TRANSFORMING GOVERNMENT SERVICES

Size: px
Start display at page:

Download "TRANSFORMING GOVERNMENT SERVICES"

Transcription

1 Digital transformation in the public sector PART 2 OF 5 TRANSFORMING GOVERNMENT SERVICES 1 TRANSFORMING GOVERNMENT SERVICES

2 Government organizations, like their corporate counterparts, are on a path of digital transformation. Countries, regions and cities are at different stages as they invest in redesigning business processes for a digital world and in equipping employees to capture data at the point of creation and to communicate and collaborate virtually. As well as empowering employees with modern ways of working, this transformation enables government organizations to carry on digital conversations with their citizens by providing services, some fully automated, through web sites and apps. For example, 2 TRANSFORMING GOVERNMENT SERVICES

3 one authority in North London, UK, is using a bot to answer telephone enquiries. In Cape Town, an app provides citizens and tourists with travel information and in Croatia the telecoms industry watchdog helps consumers switch tariffs to encourage market competition. Government organizations are now in a position to learn from early adopters to boost their own progress LEADING THE WAY Some organizations have perceived early adoption as an advantage or a necessity. It s well known that Estonia seized an opportunity to pioneer e-government as a way to compete as the European Union s smallest nation by population. Other government organizations, whether national, regional or local, are now in a position to learn from early adopters to boost their own progress. Estonia implemented e-government before the advent of cloud services fewer than 5% of government transactions are on paper and it is now moving data and legacy applications into the cloud. We are creating government as a service, says Taavi Kotka, CIO, Government of Estonia. Everybody in Estonia has a card and equivalent digital ID, so that they are pre-registered for different government services, which can be accessed from anywhere in the world. RESILIENT BY DESIGN Committing to digital on this scale has risks and Microsoft has been helping with skills, science and research to build resiliency against cyber attacks and natural disasters that could threaten 3 TRANSFORMING GOVERNMENT SERVICES

4 ESTONIA Estonia seized the opportunity to pioneer e-government as a way to compete as the European Union s least populous nation. Fewer than 5% of government transactions are on paper and it is now moving data and legacy applications to the cloud. digital government services. It was a way more complicated task than we imagined but we have to do it because we want to be able to run all the meaningful applications that the country needs in the cloud, says Kotka. Microsoft Services carried out a deep security and data classification assessment to tease out how to rebuild applications on the cloud platform. It applied techniques it uses to develop its own software to be secure and resilient and showed the Estonian development team how to apply these. Consequently, Microsoft can provide the data center infrastructure to help meet Kotka s need to guarantee that Estonia s society is protected from disaster. VALUE FROM DIGITAL Cloud-based systems can use all the data collected by government organizations to provide richer contextual information to answer management questions about the best use of resources. Digital transformation means the data flows 4 TRANSFORMING GOVERNMENT SERVICES

5 naturally both ways. Apps such as contacts lists automatically update themselves when they notice a change in an signature or other piece of information, cutting out the need for data entry. Infrastructure itself the equipment, vehicles and offices used by governments is beginning to provide data as part of the internet of things (IoT). USING DATA MORE EFFECTIVELY As the amount of data grows, the key to success is turning it into actionable insights that lead to higher-quality decisions. Analyzing the skyrocketing quantity of information can be an overwhelming task. Microsoft Power BI is designed to overcome this challenge by making it simple to transform vast amounts of data into rich visuals that can be examined from multiple perspectives, explains Parul Bhandari, Senior Program Manager, Microsoft Services. By reviewing data in visual form, governments can more easily identify critical patterns that move their communities forward. 5 TRANSFORMING GOVERNMENT SERVICES

6 By reviewing data in visual form, governments can more easily identify critical patterns that move their communities forward Microsoft recently showed how governments can turn publicly available data into critical insights by using open data in four areas of interest optimizing transportation, promoting job growth, addressing citizen complaints, and analyzing government budgets to spot patterns that can help government leaders better focus their efforts. In each of these instances, we used Power BI to visually display large amounts of data to easily examine the information by different variables, and ultimately obtain key insights that can improve how communities are governed, says Bhandari. 6 TRANSFORMING GOVERNMENT SERVICES

7 In one instance Microsoft examined San Francisco s budget data from 2010 to 2016, gathering detailed information at the departmental level. Bhandari continues: Visualizing this information using Power BI, we observed that public works, transportation, and commerce make up the vast majority of both spending and revenue for the city. Examining this data in greater detail, we were also able to see which departments are over budget from year to year. With these insights, the city could either allocate larger budgets to those departments, or focus on ways to increase revenue or cut back spending within those groups. REAL BENEFITS By understanding the data, government organizations can realize and increase the value of their information through digital transformation, with the value being expressed in better citizen services and delivery cost savings. Norfolk County Council (NCC) in the UK is seeking value from digital by working with HP Enterprise Services to create a Microsoft Cloud-based information hub to transform the delivery of integrated public services. Huge areas of expenditure are pensions, benefits and the cost of the National Health Service 7 TRANSFORMING GOVERNMENT SERVICES

