Newsletter Issue 2> July 2013

Transcription

1 Newsletter Issue 2> July 2013 Amadeus Lebanon Editorial Amadeus Offers PAGE 2 Amadeus ITP PAGE 3 Amadeus in ATM 2013 & Amadeus Lebanon Website PAGE 4 Help Desk Tips PAGE 5

2 Issue 2 Page 2 Amadeus Offers Managing demand and travel offers A unique, Industry-Leading solution Amadeus Offers is a unique, industry-leading solution that revolutionizes demand management for travel agents, delivering more efficient and transparent management of pre-booking activities together with smarter business intelligence that benefits both your business and your customers. Amadeus Offers provides a central, cross-channel facility to handle pre-booking activities, with the means to propose and store a list of saved quotes, or offers, inside an Amadeus PNR. Offers are not real bookings. They can be e- mailed and later converted into a real booking with 1 entry. Reports provide valuable intelligence about booking habits/policies of customers. Employing automated processes, Amadeus Offers replaces time-consuming workarounds that delivers impressive productivity gains, reducing the average time spent on trip management by as much as 60%. Using the existing booking flow, trip quotations are stored in the same PNR as the itinerary, providing an instant view of traveler s options. Proposals can be quickly and easily exchanged via using the offer Notice, providing clear information for decision making. The pricing and availability can be refreshed to ensure they are kept up-to-date and once selected, an offer can be quickly retrieved and confirmed into a booking in a single transaction. Amadeus is the only Key Benefits of Amadeus Offers GDS today to offer this type of product Increase Productivity & Revenues > Save time & money with an automated process, replacing time consuming workarounds > Develop new revenue streams, such as charging for trip proposals/ quotes > Propose the sale of additional services based on stored trip proposal data. Enhance Customer satisfaction & Retention Optimize Operations Management > Prove your contractual > Benefit from a synchronized obligations to propose sev- management of eral alternatives for a trip > Demonstrate the value you deliver, detailing realized and missed savings. > Transparent & Efficient communication channels Provide your customers with a faster, more convenient travel experience. customer requests > Tailor products to your customer s needs by tracking the details of confirmed bookings with offers made. > Enhance you negotiating power with providers using business intelligence from compared offers.

3 Issue 2 Page 3 Printmytrip Customize IT Brand IT your way Amadeus Printmytrip can help your travel agency to promote your brand and up-sell your services by adding customizable images and information into printable itineraries. The solution is fully integrated with Amadeus Selling Platform. It works with both live and archived PNRs. It allows travel consultants to easily print or their itinerary, quotation and e-ticket documents. 1. Agency Profile - Personalize your documents -Customize Itinerary, Fare Quote and E-ticket Receipt with: Travel agency logo Travel agency information Travel consultant information Personal remarks Thank you note Corporate comments -Modifiable at any time by Travel Agency administrator 2. Fetch PNR/Activate PNR manage your documents -Integrate additional information: TST information Past dated segments Flight notes Conditions of contract Disclaimer Weather information -Add a series of non-formatted comments / remarks: Fare quotation in the itinerary Additional notes RIR remarks from the PNR 3. Retrieve from Archive- retrieve saved itineraries -Automatically archive generated documents: Saved in shared drive -Retrieve saved itineraries by: PNR Passenger name Ticket number Date Benefits of Amadeus ITP Provide itinerary documents to your customers with all the important information to complement the journey. Show your brand, promote your business and offer your customers with more value-added services.

4 Issue 2 Page 4 Amadeus in Arabian Travel Market 2013 Amadeus participated in the Arabian Travel Market 2013 event that took place in Dubai from May 6 to May Demonstrations entailing future market trends and market opportunities were presented to the key players of the travel and tourism industry. The following product presentations were presented by our employees: Amadeus Offers, Amadeus ASP Connect, Amadeus Mobile Traveller, Amadeus E-Power B2C, E-Power Consolidator, and Amadeus Content Store. For the second consecutive year, Amadeus was chosen by the travel agents as the leading Non Air Solutions provider in the MENA region. Today, Amadeus is leading the way for tomorrow s travel industry. We are committed to further strengthen our partnership agreements for the coming years by offering our agents an innovative technology and an in depth expertise for an outstanding business performance. Amadeus Lebanon Website We are delighted to announce the launch of our new website. You can now navigate through our products and services, updates and trends, and our latest news and events that will really suit your interests. Check the following link and enjoy the tour!!

5 Issue 2 Page 6 Help Desk Tips & Guidelines Split TST TO SPLIT A PASSENGER FROM A MULTI-PASSENGER TST TO AN INDIVIDUAL TST, USE THE ENTRY TTS. EXAMPLE: TTS/P1 Split Passenger 1 from existing TST TTS/P1/T3 Split Passenger 1 from TST 3 For more information on splitting TST, use HE TTS. Mini Rules Mini Rules display the most important fare rules relating to advance purchase, minimum and maximum stay, exchange and refund. Mini rules are based on the rule restrictions and conditions of the full itinerary that is processed and validated at pricing time. Mini rules are available after informative itinerary, Pricing/Re-Pricing, Confirmed Pricing. To display Mini Rules: ENTER FWR right after FXX, FXR, FXP, FXB. For more information on Mini Rules benefits, use HE FWR. Amadeus Lebanon sarl Gefinor Centre, Block B, 12th Floor P.O. Box Beirut, Lebanon T: F: