Corporate Online. Using Account Segmentation

Transcription

1 Corporate Online. Using Account Segmentation Effective as at April 2015

2 Westpac Corporate Online is an internet-based electronic platform, providing a single point of entry to a suite of online transactional services specifically designed for major Australian, New Zealand and international corporations and government bodies. By working closely with customers like you, Westpac has developed Corporate Online as a portal environment that delivers greater control, productivity and flexibility to your business. Control how your organisation uses Corporate Online, including which applications and features staff members can use and which accounts and services they have access to. Increase productivity by getting straight to work with Corporate Online s easy-to-use interface and simple workflows. Use Corporate Online s flexibility to create a setup that matches your business needs and can grow and change as your business does. Corporate Online employs a best of breed security model, using a range of protective technologies to guard your organisation s information and to assist you in better managing the risks of fraudulent activity. These include 128bit encryption and SecurID Tokens For detailed information on Corporate Online s extensive security features, please ask your Westpac representative. This user guide forms part of your Agreement with us and provides information for your use of this product within Westpac Corporate Online. Certain words used throughout the user guide may have a defined meaning in the Glossary. Copyright 2015 Westpac Banking Corporation ABN AFSL and Australian credit licence

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5 This guide describes how to use the Account Segmentation functionality of Westpac Corporate Online. It is one of a suite of guides that cover the wide range of applications and features that are available through Corporate Online. Where can I find a copy of this guide? The most up-to-date versions of this and other Corporate Online user guides can be found on the User Guides page of Corporate Online. Click on a link to display the user guides for that application If you must print this document, always download the PDF from Corporate Online then print from that: don t print a saved PDF or photocopy a paper copy as it may not be current. What else should I read? What if I m in a hurry? As well as reading this guide, we strongly recommend you read: Introducing Corporate Online, which covers topics such as logging on and security Using Accounts, which covers the remainder of the Accounts application. If you need information in a hurry, you might like to start with the following sections: A Quick Tour of Some Account Segmentation Screens on page 9 Quick Reference Account Segmentation Basics on page 72 There is an index at the back of the guide.

6 It s like a cash book Account segmentation allows you to split a single Westpac account into meaningful segments in a way that mirrors how you model your business. A segment might contain all the transactions for a product line, a project, or a business unit. Account segmentation works in a very similar way to a simple column cash-book. Using this cash-book analogy, account segments compare to cash-book columns. Under a segmentation arrangement, each of the transactions that appears in your transactional account appears in one of the account s segments (columns). Transactions can be moved between segments (columns) or split across more than one segment. Adjustment transactions (journal entries) can also be created. You can open and close segments as required and even allocate interest from the transactional account to particular segments automatically. Mirror your business model Consider the following sample transactional account statement. AUD TRADING ACCOUNT DATE TRANSACTION DEBIT CREDIT BALANCE 15Oct DEPOSIT Oct DEPOSIT Oct WITHDRAWAL Oct WITHDRAWAL Oct DEPOSIT Segment One $5 Segment Two $5 Segment One (all) Segment Two (all) Suppose the business activity on this account covers business from two entities within your organisation. These could be shops, locations, products, venues, subsidiaries, or anything else you may want to use to segment your business. By applying segmentation to this account, you could view your single transactional account as a number of segments, one for each business entity. For example: AUD TRADING ACCOUNT SEGMENT: UNALLOCATED DATE TRANSACTION DEBIT CREDIT 15Oct WITHDRAWAL Oct DEPOSIT DATE TRANSACTION SEGMENT: DEBIT SEGMENT ONE CREDIT BALANCE 15Oct DEPOSIT DATE TRANSACTION DEBIT CREDIT 15Oct DEPOSIT Oct WITHDRAWAL Oct DEPOSIT Oct WITHDRAWAL Oct DEPOSIT Oct DEPOSIT SEGMENT: SEGMENT TWO DATE TRANSACTION DEBIT CREDIT 15Oct DEPOSIT Oct WITHDRAWAL Segmentation doesn t change your account Account segmentation can provide a segmented view of any standard Australian dollar Westpac transactional account. This segmented view is visible only through the segmentation features (e.g. View segments). In other parts of Corporate Online (e.g. View transaction information in Accounts) a segmented account will appear exactly as normal.

7 Control who sees what Some restrictions Segmentation features Account segmentation does not affect your transactional account in anyway. It exists only in Corporate Online Accounts as a more meaningful way of viewing the account. Account segmentation allows you to control which segments each of the Corporate Online users in your organisation can see. Only users with access to the segmented account and the segmentation features can view the segments. If they have access to the account but not the segmentation features, they will see the transactional account as normal. In addition, you can restrict which segments each of the segmentation users can see. Segmentation works only on Australian dollar Westpac transactional accounts domiciled in Australia. Segments work only on individual accounts. Segments cannot run across multiple accounts. Each transactional account can have only one segmentation arrangement under Corporate Online. The account segmentation functionality is broken down into a number of features to allow you to manage which tasks can be performed by which users in your organisation (according to their job role). The features are: Feature (as allocated in Administration) View and print account segmentation information Adjustments A relevant user guide topic to get started Viewing and Browsing Segments on page 11 Reports on Segments on page 20 Adjustment ( journal ) transactions on page 13 Move transactions Moving transactions on page 16 Split transactions Split transactions on page 18 Manage segment level segmentation setup Manage account level segmentation setup Export account segmentation information Prepare segment accounts for export Managing Segmentation Arrangements on page 39 Managing Segmentation Arrangements on page 39 Procedure: Exporting the requested file on page 31 Procedure: Requesting an export file on page 29 These features are allocated to users by your Corporate Online administrators.

8 User access to segmentation To be able to use Account segmentation you will require: access to segmentation features, granted by your Corporate Online administrators access to an account group containing the segmented account (via an office), granted by your Corporate Online administrators access to the specific segments they are to work with, granted by whoever manages the segment setup. Segmentation fees and charges Each open segment (whether customer-initiated or Westpac-initiated) attracts a fee. If a segmented account is accessible in more than one office in your Corporate Online setup, the segmentation fees are incurred in each office in which the account is listed. Fees are billed to the office through which the segmentation arrangement is accessed. For more information on fees and charges, refer to the Corporate Online Terms and Conditions (available from the Westpac internet site) or talk to your Westpac representative. Segmentation history Segmentation data (transactions that appear in a segmented account in an active arrangement) is held for 24 months. The start date of a new segmentation arrangement can be backdated to a maximum of 100 calendar days

9 This section gives you a quick tour of two of the screens you will encounter when using the Account segmentation features. From the Accounts menu, select View > Segments. Corporate Online displays the View segments screen, which shows all segments assigned to you for the currently selected account. For example: Click on a column header to sort segments by that value Use the Office and Account dropdown lists and the Calendar to filter the segment list displayed Select the number of segments to display per page. Click on a Segment ID to view the transactions in that segment. Click to search for transactions. Click to preview then print. For more information on using the features shown, see: Searching for segment transactions on page 68 Filtering transactions on a list screen on page 64 Printing with Print preview on page 66 To use this screen, you need access to the Accounts > View and print account segmentation information feature, the segmented account, and the relevant segments in that account.

