Accenture and Adobe: Delivering Digital Experiences Together

Size: px
Start display at page:

Download "Accenture and Adobe: Delivering Digital Experiences Together"

Transcription

1 Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience.

2 With so much crosstalk in today s global, digitally driven marketplace, it s increasingly difficult to get your message heard over colliding media outlets and divergent messaging. The channels for finding, satisfying, and retaining customers are getting harder to tune in to, as are the means for collecting and analyzing the data required to deliver relevant and seamless experiences. In this cacophonous digital landscape, how can savvy marketers: Acquire and retain customers? Drive new customer insights? Optimize marketing budgets? Gain competitive advantage? Adapt, evolve and scale as markets, channels, customers and enterprises change? And, ultimately create enduring customer relevance? Today s marketing technology platforms can play an important role to enable scaled market execution surpassing earlier generations of technologies. However, maximizing ROI from these investments requires an innovative approach that connects multiple technology platforms to customer engagement strategies and business processes. The Accenture Digital and Adobe global alliance brings together these two elements: a rock-solid technology platform alongside a comprehensive portfolio of business and technology services in analytics, digital marketing and mobile. Bringing together two of the largest successful and influential companies in the digital marketing space, Accenture Digital and Adobe, can help clients unleash the power of digital to drive growth and create new sources of value.

3 CASE STUDY Information Architecture for McDonald s The Golden Arches created a public Corporate Social Responsibilities site, developed on the Adobe Experience Manager platform; the end result is a scalable, cost-effective solution with Web 2.0 features like dynamic build-your-own content, hosted blogging, and consolidated news feeds. How can your company best deliver the right message to the right customer at the right place and time? Accenture and Adobe: Delivering Digital Experiences Together 3

4 Accenture Digital: Grow your business in entirely new ways. Digital has fundamentally changed the way businesses and governments operate from how they interact with customers, citizens and suppliers, to how they manage their employees. To address this transformation, Accenture Digital brings together industry-leading digital marketing, analytics and mobility services across industries and geographic markets. Our experience, combined with our integrated digital capabilities, create practical results to help you boost performance and profitability. It s all about delivering tangible results from the digital world. That s how we help you to grow your business in entirely new ways. That s Accenture Digital. Seeing digital through two lenses Because every business is now a digital business, Accenture Digital sees the big picture through two discrete, yet closely interrelated lenses: Digital Consumer Digital Consumers: Developing new experiences and interactions The digital marketing landscape is ripe with new opportunities for brands to engage consumers. Among these are: social networks, mobile commerce, the omnichannel customer experience, direct to consumer, and ecommerce. This is a space that Accenture Digital knows well and works in frequently with clients. Our Digital Customer, Channels & Markets experts help you use digital technologies to enable omnichannel customer experiences, digital customer interactions, digital sales, and digital channel distribution options. The digital enterprise opportunity is here today, and it s here at scale. Smart Grid, Smart Water, Intelligent Pipelines, Digital Utilities, Retail Fuels, the Digital Plant just some of the digital opportunities that we ve successfully enabled for clients. Our Digital Enterprise experts help your business use digital technologies to enable new operating models, connected product platforms, analytics and collaboration, and other digital capabilities that enhance productivity. An industry leader in digital marketing, analytics and mobility Accenture Digital brings all the benefits of a leading, world-class organization to your enterprise. Our group serves over 4,000 clients in 49 countries, including over 23,000 digital professionals, with many working in our 23 Accenture Innovation Centers for Advanced Analytics, 34 Design Studios and Centers for Excellence, and 13 Global Delivery Centers. Our clients include: Six of the top 10 retailers Seven of the top 10 banks Eight of the top 10 telco companies Nine of the top 10 consumer goods companies Ten of the top 10 pharmaceutical groups We ve strengthened our capabilities through acquisitions, including digitalmarketing leader Acquity Group, servicedesign consultancy Fjord and content production leader avventa. We also have deep relationships with all the leading and emerging digital platform vendors. Whatever your business or the size of your enterprise, Accenture Digital has solutions that can help you better engage today s globalized, digitally driven business environment. Digital Enterprise 4 Accenture and Adobe: Delivering Digital Experiences Together

5 CASE STUDY Rapid Deployment of a New Mobile Site for GM s Chevrolet Chevrolet recognized the need to deliver consistent, quality digital experiences to their consumers. From developing a strategy for mobile content migration and visual design, to a full technology build on the Adobe Experience Manager platform, our team helped reshape the brand s digital experiences, resulting in several major wins, including a 61% increase in mobile site visits in just six months after launch. Will your company be able to seize and profit from the digital opportunities? Accenture and Adobe: Delivering Digital Experiences Together 5

