CHAPTER V RESULT AND ANALYSIS

Size: px
Start display at page:

Download "CHAPTER V RESULT AND ANALYSIS"

Transcription

1 39 CHAPTER V RESULT AND ANALYSIS In this chapter author will explain the research findings of the measuring customer loyalty through the role of customer satisfaction and the role of loyalty program quality in Metro department store in Jakarta. The author took data from 150 respondents to test each of the hypotheses and also to provide information regarding all of the variables. Because of the time limitation and specific respondents, which is cardholder of Metro Yours Card (MYC) program, the data collection method of this research is done by both offline (paper based) and online questionnaires, with the goal to get data faster. Before the author distributed the questionnaire, 25 questionnaires have been distributed to test reliability and validity of each questions. The actual questionnaire was published on the middle of May 2012, through online that can be accessed on jhizvdluhc6mq#gid=0 The author distributed the online questionnaire through the social media (Facebook and twitter), , and blackberry messenger. The offline questionnaire distributed in Binus University, door-to-door distribution, and asked assistance from friends, relatives and parents. 39

2 Descriptive Analysis Respondent's Sex Male Female Figure 5.0 Pie Chart Respondent s Gender Based on the graph above, the respondents who are participated in the research were mainly women with the percentage of 71.3%, and the male participants were 28.7%. The majority of respondents are female

3 41 Respondent's Degree High School Sarjana Other Figure 5.1 Pie Chart Respondents Degree From figure above, it shows that most of the respondents are having sarjana degree, which is 54.7%, followed by others 28.7%, and high school degree 16.7%. The majority of respondents degrees are sarjana.

4 42 4 Respondent's Age Below years old years old years old Above Figure 5.2 Pie Chart Respondents Age As shown figure above the majority of respondents belong to the age group of 20-30, which is 33.3%, followed by the age group of above %, have 20.7% of respondents, have 20.7% of respondents, and the smallest is age group below 20, only 4%.

5 Respondent's Expense per month below Rp. 1,000, Rp. 1,100, Rp. 10,000, Rp. 10,100, Rp. 20,000, Rp. 20,100, Rp. 30,000, Above Rp. 30,100, Figure 5.3 Pie Chart Respondents Expense The majority of respondents expense is Rp. 1,000,000-10,000,000 per month, which is 36.7%, followed by Rp. 10,100,000-20,000,000 that has 26% of the respondents, 20.7% of respondents have expense around Rp. 20,100,000- Rp. 30,000,000, 10% of respondents have expense around above Rp, 30,100,000, and lastly 6.7% of respondents have expense below Rp.1,000,000 this can be seen that most of the respondents have buying power enough.

6 Shoping Frequency once a week 2x3 times a week once a month Other Figure 5.4 Pie Chart Shopping Frequencies From pie chart implies that 56.7% of the respondent has shopping frequency once a month. 22.7% of the respondents have shopping frequency 2x3 times a week. 14.7% of the respondents have shopping frequencies others than the options. Lastly, 6% people have shopping frequencies once a week.

7 45 Satisfaction Scale Sangat Tidak Puas Tidak Puas Antara Tidak Puas dan Puas Puas Sangat Puas Figure 5.5 Pie Chart Satisfaction Scale The pie chart above tells about the satisfaction scale of the Metro Yours Card (MYC) program, 45.3% of respondents are chosen satisfied. 40% of respondents are chosen in between not satisfied and satisfied, 8% of respondents are chosen not satisfied, 5.3% of respondents are chosen really satisfied, and 1.3% of respondents are chosen really not satisfied.

8 Card Benefit Sangat Kecil Kecil Antara Kecil dan Besar Besar Sangat Besar Figure 5.6 Pie Chart Card Benefit The pie chart above explained about the benefit of Metro Yours Card (MYC) program that encourage people to shopping at Metro Department Store, 38% of respondents chosen big, 36% of respondents chosen in between small and big, 15.3% of respondents chosen little, 7.3% of respondents chosen very big, and 3.3% of respondents chosen very little.

9 Pre-test Analysis Before the research was conducted, pre testing is done to test reliability and validity of the questionnaires. Reliability analysis and factor analysis used to test each variable. In this research, there are four variables, loyalty program quality, personal interaction quality, customer satisfaction, and customer loyalty Result Reliability As it mention above, in order to determine the reliability of the research pretesting is done. It is done to find out the response that is made by the respondent regarding the items related with the research model are consistent. The Cronbach s Alpha of 0.6 shows the consistency of the variable that is going to be use for the research Validity The author will test the validity for each variable used in this study, which includes: loyalty program quality, personal interaction quality, customer satisfaction, and customer loyalty. Statistical method that the author used in this study is called KMO and Bartlett s test, with the minimum value 0.5 and the value of sig. less than 0.05 and also component matrix, with the minimum 0.6 (Malhotra, 2006).

10 48 Variable Cronbach's Alpha N of Items Reliability Personal Interaction Quality Loyalty Program Quality Customer Satisfaction Customer Loyalty > 0.6 Reliable > 0.6 Reliable > 0.6 Reliable > 0.6 Reliable Table 5.0 Pre-test Reliability Reliability testing is done to measure whether each variable can be proven as reliable variable to be processed further using regression analysis. As the Cronbach shows that all of its value is > 0.6, the variables are reliable. The result shown on the table for all variables exceeds level of 0.6, which is above the recommended level that confirmed that the data is reliable.

11 49 Factor Analysis Variable Items KMO Sig. Loyalty Program Quality Personal Interaction Quality Customer Loyalty Customer Satisfaction Table 5.1 Pre-test KMO As shown table 5.1 above, the value of KMO is considered as valid because above 0.5 and the value of sig. are below 0.05.

12 50 Variable Items Questions Compone nt Matrix Loyalty Program Quality I Point reward option Loyalty Program Quality II Terms and condition Loyalty Program Quality III Point of sale Loyalty Program Quality IV Point reward prize Personal Interaction Quality I Employee knowledge Personal Interaction Quality II Employee confidence Personal Interaction Quality III Employee focus Personal Interaction Quality IV Employee attention Customer Loyalty I Trust with the quality Customer Loyalty II Put extra efforts Customer Loyalty III Proud to tell others Customer Loyalty IV I like shopping in this store Customer Loyalty V Become customer for a long time Customer Loyalty VI Want to pay more Customer Loyalty VII Recommendation to other people Customer Loyalty VIII Often to buy products from this place Customer Loyalty IX This place stimulates me to come repeatedly Customer Satisfaction I Satisfaction in shopping Customer Satisfaction II Satisfaction in quality Customer Satisfaction III Satisfaction in service and facility Table 5.2 Pre-test Component Matrixes Validity testing is done to measure whether each variable item can be proven as valid variable to be processed further using regression analysis. As the component matrix value shows that all of its value is > 0.6, the variables items are valid. The result shown on the table for all variables items exceeds level of 0.6, which is above the recommended level that confirmed that the data is valid.

