MOBILE SERVICES IN CONVERGED BUNDLES: CUSTOMER RETENTION, SERVICE DESIGN AND INNOVATION

Size: px
Start display at page:

Download "MOBILE SERVICES IN CONVERGED BUNDLES: CUSTOMER RETENTION, SERVICE DESIGN AND INNOVATION"

Transcription

1 analysysmason.com RESEARCH STRATEGY REPORT MOBILE SERVICES IN CONVERGED BUNDLES: CUSTOMER RETENTION, SERVICE DESIGN AND INNOVATION KEREM ARSAL and ARIS XYLOURIS

2 About this report This report analyses the ways that operators position mobile services as a component of fixed mobile converged bundles and considers the effect of converged bundles on market and operator performance. We assess converged bundles in terms of: how effectively operators use them to target segments and differentiate them from non-converged propositions the pricing and discount logic that operators apply to them the retention outcomes that they lead to whether and how operators use such bundles to introduce unique propositions and service innovation. The report provides recommendations for operators that are moving toward integration and/or are interested in designing multi-play offers with mobile elements. It is based on several sources: Analysys Mason s regional forecasts, Telecoms Market Matrix 1, multi-play tracker and Connected Consumer Survey reported performance indicators for converged bundles interviews with stakeholders in countries where fixed mobile converged bundles are available. KEY QUESTIONS ANSWERED IN THIS REPORT What is the level of take-up of fixed mobile converged bundles in Europe and what is the impact of such bundles on market share and service revenue? How are operators in Europe using mobile plans in converged bundles to differentiate themselves and to align with their competitive positions? What pricing and discount schemes are used to drive take-up of fixed mobile converged plans in relation to standalone mobile plans? What retention outcomes do converged bundles lead to? To what effect are operators using fixed mobile convergence as a means to create unique propositions and deploy service innovation? WHO NEEDS TO READ THIS REPORT Strategy teams of operators that are considering integration of fixed and mobile services and are assessing the potential impact of converged bundles in their markets. Marketing executives of operators who are making decisions about whether, and how, to introduce fixed mobile converged bundles and how to position them in relation to existing mobile plans in their markets. Operators that want to improve their understanding of how their strategic positions as largely fixed or largely mobile can relate to tactical decisions around the design of converged bundles. 1 For more information, see Analysys Mason s Telecoms Market Matrix. Available at and 2

3 CONTENTS EXECUTIVE SUMMARY CUSTOMER RETENTION SERVICE DESIGN SERVICE INNOVATION APPENDIX ABOUT THE AUTHORS AND ANALYSYS MASON 3

4 Executive summary Operator best practices in creating converged bundles involve a consideration of their impact on churn, aspects of service design and potential for service innovation. Figure 1: Three areas for operators to consider when adding mobile services to converged bundles Fixed and mobile services are highly commoditised in mature markets, and operators are turning to converged bundles as a means to reduce churn, build long-lasting customer relationships and capture revenue that could otherwise go to competitors on standalone services. These bundles have impressive rates of takeup, but this is rarely reflected in significant growth in operator revenue or market share. In this report, we find that converged bundles, with a few exceptions, have positive effects on mobile and fixed broadband customer retention. We also see that operators need to think beyond discounts to navigate the challenges of convergence successfully. They should launch and evolve the mobile data tiers in their converged bundles in accordance with the maturity of their standalone mobile markets (to avoid cannibalising revenue from their high-end segments), and with the competitive dynamics across fixed and mobile markets (to ensure that their bundles emphasise their strengths and competitors weaknesses). Operators must also consider service innovation and exclusive service availability in order to prevent converged bundles from entering a vicious cycle of offering more for less. Source: Analysys Mason 4

5 Orange Spain Telefónica Orange France SFR MEO NOS Retail revenue change Convergence ratio Mobile services in converged bundles: customer retention, service design and innovation Operators must carefully navigate converged bundles: customer take-up indicates strong demand but retail revenue decline continues Converged bundles are well-received by customers in most countries where they have been launched, but their impact on market and operator performance is mixed. Figure 2: Convergence ratio, 2014, and change in fixed broadband and mobile service retail revenue (excluding MVNOs), by operator and country, % 100% Take-up of converged bundles is strong in several countries, such as Spain, France and Portugal, but the impact of these bundles on market and operator performance has been mixed. They help most operators retain, and upsell to, existing customers, and are responsible for some market share improvements, but they rarely generate growth in terms of revenue or subscriber growth. For instance, in the three countries listed above, the number of mobile connections in converged bundles grew rapidly, but total mobile net additions were either negative or only a small proportion of those included in converged bundles. In addition, discounts on converged bundles have contributed to the erosion of retail revenue in these countries and have accelerated the decline in mobile retail revenue for most operators. As convergence spreads to other markets, such as Germany, Italy and the UK, more operators feel the pressure to assess whether, and how, to launch converged bundles and the effects that such bundles may have on their markets and performance. In this report, we aim to help operators to decide how to use mobile services in converged bundles, and assess what effect their strategies might have. 80% 60% 40% 20% 0% -20% -40% -60% -80% -100% 79% 9% 63% 53% 40% 37% 39% 5% 10% 8% 19% 20% Convergence ratio in 2014 Retail revenue decline % 60% 40% 20% 0% -20% -40% -60% -80% -100% Source: Analysys Mason 1 We define the convergence ratio as the percentage of the total number of households with a fixed broadband connection that have a converged bundle. 5

6 Operators need to consider three areas as they design the mobile elements of their converged bundles Our objective in this report is to describe how operators can use mobile services in converged bundles, in order to achieve positive outcomes on the following three dimensions. Customer retention: Improved customer retention is often mentioned as an outcome of convergence, but operators need to improve their understanding of the impact that such bundles may have on churn and their customer mix. We provide evidence from several operators that are using different bundling tactics and show whether and how convergence can affect retention. Service design: As operators decide on the specifics of their converged offers, they must consider how they should launch and evolve their mobile plans in these bundles, how these bundles will fit their strategy, and how they should approach pricing. We will explore how service design depends on market maturity and operator priorities. Service innovation: To prevent a vicious cycle of selling more services for less money, converged bundles may soon have to become foundations upon which innovative and possibly exclusive services will be sold. The urgency for innovation on converged bundles will be higher in countries where convergence is accepted as a market standard and the basis of competition. Figure 3: Three areas for operators to consider when adding mobile services to converged bundles and associated questions CUSTOMER RETENTION What is the impact of converged bundles on mobile and fixed broadband churn? How do converged bundles affect customers perceived satisfaction with mobile services? SERVICE DESIGN How should mobile data plans in converged bundles be positioned in relation to operators standalone mobile tiers and competitive positions? What tactics can operators use to accelerate mobile subscriber growth with converged bundles? What pricing and reward schemes are deployed by operators? SERVICE INNOVATION What additional services and features do operators bundle in converged bundles? What is the level of service innovation specific to bundles and exclusive services available in converged bundles? Source: Analysys Mason 6

