Relax, you have totaline

Transcription

1 BeyonD RePaiR News and information that drives your business. June 2013 in this issue: Relax, you have totaline Commercial clients trust Carrier, Bryant, and Payne equipment offer them F.A.P. page 5 Jims Tips Generating your commercial client base page 6 Totaline Sales Centers offer Premier Series thermostats page 8 What are you working on today? TM Carrier Corporation 6/2013

2 in this issue Welcome to the June edition of Beyond Repair. Summer is right around the corner, and chances are your air conditioning repair calls have already started. Summer is also the time of year when many businesses and organizations decide to update their commercial HVAC systems. Totaline Sales Centers don t just provide you with what you need to keep your residential customers happy we also carry everything you need to help your commercial clients with their HVAC needs, too. This month, we ll talk about how you can enhance your commercial business. In Jim s Tips, I ll tell you how you can network to gain commercial clients, and we ll share an article with you about choosing Factory Authorized Parts for your commercial repairs on Carrier, Bryant and Payne equipment. Also this June, we ll discuss the great lineup of Totaline Premier Series thermostats. Read about them inside. Madge will be on hand to chat about the Payne packaged lineup as well. In this month s IAQ Corner, we ll talk about UV lights, and Bynum Bits offers information on yet another great Carrier University class specifically geared toward commercial applications. Plus, we re pleased to announce the winners of our Quarter One Win/Win drawing see who the lucky gift card recipients are! No matter what the weather, Totaline Sales Centers will help you keep your cool all summer long just like we ve done for the past 25 years. So grab a cold beverage, kick back and enjoy this edition of Beyond Repair the news and information that drives your business. Jim Flynn Totaline Training & Marketing Manager BEYOND REPAIR 2

3 i.a.q. corner improve your customers iaq With uv light When your customers need air purification in their home, offer them the benefit of UV light, with the Totaline Saber 24V Magnetic Mount UV System. UV light helps to reduce mold and other types of microbial growth within your customer s air system, allowing for improved indoor air quality and enhanced system efficiency. The Totaline Saber 24V Magnetic Mount UV System works by disinfecting the air system, as contaminates like viruses, bacteria, mold and allergens are all sterilized by exposure to UV light. Air is purified every time it circulates and passes through the UV light. The Totaline Saber 24V UV System comes with a multibracket for various installation scenarios, and features: 19 mm. 16 UVC (254nm) Quartz Lamp Electronic 24-Volt Ballast with LED Status Light 1-Year Warranty on Lamp (Exchange) 1-Year Warranty on Unit (Exchange) When your customers ask how they can improve the quality of their indoor air, suggest the Totaline Saber 24V Magnetic Mount UV System readily available at your local Totaline Sales Center, where we ve been helping HVAC dealers just like you meet their customers needs for 25 years. ask madge the Whole Payne Package is PeRfect for camps Hey there! Madge here. Hope your spring has been wonderful so far and in just a couple of weeks, it will be summer! This time of year is beautiful here in New York, and a lot of our customers are busy getting their camps ready for the season and are thinking about summer vacations at the lake. Do you have customers with camps or summer homes? Consider offering them a Payne packaged unit. We offer our customers Payne packaged units for their camps because we know how reliable Payne equipment is, and how affordable it is, too. Payne packaged systems are usually installed outdoors at the ground level or in a crawl space. In some instances, they can be installed on a rooftop, depending on the design. Payne packaged systems offer all components in one cabinet, and come in a number of configurations to best suit your customers needs, including: PA3G: This 13 SEER air-conditioning packaged unit is designed for both ground and rooftop installations. It offers an insulated cabinet for reduced noise, as well as a rugged, corrosion-resistant base made to withstand harsh climates. PA3Z: Also a 13 SEER air-conditioning packaged unit, this is Payne s most affordable packaged air conditioner. It offers a narrow cabinet design for tight spaces, and is made from the same rugged components as all other Payne packaged products. PH3G: This is a packaged heat pump product, supplying both cooling and heating with a 13 SEER cooling efficiency and 7.1 HSPF heating efficiency. This product features an insulated, durable cabinet for quiet operation, and is suitable for both ground and rooftop installation. PH3Z: Another heat pump packaged unit, the PH3Z is Payne s most affordable packaged heat pump. It features a 13 SEER cooling efficiency and a 7.7 HSPF heating efficiency. Ruggedly built, this features a narrow 32 cabinet design so it works well in areas where space is limited. PY3G: No matter what the weather outside, your customers can rely on this gas/electric system to either stay warm, or keep their cool. This unit offers 13 SEER cooling efficiency and 81 percent AFUE heating efficiency, and offers outstanding moisture control. This system is built with durability and corrosion-resistance in mind. So help your customers keep their camp or summer home climate controlled, with a great Payne packaged unit. These products are readily available at your local Totaline Sales Center, too. There, you ll find everything you need to install and repair all of your customers HVAC equipment. When you stop in, be sure to wish them a happy 25th anniversary, too and tell them Madge sent you. See you next month! Madge, as in the Ask Madge article is a fictional character. BEYOND REPAIR 3

4 They say... a picture is worth a thousand words. This one says we have it at your local Totaline Sales Center. New For 2013* Danfoss R-410A Performer Series Compressors New For 2013* LG Scroll Compressors Totaline Sales Centers are the quick stop for your list of hermetic and semi-hermetic compressors, offering a complete lineup including Genuine Carlyle, Totaline, Copeland, Danfoss, Tecumseh, Bristol, LG, Maneurop, Goldstar, Toshiba, Panasonic and Hitachi. New for 2013* is our residential LG Scroll Series and the addition of commercial Danfoss R-410A models to our Performer line up. No matter what OEM equipment you re using we have the compressor you're looking for. To find the locations of your local Totaline Sales Centers, please visit * New for 2013 compressors are available now to order from your local Totaline Sales Centers Carrier Corporation 05/2013

5 commercial clients trust carrier, BRyant and Payne equipment offer them factory authorized PaRts It s 90 degrees outside, and you have commercial customers whose businesses depend on keeping it cool inside. Whether they re a restaurant, an office building, or a retail store, they ve invested a lot in their business, right down to their Carrier, Bryant or Payne commercial comfort system. Will you be ready if they call you with an emergency AC repair? You will be, if you count on Factory Authorized Parts, which are exact, dropin replacements on Carrier, Bryant and Payne commercial equipment. Using Factory Authorized Parts will save you time and remove guesswork from repair tasks, giving both you and your commercial client peace of mind. Factory Authorized Parts help you get the job done quickly because they feature exact electrical connections, lead lengths and mounting characteristics. More importantly, Factory Authorized Parts preserve UL and/or CSA-approvals and listings for the parts in the original equipment. Factory Authorized Parts also provide many practical benefits to your client. Using Factory Authorized Parts preserve the original manufacturer's warranty, as well as the original efficiency of the system and engineered sound requirements. Your commercial clients deserve a repair solution that restores their equipment to its original performance. Factory Authorized Parts help you provide exactly that solution. Getting the Factory Authorized Parts you need for your commercial clients Carrier, Bryant or Payne equipment is as easy as visiting your local Totaline Sales Center. We ve been helping HVAC dealers meet the needs of their commercial clients for the last 25 years, so we know what it takes to get the job done right. Be sure to stop by today for all your HVAC needs, from great Payne equipment to the extras you need to make the job go smoothly, like duct tape and wasp spray. BEYOND REPAIR 5

6 Jim s Tips generating your commercial client Base with Jim Flynn, Totaline Aftermarket Training Manager people in your industry. When big commercial projects come up, general contractors will be looking for trusted contractors for each facet of the project by being a member, they ll know you and trust you, making it more likely that you ll get the job. Keep Yourself Updated on Commercial Projects: Subscribe to bid reporting services like Dodge, Reed, or online resources like BidClerk. These resources will alert you as to when there is a new commercial job in your specified region. Since many commercial jobs require you to submit a bid, subscribing to one of these services will help you stay ahead of the game. Send Out a Targeted Mailing: You might want to let potential customers know you offer commercial HVAC services by sending out a targeted mailing explaining the commercial services you provide. There are many companies (such as Hoover and Experian) who offer targeted mailing lists for a fee that will provide you with company names, physical addresses and addresses. You can choose to send out a letter, brochure, or , depending on your preferred method of communications. For many HVAC dealers, the focus of their business is on residential HVAC, with a smaller percentage devoted to commercial. While your residential HVAC customers are undoubtedly the bread and butter of your business, branching out into commercial is also a good idea. For some dealers, taking the step toward offering commercial HVAC services might seem daunting, but here are a few tips that will make it easy to extend your business. Review Your Current Customer Base: Take a look at your current residential customer list. Are there any folks on your list who are local business owners, municipal leaders, or board executives? If so, let them know your company also handles commercial HVAC the next time you pay them a visit. They will appreciate knowing that someone they trust already can help them with their business needs as well. Getting your name as a commercial contractor out to local businesses does take a little extra work, but it will provide you with a good payoff in the end. So don t be afraid to get your name out there the more people know you offer both residential and commercial HVAC services, the more your business will grow! And when you need equipment and replacement parts for your commercial clients, make sure to visit your local Totaline Sales Center, where for 25 years, we ve been helping you take care of your commercial customers needs. Join Your Local Chamber of Commerce: It goes without saying that becoming a member of the Chamber of Commerce in your area is a great way to meet local business owners who may be in need of your services. The more active you are, the more you ll earn the trust of your fellow members, too making it likely that you re the one they call when they need HVAC services. Join Local Chapters of Trade Organizations: Joining groups like NARI, ACCA and NADCA, to name a few, will get your name out there to other BEYOND REPAIR 6