13 Research Analysis The author used SPSS 13.0 to check the reliability and validity of the data that is used in this study, which is known as the Reliability and Validity analysis. The author will test the reliability for each variable used in this study, which includes: Loyalty Program Quality, Personal Interaction Quality, Customer Satisfaction, and Customer Loyalty. Statistical method that the author used in this study is called Cronbach s Alpha, with the minimum value of 0.6 (Sekaran, & Bougie, 2009). The author will divide the reliability analysis into 2 parts, reliability analysis for pre-test and the reliability analysis for the actual research. Table 5.3 shows the summary of the reliability test by indicating the Cronbach s Alpha valueassociated with the variable tested. Author divided reliability and validity into two parts, which are pre test and research analysis. Variable Cronbach's Alpha N of Items Reliability Personal Interaction Quality Loyalty Program Quality Customer Satisfaction Customer Loyalty > 0.6 Reliable > 0.6 Reliable > 0.6 Reliable > 0.6 Reliable Table 5.3 Reliability Research

14 Factor Analysis The author will test the validity for each variable used in this study, which includes: loyalty program quality, personal interaction quality, customer satisfaction, and customer loyalty. Statistical method that the author used in this study is called KMO and Bartlett s test, with the minimum value 0.5 and the value of sig. less than 0.05 and also component matrix, with the minimum 0.6 (Sekaran, & Bougie, 2009). Table below shows the summary of the validity test by indicating KMO, sig., and component matrix associated with variable tested. All variables are included on the table, because the questions are more than one Variable Items KMO Sig. Loyalty Program Quality Personal Interaction Quality Customer Loyalty Customer Satisfaction Table 5.4 KMO Result As shown table above, all variables have KMO value is more than 0.5 and signature less than 0.050, so that these variables have good correlation between each other s.

15 53 Variable Items Questions Compone nt Matrix Loyalty Program Quality I Point reward option Loyalty Program Quality II Terms and condition Loyalty Program Quality III Point of sale Loyalty Program Quality IV Point reward prize Personal Interaction Quality I Employee knowledge Personal Interaction Quality II Employee confidence Personal Interaction Quality III Employee focus Personal Interaction Quality IV Employee attention Customer Loyalty I Trust with the quality Customer Loyalty II Put extra efforts Customer Loyalty III Proud to tell others Customer Loyalty IV I like shopping in this store Customer Loyalty V Become customer for a long time Customer Loyalty VI Want to pay more Customer Loyalty VII Recommendation to other people Customer Loyalty VIII Often to buy products from this place Customer Loyalty IX This place stimulates me to come repeatedly Customer Satisfaction I Satisfaction in shopping Customer Satisfaction II Satisfaction in quality Customer Satisfaction III Satisfaction in service and facility Table 5.5 Research Component Matrix As shown table 5.5, only customer loyalty II that has invalid component matrix because it is below 0.6 and the rest of variables are valid. And thus the author determined to remove that variable (Customer Loyalty II), in order to get more valid variables for further analysis

16 Pierson Correlation Correlations LOYALTYPQ CUSTOMERS CUSTOMERLO PERSONALINTERACTION **. Correlation is significant at the 0.01 level (2-tailed). Table 5.6 Pierson Correlations LOYALTYPQ CUSTOMERS CUSTOMERLO PERSONALINTERACTION Pearson Correlation Sig. (2- tailed) N Pearson Correlation Sig. (2- tailed) N Pearson Correlation Sig. (2- tailed) N Pearson Correlation Sig. (2- tailed) N As shown Pierson correlation table above, loyalty program quality and customer loyalty have the lowest Pierson correlation, which is compared to the other variables. Customer satisfaction and Personal interaction quality have value 0.330, loyalty program quality and customer satisfaction have value and customer satisfaction and customer loyalty have value 0.471, so that it can conclude that between loyalty program quality and customer loyalty do not have good relationship and these variables would tested with another statistical method, which is multiple regression.

17 Linear Regression As shown from the data above, that the variables are proven valid and reliable, the author will continue the next step to test the regression of each variable. As the significant value has to be below 0.05 so that the hypothesis is accepted, the R-square will define how much of the variances of the dependent variable can be explained by the independent and B will be used to determined the positive or negative relation to the dependent variable. In this research, the author uses one method of linear regression, which are multiple linear regressions Multiple Regressions Multiple regressions in the model include all the important and relevant variables. All the independent variable was measure toward one dependent variable. Several test of significance may be applied to the results of multiple regression analysis. There are three tests that are presented during this study, test of the R-square, tests of regression coefficients and tests of increments variance. The independent variables that are used in this method are loyalty program quality, personal interaction quality, and customer satisfaction. Whereas for the dependent variable is the customer loyalty. Variable Interpretation in Multiple Regressions As a major assumption of multiple regressions is that the model includes all the important and relevant variables. From the model that is shown in chapter 2, it shows that there is two multiple regressions that need to be done in this research. The author also uses Y formula to measure contribution of independent variable toward each dependent variable.

18 Multiple Regression Customer Satisfaction Model Summary Model R R Square Adjusted R Square Std. Error of the Estimate a. Predictors: (Constant), PERSONALINTERACTION, LOYALTYPQ ANOVA(b) Model Sum of Squares df Mean Square F Sig. 1 Regression Residual Total a. Predictors: (Constant), PERSONALINTERACTION, LOYALTYPQ b. Dependent Variable: CUSTOMERS Coefficients(a) Unstandardized Coefficients Standardized Coefficients Model B Std. Error Beta t Sig. 1 (Constant) LOYALTYPQ PERSONALINTERACTION a. Dependent Variable: CUSTOMERS Y: x Loyalty Program Quality x Personal Interaction Quality R-square Interpretation R-square value is explaining the percentage independent variable value influence dependent value. If the value of R-square is near 1, most of variation in the dependent variable can explained in regression model (Sekaran, & Bougie, 2009), in this case the r- square value is 0.219: this means 22% of the customer satisfaction value influenced by both loyalty program quality value and personal interaction quality value..

19 57 Y (Customer Satisfaction) In customer satisfaction measurement can be seen that loyalty program quality has positive influence customer satisfaction. Another interpretation for this formula is that if the loyalty program quality value increase by 1, the customer satisfaction value will increase according to the number of the B of the independent value have, in this case value of the customer satisfaction is Therefore in further explanation, if the loyalty program quality value increases by 1, the customer satisfaction value will increase Y (Customer Satisfaction) In customer satisfaction measurement can be seen that Personal interaction quality has positive influence customer satisfaction. Another interpretation for this formula is that if the personal interaction quality value increase by 1, the customer satisfaction value will increase according to the number of the B of the independent value have, in this case value of the personal interaction quality is Therefore in further explanation, if the personal interaction quality value increases by 1, the customer satisfaction value will increase

20 58 Hypothesis R R-Square Sig. Result H Accepted H Accepted Table 5.7 Summary of multiple regression result H1. : The degree of loyalty program quality positively influences the degree of customer satisfaction. H2. : The degree of personal interaction quality positively influences the degree of customer satisfaction H1 as shown above are supported, meaning the independent variable have systematic association with the dependent variable in the model, which indicates that loyalty program quality positively influences the degree of customer satisfaction. So for this hypothesis, most of respondents indicate that they felt the benefit that offered by Metro Yours Card (MYC) program, they understand about the terms and condition of this card, and they think the rewards are attractive. With different quality of loyalty programs that offered by other department stores lead to have different perceptions of the programs, the original journal states that many authors have conducted research about loyalty program quality but the result is mixed (Vesel, & Zabkar, 2009). Therefore, by providing the right loyalty program value for the customers, they would have better perceptions about the program and it would increase the satisfaction level of the customers toward the program itself. The independent variable was directly connected with the customer loyalty; because of H3a have similar independent variable and different dependent variable, which is customer loyalty.

