Retain. Grow. Repeat. For a lifetime. THAT MEANS BUSINESS

Transcription

1 Retain. Grow. Repeat. For a lifetime. THAT MEANS BUSINESS

2 Software Platform Research Expertise Give All Your Customers the Experience They Deserve MaritzCX started with the simple idea that businesses Surveys & Data Collection Text Analytics Dashboards & Reporting CX Strategy & Design Vertical Expertise Mystery Shopping need more than scores and reports to meet their customer experience (CX) challenges in the 21st century and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a Predictive Analytics Action & Case Management Social CX Advanced Analytics Consultative Services Program Management modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act on the experiences of every individual customer across every touchpoint live.

3 Some of the world s most successful brands trust MaritzCX to design and execute programs that meet the specific needs of their industries. Our Expertise Includes: Automotive Aviation Financial Services Government Hospitality Technology Telecom Retail Energy Business to Business Healthcare Other

4 Make Superior Experiences Part of Your Company s DNA MaritzCX Successful CX isn t just about adding new programs. It s about weaving the voice of every customer into the fabric of your business and giving everyone in your organization the power to respond instantly. FRONTLINE MANAGER CX PRO C-SUITE Engage your frontline employees with information to better understand their customers and how they can directly impact their experience. Empower your line of business managers with operational performance and quality data they can use to manage their teams. Enable your CX team to quickly sift through mountains of data to find critical business insights that drive change. Give your executives a single intuitive dashboard that helps them make customerfocused decisions, drive revenue, and boost retention.

5 SURVEYS & DATA COLLECTION TEXT ANALYTICS DASHBOARDS & REPORTING Industry-leading survey software with state-of-the-art data collection management features Transform open-ended comments into meaningful insights Intuitive drag-and-drop functionality and sourcing from multiple datasets PREDICTIVE ANALYTICS ACTION & CASE MANAGEMENT SOCIAL CX Combine survey results with big data to predict what all your customers need Tools to facilitate closed-loop action and organizational change Turn sentiment into measurable results Every Masterpiece Starts with the Right Tool Introducing the award-winning software platform for companies that care about the customer experience. DATA INTEGRATION Developer tools and pre-built connectors to link CX data with enterprise systems MOBILE SURVEYS Feedback anywhere, anytime through SMS and mobile channels TRAINING & CERTIFICATION Instructor-led or self-paced training, and basic or advanced program certification

6 Knowledge that Drives Your Success MaritzCX has over 40 years of experience answering some of the most difficult questions in business. CX STRATEGY & DESIGN Solutions for your business, industry, and financial objectives CONSULTATIVE SERVICES Research consulting that translates directly into meaningful and actionable insights COMPREHENSIVE PROGRAM MANAGEMENT Expert care of your program from implementation to action planning And with hundreds of research professionals across the globe we know what it takes to help you overcome obstacles in measuring, managing, and delivering world-class VERTICAL EXPERTISE MYSTERY SHOPPING ADVANCED ANALYTICS customer experiences. Experts that focus on specific industry and market needs Trusted, professional mystery shopping experts for more than 30 years Turning raw data into insights that matter to your business

7 Join Our Culture of Innovation Every time you improve a customer s experience, you deliver on your brand promise. And every time we help you do that, we deliver on ours. That s what motivates our CX experts, programmers and data scientists, to keep innovating at the intersections of human experience and technology and it explains why we re constantly exploring new ways to predict customer needs while making them the central focus of everyday operations. It defines our passion for turning customer experiences directly into higher satisfaction, improved retention and increased revenue.

8 IL KS MI ON DE CA UT MO NC UK CN OH TN TX MN AU Start Turning Insights Into Action Visit maritzcx.com, stop by or call our office at for more information. Find out how we can help you see, sense, and respond to every customer, instantly.

9 Schedule a Demo sales@maritzcx.com Contact Us info@maritzcx.com North America Asia Pacific +61 (0) UK & Ireland +44 (0) maritzcx.co.uk Germany +49 (0) maritzcx.de maritzcx.com 2016 MaritzCX Holdings LLC. All Rights Reserved. All third-party trademarks are the property of their respective owners /16