ANNUAL REPORT. Driving change in Saint John

Transcription

1 ANNUAL REPORT Driving change in Saint John

2 TABLE OF CONTENTS 01 MESSAGE FROM THE CHAIR 02 COMMISSIONERS 03 MESSAGE FROM THE CEO 04 THE YEAR IN NUMBERS 05 PARKING HIGHLIGHTS 06 TRANSIT HIGHLIGHTS 07 FINANCIALS

3 01 MESSAGE FROM THE CHAIR 02 We ve made progress this year toward achieving our goals, and I m proud to be part of the team driving this change in Saint John. Under the steady leadership of our CEO and board of commissioners, we have improved our efficiency, optimized our services and managed our business prudently. In fact, marks the first time in many years that Transit finished the year with a surplus without altering services a recordbreaking achievement that brings us closer to stabilizing that service. Our CEO, Ian MacKinnon, has continued to blaze a path by introducing new processes and improvements and ensuring that our decisionmaking is based on evidence and input from the community. He is leading the implementation of a new system of data collection, beginning with automatic passenger counters, and has started the process of public input and feedback. Combined, these efforts will ensure we re offering the right services at the right time. We re working toward increased accessibility with the addition of new accessible buses, and the continued refinement of the Automated Voice Announcement System, both of which will certainly promote greater mobility and usage among our clients. The implementation of these new systems and approaches have begun to payoff this year and we continue to expand with the introduction of the NextBus app that downloads schedules in real time to mobile devices and Paymentus, an ebilling payment solution for our parking customers. We have also assumed the management of the Market Square Parking garage, and the excitement doesn t stop here. Already we know that in 2018 we ll introduce new Pay by Plate parking services. SAINT JOHN TRANSIT AND PARKING COMMISSION Patricia Ellsworth Chairperson Tim Peterson Secretary Treasurer Charles Bryant Commissioner Michael McGovern Commissioner David Duplisea Commissioner Donna Reardon Commissioner Kay Gillis Commissioner I d also like to personally thank my fellow volunteer commissioners for their support and guidance this past year. This is yet another example of what can be accomplished with a group of dedicated and hardworking people. PATRICIA ELLSWORTH, CHAIRPERSON Saint John Transit and Parking Commission

4 03 MESSAGE FROM THE CEO THE YEAR IN NUMBERS 04 I am extremely proud of our progress in. We welcomed Vice Chairperson, Patricia Ellsworth, to the Chairperson s role and made strides in our efforts to maintain, optimize and enhance our service offerings and further decrease our deficit. This past year we practiced cost constraint and cost control while introducing new business practices and technologies that are allowing us to better understand our community s needs and priorities. We continue to place emphasis on using data and research to steer our approach to further optimize the services we offer. Among our goals this year was to make informed decisions about the services we offer, and when and where we offer them. Integral to that effort was the introduction of automatic passenger counters, which automatically collect data that gives us a clear picture of the community s needs. We equipped 50 per cent of our transit fleet in, and have plans to continue to expand this deployment in the coming years. We are also taking steps to reduce our carbon footprint while increasing accessibility by leveraging different technologies. This includes the exciting launch of the NextBus Transit app providing our customers with uptodate schedules in real time as we move away from paper as well as a renewed focus on promoting and improving the Hotspot Parking app to all customers to again reduce paper usage. NUMBER OF BUSES: 43 City Buses 8 Handi Buses 88 Transit 22 Parking NUMBER OF EMPLOYEES: NUMBER OF RIDES PROVIDED: 2 Million + Looking ahead, we ll continue working to find ways to work efficiently and deliver the kind of services you re looking for. A big part of this will be to continue our efforts to align with recommendations made by MoveSJ s Master Transportation plan for 2019 and beyond as we work to implement these in the year ahead. We hope you enjoy reading about our achievements over the last year. We are proud of our accomplishments and we can t wait to let you know about more enhancements to support a quality service for transit riders and convenience for parking customers. NUMBER OF PARKING STALLS: 5,000 between on and offstreet parking NUMBER OF KILOMETRES COVERED IN : 2.1 Million AVERAGE LITRES OF FUEL USED IN A YEAR: 1 Million + litres And be sure to use the recently launched Google Transit or download our NextBus Transit and HotSpot Parking apps to revolutionize your transit and parking experiences. IAN MACKINNON, CEO Saint John Transit and Parking Commission

5 05 PARKING HIGHLIGHTS TRANSIT HIGHLIGHTS 06 TAKING AN INNOVATIVE APPROACH CLOSING THE GAP ENHANCED ACCESSIBILITY FOCUSED ON SAFETY As we continue to revolutionize our practices and lean more heavily on different technologies we have introduced a comprehensive ebilling and payment solution Paymentus. This system allows customers to set up a personal account for automated monthly payments. This has aligned well with our reinvestment in the HotSpot Parking app as we worked to increase its use. We also made website enhancements that give us the ability to broadcast messages by Twitter and simultaneously, ensuring that we offer our customers multiple ways to get information in real time. We continue to make strides in closing our deficit gap by collecting data and seeking the input of key partners like the City of Saint John through strategies such as MoveSJ. Through this process we have made modifications to our Traffic ByLaws to increase fines related to accessible parking, and strategically expanding the number of permits sold in specific lots. EXPANSIONS IN PARKING SERVICES We have purchased 17 new Pay by Plate machines to be implemented at St. Joseph s Hospital and specific highvolume areas throughout the city, offering parking customers an easy payment solution. We have also assumed the management of the Market Square Parking garage. In, 81 per cent of our fleet was accessible and, of those, all were equipped with an Automated Voice Announcement system that includes the announcement of stops just before they are made as well as a lit display of the street name of the next stop. These features make transit more accessible for riders, including those who are hard of hearing, deaf, or visually impaired. In 2018, we will receive 12 new accessible buses, thanks to the Government of Canada and Government of New Brunswick. This will mean our entire fleet is accessible. SERVING THE COMMUNITY Keeping with tradition, we also executed another Stuff the Bus School Supplies for PALs. This is an amazing campaign that brings the community together to give back to those in need. We focus on our drivers, so they can focus on you. We ve implemented an enhanced safety and return to work program, with advice from WorkSafeNB. We ve also built up our roster of parttime drivers to develop a pool of trained candidates that will be in a position to help address retirements and reduce overtime expenditures. In addition, we were able to successfully launch our enhanced customer service training for all drivers so that they are equipped with the necessary skills to provide our customers with a quality experience. We are also planning cultural awareness training for all front line staff. BUILDING DATA, IMPROVING SERVICE We continue to rigorously work towards improving our customer experience. This past year we launched the NextBus Transit app providing customers with uptodate schedules in real time and began accepting applications for a passenger advisory committee. In addition, we introduced new automated passenger counters which will allow us to better understand rider needs including usage, peak riding times and popular routes.

6 07 FINANCIALS FINANCIALS 08 SAINT JOHN TRANSIT COMMISSION STATEMENT OF FINANCIAL POSITION AS OF DECEMBER 31, December 31, December 31, 2016 Financial Assets Cash and cash equivalents 856, ,321 Receivables Accounts receivable Due from City of Saint John 470, , ,221 1,326,639 1,186,733 We ve taken a responsible and prudent approach over the last year, and we are beginning to see the results. For the first time in many years we have finished our year with a surplus, without making changes to the services we offer. We did this by optimizing our service offerings and reducing overtime costs by building up our roster of parttime drivers to support our fulltime team. The surplus has now been allocated to a transit building fund and will be utilized for future building maintenance. Liabilities Accounts payable and accrued liabilities Employee future benefits Due to City of Saint John Deferred revenue Long term debt Net debt Nonfinancial Assets Tangible capital assets Inventory Accumulated Surplus 723, , ,228 32,340 13,196,000 15,009,086 (13,682,447) 24,860, ,234 25,539,087 11,856, , ,600 1,177,228 42,240 13,579,000 16,447,294 (15,260,561) 26,740, ,624 27,376,746 12,116,185 Approved by the Commission Chairperson CEO Please note: While transit and parking are currently operating under singular leadership, they remain separate City commissions. Work has begun to combine commissions and financials will be consolidated in the future.

