DEREE COLLEGE SYLLABUS FOR: 3/0/3

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1 DEREE COLLEGE SYLLABUS FOR: 3/0/3 MK 4358 MARKETING RESEARCH LEVEL 6 (Updated Fall 2017) UK CREDITS:15 PREREQUISITES: CATALOG DESCRIPTION: RATIONALE: MK 2030 Fundamentals of Marketing or MK2050 Principles of Marketing MA 2021 Applied Statistics MA 2010 Statistics I & MA 3111 Statistics II BU3233 Business Research Methods Marketing research as a tool for decision- making and problem-solving in marketing. The research process. Research design and methodology, design sample, data collection, analysis and interpretation of data in specific marketing applications. Managers are increasingly turning to marketing research to provide more reliable answers not only to marketing problems but other business problems as well. Marketing research is crucial to the adoption of a marketing philosophy by organisations. It provides a link between the consumer and public, through information that is used to identify and define marketing opportunities and marketing problems, to initiate marketing action, to monitor marketing performance, and to improve understanding of marketing as a process. The module addresses the stages of the marketing research process, from identification of a problem and definition of the research objectives, to the presentation of research results. It also equips students with the knowledge and skills to write advanced marketing project writing. In particular, the module focuses on the issues of defining marketing research problems, identification of data requirements and sources, choice of research design, data collection, data analysis and presentation of results. A practical perspective through a research project where students have to prepare a research report on the basis of secondary and primary data collection. LEARNING OUTCOMES: On successful completion of the module, the student should be able to: 1. Critically evaluate the various methods of marketing research and how they apply to specific marketing issues. 2. Develop research designs on the basis of a brief relating to a marketing issue, including development of research objective, choice of sampling method and development of research instruments such as

2 questionnaires and discussion guides. 3. Critically analyze specific marketing issues, with the support of appropriate marketing research techniques, and data collection methods. METHOD OF TEACHING AND LEARNING: In congruence with the teaching and learning strategy of the college, the following tools are used: Class lectures, participation and discussion of marketing cases and practical problems solved in class. Training on the SPSS statistical program for quantitative data analysis. Individual assignments. Office Hours: Students are encouraged to make full use of the office hours of their instructor, where they can ask questions and go over lecture material. Use of a Blackboard learning platform, where instructors post lecture notes, assignment instructions, timely announcements, as well as additional resources ASSESSMENT: Summative: Midterm Examination (1-hour) Group Research project with presentation (maximum 2,800-2,900 words) Essay questions Methodology /data collection/ interpretation (40% group report, 30% individual performance during presentation) Formative: Research proposal on individual basis Course work Class discussion of cases and real life applications, assignments, diagnostic test 0 0 The formative course work aims to prepare students for the examination. The midterm examination tests Learning Outcome 1 The research project and presentation tests Learning Outcomes 2, 3 INDICATIVE READING: REQUIRED READING: MALHOTRA, N.K., BIRKS, D.F. and NUNAN, D. (2017), "Marketing Research: An applied approach", Latest edition, Pearson. RECOMMENDED READING:

3 BAKER, M. (2001), Selecting a research methodology. The Marketing Review. 1, pp BAKER, M.J. (2002), Sampling. The Marketing Review 3, pp BAKER, M.J. (2002), Research methods. The Marketing Review 3, pp BARON, S, WARNABY, G, & HUNTER-JONES, P (2014), 'Service(s) Marketing Research: Developments and Directions', International Journal Of Management Reviews, 16, 2, pp BRADLEY, N. (2014), Marketing Research : Tools and Techniques, OUP Oxford. ERNST, H, HOYER, W D. and RÜBSAAMEN, C. (2010), Sales, Marketing, and Research-and-Development Cooperation Across New Product Development Stages: Implications for Success. Journal of Marketing, 74, 5, pp FULGONI, G (2014), 'Uses and Misuses of Online- Survey Panels in Digital Research', Journal of Advertising Research, 54, 2, pp GREENBAUM, T. L. (1998), The handbook for focus group research. Thousand Oaks, Calif.: Sage. KUMAR, V. (2000), International marketing research. Upper Saddle River, N.J.: Prentice Hall. MCDANIEL, C. and GATES, R. (2012), Marketing Research: with SPSS, Wiley. POYNTER, R (2014), 'Mobile Market Research, 2014', International Journal Of Market Research, 56, 6, pp PENG, L., FINN, A. (2010), 'How far can you rely on a concept test?', International Journal Of Market Research, 52, 3, pp POYNTER, R. (2014), 'Mobile Market Research, 2014', International Journal of Market Research, 56, 6, pp STODEL, M. (2015), 'But what will people think?', International Journal Of Market Research, 57, 2, pp TADAJEWSKI, M. (2006), Remembering motivation research: toward an alternative genealogy of interpretive consumer research.. Marketing Theory 6, 4, pp WILSON, A. (2011), Marketing Research An Integrated Approach, Financial Times/ Prentice Hall. ZALTMAN, G (2014), 'Are You Mistaking Facts for Insights?', Journal Of Advertising Research, 54, 4, pp INDICATIVE MATERIAL: (e.g. audiovisual, digital material, REQUIRED MATERIAL: SPSS software tutorials

4 etc.) COMMUNICATION REQUIREMENTS: SOFTWARE REQUIREMENTS: WWW RESOURCES: RECOMMENDED MATERIAL: Focus Group video on youtube Online data collection software such as Surveymonkey tutorials Written term paper should be submitted in Word and Excel using appropriate terminology. Presentation should use appropriate presentation software such as Powerpoint. Word, Excel, PowerPoint, SPSS (American Marketing Association) (National Trade Data Bank) (US Census Bureau) (US Business Advisor) (commercial company in research) (Greek Census Bureau) (leading practitioners web source) (European Marketing Research body) (UK Chartered Institute of Marketing) INDICATIVE CONTENT: 1. The Nature of Marketing Research and the Research Process 2. Types of Research and link to the marketing issues 3. The Research Brief: transforming a marketing department need to a Marketing Research Project 4. Research Design for quantitative and qualitative methodologies 5. Questionnaire Design and Attitude Measurement. 6. Collection of Primary Field Data in quantitative and qualitative methodologies 7. Basic Sampling Methods 8. Survey and Observation 9. Experimentation, Casual, Action Research 10. Analysis of Data 11. Applications of Marketing Research in Concept and Product Development, Communication, Pricing and the digital world.

5 12. Presentation of findings and recommendations