10 From the Accounts menu, select Manage > Segment transactions. Corporate Online displays the Manage segment transactions screen, which shows all transactions for the current filter. For example: Use the Office, Account and Segment drop-down lists to filter the transactions displayed. Use the Calendars to set a date After changing the filter, click to refresh the screen. Click on a transaction link to view that transaction s details Use the clear button to reset after a search. Select the number of transactions to display per page. Click to create new transactions between segments Select transaction(s) to move or split by ticking the checkboxes. For more information on using the features shown, see: Filtering transactions on a list screen on page 64 Procedure: Creating an adjustment on page 14 Procedure: Moving a transaction from one segment to another on page 16 Procedure: Splitting a transaction between segments on page 18 To use this screen, you need access to one or more of the following features: Accounts > Adjustments, Accounts > Move transactions, or Accounts > Split transactions. You also need access to the segmented account, and the relevant segments in that account.

11 To view or browse segmented accounts, segments, and the segment transactions, use the View segments screen (from the Accounts menu, select View > Segments). See The View segments screen on page 9. Many of the screens include links to more information. Use these links to navigate to screens containing more detailed information, then use a button to navigate back. For example, there are links that take you to segment information and transaction information You can add comments to a transaction from the transaction information screen (see Procedure: Adding comments to transactions on page 11). Remember that you cannot use your internet browser s back button to return to the screen on which you clicked such a link. Always use Corporate Online s navigation buttons. For example, there may be buttons that take you to a specific screen or back to the previous screen Use this procedure to add a comment to a transaction in a segment account. Comments on segment transactions can be included in segment reports and segment exports. Comments on segment transactions do not appear in any Accounts view of the transaction. It is possible for a transaction to have both segment comment (added via View > Segments) and an Accounts comment (added via View > Accounts). To perform this procedure, you need access to the Accounts > View and print account segmentation information feature, the segmented account, and the relevant segments. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > View > Segments.

12 Corporate Online displays the View segments screen. 2. Find the transaction you want to add a comment to. Either use the Search facility (see Searching for segment transactions on page 68) Or click on a segment link, set a filter (see Filtering transactions on a list screen on page 64), then click on a transaction link. Corporate Online displays the Segment transaction information screen, which shows transaction details. For example: 3. Enter a comment into the comments field, then click the Save comments button. Corporate Online displays a confirmation dialog. 4. Click the OK button.

13 Manage segment transactions includes the following features: Create adjustments Move transactions Split transactions. These can be used to make manual adjustments to segment balances and amend which segments transactions appear in. Your Corporate Online administrator can manage user access to each of these features individually. The adjustment feature allows you to post a zero-sum set of transactions (i.e. with a net value of zero) to any number of segments. An adjustment is the segmentation equivalent of a journal or contra entry in bookkeeping. The balance of the adjustment must always be zero. The value date is the same for all transactions in the set and can be backed dated as far back as the first business day of the previous month. For example, suppose we need to adjust our segment balances by debiting $20 from the balance of the unallocated segment, and crediting $10 each to the Mudgee Shop and Dubbo Shop segments. Before Adjustment: After Adjustment: SEGMENT: UNALLOCATED SEGMENT: UNALLOCATED DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct TFER Oct DEP DR $20 15Oct TFER Oct DEP Oct ADJ X transaction inserted SEGMENT: MUDGEE SHOP SEGMENT: MUDGEE SHOP DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct DEP Oct TFER CR $10 15Oct DEP Oct TFER Oct ADJ X transaction inserted SEGMENT: DUBBO SHOP SEGMENT: DUBBO SHOP DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct DEPOSIT Oct DEPOSIT CR $10 15Oct DEPOSIT Oct DEPOSIT Oct ADJ X transaction inserted To process the adjustment, Corporate Online inserts new transactions into each of the relevant segments using the details entered on the Adjustment screen. The net effect of the adjustment across all segments for this account is NIL. Corporate Online permits only one from transaction, but as many destination transactions as you have segments. You can include an amount for the from segments in the destination segments.

14 Use this procedure to create a set of adjustment transactions. To perform this procedure, you need access to the Accounts > Adjustments feature, the segmented account, and the relevant segments in that account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment transactions. Corporate Online displays the Manage segment transactions screen. 2. Click the Create adjustment button (at the bottom right of the screen). Corporate Online displays the Create adjustment screen with the Enter from segment details section. For example: 3. Enter the details of the from transaction for the adjustment Field Transaction date Segment Description Amount Notes Adjustments can be dated on any business day from the first business day of the previous month to the business day prior to today. Select the segment in which to insert the from transaction. Enter the description for the from transaction of the adjustment. Corporate Online will calculate the amount of the from leg of the adjustment after you enter the destination transactions. then click the Continue button.

15 Corporate Online displays the adjustment summary screen. For example: 4. To create a destination transaction, click the Add transactions button. Corporate Online displays the Enter destination segment details section. For example: Enter the transaction details Field Transaction date Segment Transaction type Amount Description Notes Corporate Online will use the same date as the from transaction. Select the segment in which to insert the destination transaction. Each segment may be selected only once per adjustment. Select credit or debit. An adjustment may contain a mixture of both. Enter the amount in dollars. Enter the description for this transaction of the adjustment. then click the Continue button. Corporate Online displays the adjustment summary screen, which now includes the destination transaction just added. The total of the destination transactions is shown at the bottom (this is the amount that will be posted in the from transaction ). For example: To add additional destination transactions, repeat step 4. You can add as many destination transactions as segments you have access to.

16 5. When you have added all the destination transactions for this adjustment, click the Submit button. Corporate Online processes the adjustment, then displays the Split transaction confirmation screen. You have created an adjustment. Moving transactions allows you to reallocate a transaction from one segment to another segment within an account. Moving a transaction leaves no history in the source segment. All other details of moved transactions (e.g. date, amount) remain unchanged. For example, suppose we need to move a $50 transaction in the unallocated segment to the correct segment, the Mudgee shop segment. Before Move: After Move: SEGMENT: UNALLOCATED SEGMENT: UNALLOCATED DATE TRANSACTION DEBIT CREDIT 15Oct TFER Oct DEP Move DATE TRANSACTION DEBIT CREDIT 15Oct TFER transaction deleted SEGMENT: MUDGEE SHOP SEGMENT: MUDGEE SHOP DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct DEP Oct TFER Oct DEP Oct TFER Oct DEP transaction inserted To process the move, Corporate Online deletes the transaction from the source segment (unallocated) and inserts it into the destination segment (Mudgee Shop). If you find you need to move a lot of transactions, you may need to review the rules for the segment. Transactions with a value date prior to the first business day of the previous month cannot be moved. Use this procedure to move a transaction from one segment to another. To perform this procedure, you need access to the Accounts > Move transactions feature, the segmented account, and the relevant segments in that account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment transactions. Corporate Online displays the Manage segment transactions screen.

17 2. Find the transaction you want to move by using the selection fields (office, account, segment, dates) and the Update transaction button (see Filtering transactions on a list screen on page 64). 3. Select the transaction to move (by ticking the checkbox for that transaction) then click the Move transactions button. To move more than one transaction at a time, select more than one transaction. Corporate Online displays the Move transaction screen. For example: 4. Review the transaction(s) selected to move, select the destination segment, then click the Submit button. If this screen includes transactions you now realise you didn t mean to move, un-tick them. Corporate Online processes the move, then displays the Move transaction confirmation screen. You have moved a transaction(s).