7 09 FINANCIALS FINANCIALS 10 SAINT JOHN TRANSIT COMMISSION STATEMENT OF OPERATIONS AND ACCUMULATED SURPLUS FOR THE YEAR ENDED DECEMBER 31, SAINT JOHN PARKING COMMISSION STATEMENT OF FINANCIAL POSITION AS AT DECEMBER 31, Budget (Unaudited) Actual 2016 Actual 2016 Revenues City of Saint John operating City of Saint John debt reduction Operating revenue Cash fares Transcard revenue Monthly passes Comex Transcards Comex Monthly passes Bus tokens Suburban Subsidy Bus charters Bus charters schools Bus advertising Garage (others) Other revenue 5,521,621 1,728,562 1,019, ,000 1,232, , ,500 18, , , , , ,000 11,897,683 5,521,621 1,808,641 1,009, ,691 1,300,087 94,556 91,368 27, , , , ,809 1, ,363 11,881,550 5,774,574 1,763, , ,232 1,282, , ,813 23, , , ,644 95, ,970 12,029,566 Financial Assets Cash Receivables Trade Due from City of Saint John Liabilities Accounts payable and accrued liabilities Deferred revenue Long term debt Net debt Nonfinancial Assets Tangible capital assets 27,715 78,679 2,590,187 2,696, ,185 17,851 7,560,000 8,096,036 (5,399,455) 19,409,084 12, ,323 2,814,985 2,972, ,511 10,603 7,920,000 8,804,114 (5,832,091) 19,882,915 Expenses Transportation Vehicle maintenance Building Administration Interest Amortization of tangible capital assets 6,535,604 2,214, , ,837 6,480,761 2,253, , , ,641 1,828,400 6,497,502 2,329, , , ,565 1,904,561 Accumulated Surplus Commitments Approved by the Commission 14,009,629 14,050,824 10,169,121 12,141,094 12,713,111 Vice Chairperson Annual deficit 1,728,562 (259,544) (683,545) Accumulated surplus, beginning of year Accumulated surplus, end of year 12,116,184 11,856,640 12,799,730 12,116,185 CEO

8 11 FINANCIALS SAINT JOHN PARKING COMMISSION STATEMENT OF OPERATIONS FOR THE YEAR ENDED DECEMBER 31, Budget 2016 Revenues Parking lot rentals Miscellaneous revenue Administrative revenue Interest 2,735, ,025 42,000 24,000 2,676, ,457 44,836 36,241 2,541,979 10,426 40,362 33,079 2,932,661 2,883,486 2,625,846 Expenses (Recovery) Leasing costs Amortization of tangible capital assets Wages and benefits Real estate taxes Debt service charges Snow removal Parking lot attendants Maintenance and repairs Power Monitoring program Miscellaneous Office Parking lot supervision Special projects Insurance Professional fees Commission expenses Advertising Bad debts Convention and travel 567, , , , , , , ,000 63,720 50,000 40,400 43,000 52, ,000 19,800 27,000 8,400 16,000 1,800 26, , , , , , , , ,078 50,369 37,846 33,571 27,486 26,262 24,441 18,894 16,452 6,697 3, , , , , , , ,277 67,984 48,633 32,999 18,596 26,351 48,554 29,878 16,169 12,794 3,899 9,574 (136) 3,720 2,944,939 2,924,681 2,669,596 Annual deficit (12,278) (41,195) (43,750) Accumulated surplus, beginning of year 14,050,824 14,094,574 Accumulated surplus, end of year 14,009,629 14,050,824 Driving change in Saint John

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