8 and social care, and we want to understand the levers for the large level consumption of those services. Can we do things differently, in a more cost-effective way, and make it better for the citizen? asks Tom Baker, NCC s Chief Information Officer. By understanding the data, government organizations can realize and increase the value of their information through digital transformation NCC is responsible for education, social services, highways, fire and rescue services, libraries, waste disposal, consumer services and planning for a population of almost 900,000. According to HP s Account Executive, Patrick Stephenson: The information hub brings together data from many different public organizations. We ll have a single view of the customer and their needs so we can make better decisions for them. What I think we are able to do now for the first time is to start to join up all the pieces, that make up, if you like, that public service supply chain, concludes Baker. It s predicted that enabling multiple agencies to effectively participate in joint service delivery will result in better services and make cost savings of about 20%. But the value doesn t end there because NCC intends to use the big data gathered in the information hub to create a local knowledge economy, improve education standards and attract further investment to the county. DEMOCRATIC RESPONSIBILITIES Government organizations are responsible for delivering democratic processes such as elections and referendums, in which 8 TRANSFORMING GOVERNMENT SERVICES

9 security and transparency are paramount. Election organizers have gone to great lengths to secure and speed up paper-based voting systems, inevitably pushing up the costs of providing government staff. In some regions postal votes are required due to geography. Digital transformation, through secure signin websites for registration and voting, and digitally enabled polling stations, hold the promise of improved security, efficiency and transparency. Politicians will also see it as an opportunity to increase participation, especially among younger age groups. During an election, the City of New York manages 1,200 polling sites, 30,000 co-workers and delivers 15,000 pieces of equipment to sites. Until recently, paper-based votes were carried by the 9 TRANSFORMING GOVERNMENT SERVICES

10 CITY OF NEW YORK The City of New York has digitized processes to improve efficiency in the management of election voting systems. During the presidential primary in 2016, 75% of the vote tally was processed by 10pm, an hour after the polls closed a record. New York Police Department for manual entry into a mainframe computer. The City asked itself: how can we upload the votes directly from the poll sites? The City built a Universal Windows App to carry out a check-in process of co-workers at the start of the day so staff levels can be managed. It rolled out 1,800 laptops, choosing Microsoft Surface running the Windows 10 Operating System, which has security built in and which enables the devices to be remotely managed city-wide. During the presidential primary in 2016, 75% of the vote tally was processed by 10pm, an hour after the polls closed a record. Having co-workers have access to a device that is easy to use, intuitive and reliable is an essential element of an effective election, said Michael Ryan, Executive Director at the Board of Elections in the City of New York. 10 TRANSFORMING GOVERNMENT SERVICES

11 JUSTICE FOR ALL Most citizens would put a properly functioning justice system alongside voting as part of a democratic society. Litigation involves large bodies of documents and IT can identify the relevant content in these documents more quickly than junior legal staff. The large numbers of s and documents disclosed in business litigation can be intelligently sieved by software. Running a court involves handling multiple clients in a fixed schedule. The UK s Supreme Court has transformed its operations by moving to Microsoft Azure and Microsoft Dynamics CRM. Microsoft Dynamics CRM was identified as a solution that we could control ourselves we can quickly make any changes we need internally, without relying on others, says Paul Brigland, Head of ICT and Department Records Office for the Supreme Court. Microsoft was the only company who could support the size and scope of the Court of Justice of Sao Paulo and the population of Sao Paulo without any stops in service In 2005, when Brazil passed a law that enabled judicial entities to receive processes in a digital format, Rosely Castilho, the Chief Information Officer (CIO) of The State Court of Justice of Sao Paulo (TJSP), saw an opportunity to implement a change in the way the court did business to better serve the State of Sao Paulo s 50 million citizens, and to comply with Federal law. Our vision was to provide better services to the population, says Castilho. Overall, the expectation was that we needed to change the perception that we were formal and bureaucratic and that we were slow to attend to their needs. 11 TRANSFORMING GOVERNMENT SERVICES

12 Her planned 100% digital initiative was enormous and bore risks in security and business continuity. By the end of 2015, all new judicial processes needed to be stored digitally in databases, 50,000-plus employees needed to be trained to operate digital processes, and governance policies needed to be established. Castilho chose to rely on her prior experience and the Microsoft Enterprise Strategy Program. Microsoft was the only company, the only provider who could support the size and scope of the Court of Justice of Sao Paulo and the population of Sao Paulo without any stops in service. TJSP achieved 100% digital at the end of November 2015, a month ahead of the deadline. The new digital processes reduce the time to move, store and retrieve paper documents by up to 70%. Citizens can conduct simple court services from their home computers, such as requesting certification of legal standing or receiving updates on their court cases, instead of wasting time in traffic and lines. 12 TRANSFORMING GOVERNMENT SERVICES

13 Judges rapidly access information remotely and make informed decisions much faster, increasing their productivity by 50%. Lawyers research cases and gather information to develop client cases more efficiently. TJSP reports that processing of new cases has accelerated by 87%. Government employees, from judges to social workers, can use digital tools to change service delivery for the better TIME FOR TRANSFORMATION The advent of the cloud and mobile technologies means that government employees, from judges to social workers, can use digital tools to take the initiative to change service delivery for the better. Cloud-based services form the basis of digital transformation. They provide the secure virtual town halls for direct citizen engagement and the always-available virtual office for a mobile workforce a new generation of tech-savvy employees who will happily upload documents to shared spaces and send out requests for help on social media. The technology foundations are in place and there s already a wealth of experience from early adopters to learn from. Government organizations already making the digital transformation are finding it straightforward, quick to achieve and delivering a rapid return on investment. Transforming Government Services is part two of a five-part series of articles from Microsoft on digital government transformation. To read other articles in the series and how governments are benefiting from transformation today, visit aka.ms/transform-gov 13 TRANSFORMING GOVERNMENT SERVICES microsoft.com/government

