ECOMMERCE IS DEAD LONG LIVE DIGITAL COMMERCE ASEAN DIGITAL COMMERCE IS SURGING

Size: px
Start display at page:

Download "ECOMMERCE IS DEAD LONG LIVE DIGITAL COMMERCE ASEAN DIGITAL COMMERCE IS SURGING"

Transcription

1

2 E IS DEAD LONG LIVE The ASEAN region s share of digital commerce is set to exceed US$30 billion over the next three years. 1 Consumer expectations are evolving ever faster, as they seek to shed time-consuming retail chores and spend more time on what they value most. Soon, they ll expect to get what they want, before they even know they want it. ecommerce as we know it is dying. It s time to build new assets and tools that meet the growing demands of the ASEAN consumer. It s time to get ready for digital commerce. ASEAN IS SURGING Technology has changed the face of retail. Power has shifted from brands to consumers, who are increasingly clued up about what they buy and have the purchasing options to match. Markets are being shaken from top to bottom, allowing a new cohort of determined competitors to emerge as leaders. Digital commerce in the ASEAN region is surging, and this enormous online market will grow exponentially to reach US$32 billion by What s behind this expansion? Demographics are a key factor. Half the region s people are under 30 2 and coming into their prime spending years. That s fueling huge growth in mobile and internet use: 800 million mobile connections and 480 million internet users are expected by And the region s increasing affluence, supported by rapid GDP growth in excess of 5 percent, 4 will create 70 million new consumer households 5 over the same period. Digital investments are equally important. Governments across ASEAN are projected to spend US$200 billion on digital infrastructure between 2015 and And companies in the region are set to invest US$10 billion in the next three years 6 (see Figure 1). FIGURE 1. THE CHANGING LANDSCAPE ASEAN GROWTH (US$) 30+ Billion 2.3X 14+ Billion KEY DRIVERS OF ASEAN GROWTH % 800 ASEAN Million Population Mobile Under Connections Age Million Internet Users Million New Consuming Households %+ 200 GDP Billion US$ Growth Digital Infrastructure Spend ASEAN INVESTMENTS (US$) 3 Billion (To date) Billion (Planned) RIDING THE WAVE

3 GIVE THEM WHAT THEY WANT - BEFORE THEY KNOW THEY WANT IT But the true driving force for digital commerce growth is the constantly evolving Asian consumer. As life in the ASEAN region becomes ever more hectic, time becomes increasingly precious. Today s empowered consumers are using their smartphones to shed time-consuming activities in favour of the things they value most like spending quality time with the family. Almost one in four online purchases are already made on smartphones. 7 And by 2020, almost two thirds of transactions will be online. 8 Savvy consumers want convenience and value, and seek the right level of choice and information by using their smart devices to get it. They re reading crowd-sourced reviews and comparing prices across multiple apps and websites when making a purchase decision. The Asian consumer is coming to expect seamless consumer experiences online and offline. As technologies evolve, smart homes will become a reality. Refrigerators will anticipate purchases and provide alerts when stocks run low. Voice-assisted devices will serve information predictively and help complete purchases via seamless payment methods. Shopping will become fully integrated into day-to-day life, freeing consumers from tedious chores. It s shopper s nirvana where consumers get what they want, before they even know they want it (see Figure 2). FIGURE 2. THE CONSUMER REVOLUTION 3 RIDING THE WAVE

4 EMBRACE OR GET LEFT BEHIND The digital era is prompting a shift from ecommerce to digital commerce. Leading companies are already leaving ecommerce behind, along with its limited activations, limited consumer experience and limited data. This is because what has worked in the past no longer does. Simply featuring products on an online platform and spending money on marketing is not enough to attract the evolving Asian consumer. This semi-active mode based on the current ecommerce paradigm is lagging behind what consumers want. Companies are starting to embrace digital commerce as a more holistic way of doing business online. It s allowing them to generate demand, control supply chains and enhance consumer experiences. It s enabling them to better exploit social media and new consumer-facing technologies. And it s providing actionable insights for effective and integrated marketing (see Figure 3). Fashion house Ralph Lauren is using radio frequency identification (RFID) technology to create a deeper emotional connection with consumers. At its flagship Manhattan store, RFID-enabled fitting rooms recognise what consumers bring in to try on. The products are automatically rendered on a smart mirror, along with additional sizes, colours and other recommendations. The mirror can communicate in six languages. And a tap of a button will summon a sales associate. The RFID data is also analysed to guide future merchandising decisions, such as which items are frequently tried on but not purchased. 9 FIGURE 3. SHIFT FROM E TO 4 RIDING THE WAVE