7 Bynum Bits ser146 variable volume commercial RooftoPs This course introduces A & Z Series Rooftops with ComfortLink Controls. This 2 day training session will be conducted utilizing a slide presentation format supplemented with an A & Z Simulator (one of each) and the latest Controls & Troubleshooting documents. The A & Z simulators provide three modes of operation; Cooling, Heating and Ventilation. There are 16 faults built in each simulator, for example: Loss of communication with economizer actuator, outdoor air temperature, and high pressure switch and compressor current sensor. Technicians work their way through the panel's bug list to ensure a hands-on comfort level with each unit. This course will cover the following: A & Z Series Unit Familiarization ComfortLink Control - input/output locations and sensors, operation of scrolling marquee and software menu structure Initial Start-Up Configuration, set point, time clock, test, unit sub-mode, heat sub-mode, SP sub-mode, BP sub-mode, CCN sub-mode Unit Operation CV units with 2-stage thermostat, CV units with space sensor control, VAV control, gas heat, economizer, head pressure control, time delays, demand limiting, indoor air quality, building pressure control, smoke control modes Troubleshooting VFD modes, diagnostics, resetting faults and alarms, alarm history A cumulative score of 70% is required to pass this course. The score is a combination of attendance, class participation, and a demonstration of skills and knowledge through quizzes and/or work sessions. This two-day class is scheduled to take place on June 13, 2013 at the Bynum Training Center in Syracuse. To register online, please visit BEYOND REPAIR 7

8 totaline sales centers offer PRemieR series thermostats When you need to find the best thermostats available, which have been designed with both technicians and their customers in mind, choose the Totaline Premier Series. This line of thermostats provides features typically found in mid-to-upper tier thermostats, with a sleek, contemporary design that homeowners are sure to love. Additionally, the Premier Series lineup includes a touch-screen thermostat. This thermostat is high-definition and full-color, and features menu-driven programming and intuitive use. This thermostat provides a contemporary look for today s consumer, presenting a slim design on the wall, which is very appealing to customers. The Premier Series consists of programmable and nonprogrammable air conditioner, heat pump and thermidistat control and features mercury-free non-lead based electronic controls. The Premier Series line offer touch and go operation, allowing for simplified operation for consumers. Touch and go operation means that consumers will be able to set their thermostats for home, away and sleep, just by pressing one button. These thermostats simply have a three-button design, each labeled home, away and sleep. All the customer needs to do is press the respective button, and the thermostat will do the rest. This easy functionality not only helps customers make the most of their thermostat, but also helps them save on energy costs, because they ll be able to control the temperature of their homes at the touch of a button. And, as far as installation goes, the Premier Series has been designed with the technician in mind. This lineup features a very easy two-wire installation. Often, the wiring of the thermostat is the most difficult part of the installation. This simplifies that aspect of installation greatly. Getting Premier Series thermostats is as easy as visiting your local Totaline Sales Center. We ve been helping HVAC dealers meet the needs of their customers for the last 25 years, so we know what it takes to get the job done right. Be sure to stop by today for all your HVAC needs, from great Payne equipment to the extras you need to make the job go smoothly, like duct tape and wasp spray. BEYOND REPAIR 8

