Initiation of internationalization

Transcription

1 2 Initiation of internationaization Contents 2.1 Introduction 2.2 Internationaization motives 2.3 Triggers of export initiation (change agents) 2.4 Internationaization barriers/risks 2.5 Summary Case study 2.1 Evis Presey Enterprises Inc. (EPE) Learning objectives After studying this chapter you shoud be abe to do the foowing: Discuss the reason (motives) why firms go internationa. Expain the difference between proactive and reactive motives. Anayse the triggers of export initiation. Expain the difference between interna and externa triggers of export initiation. Describe different factors hindering export initiation. Discuss the critica barriers in the process of exporting. 2.1 Introduction Internationaization occurs when the firm expands its R&D, production, seing and other business activities into internationa markets. In many arger firms internationaization may occur in a reativey continuous fashion, with the firm undertaking various internationaization stages on various foreign expansion projects simutaneousy, in incrementa steps, over a period of time. However, for SMEs, internationaization is often a reativey discrete process; that is, one in which management regards each internationaization venture as distinct and individua. In the pre-internationaization stages, SME managers use information to achieve enough reevant knowedge to initiate internationaization (Freeman, 2002). Figure 2.1 iustrates the different stages in pre-internationaization, and the rest of this chapter refers to the stages in this figure. 34

2 Chapter 2 Initiation of internationaization Figure 2.1 Pre-internationaization: initiation of SME internationaization 2.2 Internationaization motives Internationaization motives The fundamenta reasons proactive and reactive for internationaization. The fundamenta reason for exporting, in most firms, is to make money. But, as in most business activities, one factor aone rarey accounts for any given action. Usuay a mixture of factors resuts in firms taking steps in a given direction. Tabe 2.1 provides an overview of the major internationaization motives. They are differentiated into proactive and reactive motives. Proactive motives represent stimui to attempt strategy change, based on the firm s interest in expoiting unique competences (e.g. a specia technoogica knowedge) or market possibiities. Reactive motives indicate that the firm reacts to pressures or threats in its home market or in foreign markets and adjusts passivey to them by changing its activities over time. Let us take a coser ook at each export motive. Tabe 2.1 Major motives for starting export Proactive motives Profit and growth goas Manageria urge Technoogy competence/unique product Foreign market opportunities/market information Economies of scae Tax benefits Reactive motives Competitive pressures Domestic market: sma and saturated Overproduction/excess capacity Unsoicited foreign orders Extend saes of seasona products Proximity to internationa customers/psychoogica distance Source: adapted from Abaum et a., 1994, p

3 Part I The decision to internationaize Manageria urge Managers motivation that refects the desire and enthusiasm to drive internationaization forward. Proactive motives Profit and growth goas The desire for short-term profit is especiay important to SMEs that are at a stage of initia interest in exporting. The motivation for growth may aso be of particuar importance for the firm s export start. Over time, the firm s attitude towards growth wi be infuenced by the type of feedback received from past efforts. For exampe, the profitabiity of exporting may determine management s attitude towards it. Of course the perceived profitabiity, when panning to enter internationa markets, is often quite different from profitabiity actuay attained. Initia profitabiity may be quite ow, particuary in internationa start-up operations. The gap between perception and reaity may be particuary arge when the firm has not previousy engaged in internationa market activities. Despite thorough panning, sudden infuences often shift the profit picture substantiay. For exampe, a sudden shift in exchange rates may drasticay ater profit forecasts even though they were based on carefu market evauation. The stronger the firm s motivation to grow, the greater wi be the activities it generates, incuding search activity for new possibiities, in order to find means of fufiing growth and profit ambitions. Manageria urge Manageria urge is a motivation that refects the desire, drive and enthusiasm of management towards goba marketing activities. This enthusiasm can exist simpy because managers ike to be part of a firm that operates internationay. Further, it can often provide a good reason for internationa trave. Often, however, the manageria urge to internationaize is simpy a refection of genera entrepreneuria motivation of a desire for continuous growth and market expansion. Manageria attitudes pay a critica roe in determining the exporting activities of the firm. In SMEs export decisions may be the province of a singe decision maker; in LSEs they can be made by a decision-making unit. Irrespective of the number of peope invoved in the export decision-making process, the choice of a foreign market entry strategy is sti dependent on the decision maker s perceptions of foreign markets, expectations concerning these markets and the company s capabiity of entering them. The internationaization process may aso be encouraged by the cutura sociaization of the managers. Managers who either were born or have the experience of iving or traveing abroad may be expected to be more internationay minded than other managers. Prior occupation in exporting companies, or membership in trade and professiona associations, may aso reinforce key decision makers perceptions and evauations of foreign environments. Technoogy competence/unique product A firm may produce goods or services that are not widey avaiabe from internationa competitors or may have made technoogica advances in a speciaized fied. Again, rea and perceived advantages shoud be differentiated. Many firms beieve that theirs are unique products or services, even though this may not be the case in the internationa market. If products or technoogy are unique, however, they can certainy provide a sustainabe competitive edge and resut in major business success abroad. One issue to consider is how ong such a technoogica or product advantage wi continue. 36

