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1 focus foa Apartment foapartment ISSUE ISSUE RUNNING FOR A REASON ON OCT. 18TH PAGE 10 1 HOT MULTIFAMILY OUTDOOR LIVING TRENDS PAGE 16 THE OFFICIAL PUBLICATION OF THE CONNECTICUT APARTMENT ASSOCIATION KEEPING HALLOWEEN FUN PAGE 18

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3 focus foapartment CTAA Board of Directors 5 It s the most wonderful me of the year! 5 Welcome New CTAA Members 7 Why Property Classifica on Ma ers 10 Running for a Reason on Oct. 18th 12 How to Handle Resident Problems and Problem Residents Ques ons 16 Hot Mul family Outdoor Living Trends 18 Keeping Halloween Fun 20 Water Cooler Updates 21 Property Highlight Fenn-Woode Apartments 22 CTAA Maximize You 2016 Booth and A endee Registra on Forms 2016 Apartment Focus Associa on of Connec cut The newslink Group, LLC. All rights reserved. Apartment FOCUS is published six mes each year by The newslink Group, LLC for the Apartment Focus Associa on of Connec cut and is the official publica on for this associa on. The informa on contained in this publica on is intended to provide general informa on for review and considera on. The contents do not cons tute legal advice and such not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an a orney as to your specific circumstances. The statements and opinions expressed in this publica on are those of the individual authors and do not necessarily represent the views of Apartment Focus Associa on of Connec cut, its board of directors, or the publisher. Likewise, the appearance of adver sements within this publica on does not cons tute an endorsement or recommenda on of any product or service adver sed. Apartment FOCUS is a collec ve work and as such some ar cles are submi ed by authors that are independent of Apartment Focus Associa on of Connec cut. While Apartment Focus Associa on of Connec cut encourages a first print policy, in cases where this is not ISSUE 䌀吀䄀䄀 possible, every effort has been made to comply with any known reprint guidelines or restric ons. Content may not be reproduced or reprinted without prior permission. For further informa on, please contact the publisher 吀䠀䔀䌀伀一一䔀䌀吀䤀䌀唀吀 at: 䄀倀䄀刀吀䴀䔀一吀 䄀匀匀伀䌀䤀䄀吀䤀伀一 3

4 CTAA Board of Directors President Treasurer Director of Associate Affairs ANDY LUND Senior Property Manager Winn Residen al 942 Main Street Suite 301 Har ord, CT President Elect DRAGANA LACORE General Manager Bozzuto Management 360 State Street New Haven, CT Vice President of Associate Affairs JIM BROOKS ARS - Restora on Specialists Business Development Manager 355 Sacke Point Road, Unit 24/29 North Haven, CT (cell) Director of Northern Connec cut JUSTIN GABOURY Regional Property Manager Pinnacle 6065 Roswell Road, Suite 224 Atlanta, GA Phone: (404) Vice President KELLY DEMATTEO Regional Property Manager Trio Proper es, LLC 2461 Main Street, 3rd Floor Glastonbury, CT kdema es.com Add Secretary (no photo yet) CHRIS CRAMPTON Regional Manager Konover Residen al Corpora on 342 North Main Street West Har ord, CT Direct Line ROBERT CHESSON Landlord Law Firm 215 Broad Street Milford. CT Director of Associate Affairs BRYAN GALLINO Area Sales Manager HD Supply 100 Meadow Road Boston, MA (cell) Director at Large STEVE BOUCHER Winn Residen al 942 Main Street Suite 301 Har ord, CT SARAH BLOOD District Manager US Residen al Group c/o Lo s at the Mills 91 Elm Street Manchester, CT Director of Southern Connec cut CARRIE ROWLEY Solomon Organiza on Associa on Management Services JESSICA OLANDER Execu ve Director TCORS Capitol Group, LLC 701 Hebron Avenue, 3rd Floor Glastonbury, CT Photos by J.StarBarn Photography 4

5 IT S THE MOST WONDERFUL TIME OF THE YEAR! November 9. Food, drink, bowling, fun and new for live music featuring a local favorite - Take it to the Bridge! #MaximizeYOU2016 boasts not one, but TWO keynote speakers, knowledge bars featuring important industry topics, over 90 exhibitors and NEW FOR CTAA - an events app that will be available for download to check out and see what is happening! The app will feature live polling, contact information on all exhibitors, interactive game with real time leader board, bios on speakers, agenda, sponsor information and more! A huge thank you to the CTAA Tradeshow committee and Belfor for your support of the CTAA events app! Our Annual Nutmeg Awards and Holiday party will be held Wednesday, December 7th at Bill Miller s Castle in Branford. Nominations will be open online at the end of October. We have added new categories, and the submission process will be done online for your convenience. As always, any questions, comments or concerns, please let me know. I look forward to seeing you all at a CTAA event soon! Tradeshow time! This year s CTAA Education Conference and Tradeshow will once again be held at Foxwoods Resort and Casino on Thursday, November 10. Please note the change in days, we have moved to Thursday in order to observe Veteran s Day. Our popular pre show party will take place at High Rollers Luxury Lanes from 7:00-9:00pm on Wednesday, Enjoy your CT Apartment Focus! Sincerely, Jessica Olander Executive Director CT Apartment Association WELCOME NEW CTAA MEMBERS CTAA Vendor Partners Advanced Asphalt Recycling Jonathan Metcalf 269 Nettleton Hollow Road Washington, CT Provides paving, recycling and related services throughout western Connecticut. Management Companies Rohdie Management Brian Alves Communities The Arbors at Brighton Park Budget Dry Waterproofing Marc Weinstein 158 Rt. 81 Killingworth, CT Basement Contractor providing CT, Lower NY, and Western MA with waterproofing, crack repair and foundation Repair Services Connecticut Green Bank Joe Podchaiski 865 Brook Street Rocky Hill, CT Creating a thriving marketplace to accelerate green energy adoption in Connecticut by making green energy financing accessible and affordable for homeowners, businesses and institutions. ISSUE