9 announcing the 2013 QuaRteR one WinneRs! Totaline Sales Centers are pleased to announce the winners of our Win/Win Quarter One drawing. The winning dealer is Joe Beugly of Shakley Mechanical in Ashland, OH, and the winning counter sales associate (pictured right) is Brian Konicek of Valley View, OH. Both winners will receive a $500 gift card. We at Totaline Sales Centers deeply appreciate all who participated. BEYOND REPAIR 9

10 totaline 2013 Win/Win merchandise offers Tools are not included. starting in June you can get a Factory Authorized Parts embellished tool bag* Buy any Hermetic Compressor and at least 2 compressor installation items listed below: start capacitor run capacitor copper fittings sanding cloth contactor wire nuts electrical tape liquid drier suction drier refrigerant all on one invoice. start relay crankcase heater compressor lead kit phase monitor refrigerant oil acetylene solder flux Note: Actual promotional brand and item styles may vary from image. Substitute product may be used other then featured item. * Go to and click the Win/Win link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline Distributor will be required. See site instructions for complete details. One Win/Win merchandise item may be received per each unique invoice with unique issued certificate, no exceptions. Certified HVAC/R professionals only. Offer good only while supplies last. Offer subject to change or discontinuance without notice. starting in July you can get a 12 Can Beverage Cooler* Buy 1 Factory Authorized Motor, plus any capacitor and any fan blade or blower wheel all on one invoice. Note: Actual promotional brand and item styles may vary from image. Substitute product may be used other then featured item. * Go to and click the Win/Win link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline Distributor will be required. See site instructions for complete details. One merchandise giveaway item per unique invoice and unique certificate - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice. starting in august you can get a get a $20.00 TARGET Gift Card* Buy $500 worth of Factory Authorized Parts and/or Totaline branded products (Mix and Match) from you local Totaline Sales Center** all on one invoice. Note: Actual promotional brand and item styles may vary from image. Substitute product may be used other then featured item. * Go to and click the Win/Win link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline Distributor will be required. See site instructions for complete details. One Win/Win merchandise item may be received per each unique invoice with unique issued certificate, no exceptions. Certified HVAC/R professionals only. Offer good only while supplies last. Offer subject to change or discontinuance without notice. ** Equipment purchases (air conditioners, heat pumps, furnaces, package products) do not count as line items. Target Brands, Inc. and Target stores are not associated with or sponsors of this program. Offer good on Totaline branded products and Factory Authorized Parts only: absolutely no substitutions under any circumstances. All offers are good until November 30, 2013 after they have been initially introduced. Offer paperwork must be postmarked no later then December 1, 2013 and must be received no later then December 15, SALES CENTERS

11 look inside and get the scoop! What are you working on today? Your job is anything but easy. That s why you should count on your nearest Totaline Sales Center. Totaline Sales Centers save you time by stocking Factory Authorized Parts - exact, drop in replacement components for Carrier, Bryant and Payne equipment. Chances are, customers who own Carrier, Bryant, or Payne equipment selected these brands because of their preference for quality, reliability and efficiency. These customers deserve a repair solution that restores their equipment to its original performance. Factory Authorized Parts help you do just that. When you use Factory Authorized Parts, you preserve the warranty, the efficiency, the original specs and the UL and/or CSA approval. Smart technicians choose Factory Authorized Parts because they know that these products save time while removing guesswork from repair tasks. Factory Authorized Parts also preserve UL and/or CSA approvals and listings for parts in the original equipment - and that delivers peace of mind. But Factory Authorized Parts are only one solution among many. The Totaline sales team provides smart guidance and quick access to thousands of aftermarket parts. You ll find motors, compressors, thermostats, and IAQ accessories that will work well with any brand of equipment that you might run into out there. Replacing equipment instead of repairing it? Totaline Sales Centers offer all technicians a full line of Payne air conditioners, heat pumps, furnaces and packaged products- good, dependable solutions backed by a 10-year limited warranty. And of course you ll find tools, fittings, chemicals, tape, nuts, wire, even wasp spray- the stuff you need almost every day, on every job, all in one place. No matter what you are working on today, you'll find the solution you need to get the job done at your local Totaline Sales Center. Learn more at And while you're there, be sure to check out Win/Win 2013 and the great free merchandise you can receive, just for purchasing the items you need anyway. BEYOND REPAIR 11