Customer Awareness and Preference towards E-Banking Services of Banks (A Study of SBI)

Size: px
Start display at page:

Download "Customer Awareness and Preference towards E-Banking Services of Banks (A Study of SBI)"

Transcription

1 Customer Awareness and Preference towards E-Banking Services of Banks (A Study of SBI) Miss. R. Elavarasi II Yr MBA Student, School of Management, SASTRA University, Thanjavur, South India Dr.S.T.Surulivel Senior Assistant Professor, School of Management, SASTRA University, Thanjavur, South India ABSTRACT The purpose of this study is to create customer awareness & to find out what they most preferred e-banking services of banks. The study has been done in Kumbakonam City comprising a sample size of 200.After the data collection, researcher has identified which commercial bank provide better service with regards to e-banking services to customers and also identified satisfaction level of customer view about internet banking website of banks. The result of this analysis is showed that mean age of e-banking users is 0.795and respectively and the respondents were mostly men as compared to women. The data analysis shows that age, educational qualification, occupation, income level of customer are significant factor that decide usage of e-banking services of various banks in the study area. KEYWORDS: Banks, Awareness, Preferred E-Banking Services, Satisfaction Level, Occupation, Income level. INTRODUCTION Now a day s information technology plays a vital role in banking sector. Day by day increasing change in technology world, it leads to improve e-banking services of various banks. Traditional branch model of bank is now changing into new form of e-banking services like kiosk marketing machine, coin vending machines of SBI. It provides various advantages to customer of various banks.now-a-days people are educated more than olden days, today human lives becomes machine oriented and they don t have enough time to visit bank branch than ever before. E-Banking means providing banking products and services through electronic delivery channels like ATM,Internet banking,telephone banking and other electronic delivery channels.sbi has over 4500 ATM centres in India approximately. Automated Teller Machine (ATM) is electronic computerised telecommunication device that allows a customer to directly use a secured method of communication to access their bank accounts or make cash withdrawals and other services. Internet banking highly useful to the customer one who have computer with internet connection, they need not visit bank branch for their business transactions. Simply they can transact anywhere, anytime if they have internet connection. By dialing the telebanking number customer can get various facilities like cheque book request, balance inquiry etc. IRJBM April Volume No IV Page 59

2 State bank of India introduced coin vending machine, kiosk marketing machine for their customers to get their services quickly without delay. Apart from these services, SBI provide SBI e-tax, demateservices-pay, State bank mobicash. STATEMENT OF THE PROBLEM SBI introduced ATM facility since the last four-five years. As the use of ATM is increasing day by-day, it is important to study the customer preference towards use of ATM services in Kumbakonam city. This study is one of such an attempt. Identification of information needed to solve the problem,selection or development of instruments for gathering the information,identification of target population and determination of sampling procedure,design of procedure for information collection,collection of information,analysis of information,generalizations and/or predictions. OBJECTIVES OF THE RESEARCH To evaluate the awareness of E-Banking among the customers of SBI. To measure the customer satisfaction in E-Banking services provided by SBI. To study the most preferred E-Banking service offered by SBI To know which age group of customers is using different e-banking facilities. To know the cause why customers are not using internet banking. LIMITATION OF THE STUDY Some respondents were hesitating to give true responses. The data was collected within 1 month time period. The inferences apply only to the respondents of Kumbakonam City and are not applicable to any other place and cannot be generalized. RESEARCH METHODOLOGY This research follows the survey research methodology based on previous research in related area;a questionnaire was constructed to study the customer preference towards e-banking services of banks. After pilot testing the questionnaire was administered to 200 persons who have account in SBI.Here we take minimum age as 20 years. The data was obtained through the use of structured questionnaire and convenience sampling.the data were analysed with percentage method, frequencies and correlation, chi-square tests.charts and tables are also prepared. REVIEW LITERATURE Abou-Robich, Moutaz (2005)studied how to analyse comfort levels and attitude of users towards online banking facilities. The findings resulted that there is a correlation between attitude towards e-banking and feeling of security with regard to their demographic variables. Isern, Jennifer (2008) pointed out that a positive relationship between the level of financial infrastructure and the level of competition and a negative relationship between the degree of state ownership in a banking sector and the level of competition. Reynolds, John (2007) said that 2006 e-banking technology services industry customer loyalty survey data results in order to improve marketing resource allocation for corporate e- banking products and services. IRJBM April Volume No IV Page 60

3 Huang, Haibo (2005) reveals that the successful introduction electronic money and e- banking services depends mainly on people acceptance.the major finding is that although e- banking customers more or less have some common characteristics, they differ across different types of e-banking services. Taft, Jeanette (2007) pointed out that Technology Acceptance Model (TAM) as applied to a specific type of technology: e-banking.they suggested that e-banking prior training, perceived ease of use of e-banking technology. Jeon, Kiyong (2014) have said that consumer prefer larger banks in U.S.Because they has to reduce their transportation cost by way of larger banks have multiple ATM centre s across the country. Lee, Jihyun (2003) examined that to identify whether customer intention affecting to use online financial services.the effects of attitude toward behaviour,subjective norm were examined.demographic variables were included as control variables. Ding, Xin (2007) reveals that consider for research consumer behaviour on internet in the last years.the findings conclude that customer behaviour from self-service, Service quality and experience design perspectives. Wamalwa, Tom (2006) said that whether internet banking strategies were aligned with the bank s core business based or not identified. Featherman, MauricioSanchez (2002) studied that perceived risk inhibited consumer adoption intentions as well as perception of the usability, usefulness of online payment. Bayles, MichelleEsther (2004) have said that investigating factor contribute their decision to bank online, frequency of banking activities. Massad, Nelson (2003) contributed at a theoretical level by providing deeper understanding of the transactions between customers and service providers. Yee Yen, Yuen (2011) have said that comparison between factors affecting consumer acceptance of internet banking services between developed and developing countries. Siregar, DonaD (2004) investigate that the relative importance of different factors influence bank decision on going public over consolidating with other banking organisations.many banks experienced consolidation through merger acquisitions (M&A). Bauer, Keldon.J (2002) examined that bankers and consumers are both interested in the potential for internet banking. Thefindings show that banks too have been developing their infrastructure to address what they perceive as a growing demand for online services. Yousafzai, Shumaila Yakub Khan (2005)has said that to develop aconceptual model that determines how intentions towards the use of internet banking are formed and to what extent they are related to the actual use of internet banking. Ubadineke, Francis.N (2009) indicated that advances ininformation technology and telecommunications are resulting in new delivery channels for bank products and services in the developing countries. IRJBM April Volume No IV Page 61

4 Nor, KhalilMd (2005) results indicate that the model provides a good understanding of factors that influence the intention to use internet banking. Chen,Lisa(2012) studied that will increase our understanding in financial,accounting,management of information system,business administration and decision making related to the adoption of Internet banking in Mainland China. Adham, KhairulAkmaliah (2000) indicated that Malaysian banks could be grouped into two in regard to their reasons for adopting the electronic delivery systems. DATA ANALYSIS& INTERPRETATION In the present scenario preference among customer for e-banking services of banks is differ from one person to other person, so to understand preference of different customer the researcher have used various dimension such as usage of e-banking service,most preferred service, convenience,security, accessibility,satisfaction level of customer using internet banking. Table 1- FREQUENCY ANALYSIS OF DEMOGRAPHIC VARIABLES Variables Category Frequency Percentage frequency Male Gender Female Age Educational Qualification Above Up to SSLC 10 5 UG PG Occupation Source: Primary data Professional Other Business Employee Professional Student Other 10 5 Above table 1- shows that most of the respondents are men (79.5%), they are using e-banking service in research area as compared to women in the city. On a Percentage basis, age group falls on 33.5%, similarly age group falls on the same percentage.35% of respondents qualification is UG and also same percentage of qualification is PG too. Out of IRJBM April Volume No IV Page 62

