2005/2006 Study of Consumer Payment Preferences. Table of Contents

Transcription

1 Table of Contents Chapter 1: Executive Summary...1 Overview...1 Objectives and Methodology...2 Key Findings...4 In-Store Payments...5 Internet Payments...8 Bill Payments...10 Cash...13 Debit Cards...15 Prepaid Cards...19 Conclusion...21 Chapter 2: Objectives and Methodology...25 Study Objectives...25 Methodology...26 Respondent Profile...28 Overview...28 Geographic Distribution...29 Respondent Demographics...32 Additional Segmentation Schemes...34 Banking Relationships...34 Debit Card Use...35 Use of Direct Deposit...36 Use of Online Banking...37 Conclusion...38 Chapter 3: In-Store Payments...39 Overview...39 Market Size...39 Payment Options...41 Cash...41 Checks...42 Credit Cards...42 Debit Cards...43 xix

2 Gift/Prepaid Cards...44 Trends and Developments...44 Key Findings...47 Overview...47 Current Use of In-Store Payment Methods...48 In-Store Payment Product Ownership...48 In-Store Payment Product Usage...51 In-Store Payment Mix...54 Top of Wallet...57 Perceived Acceptance...59 Purchase Size...60 Comfort with and Speed of In-Store Payment Methods...61 Comfort...61 Speed...63 Perceptions of In-Store Payment Methods...66 Future Use of In-Store Payment Methods...68 Decline in Check Usage...70 Emerging Payment Methods...71 ACH Cards...71 Contactless Payments...73 Conclusion...76 Chapter 4: Internet Payments...79 Overview...79 Market Size...79 Payment Options...81 Traditional Card-Based Payments...82 Traditional Paper-based Payments...83 Internet-Only Applications...83 Trends and Developments...84 Key Findings...86 Overview...86 Current Use of the Internet...87 Internet Access...87 Internet Shopping...88 Current Use of Internet Payment Methods...89 xx

3 Internet Payment Mix...89 Micropayments...91 Comfort with Internet Payment Methods...92 Perceptions of Internet Payment Methods...95 Security and Fraud Prevention...98 Fraud...98 Payment Security Programs Future Use of Internet Payment Methods Conclusion Chapter 5: Bill Payments Overview Market Size Paper Checks Online Bill Payment Automatic Payment Looking Forward Key Findings Overview Current Use of Bill Payment Methods Occasional Bills Recurring Bills Bill Payment Mix Use of Single vs. Multiple Payment Methods Bill Payment Method by Biller Type Use of Individual Bill Payment Methods Online Bill Payment Automatic Payment Cash Bill Payment over the Telephone Comfort with Bill Payment Methods Online Bill Payment Automatic Payment Perceptions of Bill Payment Methods Bill Information and Monthly Statements Bill Information xxi

4 Monthly Statements Future Use of Bill Payment Methods Checks Online Bill Payment Automatic Payment Conclusion Chapter 6: Cash Overview Market Size Trends and Developments Key Findings Overview Current Cash Use Changes in Cash Use Cash Substitutes Changes in Cash Use by Retail Channel Drivers of Change in Cash Usage Benefits of Using Cash Withdrawing/Obtaining Cash Cash Back Future Cash Use Conclusion Chapter 7: Debit Cards Overview Background Market Size Industry Trends Functionality Mix New Merchant Categories Rewards Programs New Debit Applications Recent Developments Network Rationalization Interchange Debate New Entrants xxii

5 Key Findings Overview Current Debit Use Debit Use Segments PIN and Signature Debit Drivers of Debit Preferences Merchant Acceptance Security and Liability Debit Rewards Future of Debit Conclusion Chapter 8: Prepaid Cards Overview Background Market Size Trends and Developments Prepaid Applications Economics of Gift Cards Processor Acquisitions Government Regulation Key Findings Overview Current Gift Card Use Gift Card Purchasers Gift Card Receivers Gift Card Types Gift Card Preferences Personal-Use Prepaid Cards Emerging Prepaid Applications Conclusion Chapter 9: The Payments Landscape Overview Key Findings Overview Payments Across Venues xxiii

6 Payment Preferences by Financial Institution Conclusion Appendix: Data Tables Index of Tables Subject Index xxiv