ELEVATING CITIZEN ENGAGEMENT FUNDAMENTALLY TRANSFORMING THE WAY A CITY OPERATES DENNIS C. ALBY SIMON GILES

Size: px
Start display at page:

Download "ELEVATING CITIZEN ENGAGEMENT FUNDAMENTALLY TRANSFORMING THE WAY A CITY OPERATES DENNIS C. ALBY SIMON GILES"

Transcription

1 ELEVATING CITIZEN ENGAGEMENT FUNDAMENTALLY TRANSFORMING THE WAY A CITY OPERATES DENNIS C. ALBY SIMON GILES

2 People today are more connected than they have ever been. Headline news, online shopping, paying bills, and conversations with friends are mere clicks or screen taps away. And yet, when it comes to community services and information, many people never contact their local governments. Recent research conducted by the Governing Institute shows that instead of being a sign of disinterest, this lack of engagement reflects the difficulties in adequately connecting with government in today s digital world. If citizens found it easier to engage with government, would more of them interact with and support agencies to improve the quality of life in their communities? With the right technology and innovative outreach, the answer is YES. 2 Elevating Citizen Engagement

3 Citizens rarely request services from government agencies ALIGNING PERCEPTIONS, ADDRESSING CHALLENGES Forward-looking governments recognize that technology can encourage greater citizen engagement. In response, many cities have set up call centers, web-based platforms and portals, or some combination of these strategies. But often, these efforts fall short. Many citizens do not utilize the services or even realize that they exist. A bad experience, such as difficulty navigating a site or being left on hold too long, can cause citizens to abandon the platform for good. In all fairness, these efforts are positive steps forward. They just don t fully align to citizens needs or expectations. What they need is a citizen engagement strategy that offers easy access and quick resolutions in an innovative, interactive and collaborative manner. To meet these expectations, many cities throughout North America have started employing a customer-centric, omnichannel integrated service request system that organizes data and facilitates through transparent communications between city staff and citizens. 3 Elevating Citizen Engagement

4 ADVANCED TECHNOLOGIES IMPROVE ACCESS Advanced technologies, such as cloud computing and artificial intelligence (AI), offer exciting opportunities for governments to enlist residents as partners in the community. One such example is the Accenture Citizen Engagement Solution. This innovative platform enables citizens to access and interact with services through a simple and intuitive application, which in turn increases citizen satisfaction. At the same time, it provides the city with improved capabilities to manage costs, reduce call center volumes and efficiently respond to customer requests. The Governing Institute survey found that 40 percent of citizens want a one-stop service platform. Similarly, 41 percent of citizens want a feedback loop after engaging with their government. Imagine being able to go to a single access point from anywhere at anytime and report an issue or access the latest city news and updates. And add to that the option to receive automatic updates and feedback on service status. Not only do citizens get the chance to satisfy their sense of civic duty, but they can also make sure that their government is listening. By leveraging digital assistants and Salesforce Einstein, the Accenture Citizen Engagement Solution is powered to discover relevant insights, predict future outcomes, and proactively recommend best next steps and automate tasks ultimately delivering a more personalized and predictive customer experience. AI and geolocation make user interaction simple and intuitive by allowing citizens to upload images of service issues, such as graffiti or potholes, directly to the city s portal, which then captures the location, date and time of the reported problem and the type of solution needed. Advanced capabilities can even prioritize issues according to degrees of hazard or nuisance. And the solution fits all lifestyles. So whether a citizen wants to communicate by phone, text message, , social media or any combination of these methods, they are one step closer to a responsive interaction. Bridging the Gap 4 Elevating Citizen Engagement

5 BETTER ENGAGEMENT BUILDS COMMUNITIES The Accenture Citizen Engagement Solution allows a city to accelerate its deployment of citizen-centric services through streamlined processes, knowledge management, a robust integration framework, advanced case management, case analytics and an interactive community portal. Moreover, the existing functionality can be tailored using standard application extension features to best meet the specific requirements of a particular city - enabling faster implementation, cost savings and a customized, start-of-the-art solution. of operation and produce a truly unique customer experience. This ensures citizens receive the city information they need, want and expect and gives them an incentive to be better citizens. After all, a community thrives when all share in its responsibilities. With best-in-class technologies, rich features and functions and unparalleled industry capabilities, the Accenture Citizen Engagement Solution can improve community services, helping to make your city an even better place to live. This enhanced engagement takes civic service to new heights. By leveraging AI and serving citizens through a variety of channels, a city can increase its speed 5 Elevating Citizen Engagement

