How to Guide. &FAQ s

Transcription

1 How to Guide &FAQ s

2 About Rewards Being part of the Landcare family means you can access hundreds of discounted offers from leading Australian retailers. Take up these offers and you'll also build rewards points. So sign in to a new world of Landcare Rewards benefits now.

3 & How to Guide FAQ s Contents 1. Using the platform 2. General FAQ s 3. Account FAQ s 4. Hints & tips

4 Dashboard 3 1 ewallet epurchases Cart Search My Account ewallet is your Instantly access your Click on your cart to Find your desired brand Manage your account Quick TIP! dashboard where you can easily manage Points, Funds and Savings. recent purchases for in-store or online redemptions. check your items and proceed to checkout. or product by clicking on search. details and payment methods. Start with My Account, where you will have the option to specify your personal details, address and verify your ewallet. Since this is a 3 1 one time process, your checkouts ecards GIFT CARDS ONLINE OFFERS estore SERVICES will be much faster! My Activity Welcome to your ewallet Access instant rewards & savings! 1600 $200 $1200 Points Funds Savings HOW IT WORKS My epurchases Check out our most popular brands

5 ewallet Full Control Instant Access User Friendly Secure Easily manage your digital purchases, discounts, Easily manage your digital purchases, discounts, rewards and cash balance Redeem your digital purchases in store at any time Whether on your mobile, tablet or desktop, you have full control Your details stay encrypted and protected every step of the way rewards and cash balance! Manage and store all How it works pre-purchased digital ecards, tickets and stored value discounts 1 Select your retailer of choice directly to your device, allowing you to redeem in store at any time. 2 Read through the offer, then purchase your selected ecard Carrier 11:56 AM Carrier 11:56 AM Coles 3 Pay securely by Card or use your Deposit your own cash for instant own preloaded Cash access to discounts without paying any card fees! 4 Digital purchases will automatically appear in your ewallet $ egift Card Card Number: Pin: 9126 Issue Date: 29 Aug To redeem, simply choose How to Use Terms of Use selected product and present to retailer for scanning

6 ecards, Gift Cards and Online Offers ecards Gift Cards Online Offers Clicking on ecards, Gift Cards and Online Offers you will have egift Cards are Gift Cards that you will have access to via your phone or a PDF for in-store or online redemption. Gift Cards are physical cards, that you will receive via post in up to 3 to 5 working days. Online Offers lead you directly to a retailer s website, where you can shop online and enjoy discounts. instant access to all brands available in alphabetical order. Earn points for every dollar 3 1 you spend on ecards and Gift Cards! ecards GIFT CARDS ONLINE OFFERS estore egift Cards, Cinema and evouchers sent straight to your ewallet for instant redemption SERVICES

7 ecards, Gift Cards and Online Offers Send as Gift Easily send a physical Gift Card or Recipient name Recipient an ecard to your loved ones! Click Send as Gift and fill in the example@ .com Click on a brand, choose an details with a personal message! Message amount and instantly see how much you can save! You can add to your cart to pay later or proceed to payment by 3 1 clicking on Express Checkout. ecards GIFT CARDS ONLINE OFFERS estore SERVICES 10% OFF - egift Cards Description Terms & Conditions Validity period Digital egift Cards will be instantly sent to you by and available in your ewallet with instructions on how to redeem. Although we make best efforts for instant delivery, on rare occasions this may take up to 72 hours. $50 $100 $500 Enter Amount Quantity Total Price $47.50 Send as Gift ADD TO CART EXPRESS CHECKOUT

8 estore Time to use your Points to save even more! Slide the bar and instantly see how much you can save using your points! Coleman Stadium Seat - Red $27.00 $18.00 Points Balance 9,912 Points Slide and Save $9.00 $400 Quantity Redeem your points in the estore for further discounts on tangible VIEW CART ADD TO CART 3 1 PAY NOW products! ecards GIFT CARDS ONLINE OFFERS estore SERVICES Redeem points for further savings on all your favourite brands and products for you and the family HEALTH & BEAUTY TECHNOLOGY KIDS & TOYS HOMEWARE