4 Chapter 2 Initiation of internationaization Historicay, a firm with a competitive edge coud count on being the soe suppier to foreign markets for years to come. This type of advantage, however, has shrunk dramaticay because of competing technoogies and a frequent ack of internationa patent protection. However, a firm producing superior products is more ikey to receive enquiries from foreign markets because of the perceived competence of its offerings. Severa dimensions in the product offering affect the probabiity that a potentia buyer wi be exposed to export stimui. Furthermore, if a company has deveoped unique competences in its domestic market, the possibiities of spreading unique assets to overseas markets may be very high because the opportunity costs of expoiting these assets in other markets wi be very ow. Foreign market opportunities/market information It is evident that market opportunities act as stimui ony if the firm has or is capabe of securing those resources necessary to respond to the opportunities. In genera, decision makers are ikey to consider a rather imited number of foreign market opportunities in panning their foreign entry. Moreover, such decision makers are ikey to expore first those overseas market opportunities perceived as having some simiarity with the opportunities in their home market. From time to time certain overseas markets grow spectacuary, providing tempting opportunities for expansion-minded firms. The attraction of the south-east Asian markets is based on their economic successes, whie the attraction of the eastern European markets is rooted in their new-found poitica freedoms and desire to deveop trade and economic reationships with countries in western Europe, North America and Japan. Other countries that are ikey to increase in market attractiveness as key interna changes occur incude the Peope s Repubic of China and South Africa. Speciaized marketing knowedge or access to information can distinguish an exporting firm from its competitors. This incudes knowedge about foreign customers, marketpaces or market situations that is not widey shared by other firms. Such speciaized knowedge may resut from particuar insights based on a firm s internationa research, specia contacts a firm may have, or simpy being in the right pace at the right time (e.g. recognizing a good business situation during a vacation trip). Past marketing success can be a strong motivator for future marketing behaviour. Competence in one or more of the major marketing activities wi often be a sufficient catayst for a company to begin or expand exports. Economies of scae earning curve Becoming a participant in goba marketing activities may enabe the firm to increase its output and therefore cimb more rapidy on the earning curve. Ever since the Boston Consuting Group showed that a doubing of output can reduce production costs by up to 30 per cent this effect has been very much sought. Increased production for the internationa market can therefore aso hep in reducing the cost of production for domestic saes and make the firm more competitive domesticay as we. This effect often resuts in seeking market share as a primary objective of firms. (See Exhibits 1.2 and 2.1 as exampes of this.) At an initia eve of internationaization it may mean an increased search for export markets; ater on it can resut in opening foreign subsidiaries and foreign production faciities. 37

5 Part I The decision to internationaize Exhibit 2.1 Goba marketing and economics of scae in Japanese firms Japanese firms expoit foreign market opportunities by using a penetration pricing strategy a ow-entry price to buid up market share and estabish a ong-term dominant market position. They do accept osses in the eary years, as they view it as an investment in ong-term market deveopment. This can be achieved because much of Japanese industry (especiay the keiretsu type of organization) is supported or owned by banks or other financia institutions with a much ower cost of capita. Furthermore, because of the ifetime empoyment system, abour cost is regarded as a fixed expense, not a variabe as it is in the West. Since a margina abour cost wi be at the entry saary eve, raising voume is the ony way to increase productivity rapidy. As a resut market share, not profitabiity, is the primary concept in Japanese firms, where scae of operation and experience aow economies of scae, which aso hep to reduce distribution costs. The internationa trading companies typicay take care of internationa saes and marketing, aowing the Japanese firm to concentrate on economies of scae, resuting in ower cost per unit. Source: Genestre et a., Through exporting, fixed costs arising from administration, faciities, equipment, staff work and R&D can be spread over more units. For some companies a condition for expoiting scae effects on foreign markets to the fuest extent is the possibiity of standardizing the marketing mix internationay. For others, however, standardized marketing is not necessary for scae economies. Tax benefits Tax benefits can aso pay a major motivating roe. In the United States a tax mechanism caed the Foreign Saes Corporation (FSC) has been instituted to assist exporters. It is in conformity with internationa agreements and provides firms with certain tax deferras. Tax benefits aow the firm either to offer its products at a ower cost in foreign markets or to accumuate a higher profit. This may therefore tie in cosey with the profit motivation. However, antidumping aws enforced by the WTO (the Word Trade Organization) punish foreign producers for seing their products on oca markets at very ow prices, in order to protect oca producers. This is the aw that every country that has signed the WTO agreement (and most countries have signed) must abide by. 38 Reactive motives Competitive pressures A prime form of reactive motivation is reaction to competitive pressures. A firm may fear osing domestic market share to competing firms that have benefited from economies of scae gained by goba marketing activities. Further, it may fear osing foreign markets permanenty to domestic competitors that decide to focus on these markets, knowing that market share is most easiy retained by the firm that obtains it initiay. Quick entry may resut in simiary quick withdrawa once the firm recognizes that its preparations have been insufficient. In addition to this, knowing that other firms, particuary competitors, are internationaizing provides a strong incentive to internationaize. Competitors are an important externa factor stimuating internationaization. Coca-Coa became internationa much earier than Pepsi did, but there is no doubt whatever that Coca-Coa s move into overseas markets infuenced Pepsi to move in the same direction.

