Cavan and Monaghan ETB, Cavan AES. Programme Module Descriptor for. Retail Industry Knowledge. leading to

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1 Cavan and Mnaghan ETB, Cavan AES Prgramme Mdule Descriptr fr Retail Industry Knwledge leading t Level 3 FETAC Cmpnent: Retail Industry Knwledge 3N0592 Please nte the fllwing prir t using this prgramme mdule descriptr: This prgramme mdule is part f an verall prgramme called Skills fr Emplyment which leads t the Level 3 FETAC Certificate in Emplyability Skills 3M0935 Retail Industry Knwledge is an ptinal prgramme mdule fr learners wishing t achieve the Level 3 FETAC Certificate in Emplyability Skills Upn successful cmpletin f this prgramme mdule a learner will achieve 5 credits twards the Level 3 FETAC Certificate in Emplyability Skills A learner needs t achieve a minimum f 60 credits t achieve the Level 3 FETAC Certificate in Emplyability Skills Teachers/Tutrs shuld familiarise themselves with the infrmatin cntained in Cavan and Mnaghan ETB, Cavan AES s prgramme descriptr fr Skills fr Emplyment prir t delivering this prgramme mdule In delivering this prgramme mdule Teachers/Tutrs will deliver class cntent in line with the Indicative Cntent included in this prgramme mdule In assessing learners, Teachers/Tutrs will assess accrding t the infrmatin included in this prgramme mdule Where verlap is identified between the cntent f this prgramme mdule and ne r mre ther prgramme mdule(s), Teachers/Tutrs are encuraged by Cavan and Mnaghan ETB, Cavan AES t integrate the delivery f this cntent Where there is an pprtunity t facilitate Learners t prduce ne piece f assessment evidence which demnstrates the learning utcmes frm mre than ne prgramme mdule, Teachers/Tutrs are encuraged by Cavan and Mnaghan ETB, Cavan AES t integrate assessment. Level 3 Retail Industry Knwledge, July P a g e

2 Prgramme Mdule 1. Title f Prgramme Mdule Retail Industry Knwledge 3. Duratin in Hurs f Prgramme Mdule 50 Hurs 5. Assessment Technique Cllectin f Wrk Award 2. Cde 3N Credit Value 5 6. Specific Requirements Nne 7. Aims f the Prgramme Mdule This prgramme mdule aims t equip the Learner with a range f skills in Retail Industry Knwledge fr use in their scial, persnal and wrk life and t encurage the Learner t have the cnfidence t use these skills in their daily lives. 8. Objectives T enable the Learner t : Describe the retail categries fr different types f prducts and prcedures relating t stck delivery, packaging, pricing and display Explain the imprtance f custmer service and prcessing custmer transactins Demnstrate the prcess f stck rtatin and discuss persnal suitability fr a range f jbs in retailing. 9. Learning Outcmes f Level 3 Retail Industry Knwledge 3N0592 Learners will be able t: 1. Identify a range f types f retail stres and a range f alternative frms f retailing, including the benefits f each fr the custmer 2. Describe the retail categries fr different types f prducts 3. List the range f prducts ffered in a variety f stres 4. Demnstrate prduct knwledge n a specific range f prducts 5. Describe the internal practices and prcedures relating t stck including delivery, strage, packaging, pricing, display and maintaining stck levels 6. Outline prcedures fr gds payment 7. Explain the imprtance f custmer service 8. List the range f jbs including backgrund persnnel available in retailing 9. Discuss the imprtance f cntracts f emplyment fr a range f types f emplyment relevant t the retail sectr 10. Use terminlgy apprpriate t the retail industry crrectly 11. Demnstrate ability t date check prducts 12. Demnstrate the prcess f stck rtatin 13. Discuss persnal suitability fr a range f jbs in retailing. Delivery Strategies and Learning Activities This prgramme mdule culd be delivered thrugh classrm-based learning activities, grup discussins, ne-t-ne tutrials, field trips, case studies, rle play and ther suitable activities. Level 3 Retail Industry Knwledge, July P a g e

