Screenager Multiplied Experiences. Real-time Emotions. Enter
|
|
- Pauline Simpson
- 6 years ago
- Views:
Transcription
1 ++ Screenager Multiplied Experiences. Real-time Emotions. Enter
2 Screenager ++ Multiplied Experiences. Real-time Emotions. Here we are, the Screenagers ++. Our screen-centric devices have become appendages we cannot live without, as hyper-accelerated growth has amplified our dependency on real-time consumption, constant connectivity and an ever-expanding universe of expectations. Our digital maturity has reached a new and higher level. From sprint to full stride, screenagers have multiplied faster than imagined. Today, not only are there more digital consumers, but more consumers own multiple smart devices. This is creating an array of new digital services and experiences, and more significantly, a multiplier effect that is generating more business opportunities at scale across every industry, age group and facet of human life. While adoption of smart devices has risen, the pace has slowed as consumers become more discerning about the quality of content, dependability of technology, ease of service and data privacy. As intelligent devices are delivering new experiences, consumers are more selective and willing to wait for innovation - especially when providers or usability don t measure up to expectations. Screenagers are now power players in a multi-billion-dollar game. The stakes are rising as communications, media and technology companies scramble to deliver the next big thing to keep their customers engaged. To avoid being left in the digital dust, enterprises need both a profound understanding of what their customers want and the expertise to deliver a safe and unique brand experience, a clear value proposition and user interaction that meets or exceeds those expectations. The winners will create and sustain strong, emotional trust. We have identified five mega-trends that are distilled and analyzed from Accenture s 2016 Digital Consumer Survey to help companies disrupt the status quo and connect with customers like never before. The Way you Effect Transmission 04 make me feel 05
3 Screenager ++ Real-Time Experiences. Multiplied Results Effect More Consumers x More Devices x More Experiences You, Me & IoT Smart Things Don t Come Easy Transmission Minding the Gap in Privacy, Security & Service Quality Make Me Feel Screenagers Demand More or Nothing Quality, Simplicity & Emotional Trust
4 01 Effect More Consumers x More Devices x More Experiences Everywhere you look, eyes are angled down and aglow in the light of a smartphone, smartwatch, tablet or other digital screen. Screenagers not only own more devices, they own multiple types of devices. 80 percent of screenagers now own a smartphone a 26 percent increase since 2012 and 40 percent own a tablet and smartphone as well as a desktop device. From connecting and consuming digital content watching video, playing games and posting pictures on social media the Screen Age has redefined the new normal. With 87 percent of consumers now using mobile apps for communication services, we observe new types of usage 50 percent are already using or planning to use mobile payment services, and 46 percent take elearning or online training courses via digital devices. This is the Multiplier Effect in action: greater scale and bigger dollars.
5 Effect More Consumers x More Devices x More Experiences More Consumers x More Devices... 80% Smartphone ownership 26% increase since 2012 Smartphone + tablet + laptop/desktop: 2016= 40% 2015= 37% 81% of consumers who intend to buy a TV will get a Smart TV 5% increase...x More Experiences 87% consumers use mobile apps for communication services 58% rank online portals as the best channel to interact with service providers - ahead of physical stores 50% of consumers are already using or planning to use mobile payment services 46% take elearning courses/ classroom on digital devices such as tablets/ laptop/ smartphone 81% watch online movies and series on a frequent basis 69% play online games
6 02 You, Me & IoT Smart Things Don t Come Easy You turn on your house lights and adjust the temperature from miles away. As you head home, your refrigerator reminds you to stop and buy milk. Then your car plots the fastest route to avoid rush hour traffic and construction zones. When you arrive safely home you watch as a drone delivers a package to your front door. The future has never been closer and is full of promises. As companies rush to release more and more intelligent devices and IoT applications, consumers have yet to be sold on their value propositions. These devices may be smart, but most are not easy to use and don t offer clear services. Although the next big thing is not here yet, the smart players are working hard to get it whatever it will be in front of screenagers before their competition does.
7 You, Me & IoT Smart Things Don t Come Easy Early adoption of intelligent devices is taking place.. Smartwatch But Smart is not yet easy and the value proposition is not yet clear Only 13% are planning to buy a smartwatch in the next 12 months Wearable fitness In-vehicle entertainment Home connected surveillance 41% already own at least one intelligent device +12% points from % faced problems when using an intelligent devices, down from 83% from last year, but still far too high to make people happy Only 7% think about bundling intelligent devices with a service
8 03 Transmission Minding the Gap in Privacy, Security, & Service Quality The life of a screenager is characterized by intensity and immediacy. Their digital experiences need to be agile and real-time smooth and safe. Nothing less will do. Privacy and security are becoming critical priorities. 47 percent are concerned about privacy and security issues, while the lack of service quality is also causing frustration for screenagers. 71 percent are ready to pay extra for a better mobile network connection and 83 percent think advertising interruptions when watching digital content are far too frequent. In order to achieve high performance, companies need to ensure safety, privacy and continuity of service so their customers don t get lost in transmission.