5 200 respondents, 35% of them are employee and as well as student and remaining fall under other category. Table 2- Relationship between Occupation & Their Use of E-Banking Services Correlation Occupation E-banking services Occupation Above table 2 shows that there is a weak relationship between occupation and use of E- Banking services of SBI. This means that changes in occupation are not correlated with changes in use of E-Banking services of SBI. If r = 0.01, finally it conclude that these variables were not strongly correlated. Table 3- Correlation between Convenience and Ease of Use in Banking Website Correlation Rate convenience as areason for opening account View about ease of use in bank website Rate convenience as a reason for opening account Above table 3 shows that there is a strong relationship between convenience as a reason for opening internet account and view about ease of use in bank website.it clearly shows that changes in convenience are correlated with changes in view about ease of use in bank website.it concludes that these variables were strongly correlated. Chart 1- Frequency Analysis of Most Preferred E-Banking Services ofsbi IRJBM April Volume No IV Page 63

6 Above chart -1 indicate that 42% of respondents were prefer ATM &Online banking for their day-to-day activities. 23% of them were preferred using ATM as their next preference in various e-banking channels. 17% of the respondents were preferred mobile banking because new applications are introduced day by day by the information technology world.so it is highly useful to them to transact fraction of second using new mobile banking applications.sms banking preferred by 4% of the respondents. Chart 2- Reasons for Non-Adoption of Internet Banking By the Customers Above chart 2 shows the results that main reason for not opening an internet bank account by the customers of SBI. Based on this study finds that major reason that literacy level is low as compared to other cities because they depend on mainly agriculture business in this area and also customers of State bank of India not aware of internet banking facilities and they don t know how to use it. Table 3- Based on Age Group Preference one-banking Facilities ofbanks. Age Preference on e-banking facilities Above Source: Primary data IRJBM April Volume No IV Page 64

7 Chart 3 Based on age group preference on e-banking facilities Above chart 3- resulted that 80% of the respondents under age group category were prefer ATM& Online banking for their financial transactions age group were prefer ATM&Mobile banking. 30% of the respondent under were prefer ATM.Remaining age group and Above 60 age group category prefer ATM,Sms banking, Telephone banking, other etc.. Table 4- Customer Satisfaction Level in Internet Banking Website Variables Mean Rank Chi-square significance at 5%level Page setup/menu flow 1.22 Ease of use/navigation 1.45 Speed of page loading 1.57 Content Df=3 P=0.000 Variety of transactions 1.22 Visual design 1.70 Above table 4 shows that outcome of satisfaction level of customer using bank website. It clearly resulted that significant value = 0.000,so null hypothesis(h0) is accepted, there is a significant relationship between view about internet banking website and customer satisfaction. IRJBM April Volume No IV Page 65

8 Table 5- Relationship between factors as a reason for opening internet bank account. Variables chi-square value Significant value Results Convenience H0 is accepted Ease of use H0 is accepted Security H0 is accepted Accessibility H0 is accepted Bank service H0 is accepted User friendliness H0 is accepted Customer relations H0 is accepted Account security H0 is accepted Online shopping H0 is accepted Above table 5 shows that outcome of relationship between various factors like convenience, accessibility, ease of use, security, etc are important reason for opening an internet bank account. Based on this analysis find that there is a significant relationship between reason of opening bank account and security of transaction, ease of use, accessibility, bank service online shopping, and customerrelations significant relationship between them. FINDINGS, RECOMMENDATIONS & CONCLUSION It is found from this study that younger generation were using electronic banking services are more as compared to older generation because of new innovation in information technology and their adoption level is high in e-banking.above 60 age group category were using e- banking services are less than others.risk is one of the factor customer were consider while opening an internet bank account.they didn t feel secure in the internet banking. The respondents preferred ATM, Online banking, Mobile banking, Sms banking for their financial transactions. From customer point of view that private bank provide better services as compared to public banks, But for secured transaction public banks will be preferred by most of the respondents. On the basis of data analysis and interpretations, the following suggestions can be made, To increase awareness among people, SBI should advertise and conduct special awareness programs to make E-Banking services more popular among customers.sbi should increase ATM centres nearby customer place like cinema theatres, markets etc.most of the respondents like E-banking services provided by SBI.But they hesitate to use because they don t know how to use it in correct manner. SBI should try to give proper training or other solution to solve this problem and it should try to improve their service level to face the stiff competition given by other commercial banks. E-banking technology is highly useful to customers as well as banks and other organisations like government organsiations.to increase productivity, efficiency, service quality of banks, expansion of banks globally e-banking is major important of all commercial banks to adopt in their countries as well as their customers. SBI should try to maintain proper system of maintenance for internet banking. IRJBM April Volume No IV Page 66

9 REFERENCES 1. Abou-Robieh, Moutaz A study of e-banking security perceptions and customer satisfaction issues.(2005) 2. Ding, Xin Three studies of service operations and customer experience design in online services (2007). 3. Featherman, Mauricio Sanchez Evaluative criteria and user acceptance of Internetbased financial transaction processing systems (2002). 4. Huang,Haibo Essays in electronic money and banking(2005) 5. Isern,Jennifer A cross-country analysis of the effects of e-banking and financial infrastructure on financial sector competition: A Schumpeterian shift?(2008) 6. Jeon, Kiyong Essayson banking industry: ATM(Automatic Teller Machine)(2014) 7. Lee, Jihyun Factors affecting intention to use online financial services (2003). 8. Reynolds, John A retrospective data examination of customer loyalty in the e- banking technology services industry: Strategies for new successes(2007) 9. Taft, Jeanette An examination of the antecedents of electronic banking technology acceptance and use(2007) 10. Wamalwa, Tom The impact of internet banking on banks: A descriptive and evaluative case study of a large United states bank (2006). IRJBM April Volume No IV Page 67

International Journal of Innovative Research in Management Studies (IJIRMS) ISSN (Online): Volume 1 Issue 4 May 2016

International Journal of Innovative Research in Management Studies (IJIRMS) ISSN (Online): Volume 1 Issue 4 May 2016 A STUDY ON CUSTOMER PREFERENCE TOWARDS E-BANKING SERVICES OF PRIVATE BANKS IN MADURAI S.Srinidhi* Dr. Albin D Robert Lawrence** *II Year MBA Student, School of Management, SASTRA University, Thanjavur,

More information

ONLINE BANKING SERVICES AND CUSTOMER SATISFACTION: A COMPARATIVE STUDY OF PUBLIC AND PRIVATE BANKS IN UDAIPUR CITY

ONLINE BANKING SERVICES AND CUSTOMER SATISFACTION: A COMPARATIVE STUDY OF PUBLIC AND PRIVATE BANKS IN UDAIPUR CITY IMPACT: International Journal of Research in Business Management (IMPACT: IJRBM) ISSN(E): 2321-886X; ISSN(P): 2347-4572 Vol. 3, Issue7, Jul 2015, 1-6 Impact Journals ONLINE BANKING SERVICES AND CUSTOMER

More information

Primax International Journal of Commerce and Management Research

Primax International Journal of Commerce and Management Research IMPACT OF TECHNOLOGY TRANSFORMATION ON JOB CONTENT WITH SPECIAL REFERENCE TO PUBLIC SECTOR BANKS IN NAGPUR CITY Priyanka Amlesh Deshmukh 1 Abstract Indian public sector banks have been going with tremendous

More information

Customer perception towards E-Banking services: A study with reference to Vijaya bank, Mysuru city

Customer perception towards E-Banking services: A study with reference to Vijaya bank, Mysuru city WWJMRD 2016; 2(7): 38-42 www.wwjmrd.com Impact Factor MJIF: 4.25 e-issn: 2454-6615 Veena K.P Associate Professor, Dept. of Master of Business Administration (MBA), Visvesvaraya Technological University,

More information

Customer Satisfaction of E-Banking Services In Public Sector Banks, Chennai

Customer Satisfaction of E-Banking Services In Public Sector Banks, Chennai Customer Satisfaction of E-Banking Services In Public Sector Banks, Chennai A.Devi Research Scholar, Bharathiar University, Coimbatore & Dr.G.P.Raman Research Guide and Supervisor, Bharathiar University

More information

Impact of E-banking on customer satisfaction level : with special reference to Jabalpur (M.P.)

