Job Capsule Supplementary Information: Housing Manager Leaseholder Services

Transcription

1 Jb Capsule Supplementary Infrmatin: Husing Manager Leasehlder Services Salary Range: Circa 37,500 Hurs: 18 per week may pssibly be subject t increase Rle Purpse: T prvide excellent management t the Leasehlder Services Team ensuring the delivery f custmer-rientated services fr Cuncil tenants and leasehlders. Example utcmes r bjectives that this rle will deliver: T ensure the team prvide a high standard f management t leasehlders, and that lease cnditins are adhered t and statutry respnsibilities t leasehlders are satisfied. T ensure that perfrmance targets in the fllwing areas are met in their team and that all prcedures are carried ut in accrdance with Cuncil plicy and current legislatin: Annual and nn-annual service charges fr leasehlders (including prductin, apprtinment, invicing and recvery) T ensure Right t Buy applicatins are prcessed in line with legislatin s that tenants are able t exercise their Right t Buy and rganisatins bligatins and interests are met, t include checking and apprving RTB2s and RTB ffers T ensure the prcessing f Deeds f Variatin t Cuncil leases are carried ut as per prcesses and legislatin Liaising with ther husing staff r services where breaches f lease ccur Buy-backs, Enfranchisement, Lease extensins and Dispsal f Surplus Areas f Land Majr wrks cnsultatin and billing T wrk clsely with Prperty Management Team t ensure that tenants and leasehlders receive the best pssible service. T ensure that all cmplaints are dealt with in accrdance with the Barnet Hmes cmplaints prcedure.

2 T ensure that crrespndence frm Members, MPs and the Lcal Authrity Ombudsman are dealt with within specified time-scales and ensure there is gd cmmunicatin generally s that gd practice can be develped in c-peratin with such individuals and rganisatins. Onging cntributin t the scping, develpment and enhancement f the Leasehld Management mdules in the current and any future rganisatinal IT systems. T ensure staff update and maintain relevant filing and IT systems t prvide rbust audit trails fr all tasks and peratins that fall within the teams, the service and the rganisatins remit. T keep staff and ther clleagues as apprpriate, infrmed and where necessary prvide briefings, t raise awareness f all relevant changes in legislatin. Cntribute t develping services and prcedures fr Husing Services as a whle. T ensure all activities carried ut by members f the team are in accrdance with current Health and Safety requirements and legislatin. T cntribute t the cntinuus develpment services prvided t leasehlders, freehlders wh pay a sharehlder and tenants wishing t exercise their right t buy. T challenge existing wrking practices, seeking innvative slutins and learning best practice frm ther rganisatins in the sectr Ensure that equal pprtunities plicies and practices are in place t eliminate unfair discriminatin bth as an emplyer and prvider f services. Ensure that a safe wrking envirnment fr emplyees is prvided and t integrate health and safety in all activities t safe guard emplyees, cntractrs, members f the public, in relatin t prperty and the envirnment. T manage the Annual Service Charge prductin prcess which includes preparing and billing estimated and actual service charges as per the lease. T ensure that leasehlders are cnsulted abut prpsed wrks in accrdance with Cuncil plicy and legislatin, and are advised f the cst and billed within relevant time-scales. T manage the cllectin and recvery f service charges within the team, including any necessary legal actin. Wrk flexibly within the scpe f this pst t fulfil the business bjectives cntained within the Barnet Hmes delivery plan. T manage the administratin f the Right t Buy. Apprve applicatins fr service charge lans, instalment agreements and issue ffers. Be a psitive rle mdel t members f the team and clleagues and an ambassadr fr the rganisatin

