Lab Usage Study September 2009

Transcription

1 Lab Usage Study September 2009

2 MarketPulse Survey 2015 Wholesale Lab Usage MarketPulse Survey June

3 MarketPulse Survey Series Kid s Eyewear Premium Lenses Wholesale Lab Usage Place an order online at or Contact Jennifer Waller at (212) or jwaller@jobson.com Or Elana Lehrhaupt at (212) or elehrhaupt@jobson.com 3

4 Data Usage Policy The data contained on this downloadable report is for internal use only. Any external use must be approved in advance by Jobson Medical Information LLC. If you have any questions please contact: Jennifer Waller at (212) or Or Elana Lehrhaupt at (212) or Jobson Medical Information LLC Research Department 4

5 Table of Contents How many locations are associated with this practice? How many wholesale labs does this location work with? Which statement best applies to your location: In the coming year, do you expect to do more, less or the same amount of business with wholesale labs? Please rank the methods used by this location to order products from its wholesale lab(s) in order from most used to least used? Mail Telephone Fax Online Messenger/courier In selecting a lab, how important a factor are nationally known AR (anti-reflective) coating brand(s) it distributes? What percent of your AR lens sales to patients are in the following price ranges? What percent of your Progressive lens sales to patients are in the following price ranges? Factors in selecting a Wholesale Lab In selecting a wholesale lab, please rate the importance of each of the following factors: Diverse and wide product mix Lens coating quality Product turnaround time Location Independently owned lab Supplier owned (i.e. Hoya, Sola, Essilor) Personal relationship with lab Lens surfacing quality Lens finishing quality Quality of drill mounting 5

6 Table of Contents Lab Products and Services Do you purchase frames, frames parts, contact lenses, lenses-stock, lenses-surfaced, plano sunglasses, safety glasses, OTC readers and accessories from your primary lab? Has purchasing frames, frames parts, contact lenses, lenses-stock, lenses-surfaced, plano sunglasses, safety glasses, OTC readers and accessories from this lab increased, decreased or remained the same over the past year? Does your primary lab provide technical support, lens product information, merchandising assistance (point-ofpurchase selling aids, continuing education programs, online ordering and remote tracing? Has the technical support, lens product information, merchandising assistance (point-of-purchase selling aids, continuing education programs, online ordering and remote tracing from this lab improved, declined or remained the same over the past year? Please rate your primary lab on how well they perform in the following areas: Providing product information/specifications Technical support/customer service Product availability Product delivery Price Merchandising Assistance (point-of-purchase selling aids) Continuing education programs Online ordering Ordering/job tracking efficiency Remote tracing Education seminar offerings Please select your primary source of lens information. What three trade publications do you use for lens information? What percent of your progressive lens sales are free-form, digital or HD type lenses; those returned with compensated powers? 6

7 Table of Contents What percent are compensated for actual fitting values of vertex, tilt and wrap angle? What percent of your single vision lens sales are free-form, digital or HD type lenses; those returned with compensated powers? What percent of patients sold compensated (default) or fully customized progressive lenses (vertex, tilt, wrap) are happier with the vision through these new lenses? What percent of patients sold compensated (default) or fully customized single vision lenses (vertex, tilt, wrap) are happier with the vision through these new lenses Do you edge lenses in-house? What percent of edged jobs are done in-house? Does that percent include rimless? With regard to edged jobs, are you doing more jobs in-house this year or sending more to your lab? Please indicate the reason(s) you are doing more in-house edging? Please indicate the reason(s) you are sending more edged jobs to a lab? What is your most important concern when dealing with a wholesale optical laboratory? Has the compensated prescription created confusion for your office? If yes, how? If you filled an Rx, for another office, with digitally compensated lenses, has the compensated prescription created a problem for you with the prescribing doctor s office? If yes, how? 7

8 Methodology 20/20 s Wholesale Lab Usage Survey 2015 was conducted during June 2015 by Jobson Optical Research s in-house research staff. The sample of 278 respondents was derived from the proprietary Jobson Optical Research Database. The 2015 survey was conducted via the internet, and only eye care professionals at independent locations (1, 2, or 3 affiliated practices) who use a wholesale lab for processing lenses or providing other eyewear products and services were qualified to complete the survey. Respondents to the survey were entered in a sweepstakes to win a $200 Amazon.com gift card. Three years of data is shown for trending purposes. The 2013 survey was conducted in July 2013 via the internet. 152 respondents at optical retail locations completed the survey and were offered a chance to win a $200 American Express gift card as an incentive. The 2014 survey was conducted in July 2014 via the internet. 142 respondents at optical retail locations completed the survey and were offered a chance to win a $200 American Express gift card as an incentive. Jennifer Waller Jobson Optical Research 8