5 BE BOLD. BE AMBITIOUS. BE. LEVERAGE ACCENTURE CONTROL TOWER To keep pace with tomorrow s consumers, companies need to build up their digital commerce and marketing playbooks. And they must reevaluate their current technologies and online strategies. Accenture has developed a comprehensive approach to meet all digital commerce needs. It lets companies take control of their supply chains. It lets them carry out digital marketing. And it lets them generate demand and manage their digital commerce operations. It s an approach that leverages data analytics, product and web content management systems, payments, order management and logistics planning to deliver a best-in-class consumer experience (see Figure 4). ecommerce as we know it is dying. It s time to evolve to meet the growing demands of the ASEAN consumer. It s time to herald the new age of digital commerce. FIGURE 4. ACCENTURE CONTROL TOWER VALUE ASSESSMENT SUPPLY CHAIN DEMAND GENERATION OPERATIONS TECHNOLOGY ENABLERS CUSTOMER EXPERIENCE ANALYTICS FOR MORE INFORMATION, PLEASE CONTACT Mohammed Sirajuddeen Managing Director, Accenture Digital mohammed.sirajuddeen@accenture.com 5 RIDING THE WAVE

6 REFERENCES 1 emarketer, Worldwide Retail ecommerce Sales, August asean%e2%80%99s-digital-economy 3 We are Social, January 2017, Accenture Analysis 4 IHS Research, Euromonitor International 2017, Accenture Analysis 6 Temasek, , Accenture Analysis 7 ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at the-future-of-commerce-has-arrived-understanding-thenew-asian-consumer 9 Copyright 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture

INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI

INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI INTELLIGENT SUPPLY CHAIN REINVENTING THE SUPPLY CHAIN WITH AI THE POWER OF AI BUSINESS SITUATION NEW DEMANDS ARE STRESSING THE SUPPLY CHAIN The age-old objective of the supply chain to have the right product,

More information

How Financial Chatbots Are Transforming Digital Banking Produced by Abe

How Financial Chatbots Are Transforming Digital Banking Produced by Abe How Financial Chatbots Are Transforming Digital Banking Produced by Abe Abe builds conversational banking solutions for progressive community banks. CONTENTS Keeping Pace with Evolving Financial Technologies....3

More information

ON THE VERGE. B2B Digital Commerce is at an Inflection Point

ON THE VERGE. B2B Digital Commerce is at an Inflection Point ON THE VERGE B2B Digital Commerce is at an Inflection Point 1 ON THE VERGE DIGITAL TECHNOLOGIES are shaking up the global economy, creating opportunity like never before. By 2020, revenues from B2B digital

More information

Accenture Technology Vision for Postal Organizations: Five trends shaping the future

Accenture Technology Vision for Postal Organizations: Five trends shaping the future Accenture Technology Vision 2015 Accenture Technology Vision for Postal Organizations: Five trends shaping the future UNIVERSITY #techvision2015 INTRODUCTION To diversify beyond their core services, postal

More information

Creating a > experience through mobility

Creating a > experience through mobility Creating a > experience through mobility By really understanding who is shopping in their stores, how they shop and how mobile influences their shopping behaviors, retailers can respond with mobile shopping,

More information

THE WISE PIVOT INTO SUPPLY CHAIN X.0

THE WISE PIVOT INTO SUPPLY CHAIN X.0 THE WISE PIVOT INTO SUPPLY CHAIN X.0 PAVING THE PATH TO PROFITABILITY IN THE DIGITAL WORLD In today s digital world, it is easier than ever to get the right products to the right places at the right time

More information

Accenture Digital Customer Solutions: Design to Delivery

Accenture Digital Customer Solutions: Design to Delivery Accenture Digital Customer Solutions: Design to Delivery Your digital customers are here to stay: They can make or break your future Digital customers are always connected at home, at work and at play.

More information

Harness digital for hyper-personalized supply chain solutions

Harness digital for hyper-personalized supply chain solutions Harness digital for hyper-personalized supply chain solutions MARKET DIFFERENTIATOR By the end of 2020, the majority of organizations, expect their supply chain function to be a differentiator, helping

More information

DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS

DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS DRIVING VALUE THROUGH CONNECTED INDUSTRIAL WORKERS There are millions of industrial workers in the world today. These people are often highly skilled and highly mobile, performing the high-level, complex

More information

Winning a Prime Spot. in the Digital Commerce Race. Start: Stay ahead of what s trending. white paper white paper

Winning a Prime Spot. in the Digital Commerce Race. Start: Stay ahead of what s trending. white paper white paper white paper white paper Winning a Prime Spot in the Digital Commerce Race Start: Stay ahead of what s trending As the saying goes, you don t win if you don t play. If you don t join the digital commerce

More information

PLATFORM COMPANIES: TREADING THE PATH FROM EARLY DISRUPTOR TO TITAN PART 1: THE INDUSTRY WE CAN T LIVE WITHOUT

PLATFORM COMPANIES: TREADING THE PATH FROM EARLY DISRUPTOR TO TITAN PART 1: THE INDUSTRY WE CAN T LIVE WITHOUT PLATFORM COMPANIES: TREADING THE PATH FROM EARLY DISRUPTOR TO PLATFORM TITAN PART 1: THE INDUSTRY WE CAN T LIVE WITHOUT 1 A Diverse and Influential Sector Affecting All Areas of Life Social networks, search

More information

FORTUNE FAVORS THE DISRUPTOR

FORTUNE FAVORS THE DISRUPTOR FORTUNE FAVORS THE DISRUPTOR Playing the digital card in asset management. The financial services industry has long been at the forefront of the digital revolution. Asset management, however, has hardly

More information

SOCIAL, MOBILE & THE CLOUD COMPLEX NATURE OF TECHNOLOGY OR AN OPPORTUNITY FOR BETTER BUSINESS?