Impact of E-banking on customer satisfaction level : with special reference to Jabalpur (M.P.) Impact of E-banking on customer satisfaction level : with special reference to Jabalpur (M.P.) Meghna Jain & Anil Kumar Dhagat *Research Scholar Rani DurgavatiVishwaVidyalaya, Jabalpur (M.P.) India meghnajain13@gmail.com

More information

International Journal of Innovative Research in Management Studies (IJIRMS) ISSN (Online): Volume 1 Issue 4 May 2016

International Journal of Innovative Research in Management Studies (IJIRMS) ISSN (Online): Volume 1 Issue 4 May 2016 A STUDY ON THE CUSTOMER OPINION ABOUT BANKING SERVICES WITH SPECIAL REFERENCE TO SBI, MAIN BRANCH, TRICHY J.Keerthana* *II Year MBA Student, School of Management, SASTRA University, Thanjavur, South India

More information

International Journal of Multidisciplinary Research and Modern Education (IJMRME) ISSN (Online): (www.rdmodernresearch.

International Journal of Multidisciplinary Research and Modern Education (IJMRME) ISSN (Online): (www.rdmodernresearch. A STUDY ON CUSTOMER SATISFACTION TOWARDS SERVICE PROVIDED BY STATE BANK OF INDIA - WITH SPECIAL REFERENCE TO ERODE DISTRICT K. R. Sakthi Devi* & Dr. R. Eswaran** * Assistant Professor, PG & Research Department

More information

SUMMARY, FINDINGS, CONCLUSION AND SUGGESTIONS

SUMMARY, FINDINGS, CONCLUSION AND SUGGESTIONS SUMMARY, FINDINGS, CONCLUSION AND SUGGESTIONS Deepa Paul A study on the banking habits of the people of Kerala, Thesis. Department of Commerce and Management Studies, University of Calicut, 2012 Chapter

More information

A STUDY ON UTILIZATION OF E-SERVICES OFFERED BY RETAIL BANKS IN BANGALORE CITY

A STUDY ON UTILIZATION OF E-SERVICES OFFERED BY RETAIL BANKS IN BANGALORE CITY A STUDY ON UTILIZATION OF E-SERVICES OFFERED BY RETAIL BANKS IN BANGALORE CITY VINCENT PAUL 1 & Dr. KARTHIGAI PRAKASAM 2 1 Faculty, Central Academics, Manipal Academy of Banking, Bangalore, Karnataka,

More information

The influence of core banking system in Punjab national bank: A study of customers feed back in Mysuru City

The influence of core banking system in Punjab national bank: A study of customers feed back in Mysuru City International Journal of Commerce and Management Research ISSN: 2455-1627, Impact Factor: RJIF 5.22 www.managejournal.com Volume 3; Issue 5; May 2017; Page No. 63-67 The influence of core banking system

More information

International Journal of Multidisciplinary Research and Modern Education (IJMRME) Impact Factor: 6.725, ISSN (Online):

International Journal of Multidisciplinary Research and Modern Education (IJMRME) Impact Factor: 6.725, ISSN (Online): A STUDY ON LEVEL OF SATISFACTION OF CUSTOMERS TOWARDS VARIOUS TECHNOLOGY USED IN PUBLIC SECTOR BANKS WITH REFERENCE TO COIMBATORE DISTRICT N. Jisha* & Dr. C. R. Karpagam** * Assistant Professor, School

More information

A STUDY OF ATM USAGE IN BANKS IN LUCKNOW, KANPUR AND VARANASI

A STUDY OF ATM USAGE IN BANKS IN LUCKNOW, KANPUR AND VARANASI I.J.E.M.S., VOL.3(2) 212: 156-161 ISSN 2229-6X A STUDY OF ATM USAGE IN BANKS IN LUCKNOW, KANPUR AND VARANASI SHARIQ MOHAMMED & TANDON RAMESHWAR International Institute For Special Education (IISE), Lucknow-226

More information

Customer Adoption and Satisfaction on Internet Banking Services-An Analytical Study of Banks in Coimbatore City

Customer Adoption and Satisfaction on Internet Banking Services-An Analytical Study of Banks in Coimbatore City International Journal of Multidisciplinary and Current Research ISSN: 2321-3124 Research Article Available at: http://ijmcr.com Customer Adoption and Satisfaction on Internet Banking Services-An Analytical

More information

Customer Satisfaction Towards Services Provided by State Bank of India- A Study of Bhubaneswar City

Customer Satisfaction Towards Services Provided by State Bank of India- A Study of Bhubaneswar City 2018 IJSRST Volume 4 Issue 5 Print ISSN: 2395-6011 Online ISSN: 2395-602X Themed Section: Science and Technology Customer Satisfaction Towards Services Provided by State Bank of India- A Study of Bhubaneswar

More information

A study on service quality gap in banking sector, with special reference to State bank of India in Salem city

A study on service quality gap in banking sector, with special reference to State bank of India in Salem city 2017; 3(3): 887-891 ISSN Print: 2394-7500 ISSN Online: 2394-5869 Impact Factor: 5.2 IJAR 2017; 3(3): 887-891 www.allresearchjournal.com Received: 14-01-2017 Accepted: 15-02-2017 P Lakshmishree M.Phil.

More information

INFLUENCE FACTORS ON INTENTION TO USE MOBILE BANKING

INFLUENCE FACTORS ON INTENTION TO USE MOBILE BANKING INFLUENCE FACTORS ON INTENTION TO USE MOBILE BANKING 1 KYUNGTAG LEE, 2 JEONGWOO KIM, 3 MIJIN NOH 1,2 Yeungnam University, 3 Kyungpook National University E-mail: 1 mykr21@gmail.com, 3 yomydragon@naver.com,

More information

COMMONWEALTH JOURNAL OF COMMERCE & MANAGEMENT RESEARCH MOBILE BANKING: AN EMPLOYEES PERSPECTIVE

COMMONWEALTH JOURNAL OF COMMERCE & MANAGEMENT RESEARCH MOBILE BANKING: AN EMPLOYEES PERSPECTIVE MOBILE BANKING: AN EMPLOYEES PERSPECTIVE Mohsina Khan Ph.D. Scholar, Department of Banking and Business Economics, UCCMS, Mohan Lal Sukhadia University, Udaipur ABSTRACT Nowadays customers required more

More information

An Analysis of Services Provided By the Banks through E-Banking in Rajasthan with Special Reference to Udaipur City

An Analysis of Services Provided By the Banks through E-Banking in Rajasthan with Special Reference to Udaipur City An Analysis of Services Provided By the Banks through E-Banking in Rajasthan with Special Reference to Udaipur City 1 Meena Meghwal, 2 Dr. Ashok Nagar 1 Research Scholar, 2 Professor (Department of Banking