6 CONNECTICUT APARTMENT ASSOCIATION 2016 CALENDAR All dates subject to change. Visit for the most current information. SEPTEMBER 2016 Tuesday, 6 th Education Committee Meeting TCORS, Hartford, CT 10:00 am to 11:00 am Wednesday, 7 th Tradeshow Committee Meeting CORT, Wallingford, CT 9:30 am to 10:30 am Friday, 9 th Communications & Social Media Knoll Crest, Middletown, CT 9:30 am to 10:30 am Committee Meeting Tuesday, 13 th Membership Committee Meeting Huntington Woods, Bristol, CT 10:00 am to 11:00 am Tuesday, 20 th CTAA Board meeting Winn Residential, Hartford, CT 9:30 am to 10:30 am Thursday, 22 nd REWIND session - Hoarding, The The Place at Catherine s Way, 9:30 am to 10:30 am Gathering Storm Manchester CT Thursday, 22 nd Happy Hour - Dave & Buster s Manchester, CT 5:30 pm to 7:30 pm Wednesday, 28 th Membership Recruitment Happy Hour Traditions Golf Course, Wallingford, CT 5:30 pm to 7:30 pm Monday - Friday, CAM & CAS Training Hartford 21, Hartford, CT 8:30 am to 4:30 pm OCTOBER 2016 Tuesday, 4 th Education Committee Meeting TCORS, Hartford, CT 10:00 am to 11:00 am Wednesday, 5 th Tradeshow Committee Meeting CORT, Wallingford, CT 9:30 am to 10:30 am Thursday, 6 th REWIND session - "Eight Core Essentials to Proper Maintenance Supremacy" Spectra, Hartford, CT 9:30 am to 10:30 am Tuesday, 11 th Membership Committee Meeting Huntington Woods, Bristol, CT 10:00 am to 11:00 am Friday, 14 th Communications & Social Media Committee Meeting Knoll Crest, Middletown, CT 9:30 am to 10:30 am Tuesday, 18 th CTAA Board Meeting Winn Residential, Hartford, CT 9:30 am to 10:30 am Thursday, 20 th NOVEMBER 2016 REWIND Session - Let s Get this Potty Started Belfor, Wallingford, CT 9:30 am to 10:30 am Tuesday, 1 st Education Committee Meeting TCORS. Hartford, CT 10:00 am to 11:00 am Wednesday, 2 nd Tradeshow Committee Meeting CORT, Wallingford, CT 9:30 am to 10:30 am Wednesday, 9th & Thursday, 10th Pre Show Party CTAA Education Conference & Tradeshow High Rollers Luxury Lanes Grand Pequot Ballroom Foxwoods, Mashantucket, CT 7:30 pm to 9:30 pm 8:30 am to 5:30 pm Tuesday, 15 th CTAA Board Meeting Winn Residential, Hartford, CT 9:30 am to 10:30 am Friday, 18th Communications & Social Media Committee Knoll Crest, Middletown, CT 9:30 am to 10:30 am DECEMBER 2016 Tuesday, 6 th Education Committee Meeting TCORS, Hartford, CT 10:00 am to 11:00am Wednesday, 7 th Nutmeg Awards & Holiday Party Bill Miller s Castle, Branford, CT 6:00 pm to 10:00 pm Friday, 9 th Communications & Social Media Committee Meeting Knoll Crest, Middletown, CT 9:30-10:30 am Tuesday, 13 th Membership Committee Meeting Huntington Woods, Bristol, CT 10:00 am to 11:00 am Wednesday, 16 th Social Media and Reputation Management Webinar 10:30 am to 11:45 am Tuesday, 20 th CTAA Board Meeting Winn Residential, Hartford, CT 9:30 am - 10:30 am 6

7 WHY PROPERTY CLASSIFICATION MATTERS The market provides the only concrete way to determine the actual value of a property. If someone will buy or rent a property for a specific amount of money, well, then that is what that property is worth at least until the next time it is sold or rented. Unfortunately, a property s price tag when it sells isn t much help when it has been a while since it was on the market, or when market forces have thrown values off. The most expensive property on the market used to be a triplex penthouse in London that sold for $221 million in 2011 at the One Hyde Park Development. In December 2015, that record sale was broken by a Chateau Louis XIV mansion near Paris with a 56-acre park that is located between Versailles and Marley-le- Roi. The price tag for the mansion was $301 million. Admittedly, it has an aquarium, a cinema, a wine cellar, a fountain with gold leaf on it, marble statues, a maze built with hedges, and bridle paths. The mansion and its undoubtedly beautiful, expansive setting took three years to create. Here s a question for you: Does the mansion make the triplex less valuable? And when the Louis XIV mansion sells in years to come, what if there is no one who can afford to pay $301 million for a building that is no longer the oldest and grandest around? The relative and changing value of real estate suffers from the same problem you find in the art world. A work of art might be worth millions, for example, but not if no one can afford to buy it because of a recession, a depression, or a war. Even restoration has its hazards: Greek statues were originally painted. Art curators in the 1800s blasted the paint away because they liked the idea of a nice, white statue better than a painted one. Property Classification Continued on page 8 ISSUE