9 Services Connect & Save on services Save on basic utilities such as Energy & Gas, Insurance, Financials and Telecoms! 3 1 Simply fill in the enquiry form, and one of our specialists will be in touch with a competitive rate. ecards GIFT CARDS ONLINE OFFERS estore Select a service and let us compare and connect the right market deal for you SERVICES HEALTH & BEAUTY

10 Checkout Four easy steps to checkout! View your cart and order details, check your delivery and payment details and then proceed to checkout! 3 ecards GIFT CARDS ONLINE OFFERS estore SERVICES Cart Manage your list items Delivery Confirm your delivery address Payment Check your details and pay Confirmation Check your PRODUCT PRICE QUANTITY TOTAL $20 egift Card 10% OFF egift Cards Coles Gift to: amandasmith@mail.com $ $47.50 Sub Total $47.50

11 Card Verification Continue Shopping Pending Card Verification One time process! Order No. YYJS9 Card Verification Upon your first purchase, you will be required to verify your card details. We do this to ensure that your credentials are secure and safe at all times. Thank you for your order! Just one last thing before your order is dispatched. Please follow two simple steps to verify your card ending XXXXXX. Once verified, you should not need to complete this process again. Two simple steps to verify! 1 Login to your Internet Banking or call your Bank to locate the four digit V Code on the transaction reference Carrier 11:56 AM Your Bank Sample Bank Statement Two simple steps to verify! 1 2 Login to your Internet Banking or call your Bank to locate the four digit V Code on the transaction reference Enter the four digit V Code V Carrier 11:56 AM Your Bank Sample Bank Statement DATE REFERENCE AMOUNT 10 Jan V1234 EWALLET... $91.00 Simply follow the required process, and proceed to verify! 2 Click Verify Now and enter the four digit V Code DATE REFERENCE 10 Jan V1234 EWALLET... AMOUNT $91.00 VERIFY Important Notice Please note that your order will be dispatched upon successfull verification of your card. You have up to 5 days to complete this verification process before your order is cancelled.

12 General FAQ s

13 General FAQ s 1. Which payment methods are accepted? The following payment methods are accepted: VISA, MasterCard, AMEX and ewallet Funds. 2. How can I make a purchase? 1. Click on the retailer of your choice and select the value and quantity of the Gift Card you would like to purchase. 2. Add the Gift Card to your cart, and confirm your Billing and Address. 3. Click 'Continue', and then select your desired payment method. 4. Click 'Place Order' to complete the purchase process. 5. How do I add the platform to the home screen of my mobile device? Apple Android 1. Open up Safari and add the platform 1. Open up Chrome and add the website URL. platform website URL. 2. At the bottom of the screen, tap you will 2. Tap the menu button see a square icon with an arrow pointing 3. Tap 'Add to Home Screen'. This will upwards. create a shortcut on your Android 3.Select 'Add to Home Screen'. This will 4. Choose a name for the shortcut create a shortcut on your iphone. and Chrome will then add it to your 4. Choose a name for the home screen Home Screen. icon. 5. Click 'Add'. 3. When is my Credit/Debit Card charged for my purchase? Your Credit/Debit Card is charged at the time of purchase, once the order has been placed. 4. Is the platform compatible with all devices? Yes, the platform is compatible with all Apple and Android devices.

14 General FAQ s 8. What is an egift Card? 6. Why is it important to upload my details? Adding your Credit/Debit cards and default address details will lead to a faster checkout process. ecards are simply an electronic version of a Gift Card that is stored in a user s Account. ecards are redeemable when you present them on your mobile device to the cashier at the point of sale. The main benefit of ecards is that they do not need to be mailed, Users can purchase ecard s while standing in the store to instantly make a purchase. 7. How do I pay for my purchase? 9. I purchased a digital ecard; when will it be ed to me? There are two types of payment options available: ewallet funds: Use pre-loaded ewallet funds and instantly pay for your order. *Please note that adding funds to your ewallet may take up to 24 hours for funds to clear and appear. Credit Card: Pay for your order instantly via your Credit Card. Your Card will need to be successfully verified in order to be able use it as a payment option. Once an order has been successfully processed and paid for, a confirmation will be sent to the address provided. Digital ecards can also be accessed via the Account. 10. What is my ecard Balance? The balance of the Gift Card in your Account is not automatically updated once you have used it to make a purchase. If you know how much you have left, you can manually update the balance within your ewallet by entering the amount and then clicking the Update button located on the egift Card. If you do not know your balance, you can check it on the merchant website or by calling the merchant Gift Card support line..

15 General FAQ s 14. Can I reload my ecards after I have spent the full value? No, you will need to purchase new ecards. 11. I have not received my ecards. 15. Are egift Cards refundable? If you have not yet received your ecards, please our Customer Support Team by clicking the Contact link in order to submit an enquiry. Once an order has been processed and the ecard has been dispatched (electronically), refunds are not provided. 12. Is there a limit to the amount of Gift Cards I can purchase? 16. When do ecards expire? Please check the retailer s website for Terms & Conditions regarding Gift Card purchase amounts. If you have an enquiry about a specific retailer, please our Customer Support Team. For large orders, please allow for a slightly longer delivery time than specified in the Gift Card description.. ecard expiration dates will vary depending on each individual retailer. You may check the expiration/validity periods of a Gift Card by selecting a retailer and checking the 'Validity Period' tab of the Gift Card. 17. How do I cancel the purchase of an ecard? 13. How long do orders take to process? Orders for Digital ecards paid via verified Credit/Debit Cards and ewallet Funds are generally processed instantaneously. If you have not yet paid for your order or your ecard has not been dispatched, you may cancel your order by sending a request to cancel your order through to the Customer Support Team. Depending on stock availability and the size of an order, some orders may take up to 72 hours to be delivered.

16 General FAQ s 21. How secure is this site? 18. My ecard did not work in store There are two common reasons that ecards do not work in-store: 1. The gift card value has already been spent. 2. The pin code is incorrect. If you have checked these possible reasons, please your enquiry to our Customer Support Team via the contact link at the bottom of the screen. 19. How do I change my password? In order to change your password, simply visit 'My Account' in the platform and enter your new password in the 'New Password' field. 20. Can I print an ecard? All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI* compliant. If you have any questions or concerns, please contact our Customer Support Team. We also are committed to ensuring that we meet all the requirements of the National Privacy Principles and the Privacy Act. For information on our Privacy Policy, please refer to our Privacy Page. * PCI DSS (Payment Card Industry Data Security Standard). PCI DSS (or PCI for short) developed industry standards for providers and merchants to make sure that cardholder data was being protected when stored and transmitted. We are certified to store credit card data. Yes, ecards can be printed and presented in store for redemption. To print an ecard simply open the ecard and click the printer icon located in the top right hand corner of the ecard.

17 General FAQ s 22. What are the Terms? 24. Is there a limit to the amount of egift Cards I can purchase? The Terms outline the terms and conditions in which a member of the platform must adhere to in order to be able to transact and utilise the website. Please check the retailer s website for Terms & Conditions regarding Gift Card purchase amounts. If you have an enquiry about a specific retailer, please our Customer Support Team. 23. I am having trouble logging into my account For large orders, please allow for a slightly longer delivery time than specified in the Gift Card description.. If you are having trouble logging into your platform, it could be due to one of three reasons: 1. You have not yet registered. 2. You have forgotten your password or have mistyped it. 3. You have entered the wrong username. Please check you are using the details registered to your account. If you have forgotten your password,simply click the 'Forgot Password' button located on top of the password field on the login page and a reset password link will be sent to the address provided when you registered.

18 Account FAQ s

19 Account FAQ s 1. What is the platform? 3. Why must I verify my Account? The platform provides instant access to rewards and discounts, available directly from your . The platform allows you to immediately store digital gift cards, eliminating delivery time and fees. 2. How do I redeem a Gift Card? The platform enables you to quickly receive and store your purchases in a digital format to allow you to access them while on the move.simply present your ecard on your mobile device and the cashier will either scan the barcode or enter the Card details at the point of sale, if a pin number is applicable this must also be entered. Alternatively, you still do have the option to print the gift card out before you leave home and hand this to the cashier, if you d prefer. The verification process is a part of our commitment to your payment security. This information help confirm your identity and demonstrates you can access the account you have provided. 4. Why is it important to upload my details? Adding your Credit/Debit cards and default address details will lead to a faster checkout process.

20 Account FAQ s 5. How do I update or change My Account details? Account details can be updated via the My Account Link located in the top right hand corner of the webpage. Your account details can be modified and updated in this section by simply changing the information in the relevant fields provided and clicking 'Update Details'. 6. Link your Credit/Debit Card For your payment security you will be required to verify any new credit/debit cards used to pay for an order. Once an order has been made, the order will go into a pending state until the card has been successfully verified. Two simple steps to verify! 1. Login to your Internet Banking or call your Bank to locate the four digit V Code on the transaction reference, this reference will begin with V and be followed by four digits. 2. Return to your account and click Verify Now, then enter the four digit V Code found on the transaction reference. Please note that your order will be dispatched upon successful verification of your card. You have up to 5 days to complete this verification process before your order is cancelled and funds returned to your Credit / Debit card. Once you have completed this step, your payment details will be verified and you will be able to securely transact. Once verified, you should not need to complete this process again. Card Verification Two simple steps to verify! 1 Login to your Internet Banking or call your Bank to locate the four digit V Code on the transaction reference Carrier 11:56 AM Your Bank Sample Bank Statement 2 Enter the four digit V Code DATE REFERENCE AMOUNT V Jan V1234 EWALLET... $91.00

21 Account FAQ s 7. If I have logged out of the platform to find the V Code, where do I navigate to enter this information once logged back in? In the menu bar, select My Account and press Verify Now to enter your V Code for your Credit / Debit Card. 11. I purchased a Digital egift Card, when will it be ed to me? Once an order has been successfully processed and paid for, a confirmation will be sent to the address provided. Digital ecards can also be accessed via the website. 8. How can I find deleted ecards? 12. Where can I get an invoice for my purchase from? Deleted ecards can be found by clicking on the Menu icon, located in the top right corner of the home page, and selecting 'My epurchases'. Purchase invoices can be found in 'My Activity'. Simply click the order number to access the invoice pertaining to that order. 9. The Credit/Debit Card verification process has failed. 13. How do I view my order history? If your Credit/Debit Card verification has been unsuccessful, you have incorrectly entered the four digit V Code multiple times. If this is the case, you will be required to delete your linked card and place a new order, to begin the verification process again. Order history can be accessed by clicking on the Hamburger icon on the top right of the home page and selecting My Activity. 14. How do I unsubscribe from this program? 10. Where can I find my ecards? All ecards are dispatched via and can be accessed via the website. Once logged into the website, simply click the My epurchases tab in the top banner to locate all your ecards. Simply click Help on the footer of the website and write Unsubscribe in the message box and press Send Message.

22 Hints & Tips

23 Hints & Tips Set up and manage your Account Set up and verify your account prior to transacting will ensure your orders are processed and fulfilled as soon as possible. It is also advised that you maintain your account by updating balances where there is amount remaining and deleting any spent ecards. This will make it easier at the register to know which Cards can still be redeemed. Confirm your purchase All retailers are different. Before you purchase an ecard, please double check the specific details that relate to the retailer to avoid any confusion later. This includes the: 1 Description 2 The terms and conditions 3 Validity period of the ecard. Please any questions relating to retailers to our Customer Service Team by clicking the Contact icon located at the bottom of the page. Read Terms and Conditions When joining the platform you are bound by terms and conditions, so we encourage you to read and understand them. Terms and Conditions regarding the use of the platform can be found at the bottom of the site.