Chapter 10 CONCLUSIONS
|
|
- Camilla Baldwin
- 6 years ago
- Views:
Transcription
1 Chapter 10 CONCLUSIONS Customization is a continuously growing business trend that aims at providing customers with individualized goods and services. In dynamic business environments, it is even a necessary condition in order to maintain competitive advantage and outpace competitors. The discussion presented in this book concentrates on the challenging case, in which manufacturing enterprises strive for customizing physical goods by taking into account the costs efficiency perspective. Mass customization is an oxymoron that joins both perspectives of product customization and mass production efficiency into one concept. In order to lead mass customization to success, there are some necessary conditions to be satisfied. A distinction should be essentially made between the conditions to be satisfied before shifting to mass customization and those to be maintained and further developed during the pursuit of the strategy. Mass customization induces a high level of product variety, which increases the internal complexity in operations and manufacturing related tasks. The effects of complexity generally arise in the form of hidden costs that trigger efficiency problems. Mass customization involves high production program complexity, high configuration complexity for customers and increasing planning and scheduling complexity. However, mass customization not only increases complexity, but it has some potential for reducing complexity. The pursuit of mass customization drives the reduction of complexity at three main levels, which are: the order taking process, product and inventory. The success of mass customization can only be reached if the complexity increasing factors are adequately managed. Another important issue for the achievement of a successful mass customization is an optimal understanding of customers who should be considered as partners in the value creation process. In the specific context
2 244 Chapter 10 of mass customization, customer needs are frequently misunderstood. It frequently occurs that customers find out that the selected product configuration does not exactly meet their expectations right after delivery or during consumption. The model making the distinction between the subjective and objective customer needs reveals many insights about the nature of customer requirements in mass customization. The subjective customers needs are the individually realized and articulated requirements, whereas the objective needs are the real ones perceived by a fictive neutral perspective. The subjective needs are explicit and lead to sub-optimal customer satisfaction. But the objective needs are implicit and yield optimal customer satisfaction. The customer needs model provides interesting clues for making optimal decisions concerning the variety steering problem. It suggests the elimination of the over engineered variants that neither correspond to the subjective nor to the objective needs. Another important result is that the product variants that only correspond to the subjective customers needs have to be eliminated. These product variants are especially problematical because they confuse customers. Since customers identify their subjective needs, they may believe that a product alternative is optimal. However, there is another product variant in the solution space that fulfills the objective requirements. The result is that customers select product variants that do not exactly meet their requirements. In addition, the model suggests that customers can better recognize their objective needs if the external complexity faced during the product configuration process is considerably reduced. The customers needs model for mass customization reveals that customers have to be adequately supported during the product selection process in order to make them identify their objective needs. In the webbased mass customization, the customer assistance task is supposed to be ensured by online configuration systems. These software tools enable the customer-supplier interaction and should play an important role in the customer needs elicitation process. However, the examination of the morphological box that includes the main dimensions according to which the configuration systems are developed, suggests that the state of the art configurators are very product oriented. They assume that customers are able to make rational decisions in extensive variety contexts, which is not true because large variety confuses customers. In order to mitigate this main drawback, the extension of configuration systems with an advisory system is necessary. This software system takes over the relevant task of capturing the objective needs and assisting customers during the decision-making process. For the development of the advisory system, two main steps were necessary. The result of the first step is a software system that is based on a hybrid approach including a knowledge base and recommender techniques. This
3 Conclusions 245 basic system takes over the task of human advisors by asking the customers suitable questions in order to capture their preferences and needs. Then, the advisory system proposes a limited number of product suggestions, from which the customer can choose the appropriate alternative. The second step of the development process deals with the improvement of the system performance with respect to its capability of optimally eliciting the objective customers needs. The logic, according to which the system works, remains the same, which means on the basis of customer dialogs in order to make suitable product suggestions. However, the final implementation includes additional technologies such as a CRM system, web mining technology, and Kansei engineering. These technologies are appropriate solutions for an optimal support of the objective needs elicitation. The advisory system only enables the mitigation of the external complexity problem and does not cope with the internal complexity. A comprehensive software system based on agent technology enables one to additionally address the internal complexity problem. For the development of this system, the products to be customized are assumed to be manufactured on the basis of modular and platform strategies. To each module variant and platform, autonomous rational agents are assigned. In order to work effectively, it is necessary to integrate the module and platform agents into a framework that additionally contains a configuration system, advisory system, target costing agent, auction agent, product constraints agent and validation agent. The advisory system captures customer preferences and maps them to product functionalities. Then the target costing agent determines the product platforms and modules that could form product variants, in which the customer would be interested. The selected module and platform agents negotiate with each other in order to form consistent product variants. The Dutch auction is the most suitable mechanism that supports the reaching agreement process. That is why the corresponding agent is called the Dutch auction agent. It determines the auction functions and communicates them to the platform agents who initiate the variety formation process. Because the product constraints agent has direct access to the product logic of the configuration system, it only allows the formation of consistent product variants. Finally, the validation agent selects the product variants that best correspond to customer requirements. These variants that are displayed to the customer are considered to be successful. A reward mechanism recompenses the module agents that participate in the formation of successful product variants. The notion of a module agent s account enables the implementation of the reward mechanism. Each module agent has an account of money that constantly decreases in the course of time. If the module agent is successful, then it can earn money and extend its life cycle. However, if the module agent does not participate in the formation of successful product variants, then it loses
4 246 Chapter 10 money. When the module agent s account is exhausted, the module agent has to be considered for eventual elimination. By tracking the agents accounts, managers can evaluate the success of the modules and their suitability in fulfilling customer s requirements. It is important to emphasize that whereas the implementation of an advisory system is appropriate when the external complexity is high and the internal complexity is low, the multiagent based system is an adequate solution when both external and internal complexities are high. The multi-agent based approach has a higher complexity because it has to retrieve data from several autonomous data sources that must be interfaced. For the development of the multi-agent based approach, the modularity of products is an important assumption. Product modularity is a relevant requirement in order to put the mass in mass customization. The development of products around a modular design has many managerial and organizational implications to be considered by the mass customizing enterprise. For instance, product modularity has major influences on the intra-firm and inter-firm levels. Though modularity enables the reduction of the costs of variety, the complexity costs that are induced by variety can be only brought down if the product assortment is based on a few modules. But variety in mass customization can be very large to where a high number of product modules may be required. In order to control the variety-induced complexity in mass customization, key metrics systems including measures that can be calculated on the basis of available data in the company, are appropriate managerial tools. The sub-process analysis is a structured method for the identification of the relevant key metrics. The integration of these key metrics into a comprehensive system is advantageous because key metrics systems have a stronger explanatory power than single measures. A time pattern analysis that aims at identifying the long term, middle term and short term key metrics reveals that the establishment of one single key metrics system is impossible because of some incompatibilities. The integration of these metrics into two different systems is necessary in order to avoid the incompatibility problems. The first system incorporates the variety-sensitive key metrics, whereas the second system integrates the measures that are appropriate for the evaluation of complexity in the information sub-process. The variety-sensitive key metrics system consists of the relevant measures to be used for variety steering. It captures the complexity increasing effects of variety. Managers can use this key metrics system for the evaluation of the internal complexity that is induced by the introduction of new product variants. However, the variety-sensitive key metrics system does not consider the customer s perspective. An extension of this system with the appropriate measures that evaluate to which extent the mass customizer meets the objective customers needs is fundamental.
5 Conclusions 247 Consequently, the extended final key metrics system assesses the internal complexity inside production and manufacturing-related tasks as well as the extent of the external complexity. Making mass customization work efficiently is certainly not an easy task. Throughout the discussion presented in this book, managerial and information technological tools are elaborated in order to adequately cope with the main problems that are encountered while pursuing the mass customization strategy. However, this research has opened many interesting questions, which can be considered as directions for future research. The following is a list of research topics that could be of interest: The investigation of the necessary conditions for the successful pursuit of mass customization or as many researchers prefer to refer to as success factors provided in this book are based on comprehensive literature research. It would be interesting to empirically validate the identified factors through surveys including mass customizers from many industrial fields. The customer needs model that makes the distinction between the objective and subjective customers needs reveals many important research issues. The advisory system can be considered as a first step towards a comprehensive solution for the problem of providing customers with products that exactly correspond to their real needs. The identification of the objective needs is challenging, especially when transactions are carried out over the Internet. It is a multidisciplinary problem that necessitates contributions and competences from many fields such as business administration, artificial intelligence, computational technology, and consumer psychology. Thus, sophisticated methods are necessary in order to understand the real customers needs, through e.g. the exploitation of the customer s navigation behavior. The interaction systems in mass customization to a great extent determine the success or failure of the whole customization process. The development of adequate tools (e.g. based on key metrics) or check lists for the evaluation of the performance of these software systems could be helpful for managers. In effect, with such tools, it is possible to assess the performance of an existing system with the objective to determine enhancement potentials or to compare between different systems before deciding which one to be developed or implemented. Up to now, there are only a few methods for a systematic development of modular product architectures. Therefore, further work is necessary in this field. Another important issue is the development of techniques for the assessment of the optimality of a modular concept.