18 Split transactions allows you to allocate a single transaction across multiple segments within an account. After the split, the source transaction remains and a reversing transaction is added to that segment. Split transactions retain the date of the original transaction. For example, consider splitting a $50 transaction in the unallocated segment across the Mudgee shop segment ($15) and the Dubbo shop segment ($35): Before Split: After Split: SEGMENT: UNALLOCATED SEGMENT: UNALLOCATED DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct TFER Oct DEP DR $50 15Oct TFER Oct DEP Oct SPLIT to transaction inserted SEGMENT: MUDGEE SHOP SEGMENT: MUDGEE SHOP DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct DEP Oct TFER CR $15 15Oct DEP Oct TFER Oct SPLIT X transaction inserted SEGMENT: DUBBO SHOP SEGMENT: DUBBO SHOP DATE TRANSACTION DEBIT CREDIT DATE TRANSACTION DEBIT CREDIT 15Oct DEPOSIT Oct DEPOSIT CR $35 15Oct DEPOSIT Oct DEPOSIT Oct SPLIT X transaction inserted To process the split, Corporate Online adds a transaction to reverse the original unallocated transaction (from credit to debit) and adds Split into n segments to its description, then inserts the matching debit transactions into the relevant segments using the description supplied on the split screen. The net effect of the split across all segments for this account is NIL. Transactions with a value date prior to the first business day of the previous month cannot be split. Use this procedure to split a transaction in one segment into two or more transactions. To perform this procedure, you need access to the Accounts > Split transactions feature, the segmented account, and the relevant segments in that account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment transactions. Corporate Online displays the Manage segment transactions screen.

19 2. Find the transaction you want to split by using the selection fields (office, account, segment, dates) and the Update transaction button (see Filtering transactions on a list screen on page 64) 3. Select the transaction to split (by ticking the checkbox for that transaction) then click the Split transaction button. Corporate Online displays the Split transaction screen. For example: 4. Confirm the destination segment details by entering the amounts, selecting credit or debit, and entering a description against the relevant segments. The total of the destination amounts must equal the amount of the original transaction but in the opposite direction. You can include an amount to be split back into the segment of the original transaction. The Difference field at the bottom must equal ZERO before you can continue past this screen. 5. When the difference between the destination amounts and the original transaction amount is zero, click the Submit button. Corporate Online processes the split, then displays the Split transaction confirmation screen. Alternatively, click the Cancel button if you don t want to proceed. You have split a transaction.

20 Corporate Online Reports allows you to schedule regular reports on your segments that Corporate Online delivers as PDF (Adobe Portable Document Format) files for printing, saving, or ing. When creating a report, you can choose to have your report PDFs generated on a regular reporting cycle (e.g. daily, weekly, fortnightly, monthly) or created on request. Report PDFs generated on a regular reporting cycle are made available from 7.00am (AEST). Report PDFs generated on request are available not more than 15 minutes after the request. All report can be generated on request. This is important when reporting on segments as it is common to manage segment data (e.g. by splitting transactions, adding comments) before reporting on it. Reports can be requested more than once (to reflect any subsequent amendments). Historical report PDFs can also be requested for any previous reporting cycle period where data is available in Corporate Online to include in the report (even if the report was created with a reporting cycle). For example, after you create a weekly report available every Monday, you can produce a historical weekly report PDF for any previous Monday (as long as data is available). You can manage or view only those reports that report on account groups and segments you have access to. Once a PDF report is downloaded, anyone (including non-corporate Online users) can potentially view it and it is the organisation s responsibility to maintain the security and integrity of the data. If you create a monthly report for a day after the last date of the month, the reports will be generated on the last day of the month. For example, if a report is due on the 31 st it will be printed on 31 August, 30 September, 31 October, et cetera. If you prefer, create your monthly to be available on the last day of the month. Corporate Online Reports are done in three stages: (i) creating the report (think of it as a template or a schedule) (ii) requesting an on request or historical report (this stage may not be required) (iii) viewing a report PDF generated (which you may have to request). Use this procedure to create a report. To create a report you ll need access to: the Accounts > View and print account segmentation information feature an office and an account group that includes the segmented account those segments you want to include in the report. We ll assume you re signed in and using the Accounts application:

21 1. From the left-hand menu, select Manage > Reports. Corporate Online displays the Manage reports screen. 2. Select the office you want to create the report in. 3. Click the Create button (at the bottom of the screen). Corporate Online displays the Report details screen. 4. Select the details of the report you want to create Field Office Description Report type Generate Make available Retain for Notes You must select the office before you click the Create button! Enter a meaningful name for this report. This is the name that will appear on the View screen for the PDFs generated for this report. Select the type of report to produce. For more details on what is in each report, see reports are available? on page 27. Select how often you want Corporate Online to generate this report. This will affect how much data is included in each PDF (e.g. a daily report will contain a day s data). Select when you want Corporate Online to make this report available (e.g. generate a monthly report on the 1 st of the month). If you choose on request no PDFs are generated automatically: you ll need to request a report each time you want one. You can request these reports at any time, provided the segment data is still available in Corporate Online. The PDFs generated by this report will be retained for 100 days then click the Continue button.

22 5. Specify the account and segments to report on. (a) Select the account to report on (there s usually only one) from the drop down list. (b) Tick the segments to include in the report (or all) You will see only those segments you have access to. For reports such as Customer-initiated transactions which report on all segments, the segment check boxes will be greyed out. (c) When you have specified the account and segments for your report, click the Continue button. 6. What happens next depends on the type of report you are creating, and what additional information Corporate Online needs you to specify. Complete the details and click the Continue button on each screen. Corporate Online saves the details of your new report. If your report is not on request, Corporate Online will generate PDFs overnight as they fall due (check when this is on the Next due column on the Maintain reports screen). PDFs for dates in the past can be created on request. Corporate Online Reports are done in three stages: (i) creating the report (think of it as a template or a schedule) (ii) requesting an on request or historical report (this stage may not be required) (iii) viewing a report PDF generated (which you may have to request). Use this procedure to request a report PDF for a report you have created as on request or to request an historical report for a date in the past.. To request a report PDF you ll need access to: the Accounts > View and print account segmentation information feature an office and an account group that includes the segmented account those segments included in the PDF you want to request. We ll assume you re signed in and using the Accounts application:

23 1. From the left-hand menu, select Manage > Reports. Corporate Online displays the Manage reports screen. 2. Select the office the report was created in, select the report you want to request, then click the Request report button. 3. Use the calendar to set the end date for the report (if required), then click the Submit button. Corporate Online generates the requested PDF, which will appear on the View >> Reports screen within the next ten minutes. Corporate Online Reports are done in three stages: (i) creating the report (think of it as a template or a schedule) (ii) requesting an on request or historical report (this stage may not be required) (iii) viewing a report PDF (generated either automatically or by your requesting it). Use this procedure to view a report PDF. To view a report PDF you ll need access to: the Accounts > View and print account segmentation information feature an office and an account group that includes the segmented account those segments included in the PDF you want to request.

24 We ll assume you re signed in and using the Accounts application: 1. From the left-hand menu, select View > Reports. Corporate Online displays the View reports screen. 2. If you need to change the list of PDF reports being displayed, change the search criteria then click the Update list button. The start and end dates filter the list of PDFs based on the date each individual PDF was created. 3. Click the link of the report PDF you want to view. For example: Corporate Online displays the PDF in a new browser window. 4. Use the Adobe Reader functions to perform one or more of the following actions: To print the PDF, click the print icon on the Adobe Reader tool bar. To save the PDF, click the save icon on the Adobe Reader tool bar Once a PDF leaves Corporate Online, you are responsible for its safe keeping. If you have trouble displaying PDFs, see Error! Reference source not found. starting on page Error! Bookmark not defined..