3 Resident Participatin and Cmmunity Develpment T establish a netwrk f cntacts with all ther services and agencies wrking in the area and ensure there is nging liaisn n strategy and individual issues, and participate with ther services wrking in the area. T ensure that leasehlders are invlved and cnsulted in develping the service. T identify pprtunities fr the develpment f new recgnised Tenants Assciatins and ensure sufficient advice and supprt is prvide Financial Respnsibility T effectively mnitr and manage allcated budgets and take actin t ensure expenditure is kept within budget and cntribute budgetary infrmatin as needed fr the Leasehld Services Team, Husing Services, Barnet Hmes and the Cuncil as a whle. Budgets such as staffing, legal services, cash incentives are ther service related budgets T ensure staff cmply strictly with Barnet Hmes Standing Orders as well as the Internal Financial Regulatins, plicies and prcedures T effectively cntribute t Value fr Mney service reviews bth within the team and wider rganisatin as necessary Peple Management Respnsibilities: Shared management f up t 8 peple Perfrmance management T effectively manage Leasehld Husing Officers, Leasehld Develpment Officers and Leasehld Husing Assistants T ensure that all staffing issues are dealt with in accrdance with the Barnet Grup plicies and prcedures, in particular: Recruitment f staff Supervisin and appraisal Cnsultatin arrangements Disciplinary prcesses Prcedures fr managing sickness and ther arrangements T prvide Management supprt, develpment and training t team members in the areas f: Right t Buy Leasehld Management, Cnsultatin and Invicing

4 Service Charge Cllectin and recvery T manage, mtivate, develp and empwer the team and individuals t prvide excellent standards f service embracing best practice, innvatin and cntinuus imprvement. Be a psitive rle mdel t members f the team and clleagues Be an effective ambassadr fr Barnet Hmes when meeting with internal and external rganisatins Ensure that perfrmance targets are met and a culture f perfrmance management, custmer care, value fr mney and resident / service users empwerment is embedded acrss the Grup Flexibility Wrk flexibly t perfrm wrk nt specifically referred t abve althugh falling within the scpe f the pst at the apprpriate grade. Health and Safety All emplyees have a legal duty t ensure the health and safety f peple at wrk and members f the public in premises r sites cntrlled by The Barnet Grup in accrdance with safety legislatin and The Barnet Grup safety plicy. The Barnet Grup s cmmitment Deliver The Barnet Grup s cmmitment t equality f pprtunity bth in the prvisin f services and as an emplyer. Prmte equality in the wrk place and in the services The Barnet Grup delivers. Demnstrate cmmitment t a culture f safeguarding children, yung peple and vulnerable adults Relatinships: Reprting t Leasehld Services Manager Line management f Leasehld Develpment Officers Jb sharing with Husing Manager Majr Wrks Wrk Envirnment: Office based flexible wrking with requirement t carry ut site visits as and when necessary

5 Technical Knwledge and Experience: Educatin, Qualificatins, Memberships Essential: Educated t GCSE r equivalent Gd numeracy and literacy Experience Essential: 2 years relevant leasehld and/r Right t Buy experience Staff management Experience f wrking with residents Skills and Knwledge Essential: Knwledge f leasehld legislatin and finance Knwledge f RTB prcedures and legislatin Understanding f Revenue and Capital spending Understanding f budget mnitring and management Gd knwledge f current and future challenges facing scial husing and public services Psitively initiating and managing change in a challenging and cmplex envirnment Ability t deal with uncertainty in self and thers arising frm the change prcess. Able t lead and be part f a team, and t mnitr perfrmance Cntributing t a perfrmance management culture fcused n perfrmance bjectives and targets which encurages innvatin and achieves cntinuus imprvement

6 Being Prud Inspiring Trust Ability t recgnise staff develpment requirements and t implement training accrdingly. Gd management and staff mtivatinal skills Gd cmmunicatin and presentatin skills Gd negtiatin skills Cmputer literate Gd understanding f Wrd, Excel and ther PC applicatins, and experience f service charge systems Value Behaviur Indicatrs Ges abve and beynd nrmal expectatins t deliver a high-quality service t the custmer, and encurages thers t d the same Acts as a rle mdel fr thers: demnstrating cmmitment t the values f the Barnet Grup and wn persnal values thrugh wrds and actins Is prepared t admit that things have gne wrng when it is nt easy t d s, and takes actin t make things better Takes actin in wn service area t supprt the visin and gals f the Barnet Grup, and cperates with ther services t achieve bjectives Acts as a brand ambassadr by giving smething back t Barnet Grup custmers and the cmmunity beynd delivering their wn jb e.g. takes up vlunteering pprtunities Acts as a brand ambassadr by representing the Barnet Grup t external audiences