8 Property Classification Continued from page 7 During the same era, experts covered Michelangelo s David with wax, and then removed the wax with hydrochloric acid. The acid destroyed the statue s original patina. Anything valuable, whether it is a piece of art or a piece of real estate, can have its value reduced or destroyed by the wrong care. One good thing about being in real estate, however, is that at least you won t ever end up being the subject of an internet story about ruining a priceless work of art. An upgrade to a real-estate property is more likely to enhance property value than to destroy it, as long as the work is done professionally. At this point, two issues should be clear: The real-estate values you set, like everything else, are inescapably subjective. Once a property has been built, its value is determined by the interaction of so many different factors that it becomes essentially impossible to come up with a single, objective measurement. Just understand that your best guess is still a guess, even if you go about the process as methodically as you can. You still have to try. The goal is a fair price that people are willing and able to pay and that will be high enough to keep you in business. If you do a poor job of setting your price, either your business will fail or you won t make as much money as you could have. You need to understand your market, in other words, and then you need to evaluate the commercial worth of your properties accordingly. That means ranking them as best you can. Some people evaluate the worth of a property by its beauty, starting with curb appeal. Others opt for the age of the building, or the price per square foot. Each has its shortcomings. If you think a particular property is beautiful, other people might not agree. This is why so many properties have bland paint and carpet; at least if a building has a relatively neutral color palette, other factors the furniture, the textiles, and the art, for example can all be used to spice up the appearance of a building in a way that is easy to alter when styles change. Buildings are only new for a little while. Even for new buildings, you should still consider their quality, location, and the rental rates for the area. A wellexecuted and well-maintained example of a mid-century modern home designed by a notable architect is going to retain its value better than something newer that was put together for the least amount of money and effort possible. Price per square foot can be deceptive. If a rental has a small footprint, its price per square foot is probably going to be higher than a rental with more space. A property where most of the rentals are small is likely to rank higher than a property with more generous amounts of space per apartment. That can distort the results; you think you are comparing apples to apples by looking at price per square foot, but the market for tiny It is always less expensive to fix a small problem than a large one, and so catching problems while they can still be categorized as small is a key strategy for maximizing resources instead of wasting them. apartments has a different demographic than the market for larger ones, so you really aren t. Price per square foot only works if the overall square footage is approximately the same as well. Since only looking at one characteristic doesn t work, throw out the idea of even trying for the single, subjective measurement, and work instead on the more practical (and common) idea of looking at a number of other characteristics instead. Top-quality, Class A assets generally have the following attributes, all of which measure the extremes of the high-end market: Highest cost to buy or rent Highest price per square foot Highest quality Latest technology Luxurious finishes and amenities Modern architecture Newest architecture Prime location Professional management Tallest Very accessible Anything that qualifies for the Class A list is considered to be the best of its kind. Anything that falls short is allocated to the Class B or Class C list. Although some items on the list are objective, others are still quite subjective. You know whether a building is the tallest building in the city, and you can calculate whether it has the highest price per square foot, but how exactly do you rank those luxurious finishes and amenities, and who decides whether something has the highest quality or not? Despite these problems, you still need to do the best job you can and to be as objective as possible. Doing so has the following advantages: 8

9 The better the job you can do, the more like it is that the market will agree with your valuation. You can better pinpoint market strengths for a particular property. It s easier to track the property s relative investment grade over time. You can write more accurate forecasts about what is likely to happen with an asset class. You will be more knowledgeable when selecting a new development site because you will better understand what makes one site better than another. To be as objective as possible, evaluate more than one aspect of a property in your effort to determine its value. It s also important to try and recognize any biases you have so you can take them into account. Start by determining the following: The unit mix for the asset. Rent per square foot. A property-level fair market rent. Once that s done, you need to look at the market as a whole: What is the market-wide fair market rent? Look at the submarket as well as the overall market, and consider zip codes, too. How does the apartment complex differ in value from what other apartment complexes are charging? What is the area s average household income? What about employment in the area? How can taking a view that is both macro and micro help you come up with a better valuation? Suppose you evaluate a property and determine that a particular property ranks as a B+ in its submarket because it is a high-rise in an already-expensive downtown area. If you look at the market as a whole, however, you might realize that its high fair market rents actually put it into A territory. Look at another example. Maybe you own a midrise that was built during the 2000s in a nice suburb next to a big city. When you look at its submarket or its zip code, it looks like an A- to you. However, the fair-market rents in the nearby city and the presence of an expensive nearby submarket might cause you to downgrade the classification to a B. Property classification matters because it tells you whether you are charging a reasonable price or not. Simply put, you will enjoy greater, more lasting profits if you do your homework and look at the market realistically. Isn t that the whole point of running a successful business? LOCALLY FOCUSED - GLOBALLY STRONG THE POWER OF RESPONSE Savol, serving the swimming pool service needs of the apartment industry for over 40 years. Board-Up Shrink Wrap Smoke & Soot Removal Water Extraction Structural Dehumidification Mold Remediation Odor Removal FIRE WATER STORM MOLD DISASTER RECOVERY PROPERTY RESTORATION 24-HOUR EMERGENCY HOTLINE Reconstruction Contents Restoration Document & Media Recovery Electronics & Machinery Restoration HVAC Cleaning Environmental Services 30 North Plains Industrial Road, Wallingford, CT One Stop Source for All Your Swimming Pool Needs Pump room repairs Leak Detection Safety Covers Tile / Coping Painting Openings / Closings Pool Chemicals Delivered to Your Door Offering Certified Pool / Spa Operator R Courses Leasing / Financing Options Available 91 Prestige Park Circle E. Hartford, CT CT Reg SP-1 Lic ISSUE