6 248 Chapter In order to assess the variety induced complexity in mass customization, it is pointed out that key metrics are suitable approaches. An interesting issue could be to develop key metrics for the evaluation of e.g. the entire product assortment or manufacturing system complexity in mass customization. In this context, a good candidate may be the entropic measure. For instance, it can be analyzed as to how the manufacturing system or product assortment entropy changes when new product variants are introduced in the production program. The key metrics systems that are provided in chapter nine show the different correlations existing between the selected measures. However, it would be advantageous to find the mathematical relationships between the main measures, such as e.g. the differentiation index as a function of component commonality or the process commonality as a function of component commonality, etc. so that it would then be possible to quantify the influence of each key metric on another. Summarizing, one could say that the concept of mass customization is promising but challenging at the same time. It introduces a new business era, in which each person can receive an individualized product at an affordable price. Pine has mentioned in his introduction to the interdisciplinary World Congress on Mass Customization and Personalization that as he wrote his book in 1993, mass customization was the new frontier. However, today, mass customization is the new imperative for businesses. Thus, mass customization is not a buzzword but a practice relevant competitive strategy. In order to make mass customization...as important in the century as Mass Production was in the century (Pine 2003), mass customization must be further supported by academia and practice. Innovative ideas are required in order to strengthen the fundaments for a successful pursuit of this business paradigm.
A Multi-Agent based Configuration Process for Mass Customization
MPRA Munich Personal RePEc Archive A Multi-Agent based Configuration Process for Mass Customization Blecker, Thorsten, Abdelkafi, Nizar and Kreutler, Gerold UNSPECIFIED 2004 Online at http://mpra.ub.uni-muenchen.de/5287/
More informationInformation System - Classification & Types. Chapter 2 1
Information System - Classification & Types Chapter 2 1 Information System - Classification & Types Personal and Productivity Systems: Systems to support P/PC balance. Personal Information Management (PIM)
More informationKey Metrics System for Variety Steering in Mass Customization
Key Metrics System for Variety Steering in Mass Customization Thorsten Blecker, Nizar Abdelkafi, Bernd Kaluza and Gerhard Friedrich Author contacts: Dr. Thorsten Blecker, Assistant Professor University
More informationA SYSTEMATIC FRAMEWORK OF VALUE CO-CREATION MODELLING IN SERVICE SYSTEMS
A SYSTEMATIC FRAMEWORK OF VALUE CO-CREATION MODELLING IN SERVICE SYSTEMS Yen-Hao Hsieh, Department of Information Management, Tamkang University, New Taipei City, Taiwan, R.O.C., yhhsiehs@mail.tku.edu.tw
More informationSupply Chain Management: From Vision to Implementation by Stanley Fawcett, Lisa Ellram, and Jeffrey Ogden
Multiple Choice Supply Chain Management: From Vision to Implementation by Stanley Fawcett, Lisa Ellram, and Jeffrey Ogden Test Item File - Chapter 2: Customer Fulfillment Strategies 1. All of the following
More informationINFORMATION AND MANAGEMENT SYSTEMS FOR PRODUCT CUSTOMIZATION
INFORMATION AND MANAGEMENT SYSTEMS FOR PRODUCT CUSTOMIZATION INTEGRATED SERIES IN INFORMATION SYSTEMS Professor Ramesh Sharda Oklahoma State University Series Editors Prof. Dr. Stefan Voß Universität Hamburg
More informationWhite Paper. Demand Shaping. Achieving and Maintaining Optimal Supply-and-Demand Alignment
White Paper Demand Shaping Achieving and Maintaining Optimal Supply-and-Demand Alignment Contents Introduction... 1 Sense-Interpret-Respond Architecture... 2 Sales and Operations Planning... 3 Scenario
More informationThe importance of Balanced Scorecard in business operations
The importance of Balanced Scorecard in business operations Maida Djakovac Novi Pazar, Serbia maidadj86@yahoo.com Abstract The aim of this paper is that to explore the role and importance of applying strategic
More informationBig data strategy to support the CFO and governance agenda
Financial Accounting Advisory Services Big data strategy to support the CFO and governance agenda Big data has the potential to change the way people work. It is creating a culture in which business and
More informationInformation Technologies: Concepts and Management. MIT 21043, Technology Management and Applications
Chapter 2 Information Technologies: Concepts and Management MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz Lecturer in Management & IT 1 Learning Objectives Describe
More informationEffective SOA governance.
Governing service-oriented architecture March 2006 Effective SOA governance. Kerrie Holley, IBM Distinguished Engineer, Business Consulting Services Jim Palistrant, IBM Market Manager, Rational SOA Steve
More informationChapter 15: Asset Management System
Chapter 15: Asset Management System In this section, the phrase asset management system refers neither to an organization, a set of procedures, or a logical structure, but to software, that is, a tool
More informationCascading the BSC Using the Nine Steps to Success
Cascading the BSC Using the Nine Steps to Success The Balanced Scorecard Institute uses a proven, disciplined framework, Nine Steps to Success, to systematically develop, implement, and sustain a strategic
More informationThe information contained herein is subject to change without notice.