3 10. Guidelines fr Teaching and Learning 1. Identify a range f types f retail stres and a range f alternative frms f retailing, including the benefits f each fr the custmer In rder t help the Learner achieve Learning Outcme 1 in particular, cnsider ding the fllwing: Facilitate a discussin with the Learner t identify different types f retail selling. The Learner will make a chart, cmplete a list-type exercise r cmplete prepared wrksheets. The variety f retail selling shuld include a number f items frm the list belw: Supermarkets Hypermarkets Mini-Market Outdr Markets Specialist Shps Lcal Stres Cnvenience Stres Petrl Statins Internet Shpping Catalgue Shpping TV Shpping Channels 2. Describe the retail categries fr different types f prducts In rder t help the Learner achieve Learning Outcme 2 in particular, cnsider ding the fllwing: Using lists r wrksheets t explre with the Learner different categries f retail prducts and the types f prducts in each categry. The fllwing headings can be used as a guide and the Learner shuld chse at least six different categries: Grceries Electrical Drapery Wmen s Clthing Men s Clthing Children s Clthing Ftwear DIY Hardware Husehld Fashin Bks Cnfectinery Car Shwrms 3. List the range f prducts ffered in a variety f stres In rder t help the Learner achieve Learning Outcme 3 in particular, cnsider ding the fllwing: Instruct the Learner t chse 3-6 stres where he/she likes t shp n a regular basis, and facilitate him/her in frming an accurate list f prducts that are ffered in thse stres. The Learner can cnstruct a list r a chart r wrksheets can be used. The Learner shuld identify sme prducts which fall under the fllwing categries: Special Offers Best Buys Retail Own Brands Prducts specific t a particular stre Level 3 Retail Industry Knwledge, July P a g e

4 Main line prducts 4. Demnstrate prduct knwledge n a specific range f prducts In rder t help the Learner achieve Learning Outcme 4 in particular, cnsider ding the fllwing: Instruct the Learner t chse a particular prduct range f their chice, fr example, Washing Machines, Running Shes, Types f Bread etc. The Learner will write a summary reprt, prepare a flw chart, r create a list t illustrate prduct, relevant prduct knwledge and differences fr at least 4 prducts selected frm the range. The Learner will include fur r mre areas frm the list belw: Price Advantages Disadvantages Reputatin Features Benefits Drawbacks Clurs Additinal Csts Warranties Back up Service Recycled Prducts Used Green Technlgy Energy Efficiency 5. Describe the internal practices and prcedures relating t stck including delivery, strage, packaging, pricing, display and maintaining stck levels In rder t help the Learner achieve Learning Outcme 5 in particular, cnsider ding the fllwing: The Learner will describe the prcess f stck cntrl t include pssible infrmatin technlgy used in stck cntrl. The Learner will cnstruct a flwchart, diagram r essay-style writing piece and must include the first fur items frm the list belw and include ther areas where relevant: Delivery prcedures Checking a delivery Delivery dckets String varius types f gds Hw t package different types f gds Hw t price gds crrectly Different display types Facing ff prducts n shelf Explain what merchandising is Different types f displays Minimum stck levels Re-rdering stck Hw EPOS affects stck levels 6. Outline prcedures fr gds payment In rder t help the Learner achieve Learning Outcme 6 in particular, cnsider ding the fllwing: Facilitate the Learner t describe varius different methds f payments t include the advantages and disadvantages f each methd. Methds can include a selectin frm the list belw: Cash payments Credit Card Payments Level 3 Retail Industry Knwledge, July P a g e

5 Laser Card Payments The use f Gift Cards Cheque Payments Offering Credit Finance t enable sales Issues arund handling cash Issues arund ding bank ldgements Prcedures fr ding till lifts and keeping lift recrds Security when cunting mney 7. Explain the imprtance f custmer service In rder t help the Learner achieve Learning Outcme 7 in particular, cnsider ding the fllwing: Explre with the Learner the imprtance f custmer service. This can be dne thrugh wrksheets, rle play exercises r essay-style exercise. Infrmatin can include: Repeat Sales Custmer Lyalty Pricing Custmer Satisfactin Cmpetitin frm ther retailers Gdwill Mystery Shpper Reprt Reputatin 8. List the range f jbs including backgrund persnnel available in retailing In rder t help the Learner achieve Learning Outcme 8 in particular, cnsider ding the fllwing: Discuss with the Learner ptential jb pprtunities in retailing and assciated qualificatins needed fr each rle. Wrksheets, lists, diagrams, film clips r an essay-type assignment can be used. The Learner can chse ne r mre wrk areas frm the list belw which he/she can fcus n fr investigatin: Sales Assistant Shelf Packer Supervisr Cash Office Assistant Assistant Manager Stre Manager HR Persnnel Buyer Advertising Manager Stre Rm Assistant Warehusing Staff Delivery Driver Cleaner Car Park Attendant 9. Discuss the imprtance f cntracts f emplyment fr a range f types f emplyment relevant t the retail sectr In rder t help the Learner achieve Learning Outcme 9 in particular, cnsider ding the fllwing: Level 3 Retail Industry Knwledge, July P a g e