14 2016 Microsoft. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Views expressed in this article are not necessarily those of Microsoft. This document is provided as-is. Information and views expressed in this document, including URL and other Internet website references, may change without notice. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. 14 TRANSFORMING GOVERNMENT SERVICES

Digital transformation in the public sector PART 4 OF 5 ENGAGING CITIZENS 1 ENGAGING CITIZENS

Digital transformation in the public sector PART 4 OF 5 ENGAGING CITIZENS 1 ENGAGING CITIZENS Digital transformation in the public sector PART 4 OF 5 ENGAGING CITIZENS 1 ENGAGING CITIZENS New technologies such as mobile devices and the cloud have created the opportunity for government organizations

More information

OPTIMIZING GOVERNMENT

OPTIMIZING GOVERNMENT Digital transformation in the public sector PART 1 OF 5 OPTIMIZING GOVERNMENT 1 OPTIMIZING GOVERNMENT Digital services have become central to our lives, helping every person to achieve more at work or

More information

IBM Global Business Services Driving the next generation of digital government

IBM Global Business Services Driving the next generation of digital government IBM Global Business Services Driving the next generation of digital government With IBM and Microsoft 2 Utaut Offictes Sitquatem Digital government organisations must continually transform From the rise

More information

Your digital transformation playbook. A single platform for business growth with Microsoft Dynamics 365

Your digital transformation playbook. A single platform for business growth with Microsoft Dynamics 365 Your digital transformation playbook A single platform for business growth with Microsoft Dynamics 365 What s Inside 1. What is Digital Transformation? 2. Three key trends driving change 3. Play #1: Unify

More information

SUSiEtec The Application Ready IoT Framework. Create your path to digitalization while predictively addressing your business needs

SUSiEtec The Application Ready IoT Framework. Create your path to digitalization while predictively addressing your business needs SUSiEtec The Application Ready IoT Framework Create your path to digitalization while predictively addressing your business needs Industry 4.0 trends and vision Transform every aspect of the manufacturing

More information

Your digital transformation playbook. Attend a free Dynamics 365 event near you. Space is limited:

Your digital transformation playbook. Attend a free Dynamics 365 event near you. Space is limited: Your digital transformation playbook Attend a free Dynamics 365 event near you. Space is limited: www.digital-transformation-at-work.com What s Inside 1. What is Digital Transformation? 2. Three key trends

More information

The business owner s guide for replacing accounting software

The business owner s guide for replacing accounting software The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern

More information

Microsoft Enterprise Services. Modernizing IT to enable the Digital Workplace

Microsoft Enterprise Services. Modernizing IT to enable the Digital Workplace Microsoft Enterprise Services Modernizing IT to enable the Digital Workplace A new world of work It seems like everybody is talking about digital transformation these days. In fact, a recent Gartner survey

More information

Microsoft Dynamics 365 for Operations Microsoft Dynamics 365 for Operations Reasons to accelerate your path to the cloud with the new Dynamics 365

Microsoft Dynamics 365 for Operations Microsoft Dynamics 365 for Operations Reasons to accelerate your path to the cloud with the new Dynamics 365 Microsoft Reasons to accelerate your path to the cloud with the new 1 2 About the new Microsoft Dynamics 365 for Welcome to the Age of the Customer. An era where mobile has transformed the way we work,

More information

Managing Innovation to Sustain Growth and Prosperity

Managing Innovation to Sustain Growth and Prosperity Experience the commitment WHITE PAPER Managing Innovation to Sustain Growth and Prosperity How local governments can spark technology innovation while mitigating risk January 2016 cgi.com/stateandlocal

More information

INSIDE THIS ISSUE. Whitepaper

INSIDE THIS ISSUE. Whitepaper Whitepaper INSIDE THIS ISSUE This whitepaper explains why Microsoft Dynamics AX is particularly well-suited for supporting the needs of large enterprise-class organizations with a broad international presence.

More information

Work Like a Network: Accelerating Team Collaboration with Social

Work Like a Network: Accelerating Team Collaboration with Social Work Like a Network: Accelerating Team Collaboration with Social Published: July 2014 For the latest information, please visit http://aka.ms/socialcollaboration 1 Table of Contents Introduction 3 Organizational

More information

Microsoft Services. Time to Make Legal a Digital Workplace

Microsoft Services. Time to Make Legal a Digital Workplace Microsoft Services Time to Make Legal a Digital Workplace Going Digital in Legal Make Legal a Digital Workplace that can help meet the increased expectations of today Corporate legal departments and law

More information

Internet of Things. Point of View. Turn your data into accessible, actionable insights for maximum business value.