6 Adobe Marketing Cloud Adobe has revolutionized how the world engages with ideas and measures impact with Adobe Marketing Cloud. Adobe Marketing Cloud is a complete set of integrated solutions that helps you maximize and measure your impact in more ways than ever before. The business challenge In a digital world where consumers demand personalized content across channels and on all devices, marketers must figure out the best way to engage and retain their customers. Delivering the best digital experience to the right person at the right time requires the right combination of data, insights, and digital content. While managing strategies, collaborations, and, ultimately, the delivery of digital experiences, how can marketers ensure that they re making the right digital marketing decisions to deliver relevant customer experiences and ROI? The solution Marketers finally have a complete, integrated solution for all their marketing efforts. Adobe makes marketing smart and accessible online through Adobe Marketing Cloud. Among the tools in Adobe Marketing Cloud are: Adobe Analytics Featuring intuitive and interactive dashboards that create a holistic view, turning customer interactions into actionable insights. Adobe Campaign An intuitive, automated way to deliver oneto-one messages across online and offline marketing channels, for knowing what customers want even before they do. Adobe Experience Manager Organize, create and manage the delivery of creative assets and other content across digital marketing channels, including Web, mobile, , communities and video. Adobe Media Optimizer A powerful advertising management platform that provides a consolidated view or how media is performing, along with the tools to both accurately forecast and continually optimize the media mix. Adobe Social A comprehensive solution that lets marketers know if social media is working by building stronger connections through data-guided content Adobe Target A powerful testing and targeting solution for creating digital experiences that deliver real, tangible results. Adobe Marketing Cloud is the platform you need to get ahead and stay ahead. When combined with Accenture Digital services, you get the data to deliver the insights you need. Adobe Marketing Cloud Analytics Target Campaign Experience Manager Media Optimizer Adobe Social 6 Accenture and Adobe: Delivering Digital Experiences Together

7 CASE STUDY Creating a Digital Strategy and Website Redesign for Veolia Environmental Services With our digital strategy and organizational change management experience, we transformed Veolia s U.S. business into a customercentric digital enterprise with new content development and a fresh site experience to proactively address the needs of its customers from homeowners to nuclear facilities. Do you know what your marketing is doing? Accenture and Adobe: Delivering Digital Experiences Together 7

8 Accenture Digital and Adobe: An Alliance That Brings Together All The Pieces Together, Accenture Digital and Adobe deliver an alliance of technology and services that offer a comprehensive solution to help businesses unleash the power of digital. The alliance provides joint solutions that help our clients dramatically improve both marketing performance and marketing efficiency by achieving relevance at scale. Adobe Marketing Cloud delivers the platform and comprehensive tools to create, manage, target, measure, and optimize the effectiveness of your content. Accenture Digital can align Adobe Marketing Cloud with your business strategy, systems and people, helping to deliver the right message at the right time in the right place creating compelling and enduring brand experiences. Analytics Campaign Experience Manager Media Optimizer Adobe Social Target Adobe Marketing Cloud Digital Transformation Brand Engagement Content Commerce Omnichannel Customer Acquisition The Right Message Create moments that engage, attract, differentiate, change minds, build momentum and success, and grow relationships. The Right Time Make new revenue streams, innovate strategies and transform business operations. The Right Place Make customer connections anywhere and everywhere. Enduring Brand Experiences Make customers and prospects aware, drive new business, and build loyalty. 8 Accenture and Adobe: Delivering Digital Experiences Together

9 An Alliance that Makes Sense The Accenture Digital and Adobe alliance provides substantial benefits for all stakeholders, from creative, to media buyers, to content managers, to the C-suite, and ultimately, to advertisers and their customers. Accenture Digital and Adobe 1. Performance The client success stories for Accenture Digital and Adobe speak for themselves, attesting to the experience and abilities of these companies to consistently deliver powerful solutions that really work. 2. Platform Adobe Marketing Cloud revolutionizes how the world engages with ideas and information that expand across knowledge workers, creatives, designers and developers worldwide. 3. Expertise Accenture Digital and Adobe help solve complex business challenges and drive performance across the marketing spectrum, including solutions for Mobile, Digital Marketing, ecommerce, Metrics & Measurement, and Optimization. 4. Breadth Our alliance s breadth of experience is impressive and constantly growing. Marketing is in the DNA of Adobe with an unparalleled 30-year history of innovation in creativity and marketing with its flagship products. Accenture Digital works with 27 of the Fortune 50 and 43 of the Fortune 100. Together, the alliance brings unmatched experience to companies around the world across multiple industries, including Life Sciences, Financial Services, Consumer Packaged Goods, Retail, Media & Entertainment and Manufacturing. Accenture and Adobe: Delivering Digital Experiences Together 9

10 Awards and Recognition. We have them. Over the last three years, Accenture Digital has received multiple Adobe awards, including: Partner of the Year Regional Partner of the Year Innovation Partner of the Year EMEA Digital Partner of the Year Award Business Digital Marketing Partner of the Year Adobe has been recognized by Forrester Research 1 as the leader in Web experience management for digital experience due to breadth of functionality, market momentum and resources. Together as innovators, Accenture Digital and Adobe are proud partners in helping to deliver the digital experience one-to-one. Or one-to-billions. For more information, visit: accenture.com/digital adobe.com/marketing /040813AdobeWebContentManagementLeader.html 10 Accenture and Adobe: Delivering Digital Experiences Together