9 Transmission Minding the Gap in Privacy, Security, & Service Quality Privacy & Security 47% are concerned about privacy & security issues 62% are concerned about security of financial transactions 42% say recent hacker attacks using IoT devices will impact their use and purchase decisions 63% are ready to use other alternatives to avoid hacking issues Service Quality 71% are ready to pay extra for better mobile network connection 83% think advertising interruptions while watching digital content are too frequent
10 04 Make Me Feel Screenagers Demand More or Nothing As screenagers become more mature, sophisticated and selective, their wallets won t open without good reason. 71 percent said that a large range of products and services that work well together will encourage them to purchase more. For now, however, they are only planning to increase their budget by 13 percent because they already have their devices, and are ultimately looking for innovative experiences, services, features and content. Companies need to keep screenagers at the center of their market approach more than ever before. Knowing who their customers are, what they like and what they re ready and willing to pay for is critical, and the difference between success and obsolescence.
11 Make Me Feel Screenagers Demand More or Nothing Only 13% plan to increase spending on smartphones, tablets, laptops and PCs. What will encourage screenager to purchase more products and services? A drop of 20% points from 33% in % said reliability and speed of problem resolution 71% said large range of products and services that work well together 60% said exclusive content or services unique to a provider 41% intend to purchase a smartphone in the next year to get the newest and most innovative features
12 05 Quality, Simplicity & Emotional Trust Loyalty is a delicate balance to create and even harder to maintain. While no one owns the screenager, emotional trust is created by the right services, simplicity, identity, quality, privacy and products. This is fundamental to create engagement 76 percent of consumers think quality brands will encourage them to purchase more products and services. Screenagers may say they love you, but they live and breathe real-time emotions. Unless you maintain constant brand engagement across all channels, you will quickly lose your audience with 60 percent ready to switch to a new provider for better service. Establishing and maintaining brand engagement without compromise is critical to reaching screenagers and keeping them connected.
13 Quality, Simplicity & Emotional Trust 76% think quality brands will encourage them to purchase more products and services 71% believe that having a single bill integrating a bundle of products and services will motivate them to purchase additional products or service 64% prefer a specialized company when buying a smart home plug devices 60% are ready to switch to a new provider due to poor mobile connections and viewing experience +17% points from 2015
14 Opportunities for Service Providers The combination of increased smartphone ownership and usage, coupled with dissatisfaction with the mobile experience, presents opportunities for service providers. The following are some strategic recommendations to help providers retain customers by improving the mobile experience while developing new revenue streams: Re-imagine the user experience from the user end and work back to the provider s infrastructure and front-end systems. Create seamless multi-device, multi-channel experiences from the time users engage. Screenagers don t have the patience to wait for a second or third version to get it right; loyalty is heavily determined by their experience, so executing flawlessly based on user insights is the key to building and maintaining that loyalty. Meet the need for an integrated, omni-channel customer relationship approach and system to understand user behavior and intent. Meeting the demands of screenagers across the spectrum requires analytics that inform, coupled with agile front-end development capabilities to stay current and adapt quickly. Consider new revenue models. The device is a delivery vehicle for multiple services used daily, and users expect flexibility and value for their dollar. Institute an open innovation approach. No one provider can do it all. An open innovation approach that entails partnering with content and service providers to create a dynamic ecosystem to deliver desired services and apps is a key strategy to reinvigorating the user base. Take advantage of uniquely-available data and insights. When upgrading their networks, providers must take full advantage of the massive quantity of data and insights that are uniquely available through networks and devices and target specific improvements based on user-centric insights. Use analytics to uncover customer insights. Users see connectivity as a commodity and pay for data and services. Using analytics to find customer insights will help providers clearly define value propositions, decide how to add differentiated value to their services, and ultimately enable them to increase revenues streams. Develop guidelines for recommended apps and services, Privacy and security are very real concerns, but they are increasingly difficult to address given the complexity of the mobile ecosystem. Developing guidelines for recommended apps and services is one way to help customers protect themselves. The Way you Effect Transmission 04 make me feel 05