SOCIAL, MOBILE & THE CLOUD COMPLEX NATURE OF TECHNOLOGY OR AN OPPORTUNITY FOR BETTER BUSINESS? Research SOCIAL, MOBILE & THE CLOUD COMPLEX NATURE OF TECHNOLOGY OR AN OPPORTUNITY FOR BETTER BUSINESS? 2012 was a landmark year when the impact of the social, mobile, and the cloud technologies became

More information

Private Label as a service

Private Label as a service White Paper Private Label as a service $250B U.S. Automotive Aftermarket Industry Innovations BUILT the 1st All-In-One Platform for the automotive industry - communication frameworks, integrations, scanners,

More information

Accenture and Adobe: Delivering Digital Experiences Together

Accenture and Adobe: Delivering Digital Experiences Together Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience. With so much crosstalk in today s global, digitally driven marketplace, it

More information

Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments

Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments 2 As smartphones become the norm, more people want to use their phones to make their daily lives more convenient

More information

PUSHING THE BUTTON ON MACHINE-LED COMMERCE IN FMCG

PUSHING THE BUTTON ON MACHINE-LED COMMERCE IN FMCG PUSHING THE BUTTON ON MACHINE-LED COMMERCE IN FMCG By Tim Reay, Head of Grocery www.salmon.com 1 Image credit: Samsung Introduction For many years, we ve been speculating about the future of commerce.

More information

To win over grocery shoppers, rethink your technology and embrace a unified commerce approach

To win over grocery shoppers, rethink your technology and embrace a unified commerce approach A white paper by PCMS, a proven global provider of grocery commerce solutions Winter 2017 To win over grocery shoppers, rethink your technology and embrace a unified commerce approach Winter 2017 Introduction

More information

Contextual Mobile Services

Contextual Mobile Services Contextual Mobile Services The future is personal The first wave of mobile applications has transformed entire industries. Millions of apps are now available and more are being created every day. In the

More information

RETAIL A QMATIC WHITEPAPER HOW TO IMPROVE CUSTOMER EXPERIENCE AND ADDRESSING MULTI-CHANNEL CHALLENGES USING CUSTOMER FLOW MANAGEMENT METHODOLOGIES

RETAIL A QMATIC WHITEPAPER HOW TO IMPROVE CUSTOMER EXPERIENCE AND ADDRESSING MULTI-CHANNEL CHALLENGES USING CUSTOMER FLOW MANAGEMENT METHODOLOGIES RETAIL HOW TO IMPROVE CUSTOMER EXPERIENCE AND ADDRESSING MULTI-CHANNEL CHALLENGES USING CUSTOMER FLOW MANAGEMENT METHODOLOGIES A QMATIC WHITEPAPER 2013 Q-MATIC AB. All rights reserved. Ver 1.0 Abstract

More information

BEYOND. Brands as Platforms Learn how to ride the next wave of digital disruption

BEYOND. Brands as Platforms Learn how to ride the next wave of digital disruption BEYOND Brands as Platforms Learn how to ride the next wave of digital disruption Digital disruption has influenced a shift in focus for consumer packaged goods (CPG) companies. Rather than just concentrating

More information

CONSIDERATIONS IN PRIVATE EXCHANGE MARKETPLACES

CONSIDERATIONS IN PRIVATE EXCHANGE MARKETPLACES Benefitfocus Solution Whitepaper CONSIDERATIONS IN PRIVATE EXCHANGE MARKETPLACES Over the past decade, the popularity and importance of consumeroriented, cost-conscious employee health plans has significantly

More information

WHAT S DRIVING CONSUMER GOODS & SERVICES TO CLOUD?

WHAT S DRIVING CONSUMER GOODS & SERVICES TO CLOUD? WHAT S DRIVING CONSUMER GOODS & SERVICES TO CLOUD? As companies across the Consumer Goods and Services (CG&S) spectrum are building new relationships in the consumer age many are striving to make the move

More information

4 Steps to Maximizing. Customer Lifetime

4 Steps to Maximizing. Customer Lifetime 4 Steps to Maximizing Customer Lifetime Value 1 Customer Lifetime Value is the most underappreciated B2C metric. Underappreciated, you say? We measure customer lifetime value and it s really important

More information

5 DATA-DRIVEN TECH TRENDS SHAPING CUSTOMER EXPERIENCE AND HOW YOUR BUSINESS CAN QUICKLY ADAPT

5 DATA-DRIVEN TECH TRENDS SHAPING CUSTOMER EXPERIENCE AND HOW YOUR BUSINESS CAN QUICKLY ADAPT 5 DATA-DRIVEN SHAPING CUSTOMER AND HOW YOUR BUSINESS CAN QUICKLY ADAPT WHAT S INSIDE HOW DATA DRIVES CUSTOMER 5 DATA-DRIVEN TO THE NEXT LEVEL: 1. Mobile continues to intensify micro-moments 2. Artificial