6 TO LEARN MORE, PLEASE CONTACT: Dennis C. Alby Director Accenture Cloud 1st Technology Simon Giles Global Cities Lead Accenture Public Service NOTE 1 Governing Institute Civic Engagement Citizen Survey ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help organizations improve their performance and create sustainable value for their stakeholders. As the world s largest Salesforce practice, Accenture offers full end-to-end cloud application consulting capabilities and 3 times more certified professionals than any other company. Accenture is helping clients take advantage of the latest Salesforce technologies to achieve the transformation needed to compete in a cloud first, digital world. With deep technology and industry skills and decades of experience with the world s leading businesses and governments, Accenture is a leading Salesforce global alliance partner. With approximately 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at or learn more about our Salesforce partnership at salesforce.com. Copyright 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks.

Accenture: Manage mysales solution digitizes the sales process

Accenture: Manage mysales solution digitizes the sales process Accenture: Manage mysales solution digitizes the sales process The Manage mysales solution digitizes the sales process, improving efficiency and effectiveness 2 3 Client profile Accenture s internal IT

More information

TECHNOLOGY VISION FOR SALESFORCE

TECHNOLOGY VISION FOR SALESFORCE TECHNOLOGY VISION FOR SALESFORCE 2017 CONTENTS INTRODUCTION 3 AI IS THE NEW UI 5 Experience Above All ECOSYSTEM POWER PLAYS 10 Beyond Platforms DESIGN FOR HUMANS 15 Inspire New Behaviors CONCLUSION 20

More information

Help achieve total visibility over Murex development, avoiding duplication of work. Enable quality control and reduce manual merge errors

Help achieve total visibility over Murex development, avoiding duplication of work. Enable quality control and reduce manual merge errors Accenture Reformx is one of the most comprehensive and sophisticated end to end change and release management tools for Murex. A vital aid for any Murex development project, Reformx makes managing changes

More information

Accenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance

Accenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance Accenture and Salesforce Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting and

More information

CAPITAL MARKETS HAS ALWAYS BEEN A PRIMARILY DIGITAL INDUSTRY WITH AN APPETITE FOR INNOVATION.

CAPITAL MARKETS HAS ALWAYS BEEN A PRIMARILY DIGITAL INDUSTRY WITH AN APPETITE FOR INNOVATION. CAPITAL MARKETS HAS ALWAYS BEEN A PRIMARILY DIGITAL INDUSTRY WITH AN APPETITE FOR INNOVATION. Decades before artificial intelligence (AI) began gaining mainstream attention, capital markets firms investment

More information

Branching out: The case for the human touch in banking. by Frederic Brunier and Stefano Trombetta

Branching out: The case for the human touch in banking. by Frederic Brunier and Stefano Trombetta Branching out: The case for the human touch in banking by Frederic Brunier and Stefano Trombetta Everyone loves Apple. Its beautifully designed products and unparalleled in-store experiences promote a

More information

Digital government: Great expectations, untapped potential

Digital government: Great expectations, untapped potential Accenture Public Service Pulse Survey Digital government: Great expectations, untapped potential Expectations are rising fast. 2 Digital government: Great expectations, untapped potential When Accenture

More information

Unlocking potential with SAP S/4HANA

Unlocking potential with SAP S/4HANA Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed

More information

WORKING SMARTER, WORKING SMARTER, DELIVERING FASTER TO SERVE CUSTOMERS DELIVERING FASTER TO CREATE CONNECTED CUSTOMERS

WORKING SMARTER, WORKING SMARTER, DELIVERING FASTER TO SERVE CUSTOMERS DELIVERING FASTER TO CREATE CONNECTED CUSTOMERS LEADING THE WAY IN DIGITAL SERVICES: LEADING THE WAY IN DIGITAL SERVICES: WORKING SMARTER, CONNECTED CUSTOMERS WORKING SMARTER, DELIVERING FASTER TO CREATE DELIVERING FASTER TO SERVE CUSTOMERS The hyper-connected

More information

SAP BUSINESS GROUP AGILE FOR SAP SOLUTIONS

SAP BUSINESS GROUP AGILE FOR SAP SOLUTIONS SAP BUSINESS GROUP AGILE FOR SAP SOLUTIONS AGILE AND SAP PROJECTS: FINDING THE FIT In a constantly changing business environment, enterprise systems and agile approaches are powerful allies. Enterprise