25 Use this procedure to amend a report s description, retention period, segment account and segment list, fields, sort order, and transaction filter. Report details (report type, generation cycle etc.) cannot be amended; instead, delete the report, then create a new one with the correct details. To amend a report you need access to: the Accounts > View and print account segmentation information feature an office and an account group that includes the segmented account those segments included in the report you want to amend. We ll assume you re signed in and using the Accounts application: 1. From the left-hand menu, select Manage > Reports. Corporate Online displays the Manage reports screen. 2. Select the report you want to amend then click the Amend button. Corporate Online displays the report details (over one or more screens). 3. On each screen, amend the report s details, then click the Continue button. Corporate Online amends the report. Any existing PDFs will not be amended (but you can request new report PDFs that will reflect the new details). If you amend the report name, existing reports will be appear under the new name.

26 Use this procedure to delete a report. Deleting a report also deletes any report PDFs generated or requested under it. To delete a report you need access to: the Accounts > View and print account segmentation information feature an office and an account group that includes the segmented account those segments included in the report you want to delete. We ll assume you re signed in and using the Accounts application: 1. From the left-hand menu, select Manage > Reports. Corporate Online displays the Manage reports screen. 2. Select the report you want to amend then click the Delete button. Corporate Online displays the Delete report confirmation screen. 3. Check this is the report you want to delete, then click the Delete now button Corporate Online deletes the report. Any PDFs generated or requested under this report are also deleted.

27 The following report types are available for segmented accounts and segments: Report type Reporting cycles Reporting on Report contains Customer initiated transactions Segment interest Daily on request* Daily on request* All segments Selected segments For each adjustment and split: Transaction date Segment details Description User who created transaction For each segment selected: Segment details Credit interest rate Debit interest rate Accrued credit interest Accrued debit interest as well as segment interest totals. Segment summary Daily on request* Selected segments For each segment selected: Segment details Opening balance Value and number of debits Value and number of credits Closing balance as well as segment totals. Segment list Segment transaction list Daily on request* Daily Weekly Fortnightly Monthly on request* Selected segments Selected segments For each segment selected: Segment details Opening balance Value of debits Value of credits Movement Closing balance as well as segment totals. For each segment selected: Account name and number Segment name Opening and closing balance Transactions for the reporting period, that match the search parameters. For each transaction: Date Description Tran code Either serial number and amount Or value (debit and credit columns)

28 Report type Reporting cycles Reporting on Report contains Segment transaction list (user defined) Daily Weekly Fortnightly Monthly on request* Selected segments For each segment selected: Account name and number Segment name Opening and closing balance Transactions for the reporting period, that match the search parameters. For each transaction, user choice of : Date Description Comments Tran code Serial number Value (debit and credit columns) Segment transaction list (with comments) Daily Weekly Fortnightly Monthly on request* Selected segments For each segment selected: Account name and number Segment name Opening and closing balance Transactions for the reporting period, that match the search parameters. For each transaction: Date Description and comments Tran code Value (debit and credit columns) Segment transaction list (with running balance) Daily Weekly Fortnightly Monthly on request* Selected segments For each segment selected: Account name and number Segment name Opening and closing balance All transactions for the reporting period, For each transaction: Date Description Tran code Value (debit and credit columns) Running balance

29 Export allows you to download segment information from Corporate Online to a local or network drive for importing into compatible software systems (e.g. your accounting system). Note that segment exports work differently to accounts export schedules. No schedules are created and each export is done on request as a one off. Files cannot be merged. Exporting segments is done in two phases: requesting an export file downloading (exporting) the requested export file. Requests for exports always include all segments and can be made for a range of dates. Exports can then be downloaded for one or more segments, for the dates requested. Requests are processed on demand and Corporate Online will action most requests within a few minutes (depending on the amount of data). You may only request and export segment data if you have access to the segmented account in at least one office. You may only request and export those segments you have access to. Segmentation information can be exported in the following formats: Format (data type) Comma separated values (CSV) Comma separated values (CSV) - balances only Comma separated values (CSV) - transactions only Westpac format (BRS) SAP Multicash format (SAP) Notes A text file with transaction data fields separated by commas. This format is ideal for importing into Microsoft Excel & Microsoft Access This format is identical to CSV, but only balance information is included in the exports generated. This format is identical to CSV, but only transactions (no balances) are included in the exports generated. A Westpac proprietary format commonly used by Financial Management systems for account reconciliation. Transaction description limited to 42 characters. BRS stands for Balance Reporting System For customers using SAP financial management system. SAP Multicash format produces two output files: a balance or B file, and a transaction or T file. Specifications for these file formats are available from your Westpac representative. Use this procedure to request an export file which you can then download (see Procedure: Exporting the requested file on page 31). To perform this procedure you need access to the Accounts > Prepare segment accounts for export feature, an office, and the segmented account you want to export.

30 Start from anywhere in the Accounts application: 1. From the left-hand navigation menu, select Accounts > Export > Segments. Corporate Online displays the Export segments screen. 2. Click the Request export file button (at the bottom of the screen). Corporate Online displays the Export segments Request export file screen. For example: 3. Enter the export schedule details Field Account Export format Start date, End date Notes Select the segmented account to export. All segments will be included. Select the format for the export type of report to produce from the drop down list. See Export formats (data types) on page 29 for more information. Use the calendars to set a date range for the export. Retain for The export files generated by this request will be retained for 100 days. then click the Submit button. Corporate Online displays the Request export file confirmation screen. 4. Click the OK button.

31 Corporate Online generates the requested export. Use this procedure to export the segment data you previously requested (see Procedure: Requesting an export file on page 29). Once the data leaves Corporate Online, you will be responsible for its safe keeping and data integrity. To perform this procedure you need access to the Accounts > Export account segmentation information feature, an office, the segmented account, and those segments you want to export. Start from anywhere in the Accounts application: 1. From the left-hand navigation menu, select Accounts > Export > Segments. Corporate Online displays the Export segments screen. 2. Select criteria for the exports to display, then click the Update list button. Corporate Online displays any exports that match the selection criteria. For example: 3. EITHER (a) Export all segments you have access to: Select the file you want to export then click the Export button. Go to step 4. OR (b) Choose the segments you want to export: Click the file you want to export

32 Corporate Online displays the Export segments Segments screen. For example: You will only see those segments you have access to. Select the segments you want to export, then click the Export selected segments button. Go to step 4. If you have selected segments that have already been exported from this export file, Corporate Online displays a warning. Click OK. 4. Corporate Online displays the Download being processed screen. For example: Shortly after this, Corporate Online displays a File download dialog. Wait for it to appear. For example: 5. Click the Save button on the File Download dialog.

33 Corporate Online displays a Save As dialog. For example: 6. Navigate to the appropriate location on your network or local drive, alter the file name if appropriate (the one offered is unique), then click the Save button. Corporate Online exports the data to the specified location. This may take some time, depending on your internet bandwidth and the size of the file. You can perform other tasks while the file is downloading. This dialog closes when the download is complete. If the export data type is SAP Multicash, there is a second file to download. Repeat steps 6 and Meanwhile, underneath these dialogs Corporate Online is still displaying the Download being processed message. For example: When you have initiated the download (steps 6 and 7 ), click the OK button on the Corporate Online Export screen.

34 Corporate Online updates the status of the segments and the export to Exported. Corporate Online allows you to re-export data you have already exported, but it will warn you at the time. Files remain available to export for 2 years.