More information

Smarter Commerce for healthcare and life sciences

Smarter Commerce for healthcare and life sciences IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers

More information

Value unchained. Linking into the network effect of digital platforms. by Miguel Custodio

Value unchained. Linking into the network effect of digital platforms. by Miguel Custodio Value unchained Linking into the network effect of digital platforms by Miguel Custodio Value unchained Changing consumer behaviors, industry convergence and technology innovation are moving industries

More information

RETAIL A QMATIC WHITEPAPER IMPROVING CUSTOMER EXPERIENCES WITH CUSTOMER FLOW MANAGEMENT METHODOLOGIES. Customer Experience Management

RETAIL A QMATIC WHITEPAPER IMPROVING CUSTOMER EXPERIENCES WITH CUSTOMER FLOW MANAGEMENT METHODOLOGIES. Customer Experience Management Customer Experience Management RETAIL IMPROVING CUSTOMER EXPERIENCES WITH CUSTOMER FLOW MANAGEMENT METHODOLOGIES A QMATIC WHITEPAPER 2013 Q-MATIC AB. All rights reserved. Ver 1.0 Abstract More than ever

More information

The Digital Transformation Dilemma

The Digital Transformation Dilemma The Digital Transformation Dilemma CLMVT Forum 2018 AUGUST, 2018 4.92 billion global mobile users in 2017 2/3rd of the world is on mobile devices Technology is transforming the world around us 1.6+ billion

More information

< < CLOSING THE COMPETITIVE OPPORTUNITY GAP DEVELOP YOUR STRATEGY OUR WORLDWIDE PRESENCE OPTIMIZE YOUR SYSTEMS SIMPLIFY YOUR ENVIRONMENT

< < CLOSING THE COMPETITIVE OPPORTUNITY GAP DEVELOP YOUR STRATEGY OUR WORLDWIDE PRESENCE OPTIMIZE YOUR SYSTEMS SIMPLIFY YOUR ENVIRONMENT CLOSING < < PAYMENTS INDUSTRY BY THE NUMBERS These statistics are indicative of a definitive shift that s taking place in the payments market: 1/3 of retail banking revenues will go to new non-bank players

More information

FORBES INSIGHTS RESEARCH REPORT ON THE FUTURE OF MARKETING. Marketing Operations is the Key to Success. In association with:

FORBES INSIGHTS RESEARCH REPORT ON THE FUTURE OF MARKETING. Marketing Operations is the Key to Success. In association with: FORBES INSIGHTS RESEARCH REPORT ON THE FUTURE OF MARKETING Marketing Operations is the Key to Success In association with: A Letter from Leadership In 2016, Aprimo (formerly Teradata Marketing Applications)

More information

DRIVE YOUR OWN DISRUPTION

DRIVE YOUR OWN DISRUPTION DRIVE YOUR OWN DISRUPTION Unleash new growth potential in Industrial Equipment with an intelligent supply chain GET 360 DEGREES ALL-AROUND SMART As your products get smart, your supply chain must get smarter

More information

Retail Trend Monitor. THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017

Retail Trend Monitor. THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017 THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017 TABLE OF CONTENTS 1. Introduction: The evolving retail landscape...3 2. The big retail trends: Which are driving

More information

Integrated Digital Platforms

Integrated Digital Platforms Accenture Interactive Point of View Series Integrated Digital Platforms Flexible technology to meet the consumer challenge Integrated Digital Platforms Flexible technology to meet the consumer challenge

More information

OPTIMISING STORE PERFORMANCE FOR DIGITAL RETAIL JAVELIN GROUP WHITE PAPER

OPTIMISING STORE PERFORMANCE FOR DIGITAL RETAIL JAVELIN GROUP WHITE PAPER OPTIMISING STORE PERFORMANCE FOR DIGITAL RETAIL JAVELIN GROUP WHITE PAPER JAVELIN GROUP JANUARY 2016 DIGITAL STORE OPERATIONS 02 CONTENTS Contents 1 Introduction 03 2 Optimising store operations 04 1 Customer

More information

Meeting the expectations of the mobile customer

Meeting the expectations of the mobile customer IBM Software Thought Leadership White Paper IBM ExperienceOne Meeting the expectations of the mobile customer Strategies for offering a consistent customer experience across channels 2 Meeting the expectations

More information

TECHNOLOGY VISION FOR SALESFORCE

TECHNOLOGY VISION FOR SALESFORCE TECHNOLOGY VISION FOR SALESFORCE 2017 CONTENTS INTRODUCTION 3 AI IS THE NEW UI 5 Experience Above All ECOSYSTEM POWER PLAYS 10 Beyond Platforms DESIGN FOR HUMANS 15 Inspire New Behaviors CONCLUSION 20

