing practices, adding

More information

White Paper. Sales analytics. The path to improving sales effectiveness

White Paper. Sales analytics. The path to improving sales effectiveness White Paper The path to improving sales effectiveness Contents 02 Getting started with sales analytics 03 Understanding the analytics maturity model Support sales operations Improve the quality of decision

More information

Taking Operational Decision Management to the Next Level

Taking Operational Decision Management to the Next Level IBM Software Intelligent Business Process Management Taking Operational Decision Management to the Next Level Taking Operational Decision Management to the Next Level Recognize opportunity and risk - and

More information

Transforming the B2B contact center

Transforming the B2B contact center Market briefing Transforming the B2B contact center Emerging technologies and changing business consumer habits are transforming the customer relationship. Find out how the contact center can help you

More information

IBM Db2 Warehouse. Hybrid data warehousing using a software-defined environment in a private cloud. The evolution of the data warehouse

IBM Db2 Warehouse. Hybrid data warehousing using a software-defined environment in a private cloud. The evolution of the data warehouse IBM Db2 Warehouse Hybrid data warehousing using a software-defined environment in a private cloud The evolution of the data warehouse Managing a large-scale, on-premises data warehouse environments to

More information

Industry Leaders Guide to Success in Omni-Channel Order Management

Industry Leaders Guide to Success in Omni-Channel Order Management Watson Commerce Industry Leaders Guide to Success in Omni-Channel Order Management Watson Understanding how to optimize Omni-Channel is key to your business success. Today, consumers want seamless possibilities

More information

Aligning IT risk management with strategic business goals

Aligning IT risk management with strategic business goals IBM Global Technology Services White Paper IBM Business Continuity and Resiliency Services Aligning IT risk management with strategic business goals New metrics and technologies help meet the challenges

More information

IBM Telecommunications, Media and Entertainment White Paper. Building the Next Generation Network

IBM Telecommunications, Media and Entertainment White Paper. Building the Next Generation Network IBM Telecommunications, Media and Entertainment White Paper Building the Next Generation 2 Building the Next Generation Contents 2 Business objectives for SDN/NFV 2 NFV adoption path 4 NFV program options

More information

IBM Sterling Order Management drop ship capabilities

IBM Sterling Order Management drop ship capabilities IBM Sterling Order Management drop ship capabilities Expand product assortment without increasing inventory costs Overview In this solution overview, you will learn: How to gain visibility into available

More information

Maximize customer insight to achieve your goals

Maximize customer insight to achieve your goals Maximize customer insight to achieve your goals What enterprise feedback management offers your organization Contents 1 Executive summary 3 EFM makes customer insight an organizational asset 4 EFM provides

More information

Customer driven. How the auto industry is transforming to let customers lead the way. Highlights. Automotive Point of view

Customer driven. How the auto industry is transforming to let customers lead the way. Highlights. Automotive Point of view Customer driven How the auto industry is transforming to let customers lead the way Highlights The biggest drivers of change in the automotive industry today are the customers. Empowered by technology,

More information

Brochure Agility unlimited

Brochure Agility unlimited Brochure Agility unlimited Capgemini s Extreme Applications for Retail built on HPE ConvergedSystem for SAP HANA Brochure Page 2 Increase sales, improve margins, and optimize customer loyalty by leveraging

More information

Cognitive enterprise archive and retrieval

Cognitive enterprise archive and retrieval Cognitive enterprise archive and retrieval IBM Content Manager OnDemand provides quick, efficient access to critical documents to enable an optimal customer experience Highlights Archive, protect and manage

More information

IBM i2 Enterprise Insight Analysis

IBM i2 Enterprise Insight Analysis IBM i2 Enterprise Insight Analysis Accelerate the data-to-decision process by rapidly transforming overwhelming data into actionable insight Highlights Uncover hidden connections and insights across massive

More information

Security intelligence for service providers

Security intelligence for service providers Security Thought Leadership White Paper July 2015 Security intelligence for service providers Expanded capabilities for IBM Security QRadar including multi-tenancy, unified management and SaaS 2 Security