Internet of Things. Point of View. Turn your data into accessible, actionable insights for maximum business value. Point of View Internet of Things Turn your data into accessible, actionable insights for maximum business value Executive Summary Use a connected ecosystem to create new levels of business value The Internet

More information

IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation

IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation Author: Stuart Williams Director, TBR Software

More information

Digital business processes

Digital business processes Digital business processes enterprise backend as a service Intro The promise of the digital transformation is real - but the transition from an enterprise with IT to an IT-driven company is daunting. Delivering

More information

Top 10 Must-Have Hotel Technologies in 2018

Top 10 Must-Have Hotel Technologies in 2018 Top 10 Must-Have Hotel Technologies in 2018 According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate the dynamic

More information

Transforming the public sector contact center

Transforming the public sector contact center Market briefing Transforming the public sector contact center Changing citizen expectations, new technologies, and budget constraints are transforming the public sector. Find out how the contact center

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

Prepare for GDPR today with Microsoft 365

Prepare for GDPR today with Microsoft 365 Prepare for GDPR today with Microsoft 365 2 Table of contents 01. 02. 03. 04. 05. Executive Sumary Landscape Assess and manage your compliance risk Protect your most sensitive data Closing 3 01. Executive

More information

Empower your field technicians. A smarter approach to managing field assets using mobile tools

Empower your field technicians. A smarter approach to managing field assets using mobile tools Empower your field technicians A smarter approach to managing field assets using mobile tools Empower your field technicians A smarter approach to managing field assets For many organizations, the workforce

More information

Welcome! 12-1pm Registration and Networking Lunch. Inaugural Salesforce California Innovation Day

Welcome! 12-1pm Registration and Networking Lunch. Inaugural Salesforce California Innovation Day Inaugural Salesforce California Innovation Day Welcome! 12-1pm Registration and Networking Lunch Login to our mobile site at: http://carahevents.carahsoft.com/sfca Inaugural Salesforce California Innovation

More information

Reimagine productivity with Microsoft Dynamics 365

Reimagine productivity with Microsoft Dynamics 365 Reimagine productivity with Microsoft Dynamics 365 Transform business process automation and people productivity with Microsoft Dynamics 365 and the Microsoft Cloud Customer Service Financials Operations

More information

Put cloud-based insights to work for your business

Put cloud-based insights to work for your business Put cloud-based insights to work for your business As the volume of data grows, businesses are using the power of the cloud to gather, analyze, and visualize data from internal and external sources to

More information

THE RISE OF THE DIGITAL CFO. Microsoft

THE RISE OF THE DIGITAL CFO. Microsoft THE RISE OF THE DIGITAL CFO Microsoft 39% of IT organizations now report to the CFO ## The rise of the Digital CFO The emergence of the digital age is fundamentally changing the priorities and roles of

More information

DYNAMICS 365 live your future now

DYNAMICS 365 live your future now DYNAMICS 365 live your future now The time when purchasing a business information system was a complex and expensive project is long gone. All applications that are essential for conduct of business are

More information

SIMPLY CANNOT COMPETE

SIMPLY CANNOT COMPETE ON-PREMISE ERP SIMPLY CANNOT COMPETE WITH COMPANIES IN THE CLOUD Grab a seat and enjoy. Read Time: 3 minutes ON-PREMISE ERP SIMPLY CANNOT COMPETE WITH COMPANIES IN THE CLOUD No matter what industry your

More information

How to Evaluate Dealer Management Systems

How to Evaluate Dealer Management Systems How to Evaluate Dealer Management Systems A Do-it-Yourself Guide System Overview pg. 3 Financial Management pg. 4 Purchasing pg. 5 Sales pg. 6 Parts pg. 7 Service & Warranty Management pg. 8 Hardware &

More information

Cloud Transformation Microsoft Azure and Accenture: Your best choice to modernize SAP

Cloud Transformation Microsoft Azure and Accenture: Your best choice to modernize SAP Cloud Transformation Microsoft Azure and Accenture: Your best choice to modernize SAP SAP on Microsoft Cloud and Accenture offer the most efficient and effective way to migrate your ERP system to the cloud.

More information

Azure IoT Suite. Secure device connectivity and management. Data ingestion and command + control. Rich dashboards and visualizations

Azure IoT Suite. Secure device connectivity and management. Data ingestion and command + control. Rich dashboards and visualizations Azure IoT Suite Secure device connectivity and management Data ingestion and command + control Rich dashboards and visualizations Business workflow integration Move beyond building blocks with pre-configured

More information

Efficiently administer justice

Efficiently administer justice Efficiently administer justice DXC Justice Case Management Modernize your agency and gain better insight with an integrated case management solution. Efficiently administer justice Benefits Streamline

More information

Microsoft Dynamics 365. Factsheet

Microsoft Dynamics 365. Factsheet Factsheet SStrategic Solutions NW 1 Amazing customer experiences through intelligent operations Delivering customer experiences is top of mind for every retail organization, and the use of technology is

More information

and What Does it Mean for Your Business?

and What Does it Mean for Your Business? What the Heck is Digital Transformation and What Does it Mean for Your Business? Brought to you by: What the Heck is Digital Transformation and What Does it Mean for Your Business? 86% of CEOs say digital

More information

EMPOWERING BUSINESS USERS TO MAKE INFORMED DECISIONS... Business Process Management (BPM) for Microsoft Office 365

EMPOWERING BUSINESS USERS TO MAKE INFORMED DECISIONS... Business Process Management (BPM) for Microsoft Office 365 EMPOWERING BUSINESS USERS TO MAKE INFORMED DECISIONS... Business Process Management (BPM) for Microsoft Office 365 FlowForma Step into a world where business processes are easily managed, where data flows

More information

Microsoft Dynamics AX. Microsoft Dynamics AX. Factsheet

Microsoft Dynamics AX. Microsoft Dynamics AX. Factsheet Factsheet 1 Amazing customer experiences through intelligent operations Delivering customer experiences is top of mind for every retail organisation, and the use of technology is a talisman for the delivery

More information

Digital Strategy 1.0. Office of the Chief Information Officer OCIO City of Vaughan