More information

PAYMENT SYSTEMS ** EVOLVING PARADIGMS **

PAYMENT SYSTEMS ** EVOLVING PARADIGMS ** PAYMENT SYSTEMS ** EVOLVING PARADIGMS ** Payments Landscape in India Currency in Circulation as % of GDP - 2013 Market Overview Break-up of Non-cash Retail Payments 11.5% 12.5% 7.4% 8.5% 34% 40% 47% 55%

More information

Holiday Shopper Insight 2018

Holiday Shopper Insight 2018 Holiday Shopper Insight 2018 The tools you need to expand your reach this holiday season. Who Will You See Spending This Season? 51% WOMEN 49% MEN 18-24 (19%) 25-34 (26%) 35-44 (21%) 45-54 (17%) 55-64

More information

Global Commerce Review. Spain, Q3 2017

Global Commerce Review. Spain, Q3 2017 Global Commerce Review Spain, Q3 2017 Key Findings Today s shoppers are active on all browsing environments, they don t stay in walled gardens, and they re buying more on-the-go. Optimizing your app lets

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

The Future of Retail Banking

The Future of Retail Banking The Future of Retail Banking Navigating the digital banking revolution The digital banking landscape Market trends Challenges & opportunities Digital transformation with HID Global 43% Mobile phone users

More information

Global Commerce Review

Global Commerce Review Global Commerce Review Key Findings Today s shoppers are active on all browsing environments, they don t stay in walled gardens, and they re buying more on-the-go. Optimizing your app lets you connect

More information

Point of view Digital Business Resilience in Financial Services

Point of view Digital Business Resilience in Financial Services Point of view Digital Business Resilience in Financial Services Abstract This Paper presents a discussion of the new and evolving challenges presented by the accelerating evolution of systems, technical

More information

LOOKING TRAVEL TRENDS. Copyright 2018 Accenture. All rights reserved. TRAVEL TRENDS

LOOKING TRAVEL TRENDS. Copyright 2018 Accenture. All rights reserved. TRAVEL TRENDS LOOKING BACK 2017 TRAVEL TRENDS Copyright 2018 Accenture. All rights reserved. TRAVEL TRENDS 2018 2 For the third year in a row, Accenture Interactive for Travel looks to shed some light on the factors

More information

THE CFO IN AND MEDIA. #CFOReimagined

THE CFO IN AND MEDIA. #CFOReimagined THE CFO IN COMMUNICA TIONS AND MEDIA See how the new CFO is adapting to a changing financial landscape, utilizing transformative new technology to disrupt, innovate and generate value for the communications

More information

SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth

SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth 1 Over the past few years, the supply chain for every business has become exponentially more complex. There are multiple causes.

More information

ARE YOU GOING DIGITAL WITHOUT A NET?

ARE YOU GOING DIGITAL WITHOUT A NET? ARE YOU GOING DIGITAL WITHOUT A NET? Whether your business is embracing new digital technologies or moving to the cloud, your network needs to be up to the task. 2 ARE YOU GOING DIGITAL WITHOUT A NET?

More information

Opportunities & Challenges

Opportunities & Challenges 1 Opportunities & Challenges 1Challenges Arvind Sahay Regional Director, Vinculum MEA 11 th Global Supply Chain and Logistics Summit www.sclgsummit.org Retail & ecommerce Sales Worldwide What are Customers

More information

Future-Proof Your Brand

Future-Proof Your Brand Future-Proof Your Brand Omnichannel Commerce is Rapidly Evolving By 2017, 2.5 billion people will own smartphones and 905 million people will use tablets at home and work nearly three times as many as

More information

ACCENTURE HOME 2.0. Helping Communications Service Providers Capture New Opportunities in Living Services

ACCENTURE HOME 2.0. Helping Communications Service Providers Capture New Opportunities in Living Services ACCENTURE HOME 2.0 Helping Communications Service Providers Capture New Opportunities in Living Services ACCENTURE HOME 2.0: HELPING COMMUNICATIONS SERVICE PROVIDERS CAPTURE NEW OPPORTUNITIES IN LIVING

More information

Guide. Omni-Channel Order Management

Guide. Omni-Channel Order Management Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and

More information

VR MERCHANDISING: A NEW REALITY FOR MARKET RESEARCH

VR MERCHANDISING: A NEW REALITY FOR MARKET RESEARCH VR MERCHANDISING: A NEW REALITY FOR MARKET RESEARCH The optimization of product placement and assortment in-store and on-shelf helps maximize sales and reduce costs. Using mobile VR with embedded eye-tracking,

More information

VIEW 360-DEGREE IS YOUR STANDING IN THE WAY OF NEXT LEVEL CRM?

VIEW 360-DEGREE IS YOUR STANDING IN THE WAY OF NEXT LEVEL CRM? IS YOUR 360-DEGREE VIEW STANDING IN THE WAY OF NEXT LEVEL CRM? WHY YOU NEED TO REGULARLY REVISIT YOUR 360-DEGREE VIEW TO IDENTIFY AND ELIMINATE BLIND SPOTS, PLUS HOW TO DO IT CONTENTS Building Your Next

More information

Accenture Cloud. Retail Execution Create stronger customer connections

Accenture Cloud. Retail Execution Create stronger customer connections Accenture Cloud Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf

More information

Source: Forrester - US Mobile Payments Will More Than Triple By 2021

Source: Forrester - US Mobile Payments Will More Than Triple By 2021 Digital disruption is revolutionizing the payments ecosystem. Traditional payment methods like cash, credit and debit cards, have been upgraded, while new payment methods such as Apple pay, Android Pay,

More information

THE PROMISE SERVICE IT S HERE AND NOW

THE PROMISE SERVICE IT S HERE AND NOW THE PROMISE OF AS-A- SERVICE IT S HERE AND NOW THE PROMISE OF AS-A-SERVICE: IT S HERE AND NOW In 2015, when Accenture and HfS surveyed executives about the maturity of an as-a-service delivery model for

More information

Global Trends. All Channel Retail Paul Hill Solution Director, Retail

Global Trends. All Channel Retail Paul Hill Solution Director, Retail Global Trends All Channel Retail Paul Hill Solution Director, Retail The new bread of shopper: Informed, empowered and always connected Single Channel Multi-Channel Omni-Channel All-Channel Legacy Reality

More information

PUSH POSSIBLE FOR ACTIVE RETAIL

PUSH POSSIBLE FOR ACTIVE RETAIL MANHATTAN ACTIVE OMNI PUSH POSSIBLE FOR ACTIVE RETAIL SIX STRATEGIES TO INCREASE CUSTOMER ENGAGEMENT AND RETAILER PROFITABILITY A CHANGING RETAIL LANDSCAPE More than 7,000 stores have recently closed their

More information

CX Trends Forecast: A Summary of the Top 10 Disrupters

CX Trends Forecast: A Summary of the Top 10 Disrupters CX Trends Forecast: A Summary of the Top 10 Disrupters Driving Results. Consistently What are this year s emerging customer experience trends? Here are the 10 customer experience disrupters that we predict

More information

THE DIGITAL THREAD IMPERATIVE. High tech companies must make the right connections for new growth

THE DIGITAL THREAD IMPERATIVE. High tech companies must make the right connections for new growth THE THREAD IMPERATIVE High tech companies must make the right connections for new growth As the world becomes increasingly digital, high tech companies face a new reality: the speed of innovation is greater

More information

NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers

NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers NETSUITE FOR RETAIL Designed to Satisfy Your Omnichannel Shoppers Why Run Your Retail Business on NetSuite? Today s consumers are more demanding than ever. They want to shop whenever and however they please

More information

GIANCARLO POLI SAMUEL CORRAL PHILIP KYTE

GIANCARLO POLI SAMUEL CORRAL PHILIP KYTE GIANCARLO POLI SAMUEL CORRAL PHILIP KYTE LEADING CORPORATE QUALITY DEPARTMENTS ARE SHEDDING THEIR BIG BROTHER REPUTATION. Known for years as the group that delivered the final yea or nay on products, Quality

More information

Introducing your digital immune system.

Introducing your digital immune system. Digital Diagnostics Introducing your digital immune system. Help diagnose and fix issues that weaken websites and digital properties. Unique, market-leading proprietary software. Better user experience

More information

PUSHING BOUNDARIES IN ECOMMERCE ECOMMERCE REPORT 2016

PUSHING BOUNDARIES IN ECOMMERCE ECOMMERCE REPORT 2016 PUSHING BOUNDARIES IN ECOMMERCE ECOMMERCE REPORT 2016 Despite the challenges of replicating the in-store experience online, online commerce is well positioned to offer most things that shoppers want. Offering

More information

ELISEO BELMONTE. Accenture / Managing Director. The Future of Retail

ELISEO BELMONTE. Accenture / Managing Director. The Future of Retail ELISEO BELMONTE Accenture / Managing Director The Future of Retail Retail is facing its largest transformation wave since 1970 From Processes 80s Content Procurement Slide Option 1 Finance To Data 90s

More information

MOBILE APP. Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM

MOBILE APP. Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM MOBILE APP Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM BANKWORLD MOBILE APP FUTURE READY SOLUTIONS As mobile technology continues to develop

More information

PTC Connected PLM Summary

PTC Connected PLM Summary PTC Connected PLM Summary Series Summary Develop Truly Trend-driven Fashion, Unlock Supply Chain Visibility & Responsiveness, and Improve Customer Experience & Engagement Page 1 of 5 PTC Connected PLM

More information

THE DIGITALLY DEMANDING CONSUMER 2016 CONSUMER TRENDS REPORT

THE DIGITALLY DEMANDING CONSUMER 2016 CONSUMER TRENDS REPORT THE DIGITALLY DEMANDING CONSUMER 2016 CONSUMER TRENDS REPORT INTRODUCTION 2016 s consumer is a digitally savvy shopper who expects to find and receive the products they want, when they want them. To complicate

More information

Money on the move Why the financial sector should deliver more mobile experiences

Money on the move Why the financial sector should deliver more mobile experiences Money on the move Why the financial sector should deliver more mobile experiences A New Financial Space to Stand Out In With the rise of mobile banking, consumers are more open to the idea of managing