6 Chapter 2 Initiation of internationaization Domestic market: sma and saturated A company may be pushed into exporting because of a sma home market potentia. For some firms, domestic markets may be unabe to sustain sufficient economies of scae and scope, and these companies automaticay incude export markets as part of their market entry strategy. This type of behaviour is ikey for industria products that have few, easiy identified customers ocated throughout the word, or for producers of speciaized consumer goods with sma nationa segments in many countries. A saturated domestic market, whether measured in saes voume or market share, has a simiar motivating effect. Products marketed domesticay by the firm may be at the decining stage of the product ife cyce. Instead of attempting a push-back of the ife cyce process, or in addition to such an effort, firms may opt to proong the product ife cyce by expanding the market. In the past such efforts were often met with success as customers in many deveoping countries ony graduay reached a eve of need and sophistication aready attained by customers in industriaized nations. Some deveoping nations are sti often in need of products for which the demand in the industriaized word is aready on the decine. In this way firms can use the internationa market to proong the ife cyce of their product. (See aso Chapter 11 for further discussion.) Many US appiance and car manufacturers initiay entered internationa markets because of what they viewed as near-saturated domestic markets. US producers of asbestos products found the domestic market egay cosed to them, but because some overseas markets had more enient consumer protection aws they continued to produce for overseas markets. Another perspective on market saturation is aso reevant for understanding why firms may expand overseas. Home market saturation suggests that unused productive resources (such as production and manageria sack) exist within the firm. Production sack is a stimuus for securing new market opportunities, and manageria sack can provide those knowedge resources required for coecting, interpreting and using market information. Overproduction/excess capacity If a firm s domestic saes of a product are beow expectation the inventory can be above desired eves. This situation can be the trigger for starting export saes via short-term price cuts on inventory products. As soon as the domestic market demand returns to previous eves goba marketing activities are curtaied or even terminated. Firms that have used such a strategy may encounter difficuties when trying to empoy it again because many foreign customers are not interested in temporary or sporadic business reationships. This reaction from abroad may we ead to a decrease in the importance of this motivation over time. In some situations, however, excess capacity can be a powerfu motivation. If equipment for production is not fuy utiized firms may see expansion into the internationa market as an idea possibiity for achieving broader distribution of fixed costs. Aternativey, if a fixed costs are assigned to domestic production, the firm can penetrate internationa markets with a pricing scheme that focuses mainy on variabe costs. Athough such a strategy may be usefu in the short term it may resut in the offering of products abroad at a ower cost than at home, which in turn may stimuate parae importing. In the ong run, fixed costs have to be recovered to ensure repacement of production equipment. A market penetration strategy based on variabe cost aone is therefore not feasibe over the ong term. Sometimes excess production capacity arises because of changing demand in the domestic market. As domestic markets switch to new and substitute products companies 39

7 Part I The decision to internationaize making oder product versions deveop excess capacity and ook for overseas market opportunities. Unsoicited foreign orders Many sma companies have become aware of opportunities in export markets because their products generated enquiries from overseas. These enquiries can resut from advertising in trade journas that have a wordwide circuation, through exhibitions and by other means. As a resut a arge percentage of exporting firms initia orders were unsoicited. Extend saes of seasona products Seasonaity in demand conditions may be different in the domestic market from other internationa markets. This can act as a persistent stimuus for foreign market exporation that may resut in a more stabe demand over the year. A producer of agricutura machinery in Europe had demand from its domestic market primariy in the spring months of the year. In an attempt to achieve a more stabe demand over the year it directed its market orientation towards the southern hemisphere (e.g. Austraia, South Africa), where it is summer when the northern hemisphere is winter and vice versa. Proximity to internationa customers/psychoogica distance Physica and psychoogica coseness to the internationa market can often pay a major roe in the export activities of a firm. For exampe, German firms estabished near the Austrian border may not even perceive their market activities in Austria as goba marketing. Rather, they are simpy an extension of domestic activities, without any particuar attention being paid to the fact that some of the products go abroad. Unike US firms, most European firms automaticay become internationa marketers simpy because their neighbours are so cose. As an exampe, a European firm operating in Begium needs to go ony 100 kiometres to be in mutipe foreign markets. Geographic coseness to foreign markets may not necessariy transate into rea or perceived coseness to the foreign customer. Sometimes cutura variabes, ega factors and other societa norms make a foreign market that is geographicay cose seem psychoogicay distant. For exampe, research has shown that US firms perceive Canada as psychoogicay much coser than Mexico. Even Engand, mainy because of simiarity in anguage, is perceived by many US firms as much coser than Mexico or other Latin American countries, despite the geographic distances. The recent extensive expansion of many Greek firms (especiay banks) into the Bakans is another exampe of proximity to internationa customers. In a study of sma UK firms motives for going abroad, Westhead et a. (2002) found the foowing main reasons for starting exporting of firms products/services: being contacted by foreign customers that pace orders; one-off order (no continuous exporting); the avaiabiity of foreign market information; part of growth objective of the firm; export markets activey targeted by key founder/owner/manager. The resuts in the Westhead et a. (2002) study aso showed that the bigger the firm the more ikey that it woud have cited proactive stimui/motives. 40