35 This section introduces the key concepts you need to be familiar with to create and manage the segmentation arrangements for an account. Corporate Online allocates every transaction in a segmented transactional account to the correct segment automatically by matching each transaction against a set of rules that are defined for each segment. This collection of segments and rules defines a segmentation arrangement. There are two types of segments, each with their own particular rules: Westpac-initiated segments customer-initiated segments The two types of segments incur different fees. Westpac-initiated segments Westpac-initiated segments rely on a special type of account called a segment account. For most purposes, a segment account is like any other transactional account. It has a BSB and account number. You and your customers can make deposits into it. Through Corporate Online you can make payments from it. All transactions against the segment account are redirected to your main transactional account and appear on the statement of the main transactional account, not the segment account. However, in Corporate Online you can establish a Westpac-initiated segment that allows you to view the segment account as if it were a normal account. Each segment account can be allocated to only one segment. Many customers use segment accounts as a convenient way of segregating their transactions according to their preferred business model while still only operating one transactional account. Customer-initiated segments Customer-initiated segments rely on rules defined by the customer to allocate transactions. The following types of rules can be defined for a customer-initiated segment: Rule Cheque number or range Deposit serial number or range Transaction code Transaction description Description Any paper-based transaction with a cheque number in the specified range is allocated to the segment. Any paper-based transaction with a deposit serial number in the range will be allocated to the segment. All transactions with the specified transaction code are allocated to this segment, provided they are below the rule limit (if specified). All transactions with a description that partially matches the specified description are allocated to this segment.

36 Order of Precedence for Segment Rules As you create or amend a segmentation arrangement, Corporate Online checks to make sure a particular rule applies only to one segment. For example, a transaction code rule for a particular code (e.g. 050 Deposit) cannot be defined for two segments of the same account. However, some rules conflicts are still possible. For example, a transaction code rule for an 050 Deposit may allocate a transaction to one segment whilst a deposit serial number rule would allocate the same transaction to a different segment. To avoid any potential conflict, Corporate Online applies segment rules in a defined order of precedence. The first rule to successfully allocate a transaction wins. The order is: BSB and Account number (for Westpac-initiated segments) Transaction Code rules Cheque number range/deposit serial number range rules Transaction description rules The unallocated segment Every transaction in the transactional account must appear in a segment, but often there are transactions that don t match any of the rules for the defined segments. Such transactions are placed in a segment called unallocated, there they await manual allocation by the customer. All segmentation arrangements have an unallocated segment. Transactions in the unallocated segment can be moved manually to the correct segment. See Moving transactions starting on page 16 Interest Calculator Account segmentation includes a number of flexible features for calculating interest for segments (interest calculator) or distributing accrued interest to a segment (control money). Interest is calculated overnight and accrued. It is not done in real time. The accrued figure displayed on the summary tab of the View segment screen is the accrued interest for that segment as of the last overnight calculation. Interest is posted to segments on the last business day of the month and includes all interest accrued from the last business day of the previous month to the penultimate business day of the current month. When a segment is closed, interest is recalculated on the closing balance. Any changes to the interest allocation setup (e.g. type, rate) made in the middle of the interest cycle (i.e. during the month) result in the interest being recalculated for the whole of that cycle. Interest is defined for each segment with that segment s rules. Interest calculator calculates interest for each segment based on the debit and credit interest rates assigned either to each individual segment (using interest categories) or set for all segments in the arrangement. Interest calculator interest is virtual interest and exists only in the segment layer: it is totally independent of your transactional account. When Corporate Online posts interest calculator amounts to the individual segments, it also posts a matching contra entry for the total interest to the unallocated segment.

37 Control Money For segment level rates, you first define an interest rate table containing a list of interest categories, then assign an interest category from that table to each of the segments for which interest is to be calculated. Interest categories are assigned to a segment as a rule, using the same screens as for other segment rules. Control money distributes any interest accrued on the transactional account to each segment according to the balance of the segment. Each segmentation arrangement has a starting date which is defined when the segmentation arrangement for the account is setup. Once defined, the start date cannot be changed. A starting date can be back dated 100 historical calendar days. All transactions made against the segmented account on or after the segmentation starting date will appear in a segment. When defining a segmentation arrangement, the starting balances for each segment are set. The net balance of all segments must equal the balance of the transactional account on the starting date. Once defined, starting balances cannot be altered. Segments added at a later date (i.e. after the segmentation starting date) will always have a starting balance of zero.

38 There are many stages in implementing a new segmentation arrangement, which are outlined in following procedure. This is intended as a guide only. Speak with your Westpac representative Always discuss any new segmentation arrangement with your Westpac representative. They can offer assistance in: designing an appropriate segmentation arrangement to meet your needs arranging for segmentation features to be made available to your organisation (if you don t already have them) initiating the establishment of any segment accounts you may require. Once any paperwork for the new features is completed and you have the BSB and account numbers for any new segment accounts, you can begin work in Corporate Online. Perform administration tasks Your Corporate Online administrators need to perform a number of tasks in Administration to allow the relevant users in your organisation to access the segmentation features and the account to be segmented. These tasks include: allocate the segmentation features to those users who require it ensure at least one user has access to the Manage account level segmentation setup feature, or no-one will be able to define a segmentation arrangement flag the account to be segmented as Account segmentation enabled (under Account details) within Accounts, list the account to be segmented in at least one group in an office ensure all users who will access segmentation have access to the account to be segmented via at least one group and office. For more information on these tasks, refer to the Administration user guides. Create a segmentation arrangement Work with segments A user with the Manage account level segmentation setup feature and access to the segmented account through an office can now create a segmentation arrangement. See Procedure: Creating a new segmentation arrangement starting on page 42. Once the segmentation arrangement has been put in place all that is left to do is your ongoing work with segments. This may include: Viewing and Browsing Segments (starting on page 11) Managing Segment Transactions (starting on page 13) Reports on Segments (starting on page 20) Exporting Segment Information (starting on page 29) Managing Segmentation Arrangements (starting on page 39)

39 This section covers creating and managing the segmentation arrangements for your segmented accounts. In order to manage segmentation setup, you need access to the segmented account (through an office) and one or both of the segmentation setup features. The Accounts > Manage segment level segmentation setup feature allows you to: create segments for an existing segmentation arrangement amend segments (e.g. rules) close segments assign users to a segment. The Accounts > Manage account level segmentation setup feature allows you to: create a new segmentation arrangement amend the interest allocation assign segments to a user delete an existing segmentation arrangement. Your Corporate Online administrators manage access to these features You can maintain segmentation setups even if you haven t been assigned access to any or all of the segments for the account in question. Segmentation arrangements are created and amended with setup tasks. Each segmentation arrangement lists the setup tasks that define it. For example: These tasks are also listed in the left-hand menu (in place of the usual main menu) while you re working with setups. For example:

40 Each task has its own set of screens. Tasks can be accessed in a number of ways, depending on the activity you are performing. Where s the left-hand navigation menu? While you are working on segmentation setup tasks, the left-hand navigation menu is replaced with a Segment setup menu which lists the segmentation setup tasks. To restore the Corporate Online navigation menu (e.g. to sign-out of Corporate Online): 1. If you are in the middle of a setup task, either complete it as usual or abandon it by clicking Cancel. Depending on which task you were doing, you may need to click Cancel more than once to return to the Summary screen. Corporate Online displays the Manage segment setup Summary screen. 2. Click the Go to segment setup button. Corporate Online displays the Manage segment setup screen. The left-hand navigation menu is now available as usual. Saving an incomplete setup Corporate Online allows you to save a segmentation setup and continue working on it later. To save a setup: 1. Click on the Save and resume later button. Corporate Online displays the Manage segment setup Summary screen. This screen will show the incomplete tasks.

41 Resuming work on an incomplete setup To resume work on an incomplete setup: 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. 2. Select the account you want to continue working on then click the Update segmentation button. Corporate Online displays the relevant Manage segment setup screen. 3. Continue work on the setup.