More information

PROBLEMS AND PROSPECTUS OF ONLINE SHOPPING

PROBLEMS AND PROSPECTUS OF ONLINE SHOPPING International Journal of Management, IT & Engineering Vol. 8 Issue 7, July 2018, ISSN: 2249-0558 Impact Factor: 7.119 Journal Homepage: Double-Blind Peer Reviewed Refereed Open Access International Journal

More information

A Study on the Customer Awareness of E- Banking Services in Madurai City

A Study on the Customer Awareness of E- Banking Services in Madurai City A Study on the Customer Awareness of E- Banking Services in Madurai City 1 R. Nagaraj, 2 Dr. P. Jegatheeswari Research Scholar, Associate Professor Department of Management Studies 1 Madurai Kamaraj University,

More information

Customer Perception on E-Banking Service

Customer Perception on E-Banking Service Volume 8, Issue 4, October 2015 Customer Perception on E-Banking Service Dr. Uday Singh Rajput Asst. Professor, Dept. of Management Studies, Shri Ram Institute of Information Technology, Banmore Abstract

More information

Internet Experience & Trust helps in positive attitude towards Internet Banking

Internet Experience & Trust helps in positive attitude towards Internet Banking International Journal of Management, IT & Engineering Vol. 7 Issue 4, April 2017, ISSN: 2249-0558 Impact Factor: 7.119 Journal Homepage: Double-Blind Peer Reviewed Refereed Open Access International Journal

More information

CUSTOMERS ATTITUDE TOWARDS MOBILE PHONE NETWORKS SERVICE PROVIDERS IN SALEM DISTRICT

CUSTOMERS ATTITUDE TOWARDS MOBILE PHONE NETWORKS SERVICE PROVIDERS IN SALEM DISTRICT CUSTOMERS ATTITUDE TOWARDS MOBILE PHONE NETWORKS SERVICE PROVIDERS IN SALEM DISTRICT S. GNANALAKSHMI Assistant Professor, Department of Commerce, Jairam Arts and Science College, Salem -636 008. --------------------------------------------------------------------------------------------------------------------------------------------

More information

Challenges of New Generation Bank in Providing E-Banking Service to the Customers in Cuddalore District C.C. Anitha Dr. P.Murugan

Challenges of New Generation Bank in Providing E-Banking Service to the Customers in Cuddalore District C.C. Anitha Dr. P.Murugan Challenges of New Generation Bank in Providing E-Banking Service to the Customers in Cuddalore District C.C. Anitha Dr. P.Murugan Department of Commerce, Research and Development Centre, Bharathiar University,

More information

A STUDY ON CUSTOMER SATISFACTION OF MODERN BANKING SYSTEM

A STUDY ON CUSTOMER SATISFACTION OF MODERN BANKING SYSTEM A STUDY ON CUSTOMER SATISFACTION OF MODERN BANKING SYSTEM Dr. P. JAYAKUMAR 1 Dr. M. VINCENT SAHAYARAJ 2 1 Assistant Professor in Economics, Department of Economics, St.Joseph s College (Autonomous), Tiruchirappalli.

More information

Automated Teller Machine - A Study With Reference To Awareness And Satisfaction Of Customers

Automated Teller Machine - A Study With Reference To Awareness And Satisfaction Of Customers Automated Teller Machine - A Study With Reference To Awareness And Satisfaction Of Customers Dr Subramanian. S Professor of Finance, Dilla University, Ethiopia ABSTRACT In the liberalized, privatized and

More information

A COMPARATIVE STUDY ON SATISFACTION OF CUSTOMERS OF PUBLIC SECTOR AND PRIVATE SECTOR BANKS TOWARDS E BANKING IN TIRUNELVELI DISTRICT

A COMPARATIVE STUDY ON SATISFACTION OF CUSTOMERS OF PUBLIC SECTOR AND PRIVATE SECTOR BANKS TOWARDS E BANKING IN TIRUNELVELI DISTRICT Management A COMPARATIVE STUDY ON SATISFACTION OF CUSTOMERS OF PUBLIC SECTOR AND PRIVATE SECTOR BANKS TOWARDS E BANKING IN TIRUNELVELI DISTRICT K.Thanga Glara *1, Dr. C. Eugine Franco 2 *1 Assistant Professor

More information

To study consumer awareness & perception towards usage of Mobile Banking Prof. Amit P. Wadhe 1 and Prof Shamrao Ghodke 2

To study consumer awareness & perception towards usage of Mobile Banking Prof. Amit P. Wadhe 1 and Prof Shamrao Ghodke 2 To study consumer awareness & perception towards usage of Mobile Banking Prof. Amit P. Wadhe 1 and Prof Shamrao Ghodke 2 1,2 Global Institute of Management, Velhale, Sangamner ABSTRACT The major banks

More information

A Study on Buyer Satisfaction in Residential Apartment With Reference to VGN Infra Pvt. Ltd

A Study on Buyer Satisfaction in Residential Apartment With Reference to VGN Infra Pvt. Ltd A Study on Buyer Satisfaction in Residential Apartment With Reference to VGN Infra Pvt. Ltd Abstract: F. Jesin Esther Mary II MBA Yr Student,School of Management, SASTRA University, Thanjavur, TamilNadu-India

More information

AN EMPIRICAL STUDY ON CUSTOMER'S SATISFACTION OF ATM SERVICES IN BANGALORE CITY

AN EMPIRICAL STUDY ON CUSTOMER'S SATISFACTION OF ATM SERVICES IN BANGALORE CITY International Journal of Research in Finance and Marketing(IJRFM) Available online at :http://euroasiapub.org/current.php?title=ijrfm, pp. 64~88 Thomson Reuters ID: L-5236-2015 AN EMPIRICAL STUDY ON CUSTOMER'S

More information

Dr.Subba Rao Ebicherla, Assistant Professor Department of Management Studies, Baba Institute of Technology and Sciences, P.M. Palem, Visakhapatnam, AP

Dr.Subba Rao Ebicherla, Assistant Professor Department of Management Studies, Baba Institute of Technology and Sciences, P.M. Palem, Visakhapatnam, AP Dr.Subba Rao Ebicherla, Assistant Professor Department of Management Studies, Baba Institute of Technology and Sciences, P.M. Palem, Visakhapatnam, AP Internet Banking is a term used to describe banking

More information

International Journal of Interdisciplinary Research in Arts and Humanities (IJIRAH) Impact Factor: 5.225, ISSN (Online):

International Journal of Interdisciplinary Research in Arts and Humanities (IJIRAH) Impact Factor: 5.225, ISSN (Online): CONSUMER BEHAVIOUR AND SATISFACTION TOWARDS ONLINE SHOPPING A STUDY WITH REFERENCE TO TIRUPPUR DISTRICT Dr. A. Lakshmanan* & Dr. V. Karthik** * Assistant Professor in Commerce with CA, Maharani Arts &

More information

Service Quality of Automated Teller Machine and Customer Satisfaction: A Case Study of State Bank of India, Patna (Bihar)

Service Quality of Automated Teller Machine and Customer Satisfaction: A Case Study of State Bank of India, Patna (Bihar) DOI : 10.18843/ijms/v5i4(5)/04 DOIURL :http://dx.doi.org/10.18843/ijms/v5i4(5)/04 Service Quality of Automated Teller Machine and Customer Satisfaction: A Case Study of State Bank of India, Patna (Bihar)

More information

Study of Consumer Perception on Online Shopping

Study of Consumer Perception on Online Shopping Study of Consumer Perception on Online Shopping Dr. Jaimin Patel Assistant Professor, Faculty of Commerce GLS University ABSTRACT: India has more than 110 million internet users out of which one half opt

More information

A STUDY OF THE PERCEPTION AND ACCEPTABILITY OF ELECTRONIC BANKING OF CUSTOMERS OF SELECTED BANKS

A STUDY OF THE PERCEPTION AND ACCEPTABILITY OF ELECTRONIC BANKING OF CUSTOMERS OF SELECTED BANKS A STUDY OF THE PERCEPTION AND ACCEPTABILITY OF ELECTRONIC Dr. Navpreet Singh Sidhu* BANKING OF CUSTOMERS OF SELECTED BANKS Abstract: Perception is a process by which individuals organize and interpret

More information

RURAL CUSTOMERS AWARENESS AND SATISFACTION ON E- BANKING. Pollachi.