11

12 About Accenture Digital Accenture Digital, comprised of Accenture Analytics, Accenture Interactive and Accenture Mobility, offers a comprehensive portfolio of business and technology services across digital marketing, mobility and analytics. From developing digital strategies to implementing digital technologies and running digital processes on their behalf, Accenture Digital helps clients leverage connected and mobile devices; extract insights from data using analytics; and enrich end-customer experiences and interactions, delivering tangible results from the virtual world and driving growth. Learn more about Accenture Digital at About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, Its home page is About Adobe Systems Incorporated Adobe is changing the world through digital experiences. For more information, visit About Adobe Marketing Cloud Today s marketer is challenged with the complexities of marketing in a digital world. It s new, it s constantly changing, and marketers need a partner to help them move at the speed of digital. Now every marketer can accelerate their shift to digital with Adobe Marketing Cloud to deliver consistent personalized experiences across channels and prove that your marketing dollars are working. Copyright 2014 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

Accenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance

Accenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance Accenture and Salesforce Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting and

More information

Accenture Digital Customer Solutions: Design to Delivery

Accenture Digital Customer Solutions: Design to Delivery Accenture Digital Customer Solutions: Design to Delivery Your digital customers are here to stay: They can make or break your future Digital customers are always connected at home, at work and at play.

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

Accenture: Manage mysales solution digitizes the sales process

Accenture: Manage mysales solution digitizes the sales process Accenture: Manage mysales solution digitizes the sales process The Manage mysales solution digitizes the sales process, improving efficiency and effectiveness 2 3 Client profile Accenture s internal IT

More information

Accenture Risk Management. Risk Analytics Network

Accenture Risk Management. Risk Analytics Network Accenture Risk Management Risk Analytics Network Organizations make decisions every day, and each decision is accompanied by risk. A structured approach to understanding risk and reducing uncertainty can

More information

Make a real difference with an Accenture Strategy career

Make a real difference with an Accenture Strategy career Make a real difference with an Accenture Strategy career Turn your ideas into action 2 The future of business and the future of strategy are changing, as corporate leaders embrace new technologies to transform

More information

SAP Hybris Solution Brief for Wholesale Distribution

SAP Hybris Solution Brief for Wholesale Distribution SAP Hybris Solution Brief for Wholesale Distribution Today s competitive markets demand that Wholesale Distributors evolve faster, become more efficient, and provide memorable customer experiences. For

More information

Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments

Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments 2 As smartphones become the norm, more people want to use their phones to make their daily lives more convenient

More information

The Accenture/ Siemens PLM Software Alliance

The Accenture/ Siemens PLM Software Alliance The Accenture/ Siemens PLM Software Alliance Enabling Efficient Product Lifecycle Management Companies in a wide range of industries rely upon Product Lifecycle Management (PLM) to grow their business,

More information

Leveraging IT in Mergers, Acquisitions and Divestitures. Capturing Expected Value Today and Transforming the Organization for the Future

Leveraging IT in Mergers, Acquisitions and Divestitures. Capturing Expected Value Today and Transforming the Organization for the Future Leveraging IT in Mergers, Acquisitions and Divestitures Capturing Expected Value Today and Transforming the Organization for the Future According to Accenture research, one important characteristic of

More information

Smarter Commerce for healthcare and life sciences

Smarter Commerce for healthcare and life sciences IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers

More information

CMO Challenges Today: How Are They Reacting?

CMO Challenges Today: How Are They Reacting? DIGITAL MARKETING Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI.

More information

Unlock your digital marketing potential

Unlock your digital marketing potential Unlock your digital marketing potential TOGETHER, WE ARE UNLOCKING YOUR MARKETING POTENTIAL IN THE DIGITAL WORLD. Deloitte Digital and Adobe: Collaboration from insight to impact We have a proven history

More information

Leveraging the power of innovation to improve business performance

Leveraging the power of innovation to improve business performance Leveraging the power of innovation to improve business performance For over a decade, Accenture and Microsoft have been teaming to deliver business and technology solutions on the Microsoft platform, quickly

More information

Global Knowledge Partner Program

Global Knowledge Partner Program Enabling Adoption, Consumption and Better Returns on Technology Investments GKPP-001 Customer needs and their definition of value are constantly changing. Modern technology architectures are an increasingly

More information

Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere.

Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere. Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere. The Digital Age is completely re-imagining the way we live, work and play and how we consume content and connect

More information

The Future Of Agencies

The Future Of Agencies A Forrester Consulting Thought Leadership Spotlight Commissioned By Adobe January 2017 The Future Of Agencies A Spotlight On Customer Experience Table Of Contents 1 2 4 7 8 Executive Summary Marketers

More information

ProSupport Enterprise Suite. Support that accelerates your IT transformation

ProSupport Enterprise Suite. Support that accelerates your IT transformation ProSupport Enterprise Suite Support that accelerates your IT transformation 1 Comprehensive support for complex environments The enterprise landscape is changing rapidly, and the pressure to introduce