42 Use this procedure to create a new segmentation arrangement for an account. Please read About Segmentation Arrangements, which introduces the key concepts you need to be familiar with before creating a new segmentation arrangement. Working with segmentation setup tasks on page 39 may also be useful. The following procedure is a guide only: there are many ways to perform the requisite tasks to create a segmentation arrangement. To perform this procedure, you need access to the Accounts > Manage segment level segmentation setup feature and the account to be segmented. Before creating a segmentation arrangement, you need to have the following ready: a segmentation design the segmentation start date the starting balances for each segment the segment BSB and account numbers for any Westpac-initiated segments rule details (e.g. cheque ranges, transaction codes) for any customer-initiated segments interest categories, if required. Also, the account to be segmented must be flagged for segmentation in Administration. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. This screen lists all accounts flagged for segmentation in Administration that you have access to in the selected office. 2. Select the account you want to add a segmentation arrangement to then click the Update segmentation button. Corporate Online displays the Manage segment setup Interest allocation screen.

43 3. Complete the Interest allocation task (see Segmentation Setup Task: Interest allocation on page 45) then click the Continue button. If you selected interest calculator each segment has its own rate, Corporate Online displays the Manage segment setup Interest categories screen. Complete the Interest rate categories task (see Segmentation Setup Task: Interest rate categories on page 46) then click the Continue button. Interest categories must be added to the relevant segments as a segment rule, using the same screens as for other segment rules Corporate Online displays the Manage segment setup Segments screen. 4. Click the Create segment button. Corporate Online displays the Manage segment setup Segments details screen. Complete the Segments task (see Segmentation Setup Task: Segment details on page 47) Corporate Online displays the Manage segment setup Segments screen. To create additional segments, repeat step 4. If you haven t assigned users to the Unallocated segment and it has an asterisk beside it: (a) Select the Unallocated segment, then click the Assign users button. Corporate Online displays the Manage segment setup Assign users to segment screen. (b) Select the users that should have access to this segment by ticking the checkboxes then click the Continue button. Corporate Online displays the Manage segment setup Segments screen.

44 5. When you have added all the segments, click the Continue button. Corporate Online displays the Manage segment setup Start details screen. 6. Complete the Start details task (see Segmentation Setup Task: Start details on page 49) then click the Continue button. Corporate Online displays the Manage segment setup Summary screen. 7. Review the segmentation setup tasks. All tasks except Start details should have a status of Completed. The Start details should have a status of Pending. To complete an Incomplete task: (a) Select the task then click the Amend button. (b) Complete the task then click the Continue button. 8. When you are satisfied your segmentation arrangement is complete, click the Submit button. Corporate Online accepts the segmentation arrangement for processing, then displays the Manage segment setup screen. Your new arrangement will have a status of pending while Corporate Online create the arrangement. This may take some minutes.

45 When processing is complete, the status will show as active. You have created a segmentation arrangement. Segmentation Setup Task: Interest allocation Continue working through the procedure that included this task: Procedure: Creating a new segmentation arrangement, step 3 on page 43. Procedure: Amending the interest allocation, step 4, on page 55. Corporate Online displays the Manage segment setup Interest allocation screen. 1. Choose an interest allocation Field Do not calculate interest on segment accounts Control money - Interest is allocated to segments with credit balances only Control money - Interest is allocated to segments with debit and credit balances Interest calculator - Each segment has its own debit and/or credit interest rate Interest calculator - All segments have the same debit and credit interest rates Notes Corporate Online will add an Interest category task to this setup, which you will need to complete after this task. Enter the debit and credit rates in the fields displayed. then click the Continue button. Interest allocations can be updated at any time. Continue working through the procedure that included this task: Procedure: Creating a new segmentation arrangement, step 3 on page 43. Procedure: Amending the interest allocation, step 4, on page 55.

46 Segmentation Setup Task: Interest rate categories This task is referenced by the following procedures: Procedure: Creating a new segmentation arrangement, step 3 on page 43. Procedure: Amending the interest categories step 4, on page 56 Corporate Online displays the Manage segment setup Interest categories screen. 1. To add an interest category, click the Create category button. Corporate Online displays the Manage segment setup Interest category details screen. Enter the interest category details Field Interest code Description Credit interest rate Debit interest rate Notes Enter a unique one character interest code. Enter the description to appear in the rate lists. Enter the interest rate to apply to credit balances. Enter the interest rate to apply to debit balances. then click the Continue button. Corporate Online displays the Manage segment setup Interest categories screen, which now includes the category you have just created. To create additional categories, repeat step 1. You can add up to 36 categories (the limit of unique single character codes). 2. If necessary, to amend the category list you ve created, perform one or more of the following actions: To amend an existing category, select a category, then click the Amend category button. Corporate Online displays the Manage segment setup Interest category details screen Amend the category then click the Continue button. To delete a category, select a category, then click the Delete category button. Corporate Online displays a dialog box asking you to confirm you want to delete the category. Click the OK button.

47 Interest categories must be added to the relevant segments as a segment rule, using the same screens as for other segment rules Continue working through the procedure that included this task: Procedure: Creating a new segmentation arrangement, step 3 on page 43. Procedure: Amending the interest categories step 4, on page 56 Segmentation Setup Task: Segment details This task is referenced by the following procedures: Procedure: Creating a new segmentation arrangement, step 4, on page 43. Procedure: Adding a segment to an existing arrangement, step 4, on page 53 Corporate Online displays the Manage segment setup Segments details screen. 1. Enter the segment details Field Segment ID Segment name Segment BSB and account Comments Notes Enter the ID for this segment. Each ID must be unique within the segmentation arrangement. The ID appears in all the segment lists and cannot be altered once the segment is created, so choose it carefully. Enter the display name for this segment. If this is a Westpac-initiated segment, enter the segment account details here. Enter any additional comments. It might be useful to describe the business purpose of this segment. then click the Continue button. Corporate Online displays the Manage segment setup Segment details and rules screen. 2. To add a rule, click the Create new rule button.

48 Corporate Online displays the Manage segment setup Segment rules screen. For example: Select a Rule type from the drop down list, then complete the Rule details in the fields displayed Rule type Rule details Rule effect Cheque number or range Deposit serial number or range Transaction code Transaction description Interest category Enter the first and last cheque numbers of the range for this rule. Enter the first and last serial numbers of the range for this rule. Enter the transaction code for this rule (and an optional limit). Enter the transaction description for this rule. Select the interest category to apply to this segment Paper-based transactions with a cheque number in the specified range are allocated to this segment under this rule. Paper-based transactions with a serial number in the specified range are allocated to this segment under this rule. Transactions with the specified transaction code (with an amount under the optional limit if specified) are allocated to this segment by this rule. Transactions that partially match this description are allocated to this segment by this rule. Each month interest is calculated using the rates for this category. then click the Continue button. Corporate Online displays the Manage segment setup Segment details and rules screen, which now includes the rule you just created. To create additional rules, repeat step 2. You can add as many rules as you like. 3. When you have added all the rules for this segment, click the Continue button.

49 Corporate Online displays the Manage segment setup Assign users to segment screen. For example: 4. Select the users that should have access to this segment by ticking the checkboxes then click the Continue button. Corporate Online displays the Manage segment setup Segments screen. Continue working through the procedure that included this task: Procedure: Creating a new segmentation arrangement, step 4, on page 43. Procedure: Adding a segment to an existing arrangement, step 4, on page 53 Segmentation Setup Task: Start details This task is referenced by the following procedures: Procedure: Creating a new segmentation arrangement, step 6 on page 44. Corporate Online displays the Manage segment setup Segments details screen. For example: 1. Use the calendar to set the start date for your segmentation arrangement. Corporate Online updates the starting balance based on the account information for that date.