Digital Strategy 1.0. Office of the Chief Information Officer OCIO City of Vaughan 1.0 Office of the Chief Information Officer OCIO City of Vaughan Rev. December 14, 2016 Communications COMMUNITY ENGAGEMENT eservices + Mobile Apps 24/7 Access to Data + Content TRANSPARENCY Internal Digital

More information

A Guide for Local Governments: EAM and GIS for Complete Asset Management

A Guide for Local Governments: EAM and GIS for Complete Asset Management 29 91 $1,487 A Guide for Local Governments: EAM and GIS for Complete Asset Management A Guide for Local Governments: EAM and GIS for Complete Asset Management Think back to a time before smartphones. You

More information

CASE STUDY CITY AND COUNTY OF SAN FRANCISCO TREASURER AND TAX COLLECTOR CITY & COUNTY GOVERNMENT STREAMLINES PAYMENTS AND DOCUMENT MANAGEMENT

CASE STUDY CITY AND COUNTY OF SAN FRANCISCO TREASURER AND TAX COLLECTOR CITY & COUNTY GOVERNMENT STREAMLINES PAYMENTS AND DOCUMENT MANAGEMENT CASE STUDY CITY AND COUNTY OF SAN FRANCISCO TREASURER AND TAX COLLECTOR CITY & COUNTY GOVERNMENT STREAMLINES PAYMENTS AND DOCUMENT MANAGEMENT 50 % RECEIVABLES STAFF REDUCTION 75 % ACCELERATION OF BUSINESS

More information

Machine intelligence ascending

Machine intelligence ascending Machine intelligence ascending How robotic process automation, machine learning, and artificial intelligence will help define tomorrow s kinetic enterprise Tech Trends: Machine intelligence ascending Machine

More information

Microsoft Services. Transform Manufacturing with a Mobile Workforce

Microsoft Services. Transform Manufacturing with a Mobile Workforce Microsoft Services Transform Manufacturing with a Mobile Workforce Empowering employees to do their work anywhere, anytime they need Parts in a modern jetliner Predicted shortfall in U.S. manufacturing

More information

SpECIal EdItORIal FEatuRE, In association WItH CIO. Service-based software powers ahead

SpECIal EdItORIal FEatuRE, In association WItH CIO. Service-based software powers ahead SpECIal EdItORIal FEatuRE, In association WItH CIO SaaS adoption SPONSORED FEATURE 1 Service-based software powers ahead the trend towards SaaS in organisations of all sizes is now irreversible, a survey

More information

National E-government Strategies: Application of ICT in Government in Achieving the Millennium Development Goals. Professor Dennis Anderson, Ph.D.

National E-government Strategies: Application of ICT in Government in Achieving the Millennium Development Goals. Professor Dennis Anderson, Ph.D. United Nations Public Service Day and Forum The Role of Public Service in Achieving the Millennium Development Goals National E-government Strategies: Application of ICT in Government in Achieving the

More information

GUIDEBOOK MICROSOFT DYNAMICS CRM FOR GOVERNMENT

GUIDEBOOK MICROSOFT DYNAMICS CRM FOR GOVERNMENT GUIDEBOOK MICROSOFT DYNAMICS CRM FOR GOVERNMENT September 2013 July 2013 THE BOTTOM LINE Document NX Although government agencies have the goal of providing cost-effective and efficient services and high

More information

2018 Research Report Live Video Streaming Benchmark Report

2018 Research Report Live Video Streaming Benchmark Report 2018 Research Report 2018 Live Video Streaming Benchmark Report Executive Summary Video is projected to make up as much as 82% of all Internet traffic by 2020 1, a growing share of which will be live video

More information

EMPOWERING BUSINESS USERS TO MAKE INFORMED DECISIONS... Business Process Management (BPM) for Microsoft Office 365

EMPOWERING BUSINESS USERS TO MAKE INFORMED DECISIONS... Business Process Management (BPM) for Microsoft Office 365 EMPOWERING BUSINESS USERS TO MAKE INFORMED DECISIONS... Business Process Management (BPM) for Microsoft Office 365 FlowForma Step into a world where business processes are easily managed, where data flows

More information

Why it s time to move to online accounting software

Why it s time to move to online accounting software 7Game Changing Trends: Why it s time to move to online accounting software Brought to you by: 7 Game changing trends: Why it s time to move to online accounting software The past decade has brought extraordinary

More information

The Business Performance Revolution:

The Business Performance Revolution: Integration Mobilization Data Unification Migration It s Possible The Business Performance Revolution: Is Your Mainframe Mobilized? White Paper CONTENTS Mobility = Business Performance Business Performance

More information

COUNTY OF SAN JOAQUIN STRATEGIC DIRECTION FOR INFORMATION TECHNOLOGY

COUNTY OF SAN JOAQUIN STRATEGIC DIRECTION FOR INFORMATION TECHNOLOGY COUNTY OF SAN JOAQUIN STRATEGIC DIRECTION FOR INFORMATION TECHNOLOGY San Joaquin County government will transform the manner in which it provides services to the public and its employees so as to promote

More information

Re-thinking and empowering operations in a digital world! Sebastian Seutter Director Strategy and Business Development

Re-thinking and empowering operations in a digital world! Sebastian Seutter Director Strategy and Business Development Re-thinking and empowering operations in a digital world! Sebastian Seutter Director Strategy and Business Development Industry 4.0 Day Client, partner and Microsoft event (19 th February 2018) Table of

