Event Night FAQ. How do we create a new supporter in Go Time? Checkin: 1. Type the guest s name and press Tab or Enter on your keyboard

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1 Event Night FAQ What are common reports I should run? - TBL-01: Table Listing - Lists tables with table capacity, seats purchased, seats assigned, and table status. Optionally shows guest details and notes. - BID-01: Bidder Listing and Check In or BID-02: Guest List - A detailed listing of your bidders in your project. Configurable columns for phone numbers, bidder numbers, table and group names, admissions allocated, s, and notes. Useful for preparing your checkin team as well as an exportable list of bidders. - BID-03: Sales Listing by supporter - The primary report to see all of your supporters with their sales and any applicable payments. Can be used to list purchases or give totals. An excellent tool in reconciling sales. How do we create a new supporter in Go Time? Checkin: 1. Type the guest s name and press Tab or Enter on your keyboard 2. Click Create New Supporter. 3. Click Convert to household if checking in a household. 4. Type in contact information - Name, bidder number and mobile number. 5. Click Update to save.

2 Why do guests have an 8000 bid number? - An 8000 bid number means the guest self-registered for Online Bidding, either through the public link or their personal link. - The 8000 bid numbers are to be used for the silent auction. If you are assigning bid numbers in a different range (most likely a 3 digit bid number), let your guests know that the 3 digit bid number (at the Household record) will be the bid number they will use for the live auction. How do we handle checkin and checkout for guests with 8000 bid numbers? Checkin: Select the guest with the bid number not in the 8000 range, typically it s a 3 digit number. Checkout: Select the guest with the bid number not in the 8000 range, typically it s a 3 digit number. Selecting this bid number will allow you to see ALL purchases for both the household and members (silent and live). You will see the House and Person symbols next to their name indicating who made which purchase and where the credit card is stored.

3 Verify with the guest which credit cards they would like to have charged. If guests would like all charges to be submitted to the household credit card, you will need to open just the member record (potentially the record with the 8000 bid number) to uncheck In Use and/or Share with Household Members after clicking Edit next to the member credit card.

4 What if a household member wants to bid separately? Checkin Step 2: 1. Click Guest Info 2. Click Assign separate bidder number 3. Click Member is a separate Online Bidder

5 Troubleshooting welcome texts What to check: The bidder is marked as an Online Bidder. The option to send welcome messages is enabled. This setting is located under the Online Bidding Settings area. The correct mobile phone number is entered. There is a section open for bidding What the guest should check: 1. Their cell reception 2. Their cell plan (i.e. texting is included in their plan) Note: If you opened bidding prior to the event, guests will not receive a text message at checkin as they technically already received their welcome text. Tip: Send a text message from the Online Bidding Admin area to All Supporters to remind guests of their link to the bidding site. Or use the Re-send welcome text feature in the OB Admin panel. Why are bidders appearing as Anon on the Online Bidding Leaderboard and the bidding site? - This occurs when a bidder is enabled for Online Bidding but doesn t have a bid number. Example: The household record is marked as the Online Bidder but the bid number is assigned to the household member. - Assign a bid number to the Supporter (generally the household record) How do I delete bids? 1. From the Project Home, click Online Bidding Admin under the Online Bidding area. 2. Click View Packages under Auction Package Functions. 3. Search for the package by package number or name. 4. Click View Bids for the package. 5. Locate the bid you wish to delete and click Remove. 6. If you're deleting a max bid, click Del Max and click OK.

6 How do I customize the receipts to show only event night sales? 1. Under Filter Sales and Payments, you can either use the By Date filter and/or By Package Type filter 2. If you want all event day transactions to show, including any last minute admissions, you can use the date filter. Enter the day of the event in the Omit Sales & Payments Before field. The software tells you what date your event is configured for. 3. You can then eliminate any package types you don t want to show if sold event night. Maybe you don t want those last minute admissions to show. You can choose what you want under Package Type. Other recommendations: Add your Organization logo to customize the receipt Ensure the Footer settings includes your contact information so guests know who and how to contact post event Customize the Settings tab and make updates there, including fluffing up the body. If you have any questions regarding this FAQ, please do not hesitate to reach out to our Client Services department at Our hours are Monday thru Friday 6:30am 6:00pm Pacific Standard Time as well as having 24 hour support available on the day of your event. You can reach our afterhours support team at the same phone number and an afterhours agent will be available to answer any questions you have on the day of your event.