More information

Consumer-centric merchandising

Consumer-centric merchandising IBM Software Industry Solutions Consumer-centric merchandising Leveraging customer, demand, and market intelligence to help drive profits and long-term customer loyalty Consumer-centric merchandising Defining

More information

IBM MobileFirst Device Procurement and Deployment Services

IBM MobileFirst Device Procurement and Deployment Services IBM Global Technology Services IBM MobileFirst Device Procurement and Deployment Services Easing the process of buying, configuring and distributing mobile devices 1 5 The service 2Acquisition services

More information

IBM Planning Analytics

IBM Planning Analytics Speed, agility and foresight Powered by IBM TM1 Highlights Automates manual, spreadsheet-based planning, budgeting, forecasting, reporting and analysis Links operational tactics to financial plans, synthesizes

More information

Five best practices for understanding customer journeys

Five best practices for understanding customer journeys Five best practices for understanding customer journeys Increase loyalty, retention and sales by truly comprehending the paths customers travel over time and across channels Five best practices for understanding

More information

A voice and data services provider creates a platform for innovation

A voice and data services provider creates a platform for innovation A voice and data services provider creates a platform for innovation IBM WebSphere software helps improve responsiveness to marketplace changes The need This voice and data services provider strives to

More information

IBM Cognos Controller Standard Reports

IBM Cognos Controller Standard Reports Standard Reports Highlights Preconfigured, standard reports give you out-of-the-box functionality throughout the close cycle. Detailed reports provide the information you need in the format you need it.

More information

Power your communications with IBM and Avaya

Power your communications with IBM and Avaya Power your communications with IBM and Avaya How can you gain new business and build on existing customer relationships and reduce costs at the same time? The answer lies in exploring advanced business

More information

Staples, Inc. IBM WebSphere Commerce software and IBM POWER7 servers improve performance. Smart is

Staples, Inc. IBM WebSphere Commerce software and IBM POWER7 servers improve performance. Smart is Staples, Inc. IBM WebSphere Commerce software and IBM POWER7 servers improve performance Smart is Smarter Commerce: Precision marketing lifts revenues Staples is a trusted source for office solutions and

More information

White paper June Managing the tidal wave of data with IBM Tivoli storage management solutions

White paper June Managing the tidal wave of data with IBM Tivoli storage management solutions White paper June 2009 Managing the tidal wave of data with IBM Tivoli storage management solutions Page 2 Contents 2 Executive summary 2 The costs of managing unabated data growth 3 Managing smarter with

More information

Make Innovation Real with Unique, Leading-edge Software Solutions

Make Innovation Real with Unique, Leading-edge Software Solutions SAP Brief SAP Innovative Business s Make Innovation Real with Unique, Leading-edge Software s SAP Brief Achieve your greatest goals with SAP Innovative Business s Smart digital enterprises know that success

More information

itsmf Annual Conference 2012

itsmf Annual Conference 2012 itsmf Annual Conference 2012 IBM Cloud Adoption Patterns Rethink IT, Reinvent Business Mr. Alwyn Tse Technical Consultant, Software Group, IBM China/HK Ltd Rethink IT and reinvent business with IBM SmartCloud.

More information

Amsterdam. Accelerate digital transformation with the cloud for smarter business. Reimagining applications & data for growth and innovation

Amsterdam. Accelerate digital transformation with the cloud for smarter business. Reimagining applications & data for growth and innovation Accelerate digital transformation with the cloud for smarter business Amsterdam Reimagining applications & data for growth and innovation Andrew Brown Vice President IBM Cloud Software Europe @AndyBrown74

More information

Digital transformation in the automotive industry

Digital transformation in the automotive industry IBM Institute for Business Value Digital transformation in the automotive industry Creating new business models where digital meets physical Overview Individuals and businesses alike are embracing the

More information

IBM Prescriptive Quality on Cloud

IBM Prescriptive Quality on Cloud Solution Brief IBM Prescriptive Quality on Cloud Use prescriptive analytics for earlier, more definitive identification of quality problems to help improve process and product quality Better process and

