Why Australia Post and why now

Transcription

1 Why Australia Post and why now

2 We have: Investments Partnerships Identity solutions Payment solutions 2018 Australia Post 2

3 Which means: We already have proven solutions in these areas. These areas are core to our business. We can leverage our partnerships in order to build end-to-end solutions. We can help solve complex, business challenges. We have access to the latest technology. We are invested and committed to developing advanced solutions in these areas Australia Post 3

4 So you can: Access existing partnerships without needing to build them yourself. Leverage the fact that this is our core business and doesn t need to be yours. Leverage the investment we ve already made in order to manage your budgets. Go to market quicker, due to the opportunity to utilise our existing capability and proven solutions Australia Post 4

5 We have: Over 7M customers are known to us through our digital channels. 4x $100b+ transactions p.a. We have four times as many outlets as Australian government agencies combined services We deliver over 200 services (and over $100b p.a. in transactions) for 775 organisations and third-parties. We verify the identity of ¼ of the Australian population each year Australia Post 5

6 Which means: 1m We understand the needs of consumers with more than a million website visits each day. We can deliver an omni-channel engagement strategy via our: We can help meet the accessibility requirements of the community. Retail channel Digital channels Callcentres We understand the privacy and regulatory implications of providing trusted services Australia Post 6

7 So you can: Provide the choice and convenience customers expect. Utilise our infrastructure in order to help minimise risk and manage ongoing costs. Provide service and support to your customers via our call-centre capability. Provide services to millions of Australians via our existing and trusted channels. Help increase your reach via our retail channel Australia Post 7

8 We have: From our own transformation journey and from navigating and working with third parties, regulators and government agencies Australia Post 8

9 Which means: We can design viable, feasible and logical solutions. We ve built the relationships that allow us to work with government on policy. We understand the complexities of transforming a vast network of legacy systems, processes and people. We understand the pitfalls. We ve built proven, compliant solutions. We have an understanding of how to navigate regulatory requirements associated with digital transformation Australia Post 9

10 So you can: Leverage our experience navigating government and industry regulations and remove friction you may otherwise experience. Create new and tailor existing solutions, to meet the specific needs of your customers Australia Post 10

11 By leveraging our experience navigating government and industry regulations and understanding of policy outcomes. By leveraging our investments, partnerships, core capabilities and existing proven solutions. By leveraging our access to millions of Australians via existing and trusted physical and digital channels. You can manage friction. You can manage budgets (and ongoing costs) and go to market quicker. You can help increase reach, engagement and service levels while managing risk, complexity (and ongoing costs). In order to design, implement and operate customer focussed solutions 2018 Australia Post 11

12 Thank you