15 Contacts Marco Vernocchi Senior Managing Director Communication, Media and Technology Global Digital Lead Steve Kasten Managing Director Communications, Media and Technology Global Digital Marketing Lead Bouchra Carlier Global Lead for Media & Entertainment and Communication, Media and Technology Digital Research Join the conversation: #digiknow About Accenture Research Accenture Research is a global team of industry and digital analysts who create data-driven insights to identify disruptors, opportunities and risks for Accenture and its clients. Using innovative business research techniques such as economic value modeling, analytics, crowdsourcing, expert networks, surveys, data visualization and research with academic and business partners they create hundreds of points of views published by Accenture every year. Copyright 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. About the 2016 Accenture Digital Consumer Thought Leadership program The Accenture Digital Consumer Thought Leadership program for communications, media and technology companies is based on a survey which was conducted online between October and November 2015, with 28,000 consumers in 28 countries: Australia, Brazil, Canada, China, Czech Republic, France, Germany, Hungary, India, Indonesia, Italy, Japan, Mexico, Netherlands, Philippines, Poland, Romania, Russia, Saudi Arabia, Slovakia, South Africa, South Korea, Spain, Sweden, Turkey, United Arab Emirates, United Kingdom, United States. The sample in each country is representative of the online population, with respondents ranging in age from 14 to 55 and over. The survey and related data modeling quantifies consumer perceptions of digital devices, content and services, purchasing patterns, preference and trust in service providers, and the future of their connected lifestyle. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at Cover
Italian Screenager ++ Ready for Innovation. Enter
Italian Screenager ++ Ready for Innovation Enter Accenture Digital Consumer Survey 2016 - Italian report Telecommunications, Media and Broadcasting industries are undergoing a major transformation driven
More informationCommunications, Media & Technology. Igniting Growth in Consumer Technology
Communications, Media & Technology Igniting Growth in Consumer Technology 1 Igniting Growth in Consumer Technology The consumer technology industry s decade of unprecedented growth is coming to an end
More informationStand-alone digital voice assistant devices are leading the evolution toward blended digital and physical experiences
Insights from the 2018 Accenture Digital Consumer Survey of 21,000 online consumers in 19 countries reveal four key findings: 1 2 3 The blending of the digital and physical worlds is evolving from a wide
More informationMAINTAINING TRUST AMID SHIFTING CONSUMER DEMANDS
MAINTAINING TRUST AMID SHIFTING CONSUMER DEMANDS ACCENTURE FINANCIAL SERVICES 2017 GLOBAL DISTRIBUTION & MARKETING CONSUMER STUDY: INVESTMENT ADVICE REPORT SHIFTING CONSUMER TRENDS CREATE NEW OPPORTUNITY
More information2016 Acquisition and Retention Study. Drivers of customer retention
2016 Acquisition and Retention Study Drivers of customer retention 2016 Acquisition and Retention Study Drivers of customer retention 2 About the 2016 Acquisition and Retention Study The Nokia 2016 Acquisition
More informationGLOBAL VIDEO-ON- DEMAND (VOD)
GLOBAL VIDEO-ON- DEMAND (VOD) HOW WORLDWIDE VIEWING HABITS ARE CHANGING IN THE EVOLVING MEDIA LANDSCAPE MARCH 2016 A CHANGING VIDEO-VIEWING LANDSCAPE Nearly two-thirds of global respondents say they watch
More informationAccenture Technology Vision for Postal Organizations: Five trends shaping the future
Accenture Technology Vision 2015 Accenture Technology Vision for Postal Organizations: Five trends shaping the future UNIVERSITY #techvision2015 INTRODUCTION To diversify beyond their core services, postal
More information2 MOMENTS THAT MATTER COPYRIGHT 2017 ACCENTURE. ALL RIGHTS RESERVED.
There are many important moments during a customer s tenure with a brand. Customers are continuously considering and evaluating which new and latest services and products are best suited for themselves
More informationAccenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere.
Accenture Digital Distribution Solution Connecting Anything Digital. Anywhere. Everywhere. The Digital Age is completely re-imagining the way we live, work and play and how we consume content and connect
More informationBranching out: The case for the human touch in banking. by Frederic Brunier and Stefano Trombetta
Branching out: The case for the human touch in banking by Frederic Brunier and Stefano Trombetta Everyone loves Apple. Its beautifully designed products and unparalleled in-store experiences promote a
More informationTransform Your Marketing and Sales the Inbound Way
Transform Your Marketing and Sales the Inbound Way & Your Presenters Eadaoin Murphy Head of Partner Marketing & Events Alastair Little Chief Operating Officer @eadaoin_murphy @littleatlarge Why are we
More informationDigital vs. Traditional Media Consumption
Digital vs. Traditional Media Consumption Analyzing time devoted to online and traditional forms of media at a global level, as well as by age and across countries INSIGHT REPORT SUMMARY Q1 2017 INTRODUCTION
More informationTHE SCIENCE OF PROGRAMMATIC MEDIA TRADING AND PERFORMANCE MARS.MEDIA
THE SCIENCE OF PROGRAMMATIC MEDIA TRADING AND PERFORMANCE COMPANY OVERVIEW MORE EFFICIENT. MORE EFFECTIVE. MORE POWERFUL DATA-DRIVEN MARKETING SOLUTIONS. Over the years, MMG expanded its activities and
More informationEntertainment and media outlook South Africa, Nigeria, Kenya
www.pwc.co.za/outlook Entertainment and media outlook 2015-2019 South Africa, Nigeria, Kenya Beyond digital: empowered consumers demand choice and convenience that transcend platforms Charles Stuart www.pwc.co.za/outlook
More informationIFS APPLICATIONS FOR MANUFACTURING
IFS APPLICATIONS FOR IFS APPLICATIONS DELIVERS TRUE BUSINESS AGILITY The most successful enterprises are those that are best equipped to adapt to change and the challenges in the market. That s why we
More informationWHAT S DRIVING CONSUMER GOODS & SERVICES TO CLOUD?
WHAT S DRIVING CONSUMER GOODS & SERVICES TO CLOUD? As companies across the Consumer Goods and Services (CG&S) spectrum are building new relationships in the consumer age many are striving to make the move
More informationUnlocking potential with SAP S/4HANA
Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed
More informationDimension Data Managed Cloud Services for Microsoft
Dimension Data Managed Cloud Services for Microsoft Accelerate the benefits of Microsoft Office 365 and hybrid implementations with a full-service offering giving you all of the control, with none of the
More informationKNOW YOUR CONSUMER, GROW YOUR BUSINESS.
KNOW YOUR CONSUMER, GROW YOUR BUSINESS. In today s world, consumers are more in control than ever before. They can choose when, where and how they consume information and interact with media and brands.
More informationGlobal IT Procurement and Logistics. Simplifying the complex: an end-to-end IT supply chain solution
Global IT Procurement and Logistics Simplifying the complex: an end-to-end IT supply chain solution We make the complex simple Managing an international IT supply chain isn t an easy task, and comes with
More informationAN AGILE OPERATING MODEL FOR THE DIGITAL AGE NICHOLAS BAYLEY DIANA BERSOHN AAMER CHAUDHRY STEVE PONIATOWSKI
AN AGILE OPERATING MODEL FOR THE DIGITAL AGE NICHOLAS BAYLEY DIANA BERSOHN AAMER CHAUDHRY STEVE PONIATOWSKI ORGANIZATION TO ORGANISM Digital disruptors are masters of rapid adaptation. It is part of their
More informationDIGITAL TRANSFORMATION (DX)
An IDC InfoBrief THE PROMISE OF DIGITAL TRANSFORMATION (DX) IN ASIAPACIFIC S LEADING INSTITUTIONS IDC PREDICTION: BY 2018 1/3 OF THE TOP 20 MARKET SHARE LEADERS IN VARIOUS INDUSTRIES WORLDWIDE WILL BE
More informationDigital Disruption. Embrace the future of work and your people will embrace it with you
Digital Disruption Embrace the future of work and your people will embrace it with you Contents A window of opportunity for the workforce of the future 3 Preparing the digital workforce 4 Capitalizing
More informationGetting smarter. How smart services are disrupting the manufacturing industry
Getting smarter How smart services are disrupting the manufacturing industry 2 Getting smarter: How smart services are disrupting the manufacturing industry On the heels of new, smart, sensor-enabled products
More informationAccenture Business Journal for India Shaping the Future with As-a-Service:
Accenture Business Journal for India Shaping the Future with As-a-Service: Transforming businesses with a new approach to boosting profitability and productivity For many companies in India, improving
More informationAUTOMOTIVE INDUSTRY QUALITY ASSURANCE AND MANAGEMENT
AUTOMOTIVE INDUSTRY QUALITY ASSURANCE AND MANAGEMENT QUALITY ASSURANCE AND MANAGEMENT FOR THE AUTOMOTIVE INDUSTRY In IFS Applications, we have integrated tools that make it easier and less costly to achieve
More informationTHE PROMISE SERVICE IT S HERE AND NOW
THE PROMISE OF AS-A- SERVICE IT S HERE AND NOW THE PROMISE OF AS-A-SERVICE: IT S HERE AND NOW In 2015, when Accenture and HfS surveyed executives about the maturity of an as-a-service delivery model for
More informationTravel Flash Report. Winter 2018
Travel Flash Report Winter 2018 Summary Key Takeaways Mobile Trends in Travel Cross-device and Last-minute Behavior Focus on Apps Seasonality Appendix 2 Key Takeaways Criteo s deep dive into travel data
More informationCONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING
CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE
More informationWHITE PAPER 5 TIPS FOR MANAGING FOOD AND BEVERAGE SUPPLY CHAIN
WHITE PAPER 5 TIPS FOR MANAGING FOOD AND BEVERAGE SUPPLY CHAIN CONTENT AUTOMATE, AUTOMATE, AUTOMATE... 1 PLAN FOR FUTURE DEMAND... 2 MAINTAIN DETAILED REGULATORY COMPLIANCE DATA... 3 CONTROL COSTS BY MINIMIZING
More informationAn Introduction to Connected Life. Connected Life 2014
An Introduction to Connected Life Media fragmentation is often described as the biggest brand challenge of the digital age. In reality, it s the greatest opportunity. 2 Decision-making in a connected world
More informationCAPITAL MARKETS HAS ALWAYS BEEN A PRIMARILY DIGITAL INDUSTRY WITH AN APPETITE FOR INNOVATION.
CAPITAL MARKETS HAS ALWAYS BEEN A PRIMARILY DIGITAL INDUSTRY WITH AN APPETITE FOR INNOVATION. Decades before artificial intelligence (AI) began gaining mainstream attention, capital markets firms investment
More informationCisco IT Data Center and Operations Control Center Tour
Cisco IT Data Center and Operations Control Center Tour Page 1 of 7 4 Root Cause Analysis and Change Management Root Cause Analysis Figure 1. Ian Reviewing Updates Ian: The incident management process
More informationGLOBAL AD SPEND FORECASTS
DENTSU AEGIS NETWORK GLOBAL AD SPEND FORECASTS JANUARY 2018 1 FIVE AD SPEND TRENDS YOU NEED TO KNOW IN 2018 1. 2. 3. 4. 5. Our latest forecasts show ad spend growth accelerating to 3.6% in 2018, up from
More informationContextual Mobile Services
Contextual Mobile Services The future is personal The first wave of mobile applications has transformed entire industries. Millions of apps are now available and more are being created every day. In the
More informationKAESER Kompressoren. Smart Air Strategy Execution
Smart Air Strategy Execution Company Profile Founded 1919 in Coburg Manufacturing in Germany Sales & Service in EMEA Americas APAC ~ 6.000 Employees SAP Leonardo Live, 11.07.2017, Frankfurt 2 Global IT
More informationWinning Your Customers by Creating a Smart and Connected Enterprises
TRIANZ WHITEPAPER Winning Your Customers by Creating a Smart and Connected Enterprises Engage, Enable, Empower December 2015 www.trianz.com Abstract This paper discusses how leveraging the advantages of
More informationPyramid Research. Publisher Sample
Pyramid Research http://www.marketresearch.com/pyamidresearch-v4002/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST
More informationABOUT US. Barcelona (Spain) Madrid (Spain) Valencia (Spain) Dublin (Ireland) Benjamin Fonzé. Adrien Fonzé
MEDIA KIT 2017 ABOUT US Benjamin Fonzé ExoClick, the innovative ad company was founded in 2006 by current CEO Benjamin Fonzé, he runs the company with his brother Adrien who is COO. ExoClick has been in
More information2016 M O B I L E I N T H E P A T H T O P U R C H A S E : CLOTHES & FOOTWEAR
2016 M O B I L E I N T H E P A T H T O P U R C H A S E : Method & background PURPOSE SHOW HOW SMARTPHONES ARE USED FOR PRODUCT RESEARCH IN GENERAL AND IN MOMENTS THAT MATTER UNIVERSE ONLINE POP 16+ WHO
More informationGWI Commerce. GlobalWebIndex s bi-annual report on the latest trends in online commerce SUMMARY. FLAGSHIP REPORT Q
GWI COMMERCE 1 GWI Commerce GlobalWebIndex s bi-annual report on the latest trends in online commerce SUMMARY FLAGSHIP REPORT Q3 2017 www.globalwebindex.net GWI COMMERCE 2 Introduction Contents GWI Commerce
More informationDIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL?
DIGITAL DISRUPTION IN FREIGHT AND LOGISTICS READY TO ROLL? 2 DIGITAL DISRUPTION DIGITAL DISRUPTION IN THE LOGISTICS INDUSTRY THREATENS TRADITIONAL PLAYERS WITH IRRELEVANCE UNLESS THEY TOO LEARN TO DISRUPT.