The information contained herein is subject to change without notice. This is a QAI Copyrighted work which may not be reproduced without the written permission of QAI. You may not use these materials to
More informationMARKETING AND SUPPLY CHAIN MANAGEMENT
MSC Marketing and Supply Chain MARKETING AND SUPPLY CHAIN MANAGEMENT MSC Department of Marketing and Supply Chain The Eli Broad College of Business and The Eli Broad Graduate School of 293 Cooperative
More informationITIL Qualification: MANAGING ACROSS THE LIFECYCLE (MALC) CERTIFICATE. Sample Paper 2, version 5.1. To be used with Case Study 1 QUESTION BOOKLET
ITIL Qualification: MANAGING ACROSS THE LIFECYCLE (MALC) CERTIFICATE Sample Paper 2, version 5.1 To be used with Case Study 1 Gradient Style, Complex Multiple Choice QUESTION BOOKLET Gradient Style, Complex
More informationINTRODUCTION TO BENEFITS REALIZATION MANAGEMENT
1 INTRODUCTION TO BENEFITS REALIZATION MANAGEMENT INTRODUCTION This chapter presents an overview of the fundamental terminology of benefits realization management. In addition, it identifies the primary
More informationPROCESS LED TRANSFORMATION & SUSTAINABILITY
PROCESS LED TRANSFORMATION & SUSTAINABILITY BUSINESS PROCESS MANAGEMENT USE CASE IMPRIVA Inc. 101A Clay St. #196 San Francisco, CA 94111 877.838.9714 www.impriva.com US Content Pain Point 3 Key Terms 3
More informationIntroduction and Key Concepts Study Group Session 1
Introduction and Key Concepts Study Group Session 1 PDU: CH71563-04-2017 (3 hours) 2015, International Institute of Business Analysis (IIBA ). Permission is granted to IIBA Chapters to use and modify this
More informationADAPTIVE MULTIAGENT SYSTEMS APPLIED ON TEMPORAL LOGISTICS NETWORKS. P. Knirsch (1) andi.j.timm (1)
ADAPTIVE MULTIAGENT SYSTEMS APPLIED ON TEMPORAL LOGISTICS NETWORKS P. Knirsch (1) andi.j.timm (1) (1) Logistics Research Group, University of Bremen, P.O. Box 33 04 40, 28334 Bremen, Germany {knirsch,
More informationNCOVER. ROI Analysis for. Using NCover. NCover P.O. Box 9298 Greenville, SC T F
NCOVER ROI Analysis for Test Coverage Using NCover NCover P.O. Box 9298 Greenville, SC 29601 T 864.990.3717 F 864.341.8312 conversation@ncover.com www.ncover.com Table of Contents Executive Summary 2 Cost
More informationIntroduction 3. For general queries, contact
Introduction It is surprising to find that Schumpeter (1954) does not mention the word incentives in his monumental history of economic thought. Today, for many economists, economics is to a large extent
More informationStrategy Analysis. Chapter Study Group Learning Materials
Chapter Study Group Learning Materials 2015, International Institute of Business Analysis (IIBA ). Permission is granted to IIBA Chapters to use and modify this content to support chapter activities. All
More informationChapter 3 DECISION SUPPORT SYSTEMS CONCEPTS, METHODOLOGIES, AND TECHNOLOGIES: AN OVERVIEW
Chapter 3 DECISION SUPPORT SYSTEMS CONCEPTS, METHODOLOGIES, AND TECHNOLOGIES: AN OVERVIEW Learning Objectives Understand possible decision support system (DSS) configurations Understand the key differences
More informationIntelligent Workflow Management: Architecture and Technologies
Proceedings of The Third International Conference on Electronic Commerce(ICeCE2003), Hangzhou Oct. 2003, pp.995-999 Intelligent Workflow Management: Architecture and Technologies Chen Huang a, Yushun Fan
More informationLogistic and production models (contd..)
g) Multiple plants Logistic and production models (contd..) In this section it is assumed that a manufacturing company has a network of M production plants, located in geographically distinct sites that
More informationCONTENTS. Part I BUSINESS PROCESSES AND INFORMATION SYSTEMS FOUNDATION 1. Part II TECHNOLOGY FOR BUSINESS PROCESSES AND INFORMATION SYSTEMS 65
CONTENTS Part I BUSINESS PROCESSES AND INFORMATION SYSTEMS FOUNDATION 1 Chapter 1 Introduction to Information Systems 2 Synopsis 3 Introduction 4 The Textbook s Three Themes 4 Challenges and Opportunities
More informationQuality Assurance Plan D9.1.1
Quality Assurance Plan D9.1.1 Deliverable Number: D9.1.1 Contractual Date of Delivery: month 3 Actual Date of Delivery: 27/07/2001 Title of Deliverable: Quality Assurance Plan Work-Package contributing
More informationMicrotech. Microtech Infinity ERP is web enabled through the Microtech Infinity.com business platform. Business Growth
Microtech Infinity ERP is a total integrated software solution designed to handle Enterprise-wide Resource Planning (ERP). It lets companies exchange key data among management, HR, finance, and operational
More informationSAP Supply Chain Management
Estimated Students Paula Ibanez Kelvin Thompson IDM 3330 70 MANAGEMENT INFORMATION SYSTEMS SAP Supply Chain Management The Best Solution for Supply Chain Managers in the Manufacturing Field SAP Supply
More informationPowered by. IoT STRATEGY : INSIGHTS FROM EARLY IoT ADOPTERS
Powered by IoT STRATEGY : INSIGHTS FROM EARLY IoT ADOPTERS 2 GLOBAL IoT REPORT 2017 Executive Summary Technology and trends come and go, but IoT has what it takes to transform organizations and shape the
More informationManagement Information Systems. B02. Information Technologies: Concepts and Management
Management Information Systems Management Information Systems B02. Information Technologies: Concepts and Management Code: 166137-01+02 Course: Management Information Systems Period: Spring 2013 Professor:
More informationSupplier Relationship Management Study: Summary of Findings
Supplier Relationship Management Study: Summary of Findings Copyright 2016 by Vantage Partners, llc. All rights reserved. Supplier Relationship Management Study: Summary of Findings By Ashley Hatcher and
More informationBSc. (Hons) Entrepreneurial Management. Cohort: BENM/06/PT Year 3. Examinations for / Semester 1
BSc. (Hons) Entrepreneurial Management Cohort: BENM/06/PT Year 3 Examinations for 2008 2009 / Semester 1 MODULE: E-BUSINESS MODULE CODE: MMIS 2304 Duration: 2 Hours 30 Minutes Instructions to Candidates:
More informationUniversity of Groningen. Design of a Methodology to Support Software Release Decisions Sassenburg, J.A.