50 2. Set the opening balance for each segment. The difference between the segment balances and the account balance must be zero. To assist, the difference is displayed at the bottom of the screen. Corporate Online keeps the continue button greyed out until the difference displayed is zero. 3. When the difference displayed is zero, click the Continue button. The start date and the opening balances cannot be adjusted after the segmentation arrangement is submitted and becomes active. Continue working through the procedure that included this task: Procedure: Creating a new segmentation arrangement, step 6 on page 44. Segmentation Setup Task: Users This task is referenced by the following procedures: Procedure: Creating a new segmentation arrangement, step 6, on page 44. Procedure: Amending which segments a particular user can access, step 4, on page 58 Corporate Online displays the Manage segment setup Users screen. For example: This list shows all users who currently have access to View segments and to this account (even if they currently have no segments assigned to them). 1. Select the user to assign then click the Continue button. Corporate Online displays Manage segment setup Assign segments to User screen. For example:

51 2. Select the segments this user should have access to by ticking the checkboxes then click the Continue button. Corporate Online assigns the selected segments to this user, then displays the Manage segment setup Users screen. To assign segments to additional users, repeat steps 1 and 2. Continue working through the procedure that included this task: Procedure: Creating a new segmentation arrangement, step 6, on page 44. Procedure: Amending which segments a particular user can access, step 4, on page 58

52 Use this procedure to add a new segment to an existing segmentation arrangement. New segments created after the segmentation start date always have an opening balance of zero. To perform this procedure, you need access to the Accounts > Manage segment level segmentation setup feature and the segmented account. Before adding a segment, you need to have the following ready: the segment BSB and account numbers for any Westpac-initiated segments rule details (e.g. cheque ranges, transaction codes) for any customer-initiated segments Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. If Corporate Online displays the Manage segment setup Summary screen, (because you have access to Maintain account level segmentation setup) Select Segments then click the Amend button. Corporate Online displays the Manage segment setup Segments screen. 3. Click the Create segment button. Corporate Online displays the Manage segment setup Segments details screen.

53 4. Complete the Segment details task (see Segmentation Setup Task: Segment details on page 47) then click the Continue button. Corporate Online displays the Manage segment setup Segments screen. You ve added a segment to your arrangement. The new segment will be included in the next billing cycle. Use this procedure to amend the rules for an existing segment (e.g. to add a new cheque book range to a segment or add a new transaction code). For information about the segment rules, see Segmentation Setup Task: Segment details on page 47. To perform this procedure, you need access to the Accounts > Manage segment level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. If Corporate Online displays the Manage segment setup Summary screen, (because you have access to Maintain account level segmentation setup) Select Segments then click the Amend button.

54 Corporate Online displays the Manage segment setup Segments screen. For example: 3. Select the segment to review then click the Amend segment button. Corporate Online displays the Manage segment setup Segment details and rules screen. 4. Perform one or more of the following actions: To create a new rule, click the Create new rule button. Corporate Online displays the Manage segment setup Segment rules screen Select a Rule type from the drop down list, then complete the Rule details in the fields displayed then click the Continue button. To amend an existing rule, select a rule, then click the Amend rule button. Corporate Online displays the Manage segment setup Segment rules screen Amend the rule details then click the Continue button. To delete a rule, select a rule, then click the Delete rule button. Corporate Online displays a dialog box asking you to confirm you want to delete the rule. Click the OK button. 4. When you have finished amending the rules for this segment, click the Continue button. Corporate Online displays the Manage segment setup Segments screen. You have amended a segment s rules.

55 Use this procedure to amend the interest allocation for a segmentation arrangement. Account segmentation interest is posted to segments on the last business day of the month and includes all interest accrued from the last business day of the previous month to the penultimate business day of the current month. Any changes to the interest allocation (type, rate, et cetera) made in the middle of the interest cycle (i.e. during the month) result in the interest being recalculated for the whole of that cycle. Changes to interest allocation will not affect interest posted for previous months. For more information, see Segmentation interest starting on page 36 To perform this procedure, you need access to the Accounts > Manage account level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. Corporate Online displays the Manage segment setup Summary screen. 3. Select the Interest allocation task then click the Amend button. Corporate Online displays the Manage segment setup Interest allocation screen. 4. Complete the Interest allocation task (see Segmentation Setup Task: Interest allocation on page 45) then click the Continue button. Corporate Online displays the Manage segment setup Summary screen. Corporate Online will post interest on the last business day of this month using this interest allocation setup. You have amended a segmentation arrangement s interest categories.

56 Use this procedure to amend the interest categories for a segmentation arrangement. You can adjust the rates for existing categories, or add new categories. Remember that new interest categories must be added to the relevant segments as a segment rule. To perform this procedure, you need access to the Accounts > Manage account level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. Corporate Online displays the Manage segment setup Summary screen. 3. Select the Interest rate categories task then click the Amend button. Corporate Online displays the Manage segment setup Interest categories screen. 4. Amend rules as described in the Interest categories task (see Segmentation Setup Task: Interest rate categories on page 46) then click the Continue button. Corporate Online displays the Manage segment setup Summary screen. You have amended a segmentation arrangement s interest categories.

57 Many of the segmentation setup screens include links that display the details of that part of the segmentation arrangement. For example, each of the segmentation setup tasks are displayed as links. If you click on these links, Corporate Online displays the segmentation arrangement information using a Print preview window. For setup tasks that allow the definition of multiple components (e.g. segments, users), the Print preview window includes links to allow you to browse through the components of the segmentation arrangement. For more information on printing and browsing, see Printing with Print preview on page 66 and Browsing with Print preview on page 67. Segmentation arrangement details To see a complete summary of the segmentation arrangement, click the account link displayed on the Manage segment setup screen (Accounts > Manage > Segment setup). For example: Corporate Online displays an Account segmentation details screen. Use the segment, user, and start balance links on that screen to view those parts of the segmentation arrangement. The summary can be printed using Print preview.

58 All users with access to View Segments and the segmented account will be able to see only those segments that have been assigned to them. Assigning segments is done from the Manage segment setup screen, not from Administration. There are two ways to assign users and segments to each other, depending on whether you want to work on a particular user or on a particular segment: Procedure: Amending which segments a particular user can access on page 58 Procedure: Amending which users can access a particular segment on page 59. Use this procedure to amend the segments assigned to a particular user, amending this user s access to all segments in one screen. To perform this procedure, you need access to the Accounts > Manage account level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. Corporate Online displays the Manage segment setup Summary screen. 3. Select the Users task then click the Amend button. Corporate Online displays the Manage segment setup Users screen. 4. Complete the Users task (see Segmentation Setup Task: Users on page 50) then click the Continue button.

59 Corporate Online displays the Manage segment setup Summary screen. You do not need to authorise the assigning of segments to users. Use this procedure to amend the users assigned to a particular segment, amending each user s access to this segment in one screen. To perform this procedure, you need access to the Accounts > Manage segment level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. If Corporate Online displays the Manage segment setup Summary screen, (because you have access to Maintain account level segmentation setup) Select Segments then click the Amend button. Corporate Online displays the Manage segment setup Segments screen. For example: 3. Select the segment to review then click the Continue button.

60 Corporate Online displays Manage segment setup Assign users to segment screen. For example: 4. Select the users that should have access to this segment by ticking the checkboxes then click the Continue button. Corporate Online assigns the selected segments to this user, then displays the Manage segment setup Summary screen. You do not need to authorise the assigning of segments to users.