7 Recommendations 1 Operators should design the mobile elements of converged bundles in the context of how the elements align with the standalone mobile market propositions and their competitive positions in fixed and mobile markets. In countries where operators can maintain relatively stable mobile ARPU and serve their premium segments well, operators should launch converged bundles with basic mobile offers to prevent cannibalising revenue from their higher-end customers. As convergence becomes established as a market standard and competitive dynamics demand it, operators may have to expand the spread of their mobile tiers in converged bundles. 2 Operators should convincingly market the cost-savings associated with their converged bundles, but they can also find creative pricing schemes to disassociate converged plans from just being about discounts. In most countries, we observed that the average discount applied to converged bundles, over equivalent tripleplays, was around 15%. Discounts are an attractive feature of converged bundles, but operators should also focus on framing convergence as a benefit to the customer. For example, NOS in Portugal gives free shared data for each SIM added to its bundles, and KPN in the Netherlands provides benefits depending on bundle configuration. 3 Operators should start to consider service innovation on converged bundles a lack of differentiation may lead them to compete aggressively on price in the near future. Adding more for less should not be the only value proposition of converged bundles because any short-term benefit gained by such discounts could decay in time and lead to a vicious cycle of price cuts. Operators need to identify genuine sources of differentiation for their converged bundles and should see the bundles as a base product upon which they may launch exclusive and/or more-advanced services. 7

8 CONTENTS EXECUTIVE SUMMARY CUSTOMER RETENTION SERVICE DESIGN SERVICE INNOVATION APPENDIX ABOUT THE AUTHORS AND ANALYSYS MASON 42

9 About the authors Kerem Arsal (Senior Analyst) is a key contributor to Analysys Mason s Mobile Services research programme, which helps operators to understand, and monetise to maximum efficiency, the interplay between voice, messaging and data services. His work involves in-depth coverage of issues such as customer retention, mobile data pricing, MVNO strategies, and the impact of regulation and roaming. Previously, Kerem was a research manager at Pyramid Research, where he was responsible for setting the thematic research agenda across multiple tracks and regions. He also headed numerous projects around operator strategies, as well as commercialisation of, and demand assessment for, new products in the consumer and enterprise segments. Aris Xylouris (Research Analyst) focuses on data modelling and collection for Analysys Mason s Consumer Services research practice, contributing to the Fixed Broadband and Multi-Play, Mobile Services, Digital Economy and Mobile Devices research programmes. Before joining Analysys Mason, he held internships as an economic analyst in the media sector, working on market analysis, financial evaluation, profitability analysis and business plan development. His wider experience includes quantitative forecast modelling and computer simulations using agentbased models. 43

10 About Analysys Mason Knowing what s going on is one thing. Understanding how to take advantage of events is quite another. Our ability to understand the complex workings of telecoms, media and technology (TMT) industries and draw practical conclusions, based on the specialist knowledge of our people, is what sets Analysys Mason apart. We deliver our key services via two channels: consulting and research. Research We analyse, track and forecast the different services accessed by consumers and enterprises, as well as the software, infrastructure and technology delivering those services. Research clients benefit from regular and timely intelligence in addition to direct access to our team of expert analysts. Our dedicated Custom Research team undertakes specialised and bespoke projects for clients. For more information, please visit Consumer and SME services Digital economy Regional markets Network technologies Telecoms software Strategy and planning Regulation and policy Performance improvement Transaction support Consulting Our focus is exclusively on TMT. We support multi-billion dollar investments, advise clients on regulatory matters, provide spectrum valuation and auction support, and advise on operational performance, business planning and strategy. We have developed rigorous methodologies that deliver tangible results for clients around the world. For more information, please visit 44

11 Research from Analysys Mason We provide dedicated coverage of developments in the telecoms, media and technology (TMT) sectors, through a range of research programmes that focus on different services and regions of the world. PROGRAMMES PROGRAMMES Research portfolio PROGRAMMES Service Assurance Customer Experience Management Customer Care Revenue Management Analytics Network Orchestration Software-Controlled Networking Service Delivery Platforms Service Fulfilment Telecoms Software Market Shares Telecoms Software Forecasts Fixed Networks Wireless Networks Spectrum Network technologies Telecoms software Consumer and SME services Regional markets Mobile Services Mobile Devices Fixed Broadband and Multi-Play SME Strategies Digital economy PROGRAMMES PROGRAMMES Global Telecoms Forecasts Asia Pacific The Middle East and Africa European Country Reports European Core Forecasts European Telecoms Market Matrix Digital Economy Strategies Digital Economy Platforms Future Comms and Media IoT and M2M Solutions To find out more, please visit 45

12 Consulting from Analysys Mason For 30 years, our consultants have been bringing the benefits of applied intelligence to enable clients around the world to make the most of their opportunities. Consulting portfolio EXPERTISE Performance analysis Technology optimisation Commercial excellence Transformation services Performance improvement EXPERTISE Radio spectrum auction support Radio spectrum management EXPERTISE Policy development and response Margin squeeze tests Analysing regulatory accounts Expert legal support Media regulation Postal sector costing, pricing and regulation Regulatory economic costing Net cost of universal service Regulation EXPERTISE Transaction support Commercial due diligence Regulatory due diligence Technical due diligence Spectrum policy and auction support Strategy and planning EXPERTISE Market research Market analysis Business strategy and planning Market sizing and forecasting Benchmarking and best practice National and regional broadband strategy and implementation To find out more, please visit 46

13 PUBLISHED BY ANALYSYS MASON LIMITED IN OCTOBER 2015 Bush House North West Wing Aldwych London WC2B 4PJ UK Tel: +44 (0) Fax: +44 (0) Registered in England No All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher. Figures and projections contained in this report are based on publicly available information only and are produced by the Research Division of Analysys Mason Limited independently of any client-specific work within Analysys Mason Limited. The opinions expressed are those of the stated authors only. Analysys Mason Limited recognises that many terms appearing in this report are proprietary; all such trademarks are acknowledged and every effort has been made to indicate them by the normal UK publishing practice of capitalisation. However, the presence of a term, in whatever form, does not affect its legal status as a trademark. Analysys Mason Limited maintains that all reasonable care and skill have been used in the compilation of this publication. However, Analysys Mason Limited shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the customer, his servants, agents or any third party.