More informationConnected customers The transformation imperative for Utilities in a digitally disrupted world
Connected customers The transformation imperative for Utilities in a digitally disrupted world Contents Introduction 01 Delivering the value of the Connected Home 02 Distributed energy management Staying
More informationManufacturing CEOs: Innovation is the differentiator
Manufacturing CEOs: Innovation is the differentiator Staying competitive and relevant in an unprecedented time of tech change Sponsored by the KPMG U.S. Manufacturing Institute www.kpmg.com/us/manufacturing-institute
More informationHOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE
HOW INNOVATION CAN ACCELERATE YOUR COMPETITIVE ADVANTAGE CONTENTS Innovation is a Priority Open is the New Black Two Innovation Program Considerations Innovation as Center of Excellence Innovation Best
More informationACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT
ACCENTURE TECHNOLOGY VISION FOR ORACLE 2017 THE ACCENTURE ORACLE BUSINESS GROUP FIT INTRODUCTION Accenture and Oracle s work together, showcased in this Accenture Technology Vision for Oracle 2017, demonstrates
More informationWHY YOUR STORE NEEDS SELF-SERVICE: Must-Knows on How Self-Service Tools Boost Sales, Improve Operational Efficiency, and Keep Customers Loyal
WHY YOUR STORE NEEDS SELF-SERVICE: Must-Knows on How Self-Service Tools Boost Sales, Improve Operational Efficiency, and Keep Customers Loyal INTRODUCTION Imagine the choices that today s store shoppers
More informationTRUST PUT YOUR IN HYPER-RELEVANCE ROBERT WOLLAN RACHEL BARTON MASATAKA ISHIKAWA KEVIN QUIRING
PUT YOUR TRUST IN HYPER-RELEVANCE ROBERT WOLLAN RACHEL BARTON MASATAKA ISHIKAWA KEVIN QUIRING Thirty miles may not seem like a big deal to drivers of performance cars. But when you re trying to outrun
More informationWebinar The 4C challenges for successful Brands Consumer, Connection, Content, Conversion
Webinar The 4C challenges for successful Brands Consumer, Connection, Content, Conversion 14 th February, 2017 Gabriella Bergaglio Marketing Director KANTAR TNS Roberto Rossi Head of Media & Digital KANTAR
More informationEUROPE ONLINE: AN EXPERIENCE DRIVEN BY ADVERTISING SUMMARY RESULTS
EUROPE ONLINE: AN EXPERIENCE DRIVEN BY ADVERTISING SUMMARY RESULTS 1 CONTENTS 1 KEY TAKEAWAYS 3 2 MOST EUROPEAN INTERNET USERS ARE ONLINE DAILY, USING A VARIETY OF DEVICES 3 2.1 European internet users
More informationCan your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten
Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten Slicing and dicing the supply chain to service ever more diverse and demanding customers has become
More informationElastic Path Commerce for Telecoms. A Solution Overview
Elastic Path Commerce for Telecoms A Solution Overview Telecommunications: Commerce in A Connected World Communications service providers are facing a rapidly transforming business model in which customer
More informationAN YOUR SUPPLY CHAIN. Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION?
AN YOUR SUPPLY CHAIN Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION? Slicing and dicing the supply chain to service ever more diverse and demanding customers has become the
More informationSustainable Efforts & Environmental Concerns Around the World. A Nielsen Report August 2011
Sustainable Efforts & Environmental Concerns Around the World A Nielsen Report August 2011 Global unease over the use of pesticides, packaging waste and water shortages overtake global warming as top concern
More informationAre There Limits to Green Growth?
Are There Limits to Green Growth? Edward B. Barbier Key Points Introduction 1 1 http://www.greengrowthknowledge.org/ Green stimulus during the Great Recession 2 3 3 Table 1: Green stimulus during the Great
More informationThe Digital Maturity Model & Metrics Accelerating Digital Transformation
White Paper The Digital Maturity Model & Metrics Accelerating Digital Transformation Prepared by Sandra O'Boyle Senior Analyst, Heavy Reading www.heavyreading.com on behalf of www.huawei.com October 2016
More informationThe Upside of Improved Order-to-Activate
The Upside of Improved Order-to-Activate The new 'order' in telecom www.wipro.com Ravi Mhapankar Senior Manager Wipro BPO, Global Media and Telecom Table of contents 03.. The new order in telecom 03..
More informationThe 2017 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities
The 2017 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities Leveling the Playing Field in the Age of Amazon Radial delivers on the brand promises you make to your
More informationThe IoT Value/Trust Paradox. Building Trust and Value in the Data Exchange Between People, Things and Providers
The IoT Value/Trust Paradox Building Trust and Value in the Data Exchange Between People, Things and Providers How do value and trust determine the future success of the Internet of Things? As the Internet
More informationEmbrace These 5 Behavior Modifications
KNOA Software Embrace These 5 Behavior Modifications To Make Your SAP FIORI Implementation a Success KNOW WHAT WORKS. Ensure a successful Fiori Migration and measure Fiori adoption with real end-user data.
More informationSet to be the leading digital omni-channel bank
Set to be the leading digital omni-channel bank AGENDA Business model and key success factors Key highlights of 2013-16 Business Plan Closing remarks 82 BACK IN 2008 LAUNCHING ANOTHER ME TOO BANK WOULD
More informationRevealing the Values of the New Energy Consumer. Accenture end consumer observatory on electricity management 2011
Revealing the Values of the New Energy Consumer Accenture end consumer observatory on electricity management 2011 Contents Foreword 3 Accenture s end-consumer research program 4 Key Finding No. 1 8 While
More informationReshaping Customer Loyalty A Foresight Factory webinar, June 21 st 2017
Reshaping Customer Loyalty A Foresight Factory webinar, June 21 st 2017 1 2 Speakers Dominic Harrison Content Director Christophe Jouan Co-Owner & CEO 3 The impact of loyalty programmes on branding Source:
More informationTHE DIGITAL LANDSCAPE IN SOUTH AFRICA A data driven look at South Africa s relationship with digital.