RURAL CUSTOMERS AWARENESS AND SATISFACTION ON E- BANKING. Pollachi. RURAL CUSTOMERS AWARENESS AND SATISFACTION ON E- BANKING S.LOGANAYAKI 1 M.KANAGAMANI 2 1 Assistant Professor, PG Department of Commerce with Computer Applications, NGM College, Pollachi. 2 Research Scholar,

More information

A COMPARATIVE STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING AND TRADITIONAL SHOPPING WITH SPECIAL REFERENCE TO TIRUNELVELI DISTRICT

A COMPARATIVE STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING AND TRADITIONAL SHOPPING WITH SPECIAL REFERENCE TO TIRUNELVELI DISTRICT International Journal of Economics, Commerce and Research (IJECR) ISSN(P): 2250-0006; ISSN(E): 2319-4472 Vol. 4, Issue 1, Feb 2014, 1-6 TJPRC Pvt. Ltd. A COMPARATIVE STUDY ON CUSTOMER SATISFACTION TOWARDS

More information

Analysis of Customer Satisfaction during Online Purchase

Analysis of Customer Satisfaction during Online Purchase Analysis of Customer Satisfaction during Online Purchase Dr. E. B. Khedkar Dean, Faculty of Management Sciences, Savitribai Phule Pune University (Formerly University of Pune) & Director, D Y Patil Institute

More information

A STUDY ON THE WORK ENVIRONMENT AND EMPLOYEES COMMITMENT TOWARDS THE ORGANIZATION AT EXECUTIVE LEVEL IN A LEADING MINE INDUSTRY

A STUDY ON THE WORK ENVIRONMENT AND EMPLOYEES COMMITMENT TOWARDS THE ORGANIZATION AT EXECUTIVE LEVEL IN A LEADING MINE INDUSTRY International Journal of Innovative Research in Management Studies (IJIRMS) Volume 2, Issue 3, April 2017. pp.77-81. A STUDY ON THE WORK ENVIRONMENT AND EMPLOYEES COMMITMENT TOWARDS THE ORGANIZATION AT

More information

CUSTOMER S AWARENESS AND UTILIZATION OF E-BANKING SERVICES A CASE STUDY IN PALANI

CUSTOMER S AWARENESS AND UTILIZATION OF E-BANKING SERVICES A CASE STUDY IN PALANI CUSTOMER S AWARENESS AND UTILIZATION OF E-BANKING SERVICES A CASE STUDY IN PALANI R. Jeyanthi Assistant Professor, Department of Commerce (SF), Arulmigu Palaniandavar College of Arts & Culture, Dindigul

More information

COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS

COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS M.Abdul Rahuman Assistant Professor Department of Commerce Sadakathullah Appa College, Tirunelveli Dr.A.Abdul

More information

[Rajeswari, 4(9) September, 2017] ISSN: IMPACT FACTOR

[Rajeswari, 4(9) September, 2017] ISSN: IMPACT FACTOR A STUDY ONCUSTOMER SATISFACTION TOWARDS RELIANCE JIO, RANIPET Mrs. P. Rajeswari *1 & S. Hepsibah 2 *1 M.B.A., M.Phil, Assistant Professor, DKM College for Women, Vellore. 2 M.Phil Scholar, Management studies,

More information

Customer satisfaction on e-banking;a study with special reference to mayiladuthurai

Customer satisfaction on e-banking;a study with special reference to mayiladuthurai MPRA Munich Personal RePEc Archive Customer satisfaction on e-banking;a study with special reference to mayiladuthurai J Swaminathan and A. Ananth A.V.C College of Engineering, India August 2010 Online

More information

CUSTOMER PERCEPTION ON SERVICE QUALITY IN CONNEXIONS A RETAIL SHOPPING MALL AT SALEM DISTRICT IN TAMILNADU AN EMPIRICAL STUDY

CUSTOMER PERCEPTION ON SERVICE QUALITY IN CONNEXIONS A RETAIL SHOPPING MALL AT SALEM DISTRICT IN TAMILNADU AN EMPIRICAL STUDY 208 CUSTOMER PERCEPTION ON SERVICE QUALITY IN CONNEXIONS A RETAIL SHOPPING MALL AT SALEM DISTRICT IN TAMILNADU AN EMPIRICAL STUDY ABSTRACT S. VIJAY ANAND*; DR. M. SELVARAJ** *Research Scholar, Coimbatore

More information

LIST OF TABLES. Table No. Title Page No.

LIST OF TABLES. Table No. Title Page No. LIST OF TABLES Table No. Title Page No. 1.1 Number of Banks in Salem District 15 1.2 Number of bank Branches in Salem District 16 1.3 Number of Sample Size in Customers and Bank Executives in Salem District

More information

IMPACT OF ACADEMICIANS COMMITMENT FORMS ON WORK-LIFE BALANCE IN ENGINEERING INSTITUTIONS

IMPACT OF ACADEMICIANS COMMITMENT FORMS ON WORK-LIFE BALANCE IN ENGINEERING INSTITUTIONS IMPACT OF ACADEMICIANS COMMITMENT FORMS ON WORK-LIFE BALANCE IN ENGINEERING INSTITUTIONS A.Anandh kumar, Assistant Professor, Sree Sastha Institute of Engineering & Technology, Chennai Abstract The study

More information

An Exploratory Study on Adoption and Use of SMS/Mobile Banking in India with Special Reference to Public Sector Banks

An Exploratory Study on Adoption and Use of SMS/Mobile Banking in India with Special Reference to Public Sector Banks Volume 5 Issue 11 (May 2013) An Exploratory Study on Adoption and Use of SMS/Mobile Banking in India with Special Reference to Public Sector Banks 70 Dr. Garima Malik*, Mr. Kapil Gulati** Banking through

More information

A STUDY ON AWARENESS LEVEL OF MOBILE WALLETS SERVIVES AMONG MANAGEMENT STUDENTS

A STUDY ON AWARENESS LEVEL OF MOBILE WALLETS SERVIVES AMONG MANAGEMENT STUDENTS A STUDY ON AWARENESS LEVEL OF MOBILE WALLETS SERVIVES AMONG MANAGEMENT STUDENTS M. Manikandan, Research Scholar, Alagappa Institute of Management, Alagappa University, Karaikudi Dr. S. Chandramohan, Professor,

More information

Consumer s buying behavior towards online shopping. *Balamurugan K and Munish Kumar M. Abstract

Consumer s buying behavior towards online shopping. *Balamurugan K and Munish Kumar M. Abstract Volume: 3; No: 4; December-2017. pp 377-385. ISSN: 2455-3921 Consumer s buying behavior towards online shopping *Balamurugan K and Munish Kumar M Asst. Professor in Commerce, IHRD College of Applied science

More information

A COMPARATIVE STUDY ON MOTIVES OF ONLINE AND OFFLINE BANKING CONSUMERS: A CASE STUDY OF UDAIPUR CITY

A COMPARATIVE STUDY ON MOTIVES OF ONLINE AND OFFLINE BANKING CONSUMERS: A CASE STUDY OF UDAIPUR CITY A COMPARATIVE STUDY ON MOTIVES OF ONLINE AND OFFLINE BANKING CONSUMERS: A CASE STUDY OF UDAIPUR CITY 1 Jitendra Charan, 2 Dr. Amit Sharma 1 Research Scholar, 2 Assistant Professor, Department of Management

More information

ADOPTION OF E-BANKING IN DIGITAL ERA

ADOPTION OF E-BANKING IN DIGITAL ERA ADOPTION OF E-BANKING IN DIGITAL ERA *DR. A. KALAISELVI, Assistant Professor of Economics, PG and Research Department of Commerce with CA, Hindusthan College of Arts and Science, Coimbatore. TN INDIA **MRS.