More information

Knowledge Management Will Transform CRM Customer Service

Knowledge Management Will Transform CRM Customer Service G00262617 Knowledge Management Will Transform CRM Customer Service Published: 6 March 2014 Analyst(s): Michael Maoz Knowledge management impacts efficiency, customer satisfaction and revenue growth, but

More information

TRANSPORT TICKETING IS CHANGING

TRANSPORT TICKETING IS CHANGING TRANSPORT TICKETING IS CHANGING Digital transformation is being exploited to drive growth and operational efficiency while increasing passenger convenience and value. CONTENTS LET S GET SMART TICKETING

More information

Microsoft Dynamics 365 and Columbus

Microsoft Dynamics 365 and Columbus Microsoft Dynamics 365 and Columbus Start your cloud journey Cloud services Cloud transformation series If you agree that modern cloud computing is a great way to benefit from innovative, powerful technology

More information

running simpler in a digital economy Driving the transformation to a real-time enterprise Your business technologists.

running simpler in a digital economy Driving the transformation to a real-time enterprise Your business technologists. running simpler in a digital economy Driving the transformation to a real-time enterprise Your business technologists. Powering progress Embracing the digital world The digital economy is developing rapidly

More information

Benefits of process automation with Bizagi

Benefits of process automation with Bizagi Benefits of process automation with Bizagi Igniting digital transformation 96% of say that digital transformation programs are already underway Gartner 70% of all transformation projects fail McKinsey

More information

B E Y O ND T H E B E S T DIGITAL TRANSFORMATION LEADING TO THE ENVISIONING AND DRIVING THE CHANGE

B E Y O ND T H E B E S T DIGITAL TRANSFORMATION LEADING TO THE ENVISIONING AND DRIVING THE CHANGE B E Y O ND T H E B E S T DIGITAL TRANSFORMATION LEADING TO THE ENVISIONING AND DRIVING THE CHANGE Best technology is when it brings people together, but it exceeds its best when people together are high

More information

Four IoT Platform Must-Haves That Can Accelerate Your IoT Deployment

Four IoT Platform Must-Haves That Can Accelerate Your IoT Deployment Four IoT Platform Must-Haves That Can Accelerate Your IoT Deployment INTRODUCTION Connect Things to Apps with Speed, Ease, and Scale At the center of the Internet of Things is the massive volume of data

More information

Advanced Analytics in Service Operation Management WHAT IF? Data Analytics For IOT

Advanced Analytics in Service Operation Management WHAT IF? Data Analytics For IOT Advanced Analytics in Service Operation Management WHAT IF? Data Analytics For IOT MANY QUESTIONS FACT: DATA is at the epicenter of the digital enterprise. THE VALUE OF ADVANCED ANALYTICS TO SERVICE OPERATIONS

More information

Key Benefits. Overview. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.

Key Benefits. Overview. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities

More information

Achieving WAN Automation Today

Achieving WAN Automation Today Independent market research and competitive analysis of next-generation business and technology solutions for service providers and vendors Achieving WAN Automation Today A Heavy Reading white paper produced

More information

e-savaria: an electronic local government in Szombathely and its region

e-savaria: an electronic local government in Szombathely and its region 179 e-savaria: an electronic local government in Szombathely and its region Zsolt KERINGER, Hungary SUMMARY An innovation programme, called E- Savaria IT project in Szombathely, town with county rank-

More information

Realize More with the Power of Choice. Microsoft Dynamics ERP and Software-Plus-Services

Realize More with the Power of Choice. Microsoft Dynamics ERP and Software-Plus-Services Realize More with the Power of Choice Microsoft Dynamics ERP and Software-Plus-Services Software-as-a-service (SaaS) refers to services delivery. Microsoft s strategy is to offer SaaS as a deployment choice

More information

Top 10 reasons to move your contact center to the cloud

Top 10 reasons to move your contact center to the cloud CONTACT CENTER Making the Case: Top 10 reasons to move your contact center to the cloud Thanks to the internet, most people today have become used to nearly instantaneous access to information. So when

More information

Mastering Enterprise Productivity. Practical advice on how your approach to digitalization can boost productivity in your organization

Mastering Enterprise Productivity. Practical advice on how your approach to digitalization can boost productivity in your organization Mastering Enterprise Productivity Practical advice on how your approach to digitalization can boost productivity in your organization Page 2 Introduction: Digital is transforming productivity At Fujitsu,

More information

ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK. Imagine where we will go together...

ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK. Imagine where we will go together... ACCENTURE & SAP SUCCESS FACTORS INVESTIGATE CAPABILITIES WORKBOOK Imagine where we will go together... Imagine where we will go together... AGENDA TUESDAY APRIL 19TH 12:00 PM Lunch (outside Ali Conference

More information

HOW TO CREATE AN ENTERPRISE MOBILE STRATEGY

HOW TO CREATE AN ENTERPRISE MOBILE STRATEGY HOW TO CREATE AN ENTERPRISE MOBILE STRATEGY An Element Solutions White Paper by Venu Gooty Director, Mobile Practice TABLE OF CONTENTS Overview... 2 Maturity in Enterprise Mobility... 2 Need for Mobilizing

More information

WINDOWS MIGRATION: PREPARING FOR A BETTER BUSINESS FUTURE

WINDOWS MIGRATION: PREPARING FOR A BETTER BUSINESS FUTURE WINDOWS MIGRATION: PREPARING FOR A BETTER BUSINESS FUTURE Time is running out for the UK s most widely used operating system, Windows 7. Microsoft will end support in January 2020 but research suggests