More information

Integrated Digital Platforms

Integrated Digital Platforms Accenture Interactive Point of View Series Integrated Digital Platforms Flexible technology to meet the consumer challenge Integrated Digital Platforms Flexible technology to meet the consumer challenge

More information

MOVE YOUR DIGITAL EXPERIENCE FORWARD

MOVE YOUR DIGITAL EXPERIENCE FORWARD MOVE YOUR DIGITAL EXPERIENCE FORWARD An Adobe Experience Manager Perspective perficientdigital.com We re living in the Age of the Customer, where balance of brand power has shifted from businesses to the

More information

IBM CPG Industry Solutions. IBM On Demand Workplace for consumer packaged goods

IBM CPG Industry Solutions. IBM On Demand Workplace for consumer packaged goods IBM CPG Industry Solutions IBM On Demand Workplace for consumer packaged goods State of the marketplace: Deliver more...for less Facing unprecedented competitive and budgetary pressures, consumer packaged

More information

IBM Retail Industry Solutions. IBM On Demand Workplace for retail

IBM Retail Industry Solutions. IBM On Demand Workplace for retail IBM Retail Industry Solutions IBM On Demand Workplace for retail State of the marketplace: Deliver more...for less Facing unprecedented budget pressures, retail industry enterprises are working harder

More information

DIGITAL TRANSFORMATION (DX)

DIGITAL TRANSFORMATION (DX) An IDC InfoBrief THE PROMISE OF DIGITAL TRANSFORMATION (DX) IN ASIAPACIFIC S LEADING INSTITUTIONS IDC PREDICTION: BY 2018 1/3 OF THE TOP 20 MARKET SHARE LEADERS IN VARIOUS INDUSTRIES WORLDWIDE WILL BE

More information

Competing for growth. Creating a customer-centric, connected enterprise. KPMG Customer Advisory. kpmg.com/customer

Competing for growth. Creating a customer-centric, connected enterprise. KPMG Customer Advisory. kpmg.com/customer Competing for growth Creating a customer-centric, connected enterprise KPMG Customer Advisory kpmg.com/customer Contents Introduction 02 How can you stay ahead of rising customer expectations? 04 Becoming

More information

CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK

CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable.

More information

ANSYS Simulation Platform

ANSYS Simulation Platform White Paper ANSYS Simulation Platform A strategic platform for connecting simulation with the business of engineering In today s fast-paced, high-pressure business world, it can be difficult for engineering

More information

Energy & Sustainability Services

Energy & Sustainability Services Energy & Sustainability Services We share your passion for corporate sustainability and efficiency. schneider-electric.com/ess Introduction Today, energy management and sustainability are crucial to enterprise

More information

CFO #CFOPERFORMANCE. Building Your Brand The Value of Reputation

CFO #CFOPERFORMANCE. Building Your Brand The Value of Reputation #CFOPERFORMANCE Building Your Brand The Value of Reputation Your firm is looking to grow, but you re not sure of the next step. Traditional client referrals are no longer enough to keep ahead of the increasing

More information

Elevating the Customer Experience in the Mobile World

Elevating the Customer Experience in the Mobile World Elevating the Customer Experience in the Mobile World Mobile Devices Are an Ever-Present Feature of Our Daily Lives Tablets, phones, watches we rely on them and the applications and services that they

More information

Power your communications with IBM and Avaya

Power your communications with IBM and Avaya Power your communications with IBM and Avaya How can you gain new business and build on existing customer relationships and reduce costs at the same time? The answer lies in exploring advanced business

More information

PTC FlexPLM 11 offers Next Generation Retail Product Lifecycle Management (PLM) capabilities through connectivity and enhanced usability that are

PTC FlexPLM 11 offers Next Generation Retail Product Lifecycle Management (PLM) capabilities through connectivity and enhanced usability that are PTC FlexPLM 11 offers Next Generation Retail Product Lifecycle Management (PLM) capabilities through connectivity and enhanced usability that are Sleek, Connected, and Oh-So-Smart Closed-Loop Retailing

More information

MARKETPLACES DATA SHEET. How our organization uses ChannelAdvisor: We use marketplaces to expand our footprint and brand awareness.

MARKETPLACES DATA SHEET. How our organization uses ChannelAdvisor: We use marketplaces to expand our footprint and brand awareness. MARKETPLACES DATA SHEET Third-party marketplaces like Amazon, ebay, Walmart and Jet account for a growing portion of global online retail sales. Online retailers of all sizes are recognizing the profit

More information

The Essential Relationship between HR and Marketing

The Essential Relationship between HR and Marketing The Essential Relationship between HR and Marketing A Definitive Guide on How HR and Recruiting Departments Can Adopt Marketing Techniques to Attract the Best Talent Recruiting departments are increasingly

More information

Services STRATEGIC CONSULTING. Driving inspirational customer experiences through digital transformation

Services STRATEGIC CONSULTING. Driving inspirational customer experiences through digital transformation Services STRATEGIC CONSULTING Driving inspirational customer experiences through digital transformation Epsilon Strategic Consulting engagement model DEFINE business challenges > Customer and market insight