More information

CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING

CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

GROW ENROLLMENT USING PROVEN STRATEGIES

GROW ENROLLMENT USING PROVEN STRATEGIES GROW ENROLLMENT USING PROVEN STRATEGIES The metrics speak for themselves. Within six hours from inquiry, our prospective students are taking follow-up action to pursue enrollment with Embry-Riddle. Bill

More information

ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT

ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT INTRODUCTION Accenture and Oracle s work together, showcased in this Accenture Technology Vision for Oracle 2017, demonstrates

More information

DYNAMICS 365 live your future now

DYNAMICS 365 live your future now DYNAMICS 365 live your future now The time when purchasing a business information system was a complex and expensive project is long gone. All applications that are essential for conduct of business are

More information

HP PrintOS. Reinvent print production

HP PrintOS. Reinvent print production HP PrintOS Reinvent print PrintOS is a print operating system with apps that help you get more out of your HP presses and printers, and simplify and automate your processes. Use PrintOS to continuously

More information

Verint Engagement Management Solution Brief. Overview of the Applications and Benefits of

Verint Engagement Management Solution Brief. Overview of the Applications and Benefits of Verint Engagement Management Solution Brief Overview of the Applications and Benefits of Verint Engagement Management November 2015 Table of Contents Introduction... 2 Verint Engagement Management Advantages...

More information

Accenture Architecture Services. DevOps: Delivering at the speed of today s business

Accenture Architecture Services. DevOps: Delivering at the speed of today s business Accenture Architecture Services DevOps: Delivering at the speed of today s business What is DevOps? IT delivery supporting the new pace of business Over the last 10 years, the nature of IT delivery has

More information

2 ACCENTURE TRADING PLATFORMS CAPABILITIES

2 ACCENTURE TRADING PLATFORMS CAPABILITIES For more than 20 years, Accenture Trading Platforms has helped capital markets firms of all sizes adapt to a changing and often challenging industry. Through market cycles, regulatory changes and the advent

More information

Industrial Consumerism. Getting serious about disruptive growth

Industrial Consumerism. Getting serious about disruptive growth Industrial Consumerism Getting serious about disruptive growth 2 Industrial Consumerism By 2020, thanks to a seismic shift in customer expectations, B2B companies will need a completely different approach

More information

Virtual Experience Platform. An Overview

Virtual Experience Platform. An Overview Virtual Experience Platform An Overview Virtual Business Solutions That Help You Take The Lead Our Virtual Experience Platform is changing how companies communicate and collaborate. Social business networks

More information

Accenture and Adobe: Delivering Digital Experiences Together

Accenture and Adobe: Delivering Digital Experiences Together Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience. With so much crosstalk in today s global, digitally driven marketplace, it

More information

Contextual Mobile Services

Contextual Mobile Services Contextual Mobile Services The future is personal The first wave of mobile applications has transformed entire industries. Millions of apps are now available and more are being created every day. In the

More information

The broken link: Why cost reduction efforts fail to fuel growth. By Mark Pearson, Bill Theofilou and Kris Timmermans

The broken link: Why cost reduction efforts fail to fuel growth. By Mark Pearson, Bill Theofilou and Kris Timmermans The broken link: Why cost reduction efforts fail to fuel growth By Mark Pearson, Bill Theofilou and Kris Timmermans The rules of competitiveness are changing and businesses must fire on all cylinders to

More information

A Season of Giving: It s Time to Give Gifts to Seasonal Hires (and Retailers)

A Season of Giving: It s Time to Give Gifts to Seasonal Hires (and Retailers) A Season of Giving: It s Time to Give Gifts to Seasonal Hires (and Retailers) Autumn has barely arrived, but retailers are already thinking about the holiday shopping season and the need to hire critical

More information

Building Government for the 21st Century. Embracing Modern Technologies to Engage with Constituents

Building Government for the 21st Century. Embracing Modern Technologies to Engage with Constituents Building Government for the 21st Century Embracing Modern Technologies to Engage with Constituents How Government Can Connect with the Modern Citizen Commercial organizations understand the importance

More information

1 POSITIONING FOR THE FUTURE

1 POSITIONING FOR THE FUTURE 1 POSITIONING FOR THE FUTURE Summary As the largest source of development financing for Latin America and the Caribbean (LAC), the Inter-American Development Bank (IDB) Group plays an integral role in

More information

PROPERTY EXCHANGE AUSTRALIA LTD (PEXA): CLOUD-BASED DEVOPS IMPLEMENTATION IMPROVES SPEED TO DELIVERY AND REDUCES ENVIRONMENT PROVISIONING COSTS.