10 CTAA MEMBER AMERICAN INTEGRITY RESTORATION RAN FOR A REASON OCTOBER 2016 RUNNING FOR A REASON ON OCT. 16 TH For the 6th year in a row, members of Team HOT AIR, are Running for a Reason. On Sunday, October 16th the Connecticut River Valley Chamber of Commerce Applefest 5k took place. Team HOT AIR numbered 42 strong! This year the $10 per runner donation went to support a young 4 year old s mission to raise awareness and fund services and education for people with Craniosynostosis. Emma is a smart, vibrant little girl who has a congenital condition called Crouzon s Syndrome, craniosynostosis being a symptom of the diagnosis. Crouzon syndrome is a genetic disorder characterized by the premature fusion of certain skull bones (craniosynostosis). This early fusion prevents the skull from growing normally and affects the shape of the head and face. #CTAAMembersGiveBack Does your company volunteer in the community, donate time, money and/or staff? Tell us about it! Communications and Social Media Committee member Fatima at 10

11 Advertising in your association s trade journal is a solid approach to business development. In fact, a recent survey done via the PPA called The Essential Medium, found B2B publications - such as CTAA, to be the number one information source within any given industry when compared to other media. In the survey, respondents were asked whether they agreed or disagreed with a series of attitude statements and the PPA compiled the data, resulting in the percentages. Verbatim responses were collected by the survey, which are added to exemplify the points. Here are a few excerpts: Business publication are rated the first choice for staying in touch with what s going on in their sector by 61% percent of decision makers. 83% of managers would recommend to people starting a career in their sector to read the business publications. If I didn t read them I wouldn t know what s going on. 71% of decision makers believe that B2B magazines are essential reading. I would be lost without my business publications. With the information we gather from the publications, we can determine if we are on the right track or if we need to change direction. Reach your target audience affordably. advertise get results DANI GORDEN Advertising Sales ISSUE

12 HOW TO HANDLE RESIDENT PROBLEMS AND PROBLEM RESIDENTS When you manage an apartment community, you can be sure that you will be dealing with people on a constant basis. Combine that with the expectations, opinions, and passion most people feel when it comes to their own home, and you already know that success requires you to have strong people skills and a good sense for how to solve problems as effectively, and as positively, as possible. It starts with understanding the difference between resident problems and problem residents. They usually aren t the same thing. How can you tell which are which? Problem residents fall into three categories: Those who either don t pay, or are late paying, their rent. Tenants who make trouble with their neighbors. Anyone who damages the property. It should be obvious what you need to do if you have a problem resident, and it probably involves that person moving. Everybody else is a resident with a problem, and should be handled accordingly. When you are dealing with residents who have a problem, it is important to remember that they expect a high level of service that matches the high rent they are paying you in order to live in the apartment community you manage. They expect great service, no hassles, and a peaceful environment. Anything that falls short of that expectation is likely to upset them. What are some of the problems tenants might have? There s a wide range of possibilities, of course, but in general the problem is going to be one of the following: Service that is slow or incomplete. Conflicts with members of your onsite staff. Inconvenience. For example, problems with parking availability or access to laundry services might well present an inconvenience. 12