THE DIGITAL LANDSCAPE IN SOUTH AFRICA 2017 A data driven look at South Africa s relationship with digital. Introduction Digital in South Africa has always been an interesting and diverse discipline. We
More informationINTERNATIONAL ENERGY AGENCY. In support of the G8 Plan of Action TOWARD A CLEAN, CLEVER & COMPETITIVE ENERGY FUTURE
INTERNATIONAL ENERGY AGENCY In support of the G8 Plan of Action TOWARD A CLEAN, CLEVER & COMPETITIVE ENERGY FUTURE 2007 REPORT TO THE G8 SUMMIT in Heiligendamm, Germany The International Energy Agency,
More informationTECHNOLOGY VISION FOR SALESFORCE
TECHNOLOGY VISION FOR SALESFORCE 2017 CONTENTS INTRODUCTION 3 AI IS THE NEW UI 5 Experience Above All ECOSYSTEM POWER PLAYS 10 Beyond Platforms DESIGN FOR HUMANS 15 Inspire New Behaviors CONCLUSION 20
More informationEmbracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments
Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments 2 As smartphones become the norm, more people want to use their phones to make their daily lives more convenient
More informationINTELLIGENT FUNCTIONS: HOW TO UNLOCK HIDDEN VALUE
INTELLIGENT FUNCTIONS: HOW TO UNLOCK HIDDEN VALUE INTELLIGENT FUNCTIONS Traditional companies losing revenue to new, nimble competitors must stop the bleeding. It is time to operate differently with intelligent
More informationOur Story. How we re working smarter thanks to Joined Up People
Our Story How we re working smarter thanks to Joined Up People We ve been on a journey. We ve saved millions. We use hundreds fewer desks. We ve changed our culture and the way our people collaborate.
More information2016 Global Manufacturing Competitiveness Index Report highlights
2016 Global Manufacturing Competitiveness Index Report highlights Years of successful collaboration exploring manufacturing competitiveness In collaboration with leading organizations, Deloitte has explored
More informationResearch Type Description
Media & Advertising Business intelligence focused on the dynamics, strategies and trends of today s advertising, home entertainment and media markets. Research Type Description INTELLIGENCE SERVICES Real-time
More informationBack to School E-Commerce
The Retailer s Guide to Back-to-School E-Commerce....................................................... 2 The Retailer s Guide to Back to School E-Commerce Students are still soaking in the summer sunshine,
More informationMake a real difference with an Accenture Strategy career
Make a real difference with an Accenture Strategy career Turn your ideas into action 2 The future of business and the future of strategy are changing, as corporate leaders embrace new technologies to transform
More informationGE Global Innovation Barometer 2018 Full Report. Edelman Intelligence / 2017
GE Global Innovation Barometer 2018 Full Report Edelman Intelligence / 2017 1 Contents ONE: Introduction to the GE Global Innovation Barometer (GIB) 2018 TWO: Methodology THREE: Key findings FOUR: Deep
More informationThe broken link: Why cost reduction efforts fail to fuel growth. By Mark Pearson, Bill Theofilou and Kris Timmermans
The broken link: Why cost reduction efforts fail to fuel growth By Mark Pearson, Bill Theofilou and Kris Timmermans The rules of competitiveness are changing and businesses must fire on all cylinders to
More informationIntroduction. Context for Digital Transformation. Customer Experience
Introduction The last decade has seen a massive shift in our economy and we are starting to see entire industries disrupted and transformed. Business models that were stable for decades or centuries have
More informationSpeeding Human- Centered Technology to Market
Solution Overview Digital Engineering Speeding Human- Centered Technology to Market On-site ethnographic research puts you in your customers shoes, and their hearts. Hyper agile development turns those
More informationArgus Ethylene Annual 2017
Argus Ethylene Annual 2017 Market Reporting Petrochemicals illuminating the markets Consulting Events Argus Ethylene Annual 2017 Summary Progress to the next peak of the economic cycle, now expected by
More informationRaytheon Professional Services Training solutions that improve business performance
Raytheon Professional Services solutions that improve business performance Raytheon Professional Services is a global leader in training services and outsourcing. We improve clients business performance
More informationMobility-As-A- Service (MaaS)
SOLUTION BRIEF Mobility-As-A- Service (MaaS) A secure platform for the distribution of transportation applications. Introduction The rapid emergence of technology and wireless connectivity has altered
More informationWelcome To: Ben Shaw Director of Global Advisory WAN-IFRA 2014 WAN-IFRA
Welcome To: Ben Shaw Director of Global Advisory WAN-IFRA ben.shaw@wan-ifra.org 2014 WAN-IFRA World Trends & What They Mean To You! Global Trends Why Digital Strategy Is Stuck Growing Mobile In Sweden
More informationIGITAL GREECE HE PATH TO GROWTH OGISTICS KONSTANTINOS GEORGIOU MANAGEMENT CONSULTING MANAGER ACCENTURE
IGITAL GREECE HE PATH TO GROWTH OGISTICS KONSTANTINOS GEORGIOU MANAGEMENT CONSULTING MANAGER ACCENTURE GLOBAL DIGITAL DISRUPTION Copyright 2017 Accenture. All rights reserved. 2 THE 4 TH INDUSTRIAL REVOLUTION
More information2016 UPS How to Click with High-Tech Online Shoppers
2016 UPS How to Click with High-Tech Online Shoppers INTRODUCTION High-tech online purchasers are plugged in across all stages of the shopping experience from research and purchase to delivery and returns.