PROPERTY EXCHANGE AUSTRALIA LTD (PEXA): CLOUD-BASED DEVOPS IMPLEMENTATION IMPROVES SPEED TO DELIVERY AND REDUCES ENVIRONMENT PROVISIONING COSTS. PROPERTY EXCHANGE AUSTRALIA LTD (PEXA): CLOUD-BASED DEVOPS IMPLEMENTATION IMPROVES SPEED TO DELIVERY AND REDUCES ENVIRONMENT PROVISIONING COSTS. SUMMARY STATEMENT Accenture collaborated with Property Exchange

More information

Getting smarter. How smart services are disrupting the manufacturing industry

Getting smarter. How smart services are disrupting the manufacturing industry Getting smarter How smart services are disrupting the manufacturing industry 2 Getting smarter: How smart services are disrupting the manufacturing industry On the heels of new, smart, sensor-enabled products

More information

WHAT S THE DISTANCE BETWEEN YOUR DIGITAL OPERATING MODEL AND YOUR DIGITAL STRATEGY? Bruno Berthon, Michael Lyman, Damian Kassack, Kunal Chakraborty

WHAT S THE DISTANCE BETWEEN YOUR DIGITAL OPERATING MODEL AND YOUR DIGITAL STRATEGY? Bruno Berthon, Michael Lyman, Damian Kassack, Kunal Chakraborty WHAT S THE DISTANCE BETWEEN YOUR DIGITAL OPERATING MODEL AND YOUR DIGITAL STRATEGY? Bruno Berthon, Michael Lyman, Damian Kassack, Kunal Chakraborty Young, fast and agile digital disrupters are increasingly

More information

Aprimo Marketing Productivity

Aprimo Marketing Productivity Aprimo Marketing Productivity Why Marketing Productivity? Marketers today face many challenges: they must deliver more personalized experiences across more channels than ever before. While marketing budgets

More information

INTELLIGENT FUNCTIONS: HOW TO UNLOCK HIDDEN VALUE

INTELLIGENT FUNCTIONS: HOW TO UNLOCK HIDDEN VALUE INTELLIGENT FUNCTIONS: HOW TO UNLOCK HIDDEN VALUE INTELLIGENT FUNCTIONS Traditional companies losing revenue to new, nimble competitors must stop the bleeding. It is time to operate differently with intelligent

More information

Priority Plus. Citrix Customer Success Services

Priority Plus. Citrix Customer Success Services Customized, preventative support for complex, global and mission-critical solutions, with our fastest response times and most aggressive restoration targets designed to help you minimize risk, accelerate

More information

Make a real difference with an Accenture Strategy career

Make a real difference with an Accenture Strategy career Make a real difference with an Accenture Strategy career Turn your ideas into action 2 The future of business and the future of strategy are changing, as corporate leaders embrace new technologies to transform

More information

ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 TREND 2 ECOSYSTEM POWER PLAYS

ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 TREND 2 ECOSYSTEM POWER PLAYS ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 TREND 2 ECOSYSTEM POWER PLAYS INTRODUCTION Accenture and Oracle s work together, showcased in this Accenture Technology Vision for Oracle 2017, demonstrates

More information

ORACLE TASK MANAGEMENT CLOUD

ORACLE TASK MANAGEMENT CLOUD ORACLE TASK MANAGEMENT CLOUD Oracle Task Management Cloud lets organizations manage all work and related interactions in a consolidated place. Team members, challenged by the quantity of tasks they own,

More information

Leading companies are already recognizing that the employee experience is the new battleground for competitive advantage.

Leading companies are already recognizing that the employee experience is the new battleground for competitive advantage. Delivering differentiated and satisfying customer experiences can lead to a boost in loyalty, market share and revenues. Imagine what a similar focus on employee experiences could mean for the business.