University of Groningen Design of a Methodology to Support Software Release Decisions Sassenburg, J.A. IMPORTANT NOTE: You are advised to consult the publisher's version (publisher's PDF) if you wish to
More informationFROM TQM TO GQM A NEW SHIFT IN A GLOBALIZED WORLD
FROM TQM TO GQM A NEW SHIFT IN A GLOBALIZED WORLD Sitnikov Catalina Soriana University of Craiova, Romania Faculty of Economics and Business Administration Str.Al.I.Cuza, nr.13, 200585, Craiova, Dolj inasitnikov@yahoo.com
More informationCoordination Mechanisms in the Supply Chain Based E-business
68 Coordination Mechanisms in the Supply Chain Based E-business Li Sui-cheng 1,2, Cui Xian-xia 1, Liang Gong-qian 2 1 Management School, Xi an University of Technology, Xi an 710048, China 2 Management
More informationGlobal Knowledge Management. Frameworks and Strategies. Jan M. Pawlowski 2012/2013
Global Management Frameworks and Strategies Jan M. Pawlowski 2012/2013 Licensing: Creative Commons You are free: to Share to copy, distribute and transmit the work to Remix to adapt the work Under the
More informationInformation Systems 202. Regent Business School
Information Systems 202 Regent Business School Aims of This Module Describe the operational and managerial roles of information systems Gain an appreciation of the major concepts, developments and managerial
More information63 Information Management in Demand Chain Management - A Global Enterprise View
63 Information Management in Demand Chain Management - A Global Enterprise View Mr. Pertti Korhonen, M. Sc. Vice President, Global Logistics Nokia Mobile Phones Finland Ms. Kati Huttunen, M. Sc. Supply
More informationCapacity building supporting long-range sustainable nuclear energy system planning
Capacity building supporting long-range sustainable nuclear energy system planning A key challenge in the 21 st century, as countries expanding their nuclear programmes are joined by those embarking on
More informationUnit-V. Internal commerce is the application of electronic commerce to processes or operations.
Unit-V SYLLABUS: Intra organizational E-Commerce, Macro forces and Internal Commerce, Work flow automation and Coordination, Customization and Internal Commerce, Supply Chain Management(SCM). INTRAORGANIZATIONAL
More informationORGANIZATIONAL CULTURE
ORGANIZATIONAL CULTURE An organization s culture provides individuals with a way of giving meaning to their daily lives, setting guidelines and rules for how to behave, and, most important, reducing and
More informationRequired Courses ACCT 710 Managerial Accounting for Decision Making and Control FIN 750 Financial Management ECON 708 Managerial Economics
Required Courses ACCT 710 Managerial Accounting for Decision Making and Control This course focuses on the role of management accounting in planning, controlling, evaluating performance and decision-making.
More informationLearning Outcomes. Computing Essentials
Chapter 10 Copyright 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Learning Outcomes 1. Explain the functional
More informationChapter 16 Creating High-Performance Work Systems
Chapter 16 Creating High-Performance Work Systems MULTIPLE CHOICE 1 Which of the following statements captures the fundamental logic of high-performance work systems? a These are HR practices used to manage
More informationFundamentals of Information Systems, Seventh Edition
Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to how it helps decision makers achieve the organization
More informationGraham McCall, Vice President Operations, UK, Aras Mark Reisig, Product Marketing Manager, Aras
WHITE PAPER A Digital Transformation Strategy for The Oil & Gas Industry Graham McCall, Vice President Operations, UK, Aras Mark Reisig, Product Marketing Manager, Aras 2 A Digital Transformation Strategy
More informationManaging Complexity in Automotive Engineering. Excerpts from an Empirical Exploration Study
Managing Complexity in Automotive Engineering Excerpts from an Empirical Exploration Study Dr. Rupert Deger, PTC Index Objective and focus of study Positioning of OEMs and systems suppliers Conclusions
More informationREA VALUE CHAIN AND SUPPLY CHAIN
REA VALUE CHAIN AND SUPPLY CHAIN František Huňka, Jaroslav Žáček, Zdeněk Meliš, Jaroslav Ševčík Abstract: Value chain model is a network of business processes that are bound by inflows and outflows resources.
More informationINTEGRATING PROCUREMENT, PRODUCTION PLANNING, AND INVENTORY MANAGEMENT PROCESSES THROUGH NEGOTIATION INFORMATION
26 INTEGRATING PROCUREMENT, PRODUCTION PLANNING, AND INVENTORY MANAGEMENT PROCESSES THROUGH NEGOTIATION INFORMATION Giuseppe Confessore 1, Silvia Rismondo 1,2 and Giuseppe Stecca 1,2 1 Istituto di Tecnologie
More informationCertified Business Analysis Professional - Introduction
Certified Business Analysis Professional - Introduction COURSE STRUCTURE Business Analysis Monitoring and Planning Module 1 Elicitation and Collaboration Module 2 Requirement Lifecycle Management Module
More informationPrinciples of Management
Warsaw University of Life Sciences - SGGW Dr Mariusz Maciejczak Principles of Management www.maciejczak.pl Basic reading The presentation has been prepared based on the book 1 Leaders and Power Leadership
More informationIs CRM Right for You?
1 Table of Contents I. What is CRM and What Can It Mean for Your Bottom Line?... 3 II. Why Do Many CRM Projects Not Achieve Their Objectives?... 4 III. How Can You Measure the Health of Your Customer Relationship
More informationericsson White paper GFMC-17: Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY
ericsson White paper GFMC-17:000619 Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY Introduction The rapidly expanding digital economy has exposed a clear gap in both the architecture and operational
More informationValue Creation Through Integration Workshop
Value Creation Through Integration Workshop Supplier Networks Perspective January 30, 2002 Presented by: Kirk Bozdogan MIT Orientation Definition: Integration of product development, manufacturing & supplier
More informationFinal Report Evaluation of Translation Bureau Programs Volume 2: Translation and Other Linguistic Services Program
2012-603 Evaluation of Translation Bureau Programs Office of Audit and Evaluation January 21, 2014 Table of Contents MAIN POINTS... i INTRODUCTION... 1 PROFILE... 1 Background... 1 Authority... 2 Roles
More informationLesson:-02 DIFFERENT APPROACHES AND SYSTEMS OF MANAGEMENT, SKILLS, ROLES AND MODERN CHALLENGES
Lesson:-02 DIFFERENT APPROACHES AND SYSTEMS OF MANAGEMENT, SKILLS, ROLES AND MODERN CHALLENGES Objectives of the lesson After studying this lesson, you should understand: 1. The various approaches to management
More informationMARKETING AND SUPPLY CHAIN MANAGEMENT
MSC Marketing and Supply Chain MARKETING AND SUPPLY CHAIN MANAGEMENT MSC Department of Marketing and Supply Chain The Eli Broad College of Business and The Eli Broad Graduate School of 293 Cooperative
More informationELEVATING CONSUMER PROMOTIONS FOR RETAIL
SPOTLIGHT ON: ELEVATING CONSUMER PROMOTIONS FOR RETAIL DEVELOPING BETTER PROMOTIONAL STRATEGIES USING BASKET ANALYTICS INSIDE YOU LL FIND OUT: How excessive use of promotions can hurt retailers Best practices
More informationIII BSc (CS) [ ] SEMESTER - VI ELECTIVE:ENTERPRISE RESOURCE PLANNING - 607U5 Multiple Choice Questions.
1 of 23 1/27/2018, 9:57 AM Dr.G.R.Damodaran College of Science (Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Reaccredited at the 'A' Grade Level by the NAAC and ISO 9001:2008
More informationThe Product and the Process The Product The Evolving Role of Software Software Software: A Crisis on the Horizon Software Myths Summary References
The Product and the Process The Product The Evolving Role of Software Software Software: A Crisis on the Horizon Software Myths Further Readings and Information Sheets The Process Software Engineering
More informationTransforming the manufacturing contact center
Market briefing Transforming the manufacturing contact center Emerging technologies and changing habits are transforming the customer relationship. Find out how the contact center can help you win in this
More informationThe agile manager. Who manages in an agile organization? And what exactly do they do?