More information

A Vision of Citizen-centric e-governance for India

A Vision of Citizen-centric e-governance for India A CHAPTER Vision of Citizen-centric 1 e-governance for India 3 A Vision of Citizen-centric e-governance for India A. P. J. Abdul Kalam 1 Good governance is being recognized as an important goal by many

More information

Why it s time to move to online accounting software

Why it s time to move to online accounting software 7Game Changing Trends: Why it s time to move to online accounting software Brought to you by: 7 Game changing trends: Why it s time to move to online accounting software The past decade has brought extraordinary

More information

Committee on Information Technology

Committee on Information Technology Committee on Information Technology Regular Meeting October 18, 2018 1 Dr. Carlton B. Goodlett Place, City Hall, Room 305 San Francisco, CA 94102 1 Agenda Call to Order by Chair Roll Call Approval of Meeting

More information

A Crash Course in Microsoft 365 Business. Create your best work with an integrated security, management, and productivity solution

A Crash Course in Microsoft 365 Business. Create your best work with an integrated security, management, and productivity solution A Crash Course in Microsoft 365 Business Create your best work with an integrated security, management, and productivity solution Introduction You know that your business s growth depends on everyone delivering

More information

Grooper exposes the dark data trapped inside your organization s unstructured content and enables you to use it.

Grooper exposes the dark data trapped inside your organization s unstructured content and enables you to use it. According to a recent study, more than 80% of all data is dark - inaccessible and unstructured. That same study estimates that number will rise to 93% by 2020. This means we will rely on less than 10%

More information

Bringing the power of the digital workplace to life. A guide on how UK businesses can drive digital adoption

Bringing the power of the digital workplace to life. A guide on how UK businesses can drive digital adoption Bringing the power of the digital workplace to life A guide on how UK businesses can drive digital adoption The workplace of the future The digital workplace goes beyond having the right technology, or

More information

Investment Company Employees Improve Collaboration with Unified Communications

Investment Company Employees Improve Collaboration with Unified Communications Microsoft Office System Customer Solution Case Study Investment Company Employees Improve Collaboration with Unified Communications Overview Country or Region: Switzerland Industry: Financial services

More information

What if... You could deploy the leading industrial ERP solution with the lowest total cost of ownership, freeing up capital for other ventures?

What if... You could deploy the leading industrial ERP solution with the lowest total cost of ownership, freeing up capital for other ventures? Overview What if... You could quickly and easily take steps to embrace speed and agility, while reducing IT upgrade and maintenance costs within your industrial manufacturing operations? You could implement

More information

CHANGE IMAGINED. CHANGE DELIVERED

CHANGE IMAGINED. CHANGE DELIVERED Murmuration is a phenomenon that results when hundreds, sometimes thousands, of starlings fly in swooping, pivoting coordinated moves through the sky. Always in agile unison. And with remarkable ability

More information

e-government in Rwanda

e-government in Rwanda Extend your Reach. CASE STUDY e-government in Rwanda The N-Frnds platform enables governments in emerging markets to provide digital services accessible to all citizens, whoever and wherever they are.

More information

Transforming business for the digital age

Transforming business for the digital age Transforming business for the digital age Our society & technology invisible Steam, water, mechanical production equipment Division of labor, electricity, mass production Electronics, IT, automated production

More information

Full Steam Ahead: Finance On Board With Automation

Full Steam Ahead: Finance On Board With Automation Full Steam Ahead: Finance On Board With Automation EXECUTIVE SUMMARY Automation can either put CFOs on track for finance transformation or derail their efforts. Success will depend on automating the right

More information

DIGITAL BANKING IS THE FUTURE.

DIGITAL BANKING IS THE FUTURE. DIGITAL BANKING IS THE FUTURE. In the banking industry, time is of the essence. Discover how your organization can leverage technology to reduce time-to-market, improve efficiency and stand out from the

More information

Government Business Intelligence

Government Business Intelligence TOP SEVEN Government Business Intelligence TRENDS FOR 2017 Top 7 Business Intelligence Trends for Government for 2017 In 2016, a wave of self-service analytics swept across the enterprise. Governments

More information

AmCham Vietnam Digital Transformation with Cloud. Jeremy Showalter

AmCham Vietnam Digital Transformation with Cloud. Jeremy Showalter AmCham Vietnam Digital Transformation with Cloud Jeremy Showalter jeremys@microsoft.com Cloud computing is a paradigm for enabling network access to a scalable and elastic pool of shareable physical or

More information

Transforming business for the digital age. Tom Blankenhorn Senior Director, US Device Sales

Transforming business for the digital age. Tom Blankenhorn Senior Director, US Device Sales Transforming business for the digital age Tom Blankenhorn Senior Director, US Device Sales Digital Disruption and the 4th Industrial Revolution 1780s 1870s 1970s 2015+ What is Digital Transformation? Source:

More information

Driving Higher Education Institution Success Through a Better Financial Process

Driving Higher Education Institution Success Through a Better Financial Process Driving Higher Education Institution Success Through a Better Financial Process How CFOs can improve financial insight to support institutional success Publication Date: January 5, 2018 Lauren Hart Piper

More information

Collaboration hacks from real-life teams. How to win in a fast-paced, global world.