More information

Ford Motor Company keeps drivers connected

Ford Motor Company keeps drivers connected Ford Motor Company keeps drivers connected A suite of IBM WebSphere software creates a strong, scalable service delivery network Overview The need To empower consumers by connecting them from their car

More information

IBM and SAS: The Intelligence to Grow

IBM and SAS: The Intelligence to Grow IBM and SAS: The Intelligence to Grow IBM Partner Relationships Building Better Businesses An intelligent team Business agility the ability to make quick, wellinformed decisions and rapidly respond to

More information

IBM Analytics Unleash the power of data with Apache Spark

IBM Analytics Unleash the power of data with Apache Spark IBM Analytics Unleash the power of data with Apache Spark Agility, speed and simplicity define the analytics operating system of the future 1 2 3 4 Use Spark to create value from data-driven insights Lower

More information

Service oriented architecture solutions White paper. IBM SOA Foundation: providing what you need to get started with SOA.

Service oriented architecture solutions White paper. IBM SOA Foundation: providing what you need to get started with SOA. Service oriented architecture solutions White paper IBM SOA Foundation: providing what you need to get started with SOA. September 2005 Page 2 Contents 2 Executive summary 2 SOA: the key to maximizing

More information

Mastering the art of change in the digital domain

Mastering the art of change in the digital domain ExpertInsights@IBV Mastering the art of change in the digital domain IBM Institute for Business Value 2 Mastering the art of change in the digital domain The transformation of change management Now, an

More information

WHITE PAPER. The next chapter of enterprise analytics and how payers can prepare

WHITE PAPER. The next chapter of enterprise analytics and how payers can prepare WHITE PAPER The next chapter of enterprise analytics and how payers can prepare Healthcare payers today are facing a changing healthcare marketplace that demands business model transformation and the redesign

More information

Insights and analytics by IBM MaaS360 with Watson

Insights and analytics by IBM MaaS360 with Watson Insights and analytics by IBM MaaS360 with Watson A cognitive approach to unified endpoint management to help transform your business Highlights Tap into the vast potential of mobility by uncovering business

More information

Accelerating Customer Engagement in Retail with Slalom s

Accelerating Customer Engagement in Retail with Slalom s Accelerating Customer Engagement in Retail with Slalom s 2016 Slalom Confidential International reach. Local expertise. Combining strategic insight and technology know-how Seattle, WA 17 markets 3,800+

More information

IBM Self Checkout System 6

IBM Self Checkout System 6 IBM Self Checkout System 6 Making self checkout smarter Highlights Modular platform with separate scanning, payment and bagging units helps optimize front-end checkout Offers retailers opportunity to speed

More information

IBM Smarter Cities Public Safety Emergency Management

IBM Smarter Cities Public Safety Emergency Management IBM Industry Solutions Government IBM Smarter Cities Public Safety Emergency Management 2 IBM Smarter Cities Public Safety Emergency Management The first obligation of a city is to protect its citizens

More information

Scorecarding with IBM Planning Analytics

Scorecarding with IBM Planning Analytics Scorecarding with IBM Planning Analytics Elevating the role of metrics in high-participation planning Highlights Link high-participation planning, budgeting and forecasting processes to actual performance

More information

IBM Kenexa BrassRing on Cloud

IBM Kenexa BrassRing on Cloud IBM Kenexa BrassRing on Cloud Industry-leading global talent acquisition solution Highlights Find the right talent for the right job at the right time. Help facilitate compliance with government regulations

More information

CareCore National uses DevOps approach to cut defects by 50 percent

CareCore National uses DevOps approach to cut defects by 50 percent CareCore National uses DevOps approach to cut defects by 50 percent IBM Rational software helps reduce software defects caused by issues with requirements Overview The need CareCore wanted to overhaul

More information

IBM Global Business Services Microsoft Dynamics AX solutions from IBM

IBM Global Business Services Microsoft Dynamics AX solutions from IBM IBM Global Business Services Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning 2 Microsoft Dynamics AX solutions from IBM Highlights Improve productivity

More information

Create Experiences. Build Customers. Drive Sales.