More information

Joyce Mullen. Our Commitment to You. Joyce Mullen. President, Global Channels, OEM Solutions and IoT

Joyce Mullen. Our Commitment to You. Joyce Mullen. President, Global Channels, OEM Solutions and IoT Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable. At Dell EMC we believe strong partnerships lead to

More information

THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS

THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS INTRODUCTION Finding the right mobile apps for your consumer goods field team can be a difficult task. With so many options and places

More information

Avanade Digital Fashion

Avanade Digital Fashion Avanade Digital Fashion For the Retail Fashion Industry Overview Avanade Digital Fashion offers a complete and integrated digital solution and service portfolio, enabling fashion and apparel retailers

More information

HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE

HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE CONTENTS Innovation is a Priority Open is the New Black Two Innovation Program Considerations Innovation as Center of Excellence Innovation Best

More information

Retail Reimagined. Avanade Digital Connected Retail with Microsoft Dynamics 365. For Retail Companies

Retail Reimagined. Avanade Digital Connected Retail with Microsoft Dynamics 365. For Retail Companies Retail Reimagined Avanade Digital Connected Retail with Microsoft Dynamics 365 For Retail Companies Everything is new Avanade and Microsoft Dynamics 365 deliver a complete shopping experience, with a seamless

More information

Alcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service

Alcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service Alcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro,

More information

ProSupport Enterprise Suite. Support that accelerates your IT transformation

ProSupport Enterprise Suite. Support that accelerates your IT transformation ProSupport Enterprise Suite Support that accelerates your IT transformation 1 Comprehensive support for complex environments The enterprise landscape is changing rapidly, and the pressure to introduce

More information

Mastering Enterprise Productivity. Practical advice on how your approach to digitalization can boost productivity in your organization

Mastering Enterprise Productivity. Practical advice on how your approach to digitalization can boost productivity in your organization Mastering Enterprise Productivity Practical advice on how your approach to digitalization can boost productivity in your organization Page 2 Introduction: Digital is transforming productivity At Fujitsu,

More information

Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten

Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten Slicing and dicing the supply chain to service ever more diverse and demanding customers has become

More information

AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE

AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE 1 SERIES INTRO DUCTION Advances in digital technologies, data & analytics capabilities, and agile

More information

Priority. Citrix Customer Success Services

Priority. Citrix Customer Success Services Personalized, proactive support for your business-critical environments designed to help you minimize risk, accelerate adoption and maximize the value of your Citrix solutions. Personalized, proactive

More information

AN YOUR SUPPLY CHAIN. Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION?

AN YOUR SUPPLY CHAIN. Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION? AN YOUR SUPPLY CHAIN Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION? Slicing and dicing the supply chain to service ever more diverse and demanding customers has become the

More information

SAP Hybris Solution Brief for Wholesale Distribution

SAP Hybris Solution Brief for Wholesale Distribution SAP Hybris Solution Brief for Wholesale Distribution Today s competitive markets demand that Wholesale Distributors evolve faster, become more efficient, and provide memorable customer experiences. For

More information

THE PROMISE SERVICE IT S HERE AND NOW

THE PROMISE SERVICE IT S HERE AND NOW THE PROMISE OF AS-A- SERVICE IT S HERE AND NOW THE PROMISE OF AS-A-SERVICE: IT S HERE AND NOW In 2015, when Accenture and HfS surveyed executives about the maturity of an as-a-service delivery model for

More information

Measured through results Your accounts are just a click away. Bookkeeping Services. For small and medium size customers via the web

Measured through results Your accounts are just a click away. Bookkeeping Services. For small and medium size customers via the web Click Accounts Measured through results Your accounts are just a click away Bookkeeping Services For small and medium size customers via the web Better Easier Cheaper Faster We can save you more than 50%

More information

March Combining Utility Customer Analytics with Smart Implementation

March Combining Utility Customer Analytics with Smart Implementation March 2017 Combining Utility Customer Analytics with Smart Implementation EXECUTIVE SUMMARY Combining Utility Customer Analytics with Smart Implementation to Dramatically Improve Utility Program Metrics

More information

Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments

Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments 2 As smartphones become the norm, more people want to use their phones to make their daily lives more convenient

More information

Smarter Commerce for healthcare and life sciences

Smarter Commerce for healthcare and life sciences IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers

More information

Infor Distribution SX.e

Infor Distribution SX.e Distribution Infor Distribution SX.e Deliver more With a constantly shifting business landscape and growing competition from e-tailors, you need to deliver more than what has been traditionally expected

More information

ACCENTURE S HIGH PERFORMING CITY OPERATING MODEL

ACCENTURE S HIGH PERFORMING CITY OPERATING MODEL ACCENTURE S HIGH PERFORMING CITY OPERATING MODEL As global cities strive for efficiency and effectiveness, the need to compete for investment and talent has never been greater. Austerity measures mean

