BT COMMUNICATIONS SYSTEMS.

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1 BT COMMUNICATIONS SYSTEMS. HELP YOUR BUSINESS TO MAXIMISE OPPORTUNITIES. Don t worry, you ll definitely be able to get hold of me. Make it easier for customers to get through to the right person Scale the system up or down depending on your business needs Support flexible working Packages available to reduce costs.

2 TURN A CHALLENGE INTO AN ADVANTAGE. Controlling costs, increasing productivity and maintaining a high level of customer service are key priorities for growing businesses. As a business owner, you might be looking at ways to make your company more dynamic and flexible and make it easier for your employees to better manage their workload and stay in touch with customers. Collaboration technologies can transform working practices, generating cost savings, improving efficiency and enhancing communication. But with budgets often under pressure, how can you deliver the technology the business needs, without cutting corners on quality or performance? THIS IS WHERE BT BUSINESS CAN HELP. Our approach is to look at your entire business and understand and appreciate the challenges you face. We work with companies in the same sectors, with the same concerns. Our experience and knowledge helps us to proactively recommend solutions that help you address your challenges and drive your business forward. We can show how unified communications, including integrated switch systems, can create platforms that seamlessly connect your people. This will make it easier for them to get more done during the working day and improve customer service, whilst reducing your spend. And it doesn t matter how many employees you have today, or what your future plans are for the business. By investing in BT technology, you can be assured that our systems will simply expand to match the demands of your growing business tomorrow. HOW BT TECHNOLOGY CAN BENEFIT YOUR BUSINESS. Our research shows that 76% of business executives believe that better communications makes a big difference to success 1. We offer a range of unified communication solutions that are easy to set up, use and manage and offer you a host of added-value benefits. You can: 76% of businesses believe better communications makes a big difference. 1. Control and reduce costs. With BT Business, you ll have one network to handle all your voice and data calls. This allows you to save money by using a single supplier and simplifies your billing, support and maintenance. Plus, you ll avoid the time and effort of having to deal with multiple suppliers, leaving you free to focus on your business. You can down on travel costs and make your budget and go further by encouraging employees to collaborate using use audio conferencing. The flexibility our phone systems means it s easy to add or remove users at any time, without having to spend money rewiring. If you want the certainty of knowing how much calls are going to cost, why not consider a BT Inclusive Calls Package? Or if you simply want to lower call costs without compromising on quality, a new system will enable you to introduce BT SIP Trunking.

3 2. Boost your productivity. Employees can answer calls whether they re simply out of the office or working from home. By taking their office extension number with them, staff are always contactable and can answer calls as seamlessly as if they re at their desk. Use Mobile Extension. It pairs office desk phones with external mobile numbers. When a customer calls both phones ring at the same time, so employees can answer more calls meaning they re working more efficiently. Communications can be controlled by your PC. You can see at a glance who s available to take calls, so more calls can be answered and in a faster time. Moving or opening a new office can be a disruptive. At BT, we ll make sure that nothing gets in the way of your business. We can install a new communication system with the minimum of disruption and you ll be up and running from day one. And, if you use BT SIP Trunk, you ll be able to take your existing numbers with you, so you won t have the hassle of having to sort this out. 3. Keep your customers happy. Every call is important. Give your customers a direct dial number so they have a named contact that handles their enquiries. This means customers get through to the right person, first time, more of the time. From your computer, you can see who s available to answer calls and re-direct them accordingly, reducing customer waiting times. Link your phone system to your customers details to your CRM database so you can see their details when they dial in. This allows you to greet them by name and have any information ready so you can deal with their enquiry promptly. This helps to create a more personalised and professional service experience for your customers. The latest communications systems provide reports that analyse call patterns, so you can plan ahead and allocate resources to manage the peaks and troughs more effectively. NO SUBSTITUTE FOR SERVICE. Over 80% of customers will go elsewhere on the basis of a poor customer experience. However, 83% will buy more from companies that make it easier to do business with them 2. A BT Communications System can help make it easier for your customers to contact you, providing them with the response and great service they demand.

4 A CHOICE OF PHONE SYSTEMS FROM BT BUSINESS. If you re looking for a way to do more for less and keep your business flexible and competitive without driving up costs, a BT Switch solution could be right for you. Here s what we offer: BT Quantum big on service, low on cost IP Office keep your people connected With BT Quantum, you ll get all the features of a large system at a small business price. You can benefit from our great value phone lines and shared access to network resources for voice and data, and internet applications. BT Quantum is ideal for businesses with a between 2 and 32 users. You can: Reduce line rental costs by sharing lines amongst users. Increase staff availability and support flexible working by giving home and remote workers the phone system with the capabilities they need. Control all your voice communications through your computer s desktop. Mitel MiVoice Business work collaboratively Mitel MiVoice Business is a smart IP communications system that helps your people work together more productively and give your customers better service. It s easier for staff to collaborate, which speeds up decision-making and makes them more productive. The Mitel phone system can help you to: Improve service to win and keep more customers. You can put customers through to the right person instantly with intelligent call handling. Reduce your communications spend as you only need one network for your voice and data calls. Enable remote workers to keep in touch with colleagues by using intra-business calling, without costs spiraling. Keep your business agile and control costs. You can be more flexible with office space because your staff will be able to work from anywhere. IP Office is an award-winning system from BT Business and Avaya that offers the best of both worlds the reliability and simplicity of a traditional phone system with all the advantages and functionality of IP telephony. It can help to improve customer service and call handling, and reduce costs. IP office: Gives your employees a single phone number and a single voice mailbox. Customers only need to call one number to reach your employees on their mobile, at their desk or at home. Enables staff to save time as all their messages in one place. Includes most applications as standard, so there s no need to buy extra hardware. Is cost-effective because it unifies your communications with calls, messaging, conferencing and customer management on one easy-to-use system. DO MORE FOR LESS AND KEEP YOUR BUSINESS FLEXIBLE. EVEN MORE BENEFITS FOR LESS. At BT, we re committed to keeping you up to date and up to speed. This is where BT Session Initiation Protocol (SIP) Trunk delivers a key advantage. SIP is the technology that allows you to make calls over IP MPLS/Ethernet Virtual Private Network (VPN) and IP communication systems, instead of a traditional phone network. This reduces costs and maximises your network investment. So if you already have, or are considering investing in a wide area network (WAN), SIP can help that investment go further. Because you re using converged infrastructure to carry both voice and data, you can benefit from low cost, high-quality calls. A converged network will also allow you to support more business applications and enhance your business performance. For example, we could use SIP Trunk to help you take advantage of applications in the cloud, securely and cost effectively.

5 WHY CHOOSE BT FOR YOUR COMMUNICATION SYSTEMS? Whether you re starting from scratch, upgrading or expanding, BT Business can help. We ll work with you every step of the way to provide an end-to-end communication system solution that can transform your working environment and help your business to become more efficient, your people more productive and your customers better served. And, as your business grows, you ll have the systems you need to support, not hinder, you. Choose BT because: We re the UK s number 1 supplier. We re the market-leading provider of phone systems in the UK. BT is not just a supplier we re a technology partner. We ll work with you every step of the way getting to know your business. So you can be confident that our solution will make a real difference. Breadth of portfolio. We ll go one step further and share our experience, perhaps in areas that you might not be aware of. The breadth of our portfolio means that we can meet your increasingly complex needs especially as the technology that supports your business s starts to converge more and more. Support you can rely on. 65% of faults are fixed without having to call anyone out and often before you notice anything is wrong. In the unlikely even you do need to call someone out, we have over 1,800 engineers, who help to fix faults by the end of the next working day. Our maintenance is available 24/7, 365 days a year. We offer word-class expertise. We re supported by some of the best technology partners in the world, Because we re not tied to a particular supplier, we can recommend the right solution for your needs. FIND OUT MORE. For more information about how a BT Communications Systems can help to drive your business forward, please contact your Account Manager. Sources: 1. Findings from research commissioned by BT and Avaya. Source document The Workplace Shift How can UC improve the way we work? 2. Findings from research commissioned by BT and Avaya and carried out by Davies Hickman Partners ( Source document BT Executive insight Can ICT transform the way you meet customer s expectations? Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No October 2014 PHME 71195