Dedicated expertise and consultancy to help you make smart and responsible decisions LENDING CONSULTANCY MENU

Transcription

1 Dedicated expertise and consultancy to help you make smart and responsible decisions LENDING CONSULTANCY MENU

2 CONTENTS CONSULTANCY AND ANALYTICS OVERVIEW 2 Health Check 3 Scorecards 4 CallValidate Consultancy 5 Applicant Profile Comparisons 7 Post Decline Analysis 9 Fraud Optimisation 10 Market Insight 11 Expert Consultancy Across All Industries 12 Our Consultancy Offerings 13 1

3 Consultancy and Analytics overview Talk to the experts - our wealth of expertise, innovation and dedication ensure that you receive unrivalled levels of service and support UNRIVALLED EXPERTISE. INTELLIGENT DATA. SMARTER DECISIONS. DEDICATED TEAM. At the heart of Callcredit s proposition is an absolute commitment to helping our clients make smarter, more accurate decisions. Callcredit provides support from our experienced team of specialist consultants and analysts. Support can include the provision of suggested policy rules and advice on which concepts are typically the most predictive data variables, as well as more in-depth consultancy such as Post Decline Analysis, Applicant Profile Comparisons, Health Checks and Scorecards. Our wealth of expertise, innovation and dedication ensure our clients receive unrivalled levels of service, whether supporting ongoing activities, transferring from another data provider or launching UK operations HEALTH CHECKS MARKET INSIGHT SCORECARDS FRAUD OPTIMISATION CALLVALIDATE CONSULTANCY POST DECLINE ANALYSIS APPLICANT PROFILE COMPARISONS 2

4 HEALTH CHECK REDUCE DEFAULT RATES, INCREASE ACCEPTANCE LEVELS AND OPTIMISE COST PER FUNDED LOAN We can help you reduce defaults, increase accept rates and optimise cost per funded loan. Our expert consultants will work with you to review your existing scorecards, rules and processes across new business, customer management and collections. Taking into consideration your overall business strategy we can make recommendations to: Ensure you get the most value from your data by reviewing existing scorecards, policy rules and processes Make sure you are conducting ID, bank, affordability and fraud checks in the smartest and most efficient order Reduce time delays and eliminate unnecessary manual checks Callcredit have unparalleled expertise and experience in the Short Term and Alternative Lending sector and can provide valuable insight and advise of best practise on the use of both internal data and credit reference agency (CRA) data to help you improve the accuracy of your decisions. 3

5 SCORECARDS WE OFFER GENERIC SCORECARDS OR THE OPTION TO HAVE A CUSTOMISED SCORECARD SPECIFIC TO YOU Created for the Short Term and Alternative Lending sector. Callcredit s generic scorecards are a great way of quickly setting up a robust strategy using an out-of-the-box solution and are being used by a large number of our Short Term and Alternative Lending customers. The scorecards use fields from our Bureau Summary Block and can easily be coded up client-side using the instructions provided in the documentation. SHORT-TERM SCORECARD Specifically designed for our Short Term lending clients, this score has been built using only single payment loans of approximately one month in length. The score-building process involves analysing each concept in isolation to evaluate how predictive they are, before passing through coarse classing, variable clustering, and logistic regression. OUR CONSULTANCY TEAM HAVE CREATED SCORECARDS FOR A NUMBER OF OUR SHORT TERM AND ALTERNATIVE LENDING CUSTOMERS MID-TERM SCORECARD To enable our clients in mid-term lending to make informed decisions that use the full depth of our data, our consultancy team have created a score built using only loans from this sector and the same method is used as for our short-term scorecard. CUSTOMISED SCORECARD BUILD Our consultancy team are able to use your historic good, bad, and declined customers or use our data extract to create a scorecard specific to you. This ensures that the scorecard you are using contains the concepts most appropriate to your data, and that it is as predictive as possible for the applicants you are attracting. 4

6 CALLVALIDATE CONSULTANCY WITH OVER 70 VARIABLES, WE CAN SHOW YOU HOW TO USE CALLVALIDATE MORE EFFECTIVELY END TO END CONSULTANCY SUPPORT TO HELP YOU GET THE MOST FROM CALLVALIDATE Helping you get maximum value for your investment. CallValidate is a complex solution with numerous modules used in different stages of the application process. We ve found that customers often only use a fraction of its capabilities and at Callcredit we are determined to ensure that this doesn t happen to you. We want to help you maximise your investment in CallValidate by using the right combination of checks at the relevant part of the process. Consultancy Details Callcredit has designed a CallValidate consultancy package aimed at clients in the Short Term and Alternative Lending sector to ensure the optimum use of the service, helping you to increase your acceptance rates and approve the right customers. Our consultants will work with you to review your application process and devise an implementation plan so you get maximum value out of the solution and decline the right applicants as early as possible. Our CallValidate consultancy service typically includes: Data trial design and analysis to highlight predictive variables Scorecard & policy rule set up Performance review (existing clients) ID & fraud strategy recommendation Decision tree analysis Implementation support (on-site) Process optimisation Conduct checks in the most cost effective manner Post implementation monitoring (matching/pass rates) 5

7 WITH OVER 70 VARIABLES, WE CAN SHOW YOU HOW TO USE CALLVALIDATE MORE EFFECTIVELY 6

8 APPLICANT PROFILE COMPARISONS Understand how your portfolios compare to your competitors. We can provide a comparison against a benchmark of your peers covering a range of KPIs so that you are aware of where you are ahead and where you are falling behind the curve. We can provide one-off or regular monthly reports to help you build and enhance your business strategy and stay ahead of the crowd. KPIS INCLUDE: Loan size Performance Gauge and OI Scores Affordability Metrics Bankruptcies and Insolvencies Default and delinquency rates Age and geo-demographics 7

9 ENHANCE YOUR STRATEGY AND STAY AHEAD OF YOUR COMPETITORS LENDING

10 POST DECLINE ANALYSIS OPTIMISE YOUR ACCEPTANCE RATES AND MAKE SURE YOU ARE DECLINING AND ACCEPTING THE RIGHT PEOPLE Do you have the correct acceptance criteria? Are the applicants you decline taking loans elsewhere? If so, are they defaulting on these loans or are they paying them back? Callcredit can run your declines against our SHARE database and return the data to enable you to analyse your applicant s performance elsewhere. By sharing this analysis with you we can help you to fine tune your acceptance criteria and ensure you are accepting and declining the right people. Callcredit will carry out retrospective analysis on a sample of the client s declined portfolio, both at the point of application and at a specified outcome post decline (typically 3 months). Following this a detailed analytical exercise will be undertaken to illustrate post decline performance and suggested strategies. WE OFFER A RETROSPECTIVE ANALYSIS ON A SAMPLE OF YOUR DECLINED PORTFOLIO ENSURE YOU ARE ACCEPTING AND DECLINING THE RIGHT PEOPLE ANALYTICS REPORT To ensure you get maximum insight from our analysis, our consultants will present the findings back to you and run through all possible outcomes to make sure you fully understand what impact changing your acceptance criteria would have. If you prefer the raw data we can provide this service without a report. OUTPUT FILE The full Bureau Summary Block (BSB) and the following raw data variables will be appended and provided to the client for review and further analysis: Account type Opening balance Open date Current balance at outcome date Account status codes Payment status 9

11 FRAUD OPTIMISATION WE CAN HELP YOU TO PUT FRAUD CHECKS IN PLACE WITHOUT IMPACTING THE CUSTOMER JOURNEY Could your fraud strategy be more effective? We can work with you to provide a bespoke fraud and verification strategy tailored to your target customers. We are experts in fraud and verification and have a team of expert fraud consultants who are experienced in dealing with online and application fraud risks. Our fraud consultants will conduct analysis on your business strategy and current fraudulent activity from this we can help to formulate an enhanced strategy, and work with you to implement smarter fraud defences. WE CAN HELP YOU TO: Reduce fraud losses Reduce false positives Improve pass rates Improve the customer experience for legitimate applicants 10

12 Market insight WE CAN PROVIDE A REPORT WHICH WILL HELP YOU UNDERSTAND YOUR TARGET MARKET Take the risk out of launching a new product and speed up the process of going to market. Significant changes in the market have prompted many Short Term and Alternative Lending providers to diversify into new products such as instalment and revolving credit. This can be a slow and resource intensive process, involving a soft rollout while the lender works on their strategy. Callcredit can help you get new products to market in the fastest possible time. The report we offer can help you to better understand your target market and set appropriate risk and fraud prevention criteria for new products. Using anonymous data samples we enable you to develop more accurate scorecards and policy rules before the product is launched. Having helped many clients through this process our expert consultants are ideally placed to work with you to refine your initial scorecards and rules to optimise performance. USE OUR MARKET INSIGHT REPORT TO SET APPROPRIATE RISK AND FRAUD PREVENTION CRITERIA The report provides: Applicant profile by lending group Loan values Customer demographics Age profiles SHARE data (active accounts by group, credit cards and credit activity) Short term loans (history of short term loans per group & number of lenders) Derogatory data (bankruptcies, judgments, insolvencies and defaults) Current credit lines and utilisation per group 11

13 EXPERT CONSULTANCY ACROSS ALL INDUSTRIES AS THE LONGEST SERVING DATA PROVIDER IN THE UK SHORT TERM AND ALTERNATIVE LENDING SECTOR WE CAN PROVIDE LENDERS WITH AN UNRIVALLED LEVEL OF EXPERIENCE AND EXPERTISE Our dedicated consultancy team work with businesses from Financial Services as well as Insurance, Public Sector, Gaming, Retail and Debt Management. We work with all our clients to ensure they are getting the best possible results from our products. By working through all stages of the customer lifecycle with our clients, our consultants are able to make recommendations and implement changes to get real results. INDUSTRIES & SECTORS EXPERTISE & SERVICES BANKING Risk Management LENDING Collection & Recoveries Insurance Fraud Prevention Debt Management Analytics & Modelling Public Sector Gaming Retail Strategy Optimisation Benchmarking Model Development Operations Scoring Best Practice Advice Segmentation Insight Origination Customer Management Retention Debt Management Review Measure Analyse Improve Control 12

14 Our Consultancy Offerings We offer a range of Consultancy packages; each of them includes the listed services but is not limited to. The time scales given are approximate and each Consultancy package is different depending on the customer s requirements. We would advise that you speak to a consultant directly for more information on time scales. CONSULTANCY OFFERING Foundation Developing TYPICAL LENGTH OF TIME 1-5 days 6-10 days SERVICES INCLUDED (NOT LIMITED TO) Product implementation support Product workshops Product implementation support Product workshops Analysis Reporting Advanced Up to 30 days Product implementation support Product workshops Analysis Reporting Service reviews (equivalent of 1 day onsite) Industry insight Consultancy Licence Anything over 30 days Product implementation support Product workshops Quarterly onsite service reviews (equivalent of 1 day onsite) 13

15 AS THE LONGEST SERVING DATA PROVIDER IN THE UK SHORT TERM AND ALTERNATIVE LENDING SECTOR WE CAN PROVIDE LENDERS WITH AN UNRIVALLED LEVEL OF EXPERIENCE AND EXPERTISE LENDING

16 Contact our dedicated Consultancy team CALL visit