OPERATOR STRATEGIES FOR THE esim ERA: OPPORTUNITIES IN DEVICE BUNDLING, SALES CHANNELS AND WHOLESALE

OPERATOR STRATEGIES FOR THE esim ERA: OPPORTUNITIES IN DEVICE BUNDLING, SALES CHANNELS AND WHOLESALE RESEARCH STRATEGY REPORT OPERATOR STRATEGIES FOR THE esim ERA: OPPORTUNITIES IN DEVICE BUNDLING, SALES CHANNELS AND WHOLESALE KEREM ARSAL analysysmason.com About this report An esim is an embedded (although

More information

OPERATOR APPROACHES TO IoT: FROM CONNECTIVITY TO PLATFORMS AND FULL SOLUTIONS

OPERATOR APPROACHES TO IoT: FROM CONNECTIVITY TO PLATFORMS AND FULL SOLUTIONS analysysmason.com RESEARCH STRATEGY REPORT OPERATOR APPROACHES TO IoT: FROM CONNECTIVITY TO PLATFORMS AND FULL SOLUTIONS TOM REBBECK Analysys Mason Limited 2016 About this report This report analyses the

More information

CUSTOMER CARE SYSTEMS: WORLDWIDE MARKET SHARES 2014

CUSTOMER CARE SYSTEMS: WORLDWIDE MARKET SHARES 2014 RESEARCH MARKET SHARES REPORT CUSTOMER CARE SYSTEMS: WORLDWIDE MARKET SHARES 2014 DR MARK H. MORTENSEN AND ATUL ARORA analysysmason.com CONTENTS EXECUTIVE SUMMARY BUSINESS ENVIRONMENT MARKET SHARES VENDOR

More information

OPERATOR STRATEGIES FOR TV AND VIDEO CONTENT: PRODUCTION, CONTENT TYPES AND DISTRIBUTION

OPERATOR STRATEGIES FOR TV AND VIDEO CONTENT: PRODUCTION, CONTENT TYPES AND DISTRIBUTION analysysmason.com RESEARCH STRATEGY REPORT OPERATOR STRATEGIES FOR TV AND VIDEO CONTENT: PRODUCTION, CONTENT TYPES AND DISTRIBUTION MARTIN SCOTT and HEENU NIHALANI About this report Video consumption,

More information

M2M IN ASIA PACIFIC: MARKET OPPORTUNITIES AND CHALLENGES FOR CSPs

M2M IN ASIA PACIFIC: MARKET OPPORTUNITIES AND CHALLENGES FOR CSPs RESEARCH STRATEGY REPORT M2M IN ASIA PACIFIC: MARKET OPPORTUNITIES AND CHALLENGES FOR CSPs MORGAN MULLOOLY analysysmason.com About this report The Asia Pacific (APAC) market represents a significant opportunity

More information

Customer experience management framework: how to retain subscribers and improve customer loyalty

Customer experience management framework: how to retain subscribers and improve customer loyalty Research Report Customer experience management framework: how to retain subscribers and improve customer loyalty April 2013 Patrick Kelly and Anil Rao 2 Contents [1] Slide no. 5. Executive summary 6. What

More information

Revenue management systems: worldwide market shares 2012

Revenue management systems: worldwide market shares 2012 Research Report Revenue management systems: worldwide market shares 2012 August 2013 Justin van der Lande and Dean Ramsay 2 Contents Slide no. 5. Executive summary 6. Overall revenue management market

More information

TELECOMS SERVICES FOR ENTERPRISES: SOUTH AFRICA FORECAST

TELECOMS SERVICES FOR ENTERPRISES: SOUTH AFRICA FORECAST RESEARCH FORECAST REPORT TELECOMS SERVICES FOR ENTERPRISES: SOUTH AFRICA FORECAST 2017 2022 CATHERINE HAMMOND Analysys Mason Limited 2017 analysysmason.com Contents 5. Executive summary 6. Executive summary:

More information

Service fulfilment systems: worldwide forecast

Service fulfilment systems: worldwide forecast Research Forecast Report Service fulfilment systems: worldwide forecast 2014 2018 September 2014 Mark H. Mortensen and Dean Ramsay 2 Contents Slide no. 5. Executive summary 6. Worldwide service fulfilment

More information

5G FIXED WIRELESS: THE INVESTMENT CASE FOR OPERATORS

5G FIXED WIRELESS: THE INVESTMENT CASE FOR OPERATORS analysysmason.com RESEARCH STRATEGY REPORT 5G FIXED WIRELESS: THE INVESTMENT CASE FOR OPERATORS RUPERT WOOD Analysys Mason Limited 2017 About this report This report analyses operator investment cases

More information

Cloud computing, NFV and SDN: worldwide market sizing and forecast

Cloud computing, NFV and SDN: worldwide market sizing and forecast Research Report Cloud computing, NFV and SDN: worldwide market sizing and forecast 2014 2018 June 2014 Glen Ragoonanan 2 About this report This report provides: a 5-year forecast of spending on: cloud

More information

DIGITAL EXPERIENCE INDEX: MEASURING THE DIGITALISATION OF CONSUMER EXPERIENCE

DIGITAL EXPERIENCE INDEX: MEASURING THE DIGITALISATION OF CONSUMER EXPERIENCE analysysmason.com RESEARCH STRATEGY REPORT DIGITAL EXPERIENCE INDEX: MEASURING THE DIGITALISATION OF CONSUMER EXPERIENCE DR MARK H. MORTENSEN and ATUL ARORA About this report This report describes the