8 Chapter 2 Initiation of internationaization Exhibit 2.2 Internationaization of Haier proactive and reactive motives The Chinese manufacturer of home appiances (e.g. refrigerators), Haier Group, was near bankruptcy when Mr Zhang Ruimin was appointed pant director in 1984, the fourth one that year. It is Zhang Ruimin who has ed the company to stand up and grow to the word s sixth argest home appiance manufacturer. Proactive motives Zhang Ruimin had an internationaization mindset for the initia stage of Haier s deveopment. In 1984, soon after having joined the pant, he introduced technoogy and equipment from Liebherr, a German company, to produce severa popuar refrigerator brands in China. At the same time he China, consumer goods production, Haier activey expanded cooperation with Liebherr by Michae Reynods/epa/Corbis. manufacturing refrigerators based on its standards which were then sod to Liebherr, as a way of entering the German market. In 1986 the vaue of Haier s exports reached US$3 miion for the first time. Zhang Ruimin ater commented on this strategy: Exporting to earn foreign exchange was necessary at that time. When Haier invested in a pant in the United States, Zhang Ruimin thought it gained ocation advantage by setting up pants overseas to avoid tariffs and reduce transportation costs. Internaization advantage had been attained through controing services and marketing/distribution, and ownership advantage had been achieved by deveoping design and R&D capabiities through utiizing high-quaity oca human resources. Reactive motives The entry of goba home appiance manufacturers into the Chinese market forced Haier to seek internationa expansion. In particuar, since China joined the WTO amost every internationa competitor has invested in China, estabishing whoy-owned companies. The best defensive strategy for Haier woud be to have a presence in its competitors home markets. The saturation of the Chinese home appiance market, with intensifying competition, has been a major motive. After the mid-1990s price wars broke out one after another in various categories of the market. At the end of 2000, Haier s market shares in China of refrigerators, freezers, air conditioners and washing machines had reached 33, 42, 31 and 31 per cent, respectivey. The potentia for further deveopment in the domestic market was therefore imited. One of the important externa triggers for the internationaization of Haier has been the Chinese government. Being an internationa payer, Haier gained some specia conditions that other Chinese companies coud not obtain. For instance, Haier had aready been approved to estabish a financia company, to be the majority sharehoder of a regiona commercia bank, and to form a joint venture with a US insurance company. Without its active pursuit of internationaization, as we as a dominant position in home appiance sectors, it woud normay be impossibe for a manufacturer to get approva to enter the financia sector. Source: adapted from Liu and Li, The resuts of Suárez-Ortega and Aamo-Vera (2005) suggest that the main driving forces motivating internationaization are found within the firm, and therefore they are based on the management s strengths and weaknesses. They concude that it is not the externa environment that mainy infuence the internationaization activities, but the poo of resources and capabiities within the firm that might be appropriatey combined to succeed in internationa markets. Consequenty, the speed and intensity of internationaization can be emphasized through programmes aimed at enhancing managers skis and capabiities. Aso export promotion programmes aiming to get 41

9 Part I The decision to internationaize more non-exporters to become interested in exporting shoud emphasize activities that increase managers awareness of export advantages. 2.3 Triggers of export initiation (change agents) Internationaization triggers Interna or externa events taking pace to initiate internationaization For internationaization to take pace someone or something within or outside the firm (so-caed change agents) must initiate the process and carry it through to impementation (see Tabe 2.2). These are known as internationaization triggers. One concusion from the research done in this area is that it is rare that an isoated factor wi trigger the firm s internationaization process. In most cases it is a combination of factors that initiates the internationaization process (Rundh, 2007). Interna triggers Perceptive management Perceptive managers gain eary awareness of deveoping opportunities in overseas markets. They make it their business to become knowedgeabe about these markets, and maintain a sense of open-mindedness about where and when their companies shoud expand overseas. Perceptive managers incude many cosmopoitans in their ranks. A trigger factor is frequenty foreign trave, during which new business opportunities are discovered or information received which makes management beieve that such opportunities exist. Managers who have ived abroad, have earned foreign anguages or are particuary interested in foreign cutures are ikey, sooner rather than ater, to investigate whether goba marketing opportunities woud be appropriate for their firm. Often managers enter a firm having aready had some goba marketing experience in previous jobs and try to use this experience to further the business activities of their new firm. In deveoping their goas in the new job managers frequenty consider an entirey new set of options, one of which may be goba marketing activities. Specific interna event A significant event can be another major change agent. A new empoyee who firmy beieves that the firm shoud undertake goba marketing may find ways to motivate management. Overproduction or a reduction in domestic market size can serve as such an event, as can the receipt of new information about current product uses. For instance, a company s research activity may deveop a by-product suitabe for sae overseas, as happened with a food-processing firm that discovered a ow-cost protein idea for heping to reieve food shortages in some parts of Africa. Research has shown that in SMEs the initia decision to export is usuay made by the chief executive, with substantia input provided by the marketing department. The Tabe 2.2 Triggers of export initiation Interna triggers Perceptive management Specific interna event Importing as inward internationaization Externa triggers Market demand Competing firms Trade associations Outside experts 42