More information

FACTORS INFLUENCING THE INTENTION TO USE MOBILE BANKING SERVICES IN BANGKOK, THAILAND

FACTORS INFLUENCING THE INTENTION TO USE MOBILE BANKING SERVICES IN BANGKOK, THAILAND FACTORS INFLUENCING THE INTENTION TO USE MOBILE BANKING SERVICES IN BANGKOK, THAILAND 1 PANJAPORN CHANSAENROJ, 2 RAPEEPAT TECHAKITTIROJ 1,2 Assumption University, Thailand E-mail: 1 panjaporn.c@gmail.com,

More information

Study of Customer Satisfaction: A Comparison of Public and Private Banks

Study of Customer Satisfaction: A Comparison of Public and Private Banks Volume 6, Issue 6, December 2013 Study of Customer Satisfaction: A Comparison of Public and Private Banks Dr. Harinder Singh Gill* Saurabh Arora** *Associate Professor and Head, Deptt. Of Mgt. Studies

More information

MEASURING CUSTOMER SATISFACTION TOWARDS ATM SERVICES - A COMPARATIVE STUDY OF UNION BANK OF INDIA AND YES BANK

MEASURING CUSTOMER SATISFACTION TOWARDS ATM SERVICES - A COMPARATIVE STUDY OF UNION BANK OF INDIA AND YES BANK Volume 3, Issue 7 (July, 2014) Online ISSN-2277-1166 Published by: Abhinav Publication Abhinav National Monthly Refereed Journal of Research in MEASURING CUSTOMER SATISFACTION TOWARDS ATM SERVICES - A

More information

Correlates of Employee Compensation and Commitment

Correlates of Employee Compensation and Commitment Correlates of Employee Compensation and Commitment *Dr. R.Alamelu *Dr. S.T.Surulivel # Dr.L.Cresenta Shakila Motha *Dr. R.Amudha *Dr. S.Selvabaskar *Faculty Members, School of Management, SASTRA University,

More information

Examining the Effects of Electronic Banking on Customer Satisfaction (Case Study: Agricultural Bank of the City of Behbahan, Iran)

Examining the Effects of Electronic Banking on Customer Satisfaction (Case Study: Agricultural Bank of the City of Behbahan, Iran) International Academic Institute for Science and Technology International Academic Journal of Business Management Vol. 4, o. 4, 207, pp. 45-52. ISS 2454-2768 International Academic Journal of Business

More information

New trends of online banking in Sri Lanka

New trends of online banking in Sri Lanka New trends of online banking in Sri Lanka K.C.L.Fernando 1 Abstract Expansion of broadband, 3G services and internet based services actively changed consumer behaviour in Sri Lankan customers. The purpose

More information

CHAPTER VI SUMMARY OF FINDINGS, SUGGESTIONS AND CONCLUSION

CHAPTER VI SUMMARY OF FINDINGS, SUGGESTIONS AND CONCLUSION CHAPTER VI SUMMARY OF FINDINGS, SUGGESTIONS AND CONCLUSION 6.1 INTRODUCTION This chapter is completely dedicated to summaries the entire research work and to present the important findings obtain through

More information

CUSTOMER ADOPTION OF INTERNET BANKING SERVICES IN VELLORE DISTRICT

CUSTOMER ADOPTION OF INTERNET BANKING SERVICES IN VELLORE DISTRICT CUSTOMER ADOPTION OF INTERNET BANKING SERVICES IN VELLORE DISTRICT *N.Satheesh Kumar, Research Scholar, Government Arts College, Udumalpet **Dr. N. Maliqjan, Research Supervisor, Government Arts College,

More information

A STUDY ON CUSTOMER SATISFACTION ON USING RELIANCE - 4G JIO SERVICE IN VALLAM THANJAVUR DISTRICT

A STUDY ON CUSTOMER SATISFACTION ON USING RELIANCE - 4G JIO SERVICE IN VALLAM THANJAVUR DISTRICT A STUDY ON CUSTOMER SATISFACTION ON USING RELIANCE - 4G JIO SERVICE IN VALLAM THANJAVUR DISTRICT Mr.R.Santosh (1), Dr.KVR.Rajandran (2) (1) First Year MBA, (2) Associate Professor and Head, Department

More information

STATISTICAL ANALYSIS ON CONSUMER S PERCEPTION TOWARDS CONSUMPTION OF GREEN PRODUCTS WITH SPECIAL REFERENCE TO CHENNAI CITY

STATISTICAL ANALYSIS ON CONSUMER S PERCEPTION TOWARDS CONSUMPTION OF GREEN PRODUCTS WITH SPECIAL REFERENCE TO CHENNAI CITY International Journal of Civil Engineering and Technology (IJCIET) Volume 9, Issue 11, November 2018, pp. 333 340, Article ID: IJCIET_09_11_033 Available online at http://www.iaeme.com/ijciet/issues.asp?jtype=ijciet&vtype=9&itype=10

More information

RURAL CUSTOMERS USAGE ON SBI ATM SERVICES

RURAL CUSTOMERS USAGE ON SBI ATM SERVICES RURAL CUSTOMERS USAGE ON SBI ATM SERVICES * Mrs. A. Karthikeyani & ** Dr.R.Gopi * Ph.D. (Full Time) Scholar, Government Arts College, Udumalpet. ** Assistant Professor of Commerce, Government Arts College,

More information

[POM 8] CUSTOMER SATISFACTION ON BANK ISLAM SERVICES AMONG UUM STUDENTS

[POM 8] CUSTOMER SATISFACTION ON BANK ISLAM SERVICES AMONG UUM STUDENTS [POM 8] CUSTOMER SATISFACTION ON BANK ISLAM SERVICES AMONG UUM STUDENTS Baalaambika Vellasamy @ Veluraj 1, Noor Azimah Ab Manah 2, Siti Nursaratul Massitah Abd Aziz 3, Qamarul Abdul Razhim 4, Yong Jolene

More information

DATA ANALYSIS I: USER PROFILE & THEIR PERCEPTIONS

DATA ANALYSIS I: USER PROFILE & THEIR PERCEPTIONS DATA ANALYSIS I: USER PROFILE & THEIR PERCEPTIONS 5 Contents 5.1-Profile of the Respondents 5.2-Perceptions and Practices of Customers 5.2.1-Visit of Bank s Website 5.2.2-Practice of Changing PIN/Password

More information

Proposal. The Impact of Economic Recession on. Customer Loyalty to Banks

Proposal. The Impact of Economic Recession on. Customer Loyalty to Banks Proposal The Impact of Economic Recession on Customer Loyalty to Banks Copyright Insta Research Ltd. All rights reserved. 1 Table of Contents 1. Introduction and Background...3 2. Aims and Objectives...4