More informationPayment Methods: What International Consumers Want, Need and Expect
Payment Methods: What International Consumers Want, Need and Expect By First Data and Market Strategies International 2011 First Data Corporation. All trademarks, service marks and trade names referenced
More informationBank Platform. Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge
Bank Platform Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge Fiserv is the U.S. market leader in account processing services. More than one-third of U.S.
More information10 ECB HOW HAVE GLOBAL VALUE CHAINS AFFECTED WORLD TRADE PATTERNS?
Box 1 HOW HAVE GLOBAL VALUE CHAINS AFFECTED WORLD TRADE PATTERNS? In recent decades, global trade has undergone profound changes. Relative to global output, trade has risen sharply and cross-country linkages
More informationTHE NEW CFO DELIVERING BUSINESS VALUE IN THE DIGITAL AGE
THE NEW CFO DELIVERING BUSINESS VALUE IN THE DIGITAL AGE INTRODUCTION After nearly a decade of prioritizing cost reduction and defensive revenue protection, companies are again focused on increased competitiveness
More informationInadequate IT infrastructure causing three out of five organizations to suffer
EXECUTIVE SUMMARY Today s business environment is both ripe with opportunity and fraught with risk. This dichotomy is revealing itself in the world of IT and throughout boardrooms across the globe like
More informationHow Companies Are Working with Open Source
Oct 4, 2017 How Companies Are Working with Open Source Nithya Ruff, Head of Open Source Practice Director, Linux Foundation BOD @nithyaruff My Open Source Journey LINUX FOUNDATION WOMEN IN OPEN SOURCE
More informationThe New Age of Procurement and Supply
The New Age of Procurement and Supply David Noble Group Chief Executive CIPS The Global Agenda Issues emerging from economic upturn The Scramble for raw materials Greater focus on ethical behaviour Acceleration
More informationhp hardware support onsite global next day response
hp care pack hp hardware support onsite technical data hp hardware support onsite global next day response service overview benefits to you service highlights HP s global next day response service provides
More informationHow Construction Technology. Saves Time, Money, and Jobs
How Construction Technology Saves Time, Money, and Jobs HOW CONSTRUCTION TECHNOLOGY SAVES TIME, MONEY, AND JOBS 2 EMPLOYEES ONCE EARNED AS THEY LEARNED IN CONSTRUCTION, OPERATING BACKHOES AND DECIPHERING
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationAccenture and Adobe: Delivering Digital Experiences Together
Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience. With so much crosstalk in today s global, digitally driven marketplace, it
More informationManage Centre. Manage your IT operations from a single graphical interface
Manage Centre Manage your IT operations from a single graphical interface One place where you can see all your technology Technology services are getting more complex all the time. Hybrid IT and cloud
More informationTransforming KPN BSS into a simplified future-proof platform
Transforming KPN BSS into a simplified future-proof platform KPN provides communications, media and information services to more than 11.5 million subscribers in the Netherlands. As a leading provider
More informationAssuring the Enterprise in the Digital Era Energy and Utilities
l WHITE PAPER l Assuring the Enterprise in the Digital Era Energy and Utilities Digital transformation (DX) trends and new business models in the data-centric economy ENT ERPRISE Knowing what s happening
More informationVIEW 360-DEGREE IS YOUR STANDING IN THE WAY OF NEXT LEVEL CRM?
IS YOUR 360-DEGREE VIEW STANDING IN THE WAY OF NEXT LEVEL CRM? WHY YOU NEED TO REGULARLY REVISIT YOUR 360-DEGREE VIEW TO IDENTIFY AND ELIMINATE BLIND SPOTS, PLUS HOW TO DO IT CONTENTS Building Your Next
More informationHOW CAN DIGITAL POLICE SOLUTIONS BETTER SERVE CITIZENS EXPECTATIONS?
HOW CAN DIGITAL POLICE SOLUTIONS BETTER SERVE CITIZENS EXPECTATIONS? ACCENTURE CITIZEN PULSE SURVEY ON POLICING 2014 DEMAND FOR DIGITAL 82% Citizens say digital tools help improve police services 88 %
More informationMcCombs Knowledge To Go. March 9, 2010
McCombs Knowledge To Go March 9, 2010 Social Media Good for Business? Sean McDonald BBA 86, MBA 95 seanmcd@antseyeview.com @iamseanmcdonald Thesis 1: This is not Al Gore s Internet The Web has gone Social
More information