More information

THE PROMISE SERVICE IT S HERE AND NOW

THE PROMISE SERVICE IT S HERE AND NOW THE PROMISE OF AS-A- SERVICE IT S HERE AND NOW THE PROMISE OF AS-A-SERVICE: IT S HERE AND NOW In 2015, when Accenture and HfS surveyed executives about the maturity of an as-a-service delivery model for

More information

Creating Unique Data Assets to Drive Marketing Predictions and Actions. The Second-Party Data Advantage

Creating Unique Data Assets to Drive Marketing Predictions and Actions. The Second-Party Data Advantage Creating Unique Data Assets to Drive Marketing Predictions and Actions The Second-Party Data Advantage 1 Industry Trends The second-party data movement has quickly emerged as an innovative solution for

More information

Embracing SaaS: A Blueprint for IT Success

Embracing SaaS: A Blueprint for IT Success Embracing SaaS: A Blueprint for IT Success 2 Embracing SaaS: A Blueprint for IT Success Introduction THIS EBOOK OUTLINES COMPELLING APPROACHES for CIOs to establish and lead a defined software-as-a-service

More information

Perfect Consumer Engagement. Delighting consumers through dynamic digital capabilities delivered as an end-to-end service

Perfect Consumer Engagement. Delighting consumers through dynamic digital capabilities delivered as an end-to-end service Perfect Consumer Engagement Delighting consumers through dynamic digital capabilities delivered as an end-to-end service Enduring Consumer Relevance. At Scale. The consumer population is growing at rapid-fire

More information

Finding Hidden Value through Workforce Optimization Solutions. Enabling evidence-based decision-making

Finding Hidden Value through Workforce Optimization Solutions. Enabling evidence-based decision-making Finding Hidden Value through Workforce Optimization Solutions Enabling evidence-based decision-making Police services today face escalating demands for efficiency and effectiveness from citizens and governments

More information

MASERGY CUSTOMER SUCCESS STORY

MASERGY CUSTOMER SUCCESS STORY MASERGY CUSTOMER SUCCESS STORY Masergy Differentiates Itself with Unmatched Customer Service Masergy is a global IT service provider that offers hybrid networking, managed security, and cloud communications

More information

THE BUSINESS LEADER S GUIDE TO. Becoming a Social Business

THE BUSINESS LEADER S GUIDE TO. Becoming a Social Business THE BUSINESS LEADER S GUIDE TO Becoming a Social Business Introduction Customers expect personalized, one-to-one interactions whenever and wherever they interact with your brand and a growing number of

More information

HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE

HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE CONTENTS Innovation is a Priority Open is the New Black Two Innovation Program Considerations Innovation as Center of Excellence Innovation Best

More information

Enabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan

Enabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan www.pipelinepub.com Volume 5, Issue 11 Enabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan The Current Service Provider Dilemma Next generation

More information

Accenture Insurance. Creating Value in the Independent Agency Channel

Accenture Insurance. Creating Value in the Independent Agency Channel Accenture Insurance Creating Value in the Independent Agency Channel Reports of my death are greatly exaggerated. Akin to Mark Twain s infamous quote, rumors of the agency distribution channel in personal

More information

Video Analytics. Operational, Marketing and Security Insights from CCTV

Video Analytics. Operational, Marketing and Security Insights from CCTV Video Analytics Operational, Marketing and Security Insights from CCTV Organizations now have an opportunity to increase the returns they receive from their existing video surveillance infrastructures.

More information

The SAS Intelligence Architecture

The SAS Intelligence Architecture Enterprise Intelligence Supplier Intelligence Organizational Intelligence Customer Intelligence Intelligence Architecture The SAS Intelligence Architecture The flexible foundation for enterprise intelligence

More information

Small business Big ambitions

Small business Big ambitions HIRE MARKET SELL LEARN Small business Big ambitions Marketing Playbook for SMBs SMBs have the advantage of flexibility. Your business may be small, but your ambitions are huge. LinkedIn can help get you

More information

Technology evolution. Managing the risk in four key areas

Technology evolution. Managing the risk in four key areas Technology evolution Managing the risk in four key areas The message is widespread: the concept of as-a-service is real and has the potential to unleash the power of processing, increased capacity, cost

More information

The power of the moment. Great CX starts by putting your business before your customer.

The power of the moment. Great CX starts by putting your business before your customer. The power of the moment Great CX starts by putting your business before your customer. 1 What does Axim do? We operationalize customer experience Contents What does Axim do? 2 The business of 3 customer

More information

KNOW YOUR CONSUMER, GROW YOUR BUSINESS.

KNOW YOUR CONSUMER, GROW YOUR BUSINESS. KNOW YOUR CONSUMER, GROW YOUR BUSINESS. In today s world, consumers are more in control than ever before. They can choose when, where and how they consume information and interact with media and brands.