Create Experiences. Build Customers. Drive Sales. Create Experiences. Build Customers. Drive Sales. This page has been intentionally left blank In every market, in every minute, digital raises the bar Your customers are always connected. They know your

More information

Finance analytics: Seven hows and millions of whys

Finance analytics: Seven hows and millions of whys IBM Analytics White Paper Finance Analytics Finance analytics: Seven hows and millions of whys Spencer Lin, IBM Market Development and Insights Carl Nordman, IBM Institute for Business Value 2 Finance

More information

Transforming the financial services contact center

Transforming the financial services contact center Market briefing Transforming the financial services contact center With the growth of FinTech and rising consumer expectations, the financial services contact center is undergoing radical transformation.

More information

OpenPages Internal Audit Management: Internal audit and its evolving role in GRC

OpenPages Internal Audit Management: Internal audit and its evolving role in GRC IBM Software Business Analytics OpenPages OpenPages Internal Audit Management: Internal audit and its evolving role in GRC Creating an integrated partnership with the business 2 OpenPages Internal Audit

More information

Siebel Enterprise Marketing Suite

Siebel Enterprise Marketing Suite Siebel Enterprise Marketing Suite Oracle s Siebel Enterprise Marketing Suite is the industry s most complete enterprise marketing management platform for both business and consumer marketers. It offers

More information

Meeting Customer Expectations: Rehabilitating the Sales Experience to Drive Revenue Growth for Healthcare Manufacturers

Meeting Customer Expectations: Rehabilitating the Sales Experience to Drive Revenue Growth for Healthcare Manufacturers Meeting Customer Expectations: Rehabilitating the Sales Experience to Drive Revenue Growth for Healthcare Manufacturers CONTENTS Introduction 2 Determining Today s Revenue Drivers 5 Improving Customer

More information

Accenture and Adobe: Delivering Digital Experiences Together

Accenture and Adobe: Delivering Digital Experiences Together Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience. With so much crosstalk in today s global, digitally driven marketplace, it

More information

Making intelligent decisions about identities and their access

Making intelligent decisions about identities and their access Making intelligent decisions about identities and their access Provision users and mitigate risks with Identity Governance and Intelligence Highlights Provide a business-centric approach to risk-based

More information

IBM Business Analytics Case Competition April 6 13, 2012

IBM Business Analytics Case Competition April 6 13, 2012 IBM Business Analytics Case Competition April 6 13, 2012 Overview of Content What is analytics? (Slides 3-9) The Business Perspective (Slides 10-13) Smarter Commerce (Slides 14-20) Sample Business Scenarios

More information

ISV Partner Forum Learn. Grow. Engage. Smarter Commerce. Graham Crooks Industry Architect ISV and Developer Relations

ISV Partner Forum Learn. Grow. Engage. Smarter Commerce. Graham Crooks Industry Architect ISV and Developer Relations ISV Partner Forum Learn. Grow. Engage Smarter Commerce Graham Crooks Industry Architect ISV and Developer Relations 1 Today s Discussion What s driving the smarter consumer revolution? How is IBM addressing

More information

Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience

Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience Contents 1. What customer experience is 2. New user behaviors in the experience era 3. Connecting

More information

The Cognitive Bank: Redefining banks and banking

The Cognitive Bank: Redefining banks and banking Sales and Distribution Thought Leadership White Paper Banking The Cognitive Bank: Redefining banks and banking 2 The Cognitive Bank: Redefining banks and banking Bankers have always understood the value

More information

IBM Cloud Object Storage and CTERA

IBM Cloud Object Storage and CTERA Object Storage and CTERA Modernize file-based enterprise solutions with a single provider Benefits Bridges the gap between traditional storage management and cloud transformation for unstructured data

More information

IBM B2B enterprise service solutions

IBM B2B enterprise service solutions IBM B2B enterprise service solutions Helping communications service providers create new revenue streams by delivering the next generation of communications and IT services Highlights Cloud technology

More information

Delivering Success Together. Westcon-comstor brochure

Delivering Success Together. Westcon-comstor brochure Delivering Success Together Westcon-comstor brochure COMMITTED TO YOUR SUCCESS We are Westcon-Comstor we strive to be your preferred global technology distributor. With partnerships built on trust, we

More information

IBM Cloud point of view for Business Partners

IBM Cloud point of view for Business Partners IBM Cloud point of view for Business Partners Delivering IBM cloud innovation together GET STARTED! IBM Cloud IBM Cloud point of view for Business Partners 2 Welcome to a cloud built to integrate and enable

More information

WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD?

WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD? WHAT S DRIVING THE RETAIL BANKING INDUSTRY TO CLOUD? As they continue to emerge from the 2008 financial crisis, manage the regulatory landscape and navigate changing and increasingly higher customer demands,

More information

Avangate SkyCommerce Suite

Avangate SkyCommerce Suite Sky Suite Customer Centric for Software and Cloud Reach New Markets Instantly. Transact at Every Customer Touch Point. Optimize New Business Models on the Fly. For software and cloud services, the line

More information

Engaging healthcare consumers with artificial intelligence solutions

Engaging healthcare consumers with artificial intelligence solutions TECHNICAL WHITE PAPER Engaging healthcare consumers with artificial intelligence solutions How this advanced technology can help enhance the consumer experience, improve patient outcomes and lower operational

More information

TRANSFORMING THE RETAIL INDUSTRY THROUGH STRATEGIC IT

TRANSFORMING THE RETAIL INDUSTRY THROUGH STRATEGIC IT TRANSFORMING THE RETAIL INDUSTRY THROUGH STRATEGIC IT Executive Summary Thanks to digital leaders like Amazon and Apple, retail customers have become more technologically savvy than ever before. Customers

More information

Engaging employees to drive the business. How IBM uses workforce science, analytics and collaboration tools to build its Smarter Workforce.

Engaging employees to drive the business. How IBM uses workforce science, analytics and collaboration tools to build its Smarter Workforce. Engaging employees to drive the business How IBM uses workforce science, analytics and collaboration tools to build its Smarter Workforce. Contents The IBM Smarter Workforce Story 3 Talent 4 Big Insights

More information

GE Intelligent Platforms. Operational Excellence

GE Intelligent Platforms. Operational Excellence GE Intelligent Platforms Operational Excellence Drive Operational Excellence in manufacturing Continuous improvements in key areas of your operations can help you reduce manufacturing costs, protect profit

More information

Growing and retaining your customer base with customer analytics

Growing and retaining your customer base with customer analytics Vivian Braun, WW Solutions Marketing Manager 2 July 2015 Growing and retaining your customer base with customer analytics Content 2 The way customers engage with organizations is changing Organizations

More information

IBM Sterling B2B Integrator for B2B Collaboration

IBM Sterling B2B Integrator for B2B Collaboration IBM Sterling B2B Integrator for B2B Collaboration IBM gives you improve control beyond the edge of your enterprise Overview In this solution overview, you will learn: Marketplace momentum is gained as

More information

Customer Relationship Management Solutions for Vehicle Captive Finance. An Oracle White Paper October 2003

Customer Relationship Management Solutions for Vehicle Captive Finance. An Oracle White Paper October 2003 Customer Relationship Management Solutions for Vehicle Captive Finance An Oracle White Paper October 2003 Customer Relationship Management Solutions for Vehicle Captive Finance As part of a growth strategy,

More information

Locking down the TPO/TPM swivel chair

Locking down the TPO/TPM swivel chair IBM Software Industry Solutions Locking down the TPO/TPM swivel chair A guide for integrating Trade Promotion Planning to Execution Locking down the TPO/TPM swivel chair: A guide for integrating Trade

More information

Predictive Analytics for Donor Management

Predictive Analytics for Donor Management IBM Software Business Analytics IBM SPSS Predictive Analytics Predictive Analytics for Donor Management Predictive Analytics for Donor Management Contents 2 Overview 3 The challenges of donor management

More information

IBM Service Management Buyer s guide: purchasing criteria. Choose a service management solution that integrates business and IT innovation.

