Where s the bus? Real-Time Info & Service Alerts
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1 Where s the bus? Real-Time Info & Service Alerts Presented by Stephen Tu Manager, Operations & Service Delivery Digital Cities Smarter Transportation 7 th Annual UCLA Downtown LA Forum Japanese American National Museum March 20, 2014
2 Metro Service At A Glance Third-Largest Public Transportation System in the United States Daily Ridership (Feb. 2014) 1,147,737 Metro Bus Boardings 352,659 Metro Rail Boardings 1,500,396 Total Systemwide Boardings Service Area 15,967 Bus Stops 183 Metro Bus Lines 87.8 miles of Metro Rail 80 Metro Rail Stations
3 Lots of service, but when will it actually arrive? A look at several other public transportation systems WMATA (Washington D.C.) BART (Bay Area) MUNI (San Francisco) MBTA (Boston)
4 Customer Surveys Tell Us A Trend 75% of Metro Bus riders own cell phones 71% of those cell phones are smartphones (iphone, Android, etc.)
5 Customer Surveys Tell Us A Trend 84% of Metro Rail riders own cell phones 63% of those cell phones are smartphones (iphone, Android, etc.)
6 Nextrip Real-Time Arrival Information Desktop Web metro.net/nextrip Mobile Web nextbus.com SMS / Text Msg metro +stop ID to 41411
7 How Nextrip Works Transit Database NextBus Bus Rail Call 511 metro.net metro.net sms 41411
8 Nextrip Bus Stop Signage Tactile braille QR Code technology for smartphones
9 How Popular Has Nextrip Been? Commanding 13% of ALL metro.net web traffic
10 How Popular Has Nextrip Been? Mobile Usage 2011: 32% 2012: 51% 2013: 66% 2014 (Feb): 69%
11 What if service is disrupted? What are my alternates?
12 What is the service alerts process?
13 Service Alerts & Elevator Outage Notification System via Twitter Multiple Twitter Feeds for Different Needs Content General news, The Source articles, two-way interaction, Service Alerts, and Elevator Outages Service Alerts Elevator Outages Only
14 Who felt the earthquake on Monday?
15 Twitter Growth (as of Mar 2014) Twitter Account Followers (Subscribers) Reach (Unique Exposure) Impressions 20,264 40,918 8,514 16, ,157 5,832
16 Balancing Service Impacts vs. Cause of Impacts
17 Balancing Service Impacts vs. Cause of Impacts
18 A Working Template ( ) Line up to (##) min delays due to (disabled train / track equipment issue / police activity / medical emergency) (at / near / btwn) ( ) Sta. (Trains share 1 track in area. / Bus shuttles requested). Follow announcements. ^(Initials) Quantifying delays: <5 min = minor delay (usually caused by signal issue or restricted speed no single tracking) 5-10 min = up to 10 min (usually caused by signal issue or restricted speed no single tracking) 15 min = up to 15 min (caused by single tracking during off peak on light rail lines) 20 min = up to 20 min (caused by single tracking during peak hour on LRT or anytime on subway) >20 min = major delay (double block single tracking) Not sure? = disruption (caused by bus shuttle [bridge])
19 Rail Operations 101
20 Twitter Reaction Keep up the great work! As the case all week, great keeping everyone updated. You are doing an awesome job, thanks for all the updates! Thank you, Metro! Work crews are in process of removing the trees, thx for your patience. And the delays begin. does a good job notifying us and handling the problems. So there shouldn t be too much of a problem. Thanks for the updates. Keep this guy wrapped in cotton and well fed!
21 Metro.net How do I receive these alerts? Look for box on right sidebar Metro Mobile App Twitter & Text Messaging Text metrolosangeles ON to Substitute metrolosangeles for account of your choosing
22 Looking Ahead Upgraded Transit Passenger Info Screens & Rail Arrival Info In beta testing Passenger Count Information lets you know if there is seat available on the arriving bus. Bike Rack Status lets you know if there is a slot available on the bike rack on the arriving bus. Google Transit Real-time arrival information on Google; under review. Cell Reception & Wi-Fi for Rail provides mobile functionality in subway tunnels; est
23 Thank You! Stephen Tu Manager, Operations & Service Delivery Metro Los Angeles, Executive Office Transit Operations Social Media Customer-Facing Systems * tus@metro.net
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