61 If you no longer need Corporate Online to post transactions to a particular segment, close that segment. Closed segments remain in Corporate Online and their transaction history remains for the usual retention period. Fees are not charged on closed segments. You cannot re-open a closed segment. You could, however, open a new segment with the same rules. When Corporate Online closes a segment, it first recalculates the accrued interest based on the closing balance, then posts that interest to that segment. It then adjusts the balance to zero and posts an opposite transaction (a contra or journal entry) into the unallocated segment. If you don t want users to see the closed segment, remove those users from the list of users assigned to the segment. See Procedure: Amending which users can access a particular segment on page 59. If you re closing a Westpac-initiated segment and do not intend to continue using the segment account (e.g. for another segment), you should contact your Westpac representative to arrange for the segment account to be closed. Use this procedure to close a segment you no longer want transactions posted to. To perform this procedure, you need access to the Accounts > Manage account level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the segmented account you want to add a segment to then click the Update segmentation button. Corporate Online displays the Manage segment setup Summary screen. 3. Select the Segments task then click the Amend button.

62 Corporate Online displays the Manage segment setup Segments screen. For example: 4. Select the segment to close then click the Close segment button. Corporate Online displays a warning dialog. For example: 5. Read the warning and information carefully, tick the box, then click the Yes, Close this segment button. Corporate Online recalculates the accrued interest based on the closing balance, then posts that interest to that segment, adjusts the segment s balance to zero by posting a transaction to the closing segment and an opposite transaction to unallocated, and updates the status of the segment to Closed. It does not delete the segment: the segment will remain visible to those users with access to it. The closed segment will not be charged in the next billing cycle; it will be charged in this billing cycle.

63 Always delete the segmentation arrangement before turning segmentation off for the account in Administration, otherwise your current segments will reappear if segmentation is turned on again in the future. Deleting the segmentation arrangement from an account is not reversible. Corporate Online deletes all segments and removes the history of all transactions and balances. This information cannot be recovered. Use this procedure to delete the segmentation arrangement for an account. To perform this procedure, you need access to the Accounts > Manage account level segmentation setup feature and the segmented account. Start from anywhere in the Accounts application. 1. From the left-hand navigation menu, select Accounts > Manage > Segment setup. Corporate Online displays the Manage segment setup screen. 2. Select the account to delete segmentation for then click the Delete segmentation setup button. Corporate Online displays the Delete segmentation screen. This is the point of no return. Once you click Yes, Delete segmentation setup, all segments will be deleted and the history of all transactions and balances will be removed and cannot be recovered. 4. Read the screen carefully, and if you are sure you want to delete the segmentation arrangement, tick the box, then click the Yes, Delete segmentation setup button. Corporate Online displays the Manage segment setup screen. The account segmentation arrangement being deleted will show with a status of Pending. When the deletion is complete, the status will show as Incomplete (incomplete as in the segmentation arrangement is incomplete because it hasn t been defined). To remove the account from the list displayed on this screen, your Corporate Online administrators must turn off segmentation for this account in Administration.

64 This section introduces some of the basic skills that apply to many of the screens you will encounter when using the Account segmentation features. These basic skills can be used anywhere the feature (e.g. the Print preview button) appears. They may not be referred to specifically in the procedures. Many of the screens in Corporate Online display a list of items (usually transactions). For example: The filter criteria determine what is displayed in the list. To filter the list displayed: 1. Select criteria from a number of fields at the top of the screen. For example: 2. Click the Update list button to apply the new filter criteria. Corporate Online re-displays the screen.

65 The only way to enter a date into most Corporate Online screens is by using the pop-up calendar. Using the calendar ensures you won t enter dates that are inappropriate for the context of the screen, e.g. by entering payment value dates for weekends, searching for transactions too far in the past, etc. To use the calendar to enter a date: 1. Click on the Calendar icon to the right of the date you want to alter. For example: Corporate Online displays a calendar pop-up window. For example: The colour of the individual days on the calendar tells you whether they are appropriate for the context of the screen you are working on. The calendar takes into account how far in the past or future a date can be and most holiday restrictions (except for international payments). 2. If required, change the month by using the arrows or the drop-down box at the top of the pop-up window. For example: 3. Select a valid date by clicking on a black date. For example: Corporate Online now displays the date selected. For example:

66 When Corporate Online displays lists of things (e.g. transactions), it does so in blocks of up to 20 items. At the bottom of such list is a grey band containing the links that allow you to navigate through the items in the list. For example: If a link cannot be used, it is greyed out. For example, if Corporate Online is displaying the first 20 transactions in the list, Start of list and Previous 20 are greyed out. If there are 20 or fewer transactions in the list, all the navigation links are greyed out. To navigate the list: 1. Click on a navigation link. For example: Corporate Online redisplays this screen with the selected part of the list. Many of the screens in the Accounts application include a Print Preview button to allow you to preview then print the details displayed on the screen. To print: 1. Click the Print preview button. Corporate Online pops up a print preview window. For example: See also Browsing with Print preview on page Click the Print this page button.

67 Your computer pops up a Print dialog. For example: 3. Make the appropriate printer selections and adjustments, then click the Print button. Your computer should now print the previewed information. 4. Click the Close button. When you click the Print preview button on a list screen (e.g. the View Segment transactions screen), the print preview window may include some navigation links on the grey bars at the top and bottom of the preview. For example: Use these links to change the information displayed without having to close the Print preview window and return to the underlying screen. This feature is very useful if you want to quickly print the data from a number of segments. If a link cannot be used, it is greyed out. To browse: 1. Click the Print preview button. Corporate Online pops up a print preview window. To print, see Printing with Print preview on page Click on a navigation link. For example: Corporate Online redisplays the preview with the selected part of the list.

68 Many of the view screens in Account segmentation include a search button to allow you to search for one transaction or a group of transactions. To search for transactions: 1. Click the Search button (at the bottom of the screen). Corporate Online displays the Transaction list search screen. For example: 2. Enter your search criteria (as little or as much as you need) Criteria heading Account details Notes on fields Select All segments or a specific segment. Even if you select all segments Corporate Online will only search those segments assigned to you. Date Use the calendars ( ) to set a date range. Amount Transaction description Cheque / deposit serial details Transaction Code then click the Submit button. Select a transaction type (credit, debit, or all) and either an exact amount or an amount range. Enter at least one character (and up to 42) of a transaction description. The text can appear anywhere in the description field for a successful match. Enter a range of serial numbers. If you re searching on only one number, enter it in the from field. The Text search can be used if the serial number contains text characters (which appear in some transactions). Enter up to 3 transaction codes or a transaction code range (tick the checkbox for a range). For example, to search for presented cheques, enter the codes 000 and 009. For a full list of transaction codes, click Online help from this screen, then the View a list of transaction codes link.

69 Corporate Online searches the segment(s) based on the criteria. If you selected a specific segment to search, Corporate Online displays the Transaction list screen instead go to step 4. If you searched on All segments, Corporate Online displays the Transaction list search summary screen go to the next step (3). 3. Perform one of the following actions: To view a particular transaction s details, click a Transaction description link. For example: Corporate Online displays the transaction details. Click the Back button to return to this screen. To change your search criteria, click the Back button (at the bottom left). Corporate Online displays the Transaction list search screen go back to step 2. To view the found transactions for a particular segment, click a Segment name link. For example: Corporate Online displays the Transaction list screen go to the next step (4). 4. Perform one of the following actions: To view a particular transaction s details, click a Transaction description link. For example: