Detroit Tigers Foundation

Transcription

1

2 Detroit Tigers Foundation The Detroit Tigers organization, its owners, management, players and coaches are committed to providing a caring, enduring presence in the Greater Detroit community and believe in the need to invest in our community's future. 2

3 The Club s official charity, the Detroit Tigers Foundation was established in 2005 as an affiliate of Ilitch Charities with the mission of enhancing lives through the game of baseball with a focus on youth, education and recreation. From youth baseball programs and field renovation projects to a State-wide anti-bullying program, the Foundation aids in the development and funding of innovative programs that reach Tigers fans with positive messages and promote the good citizenship embodied in the storied history of the Detroit Tigers. 3

4 Since its inception, the award-winning Foundation has awarded over $21 million in grants, Tigers tickets and college scholarships throughout the State of Michigan, northern Ohio and southern Ontario, Canada. 4

5 The 50/50 raffle program was developed in 2008 in an effort to create awareness, and raise funds in partnership with select local charities while enjoying an evening at Comerica Park. Through the 2017 season nearly $2.8 million has been split between local charitable organizations and lucky winners! 5

6 50/50 SALES TECHNIQUES 6

7 Selling is as simple as 1, 2, 3 1) Select Price-Point 2) Confirm & Print Tix 3) Enter Into Drum 7

8 Sales / Messaging / Foundation Info. Utility Screen Send Message Foundation Info 8

9 What happens if I run out of paper? When you are running low on receipt paper, an orange stripe will appear. At this point there is very little paper remaining and you will need to replace the paper before processing any additional transactions. 9

10 The paper rolls can be replaced simply by pressing the paper release button, placing the new paper roll in the roll holder to hold the paper in place, and closing the door. NOTE: When replacing the paper roll, you will need to pull 6-8 inches off the start of the roll to ensure no glue remains on the new roll. Please do this prior to placing the roll into the printer. 10

11 What if I have a ticket misprint? While this is not a likely occurrence, on occasion there will be a ticket misprint (no raffle numbers or bar code will appear). In this instance, press Reprint Last Ticket and provide the new ticket to your customer. Please then write your seller #, ticket denomination (exp. $20 for 20) and time (exp. 1:37 pm) on the back of the misprinted ticket and store in your apron. This ticket will be collected with any other voids. 11

12 Now, It s Time to Sell! Don t be passive Don t be overly aggressive Be Proactive! 12

13 What should I say? Start with $20 price-point as the Value Buy. Share 80/$40 as the Greatest Odds of Winning. o If two people are together, suggest each put in $20 to greatly increase odds. o Four people, $10 each. 13

14 Tickets are only sold at the following price points: o 2 tickets for $5 o 5 tickets for $10 o 20 tickets for $20 o 80 tickets for $40 Each volunteer will receive one handheld device, one printer, an apron, a numbered raffle ID Badge, and a raffle sign. Volunteers are responsible for the safekeeping of all items. Volunteers will NOT receive a cash bank Cash & Credit Cards Only! No Checks or Canadian currency will be accepted 14

15 50% of the net raffle pool collected through the sale of 50/50 raffle tickets will be paid out to one (1) randomly selected winner each raffle. The remaining proceeds will be shared between the partner charity and the Detroit Tigers Foundation. Additional information on the raffle is available at Tigers.com/5050 and on the raffle hotline at Website and 24-hour raffle hotline located at the bottom of the printed raffle ticket. 15

16 Volunteers must turn in the currency to the Checkout area to reconcile the currency / tickets with a Raffle Manager. Unless an obvious technology malfunction has occurred, volunteers are personally responsible for any shortfall should tickets / cash not reconcile. If volunteer is unable to cover the difference, the short fall will be deducted from proceeds earned by the partner charity. If handheld device, printer or credit card processing machine is damaged while in the possession of a volunteer, cost to repair will be deducted from proceeds earned by the partner charity. If you have any issues with your handheld device, printer or credit card processing machine please go to the 50/50 Raffle Office/Power Wash Room located between Guest Services and Brushfire Grill to see a Raffle Manager. 16

17 Frequently Asked Questions Questions Answers When do raffle ticket sales conclude? Start of the 5th inning When is winning ticket drawn/announced? Announced after the 7th inning Where do I go in the arena to claim? Comerica Park Guest Services Office (Section 131) Where can I locate rules/prize claiming info? Tigers.com/5050 or (313) (on raffle ticket) What is deadline to claim winning ticket? Winner has 60 days to claim prize. Age requirement to purchase a ticket? 18 or Older Do I receive the cash today if I win? No, winner completes forms and check is mailed. Do you need to be present to win? No Is raffle ticket transferrable? No Are refunds allowed? No, all sales are final. Are there taxes? Yes, law requires raffle prizes are taxed prior to receipt. Who do proceeds benefit? Detroit Tigers Foundation & Partner Charity Name 17

18 18

19 Be proactive (approach people sitting / standing at end of lines). Have fun and smile! Make eye contact Make an immediate connection. Tease today s estimated jackpot total. Always highlight the jackpot total, not the half the winner receives. Start with the $20 Value Buy. Up-Sell, Up-Sell, Up-Sell! Try and get two or more people to go in together to buy tickets. 19

20 Be passive or overly aggressive. Stand to the side on the concourse and/or against the wall (Stand in middle and face fans). Talk on your phone or eat/drink while selling. Be rude to guests / Guilt someone who says No Take it personal / Lose your enthusiasm. Leave your assigned area, and/or cluster with other volunteers. Walk around the stadium and/or not approach people. Start with the $5 ticket. Resell previously printed tickets (voids will be collected by raffle staff). Skip the confirmation page (Pause here to double-check you selected the correct ticket price). Hit Print to Drum before the ticket successfully prints. 20

21 Thank you for participating in the Detroit Tigers Foundation 50/50 Raffle Program!