More information

MVNOs in growth markets: challenges and opportunities for regulators and operators

MVNOs in growth markets: challenges and opportunities for regulators and operators Research report MVNOs in growth markets: challenges and opportunities for regulators and operators Daniel Jones March 2009 Published by Analysys Mason Limited St Giles Court 24 Castle Street Cambridge

More information

FIXED MOBILE CONVERGENCE: DRIVERS AND POTENTIAL IMPACT ON MARKETS IN MENA

FIXED MOBILE CONVERGENCE: DRIVERS AND POTENTIAL IMPACT ON MARKETS IN MENA QATAR TELECOMS SUMMIT 2016 BUILDING BLOCKS FOR SUCCESSFUL OPERATOR STRATEGIES #AMTMT FIXED MOBILE CONVERGENCE: DRIVERS AND POTENTIAL IMPACT ON MARKETS IN MENA EVENT SPONSOR NOVEMBER 2016 KEREM ARSAL FMC

More information

Analogue switch-off: the implications of ITU recommendations for policy makers and regulators

Analogue switch-off: the implications of ITU recommendations for policy makers and regulators Research Report Analogue switch-off: the implications of ITU recommendations for policy makers and regulators February 2013 Morgan Mullooly 2 Contents Slide no. 5. Executive summary 6. In May 2010, the

More information

Quadruple-Play Bundling Strategies. Margaret Hopkins with Helen Nierinck, Alex Skeaping and Phil Todd Edited by Mark Chambers

Quadruple-Play Bundling Strategies. Margaret Hopkins with Helen Nierinck, Alex Skeaping and Phil Todd Edited by Mark Chambers Quadruple-Play Bundling Strategies Margaret Hopkins with Helen Nierinck, Alex Skeaping and Phil Todd Edited by Mark Chambers Analysys Research Fixed Networks and Services Analysys Research Fixed Networks

More information

CAPTURING VALUE THROUGH MULTI-SIDED PLATFORMS

CAPTURING VALUE THROUGH MULTI-SIDED PLATFORMS MENA TELECOMS SUMMIT 2015 DELIVERING THE DIGITAL FUTURE CAPTURING VALUE THROUGH MULTI-SIDED PLATFORMS 11 NOVEMBER 2015 EDWIN GRUMMITT Developing new multi-sided platform (MSP) businesses enables telcos

More information

Forecasting the Commercial Impact of Wireless VoIP in the USA and Western Europe

Forecasting the Commercial Impact of Wireless VoIP in the USA and Western Europe Forecasting the Commercial Impact of Wireless VoIP in the USA and Western Europe Mark Heath and Alastair Brydon with Alex Zadvorny Edited by Gordon Davies Analysys Research Fixed Networks and Services

More information

FLOW ID SERVICE PLAYS A PIVOTAL ROLE IN CABLE & WIRELESS S DIGITAL TRANSFORMATION

FLOW ID SERVICE PLAYS A PIVOTAL ROLE IN CABLE & WIRELESS S DIGITAL TRANSFORMATION CASE STUDY FLOW ID SERVICE PLAYS A PIVOTAL ROLE IN CABLE & WIRELESS S DIGITAL TRANSFORMATION GORKEM YIGIT and DON ALUSHA analysysmason.com Executive summary Cable & Wireless Communications (CWC) is part

More information

Fixed mobile convergence in enterprise voice in Europe: forecasts

Fixed mobile convergence in enterprise voice in Europe: forecasts Research report Fixed mobile convergence in enterprise voice in Europe: forecasts 2008 2013 Margaret Hopkins and Tony Lavender November 2008 Contents [1] 2 Contents Slide no. 4. Document map Executive

More information

ORACLE: IoT CLOUD SERVICE

ORACLE: IoT CLOUD SERVICE COMPANY PROFILE ORACLE: IoT CLOUD SERVICE AHMED ALI Analysys Mason Limited 2018 analysysmason.com Company summary Oracle is an enterprise database and business application provider. The company offers

More information

Top 10 Fixed-Line Operators in Western Europe, 3Q03

Top 10 Fixed-Line Operators in Western Europe, 3Q03 Market Analysis Top 10 Fixed-Line Operators in Western Europe, 3Q03 Abstract: There are signs that the market is improving, but operators must manage the revenue mix and invest in new services if they

More information

France Telecom investor day, June 10th 2004: Building the integrated broadband communication services Group

France Telecom investor day, June 10th 2004: Building the integrated broadband communication services Group 1 France Telecom investor day, June 10th 2004: Building the integrated broadband communication services Group 2 Sales & Services 3 Has something changed in the value chain? 4 Agenda! Why a Sales & Services

More information

Evolution of the MVNO business model and mastering success. salience insight. Authors: Hasan Iftikar and Anna Tykocka September 2015

Evolution of the MVNO business model and mastering success. salience insight. Authors: Hasan Iftikar and Anna Tykocka September 2015 Evolution of the MVNO business model and mastering success salience insight Authors: Hasan Iftikar and Anna Tykocka September 2015 Page 2 Subscriptions (Million) MEA MVNO REVENUE AGR [%] Evolution of MVNO

More information

2014 FROST & SULLIVAN ASIA PACIFIC M2M SERVICE PROVIDER OF THE YEAR TELSTRA

2014 FROST & SULLIVAN ASIA PACIFIC M2M SERVICE PROVIDER OF THE YEAR TELSTRA ASIA PACIFIC M2M SERVICE PROVIDER OF THE YEAR TELSTRA SIGNIFICANCE OF THE AWARD Asia Pacific IoT Market Overview For 2013, total IoT spending in APAC is estimated to be $4.6 billion, and is forecasted

More information

Telefónica s 7 th Investor Conference

Telefónica s 7 th Investor Conference Telefónica s 7 th Investor Conference October 9 th, 2009 Guillermo Ansaldo Lutz - Chairman and Chief Executive Officer of Telefónica España Leadership as the base for the future transcript Important Notice:

More information

Prospectus ENTERPRISE CUSTOMER COMMUNICATIONS TRENDS & STRATEGIES FROM AROUND THE GLOBE

Prospectus ENTERPRISE CUSTOMER COMMUNICATIONS TRENDS & STRATEGIES FROM AROUND THE GLOBE Prospectus ENTERPRISE CUSTOMER COMMUNICATIONS TRENDS & STRATEGIES FROM AROUND THE GLOBE Report Introduction The customer communications market is in a state of flux in many regions of the world. New channels

More information

comparable launches turnaround

comparable launches turnaround TURNAROUND in AUSTRIA Quality, not quantity 22 Telekom Austria Group Annual Report 2014 In its home market the Telekom Austria Group has countered the revenue and EBITDA comparable decline of recent years

More information

Billing market share report 2009

Billing market share report 2009 Research report Billing market share report 2009 Peter Mottishaw July 2010 Contents [1] 2 Contents Slide no. 4. Document map Executive summary 5. Overall billing market summary 6. Overall billing market

More information

RPA for Telcos: The Next Wave of BPM Evolution

RPA for Telcos: The Next Wave of BPM Evolution RPA for Telcos: The Next Wave of BPM Evolution As various disruptive digital technologies continue to upend the traditional business models and trigger unprecedented changes in customer behavior, the telecommunication

More information

Social Networking Goes Mobile

Social Networking Goes Mobile WHITEPAPER Social Networking Goes Mobile This whitepaper is an extract from: Mobile User Generated Content Dating, Social Networking & Personal Content Delivery 2008-2013 (Second Edition)... information

More information

Australian Online Search and Directories Advertising Market

Australian Online Search and Directories Advertising Market Australian Online Search and Directories Advertising Market 2009-2013 1 About this report 1.1 Introduction This report is a multi-client study produced by Frost & Sullivan s ICT Practice in Australia during

More information

Pyramid Research. Publisher Sample

Pyramid Research.  Publisher Sample Pyramid Research http://www.marketresearch.com/pyamidresearch-v4002/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST

More information

A GUIDE TO OUR REAL ESTATE SERVICES

A GUIDE TO OUR REAL ESTATE SERVICES A GUIDE TO OUR REAL ESTATE SERVICES TRUSTED ADVICE Cluttons has a strong reputation in the Middle East and is the name banks and investors trust to provide accurate valuations on over 8.2bn of residential

More information

Report for Viavi Solutions Inc. Improving mobile customer. January Anil Rao

Report for Viavi Solutions Inc. Improving mobile customer. January Anil Rao Report for Viavi Solutions Inc Improving mobile customer retention through multidimensional analysis of QoE January 2016 Anil Rao Improving mobile customer retention through multi-dimensional analysis

More information

Whitepaper: Providing Excellent and Transparent Services to Business Customers in Pricing Negotiations

Whitepaper: Providing Excellent and Transparent Services to Business Customers in Pricing Negotiations Customer Value Engineers Whitepaper: Providing Excellent and Transparent Services to Business Customers in Pricing Negotiations Executive summary A Service Plan is truly optimized when the customer receives

More information

PROSPECTUS lafferty.com

PROSPECTUS lafferty.com PROSPECTUS 2018 lafferty.com ABOUT LAFFERTY GROUP Senior executives at retail banks, card issuers, and payments providers around the world rely on Lafferty Group for the research, news, data and insight

More information

On the Radar: Liaison Technologies

On the Radar: Liaison Technologies On the Radar: Liaison Technologies dpaas-based managed services for complex integration and data management requirements Publication Date: 16 Jun 2015 Product code: IT0022-000386 Saurabh Sharma Summary

More information

Service Strategy Maturity: A Model for Business Performance

Service Strategy Maturity: A Model for Business Performance Service Strategy Maturity: A Model for Business Performance A White Paper Written by Fifth Quadrant Commissioned by IBM June 2011 Contact Details Name: Registered office address: Fifth Quadrant Pty Ltd

More information

Juan Asúa. General Manager Banking in Spain. Anticipating the new environment

Juan Asúa. General Manager Banking in Spain. Anticipating the new environment Juan Asúa General Manager Banking in Spain Anticipating the new environment Index Excellent positioning: Customers and Products New environment, New opportunities Strategic Drivers: Innovation and Transformation

More information

Annual Report THE COMPLETE BUSINESS SOLUTION voice mobile it data media print security energy

Annual Report THE COMPLETE BUSINESS SOLUTION voice mobile it data media print security energy Annual Report 2016 THE COMPLETE BUSINESS SOLUTION voice mobile it data media print security energy 02 Contents 1. Focus Group at a Glance 2. Our Product Portfolio 3. Our Business Model 4. Financial Performance

More information

Update on Strategy and Market Segments Felix Frank Vice President, AutoScout24

Update on Strategy and Market Segments Felix Frank Vice President, AutoScout24 AutoScout24 Update on Strategy and Market Segments Felix Frank Vice President, AutoScout24 Christian Gisy CFO, Scout24 AG Scout24 Capital Markets Day, November 2017 We are the Largest EU Automotive Digital

More information

SEVEN WAYS TO PROFIT FROM BIG DATA AS A BUSINESS

SEVEN WAYS TO PROFIT FROM BIG DATA AS A BUSINESS OUTLOOK SEVEN WAYS TO PROFIT FROM BIG DATA AS A BUSINESS by James Platt, Robert Souza, Enrique Checa, and Ravi Chabaldas Information is multiplying inside businesses at an exponential rate, generated by

More information

Rural Broadband Services and The Digital Home. a Parks Associates white paper

Rural Broadband Services and The Digital Home. a Parks Associates white paper Rural Broadband Services and The Digital Home a Parks Associates white paper Authored by Kurt Scherf Published by Parks Associates December 2009 Parks Associates Dallas, Texas 75230 Attribution All rights

More information

MANAGING NEXT GENERATION ARTIFICIAL INTELLIGENCE IN BANKING

MANAGING NEXT GENERATION ARTIFICIAL INTELLIGENCE IN BANKING MANAGING NEXT GENERATION ARTIFICIAL INTELLIGENCE IN BANKING A NEW PARADIGM FOR MODEL MANAGEMENT DECEMBER 2017 AUTHORS Jeffrey Brown, Partner Tammi Ling, Partner Ege Gurdeniz, Principal EXECUTIVE SUMMARY

More information

Building the Foundation for Growth FRANCO BERNABE

Building the Foundation for Growth FRANCO BERNABE Building the Foundation for Growth FRANCO BERNABE BUILDING THE FOUNDATION FOR GROWTH Safe Harbour This presentation contains statements that constitute forward-looking statements within the meaning of

More information

HR Transformation & Strategy Overview. Mahesh Puducheri Vice President Human Resources Halliburton

HR Transformation & Strategy Overview. Mahesh Puducheri Vice President Human Resources Halliburton HR Transformation & Strategy Overview Mahesh Puducheri Vice President Human Resources Halliburton Halliburton Global Franchise 60,000 employees in approximately 80 countries $18 Billion in Revenues in

More information

REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2018 BY S&P DOW JONES INDICES AND MSCI INC.

REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2018 BY S&P DOW JONES INDICES AND MSCI INC. REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2018 BY S&P DOW JONES INDICES AND MSCI INC. Page 1 of 11 CHANGES TO THE GICS STRUCTURE IN 2018 NEW YORK, NOVEMBER 15, 2017

More information

Creating Value in Italy

Creating Value in Italy London, January 16 th 2013 Maximo Ibarra Group Executive Vice President and Head of Italy It s all about Creating Value Italy VimpelCom s value creation philosophy is based on Performance Management and

More information

Emerging Opportunities in Morocco s Cards and Payments Industry

Emerging Opportunities in Morocco s Cards and Payments Industry Emerging Opportunities in Morocco s Cards and Payments Industry Industry Size, Trends, Factors, Strategies, Products and Competitive Landscape Product Code: VR0935MR Published Date: August 2013 www.timetric.com

More information

2016 Acquisition and Retention Study. Drivers of customer retention

2016 Acquisition and Retention Study. Drivers of customer retention 2016 Acquisition and Retention Study Drivers of customer retention 2016 Acquisition and Retention Study Drivers of customer retention 2 About the 2016 Acquisition and Retention Study The Nokia 2016 Acquisition

More information

Opportunities of CDMA-WLAN Convergence Services in Koran Enterprise Market

Opportunities of CDMA-WLAN Convergence Services in Koran Enterprise Market 6th WSEAS International Conference on E-ACTIVITIES, Tenerife, Spain, December 14-16, 27 178 Opportunities of CDMA-WLAN Convergence Services in Koran Enterprise Market HYUN-MOON, SHIN¹ AND HYUN-SOON, SHIN²

More information

SAMPLE. Bracco Imaging S.p.A.Market Share Analysis. Bracco Imaging S.p.A. Market Share Analysis GDME0639CDB / Published January 2013

SAMPLE. Bracco Imaging S.p.A.Market Share Analysis. Bracco Imaging S.p.A. Market Share Analysis GDME0639CDB / Published January 2013 Market Share Analysis Reference Code: GDME0639CDB Publication Date: January 2013 GlobalData. This report is a licensed product and is not to be copied, reproduced, shared or resold in any form Page 1 Table

More information

PSD2 ACCELERATOR CAPTURE OPPORTUNITIES, ADDRESS CHALLENGES, AND DRIVE SUCCESS THROUGH PROVEN EXPERTISE

PSD2 ACCELERATOR CAPTURE OPPORTUNITIES, ADDRESS CHALLENGES, AND DRIVE SUCCESS THROUGH PROVEN EXPERTISE PSD2 ACCELERATOR CAPTURE OPPORTUNITIES, ADDRESS CHALLENGES, AND DRIVE SUCCESS THROUGH PROVEN EXPERTISE INTRODUCING OLIVER WYMAN S PSD2 ACCELERATOR PSD2 will have profound implications for the participation

More information

PROGRESSIVE MINDS APPLY

PROGRESSIVE MINDS APPLY PROGRESSIVE MINDS APPLY Global student and graduate programmes 2017 / 2018 hsbc.com/careers CONTENTS 04 The start of an exciting journey 06 Who we are and what we do 08 12 Career development HSBC_brochure_Global_16-08-2017-210x210

More information

Vodafone Netherlands Webinar. 10 December 2013

Vodafone Netherlands Webinar. 10 December 2013 Vodafone Netherlands Webinar 10 December 2013 Disclaimer Information in the following communication relating to the price at which relevant investments have been bought or sold in the past, or the yield

More information

UNDERSTANDING THE KEY NETWORK OPTIMISATION AND RESOURCE CHALLENGES IN THE UK 4G/LTE SECTOR IN Copyright 2013 All Rights Reserved

UNDERSTANDING THE KEY NETWORK OPTIMISATION AND RESOURCE CHALLENGES IN THE UK 4G/LTE SECTOR IN Copyright 2013 All Rights Reserved UNDERSTANDING THE KEY NETWORK OPTIMISATION AND RESOURCE CHALLENGES IN THE UK 4G/LTE SECTOR IN 2013 WHITEPAPER 2013 1 Introduction In this whitepaper we explore; Some of the key network optimisation challenges

More information

INCREASING PRODUCTIVITY BY MORE THAN 20% THROUGH RE-ORGANIZATION

INCREASING PRODUCTIVITY BY MORE THAN 20% THROUGH RE-ORGANIZATION INCREASING PRODUCTIVITY BY MORE THAN 20% THROUGH RE-ORGANIZATION A CASE STUDY AUTHORS GREG RUNG AASHISH WADHWA THE CHALLENGE A mid-sized regional bank with strong revenue growth wanted to get better control

More information

NEAT EVALUATION FOR INTELENET GLOBAL SERVICES: Market Segments: CX Improvement Focus & Overall

NEAT EVALUATION FOR INTELENET GLOBAL SERVICES: Market Segments: CX Improvement Focus & Overall NEAT EVALUATION FOR INTELENET GLOBAL SERVICES: Multi-Channel CMS Market Segments: CX Improvement Focus & Overall Introduction This is a custom report for Intelenet presenting the findings of the 2017 NelsonHall

More information

Multichannel Customer Experience Report

Multichannel Customer Experience Report Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files / Trends & innovation Multichannel Customer Experience Report In association with

More information

New growth points for a mobile operator s business

New growth points for a mobile operator s business New growth points for a mobile operator s business Every mature mobile communications market reaches a point where its players find themselves struggling to find any new subscribers or keep their revenue

