Agenda Did you know? 51502MUMENABS 01/15

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2 Agenda Did you know? LiveHealth Online Behavioral Health Online 24-Hour Nurse Line ER vs. Urgent Care Estimate Your Costs Price a Medication Diabetes Prevention Program Health Savings Account 51502MUMENABS 01/15

3 Key terms Deductible The amount you pay each year before your plan starts to pay Copay A flat fee you pay for covered services like doctor visits Coinsurance Your share of health plan costs (a percentage of total allowable cost) after meeting your deductible Out-of-pocket maximum The most you have to pay out-of-pocket each year for health care services. Check your plan details to see if your deductible and copay is part of your Out-of-Pocket maximum Premium The amount you pay to belong to a health plan 33

4 LiveHealth Online Doctor s care at the speed of life.

5 Visit with a doctor online, anytime. From work, at home or on the go. LiveHealth Online: Is available in most states including D.C. Is available 24 hours a day, 7 days a week, 365 days a year Is available anywhere you have a computer or mobile device with Internet access (at home, in the office or on the go) Provides access to in-network, board-certified doctors Allows doctors to eprescribe** utilizing local pharmacies (where applicable) Takes member payments via Visa, MasterCard, American Express and Discover Is secure, convenient and easy-to-use Cost of a PCP office visit- integrated with your medical plans OOP Maximums Register at 5

6 How much does a therapist visit cost? The cost should be similar to what you d pay for an office therapy visit, depending on your benefits, copay or coinsurance. You ll see what you owe before you start a visit and any cost is charged to your credit card. The cost is the same no matter when you have the visit whether it s a weekday, the weekend, evening or a holiday. How do I decide which therapist to see? After you log in at livehealthonline.com or with the app, select LiveHealth Online Psychology. Next, you can read profiles of therapists and psychologists. Once you select the one you would like to see, schedule a visit online or by phone. At the end of the first visit, you can set up future visits with the same therapist if both of you feel it s needed. You always have the choice of the therapist you want to see. 6

7 24/7 Nurseline 77

8 ER vs. Urgent Care 88

9 Estimate Your Costs Different doctors and hospitals may charge different amounts for the same service. So shop around using the Estimate Your Cost tool to see costs based on your own benefits. You can also compare the quality of different procedures. 99

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12 ConditionCare 12 12

13 Diabetes Prevention Program 13

14 QuitLine 14

15 The HSA: Stretch Your Dollar Learn more at

16 Looking for a doctor? Finding one online is fast and easy Use our Find a Doctor tool to look for doctors, hospitals, labs and other health care providers in your Anthem Blue Cross and Blur Shield plan. Check if your favorite doctor is part of your plan, or look for one near you. Avoid getting care from doctors outside of your plan if you can it will cost you more or your plan may not cover it all. 16

17 Real-time claim notifications to members started in January Did you know we receive more than 5 million calls a year from members who just want to find out the status of their claims? So we wanted to make it easier for members to get the information they want and get it faster. That s why we developed What s My Status, an enhancement to our claims process that sends automatic, realtime s or text messages to members to let them know when a claim is received, an another when its approved or denied January 2018, real-time claim notifications will be available for large group members, who have an address registered on our secure member website. Members can get the information the way they want it-right on their smartphone or computer. They can set their preferences to receive text or notifications. Members have asked for real-time messaging, and we're happy to deliver. About 86% of members currently getting these types of notifications say they like it. The messages keep them informed and reduce the need to call Member Services. 17

18 Questions? Thank you!