21 59 H2 also shown above are supported, meaning the independent variable have systematic association with dependent variable in the model, Which indicates that personal interaction quality positively influences the degree of customer satisfaction. So for this hypothesis, most of respondent indicate that the employee of Metro Department store have good approach within serve them. They have knowledge to answer questions from customers; they are confidence and focus while serving their customers, and able to convince customers to have Metro Yours Card (MYC). Because of those reasons, good personal interaction quality could increase the customer satisfaction level. However the independent variable of this hypothesis does not directly connected the customer loyalty, it is only has an influence with the customer satisfaction

22 60 Multiple Regression Customer Loyalty Model Summary Mode l R R Square Adjusted R Square Std. Error of the Estimate a. Predictors: (Constant), LOYALTYPQ, CUSTOMERS ANOVA(b) Mode l Sum of Squares df Mean Square F Sig. 1 Regression Residual Total a. Predictors: (Constant), LOYALTYPQ, CUSTOMERS b. Dependent Variable: CUSTOMERLO Coefficients(a) Mode Unstandardized Coefficients Standardize d Coefficients l B Std. Error Beta t Sig. 1 (Constant) CUSTOMER S LOYALTYP Q a. Dependent Variable: CUSTOMERLO YCL: x Loyalty Program Quality x Customer Satisfaction R-Square Interpretation In the multiple regression result above, the r-square value is 0.238: this means 24% of the customer loyalty value influenced by both loyalty program quality value and customer satisfaction value.

23 61 Y (Customer Loyalty) In customer loyalty measurement can be seen that customer satisfaction has greater value than loyalty program quality. It can be understood that before customers become loyal, they have to experience the satisfaction first, even though, Metro Department Store offered good quality of loyalty program. Another interpretation for this formula is that if the customer satisfaction value increase by 1, the customer loyalty value will increase according to the number of the B of the independent value have, in this case value of the customer satisfaction is Therefore in further explanation, if the customer satisfaction value increases by 1, the customer loyalty will increase As for loyalty program quality, if its value increases by 1 the customer loyalty will also increase by

24 62 Hypothesis R R-Square Sig. Partial Sig. Result H Rejected H Accepted Table 5.8 Summary of multiple regression result H3. : The degree of loyalty program quality positively influences the degree of customer loyalty. H4. : The degree of customer satisfaction positively influences the degree of customer loyalty. H3 resulted not supported as it shown on the regression test result on table 5.8. The partial significant for H3a is 0.076; meaning that the degree of loyalty program quality negatively influences the degree of customer loyalty. For several people, understanding and knowing about loyalty programs is not enough to make them become loyal in one store, they need the role of satisfaction before they are loyal to the one store. In this case, although Metro Department Store has good high degree of loyalty program quality with some attractive rewards, it could not make their customers become loyal directly. As mention in H1, good loyalty program quality can increase customer satisfaction, so that the role of satisfaction is an important thing.

25 63 H4 is supported, as it shown in the table 5.8 the partial significant for H4 is Which indicates that the degree of customer satisfaction positively influence the degree of customer satisfaction, in this variable, the respondents become loyal with Metro department store because it could make them satisfied. High degree of loyalty program quality and personal interaction quality supported to increase the customer satisfaction level Independent T-Test Group Statistics Std. Respondent's Sex N Mean Std. Deviation Error Mean CUSTOMERLO Male Female CUSTOMERLO Equal variances assumed Equal variances not assumed Independent Samples Test Levene's Test for Equality of Variances t-test for Equality of Means F Sig. t df Sig. (2- tailed) Mean Difference Std. Error Difference % Confidence Interval of the Difference Lower Upper

26 64 H0: There are differences between male and female in terms of loyalty degree toward Metro Department Store Ha: There are no differences between male and female in terms of loyalty degree toward Metro Department Store The author determined to use independent t-test to know the differences between male and female in terms of their loyalty level toward Metro Department Store. As shown table above, there are differences between male and female in terms of their loyalty level toward Metro Department Store because the sig. (2-tailed) value below 0.05, which has value In this case, the author rejected Ha and accepted Ho. And also female has greater mean than male 3.64, this means female have higher loyalty degree than male.

Questionnaire. (3) (3) Bachelor s degree (3) Clerk (3) Third. (6) Other (specify) (6) Other (specify)

Questionnaire. (3) (3) Bachelor s degree (3) Clerk (3) Third. (6) Other (specify) (6) Other (specify) Questionnaire 1. Age (years) 2. Education 3. Job Level 4.Sex 5. Work Shift (1) Under 25 (1) High school (1) Manager (1) M (1) First (2) 25-35 (2) Some college (2) Supervisor (2) F (2) Second (3) 36-45

More information

AMB201: MARKETING & AUDIENCE RESEARCH

AMB201: MARKETING & AUDIENCE RESEARCH AMB201: MARKETING & AUDIENCE RESEARCH Assessment 3: Predictors of Online Retail Shopping Student name: Jenny Chan Student number: n8738254 Tutor name: Jay Kim Tutorial time: Friday 2pm-3pm Due Date: 3

More information

Priscilla Jennifer Rumbay. The Impact of THE IMPACT OF CUSTOMER LOYALTY PROGRAM TO CUSTOMER LOYALTY (STUDY OF GAUDI CLOTHING STORE MANADO)

Priscilla Jennifer Rumbay. The Impact of THE IMPACT OF CUSTOMER LOYALTY PROGRAM TO CUSTOMER LOYALTY (STUDY OF GAUDI CLOTHING STORE MANADO) THE IMPACT OF CUSTOMER LOYALTY PROGRAM TO CUSTOMER LOYALTY (STUDY OF GAUDI CLOTHING STORE MANADO) by: Priscilla Jennifer Rumbay 1 Faculty of Economics and Business International Business Administration

More information

[Rajeswari, 4(9) September, 2017] ISSN: IMPACT FACTOR

[Rajeswari, 4(9) September, 2017] ISSN: IMPACT FACTOR A STUDY ON CONSUMER PERCEPTION AND PREFERENCE TOWARD AYURVEDIC PRODUCTS WITH SPECIAL REFERENCE TO PATANJALI AYURVEDIC PRODUCTS, VELLORE P. Rajeswari *1 & R. Aruna 2 *1 Asst. Professor, D.K.M College For

More information

CONSUMER ACCEPTANCE TOWARDS ONLINE GROCERY SHOPPING IN MALANG, EAST JAVA, INDONESIA

CONSUMER ACCEPTANCE TOWARDS ONLINE GROCERY SHOPPING IN MALANG, EAST JAVA, INDONESIA Agricultural Socio-Economics Journal ISSN: 2252-6757 Volume 17, Number 01 (2017): 23-32 CONSUMER ACCEPTANCE TOWARDS ONLINE GROCERY SHOPPING IN MALANG, EAST JAVA, INDONESIA Wisynu Ari Gutama 1, Anggya Puspita

More information

E-SERVICE QUALITY EXPERIENCE AND CUSTOMER LOYALTY: AN EMPHASIS OF THE NIGERIA AIRLINE OPERATORS

E-SERVICE QUALITY EXPERIENCE AND CUSTOMER LOYALTY: AN EMPHASIS OF THE NIGERIA AIRLINE OPERATORS European Journal of Business and Social Sciences, Vol. 1, No. 9, pp 118-125, December 2012. URL: http://www.ejbss.com/recent.aspx ISSN: 2235-767X E-SERVICE QUALITY EXPERIENCE AND CUSTOMER LOYALTY: AN EMPHASIS

More information

STATISTICS PART Instructor: Dr. Samir Safi Name:

STATISTICS PART Instructor: Dr. Samir Safi Name: STATISTICS PART Instructor: Dr. Samir Safi Name: ID Number: Question #1: (20 Points) For each of the situations described below, state the sample(s) type the statistical technique that you believe is the

More information

ISSN AnggreinyTatuil, The Impact of Service...

