C30 Lead Management. Process Diagram. EHP3 for SAP CRM 7.0

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1 30 Lead Process iagram HP3 for SP RM 7.0

2 30 Lead (/) Marketing Manager Marketing mployee SP RM Sales mployee Sales irector Icon Legend Icon Name reate:ampaign Wizaard (39) Lean ampaign reate and xecute ampaign using ampaign Wizard heck the Leads generated reate Leads Qualify Leads (66) ccount and ontact usiness Role: YP_MKT_MPL reate: Lead Search: Leads RM Weblient UI: Home Workflow Tasks, usiness Role: YP_SLS_MPL Search: Leads, usiness Role: YP_MKT_MN ackground Job for Lead istribution: RM TH istribute Leads Workflow WS 0000, Task TS00085 Lead istribution heck Task * Requires implementation of scope item RM Interactive Reporting (R) Next page 04 SP S. ll rights reserved. ustomer

3 30 Lead (/) Marketing Manager Marketing mployee SP RM Sales mployee Previous page Sales irector Icon Legend Icon Name reate:segmentation Model, usiness Role: P_MKT_MPL reate Opportunity Workflow reate: Lead valuate Leads * reate Opportunity (67) Pipeline Performance Search: Leads RM Weblient UI: Home Workflow Tasks, usiness Role: YP_SLS_MPL Search: Leads, usiness Role: YP_MKT_MN (63) Opportunity (64) Integrated RP Order and Quotation ackground Job for Lead istribution: RM TH Workflow WS 0000, Task TS00085 * Requires implementation of scope item RM Interactive Reporting (R) 04 SP S. ll rights reserved. ustomer 3

4 Integration with Other SP est Practices Processes and Scope Items The process diagram might contain links to preceding, succeeding, or other related SP est Practices processes or scope items. Note that these scope items may or may not be part of the solution package. Refer to the Prerequisites Matrix for the definition which scope items are part of the solution package. 04 SP S. ll rights reserved. ustomer 4

5 04 SP S or an SP affiliate company. ll rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SP S. The information contained herein may be changed without prior notice. SP and other SP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SP S (or an SP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SP S and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SP S or an SP affiliate company for informational purposes only, without representation or warranty of any kind, and SP S or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SP S or SP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SP S or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SP S s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SP S or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. ll forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 04 SP S or an SP affiliate company. ll rights reserved. 8