10 Chapter 2 Initiation of internationaization carrying out of the decision that is, the initiation of actua goba marketing activities and the impementation of these activities is then primariy the responsibiity of marketing personne. Ony in the fina decision stage of evauating goba marketing activities does the major emphasis rest again with the chief executive of the firm. In order to infuence a firm internay, it therefore appears that the major emphasis shoud be paced first on convincing the chief executive to enter the internationa marketpace and then on convincing the marketing department that goba marketing is an important activity. Conversey, the marketing department is a good pace to be if one wants to become active in internationa business. In a recent study of internationaization behaviour in Finnish SMEs, Forsman et a. (2002) found that the three most important triggers for starting up operations internationay were as foows: 1 management s interest in internationaization; 2 foreign enquiries about the company s products/services; 3 inadequate demand in the home market. In this study it is interesting to note that companies do not regard contacts from Chambers of Commerce or other support organizations as important for getting their internationa activities going. However, Chambers of Commerce are often used for obtaining further information about a foreign country after an initia trigger has ed to the consideration of going internationa. Inward internationaization Imports as a preceding activity for the ater market entries in foreign markets. Outward internationaization Imports as a preceding activity for the ater market entries in foreign markets. Inward/outward internationaization Internationaization has traditionay been regarded as an outward fow and most internationaization modes have not deat expicity with how earier inward activities, and thereby gained knowedge, can infuence ater outward activities. A natura way of internationaizing woud be first to get invoved in inward activities (imports) and thereafter in outward activities (exports). Reationships and knowedge gathered from import activities coud thus be used when the firm engages in export activities (Wech et a., 2001). Wech and Loustarinen (1993) caim that inward internationaization (importing) may precede and infuence outward internationaization (internationa market entry and marketing activities) see Figure 2.2. A direct reationship exists between inward and outward internationaization in the way that effective inward activities can determine the success of outward activities, especiay in the eary stages of internationaization. The inward internationaization may be initiated by one of the foowing: the buyer: active internationa search of different foreign sources (buyer initiative = reverse marketing); or the seer: initiation by the foreign suppier (traditiona seer perspective). During the process from inward to outward internationaization the buyer s roe (in country A) shifts to that of seer, both to domestic customers (in country A) and to foreign customers. Through interaction with the foreign suppier the buyer (importer) gets access to the network of the suppier, so that at some ater time there may be an outward export to members of this network. Inward internationa operations thus usuay cover a variety of different forms used to strengthen a firm s resources. Of course inward fows impy importing products needed for the production process, such as raw materias and machinery. But inward operations can aso incude finances and technoogy through different operationa forms, such as franchising, direct investments and aiances (Forsman et a., 2002). In some cases inward foreign icensing may be foowed by outward technoogy saes. 43

11 Part I The decision to internationaize Figure 2.2 Inward/outward internationaization: a network exampe According to Fetcher (2001) and Freeman (2002), inward and outward activities and the inks between them can deveop in different ways. The inks are most tangibe in counter-trade arrangements (where the foca firm initiates exporting to the same market from which importing takes pace), but they can aso be found in the networks of reationships between subunits within a mutinationa enterprise and in strategic aiances. Externa triggers Market demand Growth in internationa markets aso causes the demand for the products of some companies aso to grow, pushing the makers of these products into internationaization. Many pharmaceutica companies entered internationa markets when growth in the internationa demand for their products was first getting under way. The US-based company Squibb entered the Turkish market before it was arge enough to be profitabe; but the market was growing rapidy, which encouraged Squibb to internationaize further. Competing firms Information that an executive in a competing firm considers certain internationa markets to be vauabe and worthwhie deveoping captures the attention of management. Such statements not ony have source credibiity but are aso viewed with a certain amount of fear because the competitor may eventuay infringe on the firm s business. 44