ISSN AnggreinyTatuil, The Impact of Service... THE IMPACT OF SERVICE QUALITY AND TRUST TO CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AT BANK BCA MANADO by: AnggreinyTatuil Faculty of Economics and Business, International Business Administration

More information

Author please check for any updations

Author please check for any updations The Relationship Between Service Quality and Customer Satisfaction: An Empirical Study of the Indian Banking Industry Sunayna Khurana* In today s intense competitive business world, the customer is educated

More information

demographic of respondent include gender, age group, position and level of education.

demographic of respondent include gender, age group, position and level of education. CHAPTER 4 - RESEARCH RESULTS 4.0 Chapter Overview This chapter presents the results of the research and comprises few sections such as and data analysis technique, analysis of measures, testing of hypotheses,

More information

The Influence of Product and Service Quality towards Customer Satisfaction in Wulandari Female Beauty Center, Joglo, West Jakarta

The Influence of Product and Service Quality towards Customer Satisfaction in Wulandari Female Beauty Center, Joglo, West Jakarta The Influence of Product and Service Quality towards Customer Satisfaction in Wulandari Female Beauty Center, Joglo, West Jakarta Evawati Khumaedi 1, Suharno Pawirosumarto 2 1 Faculty of Economics, 2 School

More information

Factors Affecting Brand Switching In Telecommunication Sector

Factors Affecting Brand Switching In Telecommunication Sector Quest Journals Journal of Research in Business and Management Volume 3 ~ Issue 1(2015) pp:11-15 ISSN(Online) : 2347-3002 www.questjournals.org Research Paper Factors Affecting Brand Switching In Telecommunication

More information

The Impact of Advertising on Consumer Purchase Decision with Reference to Consumer Durable Goods in Oman

The Impact of Advertising on Consumer Purchase Decision with Reference to Consumer Durable Goods in Oman International Journal of Managerial Studies and Research (IJMSR) Volume 5, Issue 12, December2017, PP 11-19 ISSN 2349-0330 (Print) & ISSN 2349-0349 (Online) http://dx.doi.org/10.20431/2349-0349.0512002

More information

CHAPTER-IV DATA ANALYSIS AND INTERPRETATION

CHAPTER-IV DATA ANALYSIS AND INTERPRETATION CHAPTER-IV DATA ANALYSIS AND INTERPRETATION 4.1 Introduction Data analysis is a process of assigning meaning to collected data, analysing significance and determination of findings and conclusions. Data

More information

Richo Eko Suratman. Shopping Orientation and

Richo Eko Suratman. Shopping Orientation and SHOPPING ORIENTATION AND SALES PROMOTION ON SALES PURCHASE INTENTION AT BLACKBERRY MESSENGER GROUP CLOTHING SALES IN MANADO By: Richo Eko Suratman Faculty of Economics and Business, International Business

More information

Professional Ethics and Organizational Productivity for Employee Retention

Professional Ethics and Organizational Productivity for Employee Retention Professional Ethics and Organizational Productivity for Employee Retention Sandhya Kethavath JNTU, India ABSTRACT Values and ethics function as criteria, which govern goals at various levels of organization.

More information

A Study on Quality of Work Life among Employees in Cairo Amman Bank

A Study on Quality of Work Life among Employees in Cairo Amman Bank Journal of Financial Risk Management, 2017, 6, 191-200 http://www.scirp.org/journal/jfrm ISSN Online: 2167-9541 ISSN Print: 2167-9533 A Study on Quality of Work Life among Employees in Cairo Amman Bank

More information

IMPACT OF DEMOGRAPHICS ON SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY IN THE INDIAN BANKING IN VELLORE DISTRICT

IMPACT OF DEMOGRAPHICS ON SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY IN THE INDIAN BANKING IN VELLORE DISTRICT IMPACT OF DEMOGRAPHICS ON SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY IN THE INDIAN BANKING IN VELLORE DISTRICT D. SASIKALA ASSISTANT PROFESSOR, DEPARTMENT OF BUSINESS ADMINISTRATION, AUXILIUM COLLEGE

More information

The Dummy s Guide to Data Analysis Using SPSS

The Dummy s Guide to Data Analysis Using SPSS The Dummy s Guide to Data Analysis Using SPSS Univariate Statistics Scripps College Amy Gamble April, 2001 Amy Gamble 4/30/01 All Rights Rerserved Table of Contents PAGE Creating a Data File...3 1. Creating

More information

How to Get More Value from Your Survey Data

How to Get More Value from Your Survey Data Technical report How to Get More Value from Your Survey Data Discover four advanced analysis techniques that make survey research more effective Table of contents Introduction..............................................................3

More information

The Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria

The Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria The Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria Olu Ojo Department of Business Administration Osun State University P. M. B.

More information

A STUDY OF CONSUMER ATTITUDE TOWARDS CHINESE PRODUCTS (TOYS) IN INDIA WITH SPECIAL REFERENCE TO JALGAON DISTRICT IN MAHARASHTRA

A STUDY OF CONSUMER ATTITUDE TOWARDS CHINESE PRODUCTS (TOYS) IN INDIA WITH SPECIAL REFERENCE TO JALGAON DISTRICT IN MAHARASHTRA GJBM ISSN: 0973-8533 Vol. 5 No. 1, June 2011 A Study of Consumer Attitude towards Chinese Products (Toys)... 67 A STUDY OF CONSUMER ATTITUDE TOWARDS CHINESE PRODUCTS (TOYS) IN INDIA WITH SPECIAL REFERENCE

More information

ANALYSING QUANTITATIVE DATA

ANALYSING QUANTITATIVE DATA 9 ANALYSING QUANTITATIVE DATA Although, of course, there are other software packages that can be used for quantitative data analysis, including Microsoft Excel, SPSS is perhaps the one most commonly subscribed

More information

A STUDY OF RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEE ENGAGEMENT

A STUDY OF RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEE ENGAGEMENT A STUDY OF RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEE ENGAGEMENT Shweta Malhotra Assistant Professor, Geetaratan Institute of Business Studies Affiliated to GGSIP University, Delhi 1 A STUDY OF

More information

Customer Satisfaction in Public and Private Banks of Pakistan: An Empirical Evidence from Lahore City

Customer Satisfaction in Public and Private Banks of Pakistan: An Empirical Evidence from Lahore City Customer Satisfaction in Public and Private Banks of Pakistan: An Empirical Evidence from Lahore City Jahanzaib M.Phil Scholar at National College of Business Administration & Economics, Lahore, Pakistan

More information

STUDY OF CUSTOMER PERCEPTION OF TELECOMMUNICATION SERVICE PROVIDERS IN HIMACHAL DISTT SOLAN

STUDY OF CUSTOMER PERCEPTION OF TELECOMMUNICATION SERVICE PROVIDERS IN HIMACHAL DISTT SOLAN STUDY OF CUSTOMER PERCEPTION OF TELECOMMUNICATION SERVICE PROVIDERS IN HIMACHAL DISTT SOLAN RENU VIJ* *Assistant Professor, Department of Management Studies, Baddi University of Emerging Science & Technology,

More information

ACKNOWLEDGEMENT. hope this thesis will contribute to any parties that need information about shopping. online in Indonesia. Jakarta, March 2003

ACKNOWLEDGEMENT. hope this thesis will contribute to any parties that need information about shopping. online in Indonesia. Jakarta, March 2003 ACKNOWLEDGEMENT First of all, I would like to devote my gratefulness to GOD for his blessing and guidance towards my life so that I am able to finish my thesis. This thesis is written to fulfill the requirements

More information

Service Quality and Consumer Behavior on Metered Taxi Services

Service Quality and Consumer Behavior on Metered Taxi Services Service Quality and Consumer Behavior on Metered Taxi Services Nattapong Techarattanased Abstract The purposes of this research are to make comparisons in respect of the behaviors on the use of the services

More information

Chapters. Objectives. Theoretical approach. Methodology data analysis. Results. Conclusions. Limitations and areas for future development.

Chapters. Objectives. Theoretical approach. Methodology data analysis. Results. Conclusions. Limitations and areas for future development. Chapters Slide 2 Objectives Theoretical approach Methodology data analysis Results Conclusions Limitations and areas for future development 1 Slide 3 Objectives of the Masters Thesis Objectives of the

More information

A Study on Employee Engagement and its importance for Employee Retention in IT industry in India

A Study on Employee Engagement and its importance for Employee Retention in IT industry in India A Study on Employee Engagement and its importance for Employee Retention in IT industry in India 1 Dr. Sanjeevani Gangwani, 2 Dr. Rajendra Singh, 3 Ms. Khushbu Dubey, 4 Dr. Pooja Dasgupta 1 Professor,

More information

Knowledge of Security Protocols and Acceptance of E-commerce

Knowledge of Security Protocols and Acceptance of E-commerce Knowledge of Security Protocols and Acceptance of E-commerce Sumendra Singh, Faculty of Business and IT, Webster University, Thailand. E-mail: singh89sumendra@gmail.com Leslie Klieb, Faculty of Business

More information

ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION ABSTRACT

ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION ABSTRACT THE RELATIONSHIP BETWEEN INTRINSIC MOTIVATION AND ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION TEACHERS OF SANANDAJ CITY AKRAM ABBAS ZADEH 1, JALIL MORADI* 2 AND KOROSH VEISI 2 1 Department of Physical

More information

Comparison of Traditional Leadership and E-Leadership: A Study of Organizational Effectiveness in Today's Scenario

Comparison of Traditional Leadership and E-Leadership: A Study of Organizational Effectiveness in Today's Scenario Comparison of Traditional Leadership and E-Leadership: A Study of Organizational Effectiveness in Today's Scenario Kasturi Sahay Research Scholar, Department of Management, Birla Institute of Technology,

More information

Please respond to each of the following attitude statement using the scale below:

Please respond to each of the following attitude statement using the scale below: Resp. ID: QWL Questionnaire : Part A: Personal Profile 1. Age as of last birthday. years 2. Gender 0. Male 1. Female 3. Marital status 0. Bachelor 1. Married 4. Level of education 1. Certificate 2. Diploma

More information

Volume-3, Issue-12, May-2017 ISSN No:

Volume-3, Issue-12, May-2017 ISSN No: BRAND IDENTIFICATION AND CONSUMER PREFERENCES TOWARDS SALON SERVICES R. Punniyamoorthy Assistant professor, SRM ramapuram B-School, SRM University, Ramapuram campus,chennai, India. punyshrimath@gmail.com

More information

Lanyifan Wang Assumption University Bangkok Thailand

Lanyifan Wang Assumption University Bangkok Thailand THE IMPACT OF PERCEIVED SERVICE QUALITY, CUSTOMER SATISFACTION ON CUSTOMER LOYALTY OF MEDINBOX Lanyifan Wang Assumption University Bangkok Thailand Email: lanyifanfirst@gmail.com Abstract: The following

More information

IJMSS Vol.03 Issue-02, (February, 2015) ISSN: Impact Factor- 3.25

IJMSS Vol.03 Issue-02, (February, 2015) ISSN: Impact Factor- 3.25 A STUDY OF FACTORS CONSIDERED BY STUDENTS IN PUNE CITY WHILE SELECTING MOBILE SERVICE PROVIDER(MSP) Asst. Prof. DevikaShinde, BBA Dept. ( Main Author) Smt. KashibaiNavale college of commerce, Pune, Mr.

More information

FACTORS INFLUENCING THE CONSUMERS TOWARDS BUYING MARUTI CARS IN THOOTHUKUDI DISTRICT

FACTORS INFLUENCING THE CONSUMERS TOWARDS BUYING MARUTI CARS IN THOOTHUKUDI DISTRICT Management FACTORS INFLUENCING THE CONSUMERS TOWARDS BUYING MARUTI CARS IN THOOTHUKUDI DISTRICT R.AnanthaLaxmi *1, A.Antony Selva Priya 2 *1, 2 Ph.D Research Scholars, PG and Research Department of Commerce,

More information

Customer Relationship Management in Banking Industry- A Study of Kadapa District

Customer Relationship Management in Banking Industry- A Study of Kadapa District Relationship Management in Banking Industry- A Study of Kadapa District Munaiah.J 1, Dr.G.Krishna Mohan 2 Assistant Professor, Department of MBA, KSRM College of Management Studies, Kadapa, Andhra Pradesh,

More information

Segmentation, Targeting and Positioning in the Diaper Market

Segmentation, Targeting and Positioning in the Diaper Market Segmentation, Targeting and Positioning in the Diaper Market mothers of infants were surveyed. Each was given a randomly selected brand of diaper (,, ou Huggies) and asked to rate the diaper on 9 attributes

More information

THE IMPACT OF MOTIVATION AND EMPLOYEE DEVELOPMENT ON EMPLOYEE PERFORMANCE AT KPKNL MANADO. by: Roland Willem Rumbay

THE IMPACT OF MOTIVATION AND EMPLOYEE DEVELOPMENT ON EMPLOYEE PERFORMANCE AT KPKNL MANADO. by: Roland Willem Rumbay THE IMPACT OF MOTIVATION AND EMPLOYEE DEVELOPMENT ON EMPLOYEE PERFORMANCE AT KPKNL MANADO by: Roland Willem Rumbay Faculty of Economics and Business International Business Administration (IBA) Program

More information

CHAPTER 8 T Tests. A number of t tests are available, including: The One-Sample T Test The Paired-Samples Test The Independent-Samples T Test

CHAPTER 8 T Tests. A number of t tests are available, including: The One-Sample T Test The Paired-Samples Test The Independent-Samples T Test CHAPTER 8 T Tests A number of t tests are available, including: The One-Sample T Test The Paired-Samples Test The Independent-Samples T Test 8.1. One-Sample T Test The One-Sample T Test procedure: Tests

More information

A Study on the Influential Factors of College Students Satisfaction with Movie-viewing Guo-ping CHEN 1,a and Xiao-xuan WANG 2,b,*

A Study on the Influential Factors of College Students Satisfaction with Movie-viewing Guo-ping CHEN 1,a and Xiao-xuan WANG 2,b,* 2017 4th International Conference on Economics and Management (ICEM 2017) ISBN: 978-1-60595-467-7 A Study on the Influential Factors of College Students Satisfaction with Movie-viewing Guo-ping CHEN 1,a

More information

Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru

Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru DOI:10.18311/sdmimd/2017/15724 Cognitive Factors and its Impact on Job Satisfaction- A Study on Selected Information Technology Enabled Service Companies in Bengaluru Anthony Samson 1 * and K. Nagendra

More information

4. Results and Discussions

4. Results and Discussions Chapter-4 126 4. Results and Discussions 127 To collect data from the employees of cement companies, one measurement instrument is prepared. Reliability of measurement tool signifies the consistency. To

More information

Factors Affecting Online Customer-to-Customer Purchase Intention: A Study of Indonesian Customers

Factors Affecting Online Customer-to-Customer Purchase Intention: A Study of Indonesian Customers th The 7 Smart Collaboration for Business in Technology and Information Industries 2016 Factors Affecting Online Customer-to-Customer Purchase Intention: A Study of Indonesian Customers Andi Muhammad Iqbal

More information

INTERNET BANKING & CUSTOMER RETENTION-A STUDY ON THE IMPACT OF INTERNET BANKING ON CUSTOMER RETENTION OF HDFC BANK

INTERNET BANKING & CUSTOMER RETENTION-A STUDY ON THE IMPACT OF INTERNET BANKING ON CUSTOMER RETENTION OF HDFC BANK ITERET BAKIG & CUSTOMER RETETIO-A STUDY O THE IMPACT OF ITERET BAKIG O CUSTOMER RETETIO OF HDFC BAK GAURAG TRIVEDI*; RICHARD REMEDIOS** *SEIOR LECTURER S.V.E.T COMMERCE & BBA COLLEGE JAMAGAR **PRICIPAL

More information

Preference Towards Digital Payment Among Gen X-ERS

Preference Towards Digital Payment Among Gen X-ERS International Journal of Economic Research ISSN : 0972-9380 available at http: www.serialsjournal.com Serials Publications Pvt. Ltd. Volume 14 Number 3 2017 Preference Towards Digital Payment Among Gen

More information

SUCCESSFUL ENTREPRENEUR: A DISCRIMINANT ANALYSIS

SUCCESSFUL ENTREPRENEUR: A DISCRIMINANT ANALYSIS SUCCESSFUL ENTREPRENEUR: A DISCRIMINANT ANALYSIS M. B. M. Ismail Department of Management, Faculty of Management and Commerce, South Eastern University of Sri Lanka, Oluvil mbmismail@seu.ac.lk ABSTRACT:

More information

Impact of Extrinsic Rewards on Job Satisfaction of Banking Sector Employees of Karachi Pakistan

Impact of Extrinsic Rewards on Job Satisfaction of Banking Sector Employees of Karachi Pakistan IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 17, Issue 11.Ver. II (Nov. 2015), PP 65-74 www.iosrjournals.org Impact of Extrinsic Rewards on Job Satisfaction

More information

Nisreen F. Alshubaily Al Imam Mohammad Ibn Saud Islamic University (IMSIU) Riyadh, Saudi Arabia

Nisreen F. Alshubaily Al Imam Mohammad Ibn Saud Islamic University (IMSIU) Riyadh, Saudi Arabia The Role of Strategic Information Systems (SIS) in Supporting and Achieving the Competitive Advantages (CA): An Empirical Study on Saudi Banking Sector Nisreen F. Alshubaily Al Imam Mohammad Ibn Saud Islamic

More information

Chapter 5 DATA ANALYSIS & INTERPRETATION

Chapter 5 DATA ANALYSIS & INTERPRETATION Chapter 5 DATA ANALYSIS & INTERPRETATION 205 CHAPTER 5 : DATA ANALYSIS AND INTERPRETATION 5.1: ANALYSIS OF OCCUPATION WISE COMPOSITION OF SUBSCRIBERS. 5.2: ANALYSIS OF GENDER WISE COMPOSITION OF SUBSCRIBERS.

More information

BRAND IMAGE AND CUSTOMER SATISFACTION IN MOBILE PHONE MARKET: STUDY BASED ON CUSTOMERS IN KANDY DISTRICT

BRAND IMAGE AND CUSTOMER SATISFACTION IN MOBILE PHONE MARKET: STUDY BASED ON CUSTOMERS IN KANDY DISTRICT BRAND IMAGE AND CUSTOMER SATISFACTION IN MOBILE PHONE MARKET: STUDY BASED ON CUSTOMERS IN KANDY DISTRICT Dunuwille VM 1 and Pathmini MGS 2 Dept. Of Business Management, Faculty of Management Studies, Rajarata

More information

The impacts of intellectual capital of China s public pharmaceutical company on company s performance

The impacts of intellectual capital of China s public pharmaceutical company on company s performance Available online www.jocpr.com Journal of Chemical and Pharmaceutical Research, 2014, 6(4):999-1004 Research Article ISSN : 0975-7384 CODEN(USA) : JCPRC5 The impacts of intellectual capital of China s

More information

I. D. C. Wijerathna 1

I. D. C. Wijerathna 1 Service Quality Factors Affecting Passenger Satisfaction in Public Bus Transportation: a case study of Kegalle District Passenger Bus Transportation Service Sector reforms for Economic Development Introduction

More information

Consumers trust on multinational brand (A quantitative research on Microsoft products in Sahiwal, Pakistan)

Consumers trust on multinational brand (A quantitative research on Microsoft products in Sahiwal, Pakistan) Consumers trust on multinational brand (A quantitative research on Microsoft products in Sahiwal, Pakistan) Muhammad Bilal Majid, Ayesha Nawal, Awais Majid, Zia-ur-Rehman PhD Scholar at Superior University

More information

A Study of Component Gender in Job Satisfaction of University Lecturers

A Study of Component Gender in Job Satisfaction of University Lecturers Ref: 6.16 Type: Working Paper Stream: Gendered Issues in HRD A Study of Component Gender in Job Satisfaction of University Lecturers Ali Hajiha Islamic Azad University, North Tehran Branch Iran. a_hajiha@iau-tnb.ac.ir

More information

EFFECT OF LEADERSHIP STYLE ON ORGANIZATIONAL COMMITMENT

EFFECT OF LEADERSHIP STYLE ON ORGANIZATIONAL COMMITMENT EFFECT OF LEADERSHIP STYLE ON ORGANIZATIONAL COMMITMENT Olayide Abosede Aina, MBA, DM Esteamop Consulting, Atlanta, GA, USA Kewal K. Verma, M.Tech., Ph.D. BCA International, Austin, TX, USA July 2017 1

More information

The Assessment of the Impact of Related Marketing Tactics on the Customers' Loyalty (Case Study: Mellat Bank, City of Rasht)

The Assessment of the Impact of Related Marketing Tactics on the Customers' Loyalty (Case Study: Mellat Bank, City of Rasht) Technical Journal of Engineering and Applied Sciences Available online at www.tjeas.com 2013 TJEAS Journal-2013-3-24/3590-3594 ISSN 2051-0853 2013 TJEAS The Assessment of the Impact of Related Marketing

More information

The Factors that Influenced Consumptive Behavior: A Survey of University Students in Jakarta

The Factors that Influenced Consumptive Behavior: A Survey of University Students in Jakarta International Journal of Scientific and Research Publications, Volume 4, Issue 1, January 2014 1 The Factors that Influenced Consumptive Behavior: A Survey of University Students in Jakarta Aldo Enrico

More information

Effectiveness of Strategic Human Resource Management on Organizational Performance at Kenya Seed Company-Kitale

Effectiveness of Strategic Human Resource Management on Organizational Performance at Kenya Seed Company-Kitale Journal of Emerging Trends in Economics and Management Sciences (JETEMS) 6(1):1-5 Scholarlink Research Institute Journals, 2015 (ISSN: 2141-7024) jetems.scholarlinkresearch.com Journal of Emerging Trends

More information

Factors Affecting Buying Behavior of an Apartment an Empirical Investigation in Amman, Jordan

Factors Affecting Buying Behavior of an Apartment an Empirical Investigation in Amman, Jordan Research Journal of Applied Sciences, Engineering and Technology 3(3): 234-239, 2011 ISSN: 2040-7467 Maxwell Scientific Organization, 2011 Received: February 20, 2011 Accepted: March 12, 2011 Published:

More information

Degree of Islamic culture adoption in Malaysian SME hospitality industries

Degree of Islamic culture adoption in Malaysian SME hospitality industries Current Issues in Tourism ISSN: 1368-3500 (Print) 1747-7603 (Online) Journal homepage: http://www.tandfonline.com/loi/rcit20 Degree of Islamic culture adoption in Malaysian SME hospitality industries Rusnah

More information

SALES PROMOTION ACTIVITIES EFFECTIVE TOOL OF MARKETING COMMUNICATION MIX

SALES PROMOTION ACTIVITIES EFFECTIVE TOOL OF MARKETING COMMUNICATION MIX Trakia Journal of Sciences, Vol. 15, Suppl. 1, pp 181-185, 2017 Copyright 2017 Trakia University Available online at: http://www.uni-sz.bg ISSN 1313-7069 (print) ISSN 1313-3551 (online) doi:10.15547/tjs.2017.s.01.033

More information

The Impact of Entrepreneurship for The Empowerment of Tribal Women with Special Reference To Toda Women in Nilgiri District

The Impact of Entrepreneurship for The Empowerment of Tribal Women with Special Reference To Toda Women in Nilgiri District IOSR Journal Of Humanities And Social Science (IOSR-JHSS) Volume 23, Issue 1, Ver. 1 (January. 2018) PP 46-51 e-issn: 2279-0837, p-issn: 2279-0845. www.iosrjournals.org The Impact of Entrepreneurship for

More information

The Relationship between Customer Satisfaction and Loyalty with the Bank Performance in IRAN

The Relationship between Customer Satisfaction and Loyalty with the Bank Performance in IRAN The Relationship between Customer Satisfaction and Loyalty with the Bank Performance in IRAN Shahnaz Nayebzadeh Department of Management,Yazd Branch, Islamic Azad University,Yazd, Iran Safaieeh, Shoahade

More information

Analysing Impact of Packaging Design on Impulsive Buying using Regression Model

Analysing Impact of Packaging Design on Impulsive Buying using Regression Model Volume-7, Issue-1, January-February 2017 International Journal of Engineering and Management Research Page Number: 200-205 Analysing Impact of Packaging Design on Impulsive Buying using Regression Model

More information

Who Are My Best Customers?

Who Are My Best Customers? Technical report Who Are My Best Customers? Using SPSS to get greater value from your customer database Table of contents Introduction..............................................................2 Exploring

More information

Fitryah Paputungan, The Effect of... THE EFFECT OF WORK STRESS TO EMPLOYEE PERFORMANCE AT BANK RAKYAT INDONESIA IN MANADO BRANCH

Fitryah Paputungan, The Effect of... THE EFFECT OF WORK STRESS TO EMPLOYEE PERFORMANCE AT BANK RAKYAT INDONESIA IN MANADO BRANCH THE EFFECT OF WORK STRESS TO EMPLOYEE PERFORMANCE AT BANK RAKYAT INDONESIA IN MANADO BRANCH By: Fitryah Paputungan Faculty of Economics, International Business Administration (IBA) Program University of

More information

Return to Table of Contents

Return to Table of Contents CHAPTER V Results The purpose of this study was to examine the store patronage of women, age 18 and over throughout the United States. A questionnaire was designed to investigate store patronage relative

More information

AN INVESTIGATING INTO CUSTOMER SATISFACTION, CUSTOMER COMMITMENT AND CUSTOMER TRUST: A STUDY IN INDIAN BANKING SECTOR

AN INVESTIGATING INTO CUSTOMER SATISFACTION, CUSTOMER COMMITMENT AND CUSTOMER TRUST: A STUDY IN INDIAN BANKING SECTOR AN INVESTIGATING INTO CUSTOMER SATISFACTION, CUSTOMER COMMITMENT AND CUSTOMER TRUST: A STUDY IN INDIAN BANKING SECTOR Dr. Sandip Ghosh Hazra, Head of the Department, Humanities & Management, Birla Institute

More information

The Effect of Communication Satisfaction on Organizational Commitment

The Effect of Communication Satisfaction on Organizational Commitment , Vol.14 NoII (2013) BritishJournal Publishing, Inc. 2013 http://www.bjournal.co.uk/bjass.aspx The Effect of Communication Satisfaction on Organizational Commitment Elif Engin Public Relations Department,

More information

Regression Analysis I & II

Regression Analysis I & II Data for this session is available in Data Regression I & II Regression Analysis I & II Quantitative Methods for Business Skander Esseghaier 1 In this session, you will learn: How to read and interpret

More information

THE ROLE OF COSO FRAMEWORK IN ACHIEVING STRATEGIC OBJECTIVES IN IRANIAN COMPANIES

THE ROLE OF COSO FRAMEWORK IN ACHIEVING STRATEGIC OBJECTIVES IN IRANIAN COMPANIES I J A B E R, Vol. The, Role No. of 0 COSO (06): Framework 7055-707in Achieving Strategic Objectives in Iranian Companies 7055 THE ROLE OF COSO FRAMEWORK IN ACHIEVING STRATEGIC OBJECTIVES IN IRANIAN COMPANIES

More information

Perceived benefits, risks and trust on Online Shopping Festival

Perceived benefits, risks and trust on Online Shopping Festival Perceived benefits, risks and trust on Online Shopping Festival Yuan Xu 1, Tristan W. Chong 2, Tomas Krilavičius 3, and Ka Lok Man 4 1,2,4 Xi'an Jiaotong-Liverpool University (XJTLU), China 3 Baltic Institute

More information

End-User Computing Satisfaction (EUCS) in Computerised Accounting System (CAS): Which the Critical Factors? A Case in Malaysia

End-User Computing Satisfaction (EUCS) in Computerised Accounting System (CAS): Which the Critical Factors? A Case in Malaysia Vol. 2, No. 1 End-User Computing Satisfaction (EUCS) in Computerised Accounting System (CAS): Which the Critical Factors? A Case in Malaysia Azleen Ilias Mohd Zulkeflee Abd Razak Rahida Abdul Rahman Mohd

More information

Labor Law practice in Bangladesh: A comparative Study between Local/ Govt. organizations and foreign organizations/mncs operating in Bangladesh.

Labor Law practice in Bangladesh: A comparative Study between Local/ Govt. organizations and foreign organizations/mncs operating in Bangladesh. IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 18, Issue 9.Ver. I (Sep. 2016), PP 21-29 www.iosrjournals.org Labor Law practice in Bangladesh: A comparative

More information

CSR organisational taxonomy and job characteristics on performance: SME case studies

CSR organisational taxonomy and job characteristics on performance: SME case studies See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/316869842 CSR organisational taxonomy and job characteristics on performance: SME case studies

More information

Perceived Value and Transportation Preferences: A Study of the Ride-Hailing Transportation Sector in Jakarta

Perceived Value and Transportation Preferences: A Study of the Ride-Hailing Transportation Sector in Jakarta Perceived Value and Transportation Preferences: A Study of the Ride-Hailing Transportation Sector in Jakarta Alexander Wollenberg, Lidia Waty Abstract The article examines the effectiveness of promotion

More information

Linear Regression Analysis of Gross Output Value of Farming, Forestry, Animal Husbandry and Fishery Industries

Linear Regression Analysis of Gross Output Value of Farming, Forestry, Animal Husbandry and Fishery Industries 1106 Proceedings of the 8th International Conference on Innovation & Management Linear Regression Analysis of Gross Output Value of Farming, Forestry, Animal Husbandry and Fishery Industries Liu Haime,

More information

A Study on Customer Perception on Online Purchase and Digital Marketing in Coimbatore

A Study on Customer Perception on Online Purchase and Digital Marketing in Coimbatore Volume 02 - Issue 10 October 2017 PP. 57-61 A Study on Customer Perception on Online Purchase and Digital Marketing in Coimbatore Dr. A. Valarmathi Professor, Vivekananda Institute of Management Studies,

More information

Factors Affecting the Recruitment and Selection Process of Private Commercial Banks in Bangladesh

Factors Affecting the Recruitment and Selection Process of Private Commercial Banks in Bangladesh The Journal of Global Commerce, Vol. 2, Number 4, Fall 2010 Factors Affecting the Recruitment and Selection Process of Private Commercial Banks in Bangladesh Abstract Dr. Nazrul Islam Professor, Department

More information

A research work on Employee Satisfaction measurement with special reference to KRIBHCO, Surat

A research work on Employee Satisfaction measurement with special reference to KRIBHCO, Surat Vol.3, Issue.1, Jan-Feb. 2013 pp-523-529 ISSN: 2249-6645 A research work on Employee Satisfaction measurement with special reference to KRIBHCO, Surat Ekta Sinha Asst. Professor, Uka Tarsadia University,