13 Professional Distance That means working as hard as you can not to give residents good reason to be angry because of a mistake made by management. Neighbors who are noisy or who ignore rules. Crime. What is the best way to deal with such problems? Rick Ellis, the president of Ellis Consulting Group, has managed and operated apartment communities and residential rental real estate since 1980 and now works as a consultant or a speaker about these sorts of issues. Mr. Ellis has had as many as 6,000 units in four separate markets, all large. He offers the following suggestions: Courtesy Professional distance A focus on solutions Following through Courtesy Rick Ellis recommends being friendly, enthusiastic, and professional (FEP). That s always the starting point, no matter what kind of resident you are facing. The advantage to putting the FEP strategy to work is that it minimizes conflict. The second a situation escalates, the chance for a peaceful resolution is diminished. FEP can help you soothe heated emotions so that you actually can find a workable solution for everyone involved. If a tenant is upset enough to start yelling profanities at you, some professional distance can help you maintain your calm. The yelling won t be personal most of the time. There s a simple reason for that. The tenant who is venting really doesn t know you at all. That is important to remember because if you don t, you are likely to respond by getting upset in return. In addition, keep in mind that arguing is only going to escalate the mess, so you want to avoid that route. It s impossible to argue with someone who won t argue back. Contention is a contagious thing. If someone is really upset, their negative emotions can easily transfer to you. It s something like two strings that start to vibrate at the same frequency. Not falling into the escalation trap is difficult, but you can protect yourself by deliberately choosing what you think and repeating it silently to yourself as often as necessary. Your mantra in such situations should be something along the lines of, This isn t personal. Once you ve got that thought firmly in mind, the next step is to do something disarming, and to do it as early as possible in the exchange. Keep in mind that what you say needs to match the tone of voice you use. For example, you might simply say, I m so sorry with as much sincerity and force as you can manage. Resident Problems Continued on page 14 Hospitals, universities, municipalities and manufacturers rely on Torrco to meet their plumbing, heating, cooling, stream specialties & process piping needs. Apartment communities are homes, but managing that community is a business. Your job is to make money for the owner by increasing the value of the property through good management. That means working as hard as you can not to give residents good reason to be angry because of a mistake made by management. Correcting someone when you don t have the full story, or feeling angry because someone is angry about something that has happened, won t increase property value. You want to be as kind and patient as you can in any encounter with a tenant. That means you should continue to be courteous no matter what: it s free, it works, and it calms people down. (800) ISSUE

14 Resident Problems Continued from page 13 Saying you are sorry does not mean the problem is your fault. You are apologizing as the representative of the company, not as a person. What an apology communicates is that you have heard the tenant and you are sorry for the pain being experienced. Just hearing an acknowledgement of someone s frustration can do wonders when it comes to helping people calm down. Other apology options you could try might include the following: I m sorry you are unhappy with your apartment. I want to work with you to fi x the problems. I m sorry the repairs haven t been made yet. Let me find a way to make that up to you. I m so sorry about your frustration. I would feel the same way, and I will do what I can to help you. A Focus on Solutions The next step to handling a problem is to stay focused on solutions instead of on blame. You don t want to come across as being either dismissive or callous. If something is an issue for a tenant, it needs to be an issue for you as well. Equally, if you don t have all the information about a situation, you need to do what you can to get that information. Anything less feels disrespectful from the tenant s point of view. What you do need to be talking about are ways to resolve any issue that has developed. It s not your business to be thinking about whether it really is a problem or not, because the tenant is the person who gets to decide that point. Your business is to look for peaceful resolutions. Tell the tenant that you understand there is a problem and then tell them what you, or someone else, will do to fi x it. Following Through Following through actually has two parts. The first part is doing what you said you were going to do, and then making sure it gets done. The second part is figuring out how to prevent that problem from ever occurring again. When you think about it, the issue here is not just maintenance, or parking, or what have you. The underlying issue is whether your tenants are getting the kind of service from management that they have a right to expect. Part of that service consists of anticipating problems and then being proactive about preventing them. Another idea to consider is giving the tenant a gift of some kind, such as a certificate to an expensive restaurant as an apology. The gift won t work if the problem hasn t been solved, but if you did fi x whatever needed to be fi xed, or there are firm plans for a solution in place, then the tenant will probably be delighted by your thoughtful gesture. Give your residents the right connections. Residents expect the latest entertainment and communications technology in their lives. When you partner with Cox, you provide your residents with the most advanced products and services available in your area, with local support whenever you need it. And since Cox owns and maintains one of the nation s largest hybrid fiber-optic networks, you get the bandwidth needed to support advanced connectivity demands. Become a Cox Signature Community, and make sure your residents get the services they want, today and in the future. Call Today Gerry Quarm MDU Sales Manager Gigablast SM Contour TV Cox Homelife SM Digital Telephone 14

15 21 QUES TIONS Chris 1. What is your name? a. Chris Crampton or C-Monie by my fraternity brothers 2. Current Job a. Regional Manager with Konover Residential 3. How long have you been in the industry? a. 14 years 4. How did you get into the industry? a. After college I worked for the State at SCSU in residence life needed a change and left and took a couple months off during that time off I met Bill Griffin who said I should be in property management and the rest is history. 5. Hardest part of job a. The traffic and at times the multiply directions you are Crampton Konover Residential pulled in during the day oh and not always giving your managers the answer they want to hear 6. Best part of job a. Working with people especially my teams! Love meeting new people and working side by side towards a common goal. 7. Three words to describe yourself a. Caring b. Motivating c. Loyal 8. Fav City a. Tie between Key West and Vegas 9. Position to try for a day a. Talk show host 10. Favorite TV show a. Walking Dead 11. What motivates you a. Making my family and friends proud and helping others 12. How do you motivate others a. Pinpoint their fuel to strive to do their best and focus on that 13. If there was one thing you could change what would it be a. No need everything happens for a reason might not know it at the time but it does 14. Tattoo? a. Actually yes 6! 15. Fav item in office a. Coffee mug filled of course 16. Worse summer job a. Never had a bad one always lucked out 17. What talent would you most like to have a. The ability to heal and take away illness 18. What is your greatest achievement a. Founding a fraternity while in college which is still going strong and I am still involved in as an alumni advisor 19. Where do you see yourself in 5 years a. Settled a bit more than now who knows maybe married accepting applications now lol 20. What are you wearing when you feel your best? a. Shorts, T-Shirt and Flips 21. Piece of advice a. Actually just told this to the new fraternity class coming in this year at a meeting A man s worth is measured by his words but truly defined by his actions ISSUE