6 Facilitate the Learner t examine a range f different retail cntracts. Use wrksheets and/r discussin t develp Learner s understanding f the imprtance f cntracts f emplyment in this setting. Infrmatin shuld include a selectin f the fllwing terms: Nature f pst f emplyment - Temprary/Permanent Duratin f emplyment Duties, hurs and vertime frm time t time Wrking hurs Salary r Hurly Rate Travel and subsistence allwances where relevant Hliday entitlements Special leave Cmpassinate leave, Frce Majeure leave Sick leave entitlements Ntice f Terminatin f Emplyment Maternity leave prcedures and entitlements Medical examinatins (if applicable) Declaratin and signatures emplyee and emplyer (bth sign this dcument) 10. Use terminlgy apprpriate t the retail industry crrectly In rder t help the Learner achieve Learning Outcme 10 in particular, cnsider ding the fllwing: Create wrksheets r exercises that allw the Learner t demnstrate understanding f a variety f terms which shuld include at least seven f the fllwing terms: Custmer Stre Assistant Returns Faulty Gds Sale r Return Cnsumable Item Receipt Shplifting Ftfall Average Transactin Value Stck Lss Repeat Sales Merchandising End f Line Batch Prducts Sale f Gds Act Statutry Rights Guarantee Warranty Stre Standards Prduct Grups Stre Hygiene 11. Demnstrate ability t date check prducts In rder t help the Learner achieve Learning Outcme 11 in particular, cnsider ding the fllwing: Create wrksheets, exercises r simulated prducts that shw a variety f sell-by dates and use-by dates. The Learner will identify and dcument dates and ability t knw if: Prducts are in date Level 3 Retail Industry Knwledge, July P a g e

7 Prducts are ut f date Length f shelf-life left n prducts Apprpriate displays t ensure prducts with shrter shelf-life are sld first Prcedures fr dealing with ut f date prducts 12. Demnstrate the prcess f stck rtatin In rder t help the Learner achieve Learning Outcme 12 in particular, cnsider ding the fllwing: Create a tangible exercise r a series f wrksheets that will allw the Learner t demnstrate crrect stck rtatin. Use the fllwing areas fr the basis f stck rtatin learning: Placing stck with shrter shelf-life t the frnt Placing stck with lnger shelf-life t the rear Hw t identify gd selling areas in a stre Placing end f line stck in high turnver areas Mving stck t refresh selling displays Reducing prices f stck nearing sell-by date Discuss persnal suitability fr a range f jbs in retailing 13. Discuss persnal suitability fr a range f jbs in retailing In rder t help the Learner achieve Learning Outcme 13 in particular, cnsider ding the fllwing: Facilitate a discussin with Learners t identify skills, qualificatins and experience needed t embark n a career in retailing f their chice. A variety f resurces wuld be useful here including actual jb advertisements, jb rle specificatins r brainstrming t tease ut suitability. Wrksheets can be created s that the Learner will lk lgically at the fllwing: Retail career f interest Qualificatins needed Experience needed Persnality Prfile fr chsen career Rates f pay fr different rles Lng term develpment and career prgressin with varius retail cmpanies Level 3 Retail Industry Knwledge, July P a g e