IBM Service Management Buyer s guide: purchasing criteria. Choose a service management solution that integrates business and IT innovation. IBM Service Management Buyer s guide: purchasing criteria Choose a service management solution that integrates business and IT innovation. Close the integration gap between business and IT innovation According

More information

IBM Software July 2011 Thought Leadership White Paper. What is MRM, and why are marketers investing in this technology?

IBM Software July 2011 Thought Leadership White Paper. What is MRM, and why are marketers investing in this technology? IBM Software July 2011 Thought Leadership White Paper What is MRM, and why are marketers investing in this technology? 2 What is MRM, and why are marketers investing in this technology? A time of unprecedented

More information

THE WISE PIVOT INTO SUPPLY CHAIN X.0

THE WISE PIVOT INTO SUPPLY CHAIN X.0 THE WISE PIVOT INTO SUPPLY CHAIN X.0 PAVING THE PATH TO PROFITABILITY IN THE DIGITAL WORLD In today s digital world, it is easier than ever to get the right products to the right places at the right time

More information

Epicor Partner Network

Epicor Partner Network Epicor Partner Network Epicor Award-Winning Company and Solutions At Epicor, we take pride in our commitment to excellence. Our company and solutions have been recognized by analysts, private companies,

More information

Banking & Capital Markets - Open Banking Executive Briefing Center, Brussels, February 8-9 th 2018

Banking & Capital Markets - Open Banking Executive Briefing Center, Brussels, February 8-9 th 2018 Banking & Capital Markets - Open Banking Executive Briefing Center, Brussels, February 8-9 th 2018 Joanna Molik, joanna.molik@microsoft.com Vivek Warrier vivekw@microsoft.com Co-created with customers

More information

Gain strategic insight into business services to help optimize IT.

Gain strategic insight into business services to help optimize IT. Closed-loop measurement and control solutions To support your IT objectives Gain strategic insight into business services to help optimize IT. Highlights Gain insight and visibility across the IT project

More information

INSIGHT. IBM Synchronizes Its Commerce 2.0 Strategy with "Smarter Commerce" Initiative IDC OPINION IN THIS INSIGHT SITUATION OVERVIEW

INSIGHT. IBM Synchronizes Its Commerce 2.0 Strategy with Smarter Commerce Initiative IDC OPINION IN THIS INSIGHT SITUATION OVERVIEW INSIGHT IBM Synchronizes Its Commerce 2.0 Strategy with "Smarter Commerce" Initiative Scott Guinn Simon Ellis Michael Fauscette Leslie Hand Mary Wardley Kimberly Knickle Global Headquarters: 5 Speen Street

More information

Avanade Digital Fashion

Avanade Digital Fashion Avanade Digital Fashion For the Retail Fashion Industry Overview Avanade Digital Fashion offers a complete and integrated digital solution and service portfolio, enabling fashion and apparel retailers

More information

VP SECURITIES A/S cuts costs with modern development tools

VP SECURITIES A/S cuts costs with modern development tools VP SECURITIES A/S cuts costs with modern development tools IBM Rational software and EGL technology facilitate migration and modernization Overview The need VP SECURITIES A/S needed to replace its CA Gen

More information

Improve the buying experience of configurable product and service bundles

Improve the buying experience of configurable product and service bundles White Paper Improve the buying experience of configurable product and service bundles Contents: 1 Introduction 1 Key benefits 2 IBM Sterling Configure, Price, Quote 4 Key differentiators Introduction Companies

More information

White paper. Watson Assistant: The Shortcut to Great Customer Service

White paper. Watson Assistant: The Shortcut to Great Customer Service White paper : The Shortcut to Great Customer Service 33% of Millennials are only willing to wait 1 to 3 minutes to get a response 52% have hung up on a customer service call 56% of Millennials have switched

More information

Blockchain for Business

Blockchain for Business Blockchain for Business René Bostic Technical VP of the Cloud Unit rbostic@us.ibm.com @ReneBosticAtiBM @CloudExpo #IBMCloud Technology innovations in the era of modern capitalism Capitalism 1776 Industrial

More information