16 HOT MULTIFAMILY OUTDOOR LIVING TRENDS Today s rental market consists of many people who rent by choice as well as by necessity. Two generations in particular are shaping the market: The millennial generation is coming of age, and its members often want the ease and flexibility of being able to move from one place to another on short notice. They like being in the middle of an urban setting with walkable neighborhoods, convenient access to work and the cultural arts, and plenty of choices when it comes to healthy food. In contrast, the baby boom generation is entering retirement in larger and larger numbers, and those who are retiring often like the idea of a life that can finally be focused on relationships, memory building, and final achievements instead of taking care of a home and a yard that always need money and attention. As of 2015, there were 38 million renters throughout the U.S., and an increase of 1.6 million renters since What do all these multigenerational renters want? The most important thing is a good location located near public transportation. However, someone looking for a new place to live is likely to find several different communities that are all in acceptable locations. When that s the case, what causes someone to decide to live in one convenient place instead of another? Outdoor amenities have become increasingly important to potential tenants. It used to be that people tried to bring the outside indoors. Now the trend has completely reversed. Manufacturers have been able to create furniture and appliances that function outside without any problem. As a result, outdoor living trends that blur the line between an indoor and an outdoor feeling have been more popular throughout the U.S. in general since 2007, so it should come as no surprise that people who live in apartments want to get in on all that outdoor action. Managers at upscale multifamily properties are creating enhanced outdoor living spaces for their residents to enjoy. These outdoor areas often have heating elements and covered spots so that the space is still usable if the weather is not quite perfect. People are interested in seeing complete outdoor kitchens and elegant furnishings that are tough enough to handle sun and rain without a problem. 16

17 Not only do existing residents appreciate the idea of spending time outdoors in an attractive setting, so do prospective tenants. Club rooms often open onto outdoor areas with multifunctional spaces. Rooftop decks are also known as party decks. They are usually divided into several areas so that multiple groups of people can use them at the same time without feeling too crowded. Chairs and sofas would be just as appropriate in a living room as they are on a deck, porch, patio, or other outdoor space. A pool is often close by. Outdoor ovens are another popular option. So are sinks, weatherproof cabinets, refrigerators, and dishwashers. Fire pits, fireplaces, and LED lighting on stairs and railing make the area comfortable and safe when the temperature drops and it gets dark. Comfort zones feature hammocks or conversation areas with pillows. Weatherproof drapery can be used to define distinct spaces and add color and pattern at the same time. Outdoor entertainment systems make it possible to listen to music or to watch a movie or sports event. These are especially important to young professionals who want to spend time with friends but have small apartments. Plants and flowers bring outdoor areas to life. Pergolas, outdoor area rugs, and weather-resistant throw blankets can also become part of the mix. Not only do existing residents appreciate the idea of spending time outdoors in an attractive setting, so do prospective tenants. Some people consider pizza ovens to be the most popular option of all. Most people enjoy eating it, and the process of putting one or more pizzas together is an entertaining way to spend an afternoon or evening. It makes sense. One effect of the Great Recession was to reduce the size of individual units. A good way to prevent a tenant from feeling cramped when there just isn t a lot of space available inside is to make sure that there is plenty of shared community space available outside. Manufacturers have responded to the demand for outdoor furniture and appliances by creating more durable and stylish options. For example, Sunbrella Fabrics, a company that has been in business since 1961, began creating more durable fabrics in 2002 and is now offering its customers a five-year warranty to cover problems with outdoor fabric fading prematurely. That is good use for those who are responsible for managing these multifamily communities, because it means items such as cushions don t have to be replaced every other year any more. Offering tenants a place to do their cooking outside in a shared area is a good idea in part because many communities have banned cooking on private apartment patios and decks. Apartment communities that are going after a niche market might also want to consider amenities such as garden plots, workshops, communal bike storage, dog runs, and stations for washing pets. However, it is important to make sure that apartment managers are targeting the right amenities for the tenants they want to attract. It used to be that pet-friendly apartments were the exception instead of the rule. That has changed. Now, many people are looking for communities that welcome animals and even have pet spas to accommodate them. What else are people interested in? The National Multifamily Housing Council (NMHC) and Kingsley Associates, whose professional focus is on strategic consulting, research, and data analysis, conducts an annual survey about the preferences of apartment residents. For the survey that was conducted in August 2015, the survey was sent to more than 500,000 residents. There were almost 120,000 responses. Survey respondents were residents at 22 different industry-leading firms that either own or operate 1.2 million rental units throughout the U.S. People from 3,280 different communities responded. The survey found that the top five amenities for the community as a whole were: Parking (94 percent) Pool (83 percent) Fitness Center (82 percent) Secured community access (80 percent) Recycling (80 percent) The top five amenities for the actual apartments were: High-speed Internet (94 percent) Walk-in closet (89 percent) Soundproof walls (88 percent) Patio or balcony (87 percent) Washer and dryer in the unit (87 percent) What do these amenities indicate? High-end apartment communities are becoming more and more like high-end resorts. Tenants want, and appreciate, everything from coffee bars to concierge services. ISSUE