7 Taking Ownership One Team, One Outcme Respnding t Individuals Recgnises and celebrates the cntributin f different grups and cmmunities within Barnet Wrks with individuals t identify the best apprach fr them: applying rules flexibly, and altering nrmal prcedures if required. Thinks frm the custmer perspective and cllects feedback t help us understand the needs f different grups f peple, and t shape what we d accrding Cnsistently challenges thers t step int the shes f different individuals and grups, and t act mre inclusively Intrduces new plicies and ways f wrking t better meet the needs f different grups f peple Sets up systems and prcesses t empwer custmers t make infrmed chices abut the services they receive, and t cdesign future services Engages with ther service areas t raise r slve issues Takes a cnsultative apprach seeking ut the views and pinins f thers wh are affected by issues Encurages thers t cntribute t cllabrative wrking Netwrks with clleagues utside f wn service area, as well as external stakehlders taking time t get t knw them and their perspective Wrks acrss rganisatinal bundaries t reslve issues and develp jined up slutins Driven t g beynd nrmal expectatins, thinking hw culd I d this better? e.g. ding smething faster, t a higher standard r higher quality, mre efficiently Takes actin t address issues and pprtunities, even when they fall utside f wn remit Practively takes n new challenges Takes actin t address cmplex issues when thers are unwilling t d s Wrks with ther service areas t imprve perfrmance and deliver utcmes

8 Leadership Values & Behaviurs Treats members f the team fairly and is pen and hnest Shapes the directin fr the team, and prvides team members with the infrmatin, tls and resurces they need t d the jb Publically recgnises and appreciates team effrts Is apprachable, empathetic and supprtive, helping peple t slve prblems, address issues r adapt t change Psitins self as a leader within the team, invlving thers in setting directin, and helping them t understand the wider rganisatinal cntext Supprts thers t develp new skills and ideas Delivers tasks t agreed deadlines and quality standards Sets clear deadlines and quality expectatins fr thers Raises and tackles perfrmance issues prmptly and cnstructively Sets clear expectatins abut what is acceptable and unacceptable behaviur r standards f wrk Addresses cnflict between grups r individuals directly, cnstructively and bjectively Des nt accept the way it has always been dne When faced with a prblem explres bradly by tapping int best practice bth within and beynd the rganisatin. Encurages ideas r input frm different surces including clleagues, partners and custmers In making yur applicatin we ask yu t address the Educatin, Qualificatins, Membership, Experience, Skills and Knwledge part f the specificatin and t evidence yur Values and Behaviurs under the sectins headed: One team, One Outcme Taking Ownership Respnding t Individuals Leadership Values & Behaviurs fr Peple Managers Inspiring Others Delivering Results Encuraging Innvatins

9 Directr f Operatins Ellit Sweetman Head f Husing Management Stuart Cleman Leasehlder Services Manager Jacky Nelsn 5229 Husing Manager Majr Wrks Vacant FTE Husing Manager Majr Wrks Pari Ktecha FTE Service Develpment Crdinatr Jean Jean-Marie 4935 Husing Manager Annual Service Charge Cllectin Sean Wilsn 6053 Leasehld Develpment Officers Mina Vara 4759 Exdus Tafari (sec) Janna Sartri 4169 Fire Safety Prject Firdus Abdullah 2613 Leasehlder Services Assistant - RTB Divya Lakhani 4812 Leasehlder Services Assistant - MW Maggie Bulmer 4883 Leasehlder Husing Officers Fatma Arican FTE Graham Cawthrne FTE Jacqueline Wallace 4734 Jhn Bangs 6033 Liz James 6052 Sibhan Maguire 4537 Sphia Rse 6047 Funmi Adigun 4183 LHS Apprentice Tracey Dilln 2684 Leasehlder Services Team Structure June 2018