MVR 2.0 Quick Start Guide

Transcription

1 MVR 2.0 Quick Start Guide This guide will show you how to get started quickly, find your MVR phone number, and get your basic system set up and ready to start generating inbound lead calls all in a matter of minutes. For Client Support client.services@proquest-tech.com or call ext. 2

2 Step 1 Watch Your Welcome Video. Step 2 - Download and Login to Your MVR 2.0 Mobile App.

3 Step 3 Read Welcome Message from Your Support Team. (Click the Contacts icon in the left corner, hover over the Support Team record, and click the message icon to read your welcome message.) Step 4 Explore Our Training Area and Learn How to Use This System in Your Listing Presentations.

4 Step 5 Familiarize Yourself with the Extensions Section. When you click the Extensions icon on the left, you ll see your toll-free number, and your local number, if you selected one. Then you ll notice there are three sample property recordings and five free seller report recordings preloaded in your system. The Listing recordings are samples. The free report extensions are live and ready for you to use. Step 6 Take the System for a Test Drive! Call your new MVR number from a different phone and enter extension Listen to the recording and your mobile phone will begin to ring. When you answer you will hear a message telling you how many seconds before the prospect is going to say Yes. Once those few seconds pass, you ll hear, The caller is ready begin talking now. That s when you ll use the scripts in your action plan to answer appropriately. For a listing it will be, Hi, this is (your name), which

5 property may I get photos and pricing for you today, please? For a report it s, Hi, this is (your name), which free report may I send you today, please? Now you re in a live conversation with a prospect. Step 7 Send & Receive Text Messages. Send a test text message to yourself. Notice how you re texting from your MVR phone number. It s a number your prospects will recognized because it s the same number they just called or sent a text into, not some weird short code, or a phone number they ve never seen before, like other text lead generation tools. This sets up a true 2-way text dialog and makes it easier to connect with your prospects and engage them more effectively. Step 8 Familiarize Yourself with the Communications Panel Play around with the technology. Call, connect, send text messages, record notes, and look over the communications panel. This is where all your conversations are stored and instantly accessible for review. Your MVR 2.0 communication panel will enable you to instantly respond to new leads via voice or text from one application. Future versions will include and social media messaging apps as well. Step 9 Order Your Sign Riders and Brochure Boxes Now that you have your MVR 2.0 number you can order sign riders and roll out Action Plan #1 to begin capturing the best prospects in all of real estate the drive-by prospect.

6 Step 10 Begin Setting Up Your Automated Info Extensions Click the Extension management icon on the left. Then click the ADD NEW EXTENSION link at the bottom of the window. It will open the add new extension dialog box Enter the extension number you wish to create. Select the type of

7 extension, a listing or a report. Then click Save and Edit to be taken to the following screen. Click to plus sign and select Text to Speech Enter text in the box, click button on the right to create your recording, and then click the blue checkmark to save the recording and you re

8 done. Your recording is ready to go and you can begin your marketing. If you wish to change any of our default setting which are designed to push every opportunity to a live conversation, you can change those options in the window below the recording. Recording Best Practices Rule #1 Audio Tours Need to be EXACTLY Seconds. If you want to have live conversations with the most leads, your property descriptions need to be seconds. To create a second recording your description needs to be words. The most important reason for the second rule is the timing of your MVR voice activated direct connect feature. However, if you don t want to talk with your leads immediately you can ignore this rule. Rule #2 DON T Include Certain Specifics in Your Audio Tours.

9 If you want to talk with more prospects don t use specifics like: 3 BR, 2 BA, 2100 Square feet. These types of specifics give your prospect reasons to hang up. Instead, use general curiosity-provoking phrases like; open floor concept, newly updated kitchen with beautiful cabinetry, lovely family room with cozy fireplace, great entertaining spaces out back, nicely manicured lawn, and wonderful views from every room. These phrases provoke interest, but don t give your caller reasons to hang up, maximizing your live conversations. However, if you don t want to talk with your leads immediately you can also ignore this rule. Rule #3 End Your Audio Tour Abruptly. If you want to maximize your live conversation opportunities end your audio tours abruptly and let your MVR system prompt do its job. DON T tell prospects what to do next, end the recording like our example. Then, your MVR system will ask the caller, Would you like additional photos and current pricing for this property? If so, say yes. Ending your audio tours this way will have 80-90% of your callers saying yes and you creating a live conversation. However, if you don t want to talk with your leads immediately you can also ignore this rule. Here s a 94-Word Example that is 33 Seconds in Length. This newly updated home has an open spacious feeling throughout. As you walk in the entry the vaulted ceilings and grand staircase carry your eyes up to the second floor. With the open floor concept the views from the entry are simply spectacular. The living room has new carpet, the dining room has brand new high-end hardwood floors, the kitchen has been completely renovated with gorgeous cabinetry, granite counter tops, and all high-end fixtures. Through the kitchen the patio door opens to a nice size deck and backyard, ideal for entertaining friends and family.

10 Step 11 Start Exploring Our Member Training Resources. You ll find everything you need to launch successful marketing campaigns to drive live conversations with buyers and sellers through your doors and much more in our training resources. There are eight lead generation action plans, lead generation and lead conversion mastery classes, as well as more than 40 hours of high-level real estate training with our head coach and trainer John Gualtieri. John is true master of real estate who s earned over $20 million in commissions over the course of his career. What s even more impressive about John is his ability to teach fellow agents those same skills. Lastly, most of the features for your MVR 2.0 system are easy to navigate. However, if you have questions or comments please text your Support Team through the communications panel or refer to our System Setup tutorials for help with the setup process. Thank you for joining us and here s to your continued real estate success! Your Client Support Team ext.2