EMERGING COMMUNICATIONS TECHNOLOGY IN PUBLIC HEALTH PRACTICE

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2 EMERGING COMMUNICATIONS TECHNOLOGY DR. PAUL ROUMELIOTIS, MD, CM, MPH, FRCP(C) MEDICAL OFFICER OF HEALTH/CEO, EASTERN ONTARIO HEALTH UNIT ASSOCIATE FACULTY, JOHNS HOPKINS SCHOOL OF PUBLIC HEALTH FOUNDER/FORMER DIRECTOR, MULTI-FORMAT HEALTH COMMUNICATIONS, Faculty of Medicine, McGill University

3 PUBLIC HEALTH SETTING THE STAGE

4 Utilizing new media technologies for the dissemination of public health messaging is essential in order to be able connect to and communicate with today s tech savvy and perpetually connected audiences.

5 BACKGROUND: The changing face of healthcare The evolution of health partnerships The need to train communicators Technological advancements in communications

6 THE HEALTH COMMUNICATIONS WHEEL

7 THE HEALTH COMMUNICATIONS WHEEL

8 HEALTH INFORMATION Content

9 INFORMATION FOR EDUCATION, PREVENTION, DIAGNOSIS AND/OR THERAPY = HEALTH INFORMATION CONTENT

10 EVOLUTION/CONVERGENCE VIDEO COMPUTERS PRINT AUDIO PERSONAL DEVICES

11 EVOLUTION/CONVERGENCE NEW VEHICLES**: Internet-Evolution and Convergence AOL, YouTube, IPTV, TV-On Demand Social Media, Peer to Peer Blogs, Facebook, Twitter Digital Delivery - On Demand Instant Programming ** AVOID THE BANDWAGON EFFECT

12 EVOLUTION/CONVERGENCE NEW VEHICLES ON DEMAND TECHNOLOGY WIRELESS APPLICATIONS WIFI, MOBILE PHONES SMART PHONES The combination, evolution/convergence of the media vehicles has created a new terrain of health communications thinking and approach

13 AUDIENCE CHARACTERISTICS AND THE STUDY OF PERSUASIVE COMMUNICATIONS

14 WEAPONS OF INFLUENCE: RECIPROCATION

15 WEAPONS OF INFLUENCE: RECIPROCATION COMMITMENT/CONSISTENCY

16 WEAPONS OF INFLUENCE: RECIPROCATION COMMITMENT/CONSISTENCY SOCIAL PROOF

17 WEAPONS OF INFLUENCE: RECIPROCATION COMMITMENT/CONSISTENCY SOCIAL PROOF LIKING

18 WEAPONS OF INFLUENCE: RECIPROCATION COMMITMENT/CONSISTENCY SOCIAL PROOF LIKING AUTHORITY

19 WEAPONS OF INFLUENCE: RECIPROCATION COMMITMENT/CONSISTENCY SOCIAL PROOF LIKING AUTHORITY SCARCITY

20 ATTITUDES AND BELIEFS-INTENTION-BEHAVIOUR

21 WHO SAYS IT?

22 MESSAGE FACTORS: INFORMATION ON Severity, Susceptibility, Response Efficacy, Self Efficacy

23 PERSONALITY AND PERSUASION What aspects of an individual s character influence persuasibility?

24 INTERPERSONAL PERSUASION (compliance techniques)

25 AUDIENCE CHARACTERISTICS USUAL: demographics, school level, language, cultural/socioeconomic nuances, context AND SELF EFFICACY

26 SELF EFFICACY LOW vs. HIGH SELF EFFICACY Protective (acceptance) vs. Defensive (rejection) motivation

27 AUDIENCE CHARACTERISTICS KNOWLEDGE GAP Viswanath & Finnegan, 1996

28 SOCIAL MARKETING A process of designing, implementing and controlling programs to increase acceptability of a pro-social idea among population segments of consumers Dearing et al, 1996

29 SOCIAL MARKETING CAMPAIGN: 5 STAGES STAGE 1: PLANNING STAGE 2: THEORY STAGE 3: COMMUNICATION ANALYSIS STAGE 4: IMPLEMENTATION STAGE 5: EVALUATION AND REORIENTATION Adapted from Maibach et al, 1993

30 SOCIAL MARKETING CAMPAIGN: 5 STAGES STAGE 1: PLANNING Campaign goal selection Create vs. change cognitions Target choice: attitude vs. behaviour

31 SOCIAL MARKETING CAMPAIGN: 5 STAGES STAGE 2: THEORY Use of theory-specific strategies, behavioural theories, affective approaches and cognitive models Commercial marketing, association, or mere exposure Use of persuasive metaphors and images

32 SOCIAL MARKETING CAMPAIGN: 5 STAGES STAGE 3: COMMUNICATION ANALYSIS Audience analysis/segmentation Formative research Channel/medium analysis and selection Apply message to context (e.g. smoking: bad breath vs. COPD) Pretest or focus groups

33 SOCIAL MARKETING CAMPAIGN: 5 STAGES STAGE 4: IMPLEMENTATION (Design, finalize and launch) 4 P s (product, price, placement, promotion) Product: prosocial vs. commercial, but can be actual products (posters, safety seats, etc.) Price: monetary vs. social/psychological Placement: where (PSA, interactive media, etc.) Promotion: involves persuasion implemented in a campaign setting

34 SOCIAL MARKETING CAMPAIGN: 5 STAGES STAGE 5: EVALUATION/REORIENTATION Outcome evaluation: complex what is measurable? Individual vs. population effect (PSA viewing and attitude change) Evaluation is critical, although not a perfect science

35 Utilizing new media technologies for the dissemination of public health messaging is essential in order to be able connect to and communicate with today s tech savvy and perpetually connected audiences. A PRACTICAL APPROACH

36 EVOLUTION OF NEW MEDIA CHALLENGES Technological Audience Changes

37 EVOLUTION OF NEW MEDIA CHALLENGES Technological Audience Changes

38 EVOLUTION OF NEW MEDIA CHALLENGES TECHNOLOGICAL (COSTS/NEW EXPERTISE)

39 EVOLUTION OF NEW MEDIA TECHNOLOGIES $$$$$$$$

40 EVOLUTION OF NEW MEDIA TECHNOLOGIES

41 CONCLUDING THOUGHTS THE MADE * APPROACH * Concept: Dr.Paul Roumeliotis

42 CONCLUDING THOUGHTS THE MADE APPROACH MESSAGE

43 CONCLUDING THOUGHTS THE MADE APPROACH MESSAGE AUDIENCE

44 CONCLUDING THOUGHTS THE MADE APPROACH MESSAGE AUDIENCE DELIVERY CHANNEL

45 CONCLUDING THOUGHTS THE MADE APPROACH MESSAGE AUDIENCE DELIVERY CHANNEL EVALUATION

46 TAKE HOME POINTS Low cost technology Affordable/accesible Shared resources Collaborations

47 EXAMPLES OF COLLABORATION

48 EXAMPLES OF COLLABORATION

49 EXAMPLES OF COLLABORATION

50 EXAMPLES OF COLLABORATION

51 EXAMPLES OF COLLABORATION

52 EXAMPLES OF COLLABORATION

53 EXAMPLES OF COLLABORATION

54 TAKE HOME POINTS Theories, campaigns and technology should not replace, but rather complement our public health communications efforts and activities

55 THE HEALTH COMMUNICATIONS WHEEL

56 DON T FORGET THE BASICS UNPF-CAMEROON HIV AWARENESS PROGRAM

57 EVOLUTION OF NEW MEDIA- A PUBLIC HEALTH PARADOX

58 Thank You