References. Atkinson, M.A. and Kydd, C. (1997). Individual Characteristics Associated with World

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1 References Atkinson, M.A. and Kydd, C. (1997). Individual Characteristics Associated with World Wide Web Use: an Empirical Study of Playfulness and Motivation. The DATA BASE for Advances in Information System. Vol. 28 (2), p Bou-Llusar, J.C., Camiso n-zornoza, C., and Escrig-Tena, A.B. (2001). Measuring the Relationship between Firm Perceived Quality and Customer Satisfaction and Its Influence on Purchase Intentions. Total Quality Management. Vol. 12 (6), p Chen, S.C. and Quester, P.G. (2006). Modeling Store Loyalty: Perceived Value in Market Orientation Practice. Journal of Services Marketing. Vol. 20 (3), P Chu, C.W. and Lu, H.P. (2007). Factors Influencing Online Music Purchase Intention in Taiwan. Internet Research. Vol. 17 (2), p Cronin, J. and Tayor, S. (1992). SERVPERF Versus SERVQUAL: Reconciling Performance Based and Perception-Minus-Expectation Measurement of Service Quality. Journal of Marketing. Vol. 58, p Dodds, W.B. (1999). Managing Customer Value. Mid-American Journal of Business. Vol. 14 (1), p Dodds, W.B. and Monroe, K.B. (1985). The Effect of Brand and Price Information on Subjective Product Evaluations. Advances in Consumer Research. Vol. 12 (1), p Dodds, W.B., Monroe, K.B. and Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers Product Evaluations. Journal of Marketing Research. Vol. 28, p Evans, G. (2002). Measuring and Managing Customer Value. Work Study. Vol. 51 (3), p

2 Hair, Jr. J.F., Bush, R.P. and Ortinau, D.J. (2006). Marketing Research. 3 rd ed. New York: McGraw-Hill. Harris, M. (2013). itunes Store History - The History of the itunes Store. Available: Last accessed 1st July Hellier, P.K., Geursen, G.M., Carr, R.A., and Rickard, J.A. (2003). Customer Repurchase Intention: A General Structural Equation Model. European Journal of Marketing. Vol. 37 (11/12), p Holbrook, M.B. (1996). Customer Value A Framework for Analysis and Research. Advances in Consumer Research. Vol. 23 (1), p Holbrook, M.B. and Hirschman, E.C. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research. Vol. 2, p Kantamneni, S.P. and Coulson, K.R. (1996). Measuring Perceived Value: Scale Development and Research Findings from Consumer Survey. The Journal of Marketing Management. Vol. 6 (2), p Kotler, P and Keller, K.L. (2009). Introducing New Market Offerings. In: Marketing Management. 13 th ed. New Jersey: Pearson Prentice Hall. p Kotler, P and Keller, K.L. (2009). Marketing Management. 13 th ed. New Jersey: Pearson Prentice Hall. Kwon, K.N. and Schumann, D.W. (2001). The Influence of Consumers Price Expectations on Value Perception and Purchase Intention. Advances in Consumer Research. Vol. 28, p Lacher, K.T. (1989). Hedonic Consumption: Music as a Product. Advances in Consumer Research. Vol. 16, p

3 Lai, T.L. (2004). Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS). Information System Frontiers. Vol. 6 (4), p Lin, C.C. (2003). The Role of Customer Perceived Value in Generating Customer Satisfation: An E-business Perspective. Journal of Research in Marketing and Entrepreneurship. Vol. 5 (1), p McDougall, G.H.G and Levesque, T. (2000). Customer Satisfaction with Services: Putting Perceived Value into the Equation. Journal of Services Marketing. Vol. 14 (5), p Mei, A.W., Dean, A.M. and White, C.J. (1999). Analysing Service Quality in the Hospitality Industry. Managing Service Quality. Vol. 9 (2), p Music Show. (2013). Menikmati Musik dan Film di itunes Store Indonesia. Available: Last accessed 1 st July Payne, A. and Holt, S. (2001). Diagnosing Customer value: Integrating the Value Process and Relationship Marketing. British Journalof Management. Vol. 12, p Petrick, J.F. (2002). Development of a Multi-dimensional Scale for Measuring the Perceived Value of a Service. Journal of Leisure Research. Vol. 34 (2), p Porter, M.E. (1990). Competitive Advantage-creating and Sustaining Superior Performance. The Free Press, p Pura, M. (2005). Linking Perceived Value and Loyalty in Location-based Mobile Services. Managing Service Quality. Vol. 15 (6), p

4 Recording Industry Association of America. (2013). Who Music Theft Hurts. Available: Last accessed 1st June Robertson, S.T. (2002). The Process of Innovation and the Diffusion of Innovation. Journal of Marketing. Vol. 21, p14-19 Rogers, E.M. (1995). Diffusion of Innovations. 4 th ed. New York: The Free Press. Roig, J.C.F., Garcia, J.S., Tena, M.A.M. and Monzonis, J.L. (2006). Customer Perceived Value in Banking Services. International Journal of Bank Marketing. Vol. 24, p Sekaran, U. (2003). Research Methods for Business. 2 nd ed. West Sussex: John Wiley & Sons Ltd. Sekaran, U. and Bougie, R. (2010). Research Methods for Business: A Skill Building Approach. 5 th ed. UK: John Wiley & Sons Ltd. Swamidass, P.M. (1996). Manufacturing Strategy: Its Assessment and Practice. Journal of Operation Management.Vol. 6 (4), p Sweeney, J.C., Soutar, G.N. and Johnson, L.W. (1997). Retail Service Quality and Perceived Value. Journal of Retailing and Consumer Services. Vol. 4 (1), p Taylor, S.A. and Baker, T.L. (1994). An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intentions. Journal of Retailing. Vol. 70 (2), p Teas, R.K. and Agarwal, S. (2000). The Effects of Extrinsic Product Cues on Consumers Perceptions of Quality, Sacrifice, and Value. Journal of the Academy of Marketing Science. Vol. 28 (2), p

5 Urbany, J.E., Bearden, W.O., and Weilbaker, C. (2001). The Effect of Plausible and Exaggerated Reference Prices on Consumer Perceptions and Price Search. Journal of Consumer Research. Vol. 15, p van der Heijden, H. (2004). User Acceptance of Hedonic Information Systems. MIS Quarterly. Vol. 28 (4), p Woodruff, R.B. (1997). Customer Value: The Next Source for Competitive Advantage. Journal of the Academy of Marketing Science. Vol. 25 (2), p Zahra, S.A. and Das, S.R. (1993). Innovation Strategy and Financial Performance in Manufacturing Companies: An Empirical Study. Production and Operation Management. Vol. 2 (1), p Zeithaml, V.A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-end Model and Synthesis of Evidence. Journal of Marketing. Vol. 52 (1), p

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