More information

COPENHAGEN ECONOMICS. Transfer Pricing in the Telecommunications Industry. October 2017

COPENHAGEN ECONOMICS. Transfer Pricing in the Telecommunications Industry. October 2017 COPENHAGEN ECONOMICS Transfer Pricing in the Telecommunications Industry October 2017 Introduction Over the last decade, the Telecommunications industry ( the Telecom industry ) has dramatically reshaped

More information

Europe's Top 10 Fixed Line Operators Need New Revenue (Executive Summary) Executive Summary

Europe's Top 10 Fixed Line Operators Need New Revenue (Executive Summary) Executive Summary Europe's Top 10 Fixed Line Operators Need New Revenue (Executive Summary) Executive Summary Publication Date: 17 September 2003 Authors Lisa Unden Alex Winogradoff This document has been published to the

More information

Optimizing B2B Pricing One of the Greatest Levers on Profitability

Optimizing B2B Pricing One of the Greatest Levers on Profitability Volume XIX, Issue 64 Optimizing B2B One of the Greatest Levers on Profitability Buyers have become increasingly sophisticated and determined in their quest to reduce costs and maintain competitiveness.

More information

Contact Center Outsourcing Annual Report 2017 Disruption is Here: The End of Contact Centers as We Know Them

Contact Center Outsourcing Annual Report 2017 Disruption is Here: The End of Contact Centers as We Know Them Contact Center Outsourcing Annual Report 2017 Disruption is Here: The End of Contact Centers as We Know Them Contact Center Outsourcing (CCO) Annual Report August 2017: Preview Deck Our research offerings

More information

Analyst and Investor Day Vodafone Italy

Analyst and Investor Day Vodafone Italy Analyst and Investor Day Vodafone Italy Margherita Della Valle, Chief Financial Officer 3 October 2006 This presentation does not constitute an offering of securities or otherwise constitute an invitation

More information

ICT investment trends in South Africa

ICT investment trends in South Africa ICT investment trends in South Africa Enterprise ICT spending patterns through to the end of 2016 September 2015 KG0177CI Single User Price: US$2995 Introduction Summary Kable s survey of South African

More information

Brazil Gastric Balloon Procedures Outlook to 2020

Brazil Gastric Balloon Procedures Outlook to 2020 Brazil Gastric Balloon Procedures Outlook to 2020 Reference Code: GDMECC0472PDB Publication Date: July 2014 Page 1 1 Table of Contents 1 Table of Contents... 2 1.1 List of Tables... 3 1.2 List of Figures...

More information

Orange home UK: delivering our strategy. Eric Abensur VP, Home March 22, 2007

Orange home UK: delivering our strategy. Eric Abensur VP, Home March 22, 2007 Orange home UK: delivering our strategy Eric Abensur VP, Home March 22, 2007 agenda 1 2 3 4 market performance strategy outlook new players entered the market in 2006 new competition - strengths in other

More information

FMRA within a Pan-European MVNO

FMRA within a Pan-European MVNO FMRA within a Pan-European MVNO 10 th WeDo Technologies Worldwide User Group Lisbon Portugal May 2015 Content Liberty Global Fact Sheet What s a MVNO? What about FMRA in a MVNO? Who is taking care of FMRA?

More information

Value Creation through Outsourced Investment Research Services. Capgemini s buy-side, sell-side and independant research provider services

Value Creation through Outsourced Investment Research Services. Capgemini s buy-side, sell-side and independant research provider services Business Process Outsourcing the way we do it Value Creation through Outsourced Investment Research Services Capgemini s buy-side, sell-side and independant research provider services Value Creation through

More information

SAMPLE. Mexico Orthopedic Prosthetics Market Outlook to Reference Code: GDMECC0156DB. Publication Date: February 2014

SAMPLE. Mexico Orthopedic Prosthetics Market Outlook to Reference Code: GDMECC0156DB. Publication Date: February 2014 Mexico Orthopedic Prosthetics Market Outlook to 2020 Reference Code: GDMECC0156DB Publication Date: February 2014 Page 1 1 Table of Contents 1 Table of Contents... 2 1.1 List of Tables... 3 1.2 List of

More information

RiskTech Quadrant 2016

RiskTech Quadrant 2016 Independent research by RiskTech Quadrant 2016 AML and transaction monitoring solutions April 2016 About Chartis Chartis is the leading provider of research and analysis on the global market for risk technology.

More information

FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH

FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH NOVEMBER 2017 FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH 2017 TECHNOLOGY BUSINESS RESEARCH, INC. TABLE OF CONTENTS 3 Introduction Still early days 4 Early IoT adopters face challenges

More information

Solution Overview. Transform your life and annuities business

Solution Overview. Transform your life and annuities business Solution Overview Transform your life and annuities business Reduce operations expenses with Cognizant s business process as a service offering. Solution Overview: Is your legacy a burden rather than an

More information

On the Mobility Fast Track: Bank Islam Brunei Darussalam's Digital Transformation

On the Mobility Fast Track: Bank Islam Brunei Darussalam's Digital Transformation White Paper On the Mobility Fast Track: Bank Islam Brunei Darussalam's Digital Transformation Sponsored by: Silverlake Axis Thomas Zink February 2014 IN THIS WHITE PAPER While mobile banking has become

More information

Bharti Airtel. Management Presentation Singtel Investor Day

Bharti Airtel. Management Presentation Singtel Investor Day Bharti Airtel Management Presentation Singtel Investor Day Disclaimer The information contained in this presentation is only current as of its date. All actions and statements made herein or otherwise

More information

The Fundamental Concepts of Excellence

The Fundamental Concepts of Excellence The Fundamental Concepts of Excellence 2 The European Foundation for Quality Management The European Foundation for Quality Management (EFQM ) is a membership based not for profit organisation, created

More information

Merging Mitel Networks and Aastra Technologies FAQs for Customers

Merging Mitel Networks and Aastra Technologies FAQs for Customers Merging Mitel Networks and Aastra Technologies FAQs for Customers Why has Mitel decided to pursue this merger? We believe there are a number of compelling immediate and long-term benefits for the combined

More information

Helping unlock growth opportunities worldwide

Helping unlock growth opportunities worldwide Helping unlock growth opportunities worldwide A trusted partner for high-stakes decisions While scientific and technological advances fuel new business opportunities, the cost of bringing each new product