More information

CRACKING YOUR INDUSTRY X.0 CODE

CRACKING YOUR INDUSTRY X.0 CODE ACCENTURE@HANNOVERMESSE 2018 CRACKING YOUR INDUSTRY X.0 CODE HANNOVER MESSE 2018 FACTS OVERALL THEME INTEGRATED INDUSTRY CONNECT & COLLABORATE KEY FACTS 23.04. 27.04 6500 Exhibitors >150 Speaker 225.000

More information

TOM PAPA AMANDA KAUFMAN CHRISTOPHER MAXWELL WHEN BOTS DO THE BUYING PROCUREMENT AT 1/2 THE COST

TOM PAPA AMANDA KAUFMAN CHRISTOPHER MAXWELL WHEN BOTS DO THE BUYING PROCUREMENT AT 1/2 THE COST TOM PAPA AMANDA KAUFMAN CHRISTOPHER MAXWELL WHEN BOTS DO THE BUYING PROCUREMENT AT 1/2 THE COST AS-A-SERVICE IS HITTING THE BUYER S SUITE A global energy company recently saved $2.5M annually by automating

More information

Accenture Digital Customer Solutions: Design to Delivery

Accenture Digital Customer Solutions: Design to Delivery Accenture Digital Customer Solutions: Design to Delivery Your digital customers are here to stay: They can make or break your future Digital customers are always connected at home, at work and at play.

More information

Omnichannel Routing. Connect customer journeys across any channel

Omnichannel Routing. Connect customer journeys across any channel Omnichannel Routing Connect customer journeys across any channel Seamlessly connect Customers to the right agent across any channel NICE incontact CXone Omnichannel Routing is a contact routing and interaction

More information

THINK. OPERATE. BEHAVE LIKE A PLATFORM-BASED BUSINESS.

THINK. OPERATE. BEHAVE LIKE A PLATFORM-BASED BUSINESS. ACCENTURE VIDEO SOLUTION THINK. OPERATE. BEHAVE LIKE A PLATFORM-BASED BUSINESS. Strategy Consulting Digital Technology Operations KEYS TO WINNING THE KING CUSTOMER S HEART FOR YEARS NOW, WE VE BEEN PREACHING

More information

MAINTAINING TRUST AMID SHIFTING CONSUMER DEMANDS

MAINTAINING TRUST AMID SHIFTING CONSUMER DEMANDS MAINTAINING TRUST AMID SHIFTING CONSUMER DEMANDS ACCENTURE FINANCIAL SERVICES 2017 GLOBAL DISTRIBUTION & MARKETING CONSUMER STUDY: INVESTMENT ADVICE REPORT SHIFTING CONSUMER TRENDS CREATE NEW OPPORTUNITY

More information

CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK

CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable.

More information

Aprimo Digital Asset Management

Aprimo Digital Asset Management Aprimo Digital Asset Management Why is DAM important for marketing? source, Govern and grow your digital brand footprint by managing any product and content, from any in any format. There is an increase

More information

Turning change upside down. How new insights are changing old assumptions. By Warren Parry and Randy Wandmacher

Turning change upside down. How new insights are changing old assumptions. By Warren Parry and Randy Wandmacher Turning change upside down How new insights are changing old assumptions By Warren Parry and Randy Wandmacher Many executives believe organizational change is an inherently messy, chaotic process. Without

More information

Energy & Sustainability Services

Energy & Sustainability Services Energy & Sustainability Services We share your passion for corporate sustainability and efficiency. schneider-electric.com/ess Introduction Today, energy management and sustainability are crucial to enterprise

More information

PAREXEL PARTNER PROGRAM. Broaden your reach with a partner you can trust

PAREXEL PARTNER PROGRAM. Broaden your reach with a partner you can trust PAREXEL PARTNER PROGRAM Broaden your reach with a partner you can trust YOUR JOURNEY. OUR MISSION. Combining technology and services to provide the right solution to help you and your clients succeed REGARDLESS

More information

2 MOMENTS THAT MATTER COPYRIGHT 2017 ACCENTURE. ALL RIGHTS RESERVED.

2 MOMENTS THAT MATTER COPYRIGHT 2017 ACCENTURE. ALL RIGHTS RESERVED. There are many important moments during a customer s tenure with a brand. Customers are continuously considering and evaluating which new and latest services and products are best suited for themselves

More information

Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere.

Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere. Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere. The Digital Age is completely re-imagining the way we live, work and play and how we consume content and connect

More information

Intelligent Engineering. Predictive, preventive and proactive IT support

Intelligent Engineering. Predictive, preventive and proactive IT support Intelligent Engineering Predictive, preventive and proactive IT support Predicting problems, preventing downtime. Today, a business can only function when its IT is working. So, it s vital to avoid downtime.