Collaboration hacks from real-life teams. How to win in a fast-paced, global world. Collaboration hacks from real-life teams How to win in a fast-paced, global world. The world of work is changing. Innovation happens in real-time and teams are engaged around the clock, across time zones

More information

A Crash Course in Microsoft 365 Business. Create your best work with an integrated security, management and productivity solution

A Crash Course in Microsoft 365 Business. Create your best work with an integrated security, management and productivity solution A Crash Course in Microsoft 365 Business Create your best work with an integrated security, management and productivity solution Introduction You know that your business s growth depends on everyone delivering

More information

Capgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation

Capgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation Capgemini and Pegasystems - Driving Unique Business Value Connecting customer journeys with smart processes and decision automation 2 Understanding company challenges and goals, as well as a customers

More information

The Chief Digital Officer s Guide to Digital Transformation. The Essential Role of APIs in Today s Digital Business Landscape

The Chief Digital Officer s Guide to Digital Transformation. The Essential Role of APIs in Today s Digital Business Landscape The Chief Digital Officer s Guide to Digital Transformation The Essential Role of APIs in Today s Digital Business Landscape Digital Transformation is Accelerating Today, digital is everywhere cloud, mobile,

More information

Dynamics Advanced Field Service. for Microsoft Dynamics 365 for Field Service

Dynamics Advanced Field Service. for Microsoft Dynamics 365 for Field Service for Microsoft Dynamics 365 for Field Service Content 01 02 03 04 05 06 07 Introduction 4 Case Management integration 5 Additional Customer Asset features 6 Additional Agreement features 9 Improved Work

More information

Business Anywhere. ModernBiz. Ananthram Balakrishnan Business Group Lead Microsoft Office Division Microsoft Malaysia

Business Anywhere. ModernBiz. Ananthram Balakrishnan Business Group Lead Microsoft Office Division Microsoft Malaysia Business Anywhere ModernBiz Ananthram Balakrishnan Business Group Lead Microsoft Office Division Microsoft Malaysia 1 Make technology your differentiator 2X and Microsoft offers the faster job growth 1

More information

Fueling Digital Transformation with Data: Approaches That Get You There Faster

Fueling Digital Transformation with Data: Approaches That Get You There Faster Fueling Digital Transformation with Data: Approaches That Get You There Faster INTRO Your transformation roadmap begins with data. The digital world has revolutionized the way we live, work, play, and

More information

DIGITAL OUTLOOK INDUSTRIAL MANUFACTURING INDUSTRY

DIGITAL OUTLOOK INDUSTRIAL MANUFACTURING INDUSTRY www.infosys.com INTRODUCTION Any opinion on the future of manufacturing can be summarized in two words Industry 4.0, the fourth industrial revolution powered by digital technologies such as the Internet

More information

ENABLING THE BUSINESS WITH SOCIAL RELATIONSHIP PLATFORMS

ENABLING THE BUSINESS WITH SOCIAL RELATIONSHIP PLATFORMS W H I T E PA P E R ENABLING THE BUSINESS WITH SOCIAL RELATIONSHIP PLATFORMS AN EASY WIN FOR STRATEGIC CIOs THE ROLE OF THE IT LEADER IS CHANGING. CIOs must shift their focus from keeping the lights on

More information

WHO AM I? DSA Proprietary Material 2

WHO AM I? DSA Proprietary Material 2 WHO AM I? David E. Patrick MCT, MCSE Data MCSD SP 2010 & 2013 MCPD EAD IT Customer Lead/Trainer at U.S. Army @ APG DSA, Inc. www.madsharepoint.com davidepatrick@madsharepoint.com DSA Proprietary Material

More information

Digital Markham Strategy. PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017

Digital Markham Strategy. PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017 Digital Markham Strategy PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017 Digital Markham Strategy Agenda Background Current State Assessment The Vision The Roadmap Opportunities Recommendations 2 Background:

More information

PERSPECTIVE. Assuring the digital utilities transformation. Gaurav Kalia Client Solution Manager

PERSPECTIVE. Assuring the digital utilities transformation. Gaurav Kalia Client Solution Manager PERSPECTIVE Assuring the digital utilities transformation Gaurav Kalia Client Solution Manager 1. Latest trends in utilities With a multitude of industries embracing the digital revolution, the utilities

More information

business communications

business communications business communications Enabling business communications Business documents play a central role in the communications between organizations and their clients. Invoices, statements, financial reports; every

More information

Dynamics Maintenance Management

Dynamics Maintenance Management for Microsoft Dynamics 365 for Finance and Operations 1 / 12 Content 01 02 03 04 05 06 07 Introduction 4 Short Term and Long Term Empowerment 5 Equipment Management 6 Work Order Management 7 Preventative

More information

McDonald s Case Study

McDonald s Case Study McDonald s Case Study Knowledge is power. TeamConnect brings McDonald s faster, more efficient access to essential law department When Gloria Santona was named general counsel at McDonald s Corp. in 2001,

More information

SECURE SSO TO OFFICE 365 & OTHER CLOUD APPLICATIONS WITH A CLOUD-BASED AUTHENTICATION SOLUTION

SECURE SSO TO OFFICE 365 & OTHER CLOUD APPLICATIONS WITH A CLOUD-BASED AUTHENTICATION SOLUTION SECURE SSO TO OFFICE 365 & OTHER CLOUD APPLICATIONS WITH A CLOUD-BASED AUTHENTICATION SOLUTION ADVICE FOR SIMPLIFYING & SECURING YOUR DEPLOYMENT Evan O Regan, Director of Product Management for Authentication

More information