12 Chapter 2 Initiation of internationaization Trade associations Forma and informa meetings among managers from different firms at trade association meetings, conventions or business round tabes often serve as a major change agent. It has even been suggested that the decision to export may be made by sma firms on the basis of the coective experience of the group of firms to which they beong. Outside experts Severa outside experts encourage internationaization. Among them are export agents, governments, Chambers of Commerce and banks. Export agents Export agents as we as export trading companies and export management firms generay quaify as experts in goba marketing. They are aready deaing internationay with other products, have overseas contacts and are set up to hande other exportabe products. Many of these trade intermediaries approach prospective exporters directy if they think that their products have potentia markets overseas. Governments In neary a countries governments try to stimuate internationa business through providing goba marketing expertise (export assistance programmes). For exampe, government stimuation measures can have a positive infuence not ony in terms of any direct financia effects that they may have, but aso in reation to the provision of information. Chambers of Commerce Chambers of Commerce and simiar export production organizations are interested in stimuating internationa business, both exports and imports. These organizations seek to motivate individua companies to get invoved in goba marketing and provide incentives for them to do so. These incentives incude putting the prospective exporter or importer in touch with overseas business, providing overseas market information, and referring the prospective exporter or importer to financia institutions capabe of financing goba marketing activity. Banks Banks and other financia institutions are often instrumenta in getting companies to internationaize. They aert their domestic cients to internationa opportunities and hep them to capitaize on these opportunities. Of course, they ook forward to their services being used more extensivey as domestic cients expand internationay. Information search and transation Of a resources, information and knowedge are perhaps the most critica factor in the initiation of the internationaization process in the SME (see aso Figure 2.1 earier). Because each internationa opportunity constitutes a potentia innovation for the SME its management must acquire appropriate information. This is especiay important to SMEs that typicay ack the resources to internationaize in the manner of LSEs. Consequenty management aunches an information search and aquires reevant information from a number of sources, such as interna written reports, government agencies, trade associations, persona contacts or the Internet, reevant to the intended internationaization project. In the information transation stage the internationaization information is transformed by managers into knowedge within the firm. It is through the information search and transation into knowedge that management becomes informed on internationaization. At this stage the firm has entered a cyce of continuous search and transation into internationaization knowedge. This cyce continues unti management is satisfied that it has sufficienty reduced the uncertainty associated with the internationaization project to ensure a reativey high probabiity of success. Once sufficient information has been acquired and transated into usabe 45

13 Part I The decision to internationaize knowedge the firm eaves the cyce, becoming internationaization ready. It is here that the firm proceeds to action, that is, internationaization tria. Action refers to behaviours and activities that management executes based on the knowedge that it has acquired. At this stage the firm coud be said to have an embedded internationaization cuture, where even the most chaenging foreign markets can be overcome, eading to further internationaization and storage of actua internationaization knowedge in the heads of the managers. The above description represents the firm more or ess in isoation. However, the network theory recognizes the importance of the firm s membership in a consteation of firms and organizations. By interacting within such a consteation the firm derives advantages we beyond what it coud obtain in isoation. At the most fine-grained eve, knowedge is created by individuas. Individuas acquire expicit knowedge via specific means and tacit knowedge through hands-on experience (experientia earning). The nature of the pre-internationaization process (iustrated in Figure 2.1) wi be unique in each firm because of severa factors at the organization and individua eves within the firm (Knight and Liesch, 2002). For exampe, for SMEs it seems that the managers persona networks tend to speed up the pre-internationaization process. These persona networks are used for creating cross-border aiances with suppiers, distributors and other internationa partners (Freeman et a., 2006). Throughout the process depicted in Figure 2.1 the firm may exit from the preinternationaization process at any time, as a resut of the barriers hindering internationaization. The manager may decide to do nothing, an outcome that impies exiting from pre-internationaization. 2.4 Internationaization barriers/risks A wide variety of barriers to successfu export operations can be identified. Some probems mainy affect the export start; others are encountered in the process of exporting. Barriers hindering internationaization initiation Critica factors hindering internationaization initiation incude the foowing (mainy interna) barriers: insufficient finances; insufficient knowedge; ack of foreign market connections; ack of export commitment; ack of capita to finance expansion into foreign markets; ack of productive capacity to dedicate to foreign markets; ack of foreign channes of distribution; management emphasis on deveoping domestic markets; cost escaation due to high export manufacturing, distribution and financing expenditures. Inadequate information on potentia foreign customers, competition and foreign business practices are key barriers facing active and prospective exporters. Obtaining adequate representation for overseas distribution and service, ensuring payment, import tariffs and quotas, and difficuties in communicating with foreign distributors and customers are aso major concerns. Serious probems can aso arise from production 46

14 Chapter 2 Initiation of internationaization disruptions resuting from a requirement for non-standard export products. This wi increase the cost of manufacturing and distribution. In a study of craft micro-enterprises (ess than ten empoyees) in the United Kingdom and Ireand, Fiis (2002) found that having sufficient business in the domestic market was the major factor in the decision not to export. Other reasons of above-average importance were: ack of export inquiries, reating to the reactive approach to business; compicated exporting procedures; poor eves of exporting assistance; and imited government incentives. Simiar resuts were supported by a study by Westhead et a. (2002), who found that for sma firms focus on oca market was the main reason for not exporting any of their products. The internationaization process can aso go in another direction than expected see Exhibit 2.3. Exhibit 2.3 De-internationaization at British Teecommunications (BT) BT started its internationaization from the mid-1990s. Over the the next years BT buit a goba strategy seeking to position itsef as a eading suppier of teecommunication services to mutinationa companies in different countries. However the percentage increase in internationa activities has sowed down over the years. In 1994 ess than 1 per cent of tota turnover came from internationa activities. In 2002 this increased to 11 per cent, and in 2007 it increased to 15 per cent of its 20 biion turnover. So though BT overa has experienced a sharp increase in turnover from internationa activities it has aso experienced some setbacks in the internationaization process, especiay in the beginning, as indicated in Figure 2.3. In the beginning of the internationaization process BT buit its internationa strategy around three guiding principes: 1 Not over-committing itsef by buiding its own infrastructure based on uncertatain traffic fows. 2 Achieving quick and reiabe access to targeted marketpaces by entering distribution partnerships and equity joint ventures. This strategy invoved reativey ow risk and aowed speedy access into marketpaces with partners who had intimate knowedge of oca market conditions. 3 Ensuring that the strategy gave BT sufficient strategic fexibiity to be abe to adjust rapidy to changing market conditions At its height in 1999, BT had 25 equity joint ventures and 44 distribution partnerships. Within the equity joint ventures, BT took a minority stake with the stated intention to graduay upgrade this stake to a controing investment over time. BT woud aso often take a stake in its distribution partners as a means of giving them incentives to se the BT products. Figure 2.3 Iustration of BT s internationaization Ë 47