More information

Adobe Investor Presentation

Adobe Investor Presentation Adobe Investor Presentation October, 2017 Financial Disclaimer Some of the information discussed in this presentation contains forward-looking statements that involve risk and uncertainty. Actual results

More information

2016 Global Marketing Automation Software Company of the Year Award

2016 Global Marketing Automation Software Company of the Year Award 2016 Global Marketing Automation Software Company of the Year Award 2016 Contents Background and Company Performance... 3 Industry Challenges... 3 Conclusion... 6 Understanding Company of the Year... 7

More information

The Next Frontier in HR Analytics

The Next Frontier in HR Analytics BUSINESS ANALYTICS The Next Frontier in HR Analytics Oracle Transactional Business Intelligence Enterprise for HCM Cloud Service Copyright 2014 Oracle Corporation. All Rights Reserved. 2 Analytics are

More information

THINK. OPERATE. BEHAVE LIKE A PLATFORM-BASED BUSINESS.

THINK. OPERATE. BEHAVE LIKE A PLATFORM-BASED BUSINESS. ACCENTURE VIDEO SOLUTION THINK. OPERATE. BEHAVE LIKE A PLATFORM-BASED BUSINESS. Strategy Consulting Digital Technology Operations KEYS TO WINNING THE KING CUSTOMER S HEART FOR YEARS NOW, WE VE BEEN PREACHING

More information

Transforming Your Business to Manage Disruptive Innovation: A CFO Playbook

Transforming Your Business to Manage Disruptive Innovation: A CFO Playbook Transforming Your Business to Manage Disruptive Innovation: A CFO Playbook Doug Kehring Senior Vice President, Corporate Development & Strategic Planning SAFE HARBOR STATEMENT The following is intended

More information

DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL?

DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL? DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL? 2 DIGITAL DISRUPTION DIGITAL DISRUPTION IN THE LOGISTICS INDUSTRY THREATENS TRADITIONAL PLAYERS WITH IRRELEVANCE UNLESS THEY TOO LEARN TO DISRUPT.

More information

ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION

ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet

More information

THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS

THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS INTRODUCTION Finding the right mobile apps for your consumer goods field team can be a difficult task. With so many options and places

More information

Generate Leads and Drive Sales

Generate Leads and Drive Sales Generate Leads and Drive Sales Delivering results that matter with effective and affordable marketing programs www.partnerconcierge.com 480.349.9263 Honeywell@Partne rconcie rge.com I ve been an executive

More information

THE ESSENTIAL GUIDE TO FACEBOOK AND INSTAGRAM ADVERTISING

THE ESSENTIAL GUIDE TO FACEBOOK AND INSTAGRAM ADVERTISING The Essential Guide to Facebook and Instagram Advertising 1 THE ESSENTIAL GUIDE TO FACEBOOK AND INSTAGRAM ADVERTISING Tips and insights to shrink the e-commerce path to purchase The Essential Guide to

More information

Why Low Risk Innovation Is Costly

Why Low Risk Innovation Is Costly Why Low Risk Innovation Is Costly Overcoming the Perils of Renovation and Invention By Wouter Koetzier and Adi Alon Innovation is not working out the way many companies expected. Despite increasing commitment,

More information

Enabling a Digital Workforce in Transmission & Distribution. Digital FIEld Worker

Enabling a Digital Workforce in Transmission & Distribution. Digital FIEld Worker Enabling a Digital Workforce in Transmission & Distribution Digital FIEld Worker 2 Enabling a Digital Workforce in Transmission & Distribution Digital technologies hold tremendous promise for transmission

More information

Internet of Things. Point of View. Turn your data into accessible, actionable insights for maximum business value.

Internet of Things. Point of View. Turn your data into accessible, actionable insights for maximum business value. Point of View Internet of Things Turn your data into accessible, actionable insights for maximum business value Executive Summary Use a connected ecosystem to create new levels of business value The Internet

More information

Reaching Customers Across Multiple Channels

Reaching Customers Across Multiple Channels Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand

More information

MITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM

MITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM BROCHURE MITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface

More information

AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE

AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE 1 SERIES INTRO DUCTION Advances in digital technologies, data & analytics capabilities, and agile

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft makes significant

More information

Combine attribution with data onboarding to bridge the digital marketing divide

Combine attribution with data onboarding to bridge the digital marketing divide Combine attribution with data onboarding to bridge the digital marketing divide Understand how online marketing impacts offline sales Google Inc. 360suite-info@google.com g.co/360suite 1 Digital marketing

More information

To win over grocery shoppers, rethink your technology and embrace a unified commerce approach

To win over grocery shoppers, rethink your technology and embrace a unified commerce approach A white paper by PCMS, a proven global provider of grocery commerce solutions Winter 2017 To win over grocery shoppers, rethink your technology and embrace a unified commerce approach Winter 2017 Introduction

More information

Harnessing the Power of IBM Business Analytics Through Application Specific Licensing

Harnessing the Power of IBM Business Analytics Through Application Specific Licensing Harnessing the Power of IBM Business Analytics Through Application Specific Licensing David Albert WW ASL Business Development and Technical Manager Business Analytics Business Analytics software Agenda

More information

The Evolution of B2B Distribution Ecommerce and Multi-Channel Strategies 2017

The Evolution of B2B Distribution Ecommerce and Multi-Channel Strategies 2017 The Evolution of B2B Distribution Ecommerce and Multi-Channel Strategies 2017 THE TRANSFORMATION OF B2B DISTRIBUTION Technology, ecommerce and customer expectations are dramatically changing the landscape

More information

AN INTRODUCTION TO HYPERLOCAL MOBILE DISPLAY ADVERTISING. How to Maximize the Chances of a Click on Mobile Display Ads. September 2013 Mediative.

