Your electricity bill

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1 P.O. Box 600 Rosemead, CA Your electricity bill HUICHAPA, RICHARD / Page 1 of 6 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Jan 29 '14 Customer account Service account ARBORWOOD ST FILLMORE, CA Rotating outage Group N001 Your account summary Amount of your last bill $73.37 Direct payment we credited on Jan 06 '14 - thank you -$73.37 Balance forward $0.00 Your new charges $65.50 Total amount you owe by Feb 18 '14 $65.50 Compare the electricity you are using For meter from Dec 27 to Jan 28 '14 Total electricity you used this month in 563 Your next billing cycle will end on or about Feb 27 '14. Your daily average electricity usage () 2 Years ago: Last year: This year: Jan '12 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '14 If your contact information has changed please complete the form on the reverse side and return the stub below. (14-574) Tear here Tear here Customer account Amount due by Feb 18 '14 $65.50 STMT P2 We will automatically debit the total amount due $65.50 from your checking account on or after February 8, Your bank may place a hold on these funds prior to that date. Thank you! HUICHAPA, RICHARD 269 ARBORWOOD ST FILLMORE, CA

2 HUICHAPA, RICHARD / Page 2 of 6 Important information Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line or Electronic Fund Transfer Mail-in Check or Money order In Person Authorized payment locations Phone QuickCheck Credit Card-Visa/MasterCard* Debit Card-ACCEL/NYCE/Pulse/Star* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your bill was prepared on January 29, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a Service Connection charge. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE's rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003, San Francisco, CA 94102; or at: , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. To change your contact information, complete the form below and return it to SCE Change of mailing address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # ADDRESS Energy Assistance Fund (EAF): I want to help people pay their energy bill through EAF. For info visit or call (800) Round-up my bill to next whole dollar amount for EAF Add this amount for EAF $ Select one box only and sign below for EAF: Every Month One Month only Every Month One Month only

3 HUICHAPA, RICHARD / Page 3 of 6 Details of your new charges Your rate: D-CARE Billing period: Dec 27 to Jan 28 '14 (32 days) Delivery charges Basic charge 5 days x $ $0.12 Basic charge 27 days x $ $0.65 CARE Energy-Winter Tier 1 (within baseline) 83 x -$ $0.06 Tier 2 (up to 30%) 25 x $ $0.51 Tier 3 (31% to 100%) 27 x $ $3.45 Tier 1 (within baseline) 263 x $ $0.62 Tier 2 (up to 30%) 79 x $ $1.92 Tier 3 (31% to 100%) 86 x $ $9.88 Generation charges DWR DWR energy credit 135 x -$ $0.13 DWR energy credit 428 x -$ $0.16 SCE CARE Energy-Winter Tier 1 (within baseline) 83 x $ $7.23 Energy-Winter Tier 2 (up to 30%) 25 x $ $2.18 Tier 3 (31% to 100%) 27 x $ $2.35 CARE Energy-Winter Tier 1 (within baseline) 263 x $ $22.60 Energy-Winter Tier 2 (up to 30%) 79 x $ $6.79 Tier 3 (31% to 100%) 86 x $ $7.39 Subtotal of your new charges $65.34 State tax 563 x $ $0.16 Your new charges $65.50 Your Delivery charges include: $6.23 transmission charges $20.99 distribution charges $0.23 nuclear decommissioning charges -$14.53 conservation incentive adjustment $0.82 public purpose programs charge $3.21 new system generation charge Your Generation charges include: -$0.76 competition transition charge Your overall energy charges include: $0.59 franchise fees Additional information: Service voltage: 240 volts Your winter baseline allowance: You saved $29.18 this month by being enrolled in the CARE program. Average cost per kilowatt hour A Tier 1 Tier 2 Tier 3 Tier 4 $0.09 $0.11 $0.20 $ Understanding Your Bill... Your usage for this billing period falls in the third tier. Energy usage is based upon a tiered structure. For most customers, the price you pay per kilowatt hour increases as you use more energy. The average cost per kilowatt hour () figures in the chart to the left are based on averages. Actual prices may vary. For more information visit www. sce.com/tier.

4 HUICHAPA, RICHARD / Page 4 of 6 Things you should know DIRECT PAYMENT INFORMATION... We will automatically debit the total amount due, $65.50, from your checking account on or after 02/08/14. Your bank may place a hold on these funds prior to that date. Thank you! You may notice a change in your billing statement... Effective 1/1/2014, the billing rates used to calculate your bill have been modified. You may notice the recurring line items in the "Details of New Charges" section which reflects the bill calculation before and after the rate change. The first line item reflects the rates prior to 1/1/2014 and the second line item reflects the rates after 1/1/2014. For more information, please visit

5 January 2014 Page 5 of 6 SCE warns its customers to be vigilant about the utility bill scam, especially during this busy time of the year. It s easy to get distracted during the holiday season, whether at your business or in your personal life, but it s important to remain vigilant against utility phone scammers during this busy time of the year. More than 2,000 SCE customers have received calls from the phone scammers posing as utility employees threatening to cut service due to unpaid bills. Unfortunately, more than 300 of them have fallen victim to the scam, many of them mom and pop business owners and entrepreneurs whose first language is not English. We want to remind you to be aware of utility impostors. According to SCE s Consumer Affairs Manager Marlyn Denter, it is important for customers to be alert and be aware when they receive calls from individuals demanding money for payment. SCE will never call a customer to collect or demand money for past due bills, said Denter. We are not in the business of threatening our customers with the termination of service. One of SCE s customers recently avoided becoming a victim when a man named Luis called claiming that he worked for SCE and demanded payment of a late bill through a prepaid debit card. This guy Luis was really good, said the business owner. He never broke away from his story and sounded like he knew what he was talking about. I pushed on him real hard saying this wasn t SCE s procedure and that I didn t understand what they re doing. He never raised his voice and just said, We re sorry, sir, this is our new policy. To stall time, the customer told the imposter that it would take approximately two hours to purchase a prepaid debit card and remit payment. In the meantime, the customer s spouse reported the fraud to SCE. A customer service representative confirmed that Luis was not a SCE employee and the customer did not have a past due bill. Luis called two hours later demanding the money and threatened to shut off the power if payment was not made. The customer knew Luis was a fraud and confidently told him to disconnect his power. Nothing was shut off. This business owner was lucky. Others have not been so fortunate. A customer in Rialto recently paid $3,000 in an attempt not to have the power disconnected, only to learn it was a scam. Customer losses average between $800 and $1,000. Continued on back Stay connected to us. Get energy-saving tips, safety and outage updates, and much more. Resources to Help You Reduce Your Monthly Electric Bill SCE wants you to know about the many resources available to help reduce your monthly energy costs. You may qualify for one of more of these solutions. For details on eligibility and income requirements, please visit or contact us toll-free at the phone number listed for each program below. California Alternate Rates for Energy You can receive a discount of approximately 30 percent on your monthly electric bill, if you meet this program s income qualifications. Energy Assistance Fund SCE helps residential customers by providing you with up to $100 toward your SCE energy bill, if you meet the program s income qualifications. This assistance is available to you once during a 12-month period. Energy Savings Assistance Program You can receive free energy-saving appliances and services, such as refrigerators, air conditioners, home weatherization, lighting, and a smart power strip at no cost to you if you meet the programs eligibility and income requirements (not all services are available in all areas). Family Electric Rate Assistance If you have three or more individuals in your household, and you exceed your baseline electricity usage by over 30 percent, you can receive a discount on your energy bill by meeting the program s income requirements. These programs are funded by California utility customers and administered by SCE under the auspices of the California Public Utilities Commission. Visit to check for monthly bill inserts which may include notice of actions and other important information.

6 January 2014 Page 6 of 6 Stay On Budget and In Control with Budget Assistant Enroll in Budget Assistant, a no-cost and simple-to-use tool that can help you set monthly spending goals and stay on budget with automated alerts. First, set your monthly spending goals and select , voice, or text alerts*. Then, choose to receive status updates weekly or only when you re projected to exceed your goals. Two Ways to Make Budget Assistant Work for You 1. Stay on Top of Your Bill Want to reduce your bill by 10%? Set your spending goal 10% less than your average bill and select to receive weekly updates. We ll let you know how you re performing against your spending goal, so you have time to make the small changes required to stay within your budget. 2. Don t be Surprised by an Unexpected High Bill Budget Assistant can give you peace-of-mind by providing early warning of a higher than normal bill. Let s say you re ok with your average bill, but you don t want it to go any higher. Set your spending target slightly above your norm. For example, if your bill is usually $110, you might set your spending limit at $120. Then, select to be notified only if I m over my spending goal. You ll receive an alert when we forecast that your next bill is expected to exceed your goal. Just in Time for a Friendly Reminder Many of us know someone who may have difficulty remembering to pay the electric bill on time. Whatever the circumstance, a free Friendly Reminder Notification might help prevent unnecessary disconnections* of a customer s electric service. SCE customers can designate someone to be notified in the event their service is to be disconnected because of a past due bill. Designated persons are not responsible for paying the bill, but they can provide an extra reminder when the bill payment is due. To enroll an SCE customer, call , or for complete details, visit *A Friendly Reminder Notification does not stop electric service from being disconnected if the bill is not paid on time. Enroll in Budget Assistant today at *Budget Assistant is a free service; however, if you choose text message alerts, you may be subject to charges by your wireless carrier. Continued from front SCE warns its customers about the utility bill scam We really care about our customers and don t want them to become victims of this scam, said Denter. We want our customers to know that they can always call us if they have questions about their bill because we are here to help. Denter continued to emphasize that there are ways for customers to protect themselves. The following are tips to help customers protect themselves from these scam artists: Ask for the person s name and call back number, a supervisor s name, how much money they are requesting, and the method of payment. Check the area code of the number you are getting a call from. If it is not an 800 number, the call is fraudulent. Call SCE directly at to ask about your bill. Contact local authorities if you suspect the phone call is a fraud. Not Seeing Eye-to-Eye With Your Bill? If you believe the amount you have been billed is incorrect, call the customer service phone number at the top of your bill to request an explanation. We will be happy to look into your concerns.