More information

Journal of Exclusive Management Science January Vol 5 Issue 1 - ISSN

Journal of Exclusive Management Science January Vol 5 Issue 1 - ISSN Abstract E-Banking Services and Customer Satisfaction in Dindugal District - An Empirical Study * M. Raj Mohan ** Dr. S. Franklin John * Research Scholar in Management, Himalayan University, Itanagar -

More information

PERCEPTION AND AWARENESS OF CUSTOMER TOWARDS CASHLESS TRANSACTION; A CASE STUDY

PERCEPTION AND AWARENESS OF CUSTOMER TOWARDS CASHLESS TRANSACTION; A CASE STUDY PERCEPTION AND AWARENESS OF CUSTOMER TOWARDS CASHLESS TRANSACTION; A CASE STUDY Dr. K.A Rajanna Associate Professor and Co-ordintor Dept. of P.G. Studies in Economics I.D.S.G Govt. College, Chikkamagaluru,

More information

CONSUMER PERCEPTION TOWARDS SHOPPING THROUGH DEBIT CARDS: A CASE STUDY WITH REFERENCE TO BELTANGADY TALUK IN KARNATAKA

CONSUMER PERCEPTION TOWARDS SHOPPING THROUGH DEBIT CARDS: A CASE STUDY WITH REFERENCE TO BELTANGADY TALUK IN KARNATAKA International Journal of Marketing & Financial Management, Volume 5, Issue 5, May2017, pp 6671 ISSN: 2348 3954 (Online) ISSN: 2349 2546 (Print) www.arseam.com Impact Factor: 3.43 DOI: 10.5281/zenodo.817745

More information

Acceptance, Experience and Satisfaction of Customers towards E-Banking Services

Acceptance, Experience and Satisfaction of Customers towards E-Banking Services Volume-7, Issue-4, July-August 2017 International Journal of Engineering and Management Research Page Number: 457-461 Acceptance, Experience and Satisfaction of Customers towards E-Banking Services Gokul

More information

DETERMINING ASSOCIATION BETWEEN AGE, OCCUPATION AND USAGE OF ONLINE BANKING SERVICES AMONG CUSTOMERS

DETERMINING ASSOCIATION BETWEEN AGE, OCCUPATION AND USAGE OF ONLINE BANKING SERVICES AMONG CUSTOMERS Parikalpana - KIIT Journal of Management (December, 2017) 37 DETERMINING ASSOCIATION BETWEEN AGE, OCCUPATION AND USAGE OF ONLINE BANKING SERVICES AMONG CUSTOMERS ABSTRACT Hiteksha Joshi Upadhyay Assistant

More information

Electronic Interdisciplinary International Research Journal (EIIRJ)

Electronic Interdisciplinary International Research Journal (EIIRJ) Impact Factor 5. ISSN 2277721 CUSTUMERS PERCEPTION OF AUTOMATED TELLER MACHINES A STUDY ON ATM SERVICES OF INDIAN OVERSEAS BANK, PUDUKKOTTAI. DR. G. Deepa Assistant Professor of Commerce, P.G. and Research

More information

Level of Customer Satisfaction While Using Internet Banking: A Study of Anand City

Level of Customer Satisfaction While Using Internet Banking: A Study of Anand City Level of Customer Satisfaction While Using Internet Banking: A Study of Anand City Yashasvi Rajnikant Rajpara*, Komal D Mistry** Abstract A considerable growth of internet based services hase been observed

More information

A Pragmatic Revision on CRM as an Implement to Evaluate Customer Satisfaction for Banks-An Appraisal of Public and Private Sector Banks

A Pragmatic Revision on CRM as an Implement to Evaluate Customer Satisfaction for Banks-An Appraisal of Public and Private Sector Banks A Pragmatic Revision on CRM as an Implement to Evaluate Customer Satisfaction for Banks-An Appraisal of Public and Private Sector Banks P. SUGANDA DEVI Assistant Professor, School of Business, Adama Science

More information

International Journal Of Core Engineering & Management Volume-5, Issue-5, August-2018, ISSN No:

International Journal Of Core Engineering & Management Volume-5, Issue-5, August-2018, ISSN No: ONLINE SHOPPING BEHAVIOUR AMONG STUDENTS WITH REGARD TO CLOTHING Kowsalya KR Department of Commerce (SFS), Madras Christian College Tambaram Kowshi3012@gmail.com Abstract The purpose of this study is to

More information

Issues and Challenges of E- Technology Services in The Modern Commercial Banks

Issues and Challenges of E- Technology Services in The Modern Commercial Banks Issues and Challenges of E- Technology Services in The Modern Commercial Banks L. A. RAZIA FATHIMA 1, G. R. DAMODARAN 2 1 Assistant Professor, School of Commerce and International Business, Coimbatore,

More information

International Journal of Innovative Research in Management Studies (IJIRMS) ISSN (Online): Volume 1 Issue 4 May 2016

International Journal of Innovative Research in Management Studies (IJIRMS) ISSN (Online): Volume 1 Issue 4 May 2016 A STUDY ON PURCHASING BEHAVIOUR OF YOUTH TOWARDS TWO WHEELERS IN THIRUVARUR AND NAGAPATTINAM DISTRICTS S.Dharanya* *II Year MBA Student, School of Management, SASTRA University, Thanjavur, South India

More information

A Study On Impact Of Information Technology In Banking Sector With Reference To Southern Tamilnadu

A Study On Impact Of Information Technology In Banking Sector With Reference To Southern Tamilnadu International Conference on Inter Disciplinary Research in Engineering and Technology [ICIDRET] 17 International Conference on Inter Disciplinary Research in Engineering and Technology [ICIDRET] ISBN 978-81-929742-5-5

More information

Customer Reasons To Opt Internet Banking With Reference To Syndicate Bank, Vijayawada City, Andhra Pradesh

Customer Reasons To Opt Internet Banking With Reference To Syndicate Bank, Vijayawada City, Andhra Pradesh IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 19, Issue 12. Ver. I (December. 2017), PP 08-13 www.iosrjournals.org Customer Reasons To Opt Internet Banking

More information

COMPARATIVE STUDY ON THE SHOPPING BEHAVIOR OF CONSUMERS ACROSS ONLINE SHOPPING WEBSITES

COMPARATIVE STUDY ON THE SHOPPING BEHAVIOR OF CONSUMERS ACROSS ONLINE SHOPPING WEBSITES COMPARATIVE STUDY ON THE SHOPPING BEHAVIOR OF CONSUMERS ACROSS ONLINE SHOPPING WEBSITES SWEETY SUTARIA Abstract The study has shown an interest in investigating shopping behavior of consumers across Online

More information

The Impact of Advertising on Consumer Purchase Decision with Reference to Consumer Durable Goods in Oman

The Impact of Advertising on Consumer Purchase Decision with Reference to Consumer Durable Goods in Oman International Journal of Managerial Studies and Research (IJMSR) Volume 5, Issue 12, December2017, PP 11-19 ISSN 2349-0330 (Print) & ISSN 2349-0349 (Online) http://dx.doi.org/10.20431/2349-0349.0512002

More information

TEJAS Thiagarajar College Journal ISSN (Online): June2018, Vol 3(2), PP 30-42

TEJAS Thiagarajar College Journal ISSN (Online): June2018, Vol 3(2), PP 30-42 A STUDY ON ATTITUDE AND PREFERENCES TOWARDS MOBILE BANKING SERVICES AMONG COLLEGE STUDENTS IN MADURAI CITY INTRODUCTION Dr.S.FATIMA ROSALINE MARY and R.HELDA FATIMA COLLEGE, MADURAI The world has become