More information

Harnessing technology. Delivering change. Accenture Public Service Technology Consulting

Harnessing technology. Delivering change. Accenture Public Service Technology Consulting Harnessing technology. Delivering change. Accenture Public Service Technology Consulting The role of the public service technology organization is evolving rapidly. IT was once a cost center isolated from

More information

BRITISH BUSINESS IN THE DIGITAL AGE

BRITISH BUSINESS IN THE DIGITAL AGE BRITISH BUSINESS IN THE DIGITAL AGE 1 BRITISH BUSINESS IN THE DIGITAL AGE A report into the current and future state of digital commerce in Britain Neil Stewart CEO Salmon The aim of this study is to explore

More information

FRICTIONLESS THAT FITS WHY RETAILERS NEED A FORWARD-THINKING APPROACH TO FRICTIONLESS CHECKOUT

FRICTIONLESS THAT FITS WHY RETAILERS NEED A FORWARD-THINKING APPROACH TO FRICTIONLESS CHECKOUT FRICTIONLESS THAT FITS WHY RETAILERS NEED A FORWARD-THINKING APPROACH TO FRICTIONLESS CHECKOUT THE REINVENTION OF RETAIL While recent rumors of retail s demise may have been greatly exaggerated, there

More information

Accenture Architecture Services. DevOps: Delivering at the speed of today s business

Accenture Architecture Services. DevOps: Delivering at the speed of today s business Accenture Architecture Services DevOps: Delivering at the speed of today s business What is DevOps? IT delivery supporting the new pace of business Over the last 10 years, the nature of IT delivery has

More information

Think of the customer journey Mobile is a must-have POS must get personal Upselling and cross-selling

Think of the customer journey Mobile is a must-have POS must get personal Upselling and cross-selling Digital technology has transformed the world and people s expectations when it comes to many industries, including retail. Many retailers are, however, behind the curve, using technology that cannot deliver

More information

BLOCKCHAIN HOW WILL SIMPLIFY AND TRANSFORM THE SUPPLY CHAIN.

BLOCKCHAIN HOW WILL SIMPLIFY AND TRANSFORM THE SUPPLY CHAIN. HOW BLOCKCHAIN WILL SIMPLIFY AND TRANSFORM THE SUPPLY CHAIN. Second only to finance, supply chain is arguably the fastest evolving area in business technology. Managing inventory, shipping and trading,

More information

CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING

CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE ACCENTURE LIFE INSURANCE & ANNUITY PLATFORM (ALIP) NEW BUSINESS AND UNDERWRITING CONSUMERS ARE DRIVING DIGITAL DISRUPTION, AND THEY WANT MORE

More information

People First: The primacy of people in the digital age. Focus on Pega Technology.

People First: The primacy of people in the digital age. Focus on Pega Technology. Accenture Technology Vision 2016 People First: The primacy of people in the digital age. Focus on Pega Technology. Introuction: People First: Technology to empower the workforce The principal theme running

More information

Leveraging Route-to-Market Approach to Win the Market

Leveraging Route-to-Market Approach to Win the Market Leveraging Route-to-Market Approach to Win the Market APAC Consumer Market Continues to Grow For Fast-Moving Consumer Goods (FMCG) companies, Asia is indisputably the fastest growing market. Accenture

More information

UNDERSTANDING. CLOUD VALUE How to Take Your Cloud Program to the Next Level by Expanding Adoption

UNDERSTANDING. CLOUD VALUE How to Take Your Cloud Program to the Next Level by Expanding Adoption UNDERSTANDING CLOUD VALUE How to Take Your Cloud Program to the Next Level by Expanding Adoption THE CASE FOR EXPANDING CLOUD ADOPTION 3 BREAKING DOWN THE CLOUD VALUE CURVE 4 HOW TO ADVANCE YOUR BUSINESS

More information

INTELLIGENT CUSTOMER ENGAGEMENT REINVENTING SERVICE WITH AI THE POWER OF AI

INTELLIGENT CUSTOMER ENGAGEMENT REINVENTING SERVICE WITH AI THE POWER OF AI INTELLIGENT CUSTOMER ENGAGEMENT REINVENTING SERVICE WITH AI THE POWER OF AI BUSINESS SITUATION CUSTOMER SERVICE UNDER PRESSURE The customer service function is at an inflection point. Companies are still

More information

REIMAGINING ACTIVE RETAIL

REIMAGINING ACTIVE RETAIL REIMAGINING ACTIVE RETAIL Six Strategies That Drive Omnichannel Customer Engagement While Increasing Retailer Profitability Manhattan Active OMNI A CHANGING RETAIL LANDSCAPE ò23% physical Online retailers

More information

Unlocking potential with SAP S/4HANA

Unlocking potential with SAP S/4HANA Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed

More information

2019 Retail C-Suite Viewpoint Survey

2019 Retail C-Suite Viewpoint Survey SURVEY INSIGHTS 2019 Retail C-Suite Viewpoint Survey Executive summary highlights from a global survey of 200+ C-suite leaders on key digital transformation imperatives. SPONSORED BY 1 Global Research