18 KEEPING Decorating, dressing up in costumes, and eating Halloween-related goodies is fun. Vandalism and accidents are not. You can help keep Halloween a great holiday just by the plans you make to prepare for it. The following suggestions are some good ways to protect your properties and your tenants without coming across as someone who just doesn t enjoy having a fun time. One important side benefit of celebrating Halloween is that the festivities will ideally develop friendships and good feelings. People who like each other and FUN enjoy getting together are people who are less likely to fight or complain. General Advice Check the smoke detectors to make sure they are working correctly. Discourage the use of any candle other than one that runs on a battery. Provide bright outdoor lighting for common areas and all walkways. Check all bulbs and replace any that aren t working. As much as possible, replace fragile glass and fi xtures with materials that can t be broken. Make sure gates, garages, and entries are locked in any areas where you want to discourage traffic. The idea is to minimize unauthorized access. Lock up any vacant property. Many vandals and thieves target anything empty. Check for tools and equipment that would be easy to vandalize. Lock them up ahead of time whenever you can. If someone does vandalize a property, have it cleaned up as fast as possible. It might not be wise to confront anyone who is vandalizing a property. Instead, report the vandalism to the police. Schedule extra people to work as janitors and provide security, or hire a security company to patrol your property for the times they are most likely to be needed. For example, if someone has a Halloween party on a night other than Halloween, the night of the party might be another good night to increase the number of available security personnel. Remind your tenants about any policies you have about parties and noise. Be polite about it, but also let them know about any possible consequences or fines. Multifamily Rentals Invite the local police department to make a presentation for residents about Halloween safety. If residents are allowed to trick-ortreat with children, set a range of hours. Decide whether the trickor-treating is only for tenants, or whether other neighbors can also participate. You might want residents to sign up in advance about whether they will be giving candy. Have a list of those who are participating ready to hand out to trick-or-treaters. Alternatively, have people put up a sign on their front door if they have candy they want to donate. Encourage people to go in groups. Hand out flashlights, glow sticks, reflector lights, stickers, and bags 18

19 Have a fall festival. Decorate a suitable location, show Halloween movies, decorate pumpkins, make crafts, play games, eat Halloween fare, and hand out door prizes. Use decorated pumpkins from the festival around the property. of candy to your residents from the front office or a lobby. As an alternative to trick-or-treating, have residents donate candy. Your staff can use the donations to fill up bags and distribute them to residents. Talk to local organizations and businesses about sponsoring special Halloween events. Have a fall festival. Decorate a suitable location, show Halloween movies, decorate pumpkins, make crafts, play games, eat Halloween fare, and hand out door prizes. Use decorated pumpkins from the festival around the property. If you decide to do a family friendly Halloween party, do it in the early evening or on another day. Make it potluck for residents, and provide the drinks. Have the staff dress up in costumes. Invite residents to decorate front porches or patios. Put your website or your social media accounts to work and let tenants know what your plans are. Office Rentals Give your tenants some treats to enjoy at the office as a way of showing your appreciation for them: hot or cold apple cider, caramel apples, donuts, and pumpkin chocolate-chip cookies are all good choices. Invite tenants to decorate their cubicles or to come to work in costume. Have awards for the most creative one, the funniest one, the scariest one, and so on. Suggest that tenants trick-or-treat from cubicle to cubicle, or to each floor in the building. Have a Halloween party for anyone in the building. Local businesses could sponsor booths, and you could play appropriate music or video clips for people to enjoy. One good choice would be Halloween episodes of The O ffi c e. Hold a food drive for a food pantry or homeless shelter. Retail Rentals Host a trick-or-treat event on a specific day and for a specific time. Invite stores to pass out candy to the children who come by during that time. Have a costume contest. Invite children and pets to participate. Hand out a variety of prizes. Invite retailers to decorate for Halloween, and give prizes to the winners. If you have a little space available, lease it temporarily to seasonal retailers at a good price. Use social media websites to tell people what you have planned and to encourage participation. Blue Wave Pool Service and Supplies, Inc. P: (203) Meet State Requirements Experience Less Down Time Maintain A Safer and More Enjoyable Facility Achieve This and MORE with Certifiable Training National Swimming Pool Foundation Certified Pool/Spa Operator Course In English and Spanish!! Also Offering Online Courses: OSHA Approved Hazard Communication Course Basic Water Chemistry Chemical Safety And Many More! Call Today for More Information! (203) Or Visit Us Online: Bulk and Group Discounts Offered Proud Member of CTAA Since 2010 CT Reg. # SP ISSUE