More information

Consumer Awareness- The Role Of Banks

Consumer Awareness- The Role Of Banks ISSN: 2278 0211 (Online) Consumer Awareness- The Role Of Banks Dr. S. Gayathry Assistant Professor, SRM B School, SRM University, Chennai, India Abstract: Services and facilities offered by the banks to

More information

A Comparative Study on the Satisfaction Level of the Green Initiatives Undertaken by Public and Private Sector Banks

A Comparative Study on the Satisfaction Level of the Green Initiatives Undertaken by Public and Private Sector Banks 7 A Comparative Study on the Satisfaction Level of the Green Initiatives Undertaken by Public and Private Sector Banks Dr. G. Vincent, Associate Professor, Department of Commerce, Christ University, Bengaluru

More information

Marketing Media in Australia

Marketing Media in Australia Marketing Media in Australia Volume 1 A ResponseAbility Report Sponsored by Australia Post Marketing Media in Australia Marketing Media in Australia Executive Summary Glossary of Terms General Questions

More information

Factors Influencing Online Bus Ticket Booking

Factors Influencing Online Bus Ticket Booking Factors Influencing Online Bus Ticket Booking P.Vijay Shankar Assistant Professor, School of Management, SASTRA University, Thanjavur, Tamil Nadu, India ABSTRACT PC based service applications are promoted

More information

Financial Services: Maximize Revenue with Better Marketing Data. Marketing Data Solutions for the Financial Services Industry

Financial Services: Maximize Revenue with Better Marketing Data. Marketing Data Solutions for the Financial Services Industry Financial Services: Maximize Revenue with Better Marketing Data Marketing Data Solutions for the Financial Services Industry DataMentors, LLC April 2014 1 Financial Services: Maximize Revenue with Better

More information

Banking on gender differences? Similarities and differences in financial services preferences of women and men in a digital world

Banking on gender differences? Similarities and differences in financial services preferences of women and men in a digital world Banking on gender differences? Similarities and differences in financial services preferences of women and men in a digital world are embracing mobile financial services at higher rates. Banking on gender

More information

Ahead- International Journal of Recent Research Review, Vol.1, Issue August Page 1

Ahead- International Journal of Recent Research Review, Vol.1, Issue August Page 1 A STUDY ON IMPACT OF TRUST DEFICIT OF CUSTOMERS USING PRIVATE LABEL FOOD PRODUCTS OF RELIANCE FRESH, MORE AND METRO Dr. Rizwana* Arul Jyothi** *Associate Professor, Department of Management, Ramaiah Institute

More information

Empirical Analysis of the Factors Affecting Online Buying Behaviour

Empirical Analysis of the Factors Affecting Online Buying Behaviour DOI : 10.18843/ijms/v5i3(6)/08 DOIURL :http://dx.doi.org/10.18843/ijms/v5i3(6)/08 Empirical Analysis of the Factors Affecting Online Buying Behaviour Dr. Swati Sachdeva Khosla, Research Associate, UIAMS,

More information

RIJS Volume 1, Issue 10 (October 2012) ISSN: A Journal of Radix International Educational and. Research Consortium RIJS

RIJS Volume 1, Issue 10 (October 2012) ISSN: A Journal of Radix International Educational and. Research Consortium RIJS A Journal of Radix International Educational and Research Consortium RIJS RADIX INTERNATIONAL JOURNAL OF RESERCH IN SOCIAL SCIENCE AN EMPIRICAL ANALYSIS ON THE CUSTOMERS VIEWS ON INTERNET BANKING SERVICES

More information

Security and internet banking

Security and internet banking Security and internet banking how satisfied are users with internet banking security? Alfred Johansson Högskolan i Halmstad Abstract In this paper, the security among internet banking and the perception

More information

A COMPARATIVE STUDY OF LEVEL OF CUSTOMER SATISFACTION IN SELECTED INDIAN BANKS WITH SPECIAL REFERENCE TO E-BANKING

A COMPARATIVE STUDY OF LEVEL OF CUSTOMER SATISFACTION IN SELECTED INDIAN BANKS WITH SPECIAL REFERENCE TO E-BANKING A COMPARATIVE STUDY OF LEVEL OF CUSTOMER SATISFACTION IN SELECTED INDIAN BANKS WITH SPECIAL REFERENCE TO E-BANKING 1 Malav Shah, 2 Dr. Bhavin Bhatt 1 Ph.D. Scholar, 2 Professor of GLS College,, Ahmedabad

More information

Altarum Institute Survey of Consumer Health Care Opinions

Altarum Institute Survey of Consumer Health Care Opinions Altarum Institute Survey of Consumer Health Care Opinions Fall 2011 By Wendy Lynch, Ph.D. and Brad Smith, Ph.D. Co-Directors, Altarum Center for Consumer Choice in Health Care Table of Contents I. Introduction

More information

CONSUMER BUYING BEHAVIOR TOWARDS SHOPPING MALLS WITH SPECIAL REFERENCE TO SALEM DISTRICT

CONSUMER BUYING BEHAVIOR TOWARDS SHOPPING MALLS WITH SPECIAL REFERENCE TO SALEM DISTRICT CONSUMER BUYING BEHAVIOR TOWARDS SHOPPING MALLS WITH SPECIAL REFERENCE TO SALEM DISTRICT Mr. M.MOHANRAJ, Ph.D Research Scholar [Management], Department of Business Administration [PG] K.S.Rangasamy College

More information

Internet Banking: An Empirical Study of Customers Perception in NCR, India Dr. Fozia Faculty of Commerce, Aligarh Muslim University, Aligarh

Internet Banking: An Empirical Study of Customers Perception in NCR, India Dr. Fozia Faculty of Commerce, Aligarh Muslim University, Aligarh DOI: 10.21276/sjbms Saudi Journal of Business and Management Studies Scholars Middle East Publishers Dubai, United Arab Emirates Website: http://scholarsmepub.com/ ISSN 2415-6663 (Print) ISSN 2415-6671

More information

The Impact of Mobile Shopping Quality on Customer Satisfaction and Purchase Intentions: The IS Success Based Model

The Impact of Mobile Shopping Quality on Customer Satisfaction and Purchase Intentions: The IS Success Based Model The Impact of Mobile Shopping Quality on Customer Satisfaction and Purchase Intentions: The IS Success Based Model Lisa Y. Chen Management, I-Shou University Kaohsiung, 840, Taiwan and William H. Lauffer

More information

A Study on E-Banking Services at Perambalur District

A Study on E-Banking Services at Perambalur District A Study on E-Banking Services at Perambalur District N. Deepalakshmi (M.Com., M.Phil., M.B.A., M.F.M) Assistant Professor, Dept. of Commerce DhanalakshmiSrinivasan College of Arts and science for women

More information

Customer Relationship Management in Banking Industry- A Study of Kadapa District

Customer Relationship Management in Banking Industry- A Study of Kadapa District Relationship Management in Banking Industry- A Study of Kadapa District Munaiah.J 1, Dr.G.Krishna Mohan 2 Assistant Professor, Department of MBA, KSRM College of Management Studies, Kadapa, Andhra Pradesh,

More information

IMPACT OF E-BANKING IN INDIAN ECONOMY SCENARIO

IMPACT OF E-BANKING IN INDIAN ECONOMY SCENARIO IMPACT OF E-BANKING IN INDIAN ECONOMY SCENARIO Sonia Rani Assistance Professor Ch.Ishwar Singh kanya Mahavidalya dhand kaithal ABSTRACT E-banking is the service provided by banks in order to make their

More information