More information

Organizational commitment and Job Satisfaction: A study of Manufacturing Sector *Dr. Garima Mathur, **Megha Salunke

Organizational commitment and Job Satisfaction: A study of Manufacturing Sector *Dr. Garima Mathur, **Megha Salunke *Dr. Garima Mathur, **Megha Salunke ABSTRACT Everyone has some attributes and traits within their personality; few are loyal towards their organization as they want to be but few are loyal or committed

More information

Jurnal Berkala Ilmiah Efisiensi Volume 16 No. 03 Tahun 2016

Jurnal Berkala Ilmiah Efisiensi Volume 16 No. 03 Tahun 2016 THE EFFECT OF STORE ATMOSPHERE AND PRODUCT PACKAGING ON CONSUMER BUYING BEHAVIOR IN SPORTS STATION MEGA MALL MANADO PENGARUH SUASANA TOKO DAN KEMASAN PRODUK PADA PERILAKU PEMBELIAN KONSUMEN DI SPORTS STATION

More information

Effect Of Financial Innovations On Performance Of Microfinance Institutions In Nakuru Town, Kenya

Effect Of Financial Innovations On Performance Of Microfinance Institutions In Nakuru Town, Kenya IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 18, Issue 10. Ver. IV (October. 2016), PP 43-49 www.iosrjournals.org Effect Of Financial Innovations On Performance

More information

AN ANALYSIS OF COMPETITIVE ADVANTAGE BASED ON INTELLECTUAL CAPITAL, SOCIAL CAPITAL AND STRATEGIC ENTREPRENEURSHIP AMONG STUDENT ENTREPRENEURS

AN ANALYSIS OF COMPETITIVE ADVANTAGE BASED ON INTELLECTUAL CAPITAL, SOCIAL CAPITAL AND STRATEGIC ENTREPRENEURSHIP AMONG STUDENT ENTREPRENEURS International Journal of Economics, Commerce and Management United Kingdom Vol. II, Issue 12, Dec 2014 http://ijecm.co.uk/ ISSN 2348 0386 AN ANALYSIS OF COMPETITIVE ADVANTAGE BASED ON INTELLECTUAL CAPITAL,

More information

Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction

Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction IOP Conference Series: Earth and Environmental Science PAPER OPEN ACCESS Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction To cite this article:

More information

EFFECTIVENESS OF PERFORMANCE APPRAISAL: ITS OUTCOMES AND DETRIMENTS IN PAKISTANI ORGANIZATIONS

EFFECTIVENESS OF PERFORMANCE APPRAISAL: ITS OUTCOMES AND DETRIMENTS IN PAKISTANI ORGANIZATIONS 323 II. ULUSLARARASI SOSYAL BİLİMCİLER KONGRESİ EFFECTIVENESS OF PERFORMANCE APPRAISAL: ITS OUTCOMES AND DETRIMENTS IN PAKISTANI ORGANIZATIONS Hafiz Muhammad Ishaq * Dr. Muhammad Zahid Iqbal ** Arshad

More information

Investigating Television News Service Quality Dimensions: A Factor Analysis Approach

Investigating Television News Service Quality Dimensions: A Factor Analysis Approach www.fthm.uniri.hr facebook.com/fmtuopatija Jelena Komšić, M.A., Ph.D. student Iva Valčić, M.A., Ph.D. student Investigating Television News Service Quality Dimensions: A Factor Analysis Approach Contact

More information

Analyzing the Effect of Consumers Perception of Brand Personality on Purchase Intention (Case study: Maz Maz Company)

Analyzing the Effect of Consumers Perception of Brand Personality on Purchase Intention (Case study: Maz Maz Company) Analyzing the Effect of Consumers Perception of Personality on Purchase Intention (Case study: Maz Maz Company) Kamran Kalantari 1, Farzaneh Khalili 2 1, 2 Department of Humanities, Abhar Branch, Islamic

More information

Investigating the determinants of brand equity using Aaker model (Case Study: products of Automobile Anti-Theft System)

Investigating the determinants of brand equity using Aaker model (Case Study: products of Automobile Anti-Theft System) EUROPEAN ACADEMIC RESEARCH Vol. II, Issue 10/ January 2015 ISSN 2286-4822 www.euacademic.org Impact Factor: 3.1 (UIF) DRJI Value: 5.9 (B+) Investigating the determinants of brand equity using Aaker model

More information

ISSN: International Journal Of Core Engineering & Management (IJCEM) Volume 2, Issue 1, April 2015

ISSN: International Journal Of Core Engineering & Management (IJCEM) Volume 2, Issue 1, April 2015 Impacts of Job Satisfaction and Organizational commitment: A Study Describing Influence of Gender Difference on Job Satisfaction and Organizational Commitment Dr. Shine David Assistant Professor, Institute

More information

International Journal of Multidisciplinary Research and Development. N.Elangovan, M.Gomatheeswaran

International Journal of Multidisciplinary Research and Development. N.Elangovan, M.Gomatheeswaran Volume :2, Issue :4, 595-601 April 2015 www.allsubjectjournal.com e-issn: 2349-4182 p-issn: 2349-5979 Impact Factor: 3.762 N.Elangovan Research Scholar School of Commerce CMS College of Science and Commerce

More information

Statistical analysis of ambient air PM10 contamination during winter periods for Ruse region, Bulgaria

Statistical analysis of ambient air PM10 contamination during winter periods for Ruse region, Bulgaria Statistical analysis of ambient air PM10 contamination during winter periods for Ruse region, Bulgaria Irina Tsvetanova 1, Ivanka Zheleva 1,, Margarita Filipova 1, and Antoaneta Stefanova 1 1 Department

More information

Jurnal Pendidikan Ilmu Pengetahuan Sosial Indonesia Volum 2 Nomor 1 bulan Maret Page p-issn: e-issn:

Jurnal Pendidikan Ilmu Pengetahuan Sosial Indonesia Volum 2 Nomor 1 bulan Maret Page p-issn: e-issn: Jurnal Pendidikan IPS Indonesia is licensed under A Creative Commons Attribution-Non Commercial 4.0 International License THE EFFECT OF EXPERIENCE OF SHOPPING AND PERCEPTION OF PRICE ON PERCEPTION OF QUALITY

More information

Measuring Consumer Expectation in Banking Sector: A Comparative Analysis

Measuring Consumer Expectation in Banking Sector: A Comparative Analysis IOSR Journal Of Humanities And Social Science (IOSR-JHSS) Volume 15, Issue 6 (Sep. - Oct. 2013), PP 62-67 e-issn: 2279-0837, p-issn: 2279-0845. www.iosrjournals.org Measuring Consumer Expectation in Banking

More information

IMPACT OF SELF HELP GROUP IN ECONOMIC DEVELOPMENT OF RURAL WOMEN WITH REFERENCE TO DURG DISTRICT OF CHHATTISGARH

IMPACT OF SELF HELP GROUP IN ECONOMIC DEVELOPMENT OF RURAL WOMEN WITH REFERENCE TO DURG DISTRICT OF CHHATTISGARH IMPACT: International Journal of Research in Business Management (IMPACT: IJRBM) ISSN(E): 2321-886X; ISSN(P): 2347-4572 Vol. 3, Issue 9, Sep 2015, 81-90 Impact Journals IMPACT OF SELF HELP GROUP IN ECONOMIC

More information

Presented By- Md. Mizanur Rahman Roll No: GPP-03 DU Registration: 213,

Presented By- Md. Mizanur Rahman Roll No: GPP-03 DU Registration: 213, Presented By- Md. Mizanur Rahman Roll No: GPP-03 DU Registration: 213, 2010-2011 Acknowledgement I like to express my gratitude to honorable faculty Dr. Muhammad G. Sarwar and Dr. Chowdhury Saleh Ahmed

More information