More information

Agility to Compete. Manage Costs to Fuel Growth and Make it Sustainable

Agility to Compete. Manage Costs to Fuel Growth and Make it Sustainable Agility to Compete Manage Costs to Fuel Growth and Make it Sustainable Growth is on the agenda for businesses across sectors even as market volatility remains at an all-time high. CEOs, CFOs and COOs recognize

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

GIANCARLO POLI SAMUEL CORRAL PHILIP KYTE

GIANCARLO POLI SAMUEL CORRAL PHILIP KYTE GIANCARLO POLI SAMUEL CORRAL PHILIP KYTE LEADING CORPORATE QUALITY DEPARTMENTS ARE SHEDDING THEIR BIG BROTHER REPUTATION. Known for years as the group that delivered the final yea or nay on products, Quality

More information

Achieving Balance: The New Pivotal Points of Software Development

Achieving Balance: The New Pivotal Points of Software Development White Paper Software Delivery & Testing Achieving Balance: The New Pivotal Points of Software Development A rational model of software is to design it quickly; the economic pressure to improvise presents

More information

DIGITAL ANALYTICS: NONPROFIT NECESSITY

DIGITAL ANALYTICS: NONPROFIT NECESSITY DIGITAL ANALYTICS: NONPROFIT NECESSITY ANALYTICS AS DIFFERENTIATOR Amazon uses sophisticated analytics to make recommendations. Netflix uses complex algorithms to serve up the content you enjoy. What if

More information

Speeding Human- Centered Technology to Market

Speeding Human- Centered Technology to Market Solution Overview Digital Engineering Speeding Human- Centered Technology to Market On-site ethnographic research puts you in your customers shoes, and their hearts. Hyper agile development turns those

More information

2017 EDITION MARY LYONS TIM GOOD KATHERINE LAVELLE

2017 EDITION MARY LYONS TIM GOOD KATHERINE LAVELLE 2017 EDITION MARY LYONS TIM GOOD KATHERINE LAVELLE GRADUATES ARE FEELING THE LOVE As university graduates gain real-world experience, their desire to work for large companies grows. The 2017 Accenture

More information

Work Like a Network: Accelerating Team Collaboration with Social

Work Like a Network: Accelerating Team Collaboration with Social Work Like a Network: Accelerating Team Collaboration with Social Published: July 2014 For the latest information, please visit http://aka.ms/socialcollaboration 1 Table of Contents Introduction 3 Organizational

More information

IBM Sterling B2B Integrator

IBM Sterling B2B Integrator IBM Sterling B2B Integrator B2B integration software to help synchronize your extended business partner communities Highlights Enables connections to practically all of your business partners, regardless

More information

MICROSOFT DYNAMICS NAV FOR INTERNATIONAL

MICROSOFT DYNAMICS NAV FOR INTERNATIONAL WHITEPAPER MICROSOFT DYNAMICS NAV FOR INTERNATIONAL IMPLEMENTATIONS MICROSOFT DYNAMICS NAV AND INTERNATIONAL ERP IMPLEMENTATION This whitepaper explains why Microsoft Dynamics NAV is particularly well-suited

More information

Finding Hidden Value through Workforce Optimization Solutions. Enabling evidence-based decision-making

Finding Hidden Value through Workforce Optimization Solutions. Enabling evidence-based decision-making Finding Hidden Value through Workforce Optimization Solutions Enabling evidence-based decision-making Police services today face escalating demands for efficiency and effectiveness from citizens and governments

More information

Oracle Policy Automation Cloud Service

Oracle Policy Automation Cloud Service Oracle Policy Automation Cloud Service Features and Benefits August 2013 Agenda Introducing Oracle Policy Automation Cloud Service Overview of Capabilities New Features in August 2013 Further contacts

More information

Digital Disruption. Embrace the future of work and your people will embrace it with you

Digital Disruption. Embrace the future of work and your people will embrace it with you Digital Disruption Embrace the future of work and your people will embrace it with you Contents A window of opportunity for the workforce of the future 3 Preparing the digital workforce 4 Capitalizing

More information

THE LIFETIME VALUE OF CONTENT

THE LIFETIME VALUE OF CONTENT THE LIFETIME VALUE OF CONTENT Snap's first major announcement post IPO wasn't about growing users. It was about increasing the utility of the content on its platform. By making its 1M+ Stories searchable,