8 11a Specific Infrmatin Relating t the Assessment Techniques Cllectin f Wrk 100% The cllectin f wrk may be prduced thrughut the duratin f this prgramme mdule The Learner will cmpile a cllectin f wrk t include: Descriptin f the retail categries fr different types f prducts List f the range f prducts ffered in a variety f stres Demnstratin f prduct knwledge n a specific range f prducts Descriptin f the internal practices and prcedures relating t stck including delivery, strage, packaging, pricing, display and maintaining stck levels Outline f prcedures fr gds payment Explanatin f the imprtance f custmer service List f the range f jbs including backgrund persnnel available in retailing Discussin f the imprtance f cntracts f emplyment fr a range f types f emplyment relevant t the retail sectr Use f terminlgy apprpriate t the retail industry crrectly Demnstratin f ability t date check prducts Demnstratin f the prcess f stck rtatin Discussin f persnal suitability fr a range f jbs in retailing. The cllectin f wrk must include: Prtfli f Wrk Assignment n Custmer Service Assignment n Stck Rtatin Candidate Reference frm wrk placement r tutr The cllectin f wrk may include wrk sheets, diagrams, clze tests, multiple chice statements r ther apprpriate evidence in the frm f written, ral, graphic, audi, visual r any cmbinatin f these. Any audi r vide evidence must be prvided in a suitable frmat. All instructins fr the Learner shuld be clearly utlined in an assessment brief. Level 3 Retail Industry Knwledge, July P a g e

9 11b Assessment - General Infrmatin Retail Industry Knwledge 3N0592 The Assessr is required t devise assessment briefs fr the Cllectin f Wrk and the Skills Demnstratin. In devising the assessment briefs, care shuld be taken t ensure that the Learner is given the pprtunity t shw evidence f ALL learning utcmes. Mapping Each Learning Outcme t an Assessment Technique Learning Outcme Assessment Technique 1. Identify a range f types f retail stres and a range f alternative frms f retailing, including the benefits f Cllectin f wrk each fr the custmer 2. Describe the retail categries fr different types f prducts Cllectin f wrk 3. List the range f prducts ffered in a variety f stres Cllectin f wrk 4. Demnstrate prduct knwledge n a specific range f prducts Cllectin f wrk 5. Describe the internal practices and prcedures relating t stck including delivery, strage, packaging, pricing, Cllectin f wrk display and maintaining stck levels 6. Outline prcedures fr gds payment Cllectin f wrk 7. Explain the imprtance f custmer service Cllectin f wrk 8. List the range f jbs including backgrund persnnel available in retailing Cllectin f wrk 9. Discuss the imprtance f cntracts f emplyment fr a range f types f emplyment relevant t the retail Cllectin f wrk sectr 10. Use terminlgy apprpriate t the retail industry crrectly Cllectin f wrk 11. Demnstrate ability t date check prducts Cllectin f wrk 12. Demnstrate the prcess f stck rtatin Cllectin f wrk 13. Discuss persnal suitability fr a range f jbs in retailing Cllectin f wrk Grading At Level 3, a Learner is graded as Successful r Referred. Successful means that ALL the learning utcmes frm the Cmpnent Specificatin have been demnstrated t an apprpriate standard in the Learner s prtfli f assessment. Referred means that the prtfli f assessment needs further wrk by the Learner befre s/he can demnstrate the standard and achieve certificatin frm FETAC. Level 3 Retail Industry Knwledge, July P a g e

10 Retail Industry Knwledge 3N0592 Learner Marking Sheet Learner s Name: Learning Outcme Learners will be able t: 1. Identify a range f types f retail stres and a range f alternative frms f retailing, including the benefits f each fr the custmer Learner s PPSN: Assessment Criteria Evidence f the fllwing is included in the assessment prtfli: Identify a range f retail stres including benefits fr each fr the custmer including a number f items frm the list belw: Supermarkets Hypermarkets Mini-Market Outdr Markets Specialist Shps Lcal Stres Cnvenience Stres Petrl Statins Internet Shpping Catalgue Shpping TV Shpping Channels If present in prtfli Evidence Please indicate where evidence is t be fund 2. Describe the retail categries fr different types f prducts Describe different retail categries t include at least six different categries frm the list belw: Grceries Electrical Drapery Wmen s Clthing Men s Clthing Children s Clthing Ftwear DIY Hardware Husehld Level 3 Retail Industry Knwledge, July

11 Fashin Bks Cnfectinery Car Shwrms 3. List the range f prducts ffered in a variety f stres 4. Demnstrate prduct knwledge n a specific range f prducts 5. Describe the internal practices and prcedures relating t stck including delivery, strage, packaging, pricing, display and maintaining stck levels List a range f prducts ffered in a variety f stres including the fllwing descriptins: Special Offers Best Buys Retail Own Brands Prducts specific t a particular stre Mainline prduct Demnstrate relevant prduct knwledge which must include at lease 4 f the areas listed belw: Price Advantages Disadvantages Reputatin Features Benefits Drawbacks Clurs Additinal Csts Warranties Back up Service Recycled Prducts Used Green Technlgy Energy Efficiency Describe internal practices and prcedures relating t stck including the first fur items frm the list belw and additinal areas where relevant: Delivery prcedures Checking a delivery Level 3 Retail Industry Knwledge, July