More information

Portfolio Marketing. Research and Advisory Service

Portfolio Marketing. Research and Advisory Service Portfolio Marketing Research and Advisory Service SiriusDecisions Team Jeff Lash VP and Group Director, Go-to-Market Christina McKeon Service Director, Portfolio Marketing Tyler Anderson Team Leader, Account

More information

Topic: IT Services Delivery from the U.S.: Making Location Decisions as Onshoring Increases

Topic: IT Services Delivery from the U.S.: Making Location Decisions as Onshoring Increases Topic: IT Services Delivery from the U.S.: Making Location Decisions as Onshoring Increases Locations Insider (LI) Market Report: September 2016 Preview Deck Our research offerings for global services

More information

ICT investment trends in Ireland Enterprise ICT spending patterns through to the end of 2016

ICT investment trends in Ireland Enterprise ICT spending patterns through to the end of 2016 ICT investment trends in Ireland Enterprise ICT spending patterns through to the end of 2016 August 2015 KG0176CI Single User Price: US$2995 Introduction Summary The Irish economy s return to growth, driven

More information

Better Connected Employees

Better Connected Employees Better Connected Employees For more productive, confidently connected employee engagement The future is exciting. Ready? 02 37% of the global workforce (1.3 billion people) will be remote mobile workers

More information

Why It s Time for Operators to Get Personal with Cloud Propositions

Why It s Time for Operators to Get Personal with Cloud Propositions WHITEPAPER Why It s Time for Operators to Get Personal with Cloud Propositions Published by 2017 INTRODUCTION As telecoms operators grapple with the twin challenges of declining revenues from their traditional

More information

Best practices for deploying a modern, predictive IVR system

Best practices for deploying a modern, predictive IVR system Best practices for deploying a modern, predictive IVR system Integrating phone self-service into the omnichannel customer experience An Ovum White Paper Sponsored by Publication Date: August 2015 Introduction

More information

KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY

KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY NOVEMBER 2014 Executive summary The changing landscape During this time

More information

INFOSYS REALTIME STREAMS

INFOSYS REALTIME STREAMS INFOSYS REALTIME STREAMS Extract business value in real-time from data in motion Why real time insights? Enterprises are being bombarded with an overwhelming volume of data generated from sensors, machines,

More information

Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London

Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London About Wolters Kluwer Financial Services Wolters Kluwer

More information

Planning to win. Deal Advisory / Australia. Driving value growth through competitive, flexible funding and supportive financing relationships.

Planning to win. Deal Advisory / Australia. Driving value growth through competitive, flexible funding and supportive financing relationships. Planning to win Deal Advisory / Australia Driving value growth through competitive, flexible funding and supportive financing relationships. Enhancing value through capital structuring and financing. /

More information

france telecom cautionary statement ODDO SECURITIES - TMT Forum 23 May 2007 Gervais Pellissier- Senior Executive VP, CFO

france telecom cautionary statement ODDO SECURITIES - TMT Forum 23 May 2007 Gervais Pellissier- Senior Executive VP, CFO france telecom Gervais Pellissier- Senior Executive VP, CFO ODDO SECURITIES - TMT Forum 23 May 2007 cautionary statement this presentation contains forward-looking statements and information on France

More information

Research Type Description

Research Type Description Media & Advertising Business intelligence focused on the dynamics, strategies and trends of today s advertising, home entertainment and media markets. Research Type Description INTELLIGENCE SERVICES Real-time

More information

Digital Services PEAK Matrix Assessment and Market Trends 2017: Redefining Customer Experience with Digital

Digital Services PEAK Matrix Assessment and Market Trends 2017: Redefining Customer Experience with Digital Digital Services PEAK Matrix Assessment and Market Trends 2017: Redefining Customer Experience with Digital Digital Services Market Report September 2017:Complimentary Abstract / Table of Contents Our

More information

Health & Safety Performance Indicators

Health & Safety Performance Indicators An ISN Publication Health & Safety Performance Indicators Owner Client Peer Group Benchmarking, Canada 2012 Data Publication No. 1313 2013 ISN Copyright 2013 ISN Software Corporation. All rights reserved.

More information

How to design a shared service center that works Consulting Services

How to design a shared service center that works Consulting Services www.pwc.be How to design a shared service center that works Consulting Services Contents Global shared services... Why PwC... What works and what does not... Looking ahead... PwC shared services capabilities...

More information

Alpha Factor Library Advanced Stock Selection Signal Library

Alpha Factor Library Advanced Stock Selection Signal Library Alpha Factor Library Advanced Stock Selection Signal Library Identify new sources of alpha with S&P Global Market Intelligence s Alpha Factor Library the first of its kind built using our Global Point-in-Time

More information

VIEW POINT. The Enterprise QA Transformation Model A solution to enhance an enterprises testing maturity. Abstract. Reghunath Balaraman, Aromal Mohan

VIEW POINT. The Enterprise QA Transformation Model A solution to enhance an enterprises testing maturity. Abstract. Reghunath Balaraman, Aromal Mohan VIEW POINT The Enterprise QA Transformation Model A solution to enhance an enterprises testing maturity Reghunath Balaraman, Aromal Mohan Abstract With the increasing acceptance of testing/qa as an independent

More information

B2B Integration Managed Services Provider Profiles: Axway

B2B Integration Managed Services Provider Profiles: Axway B2B Integration Managed Services Provider Profiles: Axway Publication Date: 03 May 2017 Product code: IT0022-000957 Saurabh Sharma Summary Catalyst This report provides an overview of Axway's business-to-business

More information

Effective Pricing Using Profitability Insight: A Best Practice Guide

Effective Pricing Using Profitability Insight: A Best Practice Guide White Paper Effective Pricing Using Profitability Insight: A Best Practice Guide Torsten Weirich Chief Technical Officer, Acorn Systems March 2009 2009 Acorn Systems Introduction The benefits of an effective

More information

SITSI Global Datamart

SITSI Global Datamart SITSI Global Datamart Local Software and IT Services Market Expertise on a Global Scale MARKET RESEARCH FROM PAC Every journey needs direction PAC s unrivaled breadth, quality and depth of market data

More information