AN INTRODUCTION TO HYPERLOCAL MOBILE DISPLAY ADVERTISING. How to Maximize the Chances of a Click on Mobile Display Ads. September 2013 Mediative. AN INTRODUCTION TO HYPERLOCAL MOBILE DISPLAY ADVERTISING How to Maximize the Chances of a Click on Mobile Display Ads September 2013 Mediative.com 1 About Mediative Mediative is a digital marketing company

More information

Rieber: Elevating Sales Effectiveness and Delighting Customers with SAP Cloud for Sales

Rieber: Elevating Sales Effectiveness and Delighting Customers with SAP Cloud for Sales 2013 SAP AG or an SAP affiliate company. All rights reserved. Picture Credit Rieber GmbH & Co. KG, Reutlingen, Germany. Used with permission. Rieber: Elevating Sales Effectiveness and Delighting Customers

More information

ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT

ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT INTRODUCTION Accenture and Oracle s work together, showcased in this Accenture Technology Vision for Oracle 2017, demonstrates

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Enterprise Applications and Middleware Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion

More information

Accenture Interactive Point of View Series. Banking on Digital. Building trust and innovation in Financial Services

Accenture Interactive Point of View Series. Banking on Digital. Building trust and innovation in Financial Services Accenture Interactive Point of View Series Banking on Building trust and innovation in Financial Services Banking on Building trust and innovation in Financial Services The digital era could not have come

More information

Building a Roadmap to Robust Identity and Access Management

Building a Roadmap to Robust Identity and Access Management Building a Roadmap to Robust Identity and Access Management Elevating IAM from Responsive to Proactive From cases involving private retailers to government agencies, instances of organizations failing

More information

SAP at Accenture. The Journey of Running Accenture on a Single Global Instance

SAP at Accenture. The Journey of Running Accenture on a Single Global Instance SAP at Accenture The Journey of Running Accenture on a Single Global Instance 2 Transitioning from a private partnership to a global public company gave Accenture the opportunity to create an ERP strategy

More information

NEXT-GENERATION CUSTOMER EXPERIENCES IN THE CLOUD

NEXT-GENERATION CUSTOMER EXPERIENCES IN THE CLOUD DELIVER NEXT-GENERATION CUSTOMER EXPERIENCES IN THE CLOUD PURECLOUD BROCHURE HOW CAN THE CLOUD HELP YOU GIVE CUSTOMERS THE EXPERIENCES THEY WANT EVEN AS THEIR EXPECTATIONS EVOLVE? PROBLEM: Keeping up with

More information

Integrate, Optimize, Orchestrate, and Unify One Digital Ecosystem Throughout the Enterprise

Integrate, Optimize, Orchestrate, and Unify One Digital Ecosystem Throughout the Enterprise Integrate, Optimize, Orchestrate, and Unify One Digital Ecosystem Throughout the Enterprise A one-stop-shop for strategy, digital processes, design, and technology Technology is empowering the enterprise

More information

Cognizant Digital Media Services: One partner for all your content needs

Cognizant Digital Media Services: One partner for all your content needs Cognizant Solutions Overview Cognizant Digital Media : One partner for all your content needs is the new business driver It s engaging your audiences and opening new revenue opportunities. And it puts

More information

TALES OF MARKETING INSIGHT. See the whole story that lives within your marketing data

TALES OF MARKETING INSIGHT. See the whole story that lives within your marketing data 14 TALES OF MARKETING INSIGHT See the whole story that lives within your marketing data Marketing faces unprecedented challenges. Disruptive change is constant. Always-on consumption makes it easy for

More information

CONTACT CENTER SOLUTIONS

CONTACT CENTER SOLUTIONS BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your

More information

Firms Seek To Integrate Digital Experience Technologies To Drive Business

Firms Seek To Integrate Digital Experience Technologies To Drive Business A Custom Technology Adoption Profile Commissioned By Sitecore Firms Seek To Integrate Digital Experience Technologies To Drive Business Introduction In the age of the customer, it is more crucial than

More information

GLOBAL SERVICE DESK FROM COMPUTACENTER

GLOBAL SERVICE DESK FROM COMPUTACENTER FROM COMPUTACENTER CONTENTS 03 04 05 06 07 08 09 11 FIRST CLASS; ALL THE WAY GREAT EXPECTATIONS SAFETY IN NUMBERS CHOICE AND FLEXIBILITY OUR NEXT GENERATION SERVICE DESK WHY COMPUTACENTER OUR CUSTOMER

