What defines success for a managed travel program?

Transcription

1 What defines success for a managed travel program? 1 SATISFACTION Travelers are exposed every day to the best user interfaces and experiences that the Internet and Mobile have to offer. They bring those expectations in the corporate world. Forcing compliance is costly in political capital and is often not effective. 3 COST & SUPPLY Travel management requires a balanced approach to optimize savings, manage quality, and minimize risk. A pure costcutting approach can quickly become counter-productive. 2 VISIBILITY You can only manage what you can measure. The right data will provide insights and guide actions. 4 SECURITY Your company has the duty to ensure that business travel is conducted within acceptable risk levels, and with a robust contingency plan. If this duty is not executed, the company is exposed to significant liabilities. The right experience for every user. The right support for every traveler. The right resources for travel managers. All are essential for ongoing success. PAGE 1

2 END USER SATISFACTION PAGE 2

3 END USER Satisfaction Efficient tools for travel managers. Enhanced experience for travelers. Globally consistent user experience Change views between your profile and team members or executives trips Profile updates synced across devices Easily book for singles or groups of travelers Use Google mapping to sort hotels by rates, location and perks Arrangers can book trips for up to six travelers Allow colleagues to share an itinerary, but change individual travel specifics Secure options to book for guests Use guest profiles for infrequent travelers without creating individual account Set guest policies and spending thresholds for a group PAGE 3

4 END USER Satisfaction Empower travelers You can achieve significant savings by driving compliance without mandates through consumer-like tools and providing convenience, comfort, and safety without sacrificing choice. An interface that your travelers already use PAGE 4

5 REPORTING VISIBILITY PAGE 5

6 REPORTING Visibility Travel costs + Travel patterns = Insight Reporting Homepage Dashboard Offers Account Management Delivers High-level snapshot or deep dive into YTD spend, links to insight pages Customizable reports available on demand aligned to your needs Global, regional or local insight into your company s travel spend Information. Online adoption Travel policy compliance Preferred supplier usage Overall travel program spend Regularly. Business reviews Monthly Quarterly Annually Insight. Benchmarking Customer satisfaction Traveler safety Agency fees PAGE 6

7 REPORTING Visibility Tackle savings one by one Identify your total travel spend by category. Measure the effectiveness of your travel policy. Dig into purchase trends and patterns. Identify new savings opportunity beyond expected areas. PAGE 7

8 OPTIMIZATION COST & SUPPLY PAGE 8

9 OPTIMIZATION Cost & Supply Air savings. Car savings. Hotel savings. All at your fingertips. Spot Savings with Dashboard View Consolidate spend Monitor vendor performance Negotiate better vendor contracts Encourage Savings at every touch point Influence decision-making; guide users to better travel choices and selection of preferred rates On-demand reporting connects you with savings opportunities Account managers ensure you get your loyalty points and travel program rewards Get Savings, from the start Leverage of Expedia family delivers value Egencia Best Fare search offers low fare guarantee Mobile only deals up to 30% off Plus: Online Rail, Town car, Van, and Uber booking (Uber booking is only in the App). PAGE 9

10 OPTIMIZATION Cost & Supply Look at the broader picture A pure cost-cutting approach can quickly become counterproductive. You need to reach the right balance between process, sourcing and acceptance by your internal customers. PAGE 10

11 TRAVELER RISK MANAGEMENT SECURITY PAGE 11

12 TRAVELER RISK MANAGEMENT Security Our risk management just goes farther. Peace of mind, every step of the way. Constant Connection Create broadcast messages to view during booking On-demand traveler tracking through reporting that s updated daily 24/7 travel consultant assistance for travelers Alerts and Advice Relevant, accessible travel advice Traveler center w/links to State Dept., CDC, visa/passport requirements Crisis alerts within one hour Monitoring of worldwide events Policy Controls Limit risky travel Proactively find out-of-policy travel Receive notifications of out-ofpolicy travel plans before they occur PAGE 12

13 TRAVELER RISK MANAGEMENT Security Proactively manage travel risks A risk-free environment does not exist. However, risk can be mitigated, to a large extent, through preparation of the your organization and your travelers. Assess, Inform and Assist should be your guiding principles. Global report and communication process of impacted travelers during an incident to the travel managers/security managers, and travelers Coming in 2017: Traveler tracking in app, and selfservice reporting globally PAGE 13

14 IT S NOT WHAT YOU SAY. IT S WHAT YOU DO. EXECUTION PAGE 14

15 IT S NOT WHAT YOU SAY. IT S WHAT YOU DO. Execution The travel experience. Upgraded. With Egencia, travelers are prepared for any situation. Smooth Sailing Service, Please! Changes on the Fly A World of Support Industry-leading online and mobile experiences Single-platform service Consultants focused on quality, not quantity Personalized service and notifications keep you ahead of disruptions Intelligent Service Platform User-friendly hotel shopping experience 24/7 Travel Consultant availability, including Dynamic itinerary for editing travel plans on the go Mobile app support when you are on the road Professional account management Comprehensive risk management Travel resources and how-to guides 300 Industry average transactions/month 200 Egencia consultant transactions/month 800+ travel consultants PAGE 15

16 Egencia If you re exploring the transition to a managed travel program, please enjoy our webinar for more information on Demystifying Managed Travel Egencia, LLC. All rights reserved. Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. All other trademarks are the property of their respective owners. CST # ; CST # PAGE 16