20 WATER COOLER WinnCares Each year, WinnResidential makes it a priority to give back to the communities in which it provides housing. One of the ways in which they accomplish this is with a charitable initiative known as WinnCares. WinnCares is an annual event for each region of the company and takes place at a new location each year. In September of 2015, Winn s CT region teamed up with Family Services of Greater Waterbury for the annual WinnCares event. Over 50 Winn employees showed up to Family Service s Murray Street location to provide a variety of repairs and upgrades to their 9,000 square foot facility. The upgrades included painting, cleaning, maintenance repairs, and landscaping, just to name a few. Family Services was kind enough to award Winn for their efforts at their annual Blue Jeans Ball this past March. This year s WinnCares event took place on Friday, October 21st at Riverside Park in Hartford. Winn will be providing maintenance, painting, and landscaping for Riverfront Recapture and hosted another successful and mutually beneficial event! New Hires: William Stewart New Maintenance Supervisor at Summit at Mill Ridge for Paredim Communities Amanda Albert New Property Manager at The Hawthorne at Gillette Ridge for Konover Residential Casey King New Assistant Property Manager at The Hawthorne at Gillette Ridge for Konover Residential Shanelle Lawrence New Leasing Consultant at The Hawthorne at Gillette Ridge for Konover Residential Brian Taft New Maintenance Supervisor at The Hawthorne at Gillette Ridge for Konover Residential Victor Seclen New Maintenance Technician at The Hawthorne at Gillette Ridge for Konover Residential Hector Cruz New Maintenance Technician at Sagamore Hills for USRG Brian Teel New Maintenance Technician at Handen Centre for USRG Tracy Adams New Porter at The Villages at Shore Landing for USRG Patricia Carbone New Property Manager at Vintage at the Grove for USRG Egott Alvarado New Clubhouse Monitor at Woodcliff Estates for USRG Sean Ryan New Property Manager at 510 Main for USRG Stephen Larson New Maintenance Supervisor at Hamden Centre/ Dogwood Hills for USRG Lynn Branciforte New Property Manager at Lofts at the Mills for USRG Gina Vaccaro New Property Manager at Knoll Crest Apartments for Trio Properties, LLC Promotions: Megan Petardi Promoted to Property Manager of The Lofts at Main and Temple and Temple Street Townhouses for WinnResidential Brent Reihl Promoted to Property Manager of ArtSpace Hartford for WinnResidential Trish Stage, COS Promoted to Property Manager of Rose Hill Estates for Konover Residential Congratulations to all!!! 20

21 PROPERTY HIGHLIGHT FENN-WOODE APARTMENTS Fenn-Woode Apartments is a beautiful rental community located on King Arthur s Way in Newington, CT. The property is comprised of eleven two-story buildings spread across seventeen sprawling acres of scenic landscaping and amenities. Some of the amenities include picnic tables, gas grills, a tennis court, and a pool, sauna, and community garden, just to name a few. Renovations of the common areas of every building are currently under way and will soon include new carpet, lighting fixtures, wallpaper, resident mailboxes, and professionally decorated planters in the lobbies. Fenn-Woode offers studio, 1, and 2 BR apartment homes, each with a private patio or balcony. Recent renovations equipped each kitchen with new cabinets, counter tops, flooring, and appliances! The bathrooms also include new flooring, tub surrounds, cabinets, and counters. The list of Fenn-Woode s impressive physical offerings goes on, but what sets it apart from its competitors is the sense of community. Residents enjoy frequent events, socials, and even holiday give-aways from the staff. They have even implemented an innovative approach to snow removal where early morning plowing is done in order of their residents work schedules! Fenn-Woode Apartments has been proudly managed by the same private owners since its inception in ISSUE

22

23 Over 500 people attended last year. DON T MISS OUT! #maximizeyou2016 November 9-10*, 2016 Foxwoods Resort Casino *please note the change in days Reserve your space today by completing the attached form and returning it to Jessica Olander at or by fax at (860) Your ticket includes: Unlimited Networking to #maximizeyou2016 Access to the Tradeshow Floor Breakfast/Lunch Two keynote speakers - Darien Crimmin of Winn & The O Shea Report Knowledge Bars featuring topics on hoarding, lead abatement, reputation management & more Pre Show Party at High Rollers Wednesday, November 9 featuring food and drink, bowling and new for the band Take it to the Bridge Post Show Reception 2016 Attendee Registration Form $110 per CTAA Member /$160 per Non CTAA member Attendee Name: Attendee Name: Attendee Name: Additional attendees please add on reverse Attending Wed PM (Y or N): Attending Wed PM (Y or N): Attending Wed PM (Y or N): Company: Property Name: Address: City: State: Zip: Phone: Fax: Website: Please make checks payable to the CT Apartment Association and mail to: CTAA, 701 Hebron Avenue, 3 rd Floor, Glastonbury, CT Phone: Fax: Credit Card Payment: Visa MasterCard American Express Card Number: Exp. Date: Name (as it appears on card):

24 䌀吀䄀䄀 PRSRT STD U.S. POSTAGE PAID SALT LAKE CITY, UT PERMIT NO. 508 吀䠀䔀 䌀伀一一䔀䌀吀䤀䌀唀吀 䄀倀䄀刀吀䴀䔀一吀 䄀匀匀伀䌀䤀䄀吀䤀伀一 701 Hebron Avenue 3rd Floor Glastonbury, CT THIS MAGAZINE IS DESIGNED AND PUBLISHED BY THE NEWSLINK GROUP LLC PROUD TO BE THE 2015 NUTMEG AWARDS VENDOR MEMBER COMPANY OF THE YEAR POWER WASHING WINDOW CLEANING GUTTER CLEANING AIR DUCT CLEANING DRYER VENT CLEANING PET WASTE REMOVAL & MORE! FIND OUT MORE: HIC# No matter where life takes you, there is no place like home. We have the products you need to fit your lifestyle and your wallet. Home Auto Renter s Life Health For a free, no obligation quote, contact Carrie Mott, ACSR, APIW , ext. 127 We have six convenient locations available to assist you. Uncasville Old Lyme West Hartford Stamford Simsbury Guilford

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