More information

GROW ENROLLMENT USING PROVEN STRATEGIES

GROW ENROLLMENT USING PROVEN STRATEGIES GROW ENROLLMENT USING PROVEN STRATEGIES The metrics speak for themselves. Within six hours from inquiry, our prospective students are taking follow-up action to pursue enrollment with Embry-Riddle. Bill

More information

UNIFIED, CLOUD-BASED OMNICHANNEL COMMERCE SOFTWARE FOR RETAILERS AND BRANDED MANUFACTURERS

UNIFIED, CLOUD-BASED OMNICHANNEL COMMERCE SOFTWARE FOR RETAILERS AND BRANDED MANUFACTURERS UNIFIED, CLOUD-BASED OMNICHANNEL COMMERCE SOFTWARE FOR RETAILERS AND BRANDED MANUFACTURERS 1 WHY KIBO COMPREHENSIVE, CLOUD-BASED COMMERCE SOFTWARE THAT EMPOWERS USERS, GROWS SALES, AND EVOLVES WITH THE

More information

Power multiple marketplaces via a single platform. We support Amazon and ebay, as well as Tesco, Otto, Cdiscount, Walmart and more.

Power multiple marketplaces via a single platform. We support Amazon and ebay, as well as Tesco, Otto, Cdiscount, Walmart and more. MARKETPLACES DATA SHEET Third-party marketplaces like Amazon, ebay, Tesco, Cdiscount and Walmart account for a growing portion of global online retail sales. Online retailers of all sizes are recognising

More information

Singtel Investor Day Group Digital Life. Samba Natarajan

Singtel Investor Day Group Digital Life. Samba Natarajan Singtel Investor Day Group Digital Life Samba Natarajan 31 May 2016 1 2 GDL was set up to become the digital growth engine for the Group THREE CORE BUSINESSES INNOVATION ENGINE Leveraging on our unique

More information

BMC point of view. Cognitive Service Management. Enabling the Future of Service

BMC point of view. Cognitive Service Management. Enabling the Future of Service BMC point of view Cognitive Service Management Enabling the Future of Service CONTENTS The BMC POV The BMC Strategy BMC Cognitive Service Management CSM Business Outcomes The BMC Advantage The BMC POV

More information

PERSPECTIVE. Monetize Data

PERSPECTIVE. Monetize Data PERSPECTIVE Monetize Data Enterprises today compete on their ability to find new opportunities, create new game - changing phenomena and discover new possibilities. The need for speed, accuracy and efficiency

More information

EXECUTIVE BRIEF Executive Summary HOW TO BALANCE PERSONALIZATION AND PRIVACY FOR OUTSTANDING CUSTOMER EXPERIENCES

EXECUTIVE BRIEF Executive Summary HOW TO BALANCE PERSONALIZATION AND PRIVACY FOR OUTSTANDING CUSTOMER EXPERIENCES EXECUTIVE BRIEF Executive Summary HOW TO BALANCE PERSONALIZATION AND PRIVACY FOR OUTSTANDING CUSTOMER EXPERIENCES CUSTOMERS EXPECT INTERACTIONS DRIVEN BY PERSONALIZATION AND PRIVACY Digital business introduces

More information

4/26. Analytics Strategy

4/26. Analytics Strategy 1/26 Qlik Advisory As a part of Qlik Consulting, Qlik Advisory works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics

More information

Globalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits.

Globalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits. Globalization of HR and How Digital Transformation can Help In partnership with: HR.Payroll.Benefits. 2 Globalization of HR and How Digital Transformation can Help Globalization of HR and How Digital Transformation

More information

DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS

DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS There are millions of industrial workers in the world today. These people are often highly skilled and highly mobile, performing the high-level, complex

More information

MICROSOFT DYNAMICS NAV FOR INTERNATIONAL

MICROSOFT DYNAMICS NAV FOR INTERNATIONAL WHITEPAPER MICROSOFT DYNAMICS NAV FOR INTERNATIONAL IMPLEMENTATIONS MICROSOFT DYNAMICS NAV AND INTERNATIONAL ERP IMPLEMENTATION This whitepaper explains why Microsoft Dynamics NAV is particularly well-suited

More information

FirstEnergy, generating excellent service.

FirstEnergy, generating excellent service. FirstEnergy, generating excellent service. Energy company optimizes websites, mobile websites, and apps with Adobe Experience Manager to improve customer interactions. With Adobe Experience Manager, our

More information

Big Data Anwendungsfälle aus dem Bereich der digitalen Medien

Big Data Anwendungsfälle aus dem Bereich der digitalen Medien Presented by Kate Tickner Date 12 th October 2012 Big Data Anwendungsfälle aus dem Bereich der digitalen Medien Using Big Data and Smarter Analytics to Increase Consumer Engagement Dramatic forces affecting

More information

TREASURY & RISK GROUP 2017 MEDIA KIT

TREASURY & RISK GROUP 2017 MEDIA KIT TREASURY & RISK GROUP 2017 MEDIA KIT 2 ALM MEDIA KIT INTRODUCTION Welcome to the new ALM media kit. You ll notice a few changes that we think will improve your experience, making it easier to engage with

More information