15 Part I The decision to internationaize Exhibit 2.3 continued De-internationaization at BT In 2002, BT aunched a new corporate strategy that was consideraby more defensive than its predecessor. There were mainy two probems with the series of joint ventures and partnerships: 1 BT needed different skis and competences for different partners. This made coordination of activities between partners very compex. As a consequence, BT found itsef on a steep earning curve with this arge number of partners. 2 The strategy of ony taking a minority stake in the joint ventures rebounded on BT. Furthermore, there was itte imperative by partners to fuy support the ro out of BT products especiay where they were in competition with their own offerings. When BT attempted to increase its financia stake within the partnership, it often found that the other sharehoders had exacty the same intent. Subsequenty, BT made divestments, both in North America and in Asia. What can we earn from the BT case? BT s de-internationaization was driven by the financia situation, where the high cost of market entry combined with faing prices (driven by excess capacity in the teecommunication sector) ed to decining profits throughout the 1990s. Consequenty, the new defensive strategy represented a process of de-internationaization as BT retreated from the US and Asian markets ( Mutipe withdrawa in Figure 2.4). BT s new internationa strategy is based on the European market where there are interdependencies with the core UK business. This means that BT tries to own and contro a aspects of the deivery mechanism within the European market. Figure 2.4 Goba strategy options This BT case demonstrates that the future deveopment of the goba marketing strategy can work in both directions. If the gobaization of markets goes we in a company, the interdependence and synergies between markets can be further utiized to strengthen the goba strategy (upper-right corner in Figure 2.4). However the case aso shows that divestment in individua ocations cannot occur in isoation without damaging the firm s goba vaue proposition. Therefore, BT s de-internationaization aso means (because of the high dependence of markets) that it had to make mutipe market withdrawas. If we tak about SMEs (that is not the case with BT!) we wi often experience a ow interdependence between markets, and in that case we wi tak about a muti-domestic strategy if we increase internationaization (owerright corner in Figure 2.4) and individua withdrawa if we decrease internationaization (ower-eft corner in Figure 2.4). Source: Adapted from Turner and Gardiner, 2007; BT Financia Report

16 Chapter 2 Initiation of internationaization Barriers hindering the further process of internationaization Critica barriers in the process of internationaization may generay be divided into three groups: genera market risks, commercia risks and poitica risks. Genera market risks Genera market risks incude the foowing: comparative market distance; competition from other firms in foreign markets; differences in product usage in foreign markets; anguage and cutura differences; difficuties in finding the right distributor in the foreign market; differences in product specifications in foreign markets; compexity of shipping services to overseas buyers. Commercia risks The foowing fa into the commercia risks group: exchange rate fuctuations when contracts are made in a foreign currency; faiure of export customers to pay due to contract dispute, bankruptcy, refusa to accept the product or fraud; deays and/or damage in the export shipment and distribution process; difficuties in obtaining export financing. Poitica risks Among the poitica risks resuting from intervention by home and host country governments are the foowing: foreign government restrictions; nationa export poicy; foreign exchange contros imposed by host governments that imit the opportunities for foreign customers to make payment; ack of governmenta assistance in overcoming export barriers; ack of tax incentives for companies that export; high vaue of the domestic currency reative to those in export markets; high foreign tariffs on imported products; confusing foreign import reguations and procedures; compexity of trade documentation; enforcement of nationa ega codes reguating exports; civi strife, revoution and wars disrupting foreign markets. The importance of these risks must not be overemphasised, and various riskmanagement strategies are open to exporters. These incude the foowing: Avoid exporting to high-risk markets. Diversify overseas markets and ensure that the firm is not overdependent on any singe country. Insure risks when possibe. Government schemes are particuary attractive. Structure export business so that the buyer bears most of the risk. For exampe, price in a hard currency and demand cash in advance. In Fiis (2002) over one-third of the exporting craft firms indicated that they encountered probems once they entered export markets. The most common probem was connected with the choice of a reiabe distributor, foowed by difficuties in promoting the product and matching competitors prices. 49

17 Part I The decision to internationaize 2.5 Summary This chapter has provided an overview of the pre-internationaization process. The chapter opened with the major motives for firms to internationaize. These were differentiated into proactive and reactive motives. Proactive motives represent interna stimui to attempt strategy change, based on the firm s interest in expoiting unique competences or market possibiities. Reactive motives indicate that the firm reacts to pressures or threats in its home market or in foreign markets and adjusts passivey to them. For internationaization to take pace someone or something ( triggers ) inside or outside the firm must initiate it and carry it through. To succeed in goba marketing the firm has to overcome export barriers. Some barriers mainy affect the export initiation and others are encountered in the process of exporting. CASE STUDY 2.1 Evis Presey Enterprises Inc. (EPE): Internationaization of a cut icon Even more than 25 years after his death Evis Presey has one of the most ucrative entertainment franchises in the word. Despite the sorry state of his affairs in 1977 the empire of Evis has thrived due in arge part to the efforts of the peope who handed his estate after his grandmother died in 1980, incuding his ex-wife Priscia Beauieu Presey, his daughter Lisa Marie and Jack Soden, the CEO of Evis Presey Enterprises Inc. ( the company that handes a the officia Evis properties. Priscia Presey was invoved in the master-stroke decision to open Evis s mansion, Graceand, to the pubic in Graceand gets more than 600,000 visitors per year, according to EPE s website. Over haf of Graceand s visitors are under the age of 35. Whie visitors come from a parts of the word the majority sti come from different parts of the United States. The Graceand tour costs US$25, which means that EPE makes US$15 miion on those tickets aone, pus what it receives from photographs, hote guests, meas and souvenirs. EPE s other revenue streams incude a theme restaurant caed Evis Presey s Memphis; a hote, down at the end of Loney Street, caed Heartbreak Hote; icensing of Evis-reated products, the deveopment of Evis-reated music, fim, video, TV and stage productions; and more. Used by permission, Evis Presey Enterprises, Inc. Ironicay, EPE gets very itte money from Evis s actua songs, thanks to a dea Evis s infamous former manager, Coone Tom Parker, made with RCA in 1973, whereby Evis traded the rights for a future royaties from the songs he had recorded up to that point for a measy $5.4 miion haf of which he had to give to Parker. In 2000, the 25th anniversary was an internationa spectace. A remix of the 1968 Evis song A itte ess conversation became a goba hit singe. Furthermore the CD Evis: 30 #1 Hits went tripe patinum. 50

18 Chapter 2 Initiation of internationaization In mid-2004, to commemorate the 50th anniversary of Presey s first professiona recording, That s A Right was re-reeased, and made the charts around the word, incuding the top three in the United Kingdom and top 40 in Austraia. In mid-october 2005, Variety named the top 100 entertainment icons of the twentieth century, with Presey anding in the top ten, aong with the Beates, Mariyn Monroe, Lucie Ba, Maron Brando, Humphrey Bogart, Louis Armstrong, Charie Chapin, James Dean and Mickey Mouse. By the end of October 2005, Forbes magazine named Evis Presey, for the fifth straight year, the top-earning dead ceebrity, grossing US$45 miion for the Evis Presey Estate during the period from October 2004 to October Source: money.cnn.com/2002/08/15/news/evis. Questions 1 What are the main motives for the internationaization of EPE? 2 What can EPE do to maintain a steady income stream from abroad? 3 What are the most obvious assets for further internationaization of EPE? For further exercises and cases, see this book s website at Questions for discussion 1 Export motives can be cassified as reactive or proactive. Give exampes of each group of export motives. How woud you prioritize these motives? Can you think of motives other than those mentioned in the chapter? What are they? 2 What is meant by change agents in goba marketing? Give exampes of different types of change agent. 3 Discuss the most critica barriers to the process of exporting. 4 What were the most important change agents in the internationaization of Haier (Exhibit 2.2)? 5 What were the most important export motives in Japanese firms (Exhibit 2.1)? References Abaum, G., Strandskov, J., Duerr, E. and Dowd, L. (1994) Internationa Marketing and Export Management (2nd edn), Addison-Wesey, Reading, MA. Fiis, I. (2002) Barriers to internationaization: an investigation of the craft microenterprises, European Journa of Marketing, (7 8), pp Fetcher, R. (2001) A hoistic approach to internationaization, Internationa Business Review, 10, pp Forsman, M., Hinttu, S. and Kock, S. (2002) Internationaization from an SME perspective, Paper presented at the 18th Annua IMP Conference, September, Lyon, pp Freeman, S. (2002) A comprehensive mode of the process of sma firm internationaization: a network perspective, Paper presented at the 18th Annua IMP Conference, September, Dijon, pp Freeman, S., Edwards, R. and Schroder, B. (2006) How smaer Born-Gobas Firms use Networks and Aiances to Overcome Constraints to Rapid Internationaization, Journa of Internationa Marketing, Vo. 14, No. 3, pp Genestre, A., Herbig, D. and Shao, A.T. (1995) What does marketing reay mean to the Japanese?, Marketing Inteigence and Panning, 13(9), pp