More information

ACCENTURE LIQUID STUDIO MANILA

ACCENTURE LIQUID STUDIO MANILA ACCENTURE LIQUID STUDIO MANILA ACCENTURE LIQUID STUDIO DELIVERING WITH SPEED AND AGILITY ACCELERATE Liquid Studio Manila is an open, collaborative space designed for co-innovation and rapid application

More information

The Executive Guide to Agile BPM for Retail. A readiness assessment

The Executive Guide to Agile BPM for Retail. A readiness assessment The Executive Guide to Agile BPM for Retail A readiness assessment Retailers have traditionally organized their operations by sales channels (store, Web and catalog), with supporting business processes

More information

Channeling Growth. Accenture 2010 Global Survey on Multi-Channel Insurance Distribution

Channeling Growth. Accenture 2010 Global Survey on Multi-Channel Insurance Distribution Channeling Growth Accenture 2010 Global Survey on Multi-Channel Insurance Distribution 2 The path to profitable growth: giving customers a consistently exceptional experience After several years of disappointing

More information

TARGETING LOW & HIGH INCOME CONSUMERS AT RETAIL

TARGETING LOW & HIGH INCOME CONSUMERS AT RETAIL TARGETING LOW & HIGH INCOME CONSUMERS AT RETAIL THERE ARE MANY WAYS FOR MARKETERS TO SEGMENT THEIR AUDIENCE: Age, gender, interest and location being quite common. That said, consumer behavior weighs heavily

More information

Accenture CAS Digital Merchandising Service Giving you the edge on the shelf

Accenture CAS Digital Merchandising Service Giving you the edge on the shelf Accenture CAS Digital Merchandising Service Giving you the edge on the shelf 2 Understanding the market Leading consumer goods manufacturers know the shelf is the battleground where sales are lost and

More information

VALUE ARCHITECTS: TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE

VALUE ARCHITECTS: TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE VALUE ARCHITECTS: DIGITALLY TRANSFORMING FINANCE FOR THE INTELLIGENT ENTERPRISE There s a transformational shift taking place in finance functions. They re moving from recording and reporting on results

More information

DAVID HOLTMANN MICHAEL DENG JOY PETERS

DAVID HOLTMANN MICHAEL DENG JOY PETERS DAVID HOLTMANN MICHAEL DENG JOY PETERS WHEN IT COMES TO EXPANDING INTO EMERGING MARKETS, CONSUMER GOODS MULTINATIONALS CAN T GO IT ALONE. They re not infallible; in fact, they need local help more than

More information

Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten

Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten Can your supply chain avoid extinction? Frank Meuwissen, Markus Hayek and Dr. Stijn-Pieter van Houten Slicing and dicing the supply chain to service ever more diverse and demanding customers has become

More information

E-journey: Digital marketing and the path to purchase

E-journey: Digital marketing and the path to purchase Telecom, Media & High Tech Extranet E-journey: Digital marketing and the path to purchase No.22 RECALL A publication of the Telecommunications, Media, and Technology Practice January 2013 Copyright McKinsey

More information

Beyond Digital Marketing into Digital Selling

Beyond Digital Marketing into Digital Selling Beyond Digital Marketing into Digital Selling David A Hogg Business Manager Watson Commerce, IBM ASEAN 1 ASEAN s demographics particularly its increasingly connected and digitally savvy population positions

More information

AN YOUR SUPPLY CHAIN. Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION?

AN YOUR SUPPLY CHAIN. Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION? AN YOUR SUPPLY CHAIN Frank Meuwissen, Markus Hayek, Dr. Stijn-Pieter van Houten VOID EXTINCTION? Slicing and dicing the supply chain to service ever more diverse and demanding customers has become the

More information

Creating value through the digital energy (r)evolution

Creating value through the digital energy (r)evolution Creating value through the digital energy (r)evolution Creating value through the digital energy (r)evolution The future for energy providers will not be about a single product, process, service or solution.

More information

Global Commerce Review. France, Q3 2017

Global Commerce Review. France, Q3 2017 Global Commerce Review France, Q3 2017 Key Findings Today s shoppers are active on all browsing environments, they don t stay in walled gardens, and they re buying more on-the-go. Optimizing your app lets

More information

Extend your brand reach with M2M

Extend your brand reach with M2M Extend your brand reach with M2M Vodafone M2M solutions for the consumer goods industry m2m.vodafone.com Vodafone Power to you M2M solutions for consumer goods The new shopping landscape The consumer goods

More information

DIGITAL DISRUPTION AT THE DOOR STEPS OF INDUSTRIAL ENTERPRISE. Digitalization 2.0 and Future of Enterprises

DIGITAL DISRUPTION AT THE DOOR STEPS OF INDUSTRIAL ENTERPRISE. Digitalization 2.0 and Future of Enterprises DIGITAL DISRUPTION AT THE DOOR STEPS OF INDUSTRIAL ENTERPRISE Digitalization 2.0 and Future of Enterprises CONTENTS Executive summary Digitalization 2.0 Things are able to communicate Systems are able

More information