12 Delivery dckets String varius types f gds Hw t package different types f gds Hw t price gds crrectly Different display types Facing ff prducts n shelf Explaining what merchandising is Different types f displays Minimum stck levels Re-rdering stck Hw EPOS affects stck levels 6. Outline prcedures fr gds payment Outline prcedures fr gds payment which can include a selectin frm the fllwing list: Cash payments Credit Card payments Laser Card payments The use f Gift Cards Cheque payments Offering Credit Finance t enable sales Issues arund handling cash Issues arund ding bank ldgements Prcedures fr ding till lifts and keeping lift recrds Security when cunting mney 7. Explain the imprtance f custmer service Explain the imprtance f gd custmer service including sme f the areas listed belw: Repeat sales Custmer lyalty Pricing Custmer satisfactin Cmpetitin frm ther retailers Gdwill Mystery Shpper Reprt Reputatin Level 3 Retail Industry Knwledge, July

13 8. List the range f jbs including backgrund persnnel available in retailing List the range f jbs and careers available in retailing. Carry ut an investigatin f at least ne area frm the list belw: Sales Assistant Shelf Packer Supervisr Cash Office Assistant Assistant Manager Stre Manager HR Persnnel Buyer Advertising Manager Stre Rm Assistant Warehusing Staff Delivery Driver Cleaner Car Park Attendant 9. Discuss the imprtance f cntracts f emplyment fr a range f types f emplyment relevant t the retail sectr Discuss the imprtance f cntracts f emplyment using a selectin frm the list f statutry emplyment terms utlined belw: Nature f pst f emplyment - Temprary/Permanent Duratin f emplyment Duties, hurs and vertime frm time t time Wrking hurs Salary r Hurly rate Travel and subsistence allwances where relevant Hliday entitlements Special leave Cmpassinate leave, Frce Majeure leave Sick leave entitlements Ntice f Terminatin f Emplyment Maternity leave prcedures and entitlements Medical examinatins (if applicable) Declaratin and signatures emplyee and emplyer (bth sign this dcument) Level 3 Retail Industry Knwledge, July

14 10. Use terminlgy apprpriate t the retail industry crrectly 11. Demnstrate ability t date check prducts Select and use a variety f retail terms (at least seven) crrectly. The list belw utlines the selectin available: Custmer Stre Assistant Returns Faulty Gds Sale r Return Cnsumable Item Receipt Shplifting Ftfall Average Transactin Value Stck Lss Repeat Sales Merchandising End f Line Batch Prducts Sale f Gds Act Statutry Rights Guarantee Warranty Stre Standards Prduct Grups Stre Hygiene Demnstrate ability t date check prducts and take actin where necessary in the fllwing areas: Prducts are in date Prducts are ut f date Length f shelf-life left n prducts Apprpriate displays t ensure prducts with shrter shelf-life are sld first Prcedures fr dealing with ut f date prducts Level 3 Retail Industry Knwledge, July

15 12. Demnstrate the prcess f stck rtatin 13. Discuss persnal suitability fr a range f jbs in retailing Demnstrate the prcess f stck rtatin using the fllwing criteria: Placing stck with shrter shelf-life t the frnt Placing stck with lnger shelf-life t the rear Hw t identify gd selling areas in a stre Placing end f line stck in high turnver areas Mving stck t refresh selling displays Reducing prices f stck nearing sell-by date Discuss persnal suitability t a range f selected jbs analysing the chsen jbs and Learner s suitability under the fllwing headings: Retail career f interest Qualificatins needed Experience needed Persnality Prfile fr chsen career Rates f pay fr different rles Lng term develpment and career prgressin with varius retail cmpanies This is t state that the evidence presented in the attached prtfli is cmplete and is the wrk f the named Learner. Learner s Signature: Date: Assessr s Signature: Date: External Authenticatr s Signature: Date: Level 3 Retail Industry Knwledge, July

16 Level 3 Retail Industry Knwledge, July