More information

ProSupport Enterprise Suite. Support that accelerates your IT transformation

ProSupport Enterprise Suite. Support that accelerates your IT transformation ProSupport Enterprise Suite Support that accelerates your IT transformation 1 Comprehensive support for complex environments The enterprise landscape is changing rapidly, and the pressure to introduce

More information

Next Gen ERP for Freight and Logistics

Next Gen ERP for Freight and Logistics INCREASE SALES Automation of the sales life cycle with insights HIGHER PROFIT Unparalleled features to grow your business ENHANCE EFFICIENCY Streamline core processes more effectively HAPPY CUSTOMERS Customer

More information

PUTTING THE i IN CRM. The benefits to the individual and the entire firm

PUTTING THE i IN CRM. The benefits to the individual and the entire firm PUTTING THE i IN CRM The benefits to the individual and the entire firm Table of Contents The Power of CRM for the Individual 3 Creating a Unified Voice to Your Customers 4-5 The Value of CRM 6 Conclusion

More information

Contact Center Enterprise

Contact Center Enterprise Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform

More information

Harnessing the Power of IBM Business Analytics Through Application Specific Licensing

Harnessing the Power of IBM Business Analytics Through Application Specific Licensing Harnessing the Power of IBM Business Analytics Through Application Specific Licensing David Albert WW ASL Business Development and Technical Manager Business Analytics Business Analytics software Agenda

More information

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management MOTOROLA MOBILITY LIFECYCLE MANAGEMENT invest in leveraging mobility, not in managing it If you have any doubt about the impact of mobility on your future, consider this: In a recent Broadsoft survey of

More information

DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS

DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS There are millions of industrial workers in the world today. These people are often highly skilled and highly mobile, performing the high-level, complex

More information

THE BUSINESS LEADER S GUIDE TO. Becoming a Social Business

THE BUSINESS LEADER S GUIDE TO. Becoming a Social Business THE BUSINESS LEADER S GUIDE TO Becoming a Social Business Introduction Customers expect personalized, one-to-one interactions whenever and wherever they interact with your brand and a growing number of

More information

Accenture Interactive Point of View Series. Banking on Digital. Building trust and innovation in Financial Services

Accenture Interactive Point of View Series. Banking on Digital. Building trust and innovation in Financial Services Accenture Interactive Point of View Series Banking on Building trust and innovation in Financial Services Banking on Building trust and innovation in Financial Services The digital era could not have come

More information

TRUST PUT YOUR IN HYPER-RELEVANCE ROBERT WOLLAN RACHEL BARTON MASATAKA ISHIKAWA KEVIN QUIRING

TRUST PUT YOUR IN HYPER-RELEVANCE ROBERT WOLLAN RACHEL BARTON MASATAKA ISHIKAWA KEVIN QUIRING PUT YOUR TRUST IN HYPER-RELEVANCE ROBERT WOLLAN RACHEL BARTON MASATAKA ISHIKAWA KEVIN QUIRING Thirty miles may not seem like a big deal to drivers of performance cars. But when you re trying to outrun

More information

Accelerating Customer Engagement in Retail with Slalom s

Accelerating Customer Engagement in Retail with Slalom s Accelerating Customer Engagement in Retail with Slalom s 2016 Slalom Confidential International reach. Local expertise. Combining strategic insight and technology know-how Seattle, WA 17 markets 3,800+

More information

Welcome to our overview of the new grainger.com platform. By going through this course, you will have a foundational understanding of the

Welcome to our overview of the new grainger.com platform. By going through this course, you will have a foundational understanding of the Welcome to our overview of the new grainger.com platform. By going through this course, you will have a foundational understanding of the enhancements that have been put in place, as well as what is coming

More information

Providing the right level of analytics self-service as a technology provider

Providing the right level of analytics self-service as a technology provider The Information Company White paper Providing the right level of analytics self-service as a technology provider Where are you in your level of maturity as a SaaS provider? Today s technology providers

More information

Financial Services Cloud: Platform for High-Touch Client Relationships

Financial Services Cloud: Platform for High-Touch Client Relationships Financial Services Cloud: Platform for High-Touch Client Relationships Salesforce, Spring 18 @salesforcedocs Last updated: January 11, 2018 Copyright 2000 2018 salesforce.com, inc. All rights reserved.

More information

CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE

CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround, Inc. provides reliable recording for critical communications

More information