July 2018 The agile manager Who manages in an agile organization? And what exactly do they do? Aaron De Smet The agile workplace is becoming increasingly common. In a McKinsey survey of more than 2,500
More informationMANAGEMENT INFORMATION SYSTEMS COURSES Student Learning Outcomes 1
MANAGEMENT INFORMATION SYSTEMS COURSES Student Learning Outcomes 1 MIS 180: Principles of Information Systems 1. Explain the importance of determining information system requirements for all management
More informationMaster of Business Administration (General)
MBA 510 Financial Accounting Cr Hr: 3 Prerequisite: MBA 511 Grad Scheme: Letter At the end of this course, students will be able to read, analyse and interpret financial data, appreciate the financial
More information16 The Psychological Contract
276 16 The Psychological Contract Key concepts and terms Employability Social exchange theory The psychological contract Learning outcomes On completing this chapter you should be able to define these
More informationIntroduction to Recommendation Engines
Introduction to Recommendation Engines A guide to algorithmically predicting what your customers want and when. By Tuck Ngun, PhD Introduction Recommendation engines have become a popular solution for
More informationBusiness Process Management and the Benefits of Automation
Business Process Management and the Benefits of Automation Business Process Management and the Benefits of Automation The Difference between Business Process and Business Process Automation All companies
More informationIntroduction to Information Technology
Introduction to Information Technology 2 nd Edition. Chapter 2: Information Technologies in Modern Organizations Prepared by: Roberta M. Roth, Ph.D. University of Northern Iowa 2-1 Chapter Preview In this
More informationENTERPRISE SOFTWARE ARCHITECTURE: A CASE FOR DEVELOPMENT OF ENTERPRISE-WIDE INFORMATION SYSTEMS
Association for Information Systems AIS Electronic Library (AISeL) AMCIS 1996 Proceedings Americas Conference on Information Systems (AMCIS) 8-16-1996 ENTERPRISE SOFTWARE ARCHITECTURE: A CASE FOR DEVELOPMENT
More informationChapter 5 Part1 E-commerce Business Strategies
Chapter 5 Part1 E-commerce Business Strategies Copyright 2015 2016 Pearson Education, Inc. Ltd. Learning Objectives Identify the key components of e-commerce business models. Describe the major B2C business
More information4 th Research/Expert Conference with International Participations QUALITY 2005, Fojnica, B&H, November 09 12, 2005.
4 th Research/Expert Conference with International Participations QUALITY 2005, Fojnica, B&H, November 09 12, 2005. MSHSW: MANAGEMENT SYSTEMS OF HEALTH AND SAFETY AT WORK Example of Planning of an Integrated
More informationINVENTORY BASED AD CREATION AND KEYWORD TARGETED SEARCH ADVERTISING SYSTEM
Technical Disclosure Commons Defensive Publications Series March 24, 2016 INVENTORY BASED AD CREATION AND KEYWORD TARGETED SEARCH ADVERTISING SYSTEM Senthil Hariramasamy Gaurav Garg Lakshmi Dabbiru Lewis
More informationResearch on the Improvement of Competitiveness of Chain Business Enterprises with the System Theory
Open Journal of Business and Management, 2016, 4, 489-493 Published Online July 2016 in SciRes. http://www.scirp.org/journal/ojbm http://dx.doi.org/10.4236/ojbm.2016.43051 Research on the Improvement of
More informationANALYZING THE COMPETITIVE ADVANTAGE
INTRODUCTION ANALYZING THE COMPETITIVE ADVANTAGE 2 fundamental strategic choices : o what business strategy? o what business model should a company, business unit or other organisation adopt in its market?
More informationBoost Your Skills with On-Site Courses Tailored to Your Needs
Boost Your Skills with On-Site Courses Tailored to Your Needs www.aticourses.com The Applied Technology Institute specializes in training programs for technical professionals. Our courses keep you current
More informationDECISION-MAKING POWERED BY ARTIFICIAL INTELLIGENCE - THE FINAL STEP TO BECOMING A COGNITIVE BUSINESS.
DECISION-MAKING POWERED BY ARTIFICIAL INTELLIGENCE - THE FINAL STEP TO BECOMING A COGNITIVE BUSINESS. WALK BESIDE YOUR CUSTOMER AT EVERY POINT IN THE PATH TO PURCHASE. Our AI-powered analytics solutions
More informationDEFINING ENTERPRISE Marc H. Gewertz All rights reserved
DEFINING ENTERPRISE A Systems View of Capability Management by Marc H Gewertz Copyright 2016 by Marc H Gewertz ISBN 978-0-9981234-0-0 (PDF) ISBN 978-0-9981234-1-7 (EPUB) ISBN 978-0-9981234-2-4 (Mobipocket)
More informationSebastian J Gunningham. Senior Vice President Latin America Division Oracle Corporation
Sebastian J Gunningham Senior Vice President Latin America Division Oracle Corporation How is Information Technology Changing the Business Environment in Latin America... Oracle Corporation Two Software
More informationB.H. Far
SENG 521 Software Reliability & Software Quality Chapter 14: SRE Deployment Department t of Electrical l & Computer Engineering, i University it of Calgary B.H. Far (far@ucalgary.ca) http://www.enel.ucalgary.ca/people/far/lectures/seng521
More informationExcellence as a commitment, innovation as a goal. Flexibility and Experience
MICROFINANCE Excellence as a commitment, innovation as a goal. At TOP SYSTEMS we know how institution to trust a supplier and feel that they are an integral part of their team. Since 1987 we have been
More informationAnalyzing the Target Market, Part 1: Marketing Research. From Building a Marketing Plan By Ho Yin Wong, Kylie Radel, and Roshnee Ramsaran-Fowdar
CHAPTER THREE Analyzing the Target Market, Part 1: Marketing Research From Building a Marketing Plan By Ho Yin Wong, Kylie Radel, and Roshnee Ramsaran-Fowdar BEP117 January 31, 2011 2011 by Business Expert
More informationZ Maturity Model for Testing in Component Based Development
Available Online at www.ijcsmc.com International Journal of Computer Science and Mobile Computing A Monthly Journal of Computer Science and Information Technology ISSN 2320 088X IMPACT FACTOR: 5.258 IJCSMC,
More informationTIM 50 - Business Information Systems. Lecture 8. Instructor: Terry Allen UC Santa Cruz 10/24/2011
TIM 50 - Business Information Systems Lecture 8 Instructor: Terry Allen UC Santa Cruz 10/24/2011 Outline Announcements CISCO review ERP Student Presentation (news) E-commerce Alibris case 1 Announcements
More informationOutline. Announcements. Announcements. Cisco Summary. Announcements 10/26 10/28. TIM 50 - Business Information Systems. E-commerce
Outline TIM 50 - Business Information Systems Lecture 8 Instructor: Terry Allen UC Santa Cruz 10/24/2011 Announcements CISCO review ERP Student Presentation (news) E-commerce Alibris case Announcements
More informationCHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE
CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.
More informationVIEW POINT Strategic Sourcing: Designing Your Retained Organization Considerations and Best Practices January 2017
VIEW POINT Strategic Sourcing: Designing Your Retained Organization Considerations and Best Practices January 2017 Increasingly business and IT leaders are leveraging strategic sourcing solutions to reduce
More informationIntroduction and Key Concepts Study Group Session 1
Introduction and Key Concepts Study Group Session 1 PD hours/cdu: CH71563-01-2018 (3 hours each session) 2015, International Institute of Business Analysis (IIBA ). Permission is granted to IIBA Chapters
More informationBCS ITILF Exam. Volume: 289 Questions
Volume: 289 Questions Question No: 1 Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices A. All of the above B. 1 and 3 only C. 1 and
More informationCHAPTER 2 Analyzing the Business Case (Phase 1: System Planning)
CHAPTER 2 Analyzing the Business Case (Phase 1: System Planning) Jakrapop Maisen STRATEGIC PLANNING Strategic Planning Overview During strategic Planning, top managers ask a series of questions that called
More informationInterested in exploring your options in IT?
Interested in exploring your options in IT? Illinois State offers a variety of courses for students interested in becoming betterprepared for the future by becoming more knowledgeable about IT. These courses
More informationWKU-MIS-B11 Management Decision Support and Intelligent Systems. Management Information Systems
Management Information Systems Management Information Systems B11. Management Decision Support and Intelligent Systems Code: 166137-01+02 Course: Management Information Systems Period: Spring 2013 Professor:
More informationConcepts in Enterprise Resource Planning. Chapter 6 Human Resources Processes with ERP
Concepts in Enterprise Resource Planning Chapter 6 Human Resources Processes with ERP Chapter Objectives Explain why the Human Resources function is critical to the success of a company Describe the key
More informationBuilding quality into the software from the. Keeping and. the software. software life cycle
SENG 521 Software Reliability & Software Quality Chapter 14: SRE Deployment Department t of Electrical l & Computer Engineering, i University it of Calgary B.H. Far (far@ucalgary.ca) http://www.enel.ucalgary.ca/people/far/lectures/seng521
More information1: NATURE CONCEPTS AND FUNCTIONS OF HRM
Subject Paper No and Title 9: HUMAN RESOURCE MANAGEMENT Module No and Title Module Tag 1: NATURE CONCEPTS AND FUNCTIONS OF HRM COM_P9_M1 TABLE OF CONTENTS 1. Learning Outcomes 2. Introduction Human Resource
More informationCloudy skies. How to bring clarity to your cloud platform in order to optimize your investment. September 2016
Cloudy skies How to bring clarity to your cloud platform in order to optimize your investment September 2016 The benefits of the cloud are clear Flexibility Scalability Accessibility Decreased initial
More informationCLASS/YEAR: II MCA SUB.CODE&NAME: MC7303, SOFTWARE ENGINEERING. 1. Define Software Engineering. Software Engineering: 2. What is a process Framework? Process Framework: UNIT-I 2MARKS QUESTIONS AND ANSWERS
More information